Star Tours UK Reviews

★★★★☆
4.3 / 5
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★★★★★

“It was a Fantastic Tour!”

Written on: 28/08/2015 by Tessa106 (1 review written)

We really enjoyed this tour. Over all food was excellent but 1 or 2 days were little off. The drive was smooth but buses could have been better with more leg space as we saw in few other tour buses. Our guide and driver were excellent. But we believe people going from abroad should have a guide who can better understand us. Some people in the tour didn't like the guide screaming at them. But again we understand without screaming it will be hard to manage a group of 50 over excited people… Read Full Review

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★★★★★

“Paris Disneyland Tour 3 days from Bedford”

Written on: 26/08/2015 by jomonmammoottil (1 review written)

It was our first tour with star tours.our tour manager Mr.Wajid,who was really amazing,helpful,informative & friendly throughout the tour.We were the group from Bedford will highly recommend star tours especially with tour manager like Wajid… Read Full Review

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★☆☆☆☆

“A Huge Dissapointment!”

Written on: 26/08/2015 by abhijit.mufti (1 review written)

We booked a 4 day Paris tour & what could have been a memorable experience for my family turned out to be a sheer dissapointment! To start with,we reached the pick up point & there was no Tour Manager present except the driver.No verifications done,no seats allocated & everybody just rushed in.A lady arrived in 15 minutes & asked us to vacate the bus,inspite of everyone being seated as she wanted to do a head count and allocate seat numbers! She probably should have been on time to get this… Read Full Review

Startoursltd's Response to abhijit.mufti's Review

Written on: 19/09/2015

Dear Sir/Madam,

Thank you for taking the time to share your feedback from your recent Tour with us. I was of course most alarmed to learn that you were extremely disappointing. I appreciate you bringing this matter to my attention and the opportunity to address your concerns and feedback. I have personally investigated what occurred in the morning of your tour, and my operations team has informed me that due to road traffic conditions the Tour Manager was running late, the driver did allow all to board the coach so you were not standing outside. I am very sorry that your Tour experience did not meet the high standards we strive to achieve in all aspects of your tour. Once again, thank you for posting the review. Constructive feedback is critical to us in our constant bid to improve our products and services, in light of your feedback we will continue to evaluate our procedures to ensure they meet with the expectations of all our clients. We do hope that we will have the opportunity to serve you again at Star Tours.

Kind Regards,

Customer Care Team

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★★★★★

“Our tour was very good tour guy jigar was very helpfull ”

Written on: 24/08/2015 by Hunterhv1992 (1 review written)

Our tour was very good tour guy jigar was very helpfull… Read Full Review

Startoursltd's Comment

Written on: 19/09/2015

Dear Sir/Madam,

Thank you very much for your kind feedback. We certainly look forward to welcoming you back in the near future.

Kind Regards,

Customer Care Team

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★★★★★

“What an excellent experience-European...”

Written on: 23/08/2015 by vivsanjay (1 review written)

When you think about tour management by Indian, you feel chaotic and unorganised. But my view was completely shattered by Tour Manager. He was able to make individual travellers into one unified group. Along with that his knowledge about the sites and it's history was commendable. His energy level and simplicity was remarkable. On top of that his time management and presence of mind was superb. Last but not the least Mark was indeed a fab driver. By the way who can forget the lovely Indian… Read Full Review

Startoursltd's Response to vivsanjay's Review

Written on: 19/09/2015

Dear Sir/Madam,

We are delighted to read how much you enjoyed your Tour with us. I am happy to learn that our facilities and service far exceed your expectations. Once again, thank you for recommending us. We certainly look forward to the opportunity to welcoming you back in the very near future.

Kind Regards,

Customer Care Team

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★★★★★

“7 Day European Highlights Tour”

Written on: 22/08/2015 by PriyeshT (1 review written)

We began the 7 day European Highlights tour on August 3, 2015. It was an excellent experience. Our tour guide was Mr. Nanu. He made the difference in making the tour from an average experience to a memorable event. He was able to speak in many languages fluently. He spoke to us in English, Gujarati, Hindi, and Marathi. The information at the sites was very good, as it gave us the extra information needed to appreciate what we were seeing. The timing at each site was definitely… Read Full Review

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★☆☆☆☆

“The crazy TM”

Written on: 19/08/2015 by 451Hastings (1 review written)

Please make sure the person I dealt with is not your Tour Manager. Horrible and Arogent. Accusing India and folks coming from India on the Tour. Prime importance is only about Toilet and not about seeing places He is never with the team and disappears once we reach the place of visit. Please cancel your bookings if Crazy man is your TM This review is on our current 9 day E.E Tour and we are on our 5th day. Assigns a tour guide for less hours in Rome and we reached inside vatican… Read Full Review

Chess4Me's Comment

Written on: 21/08/2015

They're all same. Our tour manager was Khushru and he wasn't any better. He was with us all the time but very discouraging person and rude (I belive). He was treating all of us as he paid for the trip. We felt like we were travelling in coach in the India where no customer service and etc. The hotels were good overall except one in Italy horrible but it was scenic. The food was great first two days (Chocolate factory, dinner same night and lunch in Black forest) rest was average food and Bhojan in Paris was pathetic they were rude and their staff engage in physical fight with one of the tourist in the bus and tour manager was silent and felt Bhojan employees and owner wasn't at fault. Later I found out this TM lives in Mumbai and only comes to UK during the three months season; so he has no clue in terms of customer service and all.

I wrote a nasty review on this board and star tour asked reviewcenter to remove it.

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★★★★★

“7 day party in Europe with Star Tours”

Written on: 19/08/2015 by skpanda_india (1 review written)

My wife and I toured Europe for 7 days (3rd to 9th August '15. The tour was fantastically arranged. The tour manager, Nanubhai was superb.He made utmost effort to see to it that we didn't miss anything on the tour and that we had the best food & accommodation available under the circumstances. I would certainly opt for Star Tours in future and also recommend to my friends/acquaintances… Read Full Review

Startoursltd's Response to skpanda_india's Review

Written on: 19/09/2015

Dear Sir/Madam,

Thank you for the review, we certainly look forward to welcoming you again soon.

Kind Regards,

Customer Care Team

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★★★★★

“EUDLD 05/08/2015”

Written on: 19/08/2015 by Van50 (1 review written)

The tour was fantastic. Food, Accomodation and guidance of tour manager Mr. Hoshang was excellent. He has very good knowledge of places, roads and history of Europe. He is very friendly and arranged all iteranary very well. Thanks you Star tour and Mr. Hoshang for arranging such a wonderful trip. I would recommend Mr. Hoshang to be our tour manager again when we go next tour. Thanks Rajesh Gajjar… Read Full Review

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★★★★★

“A wonderful experience!”

Written on: 17/08/2015 by Carsona358 (1 review written)

An amazing tour organised by the Star Tours Team. This was my second time with them and I am glad I chose to go with them again. I am completely satisfied with the service provided. Very customer oriented and professional. The tour guide Kamal was excellent and knew her stuff. I would definitely recommend it to others! … Read Full Review

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★★★☆☆

“Panaromic Europe Trip”

Written on: 16/08/2015 by Chazm380 (1 review written)

Had been on panoramic Europe trip. Not able to choose a seat is a big disadvantage. We were told by call centre that we will be seated in middle row but we were given last row seat. Its bit suffocating when A/C is switched off. Its bit hectic drive on Day-1. Day -1 dinner was not good, otherwise Lunch and Dinner was good. Hotels are OK not great. Tour Driver  was very decent and very good through out the trip. I felt the Tour manager was a arrogant to start with, but later on felt he is… Read Full Review

Startoursltd's Comment

Written on: 19/09/2015

Dear Sir/Madam,

Thank you for taking a tour with us, and your feedback. We strive to accommodate all of our clients and their needs and I’m disappointed that we did not meet your expectations. We’re sorry you were not fully satisfied with your overall Tour. We appreciate the candid feedback we receive and welcome any opportunity to improve.

Kind Regards,

Customer Care Team

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★★★★☆

“Panoramic European 5dys tour”

Written on: 16/08/2015 by 422Whitehead (1 review written)

We were on a Panoramic 5dys tour. Oh!! Wat n experience. Enjoyed a lot. Tour manager n Coach driver-  were friendly. Manager ws sometimes very firm bt i guess that's how he(as a manager) is supposed to b. Amazing food n wonderful hotels. A big thank u to Star tours family. By d end of d tour we all became like one big family. Thnx to manager for giving informations about different places. Also to the driver for adding to it n driving so safe n smooth… Read Full Review

Star Tours's Comment

Written on: 21/09/2015

Dear Sir/Madam,

Thank you for your kind feedback regarding your recent tour with us. We are delighted to hear that you had a wonderful time on your Panoramic Europe Tour. We are very proud to serve you, and would welcome the opportunity to do so again very soon.

Kind Regards,

Customer Relations Team

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★★★★★

“Excellent Service for Greece trip”

Written on: 15/08/2015 by Robles60 (1 review written)

Star Tours arranged a private tour for us in Greece, which included 3 days in Santorini and 4 days in Athens. We had a wonderful time in Greece, thanks to all the arrangements made by Star Tours. Our party had 4 families with kids and included an older couple with one of them having difficulty to walk. The private tour arranged by Star Tours accommodated our needs. Staff at Star Tours were very responsive to our questions and even called us on international line to provide necessary information… Read Full Review

Soniashah's Comment

Written on: 17/08/2015

Thank you for your lovely feedback. We are pleased to hear you had a great trip!

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★★★★★

“We discovered europe”

Written on: 14/08/2015

Tour discover europe started on 3rd aug 2015 was awesome.had the great time wid d tour members and star tours staff.. Tour itinary was properly covered Food was good!hotels were superb Everything was just perfect. Coaches r comfortable Fish(driver) is well trained and good Tour manager neeraj gave the appropriate history about the places and enough time to explore as per the itineraries and was purely professional wid his work! We had d great time!! Highly recommended Great job Hope to travel… Read Full Review

Prasadshetty's Comment

Written on: 17/08/2015

Thank you for taking the time out to share your experiences!

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★★★★☆

“Panaromic Europe - Amazing tour”

Written on: 13/08/2015 by Abhishek_Mavinkurve (1 review written)

I had been on the Panaromic Europe tour starting 8th Aug to 12th Aug. This was my second Europe tour with Star tours, but my very first long holiday after marriage with my beautiful wife, hence I wanted it to be a memorable one. Star tours did not disappoint me here. The tour guide  and coach driver were both friendly and professional at the same time, not to forget experts at their respective jobs. The Itinerary was very good, giving sufficient time at the spots as well. I would never forget… Read Full Review

Startoursltd's Response to Abhishek_Mavinkurve's Review

Written on: 19/09/2015

Dear Sir/Madam,

Thank you for taking the time to share your feedback from your recent Tour with us.

We certainly look forward to welcoming you back.

Kind Regards,

Customer Care Team

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★★★★☆

“Panoramic European tour”

Written on: 13/08/2015 by Juliuso411 (1 review written)

The tour was excellant.Tour guide Kaiwan and the Driver Shoan were great… Read Full Review

Startoursltd's Comment

Written on: 19/09/2015

Dear Sir/Madam,

Thank you for the review, we certainly look forward to welcoming you again soon.

Kind Regards,

Customer Care Team

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★★★★☆

“Great trip esp for Indians!!”

Written on: 13/08/2015 by EzekielDean (1 review written)

i was on panoramic 5 days tour and it was awesome. Hectic one but thats what we get if we want to cover 4 countries in 5days from UK. Best parts were Paris night tour and Swiss tour. Tour manager got better and better as the trip progressed. Last two days were filled with lot of fun. Food ( lunch and dinner) was awesome .. Accomadations pretty good. Tour covered all the parts of itinerary.. End of the trip it was like a big family on a holiday trip. If u can survive long coach journeys and… Read Full Review

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★★★★☆

“Wonderful tour! Amazing experience”

Written on: 13/08/2015 by AbhishekMavinkurve (1 review written)

I had been on Panaromic Europe tour which was also my first long holiday after marriage with my beautiful wife. The locations covered were all excellent. The Paris by night tour was simple awesome. The river Sienne cruise was a very romantic one. The tour manager  and driver were very friendly and professional at the same time. The hotels were very good with the Indian food the experience was really very heart filling. The only complaint from me is the hotel in Switzerland - Schweizehof is a… Read Full Review

Startoursltd's Response to AbhishekMavinkurve's Review

Written on: 19/09/2015

Dear Sir/Madam,

Thank you for taking the time to share your feedback from your recent Tour with us.

We certainly look forward to welcoming you back.

Kind Regards,

Customer Care Team

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★★★★★

“We just took “Wonders of Europe” tour- 10 days,...”

Written on: 12/08/2015 by Satterqs (1 review written)

We just took “Wonders of Europe” tour- 10 days, wonders of Europe was really full of wonders. We had excellent tour manager, who was knowledgeable, full of humor, and fun. Dint forgets to mention famous fountain of Greg Peck movie “Roman Holiday” In bus entertainment was very enjoyable, watched couple of famous Bollywood movies. Meals and hotels were more than adequate, appropriate for tourists. Above all, night tour of Paris was splendid. Driver was very friendly & accommodating. We… Read Full Review

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★★★★★

“Amazing PRSND”

Written on: 12/08/2015 by Dylani364 (1 review written)

We booked for the beginning of August for a tour to Paris 3 days. Our driver and tour manager was great! They did an outstanding job taking us everywhere on time. They even took us to places that were not on the itinerary and gave us a rare luxury of shopping time, we even had time to go up the arc de triumph. They took us on a long way around Paris so we could enjoy more sights then what they said on the book. We and our guests from USA really enjoyed the tour. We wanted to eat something in… Read Full Review

Startoursltd's Comment

Written on: 19/09/2015

Dear Sir/Madam,

Thank you for the review, we certainly look forward to welcoming you again soon.

Kind Regards,

Customer Care Team

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