Tredz Reviews - www.tredz.co.uk

★★★★☆
4.4 / 5
89% of users recommend this
  • Customer Service

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  • Value For Money

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Tredz www.tredz.co.uk
Tredz www.tredz.co.uk

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★★★★☆

“Professional efficient exchange”

Written on: 11/11/2013

I ordered a cycle top via their web site (Endura Hummvee Long Sleeve Jersey). It's colour varied slightly compared to the photo. It looked slightly too feminine for me. So I returned it and requested a colour change (from Burgundy to Black) the next day. They emailed me at every stage; payment & order receipt (27 Oct 2013), order dispatch, return receipt and processing (4th Nov) and new order dispatch (6th Nov). I received the 2nd cycle top on the 7th Nov. So allow about 2 weeks from placing… Read Full Review

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★★★★★

“Great service, great product”

Written on: 11/11/2013 by Reedos (1 review written)

Good website, fast delivery, dealt promptly with a request to exchange an item for a different size. Perfect… Read Full Review

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★★☆☆☆

“So close...”

Written on: 11/11/2013 by domxtc (1 review written)

I was so ready to be highly impressed by Tredz. They offer a fantastic range of products and reasonable prices! However, their shipping times and communication times are absolutely unacceptable. The fact delivering is free is completely irrelevant, id happily pay a standard fee of 5-8 quid for normal 2-3 maximum shipping times. I know you have a next day option for a tenner, but not everyone can spend a bunch of cash on your stuff then an extra bloomin' tenner for the next day deliver. Ive… Read Full Review

Tredz_Bikes's Response to domxtc's Review

Written on: 11/11/2013

Hi,

Thank you for your review and comments.

We are sorry that you have not yet received all the products you ordered from us.

Although without more specific information, we are unable to comment on you case, we acknowledge that occasionally our shipping options do not accommodate everybody sufficiently. Please be assured that we are working towards improving this service in the future.

If you would like to discuss anything further, please call or email us, where one of our customer service team will be happy to assist you.

We hope this experience will not stop you from using Tredz Bikes again in the future. Again, please accept our apologies for the inconvenience caused.

Best Regards,

Tredz Bikes

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★★★★☆

“Claud Butler Cambridge bike”

Written on: 10/11/2013 by Mbrading (1 review written)

I bought this as a birthday present for my wife. She loves it. One niggle I noticed when we out together today was that the chain rattles against the top of the chain guard when she is pedalling on bottom gear. Probably only needs to be a little bit higher. This is the only problem so far and everything else looks fine. trends service has also been good thus far… Read Full Review

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★★★★★

“Fast and efficient”

Written on: 10/11/2013 by GreyCellUK (1 review written)

Tredz had what I wanted and at a better price than I could find elsewhere (although I would be happier to pay less of course), I got a free Rear Light and to cap it all the delivery was faster than they promised - what more do you want?… Read Full Review

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★★★★★

“shop with confidence”

Written on: 10/11/2013

Pleasant shopping experience. Order arrived quickly, regular e-mails with updates.The items ordered were well packaged and survived the transit intact… Read Full Review

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★★★★☆

“it is very water proof but very hot as the is no vents...”

Written on: 10/11/2013

it is very water proof but very hot as the is no vents under arms but apart from that its very good… Read Full Review

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★★★★★

“Perfect”

Written on: 10/11/2013

Great item, delivered quickly. No problems whatsoever… Read Full Review

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★★★★★

“Perfect Service”

Written on: 10/11/2013

I have bought a few things from Tredz recently, without any issues at all. Easy, straightforward and quick… Read Full Review

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★★★★★

“the best online cycle shop out there!!”

Written on: 09/11/2013

the service provided and the speed of delivery was second to none, i will only buy anything to do with cycling from tredz and am already thinking of my next bike, thanks for a great service and my cannondale rides beautifully,speed of delivery and quality goods... 5 stars Mick Mullings… Read Full Review

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★★★★★

“Recent order”

Written on: 09/11/2013

excellent service cycle trainer arrived quickly no extra postage required, as I live in Isle of Man this is very often much more. Will be happy to order from tredz again… Read Full Review

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★★★☆☆

“poor costumer service”

Written on: 09/11/2013

poor costumer service and its not good if you received used items(sold as a new from their website.Send it back for them and still problems.If you buy any items from them make sure you will check them twice… Read Full Review

Tredz_Bikes's Comment

Written on: 11/11/2013

Hi,

Thank you for your review and comments.Although without specific information, we are unable to comment on your order, we are very sorry that you are dissatisfied with the service and products you have received.

If you would like to discuss your order in more detail, please call or email us, where one of our customer service team will be happy to help you.

Best Regards,

Tredz Bikes

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★★★★★

“All good”

Written on: 09/11/2013

What I wanted was in stock and it all got delivered quickly… Read Full Review

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★★★★★

“Prompt service”

Written on: 08/11/2013 by gemgillen (1 review written)

Arrived quickly with no problems. It was a gift which my friend is happy with but has not tried out yet… Read Full Review

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★★★★★

“Top Banana”

Written on: 08/11/2013 by Schofield_Chris (1 review written)

I found Tredz very helpful and efficient, I had a fault with a bike stand and they sent me a replacement part free of charge. They were in contact with me by email most days to solve the matter. All goods delivered well wropped and presentable… Read Full Review

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★★★★★

“Very nice contact”

Written on: 08/11/2013 by Manolis74 (1 review written)

Excellent shop,i use it very often even though i live in Greece.Nice communication,very gentle and helpful employees.When i wanted to change an item you helped me alot. Thank you… Read Full Review

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★★★★☆

“Shimano road cycling shoes”

Written on: 08/11/2013

I was looking for Shimano cycling shoes and at the Tredz I got the best web prices at that moment. Found it and bought it at very good price. The shoes are very comfortable and worth the price x quality. I recommend it!!! It has been delivered before the estimated date, what was very good… Read Full Review

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★★★★☆

“Inner Tubes”

Written on: 08/11/2013

Received items that were 1st class product, although postage of items was NOT the quickest....especially when they onlt had to travel a couple miles up the road… Read Full Review

Tredz_Bikes's Comment

Written on: 08/11/2013

Hi,

Thank you for your review and comments. Although we are unable to answer your query in depth without specific details, we are very sorry that you were disappointed by the delivery time of your inner tubes.

If you would like to discuss things further, please call or email where one of our customer services team will be happy to help you.

Best Regards,

Tredz

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★★★★★

“Great advice”

Written on: 08/11/2013

I wanted advice on buying my first decent bike. The guys at Tredz gave me exactly what I wanted; sound advice and guidance based on their own experience. I was given a clear review of each bike in the running, and then a recommendation based on what I had told them I'd wanted. When I asked for geeky detail, they gave it but kept it appropriate for my level of knowledge-exactly what I want when I shop… Read Full Review

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★★★☆☆

“Forgot about me!”

Written on: 07/11/2013 by steam41 (1 review written)

Ordered a small item from Tredz due to the excellent price. Money came out immediately but a week later I had heard nothing more. Emailed Tredz and they replied that they had literally forgotten to fulfil my order and the item had since sold out but more would be coming in. So waited about another week and the order turned up! Question is - would they have noticed that I had been forgotten about if I hadn't emailed them?… Read Full Review

Tredz_Bikes's Response to steam41's Review

Written on: 08/11/2013

Hi,

Thank you for your review and comments. We are very sorry for the problems you experienced with your order.

Please be assured that the IT department are currently investigating how this could of occurred, with a view to preventing this issue in the future.

If you would like to discuss anything further, please call or email us where one of our customer services team will be happy to help you.

Again, please accept our apologies for the inconvenience caused.

Best Regards,

Tredz

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