EMS Internet - www.ems-internet.co.uk Reviews

★★★★☆
3.9 / 5
104
75% of users recommend this
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EMS Internet - www.ems-internet.co.uk
EMS Internet - www.ems-internet.co.uk

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★☆☆☆☆

“Pay first and wake up later.”

Written on: 21/05/2014 by ErickLewooz (4 reviews written)

Well another company that calls your business. This time I decided to listen. So basically I was sold a domain name to appear on mobile phone advertising. I had to pay upfront for the domain name and be called within 3 working days to give data, prices, pictures ect once the CC details given the terms and conditions were send to me by mail. I read the terms and conditions and decided I was no longer happy with my purchase so I send an e-mail straight away asking for a refund and a cancellation… Read Full Review

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★★★★★

“Review of EMS Internet - Ems-internet.co.uk”

Written on: 20/05/2014 by woodysflooring (1 review written)

ems internet have been doing my website for the last 7 years and have always been easy to contact and always look after my queries and issues that may pop up in and very proffesional and effective way, and my account manager has been brilliant recently in my renewal and sorted me out a fantastic offer to show appreciation of my loyalty to them for 7 years. Thanks alot for the website and customer service is most appreciated… Read Full Review

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★★★★★

“Excellent knowledge and very helpful”

Written on: 19/05/2014 by Emma09 (1 review written)

I started my business with very little experience of marketing, I now turn over 500K per year with majority of my enquiries and contracts won via my EMS website. I have since recommended two of my friends that are both happy and also made up with the leads they receive also. Certainly recommend to anyone!… Read Full Review

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★★★★★

“Beyond Expectations”

Written on: 19/05/2014 by 412Hayden (1 review written)

My review from dealings with EMS internet and company on a whole is that I would like to personally thank them for care, understanding and professionalism in helping me set up my new academy's dual website. The help I receive on every encounter with EMS and especially our account manager is top class. Today I received my flat design for my Dual website and must say that I am over joyed it is brilliant. Beyond expectations and I will most definitely be recommending you and your company to all… Read Full Review

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★★★★☆

“A Very Knowledgable Business to Work With”

Written on: 16/05/2014 by Tonywig (1 review written)

We as a small growing business have found ems very good to work with. They have a vast knowledge of website building & seo. We have found their expertise invaluable in the construction of all of our sites. Being in the I.T. Industry ourselves we want the best & Ems have provided that both in design & marketing of the products we have purchased to date. Although there may be cheaper options on the market, they are certainly not the most expensive & they will split the cost for you if they… Read Full Review

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★★★★★

“Great Company To Deal With”

Written on: 15/05/2014

I have used EMS for several of my websites for many years now and I have always found them to be friendly and helpful and if any issues do arise they are resolved easily and quickly. As an account manager she is always a pleasure to talk to and we have built up an excellent rapport over the years which always helps when dealing with a supplier of any sort. I wouldn’t hesitate to recommend EMS to people I know as I can be confident that they will receive a good, value for money service. … Read Full Review

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★☆☆☆☆

“zero stars..avoid rip off look at google so many...”

Written on: 15/05/2014 by Heleni454 (1 review written)

do not touch this company .. been paying a year never had anything to show for it ... now they took the 1st initiual payment again off my card ...AVOIOD AVOID… Read Full Review

Ericklewooz's Comment

Written on: 12/06/2014

Exactly!!!! Exactly!!!! Exactly!!!!

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Andya380's Comment

Written on: 13/06/2014

i wish i had looked company up on internet 1st ..so many bad feedback..have you been caught out as well ??????

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Ericklewooz's Comment

Written on: 13/06/2014

yes but happily out of it because I started to make a review on THIS web site, otherwise they would be still playing with my Credit Card details..
I was really down on my business since the beginning of the year so I started to listen to the phone calls that I normally end very fast. That was a bad experience because I try to advertise with, not one, but two unbelievable schemes. EMS is one of them . Maxi media matters is the other.

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★☆☆☆☆

“Rip offs !!! No Stars!!!!”

Written on: 12/05/2014 by Trazzer (1 review written)

Please do not waste your time and hard earned money with EMS internet.. They will keep on taking your money for different things.. And they will not stop!!! Please go to complaintsboard.com ems broken promises where you will see loads of comments from many unsatisfied customers. There are also comments on there from ex employes!! Thankfully my website is not with EMS anymore.. They still have the cheek to call me.. I just put the phone down. Something needs to be done regarding this company… Read Full Review

Ericklewooz's Response to Trazzer's Review

Written on: 12/06/2014

It's pleasant to see that I'm NOT alone in that case!!!!
unfortunately I saw a lawyer for my case with them and until there is £10 000 of damage it's not worse starting a case. they know it and behave as a rogue company. those behaviour have to stop!!!

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★☆☆☆☆

“Money for nothing!”

Written on: 12/05/2014 by Keeganaz85 (1 review written)

I wanted to give this company NO STARS but it wouldn't let me, they want your money, don't reply to emails, site never went live but still expect to be paid. They use mobile phones to call you instead of their main number (probably because people don't answer them) I have contacted trading standards and they have started to look into it. I only wish I hadn't been bamboozled and checked out the reviews… Read Full Review

Ericklewooz's Comment

Written on: 12/06/2014

I couldn't agree more.

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★☆☆☆☆

“customer service”

Written on: 09/05/2014 by Suepar (1 review written)

Impossible to speak to customer services. Don't answer the phone, don't reply to emails, don't give a call back when promised. They take your money and then are not too keen to do the work promised… Read Full Review

Ericklewooz's Response to Suepar's Review

Written on: 12/06/2014

The same old song once they have your CC details they become deaf. or lie.....

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★★☆☆☆

“Could be a lot better!”

Written on: 25/04/2014

I have a mobile website built by (good) EMS and hosted (not so good) by them. I find it difficult to contact them when things go wrong, which is fortunately not too often, but they never seem to get back to me and my experience of customer service is that it's pretty much non-existent. They are quick enough to take my money, try to sell me other products or services and even (very annoyingly) to contact me and try to sell me the same service I already have on several occasions! Their prices are… Read Full Review

Ericklewooz's Comment

Written on: 12/06/2014

They NEVER get back to you.... never.....

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★☆☆☆☆

“These people will charge you £199 for a 4 page...”

Written on: 28/02/2014 by RosetheScose (2 reviews written)

These people will charge you £199 for a 4 page website which is template based. Following this you will be deluged with cold calls for SEO and add ons. On one occasion a guy said he wanted to update my website by adding a CAPTCHA code and went from a sales pitch telling me he was doing me a favour. When I agreed he then asked for my debit card details and when I asked why he was about to charge me £99 plus VAT. I told him he had been misleading and I did not want to pay that and he said I had… Read Full Review

Ericklewooz's Response to RosetheScose's Review

Written on: 12/06/2014

this is a rogue company that have to end trading.

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★★★★☆

“My New Business”

Written on: 25/01/2014

As I was setting up my new floristry business I received a call from ems internet. They explained benefits of displaying my business on my own website. Of course it's myself shop window. I work from home so it was absolutely essential. I liked the way in which the call was handled. All the product information together with costing and payment terms. This was all completely new to me and I found the the salesperson extremely helpful, patient. Ems explained the services involved with the… Read Full Review

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★★★★☆

“Great design team”

Written on: 21/11/2013

I would definitely recommend EMS to design a website. They have done a great job on mine and Adam from the design team has been very helpful. My website looks great and their staff are very friendly. … Read Full Review

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★★★★★

“Great Service”

Written on: 01/11/2013 by OlympusMarquees (1 review written)

I wanted to strip back our over complicated company website and decided to go for a whole new site, along with a mobile site. I am not a web designer or particularly knowledgeable about computers but EMS Internet have been been extremely helpful and patient, despite all my questions! They have delivered exactly what I was looking for and any delays in getting the website published were because I kept changing images. I would like to thank them for his help today and for their help in getting… Read Full Review

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★★★★★

“Great service”

Written on: 30/10/2013

I personally have had a great service from EMS Internet. Yes at first I was unaware of why it costs more to market my website but I am glad I taken the advice as since my site went live in March my business has been going from strength to strength. I do something think that people are very hard to please and I am very surprised to see such mixed reviews however thanks to all the team for all there help and as promised thanks mostly to Mr Tasker in marketing for all his advice through out the… Read Full Review

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★★★★☆

“Got there eventually!”

Written on: 17/10/2013 by MichelleF64 (1 review written)

Despite some initial concerns about the length of time it was taking to produce my website I am now very happy with it. Once I had expressed my concerns I had quite a lot of help and contact with various people at EMS. All my queries are responded to quickly and I am now given the assistance I need to ensure my site has the content that I want. I love the design and although I am a novice with websites I am gaining confidence in updating it with support from the EMS team. Before I purchased the… Read Full Review

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★☆☆☆☆

“Given up”

Written on: 14/10/2013 by TheLoftman (2 reviews written)

I have been working with EMS now for approx 8 months and during that time I have spent approx £2000 I have had to deal with a number of different people I would prefer to have had one contact to deal with at all times. I have had an absolutely terrible service from them and can no longer go on dealing with them. I have now given up expectations and have realised I have been totally ripped off, it would take me hours to write all the details, Please please please avoid this company like the… Read Full Review

Victoriang's Response to TheLoftman's Review

Written on: 11/11/2013

Further to the comments that you have made with regards to the service you feel you have received from us, I would like to advise that as our formal complaints procedure has not been followed and as you have chosen to close down communication channels with us this has placed EMS Internet in a difficult situation with respect to resolving your concerns. I would like to present you with the opportunity to meet with us face to face within our offices to work towards finding a resolution to the comments that you have made. We do take on board all feedback provided by our customers seriously and we would like to ensure that your comments and concerns are dealt with both fairly and thoroughly but in order to do this we need to be able to communicate with you amicably.

We take comments and reviews of this nature seriously as we are always looking for ways to improve our service by listening to our customers experiences and feedback. As detailed we would like the opportunity to meet with you as you are a local business to our Warrington office. With this in mind we would welcome an email or telephone call from you to arrange this meeting at your convenience where we will be more than happy to discuss your concerns and comments in full.

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Theloftman's reply to Victoriang's Comment

Written on: 11/11/2013

Dear EMS,

I have tried so many times to get you to agree to meet me face to face to sort out problems and I have always been told that, that is not an option. Please let me know when I can arrange this?

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Victoriang's reply to Theloftman's Comment

Written on: 13/11/2013

Thank you for your response, we are more than happy to arrange this for you.
If you can please contact us on the telephone or email with a convenient date and time I will arrange this on your behalf;

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Theloftman's reply to Victoriang's Comment

Written on: 14/11/2013

Hi Victoria, I would prfere to make arrangements thru this web site, as you have only recently contacted me since I made the comments on thios website, and I do not trust you on the phone. Please let me know when and wheere vyour company is available to see me thru this forum.

regards

David

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Victoriang's reply to Theloftman's Comment

Written on: 15/11/2013

If you can please provide me with a convenient date and time I will arrange this on your behalf.

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Theloftman's reply to Victoriang's Comment

Written on: 15/11/2013

Hi Victoria,

I am available the following times.

Wed 20/11/12 between 11.00am and 2.00pm
Thu same
Fri 22/11/13 from 11.00am - 1.00pm
regards
Please send full address of your office

David

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Victoriang's reply to Theloftman's Comment

Written on: 15/11/2013

Thank you for your response, I have arranged your appointment for Wednesday 20th November at 11.00am in our Warrington office.
For directions and the address please use the following link Ems-internet.co.uk contact us page

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Theloftman's reply to Victoriang's Comment

Written on: 20/11/2013

Hello,

I have been emailing and telephoning for two days now regarding this appointment with no reply. So I will have to leave one here again as this is the only point I get a responce from. Due to the amount of time I have wasted with EMS I have now entered into a deal with another internet company they are in the process of building a website with no request for payment untill it is complete. Please4 close down all details you have for me and my company and return all monies paid to date.

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★★★★★

“What I like about EMS”

Written on: 09/10/2013 by MickeyL (1 review written)

EMS have been great to work with and always answer my questions, of which there have been many, quickly and politely in language I can understand which is very important to me. I wouldn't hesitate to recommend them to another business or friend. My Drupal website is easy and fun to maintain and I am adding to it all of the time. Any ideas I have they help to bring to fruition. My thanks go especially to Adam and Victoria who I have spoken to on many occasions… Read Full Review

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★★★★★

“excellent service. ”

Written on: 17/09/2013 by alinahid (1 review written)

Fantastic service, honest,reliable, prompt. I've been a customer for 3 years. Thankyou to the ems team :)… Read Full Review

Pearcey73's Response to alinahid's Review

Written on: 04/10/2013

Please can you tell me the name of your company? I would like to check that this is an honest review

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