FASTCarhire Reviews - www.fastcarhire.co.uk

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★★★★☆
3.8 / 5
79.4% of users recommend this
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  • Customer Service

  • Value For Money

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★★★★★

“Thailand car hire”

Written on: 09/12/2013

The care l wanted was there on the forecourt waiting for me in absolute pristine condition. as it was on the many times l have used Fast car hire. And l would have no hesitation in recommending this company to anybody… Read Full Review

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★☆☆☆☆

“No car No refund!”

Written on: 05/12/2013

Sent us an e mail saying that Alamo did not have the car we had booked and that they would refund in ten days. 2 months and more later and still no refund and totally ignoring all communication. We re booked with someone else and low and behold Alamo had the car, lots of them infact!… Read Full Review

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★★★★★

“My Experience of FASTcarhire”

Written on: 04/12/2013

I rely on FASTcarhire to get me the cheapest quote for car rental on my frequent visits to France. The website is also easy to navigate and most importantly the service I get from the car rental company is usually second to none. I cannot think of anything that I didn't like about my renting a car through FASTcarhire… Read Full Review

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★★★★★

“Always reliable”

Written on: 04/12/2013 by jadon (1 review written)

We always get a very good service in Madeira from Rodavente who are the people that FastCarHire use in Madeira. We have the car delivered to the hotel, rates are very reasonable. We have never had a problem with the car, we always pay up front and pay a full CDW that covers all damage to the car, so if anything does go wrong with it we know we won't be stung for extra charges. The FastCarHire web site isn't the easiest to use, but it always works and someone gets back to you within a day… Read Full Review

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★★★☆☆

“Not up to previous experience”

Written on: 03/12/2013

Have been satisfied user of this company for around 10 years. However recent experience of booking via Car-Trawler and Thrifty in Miami very disappointing. No vehicles available at pick up time, many customers waiting. Eventually got acceptable alternative vehicle after several hours negotiation, others were less fortunate. Was told Thrifty policy required payment for (expensive) tank of fuel on acceptance and return empty. Later enquiry established this was an option rather than company… Read Full Review

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★★★★★

“Excellent Service”

Written on: 28/11/2013 by whippetbreeder (2 reviews written)

Used this company for quite a few years now and never had any issues. Easy booking, you can either pay a deposit only and the balance on arrival(which is my preferred option)or pay the full amount up front. Also,if your dates of hire change it's easy to rearrange it with fastcarhire online through your account and they make the payment adjustments automatically. Hired a minibus and got a brand new Toyota Commuter, cannot fault the service of the Budget staff, arranged by Fastcarhire at Khon… Read Full Review

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★★★★★

“I lIked it very much!”

Written on: 24/11/2013

Very quickly, cheap and reliably! Reserved in Budget, saved 1/3 from the rent cost, all arrangements are observed, further we will reserve only through this service… Read Full Review

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★★★★☆

“Good service.”

Written on: 14/11/2013 by Billdut (1 review written)

Great,Got the type car I needed.picked up from Budget Khon Kaen,dropped off in Chiang Mai.Excellent Car.This is the third time we have used them.Good service… Read Full Review

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★★★★★

“BRILLIANT SERVICE - START TO FINISH”

Written on: 12/11/2013 by RobinDG (1 review written)

I needed to rent a pick up truck for 17 days during our 3 week stay in Thailand. Was let down by one local company and couldn't get what I needed from others - then came across FastCarHire - SO glad we did. Everything was perfect start to finish. 1) They located the exact vehicle we needed with Budget 2) Came up with a really great price 3) responded quickly to any queries I had 4) Got the booking done quickly 5) provided information on the booking and prompt booking voucher with clear… Read Full Review

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★★★★☆

“Good Enough”

Written on: 07/11/2013

Still dont understand why it takes so long at the desk but I guess all companys are the same - Had to wait 30 minutes for our car to be 'prepare' - we ordered a clio or similar but got a Fiat 500? Car was ok and drop off in the airport is always easier Would use again but as we know you dont always find out which company you will get until you press the button… Read Full Review

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★★★☆☆

“Car Hire Thailand”

Written on: 07/11/2013

I am a regular user of fastcarhire and have been satisdffied with the service and quality of cars. However, on this occasion, there was an issue with the balance payable after I had already paid the deposit.It was disappointing to learn that I had to pay more than originally quoted and the car I was given(Honda city)was clean but did not have a cd player or a socket for an ipod player. The customer service at Hertz(Pattaya) was very slow and the Hertz agent in Bangkok spoke no English… Read Full Review

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★★★★★

“car hire on Samui ,Thailand”

Written on: 27/10/2013 by Stephenswalker (1 review written)

Arrived at Samui airport late in the day and met by a Sixt representative who knew my name and quickly dealt with the formalities and took me to my car. It was clean drove well but the best part is that we were on our way in minutes which after a very long journey is what you need. The car developed a battery problem about two weeks in and after phoning the office they had delivered a brand new car to my house in under an hour. Thats what I call a quality service. We delived the car back to the… Read Full Review

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★☆☆☆☆

“Take your money provide no car”

Written on: 16/10/2013 by Pandrews (1 review written)

Took full payment, advised week before travel that Alamo had fleet issues and they would provide refund within ten days. Four months later no refund and ignoring communications. Now in hands of solicitor. Lots of similar stories on the web about these guys. No facility to speak with a real person, total disregard for customer service. Avoid at all costs… Read Full Review

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★★★☆☆

“Thank you for your interest and i shall try to be as...”

Written on: 13/10/2013 by p.bird (1 review written)

Thank you for your interest and i shall try to be as concise as possible. Firstly, the service at the desk was adequate. However, the car i ordered (Toyota Vigo)was not available and I was issued an Isuzu of similar type. Unfortunately, the car did not have cruise control as the Toyotas do and the car had many scratches and dents all of which I was unable to see as i took delivery in the evening and there was insufficient light to recagnise this and not all were noted on the pre- delivery form… Read Full Review

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★★★★★

“Good service, nice car”

Written on: 10/10/2013

We had rented an SUV for 9 days. Beautiful car, relatively new and clean. No complaints. Competent personnel… Read Full Review

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★★★★★

“Keep up the good work!”

Written on: 09/10/2013 by teresayee (2 reviews written)

I'm a regular with FastCarhire; since signing up with you, I've not used another car hire company. I even hired cars from you for holidays in my own country! We're very pleased with the agents, cars selection and process. I've brought up some minor issues with Car Trawler re cleanliness and I know it'll be looked into. Also, you should encourage your agents to add more transporters (big enough for 8 people & their luggage. We wanted the Volkswagen Transporter that we've used on two of our… Read Full Review

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★★★★☆

“Car hire in Ponta Delgada Azores”

Written on: 09/10/2013 by rjp55 (1 review written)

Everything went well from a service perspective - staff and service at Ponta Delgada Airport was excellent. Car was just as expected. The only minor comments I have are as follows: The first involves some difficulty in accessing required parts of the website to check my account - specifically to check if I needed to pay in full or if the deposit was sufficient - I was sent to a particular page which I could not access - I can't recall the details but I believe it had something to do with… Read Full Review

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★★★☆☆

“Poor communication with customer”

Written on: 08/10/2013 by RogerAllnutt (1 review written)

My comments relate specifically with poor responses from FastCarHire during booking period. I made a booking in May 2013 for a car in Canada for week in September. I expceted the booking to be confirmed and paid for within days. Despite numerous messages (at times I thought FastCarHire didn't really exist) it took until late Augist to receive any documentation. During that time the value of the Australian dollar fell about 15% against the GBP so my costs rose by around 15%. In the end I… Read Full Review

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★★★★★

“Always effecient and competitively priced”

Written on: 07/10/2013 by MarkNero (1 review written)

I have used Fast Carhire on several occasions now and in my experience they are always competetive and provide me with exactly what I've requested… Read Full Review

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★★★★☆

“Mr Varapol, was my rent agent at the time and the pick...”

Written on: 03/10/2013 by as30pelikan (1 review written)

Mr Varapol, was my rent agent at the time and the pick up for my car in the hotel we were staying in was great, he was there about 20 mins before 1200pm the paper work was very fast driving lenience both normal and international there were no problems then the credit card details also with no problems we then looked around the car and the tank was3/4 full and that was it. Then me and my wife wanted to keep the car two days longer and one telephone call and one call back this was no problems… Read Full Review

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