EMS Internet - www.ems-internet.co.uk Reviews

★★★★☆
4.2 / 5
214
84% of users recommend this
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EMS Internet - www.ems-internet.co.uk
EMS Internet - www.ems-internet.co.uk

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★★★★★

“Brilliant!Fantastic Customer Service,Very Professional!”

Written on: 29/03/2016 by LONDONTennisExperience (1 review written)

EMS build my website and everything was absolutely perfect,even exceeded my expectations.The communication was brilliant throughout the whole process from the first phone call till the moment that I approved it and the work was finished.I'm looking forward to our work in the future and have no doubt as this was just the first stage of hopefully a long term partnership and if they keep their promises like this they have a bright future. The whole team from The Client Manager through The… Read Full Review

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★★★★★

“Website support”

Written on: 18/03/2016 by stethompson78 (1 review written)

I've had my website for over a year now and I finally decided it was about time I added a bit more content to it. I'm quite confident with computers in general but websites do baffle me a little, especially with all the HTML code and all that stuff, thankfully I was able to arrange a tech support call with EMS and he guided me through all the features of the control panel and helped me to understand what I can do to improve the site. Hopefully over the next few days I can fiddle about with the… Read Full Review

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★★★★★

“Support session ”

Written on: 16/03/2016 by siteowner (1 review written)

I was being initiated into how to use my new EMS website. My tutor was really helpful, relaxed, confidence building. He has a caring manner, and was very clear and patient with me about each step that we went through. He inspired me to use the site, and to discover I could manage the new material on my own. THANKYOU !… Read Full Review

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★★★★★

“Website Build”

Written on: 11/03/2016 by CheshireWatchCompany (1 review written)

I have worked on a dozen projects over the last four years with EMS ranging across three very different retail sectors. Honestly there has been many bumpy moments however over the last tweleve months and two projects they have really got there act together and i would unreservedly recommend EMS to everyone… Read Full Review

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★★★★★

“Great team, Very helpful throughout!”

Written on: 10/03/2016 by lockdownescape (1 review written)

I have had a great experience with EMS internet company building the website for my new business adventure. very professional, helpful and amazing team to work with to get everything I needed for my site. highly recommend to anyone starting out as a new company or existing company. Many thanks from The Lock Down Escape team Managing Director … Read Full Review

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★★★★★

“Exceptionally helpful ”

Written on: 09/03/2016 by Beebe474 (1 review written)

Problem with outgoing email and very frustrating but your technical guy was terrific and kept trying to sort the problem, apologising for the delay. Excellent service… Read Full Review

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★★★★☆

“Initial Graphic Design Review”

Written on: 08/03/2016 by ucSchmitt182 (1 review written)

I have received the initial flat website for review & was very happy with what i've seen so far & with the Graphic Design Manager who rang me today.I was particularly happy with the layout & colours used… Read Full Review

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★★★★☆

“A Personal and Professional Service”

Written on: 04/03/2016 by Valentinoi367 (1 review written)

From my initial contact, I have found EMS to be clear and concise about their services and products. As a newcomer to Web Technology, I have been assisted at each stage of the process My client manager has efficiently and promptly responded to all enquiries whether phone or e mail. At the end of each week he has telephoned to update me on progress. The technical /design staff have accommodated my requests into the web pages . My web page is going live in the next few days. I am delighted… Read Full Review

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★★★★★

“Renewed trust”

Written on: 02/03/2016 by atlantic1 (1 review written)

After a flying start too my relationship with ems I quickly became disillusioned with the service I received.I think mainly due to The communication between myself and ems via my account manager at the time,being practically non existent,resulting in there being no sign of my new website for 15 months.Then after upgrading to a responsive site I waited for a further 8 months for it to go live. I am relieved to say due to my new account manager I have managed to find renewed faith in the company… Read Full Review

Emsinternet's Response to atlantic1's Review

Written on: 03/03/2016

Thank you for your honesty. We are truly sorry that the relationship did not start the way we would all have wanted, but we are delighted that things are much better now.

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★★★★★

“So helpful”

Written on: 02/03/2016 by BeaumontGuestHouse (1 review written)

The tech support walked me through the labyrinth of website management and I am finally understand the way it works! I have tried other companies and none of them have managed to make any sense of it to me. I now have the skills to edit and update my site without any head aches. Brilliant!… Read Full Review

Emsinternet's Response to BeaumontGuestHouse's Review

Written on: 03/03/2016

Thank you so much for your review, our web designers really do take pride in not just designing a great site but ensuring you have the ability to manage it too. These sessions are free of charge and unlimited, so if you need help again please let us know.

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★★★☆☆

“false promises”

Written on: 02/03/2016 by mikedeeeee (2 reviews written)

after several years of being with ems internet and being happy with the service, I find myself this year questioning why the high quality design they usually do has gone downhill.they offered me a new web site called google responsive, after several weeks of waiting for the design it arrived via email link. was gutted a baby could of done a better one.so I am very dissappointed… Read Full Review

Emsinternet's Response to mikedeeeee's Review

Written on: 03/03/2016

Thank you for your review, as you have posted anonymously I have been unable to locate your account, but please allow us to discuss any changes you require.

Whenever a customer feels the design is not quite right we are more than happy to review and make changes. Please do get in touch so that we can help.

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Mikedeeeee's reply to Emsinternet's Comment

Written on: 03/03/2016

approveddecorators.com is my company

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★★★★☆

“Web site control panel”

Written on: 02/03/2016 by Harleyf481 (1 review written)

Great help in the use of my new website control panel… Read Full Review

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★★★★★

“A Good Solid Website”

Written on: 28/02/2016 by 406Clancy (1 review written)

I am pleased with the website constructed by EMS. It portrays my business well and people respond favourably to it. … Read Full Review

Emsinternet's Comment

Written on: 29/02/2016

Thank you for your comments. The designers are really looking to take time to listen and understand to ensure we represent your business well in the website we design.
We are often so reliant on good quality content and images so you have also played a key part in this.

Whilst it takes more time for us to take this approach we would rather do this than rush a design that you are not so thrilled with.

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★★★★☆

“Problem solved Quickly”

Written on: 28/02/2016 by 431Quinn (1 review written)

Called regarding not being able to log on. Problem resolved immediately. Very helpful. The emails sent arrived as promised immediately. Meant I didn't waste any more time sorting through papers!… Read Full Review

Emsinternet's Comment

Written on: 29/02/2016

Thank you for your comments.
We aim to support you in running your business and will always strive to resolve issues or concerns at pace.

Anything else we can help with - just let us know

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★★★☆☆

“Website struggles”

Written on: 27/02/2016 by Madelyne467 (1 review written)

My experience with EMS in having my website redesigned was very frustrating. Problems essentially occurred in two distinct areas. These were 1) Communication: During the course of a few weeks I spoke to several EMS staff, each with apparently different responsibilities. Each of these people were polite and friendly yet there was a real disconnect as to who was really looking after the project. Also it was at times very difficult to get a hold of any one named individual if I had a… Read Full Review

Emsinternet's Comment

Written on: 29/02/2016

Thank you for your comments. I would like to discuss further but as you have chosen to post anonymously I am unable to contact you to do so.

Please call me, option 1 and 1 again and ask for Karryn

We have a clear structure and responsibilities and I am sorry that this hasn't been apparent.
You have a client manager who is supported by customer services, graphic design & webdesign. We are all in one building and the only difficulty in speaking to anyone would be if they are already engaged with another client or on annual leave.
Each team member is trained and willing to support on queries so please don't worry if you someone is away their colleagues are able to help.

In terms of competence I am unclear as to the specifics but where your requests fall within the package you have purchased will will happily change and align to you needs.
We do however on occasion find that a client is asking for bespoke elements in their design that they have not purchased.

If there are requests that haven't been completed I would expect there to have been an explanation given. If our designer has not delivered what has been agreed I really would like to know more so that I can correct this. It is certainly unusual for this to be the case

In terms of client confidentiality this is an area we pride ourselves on and we have not had any incidents reported. As this is quite a wide statement I would like to understand more about what you feel has been breached.

We do indeed have one client manager for each customer and they are available through dedicated email and telephone number, but in order to fulfill quality projects we do not hire "jack of all trades" we have SEO, web design and graphic design experts all of whom work closely with your client manager.

I really would like to discuss you concerns in more detail if you can find the time to call.

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★★★★★

“Bathroom web site”

Written on: 26/02/2016 by Montymill478 (1 review written)

Just thought I would say a few words I rang EMS internet up which I found on the Internet and dealt with the sales team about building a website extremely helpful and then had the web designers build my site couldn't quite believe how fast his team sorted it all out for me very pleased with the outcome having tried numerous different company's in the past hope to stay with the team for a long time thanks… Read Full Review

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★★★★★

“good customer service”

Written on: 24/02/2016 by blackspottedpig (1 review written)

EMS are always happy to help, our account manager was always happy to help with anything and regularly keeping us up dated with the progress of the web site. very happy with the service so far… Read Full Review

Emsinternet's Response to blackspottedpig's Review

Written on: 24/02/2016

Thank you for your feedback, he loves your website (and your food!) he was pleased to be able to help you with the control panel today.

Your account manager and the design team work closely together to ensure you have a great website and the help you need.

Thanks again for the review.

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★★★★★

“very helpfull”

Written on: 24/02/2016 by mhFlores252 (1 review written)

member of staff called me and helped with my web page .Very pleased… Read Full Review

Emsinternet's Comment

Written on: 24/02/2016

Thank you for the review, we pride ourselves on offering the support our customers need, when they need it.

Do let us know if there is anything else we can help you with.

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★★★★★

“Excellent service”

Written on: 23/02/2016 by Adamgriffin (1 review written)

Initially I wasn't interested in a new logo but after speaking to my account manager we decided a full rebrand would give my company that new lease of life. Josh in the graphic design team was appointed to me and sent me through the first set of proofs. I wasn't keen on the initial ideas but he listened to my feedback and came back a couple of days later with a full set of new proofs which fit my exact requirements. I am over the moon with my new logo and really believes it give our company… Read Full Review

Emsinternet's Response to Adamgriffin's Review

Written on: 24/02/2016

Thank you for your review, we sometimes find customers are reluctant to tell us if they don't like the first draft, but it helps us to really deliver what you need when the feedback is open and honest as yours was.

Josh has enjoyed working on your project.

Thank you for working with us to deliver the right result.

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★★★★★

“Setting up email account”

Written on: 23/02/2016

Your technical advisor did an excellent job in sorting an issue when setting up email account on new machine… Read Full Review

Emsinternet's Comment

Written on: 23/02/2016

Thank you for your comments, we aim to not only deliver great websites but to ensure we offer that extra level of support that our customers often need.

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