Ash Cycles Reviews - www.ashcycles.com

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★★★★★
4.8 / 5
577
96% of users recommend this
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  • Customer Service

  • Quality of website

  • Value For Money

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★★★★★

“i thought this website was amazing. such a life saver...”

Written on: 05/04/2011

i thought this website was amazing. such a life saver for me to get my bike. also there low low prices encourage sale. would recommend to anyone. although there amount of stock is quite low there overall customer help etc is superb and thanks to everyone!… Read Full Review

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★★★★☆

“Bought a bike from them a few months ago; the bike,...”

Written on: 04/04/2011 by LeytonJones (1 review written)

Bought a bike from them a few months ago; the bike, price and delivery were really, really good. My only negative comment would be that follow up to an issue was ignored twice - front brake was / is squealing and I think it is a faulty Shimano part which can be replaced under warranty - doesn't really matter about this but I received no response to either of my emails sen from within their client log in interface.

All in all this was. Good purchase just let down by some poor after sales… Read Full Review

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★★★★★

“bought the bike online for a very good price, much...”

Written on: 02/04/2011

bought the bike online for a very good price, much cheaper than all the rest i could find, delivery was fast and the courier arrived in the allotted time slot, very pleased all round, if you're not too used to setting up the derailleur id reccommend paying the extra £20 to have Ash cycles set it up for you, very pleased all round… Read Full Review

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★★★★★

“Excellent customer service, very fast delivery with a...”

Written on: 01/04/2011

Excellent customer service, very fast delivery with a time space of 2hrs so no waiting in all day, and to top it all the bike was £120.00 cheaper.
I would definitely purchase again from Ash cycles… Read Full Review

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★★★★★

“Excellant communications, I can't speak highly enough...”

Written on: 31/03/2011 by gloades (1 review written)

Excellant communications, I can't speak highly enough of them, Bike arrived on time, (I knew exactly when the bike was due, time given was between 11am and 12 midday, arrived 11.10am)
Bike itself was very well packaged very easy to assemble and brakes and gears where already set up superbly.

Many thanks… Read Full Review

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★★★★★

“Ordered this bike and received it within 24 hours of...”

Written on: 31/03/2011

Ordered this bike and received it within 24 hours of ordering it ! Free delivery and the cost of the bike made us choose Ashcycles. Cannot fault. I would highly recommend them… Read Full Review

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★★★★★

“Good quality website. They didnt have the bike that I...”

Written on: 30/03/2011

Good quality website. They didnt have the bike that I originally ordered in stock but they called me to offer me a better bike for the same price. I got around £200 off of the list price. I thought this was really good customer service on their part. They told me it would be delivered on the Monday but it didnt turn up until the Tuesday but this didn't bother me too much as I got such a good saving on the bike. I would highly recommend this company to anyone, they seem to have a lot of good… Read Full Review

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★★★★★

“The bike was exactly as ordered. The only issue I...”

Written on: 22/03/2011

The bike was exactly as ordered. The only issue I would highlight is that a small number of tools are needed to assemble the bike - an Allen key and spanner for the pedals. Not a problem for most people but I would suggest that they were offered with the bike even if it was a couple of quid.

Bit nit picky because the bike is great, it came on time and I would use the shop again… Read Full Review

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★☆☆☆☆

“Bike arrived next day but in a battered box with...”

Written on: 22/03/2011

Bike arrived next day but in a battered box with damage to bike, replacement part was dispatched 10 days later, it was sent second class post and with insufficient packaging so it arrived damaged as well. No response from any of my emails and had to phone constantly to chase action, furthur damage to the frame, brakes and wheel was discovered on closer inspection. Decided in the end that refund was the best option as after sales customer service was non-existent. Bearing in mind this is a lot… Read Full Review

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★★★★☆

“Fantastic customer service, Bike i wanted wasent in...”

Written on: 17/03/2011

Fantastic customer service, Bike i wanted wasent in stock but ash cycles bent over backwards to do me a brilliant deal on a better higher spec bike. Only bad thing was lack of comunication, had to do some chasing but as soon as they knew my concern they kept on top and kept in touch… Read Full Review

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★★★★★

“great bike. good deal with 15% worth off free goods....”

Written on: 17/03/2011

great bike. good deal with 15% worth off free goods. delivered on time. going to get a bike for my girlfriend soon. service was good. best deal in the uk for the bike i bought9/10. thanks ashcycles… Read Full Review

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★★★★★

“I ordered a Dawes Galaxy cycle quite late in the day...”

Written on: 17/03/2011

I ordered a Dawes Galaxy cycle quite late in the day on Tuesday 8th March. It arrived well packaged on the following Monday morning at exactly the time stated by the on-line delevery tracking system. Ash Cycles keep me informed throughout on the progress of my order by e-mail. The value was excellent with about one third off the list price.

I am very pleased with the service and value from Ash Cycles and would have no hesitation in recommending them to others… Read Full Review

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★★★★★

“brilliant site, had a problem on my own end, but they...”

Written on: 16/03/2011

brilliant site, had a problem on my own end, but they dealt with it perfectly, couldn't be more satisfied to be honest. would recommend to anyway :)… Read Full Review

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★★★★★

“Excellent service, very happy with the bike and...”

Written on: 15/03/2011

Excellent service, very happy with the bike and outstanding value for money. Courier service was quick and efficient with online tracking… Read Full Review

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★★★★★

“Fantasitic service. Great price. Really helpful staff...”

Written on: 15/03/2011

Fantasitic service. Great price. Really helpful staff on the phone. Prompt delivery. I was riding the bike within an hour of delivery. Thanks very much!… Read Full Review

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★★★★★

“Good clear website giving great detail of products....”

Written on: 14/03/2011

Good clear website giving great detail of products. Excellent timely delivery. Fantastic value for money! Would recommend to anyone who wants a good value quality bike… Read Full Review

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★★★★★

“Ash Cycles gave me a great deal on a giant defy 4....”

Written on: 12/03/2011

Ash Cycles gave me a great deal on a giant defy 4. Buying the bike from ash cycles left me impressed with speed of response to questions and customer service I received. The bike came the next day in perfect condition.

With some of the best prices on the internet and good customer care I'm sure I will be buying from Ash cycles again… Read Full Review

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★★★★★

“I had been looking for a touring bike and decided that...”

Written on: 12/03/2011

I had been looking for a touring bike and decided that the Dawes Galaxy was the best choice for my price bracket, Ash Cycles were the cheapest I found on the internet so I opted to buy from them, normally I am quite suspicious about buying from the cheapest but the service I received was some of the best I have experienced when buying on-line. I wouldn't hesitate to order again.
The only way the service could have been improved is an option for Saturday delivery at a small extra cost as even… Read Full Review

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★★★★★

“I received pretty good service from Ash Cycles. The...”

Written on: 09/03/2011

I received pretty good service from Ash Cycles. The bike was well packaged although it did require a degree of assembly but that was known and expected.

My only minor gripe was that I didn't think I was kept sufficiently informed about progress of the order. I had to ring up to establish when delivery might be. Having said that the bike was delivered on the date I was given and at the time stated by the courier.

In an ideal world it would have been good to have known the exact delivery date… Read Full Review

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★★★★★

“ordered online tuesday morning and bike arrived next...”

Written on: 05/03/2011

ordered online tuesday morning and bike arrived next morning. free delivery and the cheapest ptice I could find online.
Great service. Keep up the good work and highly recommended.
Would certainly use againe and recommend to all you online buyers out there… Read Full Review

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