Star Tours UK Reviews

★★★★☆
4.3 / 5
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★★★★★

“Panoramic Europe”

Written on: 03/09/2015 by ramanayanna (1 review written)

Just a quick word to say that I am so pleased with Star Tours that I cant wait to book aother excursion. The trip was exactly as I expected. Food was excellent and hotels were fantastic. Special mention of our tour manager Hetal. She was amazing. Full of energy and always willing to help. She was very thorough in explaining the history of the place. In a nutshell we had an amazing experience and will definitey recommend this to anyone… Read Full Review

Startoursltd's Response to ramanayanna's Review

Written on: 19/09/2015

Dear Sir/Madam,

Thank you for your wonderful review. We would love to welcome you again very soon on another amazing experience. Thank you also for your kind words for our Tour Manager.

Kind Regards,

Customer Care Team

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★★☆☆☆

“Had great difficulty getting in touch with the tour...”

Written on: 03/09/2015 by JustineSandoval171 (1 review written)

Hotels not upto standard as promised and requested change of hotel in Shanghai and not implemented although had agreed to pay extra Lot of tips expectations from staff No arrangement for luggage transportation at train station to the bus in Guilin Food in certain places had very poor hygiene and I was sick for three days following one Chinese meal Overall poor value for the amount paid for the trip… Read Full Review

Startoursltd's Comment

Written on: 19/09/2015

Dear Sir/Madam,

I am most alarmed by your review and would like to apologies for the above. Please do get in touch with us with more information of your booking, so we can see exactly what went wrong and how we can improve the experience.

Kind Regards,

Customer Care Team

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★★★★★

“ A good tour manager makes a great holiday even better ”

Written on: 02/09/2015 by NeelimaPriya (1 review written)

We were group of 4 adults travelling with my parents and mother-in-law to show them on the 4 day Historic Scotland.. The trip was well managed by our tour manager from start to finish. He was very well organised, with humble down to earth attitude with a great service and hospitality. I would say the manager of the tour was face of Star tours who made every effort to keep the standard high that made us very impressed about the entire trip. the person I dealt with not only looked after us he… Read Full Review

Startoursltd's Response to NeelimaPriya's Review

Written on: 18/09/2015

Dear Sir/Madam,

Thank you for your kind review and feedback. We will review our Restaurant at Glasgow and find out exactly what happened and how we can make this even better. We thank you for your time you have taken in posting this review.

Hope to see you on a tour very soon with us!!

Kind Regards,

Customer Care Team

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★★★★★

“Panoramic Europe Tours both are best!!!”

Written on: 02/09/2015 by sanjay80sharma (1 review written)

We recently visited with the person I dealt with in Panoramic Europe Tours provided by Star Tours and I would say that we really enjoyed the trip. I would recommend this tour for those who want to visit 5 countries in very short time (5 days) and specially for the people who eat only vegetarian meals. With Regards … Read Full Review

Startoursltd's Response to sanjay80sharma's Review

Written on: 19/09/2015

Dear Sir,

Thank you for your lovely feedback, we are delighted to learn that you enjoyed your Panoramic Europe (PNER) Tour.

Hope to see you again on another tour very soon.

Kind Regards,

Customer Care Team

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★★★★☆

“7 Countries in 9 days”

Written on: 02/09/2015 by Jean333 (1 review written)

Had to attend a wedding in UK and thought why not go early and see Europe. Star Tours was recommended by a group who took this with very high reviews and we took their word for it and booked it. We took the European Explorer. There were six of us from the USA and were not disappointed. Our tour manager and the bus driver ( I think Mack was his name ) were outstanding. We could not have done this ourselves had we decided to. Worry free traveling, good breakfast and dinner every day. Saw all the… Read Full Review

Startoursltd's Comment

Written on: 19/09/2015

Dear Sir/Madam,

Thank you kindly for taking the time to share your personal experience from your recent European Explorer (EUEX) Tour with us. I am very happy to read that you had wonderful experience with us. We certainly look forward to the pleasure of welcoming you back in the very near future. Hope you also enjoyed the wedding.

Kind Regards,

Customer Care Team

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★★★★★

“It was very good tour value for money ”

Written on: 02/09/2015 by rlDonahue1969 (1 review written)

the people I dealt with  were very supportive and informative. Tour arrangements for food and accommodation were fabulous, would definitely recommend all my friends and family members… Read Full Review

Startoursltd's Comment

Written on: 19/09/2015

Dear Sir/Madam,

I am delighted to read how much you enjoyed your tour. I am happy to learn that our facilities and service were good. Once again, thank you for recommending us. We certainly look forward to the opportunity to welcoming you back in the very near future.

Kind Regards,

Customer Care Team

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★★★★☆

“"Ron" The Rockstar & "Kaiwn" The Superstar-Panaromic Tour ”

Written on: 01/09/2015 by Carly168 (1 review written)

was on panaromic eurpopian tour of 5days from 27 to 31 august 2015.Lest start with The Driver & aslo tour manager in a way.he is real super human being with very polite and helpful nature.with his funny jokes and his real time expereinces he definealty made our timeon coach,without whihc it could have been very very boring.the man had smile on his face to start the day and even after drving whole day andbefore going to hotel.thanks to him and wish you all the very best ahead.keep smiling. the… Read Full Review

Startoursltd's Comment

Written on: 19/09/2015

Dear Sir/Madam,

Thank you kindly for taking the time to share your personal experience from your Panoramic Europe (PNER) Tour. We are always happy to hear when someone has a wonderful experience with us. We certainly look forward to the pleasure of welcoming you back in the very near future.

Kind Regards,

Customer Care Team

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Mohammedgailen's Comment

Written on: 11/03/2016

Why is it that you NEVER say where people went to?

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★★★★★

“Hetal is the best . food too good .”

Written on: 01/09/2015 by mohitt (1 review written)

fantastic experience . tour manager hetal was brilliant . captain  good boy aswell . food was too good . all hotels were spot on perfect . and the itenary was perfect and wellmanaged by hetal . even though it seems cramped up or rushed up but we covered everything we expected and more . 4 countries 3 capitals 8 big cities, second highest mountain in europe , biggest waterfalls in europe and unique tumbleback waterfall ,2 dozen manmade wonders and monuments cockoo clock workshop and so many… Read Full Review

Startoursltd's Response to mohitt's Review

Written on: 19/09/2015

Dear Sir/Madam,

Thank you for your wonderful review. We would love to welcome you again very soon on another amazing experience. Thank you also for your kind words for our Tour Manager.

Kind Regards,

Customer Care Team

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★★★★☆

“Happy with star tours.”

Written on: 01/09/2015 by jayson1988 (1 review written)

Enthralled honestly in the "Around the European countries in five days" @ the panoramic Europe experience with Star tours(ST). When it was an incidental booking with you ST it was an usual expectation of any other road trips. And now at the calm closure I'm absolutely happy at the spectacular meet of more than expectations with the coach captain and the tour manager. He with his smooth drive and tour manager with her awesome conduct, I Thank you ST and set for more with the same team:)… Read Full Review

Startoursltd's Response to jayson1988's Review

Written on: 19/09/2015

Dear Sir/Madam,

Thank you for taking the time to share your feedback from your recent Tour with us.

We certainly look forward to welcoming you back.

Kind Regards,

Customer Care Team

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★☆☆☆☆

“1 Star Tours - rushed 9 day European Explorer! ”

Written on: 01/09/2015 by McLain184 (1 review written)

Please make sure the person I dealt with is not your Tour Manager. Horrible and arrogent. Disrespecting India and folks coming from India on the Tour, and lots of references to Indian Timings. Lots of late finishes i.e. dinner at 10.30pm, and regularly after 9pm - too late for children, and wakeup calls from between 5.30am to 7am - very difficult for families with young children. He often vanished once party reaches places to visit, and not once did he come and ask if anyone had any problems… Read Full Review

Startoursltd's Comment

Written on: 19/09/2015

Dear Sir/Madam,

Thank you for taking the time to share your feedback from your recent tour with us. We are of course most alarmed to learn that you were extremely disappointed. I appreciate you bring this matter to my attention and the opportunity to address your feedback. I believe you have been in touch with us and we investigated whole matter.

We are sincerely sorry that your tour experience did not meet the high standards we strive to achieve. Once again, thank you for posting the review.

Constructive feedback is critical to us in our constant bid to improve, nevertheless we will continue to evaluate our procedures. We do hope that we will have the opportunity to serve you again in the future to show there are better experiences to be had with us.

Kind Regards,

Customer Care Team

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★★★★☆

“Awesome with Star Tours”

Written on: 31/08/2015 by Jayashree.janardhanan (1 review written)

Enthralled honestly in the "Around the European countries in five days" @ the panoramic Europe experience with Star tours(ST). When it was an incidental booking with you ST it was an usual expectation of any other road trips. And now at the calm closure I'm absolutely happy at the spectacular meet of more than expectations with the coach captain  and the tour manager . The driver with his smooth drive and Tour Manager with her awesome conduct, I Thank you ST and set for more with the same… Read Full Review

Startoursltd's Response to Jayashree.janardhanan's Review

Written on: 19/09/2015

Dear Sir/Madam,

Many thanks for leaving your review. We are glad you enjoyed your tour, and looking forward to welcoming you again on another experience.

Kind Regards,

Customer Care Team

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★★★★★

“Europe Majestic tour from Apr 18 to May 1, 2015”

Written on: 30/08/2015 by MahendraParikh (1 review written)

The decision was made to buy the Europe Majestic tour from Apr 18 to May 1, 2015 tour package because of excellent pricing and lot of coverage in European tour. This is one of the best tours I ever experience in my life. Although you asked not to include any staff member's name, it would be injustice to his excellent service without mentioning the tour manager's name. Our tour manager Mr. Neeraj Sharma was not only an excellent guide but also very knowledgeable about the places we visited. He… Read Full Review

Gopalsv's Response to MahendraParikh's Review

Written on: 31/08/2015

Hi Everybody,
Mr. Mahendra Parikh reviews about the Europe Majestic Tour are exact and complete, there is nothing to add. I am still recollecting the memories of tour days. We enjoyed every minute.
Please let me know if anybody is planning for another trip, so that I can join. It would be wonderful if all 30+ members joins again to explore other places.

\Gopal

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Startoursltd's reply to Gopalsv's Comment

Written on: 19/09/2015

Dear Sir/Madam,

Thank you for your wonderful review. We would love to welcome you again very soon on another amazing experience. Thank you also for your kind words for our Tour Manager.

Kind Regards,

Customer Care Team

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Startoursltd's Response to MahendraParikh's Review

Written on: 19/09/2015

Dear Sir/Madam,

Thank you for your wonderful review. We are happy to learn that you had a wonderful experience and the kind words for our Tour Manager. We are sorry for the inconvenience you suffered with the hotel, but I hope the corrective measures were well met.

Kind Regards,

Customer Care Team

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★★★★☆

“Value For Money”

Written on: 30/08/2015 by 1994Prater (1 review written)

Trip Panaromic Europe..includes lots of excursions. It looks like u are rushed all the time ...and have less time to enjoy things. Food was good but all Indian ..no choice of cuisine. Tour Guide is a good person...can be strict at times. Good knowledge of tourist attractions. Overall Good Experience… Read Full Review

Startoursltd's Comment

Written on: 19/09/2015

Dear Sir/Madam,

Many thanks for your review. We hope you managed to get a lot of panorama's of the places you visited. The tour is designed to see as many things as possible in 5 days, to bring out the ultimate value in the experience. We are glad you enjoyed the tour.

Looking forward to welcoming you again in the near future.

Kind Regards,

Customer Care Team

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★★★☆☆

“Started well but ended as a huge dissapointment”

Written on: 30/08/2015 by satj (1 review written)

horrible bus which had a lot of problems including the AC which did not work for 3 full days. several families including mine fell sick during and after the journey. except for a couple of days the food was below par with long queues and non supportive staff. my friends on a couple of instances prefered to stayed hungry than battle the long queue. knowledge of the guide was very good and the busdriver was helpful. in a nutshell a forgettable trip… Read Full Review

Startoursltd's Response to satj's Review

Written on: 19/09/2015

Dear Sir/Madam,

Many thanks for your review. I am sorry to hear your tour experience was no great. We always strive to achieve a high standard and on this occasion I am sorry to say we have not filled your requirements.

We will be looking at the above scenario with our operations team and finding out where we went wrong.

Kind Regards,

Customer Care Team

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★★★★★

“Value for Money”

Written on: 29/08/2015 by TukaramMiskin (1 review written)

Me and my wife availed 18 days Grand Europe package between 18 July 15 to 4 Aug. 15. We had fantastic trip. Food was good. Driver was good. Accommodation was Tour Guide was very good. In all the entire group enjoyed the trip thoroughly. Overall, it is value for money… Read Full Review

Startoursltd's Response to TukaramMiskin's Review

Written on: 19/09/2015

Dear Sir,

Thank you for your review.

We were pleased to read you and your wife enjoyed the tour and experience with us and are glad that you enjoyed the Tour Manager and Driver, hence making your trip a memorable one.

Kind Regards,

Customer Care Team

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★★★★★

“12 days - European Delights with Disney: 5 Aug 2015 Depart”

Written on: 29/08/2015 by x1008x (2 reviews written)

Hats Off. Three Cheers to the Star Tours Team. This was my 3rd tour with Star Tours. Superbly organised. Excellent holiday. Our holiday experience gets better & better with every trip. Salute to the Tour Manager Mr Hoshang Vevaina. He is like a living Europe History. You point a finger to any monument and he will tell you the history of that in full detail. You just name it and he can tell you the full story of that object or place or importance etc. etc. His knowledge and wisdom was icing… Read Full Review

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★★★★★

“Awesome Euro Trip”

Written on: 28/08/2015 by 154Nichols (1 review written)

I had been to the 07 day European highlights without Disney from 27th July to 02nd August. This was my first Euro trip. Left a memory for life. Special thanks to our Tour manager.He was energetic, kind who perfectly planned and executed each places of attraction. He made all of the passengers mingle with each other. We all played games and never slept in the bus which is an achievement since, i usually sleep during the bus journey. Switzerland was the best of all. Mt Jungfrau and Mt Titlis were… Read Full Review

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★★★☆☆

“ECONOMY TOUR”

Written on: 28/08/2015 by Jocelynt312 (1 review written)

Tour is a average economy tour,tour operator can be more friendlier to all.the hotel stay is excellent choice.The indian lunches and dinners were HORRIBLE,specially dinners have to be eaten enroute to hotel,without freshening.All main places of interest were covered… Read Full Review

Startoursltd's Comment

Written on: 18/09/2015

Dear Sir/Madam,

Thank you very much for your review. Please be sure, that we will discuss your constructive comments within our next management meeting with our department heads.

Kind Regards,

Star Tours Customer Service Team

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Mohammedgailen's Comment

Written on: 11/03/2016

Why do you not say where did you go to?

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★★★★★

“Excellent Tour”

Written on: 28/08/2015

This was our first star tour experience - 5-day Panoramic Europe (22-26 Aug 2015). We fully enjoyed the trip. Each one was allocated a particular seat in the coach which I liked. Time allocated for tourist spots were just sufficient though some places I felt that little more time would have been better specially in Switzerland. I fully enjoyed the tour, particularly in Switzerland and night tour of Paris. All the hotels were excellent but it was bit far from the city except in Switzerland.Foods… Read Full Review

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★★★★★

“Memorable and fun time trip”

Written on: 28/08/2015 by Jordan405 (1 review written)

Cant ask more than we got. Start tout is the best !! the person I dealt was great !! He guided us throughout the tour jn the best possible way !! Food wsas awesome !! Hoteks were very good too !! Coach ride was very comfortable and driver was very friendly !! Overall all group members enjoyed the trip !! … Read Full Review

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