A1 BMW Specialist Reviews

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Latest Reviews

“Very knowledgeable staff”

★★★★★

written by NicholasUK22 on 23/03/2023

Great service and a speedy repair of my mini. Would recommend to anybody with a German made vehicle.

Peterluetchford's Response to NicholasUK22's Review

Written on: 28/12/2023

I ebern trying to reach them by phone and email for 2 days and can’t get through - used them before but never again…

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“The best garage around for BMW service and repair!”

★★★★★

written by TonyJamesFaulkner on 14/03/2022

I have used A1 Specialist Cars in Stevenage for over 2 years and they are absolutely brilliant. They provide a friendly efficient service, keep you informed and the rates are very reasonable. You can trust their work which is first class. I Cannot recommend them highly enough!

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“Waste of money”

★☆☆☆☆

written by JamesSnaith on 17/01/2022

If you want to bin near £200 just for ‘inspection’ for them then to give you inadequate quote near the total value of the car to fit couple of parts and adjust couple of bits, this place is for you. Just delusional pricing. Staff are nice but a waste of cash. Maybe good for insurance work, when they cover the costs. Otherwise, not fit for purpose. That’s why they’re always empty.

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“First and Last Time Here! ”

★☆☆☆☆

written by LaciReynolds on 07/09/2021

Unprofessional!!! They book me at 8:00 o’clock and put my car o stand for geometry on 13:00… After I finished my shift at 2 in the morning, wake up at 7 to be at 8:00 on A1 Service Cars… they put my car on stand on 13:00, I walk 45 min back to my home… I need to take one they off from work because you don’t have BRAIN!!!! THIS WILL BE FIRST AND LAST TIME WHEN I BRING one from my 3 Mercedes-Benz to you. You should tell me that you don’t have brain and ask me to bring my car at 8 and you will put just on 1/pm my car on geometry… THANK YOU VERY MUCH FOR YOUR MANAGEMENT! You don’t have respect for your customers!!! Thank you for your disrespect maybe you should START answer on callS! … when your customers calling you. Maybe your manager read this and sent you all at Home ! I WILL NEVER EVER CAME AGAIN BACK TO THIS A1 * Service! Not recomanded to any of my Friends! PEOPLE, IF YOU NEED TO DO WHILES ALINEMENT, RUN A WAY FROM A1 Services German Car! They will destroy all your day! They will RUIN YOU DAY! Hope your Manager will read this!!! THANK YOU VERY MUCH FOR YOUR  MANAGEMENT A1 German Car! I’m not coming second tine there!

Bmspares's Comment

Written on: 23/09/2021

Thank you for your feedback regarding your experience on the day we are sorry that it did not meet your expectations.

Regarding our company we are going through some restructuring at the moment that includes an electronic diary system that states that the customers and their cars can be received from 8am and perhaps this is where some confession has arisen as the message is automated.

Regarding the booked work as you know we completed this by 11am on the day therefore ensuring the car was ready to collect before you had to return to work at 1pm.

Again for this we can only apologise for the inconvenience this may have caused you on the day

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“Wow they know their stuff!”

★★★★★

written by Robthekiwi on 16/02/2019

I've used these guys twice now, and think they are brilliant. A month ago I bought a used 525i 2008 which I took to them for checking over and peace of mind. The service manager there is a great guy, he's very knowledgeable and more willing than anyone I've ever met in the industry to explain and show you exactly what is going on with your vehicle. There is no pressure, only a clear picture of what is needed, how much it will cost, and ideally when you should have it done by. It turns out I had some hidden expensive issues to sort, but as I'd bought from a car dealer there was some warranty, and they actually called the dealer on my behalf to sort it out and rang me several times with how it was progressing. A lot of the cost was recovered and the repair carried out in two days flat even though they were very busy at the time. It took away a lot of the stress. I can echo some of the other reviews on here that A1 is a real find. You feel completely confident your car is in the best hands possible and that you will in no way be taken advantage of. The other staff, the owner and the mechanics themselves are all the same, a real team of helpful, friendly and knowledgeable guys.

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“A1 German Car Specialists & I mean A1 !”

★★★★★

written by Steve-Russell on 05/01/2019

What a gem ! To the person I dealt with & all the team, a very big thankyou for your friendly & polite customer service, professional motoring guidance and top notch technical work. What a treasure find A1 BN Specialist has been ! These guys have carried out a whole range of services on my Merc S-Class, including: MOT's, Brake Pads & Discs replacement, Electronic Fault Diagnosis, Visual Healthchecks, Oil & Filter change and most recently, a Brake Fluid replacement. These guys set to work, get the job done and give me peace of mind at an affordable price. You will not be disappointed - a professional outfit without the unnecessary thrills (and costs) of a main dealer !

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“Cls 63 amg eml”

★★☆☆☆

written by Ashbyuz445 on 03/02/2018

Well my experience wasnt a good one probably because my car its not a bmw but on the other hand they shoudnt take responsibility for a car they're not specialized at. They charged me for diagnostics 3 hours x £65 an hour replaced a camshaft actuator for no reason and the problem was still there and they said well thats as far as they can go so i paid 440 for nothing. So i found a proper mercedes specialist in mk autoclass mk and they found the camshaft was twisted and replaced it and the car was finally repaired. So mercedes owners avoid this garage for serous faults

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“Best Specialist in Herts! ”

★★★★★

written by tommchowat on 10/01/2018

A1BN has been my second home for about four years, ever since I've owned performance cars. I had an E46 BMW M3 which I took to the person I dealt with and the team for maintenance and servicing. A year into ownership the worst happened and the head gasket went. The person I dealt with and the other man were very sympathetic and did an incredibly thorough job in diagnosing the issue and what needed to be done. They are very open, honest and transparent with their information and constantly keep you up to date with phone calls and photos. Another man did a fantastic job with the head gasket and the car never felt stronger. More recently I bought a B7 Audi RS4 and brought it to A1BN for a health check. They found some important issues which Audi themselves failed to spot in their pre-purchase inspection. Courtesy cars are readily available and there is a comfortable seating area with tea and coffee, and if the person I dealt with is feeling generous he may even share his biscuits. I take very good care of my cars and am very particular - I also live about 45 minutes away, but won't take my car anywhere else. Their labour charges are very competitive given the depth of knowledge and quality of work undertaken. A1BN are a credit to the specialist garage industry.

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“Extremely knowledgable, friendly and expert garage”

★★★★★

written by KatieAverall on 05/11/2017

I'm really happy with the service I received from the person I dealt with and the team at A1BN garage, Stevenage. I took my MINI CooperS convertible, 55 plate in after the car kept going into limp mode whilst driving. It was in safe hands!  The person I dealt with and his team worked hard to diagnose the fault, were transparent and upfront about the costs involved, loaned me a courtesy car when I needed it and taught me more about under the bonnet of my car than I'd ever known before. I'm delighted to have found such a trustworthy team of experts and will be using them for all my MINI needs from now on. My car is driving beautifully now.

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“I'd drive a 100 miles !!”

★★★★★

written by Shab99 on 03/10/2017

Before deciding to buy my used 335i M Sport Touring (57 plate), there were some things I needed to know: Reliability and common faults? How about any high mileage issues? Manual or Auto gearbox? Essential specs or extras? Recommended upgrades? (don’t get me started!) Service costs and who to use? Throughout my research on several forums, one name and garage kept cropping up, although it was 50 odd miles from me...Steve at A1BN From reading his posts... and posts about him! I decided that once I’d purchased my 335i, I was going to pay him a visit and get the cars potential weak points checked out. (Especially as the car I bought had 114K miles!) I had noticed the car had a very slight judder whilst idling and decided to get the intake valves cleaned, so I booked it in with A1BN to get this done. The garage was easy enough to find in Stevenage and just over an hour’s journey for me.The set up itself looked very professional, organised and inspiringly clean! The person I dealt with is a very pleasant chap and clearly very knowledgeable about his cars (he even had a 335i himself for a number of years) and the car park was full of various BMW’s and some Mercedes. Whilst getting the car intake valves cleaned (walnut blasting), a couple of oil leaks were detected and the source of that judder, a couple of dodgy injectors (all hardly surprising at that mileage). Now, what really impressed me was that rather than a BMW main dealership hard sell, advising you to replace everything at £175/hour plus vat plus parts!! (which I’ve had in the past), what I got instead was a very good independent, taking their time to explain the faults, their impact, the options available and what was needed to be done and ideally by when. Based on the information received, I decided to get some of the work done immediately, some on the next visit and then see how things progressed. I really got a feel that the person I dealt with was prepared to work with me rather than just try and bill me for a ridiculous sum and shove me out of the door. The knowledge that the person I dealt with and his team have, their complete professionalism , their amazing customer service and finally their labour rates which are less than half of what most BMW or Mercedes dealers charge...these are the reasons, I will be going back each and every time, even if it is a 100 mile round trip!!

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“Extremely knowledgeable about BMWs! ”

★★★★★

written by on 25/06/2017

I stumbled on A1BN having searched out a reputable independent BMW specialist in my vicinity. Customer reviews of A1BN seemed to be excellent, almost without exception. Having just bought a BMW 530i M Sport Touring with one or two error codes showing, I needed a second opinion as I wasn't convinced that my local BMW franchise dealer fully knew what they were doing. A1BN clearly know BMWs inside out and suspected the cause of the problem on my car before they had seen it. They provided photographic evidence of the source of the problem (which was as they had correctly predicted) so I could see for myself. The bill was eye-watering, but essentially because of the costs of BMW parts - their labour charges were very reasonable for the time they spent. I'm really looking forward to enjoying my new BMW as it should be enjoyed and will be coming back to A1BN in the future for my 530i, probably my 116d and possibly even my 1972 2002!

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“Excellent service”

★★★★★

written by PSkers on 06/06/2017

Fabulous service for our Mercedes estate. The person I dealt with and the team were genuinely interested in the issues our car had been experiencing, and doing the work to understand the problems and get them fixed. I had recently spent an enormous amount at a main dealer, and they didn't even fix the problems, or discuss the car. The experience at A1 was absolutely night and day. Would highly recommend to anyone.

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“Best garage I've been to by far”

★★★★★

written by AlonsoConnolly444 on 05/03/2017

This is honestly the best garage i've been to by far, have been using them for a few years now and it's the only place i take my cars, all of the staff members are very friendly, helpful, honest and knowledgable, if they take less time to do a job they actually tell you and charge you accordingly which many other garages don't do. They also take very good care of your car and are extremely professional. Even looking inside the workshop everything looks neat and tidy which is always a good sign.

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“In my hour of need...”

★★★★★

written by Blackskull1106 on 25/02/2017

When up against it both for time and a solution to my suspension issues, these guys went the extra mile Not just to sort the problem but to source a part that was as rare as hens teeth in the availability department. As a private hire driver.. time really is money. Top job well done in good time Highly recommended. 

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“Once again service with integrity ”

★★★★★

written by PaulGosbee on 16/12/2016

My daughter's Polo needed an MOT and investigation of an ABS warning light. the person I dealt with and the team fitted her car in a very short notice. He gave a fair quotation for the work but once again, the integrity of the firm shone through. the person I dealt with rang to say that the job took less time than they thought so the price was reduced proportionally. How many companies would have done that??? Most would have kept the quote the same and pocket the extra Keerching! If you are looking for a vehicle repair and service company that are honest, reliable and operate with integrity then look no further!

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“Successful fault finding on E92”

★★★★★

written by sjar76 on 19/10/2016

I am happy to say that I now consider A1 to be the only place I would take my 335i, having spent a lot of time and money with main dealers and other specialists. They do what is necessary rather than overblown repairs. They carry out proper investigations and tailor a repair package to suit. They give you an indication of costs and keep you updated throughout the process. They also photographed my work where relevant, and kept images of the discarded parts. The whole process was informative and transparent, and they also offered good advice beforehand. Finding a garage that you genuinely trust can be difficult - but I would wholeheartedly recommend A1 for their conscientious and cordial approach and for their flexibility, speed and communication. Their service far exceeds that I have received from two main dealers and one supposedly renowned specialist.

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“Trusted repairers, kept well informed of all work required”

★★★★★

written by 1983Hodges on 20/05/2016

I have a BMW 320D M Sport, My front suspension collapsed after driving over potholes. I had my car towed in by a local recovery company, Autoshift of Stevenage who were also professional and very reasonably priced. My car was taken into the workshop earlier than expected and A1bn began inspection of the damage to my car. Throughout the day, I was kept informed by what work was required and I was also given a price. Unfortunately there was further damage found while stripping the suspension down and this required further parts / expense, however, I was again kept informed and A1bn were very helpful throughout. I was given a full report of the damage to my car and also supplied with photographs of the further damage found. All replaced parts were left with me as I requested this. An invoice of a full breakdown of the repairs was supplied, he was very helpful and my thanks to him, also the guys in the workshop were very helpful even to the point of ensuring my old parts were bagged and covered so to protect my car interior as I wished to take the old parts home. Again, I cant thank A1bn enough, very professional in my opinion and experience. If you need a quality repair and I am sure, a service then these guys at A1bn will do a fantastic and trusted job with your car. I will most certainly be going again for any service or repair required.

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“Trusted repairers, kept well informed of all work required”

★★★★★

written by Sonicqd on 18/05/2016

I have a BMW 320D M Sport, My front suspension collapsed after driving over potholes. I had my car towed in by a local recovery company, Autoshift of Stevenage who were also professional and very reasonably priced. My car was taken into the workshop earlier than expected and A1bn began inspection of the damage to my car. Throughout the day, I was kept informed by what work was required and I was also given a price. Unfortunately there was further damage found while stripping the suspension down and this required further parts / expense, however, I was again kept informed and A1bn were very helpful throughout. I was given a full report of the damage to my car and also supplied with photographs of the further damage found. All replaced parts were left with me as I requested this. An invoice of a full breakdown of the repairs was supplied, he was very helpful and my thanks to him, also the guys in the workshop were very helpful even to the point of ensuring my old parts were bagged and covered so to protect my car interior as I wished to take the old parts home. Again, I cant thank A1bn enough, very professional in my opinion and experience. If you need a quality repair and I am sure, a service then these guys at A1bn will do a fantastic and trusted job with your car. I will most certainly be going again for any service or repair required.

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“Quality, Value, Care”

★★★★★

written by shanegr on 29/04/2016

Used A1BN for the first time for my Z3M Coupe. I will certainly be returning even though it's a 90 minute journey for me. Best service I've experienced since I bought the car 5 years ago. Great to meet people who are as passionate as they are professional. Genuinely satisfied.

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“Carlsberg don't do BMW car specialists but if they did....”

★★★★★

written by absolutelysuperb on 10/02/2016

.. they'd probably be the best BMW specialists in the world! Simply outstanding! Couldn't fault the service I received at all! And trust me, I'm hard to please when it comes to trusting car dealerships with your pride and joy. Had various engine maintenance work carried out on my 2007 335i coupe which included walnut blasting,coil pack replacement and various engine updates. Work was completed in good time to a very high standard whilst I was being kept updated continually via email at all times. ALL staff are a credit! Was greeted with a warm and welcoming smile, offered a hot drink too (nice little touch) the person I dealt with is a gent, nothing is too much trouble for him either. I'm glad I chose the 200 mile round trip to use these guys from numerous recommendations stating how good this specialist is.  

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Asked by gangulia on 8th May 2017 Report this content
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