Star Tours UK Reviews

★★★★☆
4.3 / 5
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★★★★☆

“ i went to Scotland in March 2016 and star tour...”

Written on: 22/03/2016

i went to Scotland in March 2016 and star tour covered really good places, but one thing was disappoint me and it is Dinner at Heera Restaurant. This restaurant food was so bad and dishes, glasses, spoons, restroom, dinning area was so dirty. My humble request to star tour please do not bring anyone to this restaurant. overall was so good. Hotel and other kamasutra restaurant was great. Kamasutra was really good one to get dinner, i was feel like i am eating in India, really good test and… Read Full Review

Startoursltd's Comment

Written on: 04/04/2016

Dear Sir/Madam,

Thank you for your kind feedback regarding your recent tour with us. We are naturally very concerned when we receive bad feedback about our restaurants, I have highlighted the above to our contracts manager and we will be speaking to them in detail. I would be grateful if you can contact us with your details.

Kind Regards,

Customer Relations Team

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★★★★☆

“Amazing tour with great and excellent Driver and tour...”

Written on: 20/03/2016 by yokeloh2 (1 review written)

Our tour leader and driver is very pleasant, safe driving, patient and very friendly. The tour in general was great but if the options for food not only restricted to Indian only will be fantastic. I would also prefer to walk around in some places rather than just looking out from the coach. I presumed might not be that easy for the older age group. Very thoughtful, using different routes where we could see so much fantastic sceneries. Very grateful to him. … Read Full Review

Startoursltd's Response to yokeloh2's Review

Written on: 04/04/2016

Dear Sir/Madam,

Thank you for your kind feedback regarding your recent tour with us. We are delighted to hear that you had a wonderful time on your Tour. We value your feedback in regards to changing up the meals a little, and recently we have on some of our tours offered local meals to ensure you have a chance to enjoy the local food. We are very proud to serve you, and would welcome the opportunity to do so again very soon.

Kind Regards,

Customer Relations Team

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★☆☆☆☆

“Even we had the same experience.”

Written on: 15/03/2016 by 193Moser (1 review written)

They should have specified whether we will be getting the visa within the trip date. Even we have lost 50% of the amount… Read Full Review

Startoursltd's Comment

Written on: 21/03/2016

Dear Sir/Madam,

Thank you so much for taking the time to write to us. Firstly I would like to start by saying sorry for any frustration you may have experienced during your visa processing.

In addition to my apology, I would like to provide you with some feedback regarding the cancellation cost.

I would stress to you that we have clearly highlight visa situations to you at time of booking, and guide you the best possible way consulting embassies.

unfortunately you were unable to do visas in the time frame, duration you had due to various factors, we would ask you to get in touch with us directly for us to shed more light on your circumstance.

Kind Regards,

Star Tours Customer Care Team

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★☆☆☆☆

“Not trust worthy, be aware of this company”

Written on: 10/03/2016 by dinesh.badgoti (1 review written)

I booked the tour for France and Belgium, they confirmed the tour and even provided me Visa letter to get the Schengen visa which mentions the travel date, name of hotels etc. and now 20 days before departure they cancelled the tour. Now since time is so lessa dn tickets are so costly, I am unable to replan everything. All our easter term holiday plan is wasted. Do not trust them. … Read Full Review

Startoursltd's Response to dinesh.badgoti's Review

Written on: 21/03/2016

Dear Dinesh Badgoti,

Thank you so much for taking the time to write to us. Firstly I would like to start by saying sorry for any frustration you may have experienced during your visa processing, and tour cancellation.

I would stress to you that we have clearly highlighted that tours are subject to minimum numbers. All bookings are in place for us to issue you a visa letter, should we not meet the minimum number we usually release the services and refund the amounts due.

Kind Regards,

Star Tours Customer Care Team

unfortunately you were unable to do visas in the time frame, duration you had due to various factors, we would ask you to get in touch with us directly for us to shed more light on your circumstance.

Kind Regards,

Star Tours Customer Care Team

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★★★★★

“Amazing tour with great and excellent tour guide and...”

Written on: 26/02/2016 by samila (1 review written)

The services and response of Star Tour was excellent .European panoramic tour feb 13th to 17th was fantastic . Tour Manager,other reps and driver all are pleasant ,courteous, friendly , caring and amazing.It was a very enjoyable and full entertaining tour.Despite of terrible weather, it was short ,sweet and unforgettable interesting tour and also got chance to meet such a wonderful , very good and kind hearted people which was not been possible without you 'STAR TOUR'.So, always greatful and… Read Full Review

Startoursltd's Response to samila's Review

Written on: 08/03/2016



Dear Samila,

Thank you for your kind feedback regarding your recent tour with us. We are delighted to hear that you had a wonderful time on your Panoramic Europe Tour. We are very proud to serve you, and would welcome the opportunity to do so again very soon.

Kind Regards,

Customer Relations Team

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★★★★☆

“European panoramic tour feb 13th to 17th amazing...”

Written on: 19/02/2016 by Lalji (1 review written)

European panoramic tour feb 13th to 17th amazing tour reps and driver all pleasant and friendly service and information given all throughout the trip even provided us with jain meals on request… Read Full Review

Startoursltd's Response to Lalji's Review

Written on: 08/03/2016

Dear Lalji,

Thank you for your kind feedback regarding your recent Panoramic tour with us. We are always glad to hear feedback such as yours.

Kind Regards,

Customer Relations Team

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★★★★★

“Fantastic”

Written on: 03/02/2016 by snHarrington446 (1 review written)

The tour was very good. Our tour Guide Dilip was extremely knowledgeable and the way he explains the history of each place we visited made the tour even more interesting. The stay was in very good hotels with impeccable rooms, comfortable travel timings. The dinner was the best service as food is the most difficult thing to find in a new place. All in all, I would recommend star tours for anyone who wants to have a hassle free, comfortable holiday where you dont want to think too much… Read Full Review

Startoursltd's Comment

Written on: 08/03/2016

Dear Sir/Madam,

Many thanks for your review. We are delighted to hear that you had a wonderful Tour. It is nice to hear that you enjoyed the hotels, coach and entertainment on board.

Additionally thank you for your feedback regarding Brussels, we do this so we can show you something along the way that is feasible and logistically possible when covering large distances.

Thanks once again, hope to see you on a tour once again.

Kind Regards,

Customer Relations Team

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★☆☆☆☆

“****Terrible tour company dont trust them***”

Written on: 28/01/2016 by Pauljit19 (1 review written)

We booked the tour on February 24th today morning they called and said they have to cancel the tour because there is not enough passenger, we have deposited £240.00 pound which they said they will refund the amount hopefully but we have paid visa fees £170.00 pound and we booked flight its near about £120.00 and paid for hotel for 23rd £105.00 and all the trip we booked on month of December which is non refundable so we loss £395.00 only for this STAR TOUR but the don't care about that and… Read Full Review

Startoursltd's Response to Pauljit19's Review

Written on: 08/03/2016

Dear Sir/Madam,

We are sad to hear your feedback, there are times due to numbers that we have to cancel the tour, we will always refund your tour cost to you in full in such circumstances. We are bonded by ABTA and ATOL and will always work in practices set out by them.

If there is anything we can clear up for you or additionally check please do get in touch with us.

Kind Regards,

Customer Sales Team

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★★★★★

“every tour should have JJ”

Written on: 22/01/2016 by asha_agarwal (1 review written)

JJ of star tours is a star shining bright.... The best person ever ... You have a lot of luggage; he is smiling and helping.. You have aged parents with you on board; he is there for you before you know... You have children behaving naughty, or cranky.. There is JJ smiling and helping... You lose your cell phone... And viola... There is JJ .. Trying his best to locate it;; even finds it ,,, and not only that .. Sending it to the requested address... JJ ... What a gem of a person... My Paris… Read Full Review

Startoursltd's Response to asha_agarwal's Review

Written on: 08/03/2016

Dear Sir/Madam,

Thank you for your kind feedback regarding your recent tour with us and JJ. We are delighted to hear that you had a wonderful time on your Europe Tour and also that you enjoyed JJ as a person. We are very proud to serve you, and would welcome the opportunity to do so again very soon. We are sure JJ will be delighted with the feedback above.

Kind Regards,

Customer Relations Team

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★★★★★

“Excellent ”

Written on: 02/01/2016 by adPeck415 (1 review written)

Excellent tour in all round. Very courteous driver & tour guide. Very good food, sightseeing & hotel accommodation in Historic Scotland Tour. We couldn't complain at all. The only feedback we would like to leave is if more choices are available in Vegetarian food & is available separate that will be highly appreciated. … Read Full Review

Startoursltd's Comment

Written on: 08/03/2016

Dear Sir/Madam,

Thank you for your kind feedback regarding your recent tour with us. We are delighted to hear that you had a wonderful time on your Tour. We are very proud to serve you, and would welcome the opportunity to do so again very soon, we will definitely pass your feedback regarding food to the ops team.

Kind Regards,

Customer Relations Team

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★★★★★

“Disney special December ”

Written on: 30/12/2015 by Gauthier209 (1 review written)

The tour was unbeliable JJ is all you need to now the best ever tour Gide. Best holiday ever Thank you star tour… Read Full Review

Startoursltd's Comment

Written on: 08/03/2016

Dear Sir/Madam,

Thank you for your kind feedback regarding your recent tour with us and JJ. We are delighted to hear that you had a wonderful time on your Europe Tour and also that you enjoyed JJ as a person.

Kind Regards,

Customer Relations Team

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★★★★☆

“Good ”

Written on: 25/11/2015 by ShyannePereira (1 review written)

Sent from my iPhoneThanks for the glorious Europe tour. Your coach was cleaned and fine. Breakfast , lunch and dinner Was good. The person Mr.Khushru, was our tour manager very well with each other admirably. Thanks for Mr.khusru. The other person was Mr.Remond vadia!!!!!! Because of his nature he could not well with anyone. Being unsociable. No one can get on well with a person of that temperament. I would not tolerate such an insult. The men such offensive language to me.though… Read Full Review

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★★★★☆

“Overall very good. Enjoyed the tour”

Written on: 30/10/2015 by Ranjan.Kumar (1 review written)

My family took 10 days “European Explorer package”. Tour manager “Hushang” was very knowledgeable and took keen interest in providing all the help he could do during the trip and have high regards for his professionalism. I have two comment which I like Star Tour to consider - During summer months the hotels Star chooses must have air conditioning or minimum fans in the room. Travelers are tired and at the end of the one like to have atleast good night sleep. During summer… Read Full Review

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★★★★★

“Simply, an amazing tour!”

Written on: 30/10/2015 by LakshmiRanasinghe (1 review written)

I attended the 5 days star tours panoramic tour on the 24th of October with my husband and two daughters.Before the tour we were honestly a bit nervous about the food,safety ,companions and how this experience would be like.We were absolutely wrong. The tour manager was pleasant,knowledgable,punctual,very well organiszed and had a great sense of humour. The driver, was also a very pleasant gentleman and his driving should be highly appreciated as I can't even imagine how smoothly he completed… Read Full Review

Startoursltd's Response to LakshmiRanasinghe's Review

Written on: 08/03/2016

Dear Sir/Madam,

Thank you for your kind feedback regarding your recent tour with us. We are delighted to hear that you had a wonderful time on your Panoramic Europe Tour. We are very proud to serve you, and would welcome the opportunity to do so again very soon.

Kind Regards,

Customer Relations Team

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★★★★★

“Fabulous & Memorable”

Written on: 28/10/2015 by SanjaySinghChauhan (1 review written)

I took the 5 days Panaromic Europe tour starting on 28th Oct.  The first thing about the tour Very well managed by an able and dependable Tour manager. I was travelling with my three year old kid and had absolutely no problems whatsoever. JJ kept us informed and updated about all necessary items. The journey was by bus but there were frequent stops in between thereby allowing to take rest and lose tiredness. On reaching the spots that had to be covered in the tour itinerary, we realised… Read Full Review

Startoursltd's Response to SanjaySinghChauhan's Review

Written on: 08/03/2016

Hi,

Thank you for your kind feedback regarding your recent tour with us. We are very proud to serve you, and would welcome the opportunity to do so again very soon. We are sure they will be delighted with the feedback above.

Kind Regards,

Customer Relations Team

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★★★★★

“Star Tours-Panaromic Europe tour Experience is memorable”

Written on: 18/10/2015 by msMcCoy248 (1 review written)

When i booked the package I was thinking whether me n my wife ll get a good tour or it will b boring to go with ol the other passengers with a strange guide but my perception was totally went wrong when i met our tour manager and our bus driver . I came yesterday from my 5days Europe tour and I started missing both the person and our tour mates. It was amazing journey with ol the good memories. Each n every destination we enjoyed to the fullest because they gave us approx time in which we… Read Full Review

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★★★★★

“Italy by Flight Sept 2015 from London”

Written on: 15/10/2015 by Kusum (1 review written)

We were recommended about Star Tours via good friends from here in USA. They were 100% right. We had fabulous time with good knowledgeable tour guide, who had good humor, respect and friendly attitudes. Hotels were 3-4 stars, good and clean for your money. Vegetarian food was great arrangements Star Tours have. There is nothing negative we could think of this Company. I wish them more success in business and with this great attitudes I have no doubts… Read Full Review

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★★★★★

“LOOK NO FURTHER”

Written on: 03/10/2015 by amardeep (1 review written)

I will make this very black and white about the tour . Pros: 1. This was beyond our imagination the value of money we received , great location ,most hotels were 3* rated . 2. The food was wholesome and delicious though did get bit heavy at times for which i would blame on over eating myself . 3.They covered the key locations that you must have dreamed off and finally get to see in the flesh and blood. 4.Our tour guide was brilliant and gave us 100% everyday .This must be a hard job doing… Read Full Review

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★★★★★

“Panoramic Europe tour for 5 days”

Written on: 01/10/2015 by BenTitly (1 review written)

Just few months back, me and my husband were planning for a short Europe trip and were confused whether to drive by ourselves or to contact a tour agency as this was our first Euro tour… but we made absolutely right decision by choosing the later… we did enjoy every bit of the tour from foods to hotels and even we were so lucky to have such a wonderful group….. The tour was absolutely amazing, and of course to mention, it wouldn't have been possible if the person I dealt with was not… Read Full Review

Bentitly's Response to BenTitly's Review

Written on: 05/10/2015

to the moderator
I have mentioned our tour guide name JJ Mazar Fazal. why it has been replaced by "the person I dealt with" !!

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★★★★★

“Best trip Ever”

Written on: 30/09/2015 by Vipul2015 (1 review written)

It was our dream to visit Europe since we were teenagers. Finally managed in our 40s and with 2 children. Our tour manager JJ(mazar faizal) was absolutely brilliant! Amazing people skills topped with great knowledge of Europe and a passion for travel- Can't say enough about how great he was. Food was excellent but sometimes a bit too spicy for kids. Optional tours like Paris by night etc definitely worth it! Thanks JJ and thanks star tours for a lovely trip and lovely memories that we'll… Read Full Review

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