EMS Internet - www.ems-internet.co.uk Reviews

★★★★☆
4.2 / 5
205
84.9% of users recommend this
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EMS Internet - www.ems-internet.co.uk
EMS Internet - www.ems-internet.co.uk

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★★★★★

“So helpful”

Written on: 02/03/2016 by BeaumontGuestHouse (1 review written)

The tech support walked me through the labyrinth of website management and I am finally understand the way it works! I have tried other companies and none of them have managed to make any sense of it to me. I now have the skills to edit and update my site without any head aches. Brilliant!… Read Full Review

Emsinternet's Response to BeaumontGuestHouse's Review

Written on: 03/03/2016

Thank you so much for your review, our web designers really do take pride in not just designing a great site but ensuring you have the ability to manage it too. These sessions are free of charge and unlimited, so if you need help again please let us know.

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★★★☆☆

“false promises”

Written on: 02/03/2016 by mikedeeeee (1 review written)

after several years of being with ems internet and being happy with the service, I find myself this year questioning why the high quality design they usually do has gone downhill.they offered me a new web site called google responsive, after several weeks of waiting for the design it arrived via email link. was gutted a baby could of done a better one.so I am very dissappointed… Read Full Review

Emsinternet's Response to mikedeeeee's Review

Written on: 03/03/2016

Thank you for your review, as you have posted anonymously I have been unable to locate your account, but please allow us to discuss any changes you require.

Whenever a customer feels the design is not quite right we are more than happy to review and make changes. Please do get in touch so that we can help.

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Mikedeeeee's reply to Emsinternet's Comment

Written on: 03/03/2016

approveddecorators.com is my company

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★★★★☆

“Web site control panel”

Written on: 02/03/2016 by Harleyf481 (1 review written)

Great help in the use of my new website control panel… Read Full Review

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★★★★★

“A Good Solid Website”

Written on: 28/02/2016 by 406Clancy (1 review written)

I am pleased with the website constructed by EMS. It portrays my business well and people respond favourably to it. … Read Full Review

Emsinternet's Comment

Written on: 29/02/2016

Thank you for your comments. The designers are really looking to take time to listen and understand to ensure we represent your business well in the website we design.
We are often so reliant on good quality content and images so you have also played a key part in this.

Whilst it takes more time for us to take this approach we would rather do this than rush a design that you are not so thrilled with.

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★★★★☆

“Problem solved Quickly”

Written on: 28/02/2016 by 431Quinn (1 review written)

Called regarding not being able to log on. Problem resolved immediately. Very helpful. The emails sent arrived as promised immediately. Meant I didn't waste any more time sorting through papers!… Read Full Review

Emsinternet's Comment

Written on: 29/02/2016

Thank you for your comments.
We aim to support you in running your business and will always strive to resolve issues or concerns at pace.

Anything else we can help with - just let us know

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★★★☆☆

“Website struggles”

Written on: 27/02/2016 by Madelyne467 (1 review written)

My experience with EMS in having my website redesigned was very frustrating. Problems essentially occurred in two distinct areas. These were 1) Communication: During the course of a few weeks I spoke to several EMS staff, each with apparently different responsibilities. Each of these people were polite and friendly yet there was a real disconnect as to who was really looking after the project. Also it was at times very difficult to get a hold of any one named individual if I had a… Read Full Review

Emsinternet's Comment

Written on: 29/02/2016

Thank you for your comments. I would like to discuss further but as you have chosen to post anonymously I am unable to contact you to do so.

Please call me, option 1 and 1 again and ask for Karryn

We have a clear structure and responsibilities and I am sorry that this hasn't been apparent.
You have a client manager who is supported by customer services, graphic design & webdesign. We are all in one building and the only difficulty in speaking to anyone would be if they are already engaged with another client or on annual leave.
Each team member is trained and willing to support on queries so please don't worry if you someone is away their colleagues are able to help.

In terms of competence I am unclear as to the specifics but where your requests fall within the package you have purchased will will happily change and align to you needs.
We do however on occasion find that a client is asking for bespoke elements in their design that they have not purchased.

If there are requests that haven't been completed I would expect there to have been an explanation given. If our designer has not delivered what has been agreed I really would like to know more so that I can correct this. It is certainly unusual for this to be the case

In terms of client confidentiality this is an area we pride ourselves on and we have not had any incidents reported. As this is quite a wide statement I would like to understand more about what you feel has been breached.

We do indeed have one client manager for each customer and they are available through dedicated email and telephone number, but in order to fulfill quality projects we do not hire "jack of all trades" we have SEO, web design and graphic design experts all of whom work closely with your client manager.

I really would like to discuss you concerns in more detail if you can find the time to call.

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★★★★★

“Bathroom web site”

Written on: 26/02/2016 by Montymill478 (1 review written)

Just thought I would say a few words I rang EMS internet up which I found on the Internet and dealt with the sales team about building a website extremely helpful and then had the web designers build my site couldn't quite believe how fast his team sorted it all out for me very pleased with the outcome having tried numerous different company's in the past hope to stay with the team for a long time thanks… Read Full Review

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★★★★★

“good customer service”

Written on: 24/02/2016 by blackspottedpig (1 review written)

EMS are always happy to help, our account manager was always happy to help with anything and regularly keeping us up dated with the progress of the web site. very happy with the service so far… Read Full Review

Emsinternet's Response to blackspottedpig's Review

Written on: 24/02/2016

Thank you for your feedback, he loves your website (and your food!) he was pleased to be able to help you with the control panel today.

Your account manager and the design team work closely together to ensure you have a great website and the help you need.

Thanks again for the review.

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★★★★★

“very helpfull”

Written on: 24/02/2016 by mhFlores252 (1 review written)

member of staff called me and helped with my web page .Very pleased… Read Full Review

Emsinternet's Comment

Written on: 24/02/2016

Thank you for the review, we pride ourselves on offering the support our customers need, when they need it.

Do let us know if there is anything else we can help you with.

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★★★★★

“Excellent service”

Written on: 23/02/2016 by Adamgriffin (1 review written)

Initially I wasn't interested in a new logo but after speaking to my account manager we decided a full rebrand would give my company that new lease of life. Josh in the graphic design team was appointed to me and sent me through the first set of proofs. I wasn't keen on the initial ideas but he listened to my feedback and came back a couple of days later with a full set of new proofs which fit my exact requirements. I am over the moon with my new logo and really believes it give our company… Read Full Review

Emsinternet's Response to Adamgriffin's Review

Written on: 24/02/2016

Thank you for your review, we sometimes find customers are reluctant to tell us if they don't like the first draft, but it helps us to really deliver what you need when the feedback is open and honest as yours was.

Josh has enjoyed working on your project.

Thank you for working with us to deliver the right result.

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★★★★★

“Setting up email account”

Written on: 23/02/2016

Your technical advisor did an excellent job in sorting an issue when setting up email account on new machine… Read Full Review

Emsinternet's Comment

Written on: 23/02/2016

Thank you for your comments, we aim to not only deliver great websites but to ensure we offer that extra level of support that our customers often need.

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★★★★☆

“Improved client relations”

Written on: 21/02/2016 by Hankybannister (1 review written)

We are a small accommodation business which re-opened under new management in 2003. At that time we had a basic 4-page website designed by EMS Internet. The latter also hosted our domain and we have been with the company ever since. In most cases relations between customer & client have been good over a 13 year period and the technical services and advice provided were all that we required and needed. Responses by the company were very efficient on the whole. There were nevertheless a… Read Full Review

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★★☆☆☆

“website design,local search”

Written on: 20/02/2016 by jdBanks483 (1 review written)

When spending a lot of money to redesign my website and to optimise for getting higher on the first pages of the searh engines i did not expect to be told that i would need to pay more money for linked searches as i have already paid previously and that i was told that my optimise payment may not work . I have been asked by EMS internet to write a review,so far my website is not finished but i am concerned that i will not get the business leads after the great amount of money i have spent. By… Read Full Review

Emsinternet's Comment

Written on: 22/02/2016

Thank you for your comments, we are working on your website and will submit proofs for your approval as we go along.

The Search Engine Optimisation products are designed to support your business goals.
I am genuinely concerned that you are worried and would like to talk to you more to ensure our work on both your website and your search engine optimisation are aligned to your needs and expectations.

Could you call me option 1 and 1 to discuss further please.
Kind regards
Karryn

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★★★★★

“Upgrade of my old website to a much better one”

Written on: 17/02/2016 by CWallace1 (1 review written)

After having the account with EMS for some time, it became dated but I felt that I wasn't getting total value for money as I didn't really understand how the system worked to obtain the best results. I was often offered packages but felt that they weren't explained in much details. I was asked to come to the office by my new client manager and we discussed exactly what I wanted out of the site and then I was told how they could help me to increase the positioning of my site and also, more… Read Full Review

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★★★★★

“cracking serivce”

Written on: 17/02/2016 by Damaris176 (1 review written)

The service and help I have had from both my service manager and your support team has been great… Read Full Review

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★★★★★

“Excellent Service from Techincal Team”

Written on: 12/02/2016 by 83Gleason (1 review written)

I requested the help of the technical team to reconnect my email addresses to my new computer. The response was quick and the technician who did all the work was very competent helpful and patient.He answered all my questions and managed to get my email addresses reconnected in very little time. This quick and efficient service got me working on my business again in very little time as it is important for my business to be connected at all times. I'm definitely grateful to the speed with which… Read Full Review

Emsinternet's Comment

Written on: 12/02/2016

Thank you so much for this review, our technical team often are our unsung heroes. Quietly and efficiently fixing things to keep everything running smoothly.

Thank you for writing the review a shout out, I'll read this to the team this morning.

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★★★★☆

“Just what I wanted once up and running”

Written on: 08/02/2016 by Koeksuster (1 review written)

I have been with EMS for a little over 18 months - I was cold called at a time when I was setting up my business. It came at the right time and I accepted their offer, a 10 page dual package, as I needed a better website than what I had with one of the 'do it yourself' sites. I can only describe my first four months as very anxious and I worried that I was being tricked. I was bombarded with calls from the sales team, some very aggresive and one chap even shouted at me because I refused an… Read Full Review

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★★★★☆

“Telephone helpline”

Written on: 07/02/2016 by Christopherg397 (1 review written)

Staff contacted by phone are very patient and helpful. This is especially impressive when we have no internet connection live at work and have to work with software outside working hours… Read Full Review

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★★★★★

“My Website design”

Written on: 05/02/2016 by RoryLancaster142 (1 review written)

Excellent friendly, efficient and professional service Wheres the party ??… Read Full Review

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★★★★★

“costomer service”

Written on: 03/02/2016

ems internet have given me great service second to none. there politeness and friendly staff have made me feel welcome; the person I dealt with has brilliant attitude and good customer service.i would recommend ems internet for any business looking to bulid a web site.thank you ems professional team… Read Full Review

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