A full kitchen has been purchased and within 4 month the sink has started to corrode, the paint flake and chip away. The “quality” department has stated that this is due to improper care and the use of harsh substances in the sink which is completely untrue. We have requested a replacement sink which they have refused. After numerous emails, Howdens response has been that “unfortunately there is nothing more we can do for you on this matter” which is simply unacceptable and yet another example of a company avoiding their responsibilities to consumers in order to line their own pockets. From looking at other reviews I am not the first customer to have a substandard product provided and an unsatisfactory response from Howdens towards making amends. Very disappointed with the service and assumptions made to avoid appropriate action. I have since made contact with the “reviews” team so let’s see if they are able to support in finding an appropriate solution, and getting the sink replaced.

Kitchen and bathroom fitter for 28 years,I've never seen a more poorly organized,and lacking motivation company in my life,they laugh at you when the wrong kitchen turns up and you complain,all they're interested in is getting it out,(not on time or the correct kitchen)and then making excuses,not enough,handles,not enough hinges,not even enough end panels,stood in depot,I will name, Bourne,lincs, for 25 mins, before someone served me,two women at the back discussing their weekends,I'm seeking a new company to supply,I think howdens have got way too big for their boots,got need for them there's plenty more kitchen company's in a bloody big ocean, company needs a massive shake up,my last customer got quoted,2,800, pounds less, for her kitchen,I can't compete with that so therefore I will not recommend howdens anymore

Nightmare experience, copious amounts of damaged items, damaged items replaced with more damaged items, one unit even arrived water damaged, very poor quality overall, the fitter blamed Howdens (Torquay) and Howdens blamed the fitter, I was left frustrated, stranded and unsupported in the middle, he was an awful fitter, he didn't give Howdens a chance to replace all the damaged items and went ahead and installed no end of damaged items with chips and dents galore in my new kitchen, there was no pricing transparency, the depot investigated a complaint I raised internally which was not impartial, the business model puts the customer in the middle and unprotected between Howdens and the fitter, fitters with Howdens accounts need monitoring and scrutiny as the one we had was not good for the reasons outlined and because he also took almost three months on our refit, did not complete the work and would not put right the things he did, he showed hostility and annoyance towards me when I was only asking him to put right the poor jobs he did and said nothing was good enough for me disregarding my right for a good quality undamaged new kitchen, it was a very distressing experience, I wouldn't buy a Howdens kitchen again and can not recommend Howdens based on my experience, I suggest buyers please beware, it was a dreadful experience, and I noticed a culture that makes out the customer is being fussy and expecting too much, vast improvements are needed, having a kitchen refit should be pleasurable and existing but that was not the case, it was instead thwart with anguish and heartache, a sorry state of affairs and one I would hope no one else experiences.

Where do I start ! Ordered items for a utility room from Howdens in the so called sale . Firstly the initial order was taken wrong so had to wait for items missed .I had paid in full for what I believed was my entire order only to be charged an extra £300 because Howdens ordered a standard worktop not breakfast bar which was requested and an extra £100 for a base unit that was also missed off . We had to send worktops back as they were the wrong size ! . Now here come the major issue ….. so in total I paid £2550.00 for 5 x base unit (1000,900,600 and 2 x 500) Sink 1x worktop 1x breakfast bar and backing panel 4x 350 doors 4 end panel and 2 wall panel 2x plinth 2x upstands However We returned Worktop, breakfast bar ,backing panel and 2x up-stands a refund of £527.95 Which means for Sink 2 plinth 5x base units 4 x 350 doors 4 x end panel and 2 x wall panel we have paid a grand total of £2022.05 In a sale ! I’ve been back several times to try to understand the pricing of these items and been told different prices for various items as they were bought as a package in the sale ( pot luck on prices there I believe anyway) 900 unit alone has cost me £362.46 +vat Not sure what Howdens class as a sale but the same item in Benchmarx was £175 + vat In fact priced items at 3 other companies and same order has come to approx £ 1300.00 inc vat at all 3 Still not resolved and won’t be going back to Howdens anytime soon .

Howdens are a complete waste of time with regards their kitche ns...all good until there is a problem....their designer and also the manager who checked over everything failed to make adjustments in a island overhang....ends up costing us an extra £750! completely their fault and yet no help at all. and infact silence from them when asked what are they going to do. I was told only told contact their customer service and that was a complete waste of time. This was in Binley, Coventry.

Have just had a Howdens kitchen fitted ( Fairford Sage Green) . From start to finish the service I received was excellent. The designer was very patient and provided me with lots of options, no pressure regarding timescales and was happy to discuss what I wanted, what I needed and gave me an outstanding design within budget. Can’t praise the staff enough

They Have put a CCJ on my credit file after paying a bill late after being in contact with them and spending thousands paid up to date as discussed. £170 of additional charges they make up.. no phone call or email just a letter that was missed. No help just rude when explaining There employee is a disgrace rude unhelpfull disgusting way to treat a customer will never use again and will take further stay away from these absolute scoundrels

I simply popped in to look at the design that was generated via Croydon branch (builders location). I am based near Bermondsey local branch . I am compelled to name the staff member because he was patient, extremely helpful and engaged as if it was his kitchen. A small galley kitchen that most would roll their eyes because of the intensity and energy I was exerting. Not him, he remained fully engaged and never lost focus. His attention to detail and design overview was comforting and not 'pushy salesmanship. He was not going to make a sale from me, however, his ideas and enthusiasm caused me to review previous decisions. If you are visiting the Bermondsey branch, a quaint, friendly team, but he was the staff member who deserves to be acknowledged by management. He is my plumb line in terms of customer service and is a credit to Howdens.

Howdens Erith branch is an absolute joke . Save yourself time and money and avoid

Stay clear!!!! Howdens put a credit facility onto my account when I had requested not to have one. They then allowed a random person to access that credit facility (not me) resulting in my account going into default. Howdens then put a CCJ against my name after they had illegally provided a random person access to my unapproved credit facility. This company has very weak processes when it comes to storing, retaining and using personal information correctly and inline with the law and can result in yourself not being able to work if you get a CCJ and are self employed. My advice to all is to not engage with Howdens Wandsworth if you dont have to.

I would recommend Howdens without hesitation. The quality of the various elements (I went for the middle range doors Fairford cashmere) are very good and the design is excellent. With such a complicated project, cupboards, worktops, floors, sinks, taps, lighting ,for both kitchen and utility room there will always be the odd problem but I think the sign of a good business is how quick things are put right. I was incredibly impressed with the speed and good nature that any little thing was corrected, and we are talking hours not days! Given Covid restrictions the showroom experience was as good as possible and I was given plenty of time to make my choices, in fact you are spoilt for choice! The only reason I have not given 5 stars is the sub-contractors they use. There was a problem with the dishwasher which was sub-contracted out and it became far more complicated than necessary. Otherwise, very happy indeed.

We've just had a Howdens kitchen installed. We wanted a cream kitchen and the Hockley Super Matt Sandstone seemed just right, judging from the photos in the Howdens brochure and on their website. The kitchen is now installed - and it's grey! There is no doubt about it. It isn't just our opinion. Other people have seen it and said it's grey. Occasionally the lighting conditions bring out a dark beige in the colour, but 95% of the time it looks grey, whether under natural light or electric light. It's actually very similar to the Hockley Super Matt Dove Grey. Under no lighting conditions whatsoever does it ever look as pale as it does in Howdens' photos, so how they managed to pull that off I'll never know. The one thing that we didn't want was a grey kitchen, but that's what we've got. I'm considering speaking to a solicitor about it.

The design was perfect for the space.I found the ideal colour of the units and matching counter top with the help of the kitchen designer he made it so helpful and enjoyable to choose would definitely recommend

We've just had a new Howdens kitchen installed. Couldn't be happier with the end result. The Designer came up with a classic & practical design, with modern twists, maximising all space available. We made a few little tweaks along the way & nothing was ever too much trouble. Howdens were always quick to respond to any queries & accommodated all changes with ease (special thanks to the two people I dealt with). The whole process was easy from start to finish & the quality of all units & appliances is phenomenal too. Thanks so much Bromsgrove Howdens. Highly recommended business!

Extremely helpful staff, Bellshill depot, went the extra mile to ensure customer satisfaction, cannot thank them enough. Would highly recommend to family and friends.

I had my kitchen designed just before the first COVID lockdown. The delivery and installation was understandably delayed. Unfortunately the fridge, although discussed was missed off the design and an alternative selected without the input of the original designer. This was the last thing to be put into the kitchen, after flooring was laid. It was after the builders unpacked the fridge freezer that I realised I had been supplied with an integrated item, without any housing or door fronts. Not only that, there is not enough space to add these. This really should have been picked up by Howdens. I have contacted them on a number of occasions. Although the fridge freezer is brand new and unused, because the builders discarded the boxing they will not exchange the item. I’m now stuck with an £800 hunk of junk, and no useable fridge, completely spoiling my kitchen. Also I ordered an oak work surface. There is a splodge of varnish on the breakfast bar, and no grooves carved into the draining area by the sink.

First class service from start to finish, from the manager at the Howden’s Bamber Bridge store. He was very knowledgable and professional with the design and planning, offering advice and suggestions without making me feel pressurised at any point. Excellent customer service throughout the installation and I am thrilled with my finished kitchen. I would highly recommend.

The person I dealt with was excellent from start to finish. Very accommodating and we never felt rushed, he was very professional in his advice and personal opinion. We saw the online designs and every change we wanted to make was done straight away. Once ordered and kitchen and appliances arrived, it was never an issue if we need to order extras or replacements needed. Even during Covid 19 it was never an issue or delay. Really happy with products and service this is the 2nd time in 4 years we have used Howdens, never an issue.

I recently bought my kitchen from Howdens, Godalming. Excellent customer service, particularly from the person who helped me design the kitchen and he was always there whenever I wanted to make any changes. Returning unwonted items was easy as was obtaining parts during the build. Post sales customer support has been excellent. I would definitely recommend Howdens.