Compare The Market www.comparethemarket.com

Compare The Market www.comparethemarket.com
★★★☆☆
3.4
61.0% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

Summary

Comparethemarket.com is an insurance comparison website, with a particular focus on car insurance (although the offer a wide range of insurance comparison services). If you got your last car insurance quote through www.comparethemarket.com, tell us about it!


? Ask our helpful community of experts about this product or company
Compare The Market www.comparethemarket.com - Ask a question now

Media Gallery for Compare The Market www.comparethemarket.com

Refine your search

  • Average Rating Over Time
  • Within the last month ***** (From 0 reviews)
  • Within the last 6 months *** (From 0 reviews)
  • Within the last 12 months * (From 0 reviews)

Latest Reviews

“Easy to use & I saved money”

★★★★★

written by JessCurrie on 06/01/2023

I would recommend this car insurance comparison site to everyone. The site is very easy to access and navigate. Basically, all the work is done for you, as you only need to fill out your details and choose which options are best for you. Before I was using mycompare.co.uk but this year I tried compare the market when my renewal was due and was just as happy with the results. I managed to save a similar amount of my car insurance. Fantastic, should of done this ages ago and saved myself a packet

Was this review helpful? 0 0

“THANKS..Now I am CONFUSED!!”

★★★☆☆

written by Bone69 on 01/09/2020

Always thought was a good site..plenty of choice and good cheap quotes, however..got email to say my insurance was due, so (as you would) got all new quotes and took out a new policy with different company, only to find i still had 3 months remaining on my existing inurance..WTF!! AS I SAID "NOW TOTALLY CONFUSED AND VERY MIFFED THANK YOU

Was this review helpful? 0 0

“Went to compare they came up with 5 quotes first up...”

★☆☆☆☆

written by ferkemall on 22/01/2020

Went to compare they came up with 5 quotes first up was the cheapest it was with 1st Central ins , i entered like many others into a world of in my an ADMIN CHARGE OF £53 for canvelling after one & half days alarm bells started ringing when they asked me to send them a double sided copy of my drivers licence & then for me to apply to DVLA for my personal security code and to give it to them so at thwy point i cancelled there was a lot more backed up by some research i did about others who fell foul of the is company i dont expect to get my money back even though im a disabled pensioner and cant afford it . The point is i got this quote from compare the market when i complained to them about the sharp practice & the fees at first they just waived it on then i persisted i then get an email saying that that they are going to investigate the complaint the problem is i pointed out that insurance companies should be checked for bad practice they replied that they do the required checks ,i pointed out there are a lot of complaints against 1st Central from social media and you tube and yet they are still recomending and using this company despite whats happening in the real world . Companies like go compare work on the referall fees they get from the insurance companies ie the insurance companies pay go compare for their business the more business compare gets them the more money the compare site gets , so if go compare is going to do its own investigation its hardly likely to find anything wrong the fact that if they just checked the review sites and social media site the proof is there to see there are dozens of complaints of shoddy service rip off ADMIN FEES CANCELLATION FEES cost being escalated by this company like raised premiums calling in the bailiffs ect . yet in the face of all of this this company passed all of their checks to do business with the public ,i disagree that this company is fit to trade with the public there were dozens of companies like this in the 60/70s using sharp practice on the public to drive up their profits and it has to stop . Im a disabled pensioner and needed my car to go to appointments i can ill afford to loose the £224 i paid them then i had to go back to my old insurer and pay even more . looking at what has happened to other people who insured with this conpany i cant see me getting my money back but if it can stop insurace companies from being used by compare the market companies it will be £224 well spent, i personally wont be using compare the market companies again !

Was this review helpful? 0 0

“Where is my toy - Why have I got to wait 90 days?”

★★☆☆☆

written by Zion210 on 01/02/2018

So I took out insurance this week - went to track my meerkat toy only to find that "Validation of your purchase/switch can take up to 90 days from the start date of your policy. We will also keep in touch by email on the progress of your reward claim." Ridiculous - why would it take 90 days - everything is on computers that talk to each other. I got my 2 for 1 cinema tickets immediately so why am I not getting my toy straight away? Disgraceful, this will be well past the date by which a customer can back out of the insurance deal - I wouldn't have got the insurance through them if it wasn't for the toy. I'd better get the toy otherwise I will be back to leave a much worse review. Why are they advertising the toy on TV if they can't supply it? Sounds like really shady business practices. And if they knew there was a high level of claims then they should have warned customers BEFORE buying.

Was this review helpful? 1 0

“customer service poor service.”

★★☆☆☆

written by on 01/02/2018

Have always had good service,but after 3 emails,standard reply but no contact to sort out the problem. The first email was sent 6/1/18,still waiting reply,have given up,will now use another wed site.

Was this review helpful? 0 0

“Outstanding”

★★★★★

written by Dudleynz248 on 08/12/2017

I've been buying insurance through them for many years now. The quotes are either the lowest or within a few ££ of being the lowest. Rewards are great and their customer service is outstanding - I emailed them with a minor issue and they resolved it within 12 hours. I highly recommend Compare The Market and truly believe there is no reason to go elsewhere to look for insurance.

Was this review helpful? 0 0

“DO NOT TRUST THESE COMPANIES.”

★☆☆☆☆

written by on 21/10/2017

Way back in July of this year I looked at switching my energy tariff. Was going to be TOTO ENERGY. However, TOTO contacted me to say that the tariff details were incorrect on this site, and that they have limited control over how their tariffs are advertised. So all in e-mails, I decided not to switch to them and they were duly notified that I would not be going ahead with them. They replied that they understood my disappointment and would cancel the switch immediately. This was on the 13th July 2017. Also well within the 14 days cool of period, in fact was done within 7 days. However, a couple of months later, I was very surprised to see that TOTO ENERGY are taking money from my account. Bank account details that they never got from me, but from this Compare The Market. com. To date, TOTO energy, has never contacted me with any type of bill, TOTO has just started to help themselves to money from my account without any permission from me. Beware, you can not trust these companies. !!!!!

Was this review helpful? 0 1

“NOT DELIVERING REWARDS,”

★☆☆☆☆

written by AaronPorter on 30/07/2017

promises a reward and then dose in deliver on date quoted and then saying no not available months later I THINK THIS IS KNOWN AS BATE AND SWITCH!!!! untrustworthy?????? company read other reviews

Was this review helpful? 1 1

“Fraudulent regular practices”

★☆☆☆☆

written by Haleyl104 on 10/03/2017

They treat customers as fools. They are accomplice with some insurers like Hastings direct and they try to get as much money they can by blackmail the customer. Don't use them.

Was this review helpful? 1 0

“Spammers”

★☆☆☆☆

written by _mike on 28/02/2017

Despite having no marketing preferences set... I am still being spammed. Do not use... (unless you love spam)

Was this review helpful? 1 0

“No contact despite payment details ”

★☆☆☆☆

written by Helenatg on 17/02/2017

Tried to arrange car insurance. Entered details, and was asked to call insurance provider. Could not get through on phone, there was a request call back on CTM but asking for this twice in 2 days didn't result in any callback. They have my payment details and I have no car insurance

Was this review helpful? 0 0

“waste of time”

★☆☆☆☆

written by Amariu133 on 17/11/2016

Got a quote for car insurance from this and another site. There was a difference of just over £20 for the same insurance company so pursued the cheaper. Was told to quote a long reference number when contacting the insurance company who told me to ignore it as they weren't interested in their quote and went ahead to give me their own quote. Guessing the compare site didn't receive their commission. Within days started receiving loads of spam. Recommend you just go straight to a reputable insurance company.

Was this review helpful? 0 0

“All I got was spam!”

★☆☆☆☆

written by Marap169 on 10/10/2016

Beware of using this website. I just did a quick life insurance quote one evening and by the following morning my mobile phone was ringing every couple of hours with cold calls from insurance companies trying to get my business. I had to install an app to block them in the end it became such a nuisance. I will never be using this site again as they obviously pass your details straight on to third party companies. Disgraceful.

Was this review helpful? 0 0

“Rewards”

★☆☆☆☆

written by Armstrong272 on 15/09/2016

I've bought home and car insurance in June via Compare The Market and claimed a toy and cinema tickets as a reward. Months down the road they are now telling me that 'there is a problem' and I won't be getting either rewar, rope the customer in then dump them when the initial purchase is complete. No wonder they can afford to spend so much on TV adverts. Trading Standards should be on their case. After sales service is non existent, I've sent 4 emails to them over the last few weeks without reply. Probably spending what they should on customer service on TV advertising pulling more suckered in.

Was this review helpful? 0 0

“Calling all day with first then all private num”

★☆☆☆☆

written by nelsonwong on 02/09/2016

Calling all day with first  then all private number nuisance through a whole month. Pure nuisance, reporting to the police. They called and then hung up on me after asking which company they are from, half a month later they keep leaving silent tone in my Telstra mobile mail box as Private number and won't stop calling. These cold callers need a shut down. Terrible company. Stay away for your sanity.

Was this review helpful? 0 0

“I should have learnt the first time....”

★☆☆☆☆

written by on 19/08/2016

Last year I purchased house insurance through the CTM.com website and followed all the instructions to get the meerkat toy for my daughter. Lots of emails arrived saying it was on its way and then after 8 weeks I received an email saying my claim was declined. I tried to find out why but CTM would not enter into any conversation about it. Fast forward 12 months and I decided to give them a second chance when buying insurance for a new van. Again I followed the instructions and again I received emails telling me the meerkat toy was on its way, everything was looking good and then suddenly the dreaded email landed - claim declined. Now I can just about accept that a company might make a mistake once, but twice is too much of a coincidence for my liking. Based on my experience, I would recommend that you save yourself the hassle (and the barrage of spam) and use a reputable insurance broker. It is very obvious that I am not alone in having a claim declined, don't put yourself in the position of being the next person to write a review about CTM.com declining your claim.

Was this review helpful? 0 0

“complete rubbish promise of things never received”

★☆☆☆☆

written by michael00711 on 15/08/2016

i brought car insure with understanding of toy and cinema tickets gave them all the information required received nothing

Was this review helpful? 0 0

“Prices are pulled out of a hat”

★☆☆☆☆

written by ReeceAlvarez on 24/04/2016

After endless quotes because the insurance kept changing prices and quotes would dissappear and the never come back simply by adjusting the excess it refreshed which is fine but when it was returned to the original excess process were still hire than originally and conveniently when you go to the email quote and click it to proceed with the original low price if will only take the latest TOP quote all other quotes at non existent all in all prices where just made up and a night mare the whole point of these engines is to find the cheapest quote yet it fluctuates with the change of the wind .

Was this review helpful? 0 0

“Mark Richards insurance rip you off ”

★★☆☆☆

written by Poppadono on 31/03/2016

Do not use Mark Richards Insurance. They may be the cheapest but if you make a single mistake on the online application you don't get a full refund if they subsequently revoke the policy (even if you take out a new corrected policy with them) In my case we lost over £100 in admin and fees.

Was this review helpful? 0 0

“Where's my toy and movies. ”

★☆☆☆☆

written by Dsingh100 on 11/03/2016

Bought car insurance through their site who quoted me kwifit insurance it was about 30 pound more expensive but I bought it cause of movies and toy. Always used them every year for past three years. Anyway tracked it on their site and they're saying I've not bought my car insurance through them. What a joke.  Their must be another compare the market.com. What a joke making money of people and not supplying them with goods. This must be a trading law breach. Come on trading standards all these people can't be lying.

Was this review helpful? 0 0

Our helpful community of likeminded people will be happy to answer any questions that you have.

Before posting your question please check to see that it has not already been asked.

Thanks for asking a question.

Once we've checked over your question we will put it live on the site and our strong community of experts will hopefully give you some great answers that you find useful.

We will email you when the question is on the site

Asked by disappointed791 on 29th May 2017 Report this content
I have not received my Oleg frozen toy and there has been no explanation very disappointing

Thanks for answering this question.

Once we've checked over your answer we will put it live on the site so others can gain from your experience. We rely on members like you to sustain our vibrant community so thanks again, we couldn't do it without you.

We will email your when your answer is on the site

Asked by Dee2461 on 19th June 2016 Report this content
I bought car insurance through compare the market.com and quoted the reference no but keep getting reminders that my quote time is running out. Have sent 2 emails to them but still no confirmation. Has this happened to anyone else?

Thanks for answering this question.

Once we've checked over your answer we will put it live on the site so others can gain from your experience. We rely on members like you to sustain our vibrant community so thanks again, we couldn't do it without you.

We will email your when your answer is on the site

Asked by Ghosthunter323 on 8th September 2014 Report this content
I have recently gone with another company for my gas and electric so I could get a baby Oleg. My husband changed his car insurance provider through them but he did it after me and his toy has come first. Why is this?

Thanks for answering this question.

Once we've checked over your answer we will put it live on the site so others can gain from your experience. We rely on members like you to sustain our vibrant community so thanks again, we couldn't do it without you.

We will email your when your answer is on the site

overview