Ash Cycles Reviews - www.ashcycles.com

Click here if this is your business
★★★★★
4.8 / 5
562
96.3% of users recommend this
Click here if this is your business
  • Customer Service

  • Quality of website

  • Value For Money

? Ask our helpful community of experts about this product or company
Ash Cycles www.ashcycles.com - Ask a question now

Media Gallery for Ash Cycles www.ashcycles.com

Ash Cycles www.ashcycles.com

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

★★★★★

“Good clear website giving great detail of products....”

Written on: 14/03/2011

Good clear website giving great detail of products. Excellent timely delivery. Fantastic value for money! Would recommend to anyone who wants a good value quality bike… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“Ash Cycles gave me a great deal on a giant defy 4....”

Written on: 12/03/2011

Ash Cycles gave me a great deal on a giant defy 4. Buying the bike from ash cycles left me impressed with speed of response to questions and customer service I received. The bike came the next day in perfect condition.

With some of the best prices on the internet and good customer care I'm sure I will be buying from Ash cycles again… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“I had been looking for a touring bike and decided that...”

Written on: 12/03/2011

I had been looking for a touring bike and decided that the Dawes Galaxy was the best choice for my price bracket, Ash Cycles were the cheapest I found on the internet so I opted to buy from them, normally I am quite suspicious about buying from the cheapest but the service I received was some of the best I have experienced when buying on-line. I wouldn't hesitate to order again.
The only way the service could have been improved is an option for Saturday delivery at a small extra cost as even… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“I received pretty good service from Ash Cycles. The...”

Written on: 09/03/2011

I received pretty good service from Ash Cycles. The bike was well packaged although it did require a degree of assembly but that was known and expected.

My only minor gripe was that I didn't think I was kept sufficiently informed about progress of the order. I had to ring up to establish when delivery might be. Having said that the bike was delivered on the date I was given and at the time stated by the courier.

In an ideal world it would have been good to have known the exact delivery date… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“ordered online tuesday morning and bike arrived next...”

Written on: 05/03/2011

ordered online tuesday morning and bike arrived next morning. free delivery and the cheapest ptice I could find online.
Great service. Keep up the good work and highly recommended.
Would certainly use againe and recommend to all you online buyers out there… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“Ordered bike on Sunday, Defy 4 2010 model. Although...”

Written on: 04/03/2011

Ordered bike on Sunday, Defy 4 2010 model. Although frame size requested was not in stock I was given an alternative but better model (Defy 4 Compact 2011) at reduced price.E mail responses were prompt & helpful.New bike arrived on Friday in excellent condition.I was able to track delivery on postal web site and had someone available to sign for delivery when package was due to arrive.
Very good service and bike now ready for weekend… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★☆

“Like most would like to have purchased locally but Ash...”

Written on: 02/03/2011

Like most would like to have purchased locally but Ash cycles was by far cheaper. Customer communication was good, kept informed of order progress and delivered on a day to suit… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“Excellent customer service over the phone and via e-mail. ”

Written on: 02/03/2011

Excellent customer service over the phone and via e-mail.
Outstanding price on my bike (Dawes Galaxy '10).

I would have preferred to have bought locally (Oxford) but Ashcycles' prices were the best by a long shot - a saving of £375!

Delivery bang on time as promised. Fully recommended. What more can you say?… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“The product is great, and came at a brilliant price....”

Written on: 01/03/2011

The product is great, and came at a brilliant price. The service from Ash Cycles was helpful, and they were able to help me choose the right bike. The delivery was a bit slow in comparison to a company like Amazon that deals with very high volume sales but the bike still arrived just a week after they received my cheque, so overall I was impressed by their service. I would definitely buy from them again… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“Friendly local shop. Very helpful. Even when I was a...”

Written on: 24/02/2011

Friendly local shop. Very helpful. Even when I was a bit daft with trying to track the parcel, Jane came straight back to me to help. Would recommend… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“I bought a Dawes Espoir 3000 for my 8 year old son...”

Written on: 22/02/2011

I bought a Dawes Espoir 3000 for my 8 year old son from Ash Cycles - his first racing bike! The price was fantastic; £30 less than ebay and a whopping £112 less than 'Chainreaction'.

The communications from Ash cycles was also very good, and the parcel was sent via a trackable 24 hour courier.

The bike itself is good for the price: a decent aluminium frame (the welds and paint finsh are surprisingly neat and tidy), combined with reasonable parts (Shimano 2300 STI levers look good), with… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“Excellent communication with Ash Cycles and promt...”

Written on: 20/02/2011

Excellent communication with Ash Cycles and promt delivery of a well packaged cycle in perfect condition. 1st class service 1st class cycle.

Peter Holstead
Lincolnshire… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“TOP NOTCH SALES PEOPLE AND SERVICE,POLITE AND HELP...”

Written on: 12/02/2011

TOP NOTCH SALES PEOPLE AND SERVICE,POLITE AND HELP FULL. DELIGHTED WITH DELIVERY, BIKE TURNED UP THE NEXT DAY. SUPERB, THANK YOU… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“Having searched various websites and visiting the LBS,...”

Written on: 12/02/2011

Having searched various websites and visiting the LBS, I decided to buy the giant defy 4 at Ash Cycles. The communictions, speed of delivery and the cost are all fantastic. The bike was easily set up and I am thrilled with my purchase. Highly recommended online supplier… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“Received my Raleigh metro 7 days after order. The bike...”

Written on: 11/02/2011

Received my Raleigh metro 7 days after order. The bike was reasonably easy to assemble but the allen key and a nut for the front mudguard were missing.
I had to make a very small adjustment to the gear setting to engage the lowest gear. I have ridden the bike and it is fantastic, its light and comfortable and the gear range is excellent. Great value for money.
The communication from Ash was very good as was the overall delivery time.
As a guide to other buyers, I am 5' 5" tall and the 18" frame… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“on deciding to return to two wheels after almost a...”

Written on: 11/02/2011

on deciding to return to two wheels after almost a lifetime away, i decide on Giant Bike Brand after looking at range decided SEEK model range would suit my needs, on checking websites i found Ashcycles.com, decided on model ordered on Sun Feb 6th cycle delivered on Thurs Feb 10th exactly as promised by Ashcycles in perfect condition, excellent service would recommend Ashcycles to anyone, would like to add that communication from Ashcycles ref by e-mail was excellent regarding everything to do… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“excellent, helpful. They answer emails promptly. Very...”

Written on: 07/02/2011

excellent, helpful. They answer emails promptly. Very impressed… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“Bought a Giant Rapid 2 road bike for around £100 less...”

Written on: 03/02/2011

Bought a Giant Rapid 2 road bike for around £100 less than many other sites. The bike arrived in perfect condition and after a small bit off assembly was ready to go. Delivery was quick, communication was excellent. I'd definitely buy from Ash Cycles again… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“Bike was ordered at around 1300 and was delivered by...”

Written on: 02/02/2011

Bike was ordered at around 1300 and was delivered by 1000 the following day, self assembly was easy but they had included a customer service number if we got stuck! Communication was good with emails at regular intervals and was provided with a working tracking number (See, its not hard Wiggle!).

Bike was cheaper from Ashcycles by a good margin with free delivery, It looks to be good quality and sturdy but doesn't weigh a ton!

Most importantly my young Daughter is very impressed and couldn't… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Bike was sent with front wheel completely bended. Upon...”

Written on: 31/01/2011

Bike was sent with front wheel completely bended. Upon request for a partial refund for the money equal to wheel truing, company refused to do so even I would be a courtesy of them, as fault came directly from shop (apparently checks are performed before sending the bikes). I had to wait for the bike over a week to be delivered, and I would wait to get the wheel back for another week or so, insted simple refund of £9 (cost of local service) would sort this in four hours and ease life of… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Ashcycles's Comment

Written on: 01/02/2011

I found this review not helpful because... Its not correct. The reviewer claims that we do not check our bikes before being sent out, this is completley untrue and slandarous. Every bike we sent out is fully checked prior to dispatch, seen we are a family business we only have two people checking bikes, so we always know this is done to the highest standard.
<br/>
<br/>We do not pay for "damages" to bikes but request the item is returned and we will send out a brand new part (as long as the item is "actually" damaged) to the customer, this takes 2-3 days not a week like this reviewer has described? The reviewer also forgets to mention how he spoke to our female staff in our business. The lady that works for us was trying to rectify the matter with reviewer to be told she was sh*t and so was our company sh*t, when I took over the conversation due to the abuse he was giving outr female staff, i was told that they did not know this was a swear word, so believable. We was contacted once again today by this reviewer who once again spoke to our female staff member, after a long conversation the reviewer decided to tell our staff "love, your not cut out to be the role you are as manager". I thought it was important to describe the maturity of this reviewer.
<br/> Ashcycles

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 1 Comment
overview