FASTCarhire Reviews - www.fastcarhire.co.uk

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★★★★☆
3.9 / 5
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★★★★☆

“Mostly good service - stick with Budget”

Written on: 10/11/2015

I rent through FastCarhire every-time I travel to Thailand which is about 2x/year. I ALWAYS book through Budget and they have ALWAYS been nothing but professional, quick and easy. On one occasion I made the mistake of going with Thai Rent a Car. Big mistake. I asked for a full sized extended cab with a covered cab in the back. I got the exact same truck I usually rent from budget (not fully extended cab - only small back seat without dedicated doors) and NO covered back cab for a much more… Read Full Review

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★★★★☆

“Thai rent”

Written on: 10/11/2015 by KatrinaFarley (1 review written)

Service of FCH is ok, but Hertz wants a ridiculous amount of information and copies before booking the car with them. Got a brand new Honda Jazz. All was perfect, but who in the hell got the idea of putting a Hertz sticker right in the middle of the rear window? Thus blocking your view in the rear view mirror! Service of Hertz was in general ok and they delivered the car to my home address and picked it up there again. … Read Full Review

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★★★★★

“Thailand rentals - never had a problem”

Written on: 27/10/2015 by oxFigueroa11 (1 review written)

I pick up a car when I arrive to Suvarnabhumi Airport in Bangkok. Then ahhhh complete freedom - go anywhere. Service is always excellent a never had a problem! If you want to feel freedom of travel, take a trip or two like this. Just you car, your GPS, and off you go… Read Full Review

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★★★★☆

“Hertz Hire Phuket”

Written on: 21/10/2015 by hiAnderson64 (1 review written)

Office is to find in airport locate with all other major car hire firms. Staff very friendly and helpful with good level of English spoken. Took us to the car and checked it over thoroughly noting any damage. Car was good clean and well maintained. A few scratches but all very cosmetic - no dents. Met by a member of the team as soon as we got back to airport who checked the car over with us- no problems. Will be using them again… Read Full Review

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★★★☆☆

“Customer focus.............”

Written on: 20/10/2015 by samui (1 review written)

We arrived on Samui and proceeded to the FASTcar hire desk. When we got there, we saw there was no-one from FASTcar hire at the desk and there was another couple waiting. After ~20 minutes a FASTcar hire person came over and attended to the other couple. We had to wait for another 15 mins before a FASTcar hire person came to attend to us! We were not given any information re car return and fortunately saw the FASTcar hire office on our return to the Airport Departure area, we called in and… Read Full Review

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★★★★★

“Staff are very friendly”

Written on: 20/10/2015 by wongckc (1 review written)

I got a bad experience to get the car from Hertz at Bangkok Suvarnabhumi Airport in Feb 2015 but this time some staff are changed and they are very friendly. I took about 20 minutes to finish the rental car procedure and get my car. I am so happy that I got a new Toyota Vios… Read Full Review

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★☆☆☆☆

“Canceled My Booking No Refund of Money”

Written on: 12/10/2015 by LillieArmstrong (1 review written)

They cancelled my booking at the last minute keeping over US$1200. They will not give the money back. Said to try Credit Card company for a refund but I paid direct from my bank… Read Full Review

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★★★☆☆

“Generally good but room for improvement”

Written on: 04/10/2015 by rleather (1 review written)

Booking through FastCarHire was easy and efficient, although the "No Excess" insurance inclusion needs to be clearer. We were delayed arriving at San Diego and it was difficult/impossible to contact Hertz or FastCarHire to either by phone or e-mail inform them of the delay. The contact options need to be improved. There were long queues at the Hertz desk at San Diego airport - almost one hour. OK, it was Labor Day weekend, but they should have had extra staff available to deal with what they… Read Full Review

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★★★★★

“Second time - I recommend to everybody”

Written on: 01/10/2015 by AlyviaRoberts153 (1 review written)

I picked up my Honda CRV from Budget just about 15 minutes after our arrival to Bangkok Suvarnabhumi Airport. It only take 20 minutes to complete the whole process and get car. The Budget car rental counter staff are so friendly and helpful. The condition of the van was very good within the 28 days of rental period. We enjoyed the trip very much. I think I would like to recommend to my friends sometimes later. The procedure for hiring was also very easy with Internet… Read Full Review

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★★★★☆

“Good rapid service again”

Written on: 30/09/2015 by 213Rice (1 review written)

We have booked car hire in Portugal via Fast Car Hire for a number of years now, and have always been satisfied with the web site, and ease of booking with our preferred provider - Air Auto (Faro Airport). The vehicles supplied have generally been of a good quality. However it remains important for the hirer of any vehicle to thoroughly check and inspect the vehicle bodywork and wheels/tyres for any damage whatsoever and take photos if necessary, certainly making sure that the staff member… Read Full Review

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★★★★★

“for the next trip i rent again”

Written on: 30/09/2015

it was a realy friendly staff and a quick pick up of my car… Read Full Review

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★★★☆☆

“sixt thailand car hire ”

Written on: 29/09/2015 by Jason77 (1 review written)

I always use Fastcar in Thailand twice on this trip. Budget as normal were excellent but Sixt car hire told me I had no Car booked even though I produced my Voucher and had paid the deposit, we even called them before we got there so there must of been something on the system cause she knew I was due later that day. After messing around for over an hour and they tried to give me a Vehicle with very limited insurance and saying I had not paid a deposit I went to the Hertz counter and took a… Read Full Review

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★★★★☆

“Thai Car Rental”

Written on: 29/09/2015 by mordor (1 review written)

On arrival at Phuket after a long and weary journey we easily found the rental office. The paperwork was concluded quickly and easily. We were then led outside the terminal building to await our car. Unfortunately we had to stand around for about 30 minutes before it arrived, despite repeated calls by the company rep accompanying us. Return was slightly more problematic as the given phone number did not work and I had to leave the car and make my way back into the terminal to get to their desk… Read Full Review

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★☆☆☆☆

“Poor service recordgo.carrentals ”

Written on: 20/09/2015 by MacPhersonjy290 (1 review written)

The car was not very clean inside, it had over 50 thousand ks. When we picked up the the car we were left no choice but to buy extra insurance, comfort package and 27 euros non refundable fee and 58 euros deposit for the a full gas tank and to add insult to injury when we read the car rental agreement it stated that, the car had to be returned before we hit 2000 kms and it would be exchanged for another vehicle. In all the years that we have travelled and rented cars this clause was never in… Read Full Review

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★★★★☆

“Great service, good vehicles!”

Written on: 16/09/2015 by Ashworthdc336 (1 review written)

We were very happy with the service provided and the staff were excellent, helpful and courteous. The vehicles were of good standard and very clean. The second vehicle (we hired twice) was almost new. The waiver insurance was a bonus and as we were hit by a motorcycle while stationary, necessary. Would definitely hire again… Read Full Review

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★★★★☆

“Good value and good service”

Written on: 11/09/2015 by nick1402 (1 review written)

We rented a small car for the day and were given an upgrade. The provider on this rental was actually Europecar. They were polite and friendly. The only gripe was that it takes ages to do the admin before you get the vehicle. Partly because it's booked through another site and partly because they had not notified us of the requirement for a DVLA Code when you hire a car these days. We were also caught out by a mileage excess over 100 miles, but that's our fault for not reading the… Read Full Review

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★★★☆☆

“Would recommend but read the fine print.......”

Written on: 11/09/2015 by 1990Vargas (1 review written)

I have rented from fast car hire many times and I never had an issue until recently, it was nothing major but please read all the fine print before renting. I rented the car and paid 318 pounds upon my arrival at the airport I had to dish out another 318 pounds to purchase the insurance and fuel (you have no option but to purchase this). There is a service fee that is added to the fuel surcharge. Upon my car return, I was credited the amount of fuel back but not the service fee (I suggest… Read Full Review

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★★★★★

“Always the best deal”

Written on: 25/08/2015 by McNally469 (1 review written)

I have used fastcar hire for a number of years while traveling in Thailand. Never had a problem with then, while they have delt with any problems I have given them. i save time with endless searches now and use them every time… Read Full Review

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★★★★★

“Quick and Easy”

Written on: 10/08/2015 by rossjnsmith (3 reviews written)

Website easy to us. Been using for several years now without any problems. Prices always competitive for the Far East. Good range of vehicles and companies to choose from… Read Full Review

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★★★★☆

“Sharp pricing, used for many years”

Written on: 10/08/2015 by Roarers (1 review written)

I've used Fastcarhire for many years and have always had a good experience. Cars are as advertised - or the replacements are good alternatives. What would take it to a 5-star review is: - an improvement in web site usability. I still find it difficult to navigate and awkwardly laid out - the ability to talk to someone to confirm details that might still be unclear. Especially important when travelling to a location you have not visited before. - an emergency phone number, to be used if you… Read Full Review

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