Star Tours UK Reviews

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★★★★★

“Amazing tour manager”

Written on: 30/09/2015 by vabshekhar (1 review written)

Top tour manager JJ ( Mazar Faisal) what a great personality. Thanks JJ for making it a great trip. I will come back again. Great food, JJ has got excellent sense of humour. Made it memorable trip… Read Full Review

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★★★★☆

“Our Experience of Majestic Europe was Great”

Written on: 27/09/2015 by Madhukar.S.Bhat (1 review written)

It was indeed a memorable tour for all of us. We had a great time, in fact 15 days passed like 15 minutes for us. Starting from our pickup from Heathrow airport in London till we were dropped back at Wembley in London, your team took care of us very nicely. Even though we were travelling in our coach for more than four to five hours daily we did not feel any tiredness nor the journey bored us. We were totally enjoying the scenic beauty of Europe throughout our journey. All our stay were very… Read Full Review

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★★★★★

“Best Tour Ever - Majestic Tour”

Written on: 25/09/2015 by reetikamendirattajobanputra (1 review written)

We recently been to the Majestic Tour in June 2015 and it was a awesome experience !! Right from day 1 till last day, the tour was happening & lively. Rooms - Excellent Food - Great mixture of all types of food Coach - Neat, Clean & Comfortable Tour Manager - Friendly, great knowledge & helpful Everything about the tour was great! Right from our hotels to the food for lunch and dinner to transportation to sightseeing, everything was well organised and planned. All the sightseeing was… Read Full Review

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★★★★☆

“SWISS EXPRESS - BANK HOLIDAY”

Written on: 24/09/2015 by Alisha263 (1 review written)

We went on a holiday to SWITZERLAND during our bank holiday weekend. It was so fabulous and fantastic that we would recommend this to all our friends. Our tour manager WAS EXCELLENT..He was superb and mind blowing. Kept us entertained through out the tour. Our Drivers were amazing ...specially one's dance....it was classic. Hotels were good and food was excellent. … Read Full Review

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★★★★☆

“I along with my wife, visited Europe ( Treasures of...”

Written on: 21/09/2015 by KHAGENDRA (1 review written)

I along with my wife, visited Europe ( Treasures of Europe)for nine days, ITSW 12th sep'15. We enjoyed the tour very much, all arrangement -Lodging, food were very good, transport was excellent. Tour guide's explanation with history of the places to be visited, during the journeys were awesome. During the journey beautiful stories, music, cinemas were there to entertain all tourists on board . Overall the tour was very enjoyable and very good. The only issue I want to mention that consumption… Read Full Review

Startoursltd's Response to KHAGENDRA's Review

Written on: 23/09/2015

Dear Khagendra,

Many thanks for your review. We are delighted to hear that you had a wonderful Treasures of Europe (ITSW) Tour. It is nice to hear that you enjoyed the hotels, coach and entertainment on board.

Additionally thank you for your feedback regarding the consumption of alcohol on the coach, we shall be reviewing our procedures once again and take appropriate action should it be deemed necessary.

Thanks once again, hope to see you on a tour once again.

Kind Regards,

Customer Relations Team

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★★★★☆

“Majestic Europe Agust 29th - 10th Sep.”

Written on: 19/09/2015 by Jadhav (1 review written)

It was a great tour, saw lots of important landmarks of countries visited. Question one may ask is why did you enjoy this tour ? The answer is & credit goes to our Tour Manager who provided in depth History of each place we visited. He is a true professional who displayed great understanding of each & every type tourist on coach of unique character & background. The Tour Manager, whom I will address as a Professor of " Tourist Psychologist ". It is not an easy job to handle the tourist who are… Read Full Review

Startoursltd's Response to Jadhav's Review

Written on: 21/09/2015

Dear Jadhav,

Many thanks for your kind review. I am happy to hear you had a wonderful tour and you enjoyed the tour manager on your Majestic Europe Tour. I would also like to thank you for your feedback on the boxed lunch and Tuscany hotel, which I will forward to the Operations Team.

Kind Regards,

Customer Relations

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★★★★★

“Fantastic Satisfactory European Holidays”

Written on: 18/09/2015 by Hanna116 (1 review written)

My family has a fantastic Vacation European Delights. 12 days / 11 nights were just awesome. Guide: He was just perfect.With so many details on each destination were superb. Food: Excellent verities of Breakfast, Lunch and Dinner food, vegetarian, Indian had NO PROBLEM and very delicious too. The food timings were maintained perfectly well. the restaurants also were nice and very cooperative except at one place. Vehicle: Great Comfort. and fully equipped with videos, audios, and umbrellas… Read Full Review

Startoursltd's Comment

Written on: 18/09/2015

Dear Sir/Madam,

Thank you for your kind feedback regarding your recent tour with us. We are delighted to hear that you had a wonderful time on your European Delights Tour, and enjoyed all aspects of the tour. We are very proud to serve you, and would welcome the opportunity to do so again very soon.
Kind Regards,

Star Tours Customer Service Team

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★★★★★

“14 Days Majestic Europe Tour – Awesome & Amazing...”

Written on: 16/09/2015 by Uma23578 (1 review written)

I took 14 Days Majestic Europe Tour (Aug 10 to 23, 2015) of Star Tours which was the first major tour of All Of Europe Tour itinerary that I was booked for. The Majestic Europe Tour was awesome and it turned out to be very enjoyable and amazing experience for me. I am quite impressed that this Majestic Europe tour was well planned and organized by Star Tours, covering important attractions in 8 Countries in 14 days. The hotels were very good to excellent for most part of the tour. For me, food… Read Full Review

Startoursltd's Response to Uma23578's Review

Written on: 18/09/2015

Dear Sir/Madam,

Thank you for your kind words regarding your recent Majestic Europe Tour. We are glad that you felt the tour was good! We hope to have you with us soon again!
Kind Regards,

Star Tours Customer Service Team

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Uma23578's Response to Uma23578's Review

Written on: 18/09/2015

I was on the same tour and fully agreed with uma's comments as rayomand was the best. I cherish those experiences.

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★★★★★

“Amazing tour with Good Indian Food and nice hotels.”

Written on: 15/09/2015 by rvgrocery (1 review written)

We really enjoyed the company of our guide with lot of information.Most of the arrangements were good & on time.It was fun with the whole group. Please provide a water bottle in the coach… Read Full Review

Startoursltd's Response to rvgrocery's Review

Written on: 18/09/2015

Dear Sir/Madam,

Thank you for your lovely review :) It's very kind of you to take the time to post it.

We hope to welcome you again very soon, and I will be passing your suggestion of the water bottle to our logistics team.

Kind Regards,

Star Tours Customer Service Team

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★★★★★

“Amazing Sevice”

Written on: 15/09/2015

I've opted for 9 days tour. Selecting Star tours is worth for money. Tour manager was fantastic and customer friendly, well educated and knowledgeable staff. Their plan and arrangement for food and accommodation is simply awesome. Quality of food was very nice and did not give any trouble. They are following the schedule perfectly and taking care of elders also. I would say we are lucky to get great tour manager , who dynamically changed plan based on customer's mood ( fresh or tired). Also… Read Full Review

Startoursltd's Comment

Written on: 18/09/2015

Dear Sir/Madam,

Thank you very much for having taken the time to write a review. It was a real great pleasure to welcome you to travel with Star Tours, and we are delighted that you enjoyed your tour with us. We hope that you will come back soon, and I am sure you will find all our Tour Managers as great!. In the meantime we remain at your disposal.

Kind Regards,

Star Tours Customer Service Team

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★★★★★

“Thank you so much for a great tour ”

Written on: 15/09/2015 by Bateman455 (1 review written)

We went on a Europe Tour from July 26th to Aug 9th.We were group of 43people from Canada.We all had a wonderful and a great time on entire tour.Food,Hotels and the coach were great.the person I dealt with from star tour who booked us the tour was very professional and helpful,did a great job booking the entire tour.The tour manager was great,very knowledgable,covered the entire itinerary.In short our group had great time and enjoyed the tour.Thank you to the person I dealt with the tour… Read Full Review

Startoursltd's Comment

Written on: 18/09/2015

Dear Sir/Madam,

Thank you very much for your great review. We are very pleased to have made your tour a special and memorable one! We thank you for your kind review and are looking forward to welcoming you back to the UK and Europe on another tour soon.

Kind Regards,

Star Tours Customer Service Team

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★☆☆☆☆

“Star tours review Suggestions: Wifi: In this day and...”

Written on: 14/09/2015 by Hiteshreviewcenter (1 review written)

Star tours review Suggestions: Wifi: In this day and age it's a necessity. Saying that we won't pay attention if we are on wifi is not a legitimate excuse as the person I dealt with told us. We need to check emails. We need to place things into the cloud. We need to pay bills. Send texts. Phone calls through what'sapp. Audio/Video: So Many interruptions and pauses/freezing during movies. Damn it change the DVD's. It's easy and cheap to replace DVD's these days. Essentially zero cost to get… Read Full Review

Startoursltd's Response to Hiteshreviewcenter's Review

Written on: 18/09/2015

Dear Sir/Madam,

We would firstly like to thank you for reviewing our services. I was disappointed to learn that you were not happy with the tour, and I would like to not excuse our service, but to give you a clearer understanding of some concerns you have raised above. I will bullet point some of the concerns to make it more efficient for the review site.

• All our optional tours are only possible if time permits; and where offered, any customer is entitled to refuse any optional they wish not to go on.
• We have found from previous feedback that majority of our customers prefer Asian food, which is what we aim to provide, I understand it may not be to everyone’s taste, however we do vary some of our meals to incorporate continental dishes in Austria, Rome and Florence.
• Our Hotels are chosen with great care and attention and hotel themes and styles can vary region to region. The hotels chosen are on the outskirts of the city to ensure not only an affordable and competitive price but to be in line with our competitors, whom offer similar packages.
• All our breakfasts are continental breakfast consisting of bread, croissant, yogurt, Juice and Tea/Coffee. I can assure you the breakfast given at all the hotels actually surpassed the continental breakfast
• Wi-Fi is offered in all of the hotels we use, there are a few which are payable however majority of the hotels we use do offer free Wi-Fi.
• Converters are available at all our hotels (subject to availability).
• Majority of our Hotels do have AC, where the hotel does not have AC they have a fan blowing system.
• The tour chosen unfortunately does not cover Sistine Chapel. As you can imagine Vatican is a much loved holy site with travellers flocking in their thousands so queues are always expected.
• Our guides we use our local guides, with local information and who are well versed in the region with heritage from the region, we believe this allows maximum efficiency and knowledge for our customers.
• I accept you found the travel journey times long, however we have mentioned this is a coach tour, and distances of travel are inevitable. We aim to provide a cost effective way of travel where you can see maximum number of sights and attractions in the possible time frame we have.
• We do charge for transportation with Lido, as we do not only cover you travel expenses but also used a Star Tours accredited vehicle(s) which fall under our jurisdiction should anything happen under our PLC insurance.
• In terms of the Eiffel Tower, the reservation system has changed from 2012, where groups are subject to online reservation systems that are done on a first come first served basis that need to be booked 90 days in advance. It is no longer the case you can enter without queuing up unless you have one of these reservations, which are not available on all tours, due to the restrictions by Eiffel Tower and not Star Tours. As you can appreciate the Eiffel Tower, Louvre are respectively the worlds most visited paid monument and most visited museum in the world so queues are inevitable.
• All our lunches are vegetarian and Dinners will offer One Non-vegetarian dish.

I am again very sorry to lean that your experience is not a good one with us, and we have not filled your personal expectations.

I hope I have covered some of the points you have raised. Please do get in touch with us if we can be of further assistance.

Kind Regards,

Star Tours Customer Service Team

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★★★★☆

“Value For Money”

Written on: 14/09/2015 by ganred (1 review written)

I had very good time with the 'treasures of Europe' trip for 9 days, we traveled so many places through out and never felt tired, that is the beauty of this tour, the hotels and food was excellent for most part of the tour, the whole group travelling along with me in the coach had become one large family by end of the 9 days, from 10th day i was missing the wake up call and friends i made during the tour, our tour guide Adi was humorous and knowledgeable. It will be great if the tour can… Read Full Review

Startoursltd's Response to ganred's Review

Written on: 19/09/2015

Dear Sir/Madam,

Thank you very much for your review and we are glad you enjoyed your Treasures of Europe (ITSW) Tour. Thank you also for recommending our services. We certainly look forward to welcoming you back in the near future.

Kind Regards,

Customer Care Team

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★★★★☆

“9 days Discover Europe without Disney”

Written on: 12/09/2015 by sendsmile (1 review written)

Over all good experience Did not like - The worst experience with Bus AC brake down. Did not get a chance to have optional Zurich tour. Uncleaned bus windows did not provide clear view though majority of time we have to see and take pictures through window. Poor maintenance of WC on the bus. Thinks can be improved - Location of hotel could be at more strategic that can reduce travel time and provide more sight seeing options. Such as closer to main city. Selection of hotel must have AC… Read Full Review

Startoursltd's Response to sendsmile's Review

Written on: 18/09/2015

Dear Sir/Madam,

We would like to thank you that you have taken the time to leave such a good feedback. We apologize for the bad service regarding the coach and Hotel, please be sure we will forward it to our operations team.

Kind Regards,

Star Tours Customer Care Team

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★★★★★

“Perfect Experience....Yummy India Food...”

Written on: 11/09/2015 by gsPorterfield341 (1 review written)

I really loved the trip managed by our Tour Manager  and our Driver . It was a memorable experience. Both the star tours staff were really helping, fun loving and active. The food was scrumtuous and delicious and no matter which country we were we were satisfied with the taste. Although I was alone, I felt safe and enjoyed a lot… Read Full Review

Startoursltd's Comment

Written on: 18/09/2015

Dear Sir/Madam,

Thank you so much for your good feedback! We are delighted that you enjoyed your Tour. We will be happy to welcome you again in the near future, along with your friends this time :)

Kind Regards,

Star Tours Customer Care Team

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★★★★☆

“Discover Europe without Disney”

Written on: 09/09/2015 by DarrenRandall223 (1 review written)

Tour: Discover Europe without Disney (Aug 29 to Sep 6) Tour manager: Coach Driver: I will list some facts of Tour which may be OK to some people or negative for others: Food: All Indian vegetarian lunches including Puris/ naans/ rotis/ theplas, 2 curries, dal- rice and dessert almost all days with very little variations. We got Pav bhaji at once for dinner, ragda pattice, bhel, veg pulao for lunch at once, idli, medu vada at once. Sometimes Noodles or Pasta were included along with indian… Read Full Review

Startoursltd's Comment

Written on: 18/09/2015

Dear Sir/Madam,

Thank you very much for taking the time to leave a feedback about your Tour with us. Great to hear that you enjoyed the tour in the large part. Unfortunately you also had some negative experience with the Atlanta office and pick/drop service. Please be assured that we take your feedback seriously and that we have forwarded both issues to our operations management. We hope to welcome you again for a return visit.

Kind regards,

Customer Care Team

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★★★★☆

“GREAT FOR FAMILIES, LOVELY EXPERIENCE”

Written on: 05/09/2015 by O'Connellnt222 (1 review written)

The Star Tours tour was indeed a great way to sight see Paris without any hassle. We covered all of the stated monuments and places. The tour guide was very informative throughout the journey and had many years of experience, the guide was also humorous and kept all families entertained throughout every coach journey we had. The Indian buffets we had were prepared to good quality and they had food suitable for anyone such as vegetarian cuisine. There was an aspect of the itinerary we did not… Read Full Review

Startoursltd's Comment

Written on: 19/09/2015

Dear Sir/Madam,

Thank you for your positive comments. Along with my team, we certainly looking forward to welcoming your return in the very near future.

Kind Regards,

Customer Care Team

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★★★★★

“Paranimic Europe”

Written on: 05/09/2015 by Hargurjeet (1 review written)

Hi All, I am writing this review to help those who are thinking of booking Paranoiac Europe with Star tours. I have recently completed Paranoiac Europe with star tours on the weekend ending with 30th Aug 2015. I can say that those 5 days of Euro trip one of my most awesome trip ever with the entire group. Things I like most about the tour- 1) Bus was on time and the drive is good enough to load our luggage into the bus and take out the luggage and hand us back during the night when we… Read Full Review

Startoursltd's Response to Hargurjeet's Review

Written on: 19/09/2015

Dear Sir/Madam,

Thank you for taking the time to share your feedback from your recent tour of Panoramic Europe. I am happy to note that you had fantastic time, enjoyed your tour, and made lots of new friends and in all had a pleasant journey. I sincerely appreciate your king acknowledgement of our colleague J.J who I understand had helped to ensure your tour with us was an enjoyable and great experience. We certainly look forward to welcoming you back and ensuring your expectations are exceeded once more.

Kind Regards,

Customer Care Team

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★★★★☆

“Scotland tour”

Written on: 05/09/2015 by McNamarabt161 (1 review written)

We are just back from our Historic Scotland tour & the trip was amazing with Star tours. We had a guy as our tour manager & another guy joined us in Scotland for 3days to tell us more abt Scotland. Both were amazing. The dinners in Indian restaurant for 3days was really good. Worth the money you put in. Star tours can take off Glasgow as there is nothing much to see & they should include more of highlands rather… Read Full Review

Startoursltd's Comment

Written on: 19/09/2015

Dear Sir/Madam,

Thank you for your positive comments and feedback. We always like when we receive suggestions as it helps us improve and become better at what we do.
Along with my team, we certainly looking forward to welcoming your return in the very near future, and rest assured we will forwards your feedback to our operations team.

Kind Regards,

Customer Care Team

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★★★★☆

“Well Arranged Economy 9 day Tour in 7 Countries”

Written on: 04/09/2015 by Jewelf99 (1 review written)

I along with my wife were members of a EUEX 9 days - European Tour from 22 Aug 2015 to 30 Aug 2015. I take this occasion to thank Star Tours for arranging such a long tour, perfectly taking every aspect of our needs in to consideration i.e. Arranging good accommodation, good food, good coach, Safe Driving, covering all important places within the time permitted etc.. Tour Manager took every effort to make this tour a grand success. Driver was also excellent. Once more I and wife thank all of… Read Full Review

Startoursltd's Comment

Written on: 19/09/2015

Dear Sir/Madam,

Thank you very much for taking the time to write a review and sharing your feedback. I am happy to read you and your wife had a wonderful time. We hope to in the near future welcome you again, for another amazing experience.

Kind Regards,

Customer Care Team

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