Ash Cycles Reviews - www.ashcycles.com

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★★★★★
4.8 / 5
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★★★★★

“Friendly local shop. Very helpful. Even when I was a...”

Written on: 24/02/2011

Friendly local shop. Very helpful. Even when I was a bit daft with trying to track the parcel, Jane came straight back to me to help. Would recommend… Read Full Review

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★★★★★

“I bought a Dawes Espoir 3000 for my 8 year old son...”

Written on: 22/02/2011

I bought a Dawes Espoir 3000 for my 8 year old son from Ash Cycles - his first racing bike! The price was fantastic; £30 less than ebay and a whopping £112 less than 'Chainreaction'.

The communications from Ash cycles was also very good, and the parcel was sent via a trackable 24 hour courier.

The bike itself is good for the price: a decent aluminium frame (the welds and paint finsh are surprisingly neat and tidy), combined with reasonable parts (Shimano 2300 STI levers look good), with… Read Full Review

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★★★★★

“Excellent communication with Ash Cycles and promt...”

Written on: 20/02/2011

Excellent communication with Ash Cycles and promt delivery of a well packaged cycle in perfect condition. 1st class service 1st class cycle.

Peter Holstead
Lincolnshire… Read Full Review

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★★★★★

“TOP NOTCH SALES PEOPLE AND SERVICE,POLITE AND HELP...”

Written on: 12/02/2011

TOP NOTCH SALES PEOPLE AND SERVICE,POLITE AND HELP FULL. DELIGHTED WITH DELIVERY, BIKE TURNED UP THE NEXT DAY. SUPERB, THANK YOU… Read Full Review

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★★★★★

“Having searched various websites and visiting the LBS,...”

Written on: 12/02/2011

Having searched various websites and visiting the LBS, I decided to buy the giant defy 4 at Ash Cycles. The communictions, speed of delivery and the cost are all fantastic. The bike was easily set up and I am thrilled with my purchase. Highly recommended online supplier… Read Full Review

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★★★★★

“Received my Raleigh metro 7 days after order. The bike...”

Written on: 11/02/2011

Received my Raleigh metro 7 days after order. The bike was reasonably easy to assemble but the allen key and a nut for the front mudguard were missing.
I had to make a very small adjustment to the gear setting to engage the lowest gear. I have ridden the bike and it is fantastic, its light and comfortable and the gear range is excellent. Great value for money.
The communication from Ash was very good as was the overall delivery time.
As a guide to other buyers, I am 5' 5" tall and the 18" frame… Read Full Review

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★★★★★

“on deciding to return to two wheels after almost a...”

Written on: 11/02/2011

on deciding to return to two wheels after almost a lifetime away, i decide on Giant Bike Brand after looking at range decided SEEK model range would suit my needs, on checking websites i found Ashcycles.com, decided on model ordered on Sun Feb 6th cycle delivered on Thurs Feb 10th exactly as promised by Ashcycles in perfect condition, excellent service would recommend Ashcycles to anyone, would like to add that communication from Ashcycles ref by e-mail was excellent regarding everything to do… Read Full Review

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★★★★★

“excellent, helpful. They answer emails promptly. Very...”

Written on: 07/02/2011

excellent, helpful. They answer emails promptly. Very impressed… Read Full Review

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★★★★★

“Bought a Giant Rapid 2 road bike for around £100 less...”

Written on: 03/02/2011

Bought a Giant Rapid 2 road bike for around £100 less than many other sites. The bike arrived in perfect condition and after a small bit off assembly was ready to go. Delivery was quick, communication was excellent. I'd definitely buy from Ash Cycles again… Read Full Review

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★★★★★

“Bike was ordered at around 1300 and was delivered by...”

Written on: 02/02/2011

Bike was ordered at around 1300 and was delivered by 1000 the following day, self assembly was easy but they had included a customer service number if we got stuck! Communication was good with emails at regular intervals and was provided with a working tracking number (See, its not hard Wiggle!).

Bike was cheaper from Ashcycles by a good margin with free delivery, It looks to be good quality and sturdy but doesn't weigh a ton!

Most importantly my young Daughter is very impressed and couldn't… Read Full Review

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★☆☆☆☆

“Bike was sent with front wheel completely bended. Upon...”

Written on: 31/01/2011

Bike was sent with front wheel completely bended. Upon request for a partial refund for the money equal to wheel truing, company refused to do so even I would be a courtesy of them, as fault came directly from shop (apparently checks are performed before sending the bikes). I had to wait for the bike over a week to be delivered, and I would wait to get the wheel back for another week or so, insted simple refund of £9 (cost of local service) would sort this in four hours and ease life of… Read Full Review

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Ashcycles's Comment

Written on: 01/02/2011

I found this review not helpful because... Its not correct. The reviewer claims that we do not check our bikes before being sent out, this is completley untrue and slandarous. Every bike we sent out is fully checked prior to dispatch, seen we are a family business we only have two people checking bikes, so we always know this is done to the highest standard.
<br/>
<br/>We do not pay for "damages" to bikes but request the item is returned and we will send out a brand new part (as long as the item is "actually" damaged) to the customer, this takes 2-3 days not a week like this reviewer has described? The reviewer also forgets to mention how he spoke to our female staff in our business. The lady that works for us was trying to rectify the matter with reviewer to be told she was sh*t and so was our company sh*t, when I took over the conversation due to the abuse he was giving outr female staff, i was told that they did not know this was a swear word, so believable. We was contacted once again today by this reviewer who once again spoke to our female staff member, after a long conversation the reviewer decided to tell our staff "love, your not cut out to be the role you are as manager". I thought it was important to describe the maturity of this reviewer.
<br/> Ashcycles

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★★★★★

“Ash cycles are good people to deal with,they answers...”

Written on: 27/01/2011 by David Rathmell (1 review written)

Ash cycles are good people to deal with,they answers any email queries you may have promptly.They were extremely competitive on price and offered a good general level of service.
I would purchase from them again, and will recommend them.
My only tiny disappointment was with the courier,which I wont go into detail about,as it was beyond Ash cycles control… Read Full Review

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★★★★★

“I'm an avid cyclest and bought a raleigh chopper for...”

Written on: 21/01/2011

I'm an avid cyclest and bought a raleigh chopper for my son. The service I
recieved was great and my bike was delivered two days after payment was
confirmed. What was even better was that the bike gears and brakes were
already fitted which saved me a lot of hassle assembling the bike.

Very satisfied customer:

Edinburgh
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★★★★☆

“They were polite when I needed to email or call, just...”

Written on: 21/01/2011 by theronstar (8 reviews written)

They were polite when I needed to email or call, just not very efficient.

I went with them because their prices were comparable to other companies I have used before. However my usual choices are very quick from order to fulfilment - no longer than 48 hours. It took them a week. I would not mind so much but I have had journeys pop up on me in the last few days where I thought, if only my bike was here!… Read Full Review

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★★★★★

“ORDER PLACED ON MONDAY NIGHT BIKE ARRIVED AHEAD OF...”

Written on: 14/01/2011

ORDER PLACED ON MONDAY NIGHT BIKE ARRIVED AHEAD OF EXPECTATION ON MY BIRTHDAY WEDNESDAY. GREAT SERVICE AND THE DAWES GALAXY PLUS LOOKS GREAT FOR MY TOURING PLANS.ALSO AN UNBEATABLE PRICE. THANKS… Read Full Review

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★★★★★

“Bought a bike at the best price I could find & with...”

Written on: 07/01/2011

Bought a bike at the best price I could find & with free delivery.It arrived promptly & well packaged.One query I had on the assembly was answered quickly & efficiently.The whole transaction ran smoothly & effortlessly from start to finish & was the best on-line purchasing experience I've had… Read Full Review

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★★★★★

“I did a lot of research before buying my first ever...”

Written on: 06/01/2011

I did a lot of research before buying my first ever touring bicycle and it really paid off! Ash Cycles left the competition behind in customer service AND price...
I would recommend both the Dawes Galaxy Plus as an excellent bike and Ash Cycles as a great company to do business with… Read Full Review

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★★★★★

“I bought a bmx for my son this Christmas. The price...”

Written on: 04/01/2011

I bought a bmx for my son this Christmas. The price beat all others on the web that I could find and with free delivery it was perfect.

Ash cycles told me the bike would either be sent out the day I ordered the bike or the next day. It was in fact sent the same day and so I recieved the bike the next day (even over the busy Christmas period).

Highly recommended. The lady in the shop also was willing to answer all my questions. Couldn't fault this shop at all… Read Full Review

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★★★★☆

“Not very quick answering emails but the phone calls...”

Written on: 23/12/2010

Not very quick answering emails but the phone calls and assistance over the phone was good. The bike arrived in good condition however all the roads are white, icy and slippy so haven't tried it yet!!!

Not a massive fan of DPD (the delivery people) though… Read Full Review

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★★★☆☆

“Very good service from website through to delivery and...”

Written on: 22/12/2010

Very good service from website through to delivery and a very good price however, i was surprised to have to part assemble the bike myself. Clearly not a massive issue but two hours of work i had not anticipated… Read Full Review

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