Ash Cycles Reviews - www.ashcycles.com

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★★★★★
4.8 / 5
96% of users recommend this
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  • Customer Service

  • Quality of website

  • Value For Money

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★★★★★

“I used the shop's web site to order a Giant Defy 4 (my...”

Written on: 15/10/2010 by James Ware (1 review written)

I used the shop's web site to order a Giant Defy 4 (my first ever road bike). The web site is well laid out and I was kept updated at every stage of my order. The staff were friendly and helpful when I phoned with some initial queries and the price was the best I could find anywhere. I ordered the bike online on a Saturday afternoon and it was delivered on the following Thursday. The bike was delivered needing minimal effort from myself to put together (front wheel, pedals and seat post) and… Read Full Review

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★★★★★

“Despite a few problems with ordering ( I managed to...”

Written on: 14/10/2010

Despite a few problems with ordering ( I managed to order 2)the man on the phone at Ash Cycles was very helpful and cancelled one order straight away after I emailed and phoned, which was a relief buying an expensive item! He also telephoned to ask for credit card details again when these had been deleted with the first order,said when my order was dispatched and when I should expect to receive it. The Giant Brass 2 bike was delivered through DPD with a tracking number so I could track it.The… Read Full Review

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★★★★☆

“Excellent service, every stage of the transaction was...”

Written on: 12/10/2010

Excellent service, every stage of the transaction was emailed promptly. Goods were shipped without a delay so I'm very pleased about this side. The only problem is the goods were sent 'next day' delivery to Northern Ireland but the courier service DPD delivered the goods 2 days later. Why this is I have no idea but is a bit annoying when I took the morning off work and I paid a £35 delivery charge for the privilege. I blame the couriers and not the sender in this case. In summary, Ash Cycles… Read Full Review

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★★★★★

“I was very pleased with service and delivery from Ash...”

Written on: 10/10/2010

I was very pleased with service and delivery from Ash cycles. My Bike was delevered and was packaged extremely well and I am delighted with it. The company was very efficient,the only improvement could have been some form of correspondance to inform you of a delievery date, I had to call to find out when this was going to happen. The online service said the order was being processed for a week… Read Full Review

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★★★★★

“I had been looking round both cycle shops and the...”

Written on: 10/10/2010

I had been looking round both cycle shops and the internet for a high quality touring bike and the Galaxy Plus offered by Ash Cycles was being sold with a fatastic 31% discount! The customer reviews for the business were overall very positive so I sent off a couple of enquiring emails to them and the advice they offered in helping me choose the right bike was excellent.
The bike was paid for and I was kept updated with the progress of the order throughout. The bike arrived on my doorstep right… Read Full Review

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★★★★★

“Bike was excellent value, the best price on the...”

Written on: 03/10/2010

Bike was excellent value, the best price on the internet we could find and was delivered promptly. My son is very pleased with his new bike… Read Full Review

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★★★★★

“Ordered my bike from ashcycles as it was the cheapest...”

Written on: 01/10/2010

Ordered my bike from ashcycles as it was the cheapest on the web. You were kept up to date by email at each step of the way. Once the bike was shipped you could track it and on the day of the delivery the courier gives you an estimated time and it arrived bang on time. Great service and would purchase from them again. :)… Read Full Review

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★★★★★

“Ash Cycles offered a very competitive price on this...”

Written on: 01/10/2010 by kateotter (1 review written)

Ash Cycles offered a very competitive price on this bike which was great, but we were also really pleased with their excellent, friendly service. They emailed and then phoned as they didn't have the 21" we'd ordered but could provide a 19" which, as it turned out, was perfect as they advised it would be. We ordered the bike on a Friday and it arrived on the following Wednesday as promised. They sent us a link so we could track the shipment easily and we were able to see the exact time -… Read Full Review

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★★★★★

“Searched for the bike I wanted and came across...”

Written on: 28/09/2010

Searched for the bike I wanted and came across Ashcycles. £30 cheaper than anywhere else and about £70 off RRP.

Ordered on the Sunday.

Delivered on the Tuesday.

Well packed with all documents.

Been out on the bike and its great for the money.

Thanks… Read Full Review

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★★★★★

“Made the order Monday Morning the bike arrived Tuesday...”

Written on: 28/09/2010

Made the order Monday Morning the bike arrived Tuesday morning great service the bike was well wrapped and important components protected.Communications where great no wondering about processing or dispatch over all a welcome and fantastic service.The shopping experiance with Ash cycles was fualtless.All information on the web site was correct and up to date… Read Full Review

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★★★★★

“Wanted a Defy 2 and shopped around until I found Ash...”

Written on: 28/09/2010

Wanted a Defy 2 and shopped around until I found Ash Cycles. Website was easy to use and clearly set out. I spoke to the lady that works there to double check availability and she was more than helpful. Ordered the bike and turned up up on time and in perfect condition. Couldn't be more happy.

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★★★★★

“Had to buy a new bike and found Ashcycles.com ”

Written on: 27/09/2010

Had to buy a new bike and found Ashcycles.com

Website very easy to use.
Outstandind vaule.
Delivery (gives you a time slot mine was 09.00 till 10.00 on time)
customer service 10/10 (had to check when bike would be sent)

Would use again,if your looking to get a bike look at Ashcycles.com

Outstanding :) and very happy with bike… Read Full Review

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★★★★★

“Very good service and very helpful. Thank you very much”

Written on: 23/09/2010

Very good service and very helpful. Thank you very much… Read Full Review

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★★★★★

“Easy to use website, fabulous customer service and...”

Written on: 23/09/2010

Easy to use website, fabulous customer service and cheapest on the internet! The bike was everything I expected and arrived quickly without any scratches because it was packaged very carefully.

I will be a return customer next time one of my boys needs a new bike! Thanks so much. Paul… Read Full Review

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★★★★★

“tried to buy a bike from another site and got let down...”

Written on: 22/09/2010

tried to buy a bike from another site and got let down . found the same bike cheaper at ash cycles and spoke to the lady in shop and order the bike friday and it came on monday. it was as describe ,very easy to put together took 10 mins and went for a ride. one minor problem was front brake was a bit slack . i will be buying from them again with confidence… Read Full Review

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★★★★★

“Phoned up to check stock and just how complete the...”

Written on: 19/09/2010

Phoned up to check stock and just how complete the bike would be, then used the website to order a Dawes XC 1.8 on the Tuesday. Bike was delivered on Thursday, which was quicker than advised and as I was not around that day it was auotmatically delivered the following day. Excellent service and value for money (by far the cheapest on the internet and although other sites offered to match the price none could meet the delivery timescales. Bike took just 20 minutes to assemble and needed no… Read Full Review

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★★★★☆

“Brilliant value for money and the bike was relatively...”

Written on: 19/09/2010

Brilliant value for money and the bike was relatively easy to put together (by someone who knows what he's doing). Worked first time! I'd definitely buy from here again… Read Full Review

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★★★★★

“ 1 of 3 bikes i have bought from ash cycles this being...”

Written on: 18/09/2010 by deb33 (1 review written)

1 of 3 bikes i have bought from ash cycles this being the first, excellent bike, love giants, excellent service from start to finish ,super fast delivery and excellent price… Read Full Review

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★★★★★

“Ordered bike from an easy to use website, called first...”

Written on: 17/09/2010

Ordered bike from an easy to use website, called first to double check stock which was confirmed as ok. Bike turned up the next day, the courier even rang and gave me a delivery time. The bike was undamaged - cool. Everything 100% thus far. Cool price too. Andy… Read Full Review

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★★☆☆☆

“Found the best price for a Giant stem but took 18 days...”

Written on: 17/09/2010

Found the best price for a Giant stem but took 18 days to despatched. Store shuts 2 days a week, not good for enquiry. Overall lengthy process time for a small item. Not pleased… Read Full Review

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