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Written on: 31/01/2011
Bike was sent with front wheel completely bended. Upon request for a partial refund for the money equal to wheel truing, company refused to do so even I would be a courtesy of them, as fault came directly from shop (apparently checks are performed before sending the bikes). I had to wait for the bike over a week to be delivered, and I would wait to get the wheel back for another week or so, insted simple refund of £9 (cost of local service) would sort this in four hours and ease life of… Read Full Review
Written on: 27/01/2011 by David Rathmell (1 review written)
Ash cycles are good people to deal with,they answers any email queries you may have promptly.They were extremely competitive on price and offered a good general level of service.
I would purchase from them again, and will recommend them.
My only tiny disappointment was with the courier,which I wont go into detail about,as it was beyond Ash cycles control… Read Full Review
Written on: 21/01/2011
I'm an avid cyclest and bought a raleigh chopper for my son. The service I
recieved was great and my bike was delivered two days after payment was
confirmed. What was even better was that the bike gears and brakes were
already fitted which saved me a lot of hassle assembling the bike.
Very satisfied customer:
… Read Full Review
Written on: 21/01/2011 by theronstar (8 reviews written)
They were polite when I needed to email or call, just not very efficient.
I went with them because their prices were comparable to other companies I have used before. However my usual choices are very quick from order to fulfilment - no longer than 48 hours. It took them a week. I would not mind so much but I have had journeys pop up on me in the last few days where I thought, if only my bike was here!… Read Full Review
Written on: 14/01/2011
ORDER PLACED ON MONDAY NIGHT BIKE ARRIVED AHEAD OF EXPECTATION ON MY BIRTHDAY WEDNESDAY. GREAT SERVICE AND THE DAWES GALAXY PLUS LOOKS GREAT FOR MY TOURING PLANS.ALSO AN UNBEATABLE PRICE. THANKS… Read Full Review
Written on: 07/01/2011
Bought a bike at the best price I could find & with free delivery.It arrived promptly & well packaged.One query I had on the assembly was answered quickly & efficiently.The whole transaction ran smoothly & effortlessly from start to finish & was the best on-line purchasing experience I've had… Read Full Review
Written on: 06/01/2011
I did a lot of research before buying my first ever touring bicycle and it really paid off! Ash Cycles left the competition behind in customer service AND price...
I would recommend both the Dawes Galaxy Plus as an excellent bike and Ash Cycles as a great company to do business with… Read Full Review
Written on: 04/01/2011
I bought a bmx for my son this Christmas. The price beat all others on the web that I could find and with free delivery it was perfect.
Ash cycles told me the bike would either be sent out the day I ordered the bike or the next day. It was in fact sent the same day and so I recieved the bike the next day (even over the busy Christmas period).
Highly recommended. The lady in the shop also was willing to answer all my questions. Couldn't fault this shop at all… Read Full Review
Written on: 23/12/2010
Not very quick answering emails but the phone calls and assistance over the phone was good. The bike arrived in good condition however all the roads are white, icy and slippy so haven't tried it yet!!!
Not a massive fan of DPD (the delivery people) though… Read Full Review
Written on: 22/12/2010
Very good service from website through to delivery and a very good price however, i was surprised to have to part assemble the bike myself. Clearly not a massive issue but two hours of work i had not anticipated… Read Full Review
Written on: 22/12/2010
Good website, easy ordering and fast delivery. Great product. Would recommend… Read Full Review
Written on: 17/12/2010
awesome service. delivery was fast (it tooks two days from order), and it was free which was great. the bike itself came in fine and was very easy to assemble. Everything was well greased and oiled which shows they know their stuff. i'm very happy with the price of the bike as it was on sale for a very good price, probably cheaper than most others i could find online. Good communication and frequent updates on the progress of the order and will be happy to come back here. Recommended… Read Full Review
Written on: 15/12/2010
Great product, even came with stickers indicating where to install certain components, very helpful Ash Cyles staff.
Not delivered on time, not a fault of Ash Cycles but due to adverse weather conditions (snow)… Read Full Review
Written on: 08/12/2010
I had the pleasure of purchasing a Giant Defy 4 Bike I have just had it delivered yesterday it should say does exactly what it says on the website(tin) thankyou looks and feels great. great value great bike !
… Read Full Review
Written on: 01/12/2010
Top notch, a proper bike shop with excellent service… Read Full Review
Written on: 30/11/2010
Delighted with my bike, nicer in real life than on the website!! Only took a week to be delivered, didnt know what to expect… Read Full Review
Written on: 27/11/2010
Excellent service, prompt responses to emailed questions. All in all, first class, would use again… Read Full Review
Written on: 03/11/2010
Bike arrived on time at good price not the cheapest but read reviews and they were good.
Glad I did as had a problem with the bike and the company lived up to the reviews by picking up fixing and returning bike at times that suited me.
Its when you have problems you find out if a shop is any good… Read Full Review
Written on: 03/11/2010 by Eggman68 (1 review written)
Superb from start to finish. Very accommodating. Would definately buy from them again. The product in question was £ 75 cheaper than the RRP. The delivery was very well handled especially as I needed the delivery delayed for approximately a week. Super communications relating to the status of how the order was progressing on a step by step basis and most importantly, regular emails telling me what was happening with the order process… Read Full Review
As rated by our community of reviewers
" Broken goods, No contact. " Read More
" Rude " Read More
" Customer Service OK but Logistics Terrible. " Read More
Written by ror.mc
" Worst customer service ever!!!!!!!!!!! " Read More
Written by Fukamachi
" Tyres Ordered Saturday lunch & arrived Monday Morning " Read More