Star Tours UK Reviews

★★★★☆
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★★★★☆

“Eastern Europe! 15/08/16”

Written on: 27/08/2016 by ashokab220 (1 review written)

Interesting Itinerary. Long drives, history at every corner. Very happy and knowledgeable Tour Manager and driver! Tasty Food at Indian Restaurants and hotels of good quality. Definitely good value for money...no doubt!… Read Full Review

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★★★★★

“Memorable, well organised, enjoyable ”

Written on: 27/08/2016

Loved the trip it was very well organised and issues were resolved very quickly… Read Full Review

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★★★☆☆

“Paris 4 day trip”

Written on: 26/08/2016 by Mamdani3 (1 review written)

My mum is visually impaired, and we found this trip was not accessible for disabled people. We had informed star tours of her visual impairment before we booked the tour and had requested a ground floor room. After our booking, we rang to confirm our request has been met. The lady who answered my mum's call was rude, and informed us there was no record of our request. Due to this we were given a room on the second floor. The tour manager did try to change our room, but was unable to. Also, the… Read Full Review

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★★★★★

“Simply Superb”

Written on: 26/08/2016 by alkajk57 (1 review written)

Me and my sister had booked ourselves for the Europe Tour of 9 days.Right from the time we were pickec up at Leicester at 3 a.m on 06/08/2016 till the time we were dropped by Star Tours at 2.30 a.m on 14/08/2016,everything was perfect.Starting from our Driver,Coach,Hotels,Food and our Manager they did not give us a single opportunity to complain about.Everything was very good… Read Full Review

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★★★★★

“Fantastic experience”

Written on: 26/08/2016 by jaydeepkarale (1 review written)

Recently been on the 5 day panoramic Europe trip with Star Tours and it was one of he best experiences I've had as part of an escorted trip. Everything from the travel arrangements, food, hotel stays was perfect and well managed. Tour guide and coach driver were fantastic and helped us all along. Sufficient time for sight seeing and photostops. Loved the experience and would recommend it to everyone… Read Full Review

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★★★★☆

“Get set ready with Star tours”

Written on: 26/08/2016 by Tyree260 (1 review written)

It was overall a very good package I would have wished that if we were given more time at the places where we were staying would be a better so if you can extend a day or two in the tour would be much appreciated. The guide was excellent and has done a job that makes me very happy about it. The driver was polite and excellent and very very accurate… Read Full Review

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★★☆☆☆

“VERY POOR service”

Written on: 26/08/2016 by RAPatel (1 review written)

The Hotel was very basic not 4* hotel as mentioned during booking (Novotel hotel not in main city but in a remote industrial area)without any facilities, not even drinking water, and lots of mosquitoes.No AC or fan provided, need to pay for fan. Requested for doublebed and two single beds for childeren at booking, but were offered only double bed n small sofa bed for two children(adult+child)to sleep. Breakfast served was only bread n crumbled egg, tea/coffee/canned fruit/juice and cereals and… Read Full Review

Startoursltd's Response to RAPatel's Review

Written on: 30/08/2016

Dear RAPatel,

Many Thanks for your review. I am sorry you had a cause for complaint. From the context of your email I think there is confusion in type of tour booked, as some of the below points may alleviate your concerns:-

- All our hotels are provided on the outskirts of the city, and not all hotels will have AC; we do mention this on our General Info.
- You were given a 2nd Child bed reduction at the time of booking and explained that the 2nd child will not get a bed unless upgraded to an adult as we have a 2 adults sharing policy for another room.
- All our breakfasts are continental and not English which consists of Cereals, Bread, Cheese, Jam, Juices and Tea/Coffee – the breakfast on your tour surpassed this. Other guests were having an individual breakfast compared to our group breakfast, which is a paid for upgrade.

I am sorry for your treatment by the hotel staff, and will follow this up with the hotel manager.

I hope I was able to clarify some of the points for you.

Kind Regards,
Customer Care Team

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★★★★★

“We had a nice time. I will suggest my friends and...”

Written on: 26/08/2016 by Sawyerj60 (1 review written)

We had a nice time. I will suggest my friends and family if they go for Europe trip, only way to explore is with Star Tours. One small suggestion. We were traveling with kids. They both enjoyed, however they were suggesting that why they are not serving Pizza or Pasta for kids. Because they were tried eating Indian food everyday. They also want to travel with Star Tours… Read Full Review

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★☆☆☆☆

“AVOID this company ”

Written on: 25/08/2016 by Peacocksv164 (1 review written)

1. very dodgy and impolite company 2. doesnt know ABC of customer service 3. impolite and rude tour managers 4. they think they can change or cancel things as they feel like without any one cross questioning them 5. horrible, torture tour; the buses arent right for night tours for sure. … Read Full Review

Pydesai's Comment

Written on: 18/09/2016

Traveled with star tours on august 2016 (MJEP) departure .we had very bad experience with this company & just received apology from his customer relation manager MR. JIGAR DAMANI.
Tour manager UDAY was rude person & insulted my friend many times in tour & he don't know how to talk. hotel rooms given at Netherlands (NH) has dirty gutter smell & hotel manager/ tour manager refuse to Change rooms in-spite of my several request & my daughter sleep 2 nights in that dirty room & got sick.
food at most of places are tasteless & sightseeing times given are less.
we have been promised front four seats because we are first tour to book almost 6 month in advance with full payment.but last minute they refuse & from day 1 of tour we feel like cheated.
we have been traveled with cox & kings /sotc tour company in past but first time we got bad experience .

we will not recommend this company & will not travel again with star tours UK has office in wembley(London)

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★★★★★

“DISP”

Written on: 24/08/2016

It was fantastic and the tour manager was Ms Apona and she was fabulous. I would recommended th This to ANYONE… Read Full Review

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★★★★★

“DISP on 20th August 2016”

Written on: 24/08/2016 by Rozminali (1 review written)

It's a great shame that I am being directed to not write the staff name as I am full of praise of our tour guide. She was very good at her job, professional, patient, innovative, entertaining and thorough. She handled the mixed group well, making sure we all had a fabulous time. I would recommend StarbTours to all. We managed to fit everything in the 3 days. The kids loved it and we all cannot wait for our next tour. It's also very good value for money. The hotel was great and the coach… Read Full Review

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★★★★★

“Panoramic Europe 6-10 Aug 2016”

Written on: 24/08/2016 by Hugoa157 (1 review written)

One of the first and best experience of our lives. Initially, I was little apprehensive about the coach tour (first long trip on the bus) with the whole family of 10 including the parents with few medical issues ie, not as fit for distance walking. We were well received by the tour manager. Day one was a long journey but did not feel like it, may be little excited of whats ahead as tour manager was always updating us the next events and plans. Day one ended with a satisfaction. Enjoyed the… Read Full Review

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★★★★★

“SWISS EXPRESS 05/08/2016 ”

Written on: 24/08/2016 by AnayaEmery (1 review written)

It was an amazing experience as well the hospitilaty was excellent. Special thanks to the Tour Manager & Driver. I would be obliged to receive the completed tour itenary with their details explanations so i can inform to others and make them to book only with Star Tours. Thanks awaiting yr valued tour details as requested above. … Read Full Review

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★☆☆☆☆

“MJEP TOUR”

Written on: 23/08/2016 by ycdesai (1 review written)

We booked MJEP tour for august & it was worst experience ever,waste of money. tour manager was horrible/nasty & some hotels are not up to class/standard. food except Paris is bad or tasteless.sight seeing times are very less. no WiFi in bus. before booking star tour promise us to get first four seat in bus as we are first one to book that tour but tour manager refuse to give/honor,instead he took front two seat for him self. whenever ask Tour manager try to insult our guest ,he show movies of… Read Full Review

Pydesai's Response to ycdesai's Review

Written on: 18/09/2016

just received email from their customer relation manager for apology.

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★★★★★

“Scotland August 15 2016”

Written on: 23/08/2016 by karthik.s (1 review written)

This trip was wonderful. Our tour manager made the tour much enjoyable. She kept us entertained and on a tight but completely doable time schedule. Our driver made sure we were at the right place at the right time. A very well organised tour, thanks to our new friend the Tour Manager… Read Full Review

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★★★★☆

“Scotland 15 August.”

Written on: 22/08/2016 by KaivalyaDesai (1 review written)

Tour was one of the great events of our life. Kind,friendly and helping nature and their ever smiling faces made the tour lively and happy.we wish them very happy and healthy life and also wish that they make more and more progress in life. Finally, we thank Star group for providing us company of such nice team… Read Full Review

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★★★★★

“Scotland - 15.8.2016”

Written on: 22/08/2016 by Pota (1 review written)

The trip was excellent. she managed us all very well. She always had a great smile throughout the trip. She was very helpful with arranging a taxi for us with me and my wife at Edinburgh Castle. Great job! Keep it up! Thank you Happy for driving the bus so smoothly that I forgot that I was on a bus! Excellent job! Finally, Please pass on our thanks to Margarita for a fantastic job she did guiding us all through Scotland. 5 stars to the Star Tours team of 3 as above. Thank you very much… Read Full Review

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★★★★★

“Scotland on 15th Aug 2016”

Written on: 22/08/2016 by RMETKAR (1 review written)

I have always travelled UK and Europe using my car and making all bookings but this time as inlaws were visiting us in UK from India our car wasn't a option with 2 children and I personally wanted relaxing break instead of planning and driving break. One of the friend suggested Startours and I thought I would give it a go and to be honest it was great experience. Hotel choosen was great. Indian dinner provided very authentic and testy. All locations were covered, was given local guide in… Read Full Review

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★★★★☆

“Great Service and Great Tour”

Written on: 21/08/2016 by dharmeshpatel (1 review written)

We went for Majestic Europe tour without disney for 14 days in august 2014. Hotels very nice. Tour Manager was excellent. He was Gujju and very nice person. The most great thing of the tour was we got the food which we want. Actually I am Swaminarayan and we dont eat onion and garlic. So they have managed Jain food everywhere for us. That was really great. In tour, one day was our fast and on our request they provided us with the food which we can eat in fast. So for food i will give 100 marks… Read Full Review

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★★★★☆

“3 day trip Paris 12th August 2016 ”

Written on: 21/08/2016 by Taylormd358 (1 review written)

Excellent trip to Paris. Well executed. Good planning and leadership in ensuring time keeping. Good company. Highly recommended… Read Full Review

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