EMS Internet - www.ems-internet.co.uk Reviews

★★★★☆
4.2 / 5
198
85% of users recommend this
  • Value For Money

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EMS Internet - www.ems-internet.co.uk
EMS Internet - www.ems-internet.co.uk

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★★★★★

“good customer service”

Written on: 24/02/2016 by blackspottedpig (1 review written)

EMS are always happy to help, our account manager was always happy to help with anything and regularly keeping us up dated with the progress of the web site. very happy with the service so far… Read Full Review

Emsinternet's Response to blackspottedpig's Review

Written on: 24/02/2016

Thank you for your feedback, he loves your website (and your food!) he was pleased to be able to help you with the control panel today.

Your account manager and the design team work closely together to ensure you have a great website and the help you need.

Thanks again for the review.

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★★★★★

“very helpfull”

Written on: 24/02/2016 by mhFlores252 (1 review written)

member of staff called me and helped with my web page .Very pleased… Read Full Review

Emsinternet's Comment

Written on: 24/02/2016

Thank you for the review, we pride ourselves on offering the support our customers need, when they need it.

Do let us know if there is anything else we can help you with.

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★★★★★

“Excellent service”

Written on: 23/02/2016 by Adamgriffin (1 review written)

Initially I wasn't interested in a new logo but after speaking to my account manager we decided a full rebrand would give my company that new lease of life. Josh in the graphic design team was appointed to me and sent me through the first set of proofs. I wasn't keen on the initial ideas but he listened to my feedback and came back a couple of days later with a full set of new proofs which fit my exact requirements. I am over the moon with my new logo and really believes it give our company… Read Full Review

Emsinternet's Response to Adamgriffin's Review

Written on: 24/02/2016

Thank you for your review, we sometimes find customers are reluctant to tell us if they don't like the first draft, but it helps us to really deliver what you need when the feedback is open and honest as yours was.

Josh has enjoyed working on your project.

Thank you for working with us to deliver the right result.

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★★★★★

“Setting up email account”

Written on: 23/02/2016

Your technical advisor did an excellent job in sorting an issue when setting up email account on new machine… Read Full Review

Emsinternet's Comment

Written on: 23/02/2016

Thank you for your comments, we aim to not only deliver great websites but to ensure we offer that extra level of support that our customers often need.

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★★★★☆

“Improved client relations”

Written on: 21/02/2016 by Hankybannister (1 review written)

We are a small accommodation business which re-opened under new management in 2003. At that time we had a basic 4-page website designed by EMS Internet. The latter also hosted our domain and we have been with the company ever since. In most cases relations between customer & client have been good over a 13 year period and the technical services and advice provided were all that we required and needed. Responses by the company were very efficient on the whole. There were nevertheless a… Read Full Review

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★★☆☆☆

“website design,local search”

Written on: 20/02/2016 by jdBanks483 (1 review written)

When spending a lot of money to redesign my website and to optimise for getting higher on the first pages of the searh engines i did not expect to be told that i would need to pay more money for linked searches as i have already paid previously and that i was told that my optimise payment may not work . I have been asked by EMS internet to write a review,so far my website is not finished but i am concerned that i will not get the business leads after the great amount of money i have spent. By… Read Full Review

Emsinternet's Comment

Written on: 22/02/2016

Thank you for your comments, we are working on your website and will submit proofs for your approval as we go along.

The Search Engine Optimisation products are designed to support your business goals.
I am genuinely concerned that you are worried and would like to talk to you more to ensure our work on both your website and your search engine optimisation are aligned to your needs and expectations.

Could you call me option 1 and 1 to discuss further please.
Kind regards
Karryn

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★★★★★

“Upgrade of my old website to a much better one”

Written on: 17/02/2016 by CWallace1 (1 review written)

After having the account with EMS for some time, it became dated but I felt that I wasn't getting total value for money as I didn't really understand how the system worked to obtain the best results. I was often offered packages but felt that they weren't explained in much details. I was asked to come to the office by my new client manager and we discussed exactly what I wanted out of the site and then I was told how they could help me to increase the positioning of my site and also, more… Read Full Review

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★★★★★

“cracking serivce”

Written on: 17/02/2016 by Damaris176 (1 review written)

The service and help I have had from both my service manager and your support team has been great… Read Full Review

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★★★★★

“Excellent Service from Techincal Team”

Written on: 12/02/2016 by 83Gleason (1 review written)

I requested the help of the technical team to reconnect my email addresses to my new computer. The response was quick and the technician who did all the work was very competent helpful and patient.He answered all my questions and managed to get my email addresses reconnected in very little time. This quick and efficient service got me working on my business again in very little time as it is important for my business to be connected at all times. I'm definitely grateful to the speed with which… Read Full Review

Emsinternet's Comment

Written on: 12/02/2016

Thank you so much for this review, our technical team often are our unsung heroes. Quietly and efficiently fixing things to keep everything running smoothly.

Thank you for writing the review a shout out, I'll read this to the team this morning.

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★★★★☆

“Just what I wanted once up and running”

Written on: 08/02/2016 by Koeksuster (1 review written)

I have been with EMS for a little over 18 months - I was cold called at a time when I was setting up my business. It came at the right time and I accepted their offer, a 10 page dual package, as I needed a better website than what I had with one of the 'do it yourself' sites. I can only describe my first four months as very anxious and I worried that I was being tricked. I was bombarded with calls from the sales team, some very aggresive and one chap even shouted at me because I refused an… Read Full Review

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★★★★☆

“Telephone helpline”

Written on: 07/02/2016 by Christopherg397 (1 review written)

Staff contacted by phone are very patient and helpful. This is especially impressive when we have no internet connection live at work and have to work with software outside working hours… Read Full Review

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★★★★★

“My Website design”

Written on: 05/02/2016 by RoryLancaster142 (1 review written)

Excellent friendly, efficient and professional service Wheres the party ??… Read Full Review

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★★★★★

“costomer service”

Written on: 03/02/2016

ems internet have given me great service second to none. there politeness and friendly staff have made me feel welcome; the person I dealt with has brilliant attitude and good customer service.i would recommend ems internet for any business looking to bulid a web site.thank you ems professional team… Read Full Review

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★★★★★

“new responsive website”

Written on: 03/02/2016 by DEBORAHMOSS (1 review written)

We've been with ems for 5 years now, wasn't sure about " a new responsive website " my old one was fine.... but decided to do it anyway, old one was a bit tired & outdated... so glad that we did though, its great, much better, & so easy to edit and add photos to my gallery. Thanks to all the staff & my client manager that I spoke to over the last few weeks & for getting it just right.. Thanks again Debby (Cheshire Fireplaces Ltd )… Read Full Review

Emsinternet's Response to DEBORAHMOSS's Review

Written on: 03/02/2016

Thank you so much for this review.
I know the team worked with you along the way to ensure the new site and image placement met your needs.
Moving to a responsive site can sometimes feel like a big step but as you say the old sites do start to look tired after a while.

If you do ever need help, please just call and one of out team will be more than happy to help.

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★★★☆☆

“Upgraded website”

Written on: 31/01/2016 by 221Jordan (1 review written)

The only reason I am still dealing with ems is their superb sales staff and their ability to smooth ruffled feathers !.I am sure that the product is comparable to other providers but as the internet is irrelevant to my business I couldn't say for sure… Read Full Review

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★★★☆☆

“Better now ”

Written on: 31/01/2016

At the start I had real problems. So much so that I went to Trading Standards to deal with it for me. EMS didn't ask what I wanted from my website at the start so therefore it got out of hand and was thousands of pounds more than I was initially told it was going to be. If you are a sole trader or a small company please be aware that you will HAVE to tell them what you want. In my experience they assumed that I was a bigger company and that I wanted to expand. Neither of which is correct. Get… Read Full Review

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★★★★☆

“Happy with end result”

Written on: 24/01/2016 by RaidenWiley202 (1 review written)

At first the website that was designed for me was poor. Once my new file handler took over everything ran smoother. Website was designed and up and running in no time… Read Full Review

Lindacoulson's Comment

Written on: 28/01/2016

Do find that since my account was taken over by one account manager i find things run so much smoother. I no longer have different people phoning me, telling me i need this and that!. Now, everything goes through Tom. he knows my business now, he knows what i need and what i can afford. My web page is my biggest expense, i do realise how important it is to keep it up in the rankings and i feel confident that he is keeping an eye on how it is performing.

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★★★★★

“Very good service”

Written on: 24/01/2016 by Carlosh225 (1 review written)

Very pleased that the person took over control of my screen so that they could show me how to use the site… Read Full Review

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★★★★★

“Well what can I say I've been with ems over a year now...”

Written on: 18/01/2016 by Taxirob1967 (1 review written)

Well what can I say I've been with ems over a year now and the service and support I've had is second to none I really can't put into words how helpful the staff at ems are I usually speak with a particular lady even when she's not actually working it's not a problem for her she just goes the extra mile with no problems Recently I've just had a revamp on my Web page and the time schedule they gave me was absolutely spot on went live to the date all in all I would give these wonderful people… Read Full Review

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★★★★☆

“new website build”

Written on: 18/01/2016 by 196Freeman (1 review written)

Although I had quite a few issues from the start, the lady that finally resolved the problems I was having with communication on what was wrong with the website  actually listened and was very calm and professional and got the problems sorted, … Read Full Review

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