Star Tours UK Reviews

★★★★☆
4.3 / 5
1245
89% of users recommend this
? Ask our helpful community of experts about this product or company
Star Tours UK - Ask a question now

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

★★★★☆

“Paris Belgium Delight ”

Written on: 02/09/2016 by Goodwin200 (1 review written)

We had a memorable and wonderful trip to Belgium and Paris with Star Tours, you both are amazing and an asset to the company. Very friendly and approachable. Though the Air conditioning system was not effective during the hot weather, the accommodation was great. As many coaches arrived at the same time for some meals,it felt a bit crowded.We enjoyed our days and looking forward for the next trip with Star Tours. We would definitely recommend Star Tours to our friends and families… Read Full Review

Report this review
★★★☆☆

“Wonders of Europe - Not as good as mentioned”

Written on: 01/09/2016

1. Seat allocation was not done from beginning 2. Rome night tour was mentioned but not covered 3. Paris orientation tour was mentioned but not covered unless viewing it from bus is considered. We did not get down at single point. 4. Few points were given just 15 minutes and we were allocated last seat. So getting down from bus only took 10 minutes. This issue costed us many places. 5. Many places are not given enough time. For ex, Rheinfalls with boat is impossible to cover in 45 minutes. 6… Read Full Review

Report this review
★★☆☆☆

“05 Days - Panoramic Europe”

Written on: 01/09/2016 by Russell367 (1 review written)

I availed 05 Days - Panoramic Europe from Star UK. Tour was full just a rush. Food at some places was good but some places very bad. Coach had never been cleaned during any day of entire tour length. Few passengers had vomiting due to travelling sickness and reported to tour manager repeatedly to sanitise the coach for the heath safety of fellow passengers but coach driver or tour manager did not bother to organise cleaning the coach. It was disgusting… Read Full Review

Report this review
★★★★☆

“Scotland on 15 August 2016”

Written on: 31/08/2016 by VidishaS (1 review written)

04 days Historic Scotland from Star tours was referred by our friend when we planned to visit London. We were very much conscious regarding the tour, like, will we be able to understand tour guide? Is it okay that we have taken this tour? But, when we met her (@Wembley), we were relaxed a bit. The tour guide, we found her bit strict, but, as the days were passing, we really understood her. Whole the tour went so smooth. Nothing was missed. No extra expense we had to spend. It all happened… Read Full Review

Report this review
★★★★★

“Europe Tour + but Europe Tour with Star Plus is...”

Written on: 31/08/2016 by anilkukreja (1 review written)

It was amazing to take Europe Tour with Star Plus in July 2015...included transport, food, sites, hotel stay, all... Tour manager RK was amazing and very kind...will recommend Europe tour to anybody included best attractions in Europe!… Read Full Review

Report this review
★☆☆☆☆

“Swiss Express tour”

Written on: 30/08/2016

Tour Manager - Wajid Whole the tour should be scrapped and merged to some other tour. The itenary says Tour is for 5 days but you actually enjoy 2 days, rest 2.5 days are simply traveling on the bus. To travel to switzerland we need to cross france, Germany, luxembourg via bus which consumes 2 days of the bus journey. I felt mis-guided with the itenary. Along with that, the additional excursions are 50% cost of the itenary which people dont realise until they pay for aditional excursion. I… Read Full Review

Report this review
★★★★★

“Awesome Lifetime trip”

Written on: 30/08/2016 by Sandhyanana (1 review written)

We did the Treasures of Europe trip. The service was fantastic. The tour manager had a vast knowledge of all the places we visited. She was firm in her dealings at the same time very friendly with the children. The driver was skillful and drove very well. The hotels we stayed in were all very comfortable and good. The food provided was awesome. Usually on foreign trips getting food as vegetarians is usually difficult. Star tours takes proper care of food facilities. The manager always was very… Read Full Review

Report this review
★★★☆☆

“04 Days - Historic Scotland”

Written on: 30/08/2016 by Kenny402 (1 review written)

"Please cater to the food requirements based on the crowd I have traveled with Star tours in the past and had excellent experience. This tour I would rate below average.Reason being DINNER was not enough or sufficient for people provided by KAMASUTRA RESTAURANT GLASGOW all the curries were empty nan were old and rice over cooked with very dirty tables floor,glasses and cutely it was very bad food and we found it really hard to find the food. 2nd Day Dinner very nice at HEERA RESTAURANT GLASGOW… Read Full Review

Report this review
★★★★★

“Amazing Holiday”

Written on: 27/08/2016

My holiday was extremely enjoyable and the tour manager (called RD) and driver were exceptionally well mannered, helpful and respectful. Thoroughly enjoyed this holiday as it was our first but certianly not last holiday with Star Tours, we will be CERTAIN to book with them again! The food was very nice and the coach was pristine and almost too comfortable, the accomodation was top notch in most cases- especially the Ramada, Ibis and Novotel suites; however there were a few instances in which it… Read Full Review

Report this review
★★☆☆☆

“Eastern Europe trip”

Written on: 27/08/2016 by Jayvion402 (1 review written)

we were a family of four in eastern Europe trip recently.... we were not happy with so many things mainly, 1. no toilet to be used on board so very difficult with kids 2. Tour manager was rude and non flexible on kids related problembs mainly - did not allow babies to feed basic things like yogurt etc on board, no drink except water on board even for kids & babies which is not the case with other tour operators...3. Because of tour managers apathy, disconnect with passengers ( mainly who had… Read Full Review

Report this review
★★★★☆

“Eastern Europe! 15/08/16”

Written on: 27/08/2016 by ashokab220 (1 review written)

Interesting Itinerary. Long drives, history at every corner. Very happy and knowledgeable Tour Manager and driver! Tasty Food at Indian Restaurants and hotels of good quality. Definitely good value for money...no doubt!… Read Full Review

Report this review
★★★★★

“Memorable, well organised, enjoyable ”

Written on: 27/08/2016

Loved the trip it was very well organised and issues were resolved very quickly… Read Full Review

Report this review
★★★☆☆

“Paris 4 day trip”

Written on: 26/08/2016 by Mamdani3 (1 review written)

My mum is visually impaired, and we found this trip was not accessible for disabled people. We had informed star tours of her visual impairment before we booked the tour and had requested a ground floor room. After our booking, we rang to confirm our request has been met. The lady who answered my mum's call was rude, and informed us there was no record of our request. Due to this we were given a room on the second floor. The tour manager did try to change our room, but was unable to. Also, the… Read Full Review

Report this review
★★★★★

“Simply Superb”

Written on: 26/08/2016 by alkajk57 (1 review written)

Me and my sister had booked ourselves for the Europe Tour of 9 days.Right from the time we were pickec up at Leicester at 3 a.m on 06/08/2016 till the time we were dropped by Star Tours at 2.30 a.m on 14/08/2016,everything was perfect.Starting from our Driver,Coach,Hotels,Food and our Manager they did not give us a single opportunity to complain about.Everything was very good… Read Full Review

Report this review
★★★★★

“Fantastic experience”

Written on: 26/08/2016 by jaydeepkarale (1 review written)

Recently been on the 5 day panoramic Europe trip with Star Tours and it was one of he best experiences I've had as part of an escorted trip. Everything from the travel arrangements, food, hotel stays was perfect and well managed. Tour guide and coach driver were fantastic and helped us all along. Sufficient time for sight seeing and photostops. Loved the experience and would recommend it to everyone… Read Full Review

Report this review
★★★★☆

“Get set ready with Star tours”

Written on: 26/08/2016 by Tyree260 (1 review written)

It was overall a very good package I would have wished that if we were given more time at the places where we were staying would be a better so if you can extend a day or two in the tour would be much appreciated. The guide was excellent and has done a job that makes me very happy about it. The driver was polite and excellent and very very accurate… Read Full Review

Report this review
★★☆☆☆

“VERY POOR service”

Written on: 26/08/2016 by RAPatel (1 review written)

The Hotel was very basic not 4* hotel as mentioned during booking (Novotel hotel not in main city but in a remote industrial area)without any facilities, not even drinking water, and lots of mosquitoes.No AC or fan provided, need to pay for fan. Requested for doublebed and two single beds for childeren at booking, but were offered only double bed n small sofa bed for two children(adult+child)to sleep. Breakfast served was only bread n crumbled egg, tea/coffee/canned fruit/juice and cereals and… Read Full Review

Startoursltd's Response to RAPatel's Review

Written on: 30/08/2016

Dear RAPatel,

Many Thanks for your review. I am sorry you had a cause for complaint. From the context of your email I think there is confusion in type of tour booked, as some of the below points may alleviate your concerns:-

- All our hotels are provided on the outskirts of the city, and not all hotels will have AC; we do mention this on our General Info.
- You were given a 2nd Child bed reduction at the time of booking and explained that the 2nd child will not get a bed unless upgraded to an adult as we have a 2 adults sharing policy for another room.
- All our breakfasts are continental and not English which consists of Cereals, Bread, Cheese, Jam, Juices and Tea/Coffee – the breakfast on your tour surpassed this. Other guests were having an individual breakfast compared to our group breakfast, which is a paid for upgrade.

I am sorry for your treatment by the hotel staff, and will follow this up with the hotel manager.

I hope I was able to clarify some of the points for you.

Kind Regards,
Customer Care Team

Reply to this comment
Report this review Read 1 Comment
★★★★★

“We had a nice time. I will suggest my friends and...”

Written on: 26/08/2016 by Sawyerj60 (1 review written)

We had a nice time. I will suggest my friends and family if they go for Europe trip, only way to explore is with Star Tours. One small suggestion. We were traveling with kids. They both enjoyed, however they were suggesting that why they are not serving Pizza or Pasta for kids. Because they were tried eating Indian food everyday. They also want to travel with Star Tours… Read Full Review

Report this review
★☆☆☆☆

“AVOID this company ”

Written on: 25/08/2016 by Peacocksv164 (1 review written)

1. very dodgy and impolite company 2. doesnt know ABC of customer service 3. impolite and rude tour managers 4. they think they can change or cancel things as they feel like without any one cross questioning them 5. horrible, torture tour; the buses arent right for night tours for sure. … Read Full Review

Pydesai's Comment

Written on: 18/09/2016

Traveled with star tours on august 2016 (MJEP) departure .we had very bad experience with this company & just received apology from his customer relation manager MR. JIGAR DAMANI.
Tour manager UDAY was rude person & insulted my friend many times in tour & he don't know how to talk. hotel rooms given at Netherlands (NH) has dirty gutter smell & hotel manager/ tour manager refuse to Change rooms in-spite of my several request & my daughter sleep 2 nights in that dirty room & got sick.
food at most of places are tasteless & sightseeing times given are less.
we have been promised front four seats because we are first tour to book almost 6 month in advance with full payment.but last minute they refuse & from day 1 of tour we feel like cheated.
we have been traveled with cox & kings /sotc tour company in past but first time we got bad experience .

we will not recommend this company & will not travel again with star tours UK has office in wembley(London)

Reply to this comment
Report this review Read 1 Comment
★★★★★

“DISP”

Written on: 24/08/2016

It was fantastic and the tour manager was Ms Apona and she was fabulous. I would recommended th This to ANYONE… Read Full Review

Report this review
overview