Milly Bridal Reviews - www.millybridal.com

Click here if this is your business
★★★☆☆
3.2 / 5
65% of users recommend this
Click here if this is your business
  • Customer Service

  • Quality of website

  • Value For Money

? Ask our helpful community of experts about this product or company
Milly Bridal - www.millybridal.com - Ask a question now

Media Gallery for Milly Bridal - www.millybridal.com

Milly Bridal - www.millybridal.com

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

★☆☆☆☆

“Terrible experience!!”

Written on: 23/05/2013 by extremelyunhappybride (1 review written)

I have just received my wedding dress from Milly bridalwea.It is a total disaster, huge dissapointment!! Wrong size, wrong material;supposed to be lace but it looks cheap and nasty, delivered in a plastic bag all screwed up and full of black stains!!! Have they washed the floor with it??? My wedding is in three weeks time and I havent got a dress to wear!!! Returs policy very dubious and complicated... Customer service non existent, where are they? I sent an email three weeks ago chasing… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Prom dress”

Written on: 23/05/2013 by Shellbells79 (1 review written)

This site is a disgrace!!! I ordered my daughters prom dress on the 5th may, they took payment straight away too, also the dress was £119 and they took £129 and charged me £30 delivery charge!!! We have emailed the company so many times and had no reply at all, the dress still isn't here yet and my daughters prom is in June! We are going to have to order a dress in the uk as we are so worried it won't arrive! Please don't make the same mistake we have, keep away from this site!… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“HORRIBLE!!!!!!!”

Written on: 22/05/2013

I ordered two dresses for my daughter, when they arrived 4 weeks late my daughter cried with disappointment, im gutted we had to pay £38 for delivery and now trying to get the address to see if we can get our money back.... Be advised do not order of this site :(((((((( its not worth an overall rating !!… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“absolute rubbish”

Written on: 20/05/2013 by unknown101 (1 review written)

i ordered my dress on the 4th of may it is now the 20th of may ( bearing in mind i paid extra for it to arrive in 3-4 days- over 20 pounds to be exact) im honestly so angry . i will never order from this sham of a site again. NOT HAPPY… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Don't use if you want peace of mind!”

Written on: 20/05/2013 by TheBridesmaid (1 review written)

I ordered two bridesmaid dresses from Milly Bridal at the beginning of May; the wedding is July 6th so we were confident that this was plenty of time. Since the order was placed we have not even received a confirmation email, the status of the order has not changed from "payment accepted" to processing or shipping in 21 days!!!! I have contacted Milly Bridal on numerous occasions to find out what is happening with this order or if it is even being processed, but they do not reply. My heart… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Billiemoon's Response to TheBridesmaid's Review

Written on: 12/06/2013

same experience here with prom dress, just wondering if you had any luck with your dress's ... i hope so ... wish i'd seen all these negative reviews before i parted with money

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 1 Comment
★★★★☆

“better than expected”

Written on: 19/05/2013 by concernedmum (1 review written)

My daughter ordered her prom dress from milky bridal after spending months looking for her ideal dress. We ordered the nearest standard size, paid and waited. The dress arrived exactly when it was due to, and fitted perfectly. Only negative thing is that the netting is too long and not cut straight, but that is easily resolved with a pair of scissors and 2 minutes if my time. So all in all we have a company that supplied exactly what was ordered, delivered when it was supposed to, and didn't… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Fraudulent & No Communication !!!”

Written on: 15/05/2013 by gemea3 (2 reviews written)

BEWARE: I ordered my daughters prom dress and the first concern was that even though their site offered P&P at either £16 (5-8 day delivery) or £30 (3-4 day delivery)when I got to the checkout you could only have the £30 delivery - v convenient being prom season!!! I put on the order form I needed the dress by 17/05/13 (which is pointless I might add) and received a confirmation email of the total cost. When I went into the 'Detailed Invoice' it stated lastest delivery date as 6/7/13!!! A… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Billiemoon's Response to gemea3's Review

Written on: 12/06/2013

your comments are identical to my own concerns about this company, i think i will contact my bank and credit card company rather than wait any longer, what a disappointment for so many people it seems, just wondering if you have had any further contact from them as their website has now disappeared it seems

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Gemea3's reply to Billiemoon's Comment

Written on: 13/06/2013

Only contact I've received is via email (2wks after mine) telling me in broken English that I cannot cancel the order as it can only be done within 24hrs of the order and its too late as the dress is on its way.
I replied telling them that I have cancelled the order and if it turns up I wont accept it!
Dress turned up in small package via Royal Mail (4wks after my order) and I refused to sign for it. Matter is now being dealt with by my credit card company.
Good luck Billiemoon

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Billiemoon's reply to Gemea3's Comment

Written on: 13/06/2013

Thankyou so much for reply, hope you get your money back

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 3 Comments
★★★★★

“brilliant”

Written on: 14/05/2013 by lhanlon (1 review written)

my dress just arrived after 4 weeks of waiting and I am amazed it fits nearly perfectly absolutely beautiful, I had read some bad reviews and was a nervous wreck waiting for my wedding dress to arrive. I would definitely buy from them again. I am so happy with it and I've saved myself a fortune!!!!… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Buyer beware”

Written on: 07/05/2013

I bought a dress from Milly bridal, ordered standard size 16 and ended up with size10 top and 16 bottom , tea length was down to ankles ( I am 175cm tall!) No way of altering as boned bodice certainly not to make top 4 sizes bigger. I wish I had read reviews before. Note if you go Facebook site they delete negative reviews- I saw many when I was waiting for my dress to arrive and had emailed them to enquiry when with no reply- then once I got the dress all had disappeared. Some positive reviews… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Do Not Order!!!”

Written on: 27/04/2013 by Nelly1149 (1 review written)

Absolutley terrible customer service i have now been waiting over three weeks for a reply! Recieved the dress which was of a similar style to the one i had ordered. But that was it; the quality of the workman ship was very poor, pieces of lace werent finished off and were hanging off the dress, the pattern of the lace was completely different to the one in the pictures, there were missing buttons on the back of the dress, and the colour was wrong. Ive never been so dissapointed with the service… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Bellahhhh's Response to Nelly1149's Review

Written on: 05/05/2013

how long did it take for the dress to arrive?

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Nelly1149's Response to Nelly1149's Review

Written on: 06/05/2013

Ordered it on 17/3/13 and received it on 15/4/13 not too bad considering its a wedding dress however I only ordered it in a standard size 8.

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 2 Comments
★☆☆☆☆

“Awful!!”

Written on: 24/04/2013 by eilidh675 (1 review written)

I wouldn't even give this "company" one star. I had ordered a dress over two months ago, got an email saying payment was confirmed and the dress was on its way. However, I am now writing this email after 2 months of still NO DRESS. I have emailed them over 10 times and still there is no response, perhaps because they are too guilty to own up to their mistakes. Do not order from this website, absolutely ridiculous!!… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Billiemoon's Response to eilidh675's Review

Written on: 12/06/2013

did your dress arrive? in the same situation right now and trying to get hold of this company is a nightmare

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 1 Comment
★★★★☆

“Prom dress”

Written on: 23/04/2013 by MellyMelllyMel (1 review written)

I feel I need to write this as I was very anxious when I ordered my daughters prom dress 3 weeks ago not looking at the reviews until I had placed the orde(had got to the desperate stage and just ordered it!)The reviews were mixed so I tried not to panic. I sent a message through their live chat without any response. Today it would be 3 weeks since the order so tried again and a message was sent back it was on its way. I asked to have it confirmed in an email which they did but the order… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Very poor customer service”

Written on: 20/04/2013

Do NOT order from this website. It has been a month now and my dress has not arrived. The website said it would take 17 days including tailoring time. They have taken my money, but provided me with no tracking information, so I cannot even see how my order is processing - if it is in fact processing at all. A quick look at the reviews below makes me suspicious. It is very odd that there is such a massive discrepancy between the reviews: 1 star or 5... I suspect that perhaps many of the glowing… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Billiemoon's Comment

Written on: 12/06/2013

hi ... did your dress arrive? have the same issues with my daughters prom dress, not sure if to wait a little longer or not and from the reviews i've been reading i'm a little worried about 'what' will turn up, what a terrible company to deal with, also, website seems to have disappeared, worrying!

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 1 Comment
★☆☆☆☆

“Don't buy from them!!!”

Written on: 16/04/2013 by LizaH (1 review written)

I ordered my daughters prom dress beginning of March and wanted an update from them as they were very quick to take our money I assumed they would be quick in replying to our email, how wrong could I be! I have sent them over 10 emails and they haven't responded to a single one. I'm now concerned as I want a refund but not sure this will happen as you can only contact them by email and they don't reply! DO NOT BUY FROM MILLY BRIDAL AS YOU'LL END UP DISAPPOINTED!… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Billiemoon's Response to LizaH's Review

Written on: 12/06/2013

hi ... did your dress arrive? have the same issues with my daughters prom dress, not sure if to wait a little longer or not and from the reviews i've been reading i'm a little worried about 'what' will turn up, what a terrible company to deal with, also, website seems to have disappeared, worrying!

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 1 Comment
★☆☆☆☆

“Given up hope”

Written on: 09/04/2013

We ordered a wedding dress from Milly Bridal last November. Without any tracking number or notification of shipping it arrived three weeks later. We were surprised but unfortunately it didn't fit. It was actually our fault that it didn't. We were happy with the quality though, so on Feb 6th we ordered the same dress. They took our money and said they would take notice of the new measurements and it would be 30 days plus shipping time. We wanted it by mid April so we felt this was definitely… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“So sad...”

Written on: 27/03/2013

Hi! This is Victoria ...so I got my dress in yesterday and it didn't fit and it didn't look like it was supposed to. All I ask for is a refund...I spend all the money I have on this dress and my parents won't and can't pay for another dress without that refund money. I have e-mailed them several time and there is no response. Definitely not somewhere to buy ANYTHING. … Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Phickey64's Comment

Written on: 27/03/2013

My Daughter now has no prom dress, thanks to this seller. The dress is shameful. Nothing like the picture. Because of our financial situation we can not afford to buy her another dress. Can someone help us? We need some way of contacting these people. Thanks

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Yasmor's Comment

Written on: 04/04/2013

Try contacting the Better Business Bureau. My mom and I also had problems with this site, except we didn't receive a dress and they charged more than the original price to her credit card. This unfortunate incident happened about two weeks ago and we're still fighting it. The Better Business Bureau is definitely a big help though.

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Billiemoon's Comment

Written on: 12/06/2013

hi ... my daughters prom dress hasn't arrived and no correspondance from the company, although they were quick to take my money... not sure if to wait a little longer or not, from the reviews i've been reading i'm a little worried about 'what' will turn up, what a terrible company to deal with, also, website seems to have disappeared, worrying! .... I cannot afford to get my daughter another dress either, without a refund from this company first, what should be a special day for you all is turning out to be a big worry & disappointment thanks to this sham of a company... i hope things turned out ok for you, did you get a refund or any contact from them?

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Valmac's Comment

Written on: 04/04/2013

Can I please ask, how long from ordering your dress did it teke to be delivered?

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 4 Comments
★☆☆☆☆

“Don't bother!!”

Written on: 25/03/2013 by Princessxxkate (1 review written)

They were happy to take our order of three flower girl dresses and two adult bridesmaid dresses, they even took our money and sent us a conformation email which included an order number. A few days later I realised I hadn't included some info about one of the dresses, so I emailed them........no reply........a week went by where I was now really concerned about my order, started emailing them everyday. So 5 weeks later and a lot of nasty emails and complaints we decided to cancel our order and… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Hannahball95's Response to Princessxxkate's Review

Written on: 27/03/2013

Can you tell me how to cancel an order please?? I'm having the same problems you were, I urgently need to get ahold of them but no answer. I need to cancel my order ASAP so if you could let me know how to go about canceling it, it would be greatly appriciated. Thanks.

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 1 Comment
★☆☆☆☆

“No dress...no response”

Written on: 22/03/2013 by bowersk (1 review written)

Does anyone have contact information for this company besides an email address? We have been waiting for a reply about a dress order delivery since January. No one responds to our emails. Very frustrated!… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“Super-fast service”

Written on: 22/03/2013 by SarahinHampton (1 review written)

I'm in the UK and ordered my dress from Milly Bridal in the last week of February - my wedding isn't until June so figured that would be plenty of time. I was shocked when the dress turned up yesterday - just over three weeks from placing the order! I was even more surprised as the website still said that the order was processing. Customer service was slightly iffy - I sent an email which never received a reply - but that's the only issue I had with the order. As for the dress: I absolutely… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Bummie's Response to SarahinHampton's Review

Written on: 14/05/2013

hi
i am about to make an order and after reading all these reviews i am scared. i have been trying to pay with my credit card to no avail can you pls confirm how you paid for your dress? plus i keep sending mails upon mails with not reply.

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Sarahinhampton's reply to Bummie's Comment

Written on: 14/05/2013

Hi there

I paid for my dress on debit card I think - I didn't have any problems with the order as far as I remember. I think it said 'pending' or something at first though, while it waited for Milly Bridal to accept the order.... After a day or so it changed to 'Processing'. I've just checked online and it still says 'Pending', but I received my dress months ago!

I sent an email and got no reply either. I tried the online chat (I think it's only available during office hours in China) and got a response through that - have you tried the online chat?

I hope that helps! And I hope your dress arrives safely - I really do love mine.


Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 2 Comments
★☆☆☆☆

“Terrible”

Written on: 21/02/2013 by Sarah011209rob (1 review written)

These people don't even deserve 1 star. After ordering a bridesmaid dress and paying extra for fast delivery the dress took weeks to come. My bridesmaid then tried the dress on to find they have sent a dress 4 sizes too small. I have emailed them over and over again and to different email addresses but they are completely ignoring me. I paid £130 for this dress and its useless to me. I wouldn't recommend them to anybody. Spend your money elsewhere as you won't get a good outcome from these… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
overview