Star Tours UK Reviews

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★★★★★

“European Highlights- April 15th-21st-Amazing tour”

Written on: 22/04/2013 by VenuPruthvi (1 review written)

It was one of our most memorable and unforgettable trip. We were really fortunate to have Tour Manager Mr.Adi who is very enthusiastic,efficient, knowledgeable and a friendly person. His cheerful attitude and insight was very refreshing. Each and every aspect of the trip was very well managed by Mr. Adi and also special thanks to coach driver. we have returned from the trip with wonderful memories and will definitely recommend Star Tours to our friends and relatives. Thanks, Venu & Pruthvi… Read Full Review

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★★★★★

“HATS OFF U STAR TOURS ! BE ALWAYS WITH US”

Written on: 22/04/2013

STAR TOURS---BE WITH US ALWAYS ! Only by yesterday night I came back from my 7 day Europe tour thro STAR TOURS of UK ! What a memorable 7 days indeed . As the proverb goes , behind the success of every tour , there should be a well balanced TOUR MANAGER ! We are fortunate to have Mr.Aadi , an ELDERLY LEADER , with HONEST , TRANSPARENT, UPDATED, DYNAMIC personality ! I'm the Correspondent of the reputed VIDYAA VIKAS EDL INTNS of 20000 students . Touring around the world frequently with many… Read Full Review

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★★★★★

“discover europe is awasome”

Written on: 20/04/2013

I am Anil Sandansing I enjoying Discover Europe with star tuor Discover Europe from 13 APRIL ist is very good trip tour manager is nice… Read Full Review

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★★★★★

“just came back from Europe tour.well organised and...”

Written on: 19/04/2013

just came back from Europe tour.well organised and well conducted.Thanks Neeraj for your help. we are going to use your tour services again.food and stay both were excellent. mrs.krishna mahadevan… Read Full Review

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★★★★☆

“Had a great trip! Idealfor people from...”

Written on: 17/04/2013 by PradeepKN (1 review written)

Positive: 1.Lots of places to see, good for people who are short of time and just want to see landmark places. 2. Good, hot, plenty, tasty gourmet indian food. Good for parents/relatives visiting from India. Surprised to see even Indian masala tea ! 3. Good hotels, as most places are premier spots and good to stay in hotels like Ramada in Engelberg. 4.We had Hoshang, very professional, courteous,jovial guy good with children too! Surely one of the major plus point of tour. Even driver too was… Read Full Review

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★★☆☆☆

“Egypt tour April 6th | below expectation”

Written on: 15/04/2013 by nithinnambiar (2 reviews written)

Pros 1. Nile cruise was the highlight of the tour with excellent food and facilities and friendly staff. 2. Local guide was friendly and entertaining. 3. Indian food provided at couple of Indian restaurants was good. 4. Airport transfers were on time and without any hassle. 5. Excellent swimming pool in Cairo(Pyramid park hotel). Cons. 1. Pyramid park hotel well below 5 star standards, Rooms were not good with broken furniture,hanging plug points & bad air conditioning. 2. No dinner… Read Full Review

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Star Tours's Response to nithinnambiar's Review

Written on: 22/04/2013

Hi,

Thank you for leaving your review upon this social media site.

We at Star Tours are naturally concerned when any of our clients have cause for complaint. Upon reviewing your correspondence, we believe that an elaboration would be appropriate.

We are glad to hear you enjoyed part of your itinerary as we strive to make our passengers have an enjoyable experience throughout the tour.

The hotels we employ in all of our destinations are rated according to their local classification. The Pyramid Park hotel and resort is a 5* Egyptian standard property which fulfills all pre-requisites of a 5* property in Egypt. The property boasts a number of facilities which are available to clients at no or minimum charge, such as the swimming pool, fitness centre and sauna facilities. We are surprised by the comments you have made regarding the condition of the room. In instances such as this, the matter should have been resolved in resort by communicating the issues to the front desk or your local guide. We will certainly contact our agents regarding this matter and ensure that the same is not faced by our future clients.

The Pyramids of Giza are featured within the itinerary as a photo stop. This is where our clients are able to experience these ancient wonders and take wonderful pictures. The entrance to the Pyramids is not included as the attraction is not suitable for all travelers. The entrance is not accessible via wheel chair, neither is the path which is used to take you through the Pyramid itself. Individuals who wish to visit the Pyramid chamber have the option to purchase tickets on sight at a nominal cost. However our ground operator informed us that passengers requested to enter the Hetb Hers pyramid and were allowed to do so at no charge.

As water is not sanitized in the manner which it is in Western Europe, water is not as readily available and as such chargeable. Egyptian restaurants are not generally obliged to provide bottled water free of charge, due to the over head costs. This factor is not taken into the costing as it is a minor expense in Egypt for individuals to purchase water as and when required.

Due to political unrest, a strike which ensued amongst the train employees delayed and eventually terminated service for the route which you were scheduled to take. All flights from Cairo to Luxor were booked and the only other alternative was an over night coach journey which was agreed upon by all the members of the group. The dinner which would have been provided on the train was organized at short notice and was of an appropriate standard. The group was scheduled to stop on route to Luxor at a hotel; however the majority of the group preferred to travel directly to check-in within the cruise. This case of force majeure was unfortunate; however our ground handlers acted accordingly and arranged alternative transportation for you and your group. No elements of the sightseeing schedule were missed out upon. The operators ensured the safety of all in the group and worked to ensure that all on the tour were not affected by the political tensions within Egypt.

Within any group organized tour, there will be an opportunity for clients to shop at locations which the destination is famous. During your guided tour, your tour manager escorted you to reputable establishments which are geared towards providing tourists with a range of quality products within a controlled environment. Egypt is currently facing a downward economic spiral, and as such many street vendors will have a tendency towards striking hard and fast deals with unsuspecting tourists. Within tour-lead shopping excursions, tourists are able to learn interesting facts about the specialties of the destination as well as have the opportunity to purchase assured goods in safe, friendly environments. At some locations, tourist attraction stops are only meant to be photo stops and often 20 minutes will be sufficient for that specific location. The main portions of the sightseeing excursions which you would have taken were completed allowing appropriate time to explore and take photos.

Some locations within Egypt have been deemed as unsafe for tourists due to the political unrest which took hold of the country. Our ground handlers have altered the programme and substituted certain attractions for others where possible. The locations which you where unable to visit were changed due to a warning of unsafe conditions. The Nubian Museum remains closed and the Khan el Khalili bazeer was covered on day 8. Esna is a port which you visit on the second day of your cruise. That night you pass the Lock of Esna and dock. Early morning you will depart for the temple of Edfu on horse drawn cart. That night individuals have the opportunity to explore Esna independently, however as it is not guided, we have instructed tour guides not to allow clients to get into troublesome situations. This is simply due to the civil unrest which is spreading within the country.

We understand that you were unpleased by some instances which occurred during your tour. The majority of the issues which you elaborate upon are out of the control of Star Tours or our local ground handlers. We will certainly inform our ground handlers to ensure that all rooms are certified before check-in and if the problem arises in the future, we shall insist upon changing the hotel completely. You mention that you thoroughly enjoyed the majority of the services which you were provided such as the Nile Cruise and the courteousness of our local ground handlers and it seems that only a few instances were unpleasant. We hope that you appreciated the services which you were provided and the fact that during your tour, you and your group remained unaware of the countries troublesome situation. We will certainly look into improving the services which you mention within your correspondence.

We are disappointed that you have chosen this method of communication to readdress your concern with us and not contacted us directly. If you would like to contact us you may do so by addressing your correspondence to info@startours.co.uk and we will respond to you within statutory UK guidelines.

We hope that you will get in contact with us in the very near future

Yours Sincerely,

Mr. Manjit Suri

Sales Manager

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★★★★★

“Treasures of Europe 30 Mar With Hoshang”

Written on: 09/04/2013 by sudheer.moweri (1 review written)

Me and my wife Sini had an amazing 9 days, visiting the most beautiful places in Europe with Star tours. The tour was very well organised and any minor problems that happened was very very well handled. In no way the tour was compromised. I was amazed by the way Indian food was organised thru out the trip. The food was excellent, easily beating any India restaurants in UK. Think of Hot Indian Puri, Pakoda and hot masala tea served with snow all around you and that exactly what they did in Black… Read Full Review

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★★★★★

“Great tour with fantastic manager (SAJJI) and driver...”

Written on: 08/04/2013 by amit.paul (1 review written)

I availed European Highlights tour of 7 days at easter break in 2013 to cover Switzerland, Paris and Germany (orientation only) which proved to be rocking trip with Star Tours. Below are the resons and I would recommend every one reading this review to consider these aspects while planning for a trip specially to non-english speaking countries in Europe: 1. Coverage - Tour coverage is something which is a primary call from the person taking the tour. My primary aim was to cover as much of… Read Full Review

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★★★★★

“Paris 4 days tour.”

Written on: 08/04/2013 by govinsree (1 review written)

Perhaps, in my opinion, the Star Tours in London speaks less and does more. Their professional expertise and dedication towards customer service results in good delivery. Decent accommodation with breakfast and evening dinner completely relieves us of tiredness. The day to day tour planning from dawn to dusk is devised to suit the best timings of certain spots. The Tour Managers, particularly Mr.Gareth, a 'Super Star' in his profession is an outstanding personality where none can feel let… Read Full Review

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★★★★★

“Group tour to PARIS for 4days -AMAZING !!! Star tours ”

Written on: 07/04/2013 by DEVALAL (1 review written)

We 52 of us have travelled with Star Tours on April First week. whole of our experience was amazing , from the begining onwards the communication with Mr.D.Shah was very good , he cleared all my doubts with the emails and text messages .we are very satisfied with each and every moments of our days . Bus were very comfortable for our needs. our Tour Manger Khushru Very Friendly and polite and very knowledgeable person ,every one us and e liked him. The hotel Stay was very comfortable… Read Full Review

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★★★★★

“BEST TOUR MANAGEMENT COMPANY”

Written on: 05/04/2013 by nithinbh (1 review written)

I along with my wife went on the Panoramic Europe (18-35) on 29th March. It was the best trip we have had as a couple so far. Our Manager Jai Shiv was exceptional in organising every bit of the trip to the last min. Best thing about him is, he never made us feel like we are in some kind of cheap tours where people are always rushed. He would just announce a time to assemble and just wait for everyone to arrive. I have seen other managers who get grumpy and start screaming to everyone that they… Read Full Review

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★★★★★

“Tour Manager Mr Kalpesh is rock”

Written on: 03/04/2013

this was our first trip to Europe, so didn't want to travel on our own. i have Selected Star Tours Below are top points which make STAR TOURS different from our coach trip organizers. 1. Good quality food is provided 2. Nice Hotels to stay. We got to stay in NOVATEL hotels for 3 nights. 3. Our tour guide Mr KALPESH was polite, helpful, organized and very knowledgeable about the places we visited he gave a lot of information, this made the trip more interesting and learn a lot of… Read Full Review

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★★★★★

“Excellent - Panoramic Europe Trip - 28 MAR - 2APR 2013”

Written on: 02/04/2013

Thanks to star tours for making my panoramic europe trip a memorable one. Excellent hotels for all the 4 nights and food was really fantastic. Though the trip was bit tiring but we have covered all the places mentioned them. Once again thank you to star tours… Read Full Review

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★★★★☆

“4 days Paris tour (during Easter break)”

Written on: 02/04/2013

STAR tours is now very famous in UK among Indians. We have returned yesterday after spending 4 days with them. Coach (Bus) : STAR tours is getting more booking specially during Easter holidays ( 4 days) so it is understood they are running out of their resources.They have 'hired' coaches from different companies (whatever is available) and that is the reason, probably our coach was not of STAR tour and was 'NOT fit for long journey'.Journey was boring on both side - only single small tv in… Read Full Review

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★★★★★

“very nice thank you star tours”

Written on: 31/03/2013

Star tours was a fantastic tour of Paris!!! It would have been literally impossible for us to do a similar quality holiday for of Paris on our own... The tour guide was funny and gave usa fantastic interesting guide of Paris; the coach driver was flawless and the hotel was a luxurious 4 star French hotel that had delicious French food and generally a amazing comfortable place to stay. The staff were very helpful and I would like to thank them for making our holiday a really good one. As for the… Read Full Review

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★★★★★

“Excellent service from team of compassionate tour...”

Written on: 27/03/2013 by ganeshgadekar (1 review written)

Dear Star Tour team, I would like to express my gratitude and thankfulness to your team for considering my request. I appreciate that you both listened to my rant calmly, and allowed me to express my beliefs. I write to say that you went beyond your routine to accommodate my request and it has exhibited that you are really 'always there to help!'. This gives me confidence and satisfaction that Star Tours are the best available, where your needs, as a customer, are considered first than… Read Full Review

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★★★★☆

“Panoramic Europ Tour -Feb 2013”

Written on: 11/03/2013

[name removed] , who was the tour manager for our PNER 2013 tour. [name removed] and driver [name removed] took great care of us all, gave us time and space to enjoy all sites, and made our tour more enjoyable. Heartily thank. Viral Padharia… Read Full Review

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★★★★☆

“Treasures of Europe - Oct 2012.”

Written on: 05/03/2013 by suresha25 (1 review written)

This was my first experience with a travel agent: Star Tours. They were genuine and clear on their policy. As this was my first tour experience, I wasn't sure about the Europe visa & travel insurance. I had difficulties sorting it out, where I felt that star tour could have communicated a bit more to advise on the procedures and regularities. Having said that, I only had difficulty in the pre-tour arrangement but the tour as such was a fantastic experience. They kept to their promise per the… Read Full Review

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★★★★★

“Panoramic Europe Tour with Star Tours - Feb 2013 ”

Written on: 01/03/2013 by anjalik10 (1 review written)

It was a nice trip I ever had. I really enjoyed this trip from start to end. There were 55 amazing people with me. Food, Hotel accommodation were awesome. Credit goes to [name removed] our tour manager and [name removed] our coach driver.. They are excellent!! They managed everything so well that no where I could find it hectic. [name removed]'s small games could do some magic and kept us entertained all the way in Bus:) [name removed] is very skilled and professional He knows his job well… Read Full Review

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★★★★★

“Panoramic Europe Tour with Star Tours-February 2013”

Written on: 28/02/2013

Me & My family participated in Panoramic Europe Tour with Star Tours recently. It was a really enjoyable and knowledgeable trip to all of us.55 members who went on the trip also very friendly and we all felt like a one family.The hotel accommodation and food also really good. I would like to sa a special word about our tour manager Dilip Patel. He is a great character and I believe Dilip is the main person who was behind this successful tour. He is very knowledgeable and he made our trip not… Read Full Review

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