EMS Internet - www.ems-internet.co.uk Reviews

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★★★★☆
3.9 / 5
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EMS Internet - www.ems-internet.co.uk

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★★★★★

“Great Service”

Written on: 01/11/2013 by OlympusMarquees (1 review written)

I wanted to strip back our over complicated company website and decided to go for a whole new site, along with a mobile site. I am not a web designer or particularly knowledgeable about computers but EMS Internet have been been extremely helpful and patient, despite all my questions! They have delivered exactly what I was looking for and any delays in getting the website published were because I kept changing images. I would like to thank them for his help today and for their help in getting… Read Full Review

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★★★★★

“Great service”

Written on: 30/10/2013

I personally have had a great service from EMS Internet. Yes at first I was unaware of why it costs more to market my website but I am glad I taken the advice as since my site went live in March my business has been going from strength to strength. I do something think that people are very hard to please and I am very surprised to see such mixed reviews however thanks to all the team for all there help and as promised thanks mostly to Mr Tasker in marketing for all his advice through out the… Read Full Review

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★★★★☆

“Got there eventually!”

Written on: 17/10/2013 by MichelleF64 (1 review written)

Despite some initial concerns about the length of time it was taking to produce my website I am now very happy with it. Once I had expressed my concerns I had quite a lot of help and contact with various people at EMS. All my queries are responded to quickly and I am now given the assistance I need to ensure my site has the content that I want. I love the design and although I am a novice with websites I am gaining confidence in updating it with support from the EMS team. Before I purchased the… Read Full Review

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★☆☆☆☆

“Given up”

Written on: 14/10/2013 by TheLoftman (2 reviews written)

I have been working with EMS now for approx 8 months and during that time I have spent approx £2000 I have had to deal with a number of different people I would prefer to have had one contact to deal with at all times. I have had an absolutely terrible service from them and can no longer go on dealing with them. I have now given up expectations and have realised I have been totally ripped off, it would take me hours to write all the details, Please please please avoid this company like the… Read Full Review

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Victoriang's Response to TheLoftman's Review

Written on: 11/11/2013

Further to the comments that you have made with regards to the service you feel you have received from us, I would like to advise that as our formal complaints procedure has not been followed and as you have chosen to close down communication channels with us this has placed EMS Internet in a difficult situation with respect to resolving your concerns. I would like to present you with the opportunity to meet with us face to face within our offices to work towards finding a resolution to the comments that you have made. We do take on board all feedback provided by our customers seriously and we would like to ensure that your comments and concerns are dealt with both fairly and thoroughly but in order to do this we need to be able to communicate with you amicably.

We take comments and reviews of this nature seriously as we are always looking for ways to improve our service by listening to our customers experiences and feedback. As detailed we would like the opportunity to meet with you as you are a local business to our Warrington office. With this in mind we would welcome an email or telephone call from you to arrange this meeting at your convenience where we will be more than happy to discuss your concerns and comments in full.

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Theloftman's reply to Victoriang's Comment

Written on: 11/11/2013

Dear EMS,

I have tried so many times to get you to agree to meet me face to face to sort out problems and I have always been told that, that is not an option. Please let me know when I can arrange this?

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Victoriang's reply to Theloftman's Comment

Written on: 13/11/2013

Thank you for your response, we are more than happy to arrange this for you.
If you can please contact us on the telephone or email with a convenient date and time I will arrange this on your behalf;

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Theloftman's reply to Victoriang's Comment

Written on: 14/11/2013

Hi Victoria, I would prfere to make arrangements thru this web site, as you have only recently contacted me since I made the comments on thios website, and I do not trust you on the phone. Please let me know when and wheere vyour company is available to see me thru this forum.

regards

David

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Victoriang's reply to Theloftman's Comment

Written on: 15/11/2013

If you can please provide me with a convenient date and time I will arrange this on your behalf.

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Theloftman's reply to Victoriang's Comment

Written on: 15/11/2013

Hi Victoria,

I am available the following times.

Wed 20/11/12 between 11.00am and 2.00pm
Thu same
Fri 22/11/13 from 11.00am - 1.00pm
regards
Please send full address of your office

David

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Victoriang's reply to Theloftman's Comment

Written on: 15/11/2013

Thank you for your response, I have arranged your appointment for Wednesday 20th November at 11.00am in our Warrington office.
For directions and the address please use the following link Ems-internet.co.uk contact us page

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Theloftman's reply to Victoriang's Comment

Written on: 20/11/2013

Hello,

I have been emailing and telephoning for two days now regarding this appointment with no reply. So I will have to leave one here again as this is the only point I get a responce from. Due to the amount of time I have wasted with EMS I have now entered into a deal with another internet company they are in the process of building a website with no request for payment untill it is complete. Please4 close down all details you have for me and my company and return all monies paid to date.

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★★★★★

“What I like about EMS”

Written on: 09/10/2013 by MickeyL (1 review written)

EMS have been great to work with and always answer my questions, of which there have been many, quickly and politely in language I can understand which is very important to me. I wouldn't hesitate to recommend them to another business or friend. My Drupal website is easy and fun to maintain and I am adding to it all of the time. Any ideas I have they help to bring to fruition. My thanks go especially to Adam and Victoria who I have spoken to on many occasions… Read Full Review

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★★★★★

“excellent service. ”

Written on: 17/09/2013 by alinahid (1 review written)

Fantastic service, honest,reliable, prompt. I've been a customer for 3 years. Thankyou to the ems team :)… Read Full Review

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Pearcey73's Response to alinahid's Review

Written on: 04/10/2013

Please can you tell me the name of your company? I would like to check that this is an honest review

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★☆☆☆☆

“Bad service, Bad product, give it a miss”

Written on: 06/08/2013

Difficult to get through to, poor design service, web site still looking awful. Company wants to be paid extra for putting together a basic web site which was not explained when I signed up to this company. This is a company that has lost its way. It needs to concentrate on its customer service and the product that it is producing and not high pressure sales. Stay away until it has sorted its self out… Read Full Review

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Angelasweeney's Comment

Written on: 09/08/2013

EMS Internet Review Response

Dear Customer

Thank you for your review, we do value all feedback from our customers.

I have reviewed your concerns in full; in regards to your comment stating that you have found it difficult to get through to ourselves, due to unforeseen circumstances EMS Internet have had a recent technical fault with their BT Telephone lines which started Tuesday 30th July however we were still reachable by email, fax, post, online chat or the request a call back form on our website. All EMS Internet customers have been notified of the fault by email and a notice has been implemented on our website to notify all customers of this issue, this has now been resolved.

With regards to your website design you are able to request as many changes as required within both the initial flat design stage and within the coded proof stage before confirming to go live and should you have a control panel with your package you are also able to edit aspects yourself. If you require any assistance with your control panel we have a team of professional technicians who we can arrange a call back with for you, if you can provide a convenient date or time we will be happy to arrange this on your behalf.

EMS Internet may contact you to promote additional services and these services are sold under no obligation however if you would like us to remove your telephone number from our marketing list please advise as we will be happy to implement this for you.

I would like to apologise on behalf of EMS Internet for the concerns that you have highlighted and if you would like to discuss this further, please let me know a time that is suitable for yourself and I will be more than happy to assist you further regarding this matter.

Kind Regards
Angela Sweeney
Customer Services Supervisor

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★★★★★

“if only all companies worked like this !!!!!”

Written on: 13/05/2013 by moveswleach (1 review written)

From start to finish EMS have been upfront, honest and on the ball, if ever a company " did what is said on the tin " ( forgive the copy right ) then they are it, nothing is too much problem , the understand the internet inside and out, fantastic web-site built for me at speed + low cost , thanks to all the team… Read Full Review

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Ladybaloo's Response to moveswleach's Review

Written on: 28/09/2013

I would hazard a guess that this review is probably the work of EMS themselves.

EMS Internet are probably one of the worst companies I've dealt with. Their only prowess is to extort as much money as they can with no results. I have never even seen my website and yet they are still ringing me telling them I need to pay yet another £295 + Vat for building links into a site I've not seen.

AVOID them at all costs

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Ericklewooz's Response to moveswleach's Review

Written on: 12/06/2014

I have exactly the same feeling: Weird to see that as soon as a bad and original comment come up about EMS another one miraculously arrive to say exactly the contrary. anyway 3.9 out off 5 is NOT a GOOD score.

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Pearcey73's Response to moveswleach's Review

Written on: 04/10/2013

Please, please tell me what company you are from.

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Moveswleach's reply to Pearcey73's Comment

Written on: 05/10/2013

We are SWLeach and sons of kent and all the above statements are true , we are delighted with all EMS work


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★☆☆☆☆

“Very bad sales techniques, underhand and won't listen”

Written on: 03/05/2013 by Handymunro (1 review written)

I feel I was misold to by ems. Told me it was to renew website but what somehow ended up paying for was a control panel i didnt need. Then tried to sell me control panel again and wouldn't take no for an answer. I still didnt want it after a 50% discount. I then ignored my phone when i saw their number. They then call from a mobile number which i answer and the chap asks me again! Then another call from a witheld number and its another person trying to get money off me. Beware of their sales… Read Full Review

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Angelasweeney's Response to Handymunro's Review

Written on: 02/08/2013

EMS Internet Review Response

Dear Customer

Thank you for your review, we do value all feedback from our customers.
I have reviewed your concerns in full, we have found on receipt of your cancellation that our cancellations team attempted to contact you twice first on the 23rd April 2013 and the 30th April 2013. These calls were to confirm receipt of your cancellation and as a reputable company we will also try to establish the reasons for your cancellation however I would like to apologise on behalf of EMS Internet if these calls have caused you any inconvenience and if you would like to discuss this further, please let me know a time that is suitable for yourself and I will be more than happy to assist you further regarding this matter.


Kind Regards
Angela Sweeney
Customer Services Supervisor

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Ericklewooz's Response to Handymunro's Review

Written on: 12/06/2014

I just got out of their rogue sells methods. this is a company to AVOID at all costs.

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★★★☆☆

“long term satisfaction ”

Written on: 24/03/2013

You asked for a review and you will get one. It is a very good product and I'm happy with my package but more assistance and advice on updates would be very welcome, not just an annual renewal call. … Read Full Review

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Pearcey73's Comment

Written on: 04/10/2013

Please can you tell me the name of your company? Looking for an hoest review

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★★★★☆

“Great customer service”

Written on: 15/03/2013 by super777 (1 review written)

As a newbie to the world of online business i have found the staff at EMS very helpful & prompt with any issues that need dealing with as we know the best business relationships are built on customer satisfaction and EMs are dedicated to provide that service for there customers i look forward to working with them for years to come!!! M.Pavlou thegymbar.co.uk… Read Full Review

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★★★★★

“Thank You Guys For All Your Help”

Written on: 06/03/2013 by kittyskinkyparties (1 review written)

Kittys Kinky Parties & Kittys Kinky Closet The over all service from EMS has been great, I have a great relationship with my acconts manager Craig, this is extremly important when creating and building a new business especially when creating a website as there is so much in the way of technical details as well as everything else. The communication has been great and some of the ideas that i have gave for the site EMS have put a good twist to that idea, this has helped create two wonderful and… Read Full Review

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★★★★★

“A very happy customer”

Written on: 28/02/2013

I just wanted to take the time to say a massive thank you to your team at EMS, in particular [name removed] and [name removed]. Both of these individuals have been incredibly helpful and friendly in all of my interactions with them and have gone above and beyond to ensure the highest standards of customer care. Both have taken the time to explain things really simply for me, have called me back when I've been calling from a mobile or when I've left a message, and been swift in their replies to… Read Full Review

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★★★★★

“Very happy with the customer care”

Written on: 21/02/2013 by AlloyWheelCare (1 review written)

I am not a "Techi" in any way and took on EMS with some fear that I could be a "Lamb to the slaughter". Once I progressed past the sales speak I was placed in the hands of people more than willing to listen to my requests and explain in simple terms what they were trying to achieve on my behalf. The website designer really seemed to grasp the nature of my business and the technical back up has been superb. Only time will tell how successful the campaign will be but I have every confidence in my… Read Full Review

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★★★★★

“Offer Excellent Product and Service”

Written on: 21/02/2013 by Jamesdonkeylover (1 review written)

I spoke to EMS a few years ago for their advice regarding a potential website,for my business,mainly to compete with the times and the decline of Yellow Pages. They were more than helpfull made good suggestions,and offered a good service, nothing seemed too much trouble. Eventually my website was constructed in a very proffesional manner, i was invited into the offices,on completion,of my original website to a veiwing on screen at which point changes if any were to be made. Since then i have… Read Full Review

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★★★★★

“extremly helpful and understanding”

Written on: 21/02/2013

ems have been very helpful in setting up my website,as i am not very good with computors they have helped me all the way, step by step they have been so patient with me its unbelievable. i am so delighted with the end product its brilliant.they knew exactly what i wanted and done better.i like everything that you have done.welldone! … Read Full Review

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★★★★☆

“very helpful staff”

Written on: 05/02/2013

good value for your money, if you have any problem using the package you have they are only a phone call away and the staff are very pleasant and helpful… Read Full Review

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★★★★★

“Thank you EMS”

Written on: 17/01/2013 by Craigandres (1 review written)

Thank you EMS, i recently purchased a website package which not only gave me a fantastic website but also a dedicated phone site, the website was created quickly and any changes that needed to be made were made very quickly. I was kept up to speed through the entire process and now have a website i am proud of. I would also recommend the link building campaign especially if you wish to get highly ranked and drive traffic to your website. The EMS team are a joy to deal with and this makes the… Read Full Review

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★★★★★

“A1 all the way”

Written on: 08/01/2013 by pheonix2013 (1 review written)

A1!! FAB Service fab Customer service Web site fab you are all so helpfull … Read Full Review

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Ericklewooz's Response to pheonix2013's Review

Written on: 12/06/2014

witch company are you from? I seriously doubt that this is a genuine review.

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★★★★★

“very professional”

Written on: 07/01/2013 by lindacoulson (1 review written)

Have been using EMS for a number of years, always found them very professional, but also very friendly.Very easy to talk to the staff, who always know and understand my queries. Have had a couple of hic-ups over the years, but these were retified straight away, with the minumum of return phone calls. Would recommend EMS for any small business… Read Full Review

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