FASTCarhire Reviews - www.fastcarhire.co.uk

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★★★★☆
3.8 / 5
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★★★★★

“car hire on Samui ,Thailand”

Written on: 27/10/2013 by Stephenswalker (1 review written)

Arrived at Samui airport late in the day and met by a Sixt representative who knew my name and quickly dealt with the formalities and took me to my car. It was clean drove well but the best part is that we were on our way in minutes which after a very long journey is what you need. The car developed a battery problem about two weeks in and after phoning the office they had delivered a brand new car to my house in under an hour. Thats what I call a quality service. We delived the car back to the… Read Full Review

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★☆☆☆☆

“Take your money provide no car”

Written on: 16/10/2013 by Pandrews (1 review written)

Took full payment, advised week before travel that Alamo had fleet issues and they would provide refund within ten days. Four months later no refund and ignoring communications. Now in hands of solicitor. Lots of similar stories on the web about these guys. No facility to speak with a real person, total disregard for customer service. Avoid at all costs… Read Full Review

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★★★☆☆

“Thank you for your interest and i shall try to be as...”

Written on: 13/10/2013 by p.bird (1 review written)

Thank you for your interest and i shall try to be as concise as possible. Firstly, the service at the desk was adequate. However, the car i ordered (Toyota Vigo)was not available and I was issued an Isuzu of similar type. Unfortunately, the car did not have cruise control as the Toyotas do and the car had many scratches and dents all of which I was unable to see as i took delivery in the evening and there was insufficient light to recagnise this and not all were noted on the pre- delivery form… Read Full Review

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★★★★★

“Good service, nice car”

Written on: 10/10/2013

We had rented an SUV for 9 days. Beautiful car, relatively new and clean. No complaints. Competent personnel… Read Full Review

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★★★★★

“Keep up the good work!”

Written on: 09/10/2013 by teresayee (2 reviews written)

I'm a regular with FastCarhire; since signing up with you, I've not used another car hire company. I even hired cars from you for holidays in my own country! We're very pleased with the agents, cars selection and process. I've brought up some minor issues with Car Trawler re cleanliness and I know it'll be looked into. Also, you should encourage your agents to add more transporters (big enough for 8 people & their luggage. We wanted the Volkswagen Transporter that we've used on two of our… Read Full Review

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★★★★☆

“Car hire in Ponta Delgada Azores”

Written on: 09/10/2013 by rjp55 (1 review written)

Everything went well from a service perspective - staff and service at Ponta Delgada Airport was excellent. Car was just as expected. The only minor comments I have are as follows: The first involves some difficulty in accessing required parts of the website to check my account - specifically to check if I needed to pay in full or if the deposit was sufficient - I was sent to a particular page which I could not access - I can't recall the details but I believe it had something to do with… Read Full Review

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★★★☆☆

“Poor communication with customer”

Written on: 08/10/2013 by RogerAllnutt (1 review written)

My comments relate specifically with poor responses from FastCarHire during booking period. I made a booking in May 2013 for a car in Canada for week in September. I expceted the booking to be confirmed and paid for within days. Despite numerous messages (at times I thought FastCarHire didn't really exist) it took until late Augist to receive any documentation. During that time the value of the Australian dollar fell about 15% against the GBP so my costs rose by around 15%. In the end I… Read Full Review

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★★★★★

“Always effecient and competitively priced”

Written on: 07/10/2013 by MarkNero (1 review written)

I have used Fast Carhire on several occasions now and in my experience they are always competetive and provide me with exactly what I've requested… Read Full Review

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★★★★☆

“Mr Varapol, was my rent agent at the time and the pick...”

Written on: 03/10/2013 by as30pelikan (1 review written)

Mr Varapol, was my rent agent at the time and the pick up for my car in the hotel we were staying in was great, he was there about 20 mins before 1200pm the paper work was very fast driving lenience both normal and international there were no problems then the credit card details also with no problems we then looked around the car and the tank was3/4 full and that was it. Then me and my wife wanted to keep the car two days longer and one telephone call and one call back this was no problems… Read Full Review

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★☆☆☆☆

“Don't use Fast Car Hire”

Written on: 03/10/2013 by Gmac4321 (1 review written)

Without prejudice 3rd October 2013 Everything seemed ok until our flights were changed by the airline which exposed many issues with the fast car hire site and process....Difficult website and confusing communications, meant many hours sorting out queries, prices went up, car delivery company changed, poor directions on meeting shuttle at Alicante (was not where instructed). Wrong contact number given on paperwork meant I was calling a private Spanish number. We luckily and randomly found the… Read Full Review

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★☆☆☆☆

“Bangkok car hire”

Written on: 03/10/2013 by PaulS1971 (1 review written)

I hired many cars via fast car, never again. I hired a car earlier this year no problem with Thai rent a car, they provided me with gps and at time of hire as I only had debit cards and not a credit card that they can aparantly only take deposit from? They took a 5000 Bhatt cah deposit and retuned it on taking the car back fine. A few weeks later went to hire a car but told no gps even though its just a bog standard plug in gps. Hired a car from Hertz vis fast car, told as no credit card they… Read Full Review

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★★★☆☆

“Cheap Car hire”

Written on: 03/10/2013 by johnm5749 (1 review written)

Our plane arrived early so there wasn`t anyone to meet us, as the car hire is off airport.After 10 to 15 mins the minibus arrived to take us to the office in San Javier.I think maybe some sign posts and where to stand would be helpful.Picked up the car and the car was adequate for what we wanted it for.The FULL tank should be a choice as I returned the car with half full tank but no refund.We where there from Monday to Friday and on the last day (Fri)the car wouldn`t start because of a flat… Read Full Review

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★★★★☆

“Easy car hire”

Written on: 03/10/2013

Booked easily on website and confirmation was speedy. No problems at all at the airport. Automatic car so was a bit sluggish but fit for purpose. Would book again… Read Full Review

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★☆☆☆☆

“Very poor practices ”

Written on: 28/09/2013 by Hasanad (1 review written)

It's search engine 'parent' site, cartrawler.com engages in very dubious practices. Good reviews are evidently written by the same person making the same grammatical errors. Then you'll find many reviews speaking of negative experiences - mostly relating to not getting what you wanted and not getting refunded (without staggering effort involved). Attempting to contact them on their website or by phone is a joke… Read Full Review

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★☆☆☆☆

“Fake bookings!”

Written on: 27/09/2013 by AnnoyedCustomerFellForFake (1 review written)

I fell for the same trick as most other reviewers here. Booked a very cheap car only to get the message that Alamo can´t provide the reserved car and I would get a refund within 10 days. Needless to say, the refund never arrived and I seriously doubt that they ever made the booking. Looking back, I should have grown suspicious because: a) They don´t provide a phone number to call b) The payment was made via strange 3rd parties c) Their website is anything but professional d) Most positive… Read Full Review

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★★★★★

“Perfect as always”

Written on: 26/09/2013 by SOLstan (2 reviews written)

Fast and friendly support at Khon Kaen Airport. They told me alla I wanted to know, even if I still remember it from the last time I was there. I got a nice Clean car, just like the one I booked. And as it was a big pickup I liked the back camera a lot. I did not have the last time ... Yes, I will book with you again and I do like your price!… Read Full Review

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★★★★☆

“Why would you use anyone else ?”

Written on: 26/09/2013

I've used FASTCarhire now for several years. I've never had a problem. One of the main reasons I use Fast Car is they provide a better service than dealing direct with the rental car company… Read Full Review

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★☆☆☆☆

“Left stranded at Malaga airport with our two young...”

Written on: 25/09/2013 by johnny73red (1 review written)

Left stranded at Malaga airport with our two young sons and grandparents after being told our car had been cancelled. We then had to pay double the amount we already laid out to pay for a car to get to our destination. We look forward to our holiday every year and fastcarhire certainly spoilt it for us and still haven't had a refund. Please dont use this company… Read Full Review

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★☆☆☆☆

“non refunded deposit”

Written on: 25/09/2013 by MARCUS1965 (1 review written)

I HAVE NOW BEEN WAITING FOR A REFUND OF MY DEPOSIT FOR NEARLY 7 MONTHS. I HAVE EMAILED THEM THROUGH THEIR WEBSITE 5 TIMES BUT NOBODY REPLIES. THEY ARE HAPPY TO REPLY TO YOUR EMAILS WHEN IT COMES TO PAYING THEM MONEY, BUT WHEN YOU WANT A REFUND NOBODY ANSWERS YOUR EMAILS. I WOULD NOT RECOMMEND THIS COMPANY TO ANYBODY… Read Full Review

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★★★★★

“BUDGET RENTAL IN UBON RATCHATHANI”

Written on: 23/09/2013 by fvertannes (2 reviews written)

As usual the service was exemplary! The car I chose was a jazz, very roomy, nippy and spotlessly clean. I was away in the car within 15 minutes, on my travels! As I said, the car was very nippy, although it was very economical, the fuel seemed to go on forever! The staff at budget were very helpful, and cheerful. They recognised me instantly, and this made me feel cherished! The price was as confirmed by Fastcarhire. Deposit was reasonable, at 10,000Baht. I would highly recommend Budget… Read Full Review

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