Star Tours UK Reviews

★★★★☆
4.2 / 5
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★★★★★

“Treasures of Europe.”

Written on: 20/05/2014

Worth to Go on this Tour. Food was good. Hotels were also good. Overall very Good experience.Adi Dalal was our tour manager, He was very experienced, knowledgeable.He made us to play lot of games during the whole trip which was very good time pass.We were always on schedule and he showed us extra places other than itinerary . Our Coach Driver Fish was very good, helpful and very very smooth driver. Overall this tour is value for money… Read Full Review

Star Tours's Comment

Written on: 22/05/2014

Hi,

Thank you for leaving this review upon this social media website. We are pleased to hear that you enjoyed the tour and we are sure to pass your kind words to Adi and Fish. We hope to serve you and your family in the near future.

Kind regards,
Manjit Suri
Sales Manager
Star Tours UK Ltd

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★★★★★

“Awesome europe experience”

Written on: 19/05/2014 by JainMitesh (1 review written)

Treasures of Europe was indeed a fantastic experience. Me n my wife had a great time on this tour. The tour covered destinations not only the ones in the itinerary but more than that, because of the time management of tour manager Adi Dalal and the coach driver Fish!! This duo was a fantastic combination, very helpful and understanding. Adi is very knowledgable person and Fish is brilliant driver. No rash driving even for a second. During long drives, Adi made us play games, which were so… Read Full Review

Star Tours's Response to JainMitesh's Review

Written on: 20/05/2014

Hi,

Thank you for leaving this review upon this social media website. We are pleased to hear that you enjoyed the tour and we are sure to pass your kind words to Adi and Fish. We hope to serve you and your family in the near future.

Kind regards,
Manjit Suri
Sales Manager
Star Tours UK Ltd

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★★★★★

“It was really a fantastic tour, worth to go for...”

Written on: 19/05/2014 by AydenParker (1 review written)

It was really a fantastic tour, worth to go for it.Tour manager and coach driver were outstanding in supporting and entertaining the group. They were quite innovative and helpful and showed us more spots than mentioned in itinerary.except once food quality and variety was awesome.It was a memorable trip. Thanks star tours… Read Full Review

Star Tours's Comment

Written on: 20/05/2014

Hi,

Thank you for leaving this review upon this social media website. We are pleased to hear that you enjoyed the tour. Our tour managers always appreciate when their hard work is appreciated and we at Star Tours strive to make everyone's holidays as memorable and as enjoyable as possible. We hope to serve you and your family in the future.

Kind regards,
Manjit Suri
Sales Manager
Star Tours Ltd UK

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★★★★☆

“Treasures of Europe 10 May to 18 May 2014”

Written on: 18/05/2014 by Xiomarau404 (1 review written)

Fabulous Tour. Eight of family members took this trip & I am delighted that we went with Star Tours. Highlight of tour: (1) Tour was very well planned. (2) We were lucky to have one on the best tour manager & driver of the Star tours. Both of them has a good knowledge of places we visited & gave plenty of information. They saw us more places then mentioned in itinerary. I would given 5 stars for their services. (3) Hotels used throughout of tour were excellent except for one. (4) Visited one… Read Full Review

Star Tours's Comment

Written on: 20/05/2014

Hi,

Thank you for leaving this review upon this social media website. We are pleased to hear that you enjoyed the tour. Our tour managers always appreciate when their hard work is appreciated and we at Star Tours strive to make everyone's holidays as memorable and as enjoyable as possible. We hope to serve you and your family in the future.

Kind regards,
Manjit Suri
Sales Manager
Star Tours Ltd UK

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★★★☆☆

“Treasures of Europe 3rd may to 11th may2014”

Written on: 11/05/2014 by Devireddy (1 review written)

The tour is well organised except poor quality of hotel stay in Rome italy,in the sense that: 1.Fairdeal mercides bus is comfotable and the Andria driving n behaviour is good.one improvement requires is inside bus atleast one full cleaning after every 2 or 3 days required..that is lacking.. 2.Tour manager Neeraj is organised and takes care of washrooms requirement and passengers carefully. Improvement needs is..to tell more about the countries,places,culture,economy like the guide did last… Read Full Review

Star Tours's Response to Devireddy's Review

Written on: 15/05/2014

Hi,

Thank you for leaving this review upon this social media website. We are pleased to hear that you enjoyed the tour. Our tour managers always appreciate when their hard work is appreciated and we at Star Tours strive to make everyone's holidays as memorable and as enjoyable as possible. We hope to serve you and your family in the future.

Kind regards,
Manjit Suri
Sales Manager
Star Tours Ltd UK

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Devireddy's reply to Star Tours's Comment

Written on: 15/05/2014

Sir..
Take care about change of hotel in rome..

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Star Tours's reply to Devireddy's Comment

Written on: 15/05/2014

Sir,

We have sent our concerns to the supplier to ensure that our passengers receive better services. Please accept our apologies for any inconvenience caused.

Kind regards,
Manjit Suri
Sales Manager
Star Tours Ltd UK

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★★★★★

“Amazing Tour - Swiss Special from 2nd-5th of May, 2014”

Written on: 09/05/2014 by Mani1983 (1 review written)

It was really an amazing and wonderful tour right from day 1 till the end of the tour. We thoroughly enjoyed each and every minute of this trip as it was very well organised by the Tour Manager (Mr.Kesarsp) and with the help of ever smiling and friendly Coach Captain (Mr.Eric) :-) The Tour Manager had all the right information to share with us and was very friendly & professional! The food was also excellent. Overall, this tour is definitely worth all the time & money that we had spent! Thanks… Read Full Review

Star Tours's Response to Mani1983's Review

Written on: 15/05/2014

Hi,

Thank you for leaving this review upon this social media website. We are pleased to hear that you enjoyed the tour and we are sure to pass your kind words. We hope to serve you and your family in the near future.

Kind regards,
Manjit Suri
Sales Manager
Star Tours UK Ltd

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★★★★☆

“Panoramic Europe 1st-5th May”

Written on: 08/05/2014 by adman14 (1 review written)

Very good trip. Awesome group of people. Tour manager Santosh Raghavan also very good with his time management skills. Very Attentive & informative. Good food. Good hotels. Only thing I would say little more time needed on Eiffel Tower. All in all good experience. wouldn't hesitate to travel again but will think of flight tours than coach tours. Definitely recommended. Alok… Read Full Review

Star Tours's Response to adman14's Review

Written on: 15/05/2014


Hi,

Thank you for leaving this review upon this social media website. We are pleased to hear that you enjoyed the tour and we are sure to pass your kind words to Santhosh Raghavan. We hope to serve you and your family in the near future.

Kind regards,
Manjit Suri
Sales Manager
Star Tours UK Ltd

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★★★★★

“Fantastic ”

Written on: 08/05/2014 by Valentino327 (1 review written)

Wonderful tour, one should surely visit Switzerland through star tours Swiss special package. very well organised, detailed information and clear understanding of each place visited. Excellent service oriented, if you love Indian food, you would get to taste a vast variety of Indian arranged by Star tours.. we were very much thrilled to get a "Upma" the south Indian breakfast with "authentic Avakay" in Geneva. Could improve a little on hotels especially Ramada, too bad with bedrooms structured… Read Full Review

Star Tours's Comment

Written on: 15/05/2014

Hi,

Thank you for leaving this review upon this social media website. We are pleased to hear that you enjoyed the tour. Our tour managers always appreciate when their hard work is appreciated and we at Star Tours strive to make everyone's holidays as memorable and as enjoyable as possible. We hope to serve you and your family in the future.

Kind regards,
Manjit Suri
Sales Manager
Star Tours Ltd UK

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★★★★☆

“Italy by Flight”

Written on: 08/05/2014 by GinaFry370 (1 review written)

Great Experience with Hoshang..this trip would be etched in becuase of this jovial tour guide who was pushy for a reason and yet accomodating and amiable. Though the Vatican city tour was not really included in here, he magically made it happen..he bonded well with all and helped develop a wonderful camaraderie within the group..issues raised to him about food, trip timings etc were all taken on board and addressed. About the tour - at the cost - definitely value for money - reasonably good… Read Full Review

Star Tours's Comment

Written on: 15/05/2014

Hi,

Thank you for leaving this review upon this social media website. We are pleased to hear that you enjoyed the tour. Our tour managers always appreciate when their hard work is appreciated and we at Star Tours strive to make everyone's holidays as memorable and as enjoyable as possible. We hope to serve you and your family in the future.

Kind regards,
Manjit Suri
Sales Manager
Star Tours Ltd UK

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★★★★★

“Fabulous Italy trip- 1st May 2014”

Written on: 07/05/2014 by ameirmirza (1 review written)

Italy was definitely one of the places that I really wanted to visit. Thankfully it turned out to be such an amazing trip. I travelled to Italy on 1st May 2014 (ITF-01-05-2014) with my wife and my 4 year old son. I think the reason why the trip was such a big success was because of our tour manager Hoshang Vevaina. He managed the tour really well. Vatican was not part of the Itenary for our trip due to a cardinal visit. In spite of that Hoshang did not give up and when he knew that the St… Read Full Review

Star Tours's Response to ameirmirza's Review

Written on: 15/05/2014

Hi,

Thank you for leaving this review upon this social media website. We are pleased to hear that you enjoyed the tour and we are sure to pass your kind words to Hoshang. We hope to serve you and your family in the near future.

Kind regards,
Manjit Suri
Sales Manager
Star Tours UK Ltd

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★☆☆☆☆

“Nightmare Experience- Anjali Ruined our dream trip”

Written on: 07/05/2014 by rathlam1 (1 review written)

Just returned from 5 Days Three Capital Tour.. The worst service possible.. Tour Manager was rude and arrogant to the core. Skipped many places listed in itenary stating parking issues ( Eg, Atomium in Belgium, Free time for shopping in Paris, Photo stop at Windmill, Amsterdam, Amsterdam City Tour.. etc). When requested to play music.. the response we received was - the CDs are not Handy and Can't play the music now". The worst happened when she left group of 9 people (including 1… Read Full Review

Manu1907's Response to rathlam1's Review

Written on: 07/05/2014

I was a co-passenger in this tour along with my wife and a child. We are also disappointed the way this tour was conducted.

We had travelled other European destinations on our own (including Switzerland, Italy etc.). However, this trip was least fulfilling primarily due to arrogant and super non helpful tour manager.

Some of the instances include - skipped a few stops mentioned in itinerary, left a group of people at one of the destinations and blamed other travellers, no free time in Paris (even though mentioned in itinerary), not inclined to get on additional paid tours, missed laser show at Disney due to early pickup, etc.

Caution for future: Ask for your tour manager and feedback on future travel with star tours.

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Rathlam1's reply to Manu1907's Comment

Written on: 08/05/2014

Just today learnt from a colleague that, leaving behind passengers, skipping the destinations are WELL known behavior of few tour managers. And the support group goes DEAF for such concerns and the Customer Relation Manager goes on long holidays ( Standard response) when one tried to reach him/her for help.

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Star Tours's Response to rathlam1's Review

Written on: 15/05/2014

Thank you for taking the time to leave a review regarding your Three Capitals Tour with Star Tours.

We at Star Tours are naturally concerned when any of our clients have cause for complaint.

Could you kindly drop us an email to enable us to investigate the matters you have raised.


Kind regards,
Manjit Suri
Sales Manager
Star Tours UK Ltd

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Rathlam1's reply to Star Tours's Comment

Written on: 15/05/2014

Dear Manjit Suri,

It dont seem like you are really concerned with this complaint!!

We had already sent out our complaints (4-5 different emails ) and were asked to wait for 28 DAYS !! to get any email from you.. Apparently I learned from our group member that after several attempts made by them, you promised them to call everyone from the tour group.. but none of us received any phone calls.

If no action been taken over this matter, we will for sure go to the press.

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Star Tours's reply to Rathlam1's Comment

Written on: 15/05/2014

Hi

We are investigating this matter hence we kindly request some countenance as we handle the queries. We have spoken to a few passengers already and we will continue to do the needful.

Kind regards,
Manjit Suri
Sales Manager
Star Tours UK Ltd

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Rathlam1's reply to Star Tours's Comment

Written on: 15/05/2014

Hi,

You pretty well know.. 4 out of 9 people are traveling back to India (with worst possible memory of this trip) by end of this month.. and your slow process will change the things to worst.
It already over 10days since we complained to you (through emails) and phone calls. How much more time do you need to investigate such an awful behavior of your staff and the trauma it caused to the tour group?

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Rathlam1's reply to Rathlam1's Comment

Written on: 16/05/2014

The more i dig into this.. i am getting disgusted.. Yesterday met 2 more members, who had suggested us the Star "Worst" tours. and on casual discussion they also disclosed that, the same INFAMOUS operator had left people behind in those two groups as well .. " They were on scotland trip and paris trip respectively". and said.. she has bad ego issues.

And said.. they didnt complaint due to cold response from support...

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Rathlam1's reply to Star Tours's Comment

Written on: 21/05/2014

Today it is Day 13!!! Look like AGAIN you are on your 28 days of Vacation period.. WAKE UP!!! and respond.

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Rathlam1's reply to Star Tours's Comment

Written on: 23/05/2014

Hello Manjit,

Learnt from one of our group member that, you responded to couple of our queries. Thank you for that.
Yet we all are demanding an open apology letter from Tour manager Anajali to be sent out to each of us and if possible you should terminate her service for her bad conduct.
As we been stressing, Star Tour is getting worst feedback because of this one person.. and you need to act immediately.

Regards,

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Star Tours's reply to Rathlam1's Comment

Written on: 05/06/2014

Dear Sir,

Could you kindly contact us so that we can speak to you directly.

Kind regards,
Manjit Suri
Sales Manager
Star Tours UK Ltd

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Rathlam1's reply to Star Tours's Comment

Written on: 06/06/2014

Dear Manjit,

Sure, we all tried to contact you through your support group .. with no luck.. so i felt this is the best forum to contact you..
As I have clearly mentioned.. your tour manager owe an apology for her misconduct and send out an open letter accepting her rude behavior.

Thank you.

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★★★★☆

“Panoramic Europe April 26! ”

Written on: 06/05/2014 by Jordanw1960 (1 review written)

We had an outstanding time with two super stars...: Coach Captain Craig n Tour guide Hoshang with all the co-passengers! It was a lot of fun traveling together as one knit group of friends...all thanks to Hoshang for his amazing efforts in making the trip a super duper hit!! We had an amazing vegetarian food all along...visited each and every place as mentioned in the itinerary..and were enlightened about the history of places we were visiting even before we arrived there with all interesting… Read Full Review

Star Tours's Comment

Written on: 15/05/2014

Hi,

Thank you for leaving this review upon this social media website. We are pleased to hear that you enjoyed the tour and we are sure to pass your kind words to Hoshang and Craig. We hope to serve you and your family in the near future.

Kind regards,
Manjit Suri
Sales Manager
Star Tours UK Ltd

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★★★★☆

“Scotland Tour Apr'14”

Written on: 05/05/2014 by starsanjeet (1 review written)

It was a very nicely managed tour. The best part of Porus Daruwala, our tour manager, he managed people with different belief extremely well. The co-ordination was great. Porus had given as enough time to enjoy every location in our tour. Hotel rooms were nice. Food was also good. Apart from sight seeing, I also enjoyed the games we played in the couch. A big thanks to Porus Daruwala and his team… Read Full Review

Star Tours's Response to starsanjeet's Review

Written on: 15/05/2014

Hi,

Thank you for leaving this review upon this social media website. We are pleased to hear that you enjoyed the tour and we are sure to pass your kind words to Porus. We hope to serve you and your family in the near future.

Kind regards,
Manjit Suri
Sales Manager
Star Tours UK Ltd

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★★★★☆

“tour was excllent because adi dalal is with us”

Written on: 05/05/2014 by YoselinUrquhart (1 review written)

Hari aum my self . Amitkumar parikshit jani /mrs.divyaben amitkumar jani.from india.l joined ur startours europen delight with disney.i was happy with tour reson is mr.adi dalal is with me because adi has good knologe to everything explant .i enjoy with many many game play and importent is all game are improve our knologe .best time to reach any place no trafik distub no public .best view i gate easy he know very well how can arrange our time.really i enjoy the trief. I was lucky.also joj bus… Read Full Review

Star Tours's Comment

Written on: 15/05/2014

Hi,

Thank you for leaving this review upon this social media website. We are pleased to hear that you enjoyed the tour. Our tour managers always appreciate when their hard work is appreciated and we at Star Tours strive to make everyone's holidays as memorable and as enjoyable as possible. We hope to serve you and your family in the future.

Kind regards,
Manjit Suri
Sales Manager
Star Tours Ltd UK

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★★★★★

“Unforgettable Europe Tour - 26-Apr to 30-Apr”

Written on: 04/05/2014 by FouziaRaees (1 review written)

The tour has been designed very well, covering most of the places in short span of time and food was awesome. The tour manager Hoshang and coach captain Creig were amazing, they were stars of our tour. We enjoyed a lot with such nice people, definitely wish to go with Star Tours again and again. Regards, Raees & Fouzia London, UK… Read Full Review

Star Tours's Response to FouziaRaees's Review

Written on: 15/05/2014

Hi,

Thank you for leaving this review upon this social media website. We are pleased to hear that you enjoyed the tour and we are sure to pass your kind words to Hoshang and Craig. We hope to serve you and your family in the near future.

Kind regards,
Manjit Suri
Sales Manager
Star Tours UK Ltd

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★★★★★

“Majestic Europe Tour - 19 April to 02 May 2014”

Written on: 04/05/2014 by Supriyaraju (1 review written)

Majestic Europe Tour - awesome experience... Special 26 - To start with, we were a group of (Special) 26 who had come from different part of the world and have enjoyed to the fullest with each other. This team had been very enthusiastic, energetic and so lively all the 14 daz... Tour Manager - Mr.Adi - Man of knowledge!!! Adi had been an excellent tour manager with full of knowledge and he had been best in executing the entire itenary... There were at times we had to travel a long distance… Read Full Review

Star Tours's Response to Supriyaraju's Review

Written on: 15/05/2014

Hi,

Thank you for leaving this review upon this social media website. We are pleased to hear that you enjoyed the tour. Our tour managers always appreciate when their hard work is appreciated and we at Star Tours strive to make everyone's holidays as memorable and as enjoyable as possible. We hope to serve you and your family in the future.

Kind regards,
Manjit Suri
Sales Manager
Star Tours Ltd UK

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★★★★★

“Treasures of Europe - 12/04/14”

Written on: 03/05/2014 by Simarina (1 review written)

We were part of the "Treasures of Europe" tour started on 12th of April, with a coach full of lovely people with us. The tour was amazing and for the first timers, willing to explore the most of Europe without the hassle of arranging the accomodation, travel etc on their own, this was the best. The tour no doubt was a fast paced one covering most of the Europe but it never felt like a burden, thanks to our tour manager Mr. Hoshang who planned it very creatively to get the maximum out of the… Read Full Review

Star Tours's Response to Simarina's Review

Written on: 15/05/2014

Hi,

Thank you for leaving this review upon this social media website. We are pleased to hear that you enjoyed the tour. Our tour managers always appreciate when their hard work is appreciated and we at Star Tours strive to make everyone's holidays as memorable and as enjoyable as possible. We hope to serve you and your family in the future.

Kind regards,
Manjit Suri
Sales Manager
Star Tours Ltd UK

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★★★★★

“Panaromic Europe 26 April”

Written on: 03/05/2014 by opcstar (1 review written)

It was an amazing tour with Coach Piolet - Creig, Tour Manager - Hoshang and with other co-passengers. The tour was well driven. food was very good, got enough time to see places mentioned in itinerary. Strongly recommend star tour. Would like to travel again & again. Om, UK… Read Full Review

Star Tours's Response to opcstar's Review

Written on: 15/05/2014

Hi,

Thank you for leaving this review upon this social media website. We are pleased to hear that you enjoyed the tour and we are sure to pass your kind words to Hoshang and Craig. We hope to serve you and your family in the near future.

Kind regards,
Manjit Suri
Sales Manager
Star Tours UK Ltd

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★★★★★

“Panoramic 5 days Europe Tour ”

Written on: 03/05/2014 by 122Allen (1 review written)

5 stars for this tour is bit less for the comfort, courtesy n guidance of dos and don't provided by the super stars like Hoshang n Craig of your team. Thanks from bottom of my heart. Jagdish Chand, India… Read Full Review

Star Tours's Comment

Written on: 15/05/2014

Hi,

Thank you for leaving this review upon this social media website. We are pleased to hear that you enjoyed the tour and we are sure to pass your kind words to Hoshang and Craig. We hope to serve you and your family in the near future.

Kind regards,
Manjit Suri
Sales Manager
Star Tours UK Ltd

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★★★★★

“Craig the Pilot”

Written on: 03/05/2014 by Moriah353 (1 review written)

I travelled with star tour on 26th until 30th of April 2014, the coach driver Craig is an Ambidexterity pilot. Tour was amazing felt like flying in a coach. we felt save in his driving he is such an amazing coach driver. I strongly recommend star tours… Read Full Review

Star Tours's Comment

Written on: 15/05/2014

Hi,

Thank you for leaving this review upon this social media website. We are pleased to hear that you enjoyed the tour. Our tour managers and drivers always appreciate when their hard work is appreciated and we at Star Tours strive to make everyone's holidays as memorable and as enjoyable as possible. We hope to serve you and your family in the future.

Kind regards,
Manjit Suri
Sales Manager
Star Tours Ltd UK

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