EMS Internet - www.ems-internet.co.uk Reviews

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★★★★☆
3.9 / 5
75% of users recommend this
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EMS Internet - www.ems-internet.co.uk

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★★★★★

“very professional”

Written on: 07/01/2013 by lindacoulson (1 review written)

Have been using EMS for a number of years, always found them very professional, but also very friendly.Very easy to talk to the staff, who always know and understand my queries. Have had a couple of hic-ups over the years, but these were retified straight away, with the minumum of return phone calls. Would recommend EMS for any small business… Read Full Review

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★★★★☆

“Second Time Round”

Written on: 03/01/2013 by stourimagestudios (1 review written)

To be fair we had a bumpy start with EMS and after a while raised a complaint about the design of our site, sticking to time scales and the quality of some of the work done for us, we were not very happy at all. My complaint was dealt with by Sara Davies, Andy Roberts and Dave Roberts and they have between them been brilliant - the site now looks like we want it and we are very pleased with the work done for us. The team we have been working with have been quick to respond, flexible and… Read Full Review

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★★★★☆

“Attentive & Professional”

Written on: 13/12/2012

I found the EMS design & customer service team a joy to work with, they listened, understood and effeciently rectified any amendments requested and I had a few along the way! Angela has been a star! My only negative is that the technical support helpline number is expensive at £1.00 per minute at all times. … Read Full Review

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★★★★★

“ATG UV Remote Data Logging Facility”

Written on: 07/12/2012 by richardjoshi (1 review written)

I am writing this to thank EMS internet for building an excellent tool for our business. ATG UV manufacture water treatment equipment and needed a way to remotely log data live from our equipment. Out new control system is internet ready and so working with our software developer EMS Internet designed and delivered a world class website application to allow remote data logging. The service was excellent and end product fantastic. I can not recommend this company strongly enough. … Read Full Review

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★★★★★

“EMS are a highly Recommended Website”

Written on: 01/08/2012 by RussellGallery (1 review written)

The Russell Gallery have been using EMS for 9 years now. They are efficient, organised and every update and request has been dealt with immediately. I recommend them highly… Read Full Review

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★★★★★

“Angela Sweeny”

Written on: 20/07/2012 by Jellyman121627 (1 review written)

We are happy with moving to ems, best people to talk to, so so helpful with aftercare, each time we at jellyvision have phoned for advice, ems have been exhalent customer service exhalent I recomend EMS Peter & Peter Jelly vision moulds Love the easy help Value for money THANK YOU EMS PS Angela owes me lunch x… Read Full Review

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★★★☆☆

“We will get there in the end”

Written on: 19/07/2012 by JC_Here (1 review written)

EMS internet ..... well where should i start ??? Would i use them again hmmm NO!!!Would i recommend them again... im not sure! Am i Extremely happy with my product YES !!! Bit of a dilemma really. If it had not been for the fact that certain members of staff treated me like a human being rather than a robot i would have ran a mile. These two individuals are Danielle Clarke who EXPLAINED the product rather than sold me the product. She has a clear understanding of my business needs and knew… Read Full Review

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★☆☆☆☆

“Poor service”

Written on: 16/07/2012 by Gazzor0 (1 review written)

I was extremely disappointed with this company, paid for a 3 page website then told to be on the first page of Google I needed a 10 page site. Paid over £ 1000 which only ever reached page 10, the site was never optimised even though they promised that it would be. They took too long in replying to my calls and quick in suggesting other ways for me to spend money with them. If you just want a website then you will be happy, but if it’s a business which requires optimisation they my advice… Read Full Review

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★★★★★

“A little extra help”

Written on: 04/07/2012 by Leodevon (1 review written)

I have had a website through Ems for over a year. I am really not computer litterate and have found the staff I have delt with fantastic. I originally had a blackberry to which all emails were being sent no problem, and recently upgraded to an I phone three people at Ems helped with all my enquiries, and unlike other centres I was not fobbed off with" we will get someone to call you on this matter" I was contacted back when told and have felt that all aspects of my query have been seen to, to… Read Full Review

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★★★★★

“Timely, reliable and efficient service”

Written on: 03/07/2012

Having used EMS internet for some years I would like to compliment everyone that has helped with our website. On a weekly basis we have customers complimenting us on the design. I have found that I do not need to call them very often but when I do Customer Services have always dealt with me in a timely and professional manner which is very rare given the number of companies out there. All in all quality service and I would not hesitate in recommending EMS internet to anybody that is in the… Read Full Review

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★★★★☆

“mobi site”

Written on: 27/05/2012 by rayfloss (1 review written)

Thank you for converting my website for use on mobile devices. I found the design and technical team very helpful and polite. No rushing you whilst on the phone they gave me the feeling that they really cared about my mobi site. The site works well with my main web site. The control panel gives me the option to update if needed. The site certainly looks clearer on an ipod than the original website. No scrolling sideways in order to read the content… Read Full Review

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★★★★★

“Updating an existing website”

Written on: 24/05/2012 by mjs1 (1 review written)

The original web site was prepared and maintained by Far-Hills, the original EMS company. Since then the site has been maintained by EMS. Following a suggestion by EMS and other friends I decided that my site needed a revamp. This was done by telephone, which for me, a non-computer person, was ideal. Following dicusssions a draft was produced and then further developed and finally it went live. Then later expanded to mobile and now on Facebook (something I know nothing about). Occasionally… Read Full Review

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★★★★☆

“Easy, Friendly, Helpfull”

Written on: 11/05/2012 by pinkdancer (1 review written)

We were introduced to ems, and from the start they were helpful. Once we agreed on a package they were prompt on organising. We found the set up pages to help them design the website easy to use and as new-comers to a business website did not feel totally lost under technology! Everything was well laid out, easy to follow and allowed us to put in lots of information. Our website was designed within weeks and after a few tweaks was up running before Christmas as they had promised. We have the… Read Full Review

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★★★★☆

“ems internet review”

Written on: 09/05/2012 by Damianfit (1 review written)

As someone who is not the best computer user, I found the staff at ems very friendly and knowledgable. They made the whole process of setting up my business website very easy indeed. They keep in contact regulary to see how my business is doing and to see if they can be of further service. I would definately recommend them to help you promote your business. Kind Regards Damian Fowles. www.firstinfitnesssportstherapy.co.uk… Read Full Review

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★★★★☆

“Easy to deal with, and I would use them again”

Written on: 07/05/2012 by andyr34 (1 review written)

I'm happy with our site. From conception, updating, adding pages, modifying - I like the way that EMS have handled our custom. I would not hesitate to use again and would be happy to recommend. From the initial emails, information required online etc it was all very straightforward. When I sent an email - one returned the following day explaining what was going to happen, with updates a couple of days later. Any negatives - I would love there to be immediate updates! however I appreciate I… Read Full Review

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★☆☆☆☆

“Worst service we have ever recieved”

Written on: 29/04/2012 by igarden (1 review written)

We started a project with EMS which started in July 2011 for a website and 2 mobile app's. I can hand on heart say that the entire process has been a complete nightmare once we made our payment. A simple website with pre made plugins took over 8 months to complete and increased in costs by £1000. Our mobile apps have had to be tone down in the first agreed format just to give EMS a chance to actually complete the app's. After 8 months we are still waiting and these app's were only going to… Read Full Review

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Realreviews's Response to igarden's Review

Written on: 11/05/2012

what a spot on review ....

keep your money DO NOT use EMS

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Ladybaloo's reply to Realreviews's Comment

Written on: 28/09/2013

I agree entirely

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Rohini90's reply to Ladybaloo's Comment

Written on: 27/10/2013

I agree too I want my money back which of course they will not give. They have underhand sales techniques and will not take no for an answer wish I had never come across them.......well they cold called me and sounded genuine till I signed up and paid then they just kept ringing me up wanting more and more money

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Guest's Response to igarden's Review

Written on: 30/06/2012

i m worried now just sign up for a site with them
paid via pay pal might get my money back

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★★★★★

“Outstanding service and stunning results ”

Written on: 25/04/2012 by Wessexstar (1 review written)

I run a small Entertainments company in the South West uk and have two other websites EMS put together a new up to date site wessexstar.co.uk. I wanted the site to show our high quality standards and commitment to our clients. I wanted to have that wow factor the instant people opened my web site, websites are allays about reaching 1,000s of people but I wanted mine to reach the ones that look at my site. The Renault: 100% of all my new clients say they were very impressed with the site and… Read Full Review

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★☆☆☆☆

“DONT EVEN THINK ABOUT THEM”

Written on: 16/04/2012

I PURCHASED A GOLD 10 PAGE WEBSITE £1200.00 THEN THEY SEND A 4 PAGE BRONZE WEBSITE TEMPLATE. THEY SORTED IT OUT AFTER EMAILING THEM I GOT NO REPLY SO I HAD TO CALL THEM, THIS SHOULDVE BEEN A SIGN. SO THIS TEMPLATE .................... WHERE DO I START YOU COMPLETE THE FIRST PAGE CLICK TO SAVE IT DOES'NT SAVE.DO A SPELL CHECK THEN A BOX APPEARS NOTHING HAPPENS CLICK THE CANCEL BUTTON NOTHING HAPPENS THEN IT DOES'NT GO AWAY.THE ONLY WAY TO GET RID OF THE BOX IS TO START AGAIN ( 10 PAGE WEBSITE… Read Full Review

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Sarahdelooze's Comment

Written on: 17/04/2012

Dear Customer

Thank you for your review, we do value all feedback from our customers. If you would like to discuss this further, please let me know a time that is suitable for yourself and I will be more than happy to try and resolve this for you. My email address is sarahd@ems-internet.co.uk

Kind Regards

Sarah Delooze
Customer Services Manager

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Realreviews's Comment

Written on: 06/06/2012

Fingers crossed you get it sorted and perhaps get some money back .

I agree with you never use again !!

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★★★★★

“New Ecommerce website”

Written on: 10/04/2012 by jellybeansplaycentre (1 review written)

Great Price, Great Service I bought an ecommerce website package last Dec for my new business teddy kingdom. When the lady came to visit me at my other business www.jellybeansplaycentre.co.uk she was polite friendly and knowledgeable about the product I was buying. She even assisted me in completing the information form on the internet needed for the company to complete my website. I thought the timescales where a little bit long but I was very pleased with the end result. CustomerRead Full Review

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★★★★☆

“Decent service, good positions”

Written on: 06/04/2012

I purchased a 6 page website and search engine service back in Sep, it did take a little longer than expected to get the website up and running however I am now very pleased with the end result. The website looks good and is designed well, I did have a lot of input into the design but its good nonetheless. my search results are ok too, I have had a few enquires since it was put on the internet so I am happy with that. The customer service girls are always happy to help too… Read Full Review

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