Star Tours UK Reviews

★★★★☆
4.3 / 5
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★★★★★

“Spain tour”

Written on: 04/04/2016 by zoHarding281 (1 review written)

another satisfactory experience with star tours. Hats off to mr raymonds our tour guide he did a superb job. His knowledge experience a caring attitude made us felt so comfortable. This was my fourth europe tour with star and all the times star services were of very high quality. However, i felt spain tour was bit long and did not deserved six days. Two days in madrid did not made sense there was not much to do and most of the sites we visited twice. I suggest either the ittinirary should be… Read Full Review

Startoursltd's Comment

Written on: 04/04/2016

Dear Sir/Madam,

Thank you for your wonderful review. We always value your feedback and we will speak to our operations team and see what we can do in regards to Madrid to either include more places or as you suggested include another place. Thank you for your valued feedback.

Kind Regards,
Customer Care Team

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★★★★☆

“Amazing tour - "Best Of Europe With Disney"”

Written on: 02/04/2016 by parag_b (1 review written)

I recently had trip with star tours –“best of Europe with Disney”. We really had pleasant time for 6 days. After booking we got enough guidelines as and when we required. We felt comfortable with both tour manager and driver throughout our tour. Food quality was really good all days in lunch and dinner. They setup nice tent and delivered tasty food. Hotel stay was excellent. Our tour manager was really good to manage and make dynamic change during travelling. Overall he was able to… Read Full Review

Startoursltd's Response to parag_b's Review

Written on: 04/04/2016

Dear Mr Parag,

Thank you for your wonderful review. We are pleased to hear you enjoyed the excursion to Mt Titlis and the Paris by Night tour. We always strive to offer our passengers the best of what Europe has to offer.

Kind Regards,
Customer Care Team

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★★★★★

“Fantastic Panoramic Europe Tour ”

Written on: 02/04/2016 by nalinda1978 (1 review written)

I and my wife went on the panoramic Europe tour from 24/03/16 to 28/03/16. For both of us it was a a memorable, once in a life time experience. Our Via were processed by Star Tours with minimal troubles for as which was great since both of were working. Our fulfillment was mainly due to our Manager Ms. NIMA who did the impossible job of herding our group from one place to the other !!! Despite numerous delays, NIMA made sure we covered whole of the program.Our driver was unbelievably… Read Full Review

Startoursltd's Response to nalinda1978's Review

Written on: 04/04/2016

Dear Sir/Madam,

Thank you for your kind feedback regarding your recent tour with us. We are delighted to hear that you had a wonderful time on your Tour. We are very proud to serve you, and would welcome the opportunity to do so again very soon, we will definitely pass your feedback regarding food to the ops team.

Kind Regards,

Customer Relations Team

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★★★★☆

“Spectacular Spain experience!”

Written on: 02/04/2016 by KeeganSloan (1 review written)

I d start with the back office team and the excellent support provided. The Spanish consulate did not accept the documents provided by star tours and insisted on a document from the carrier airlines to confirm tickets have actually been booked. Although, it wasn't a very reasonable demand, given star tours issued document had all details including pnr, one couldn't argue with the consulate. Also, the fact that they do not usually request for additional documents meant star tours had to do… Read Full Review

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★★★★★

“Great value for money”

Written on: 01/04/2016 by deepakmohan (1 review written)

Went on Spectacular Spain holiday during Easter holidays in 2016. It was very well organised and all the instructions were clear. Tour manager was great in communicating all the aspects effectively. Everyone followed the instructions and kept up the time which is very essential in such escorted tours. Covered the itinerary as per plan. It was great experience and we didn't feel any stress any time. Everything went smoothly. Accommodation was good as well as the food. Met many others who… Read Full Review

Startoursltd's Response to deepakmohan's Review

Written on: 04/04/2016

Dear Sir/Madam,

Thank you for your kind feedback regarding your recent tour with us. We are delighted to hear that you had a wonderful time on your Spain Tour and also that you enjoyed him as a person. We are very proud to serve you, and would welcome the opportunity to do so again very soon. We are sure he will be delighted with the feedback above.

Kind Regards,

Customer Relations Team

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★★★★★

“Scotland Tour on 25/03/2016 to 28/03/2016”

Written on: 31/03/2016 by ashokugar (1 review written)

Recently we visited Scotland tour, it was amazing and appreciated to all staff members and we had very comfortable journey. Thank you one & all. During tour they have shown all the places covered. We all are happy 100% if something would be there in near future definitely will come to you only… Read Full Review

Startoursltd's Response to ashokugar's Review

Written on: 04/04/2016

Dear Sir/Madam,

Thank you for your kind feedback regarding your recent tour with us. We are delighted to hear that you had a wonderful time on your Tour. We are very proud to serve you, and would welcome the opportunity to do so again very soon, we will definitely pass your feedback regarding food to the ops team.

Kind Regards,

Customer Relations Team

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★★★★★

“Fantastic Spain trip”

Written on: 31/03/2016 by bkrmaadhav (1 review written)

We booked the 4th time with start tours and get the same excellent experience as ever. Star tours continued to impress me with their planning and personal care offered to each customer. Be it, helping with a pram on stairs, getting breakfast for someone who missed it, arranging special dietary needs or making sure no body is missing out on anything, in coach entertainment, you name it. The tour manager, Rayomond, has been very helpful, entertaining, informative and passionate (about his work)… Read Full Review

Startoursltd's Response to bkrmaadhav's Review

Written on: 04/04/2016

Dear Sir/Madam,

Thank you for your kind feedback regarding your recent tour with us. We are delighted to hear that you had a wonderful time on your Spain Tour and also that you enjoyed him as a person. We are very proud to serve you, and would welcome the opportunity to do so again very soon. We are sure he will be delighted with the feedback above.

Kind Regards,

Customer Relations Team

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★★★★☆

“Had an Tour of Scotland Easter ”

Written on: 30/03/2016

Lets start the best of our trip Scotland, what a beautiful country, I went with my wife and 2 kids on 25th March 2016 4 days tour, from London, we were fortunate that we went with star tours, it was fulfill trip great Experience, accommodation, excursions, sightseeing fantastic, With the exception of Dinner Day one at WORLD BUFFET food is Not prepared for Indian diners no DAAL some of the sauces were extremely salty and dried, pizza was very dried, it wasn't very authentic at all. 'Rest of the… Read Full Review

Startoursltd's Comment

Written on: 04/04/2016

Dear Sir/Madam,

Thank you for your kind feedback regarding your recent tour with us. We are naturally very concerned when we receive bad feedback about our restaurants. I would be grateful if you can contact us with your details.

Kind Regards,

Customer Relations Team

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★★★★★

“Panoramic Europe ”

Written on: 30/03/2016 by Lovecashmeer (1 review written)

I was on a panaromic trip for Europe.  This was a lifetime experience and it was made even more special with support with her kick-ass articulation of information/history/facts about places we visited. This trip is highly recommended and believe me this will go down as the best trips of all times. Scope of improvement: Plz Plz fix your customer care department. It needs a revamp or just scrap it !! Once again Thanks for such a wonderful trip. God bless you all… Read Full Review

Startoursltd's Response to Lovecashmeer's Review

Written on: 04/04/2016

Dear Sir/Madam,

Thank you for your kind feedback regarding your recent tour with us. We are naturally very concerned when we receive bad feedback about our departments, I have highlighted the above to our HR manager and we will be speaking to them in detail. I would be grateful if you can contact us with your details.

Kind Regards,

Customer Relations Team

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★★★★★

“Excellent trip to release work stress”

Written on: 29/03/2016 by shaileshvaidya (1 review written)

Our tour manager and Captain Romeo are very pleasant, safe driving, patient and very friendly. The tour in general was great. I Very thoughtful, using different routes where we could see so much fantastic sceneries. Very grateful to him… Read Full Review

Startoursltd's Response to shaileshvaidya's Review

Written on: 04/04/2016

Dear Sir/Madam,

Thank you for your kind feedback regarding your recent tour with us.

Kind Regards,

Customer Relations Team

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★★★★★

“Panoramic Europe with Star tours”

Written on: 29/03/2016 by Shib_seal (1 review written)

I just finished the panoramic Europe Tour with Star tours from 24th march 2016 to 28th march 2016 with my family....Thanks to our tour manager ..she had been really energetic ,jovial and conducted the tour with high proficiency...Our coach chauffeur Mr Romeo just made the long journeys smooth and comfortable for us .All the attraction were well covered on time.. The food served by Star tours were really good...It is a much recommended one....though travelled with a small kid but must say… Read Full Review

Startoursltd's Response to Shib_seal's Review

Written on: 04/04/2016

Dear Sir/Madam,

Thank you for your kind feedback regarding your Panoramic Tour. Happy to hear you had a wonderful time. We are looking forward to welcoming you again real soon.

Kind Regards,

Customer Relations Team

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★★★★☆

“Special thanks to Vaibhav Mehta (VISA)”

Written on: 24/03/2016 by Mohitjo (1 review written)

I haven't started my tour yet, but still feel like writing a review for the people who work very meticulously to get you a VISA. I have also taken VISA service from star tour and I must say, Mr Vaibhav is really a gem of person. He listen to all your doubts, give a clear picture of what is required. Timely follow with you for document and at the end ensure that you get a VISA Thanks for being supportive and helpful through out this VISA process. Appreciate all your effort. Thanks to Vaibhav and… Read Full Review

Startoursltd's Response to Mohitjo's Review

Written on: 04/04/2016

Dear Sir/Madam,

Thank you for your kind feedback regarding our visa service. I will be sure to pass the details to our visa team.

Kind Regards,

Customer Relations Team

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★★★★☆

“ i went to Scotland in March 2016 and star tour...”

Written on: 22/03/2016

i went to Scotland in March 2016 and star tour covered really good places, but one thing was disappoint me and it is Dinner at Heera Restaurant. This restaurant food was so bad and dishes, glasses, spoons, restroom, dinning area was so dirty. My humble request to star tour please do not bring anyone to this restaurant. overall was so good. Hotel and other kamasutra restaurant was great. Kamasutra was really good one to get dinner, i was feel like i am eating in India, really good test and… Read Full Review

Startoursltd's Comment

Written on: 04/04/2016

Dear Sir/Madam,

Thank you for your kind feedback regarding your recent tour with us. We are naturally very concerned when we receive bad feedback about our restaurants, I have highlighted the above to our contracts manager and we will be speaking to them in detail. I would be grateful if you can contact us with your details.

Kind Regards,

Customer Relations Team

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★★★★☆

“Amazing tour with great and excellent Driver and tour...”

Written on: 20/03/2016 by yokeloh2 (1 review written)

Our tour leader and driver is very pleasant, safe driving, patient and very friendly. The tour in general was great but if the options for food not only restricted to Indian only will be fantastic. I would also prefer to walk around in some places rather than just looking out from the coach. I presumed might not be that easy for the older age group. Very thoughtful, using different routes where we could see so much fantastic sceneries. Very grateful to him. … Read Full Review

Startoursltd's Response to yokeloh2's Review

Written on: 04/04/2016

Dear Sir/Madam,

Thank you for your kind feedback regarding your recent tour with us. We are delighted to hear that you had a wonderful time on your Tour. We value your feedback in regards to changing up the meals a little, and recently we have on some of our tours offered local meals to ensure you have a chance to enjoy the local food. We are very proud to serve you, and would welcome the opportunity to do so again very soon.

Kind Regards,

Customer Relations Team

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★☆☆☆☆

“Even we had the same experience.”

Written on: 15/03/2016 by 193Moser (1 review written)

They should have specified whether we will be getting the visa within the trip date. Even we have lost 50% of the amount… Read Full Review

Startoursltd's Comment

Written on: 21/03/2016

Dear Sir/Madam,

Thank you so much for taking the time to write to us. Firstly I would like to start by saying sorry for any frustration you may have experienced during your visa processing.

In addition to my apology, I would like to provide you with some feedback regarding the cancellation cost.

I would stress to you that we have clearly highlight visa situations to you at time of booking, and guide you the best possible way consulting embassies.

unfortunately you were unable to do visas in the time frame, duration you had due to various factors, we would ask you to get in touch with us directly for us to shed more light on your circumstance.

Kind Regards,

Star Tours Customer Care Team

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★☆☆☆☆

“Not trust worthy, be aware of this company”

Written on: 10/03/2016 by dinesh.badgoti (1 review written)

I booked the tour for France and Belgium, they confirmed the tour and even provided me Visa letter to get the Schengen visa which mentions the travel date, name of hotels etc. and now 20 days before departure they cancelled the tour. Now since time is so lessa dn tickets are so costly, I am unable to replan everything. All our easter term holiday plan is wasted. Do not trust them. … Read Full Review

Startoursltd's Response to dinesh.badgoti's Review

Written on: 21/03/2016

Dear Dinesh Badgoti,

Thank you so much for taking the time to write to us. Firstly I would like to start by saying sorry for any frustration you may have experienced during your visa processing, and tour cancellation.

I would stress to you that we have clearly highlighted that tours are subject to minimum numbers. All bookings are in place for us to issue you a visa letter, should we not meet the minimum number we usually release the services and refund the amounts due.

Kind Regards,

Star Tours Customer Care Team

unfortunately you were unable to do visas in the time frame, duration you had due to various factors, we would ask you to get in touch with us directly for us to shed more light on your circumstance.

Kind Regards,

Star Tours Customer Care Team

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★★★★★

“Amazing tour with great and excellent tour guide and...”

Written on: 26/02/2016 by samila (1 review written)

The services and response of Star Tour was excellent .European panoramic tour feb 13th to 17th was fantastic . Tour Manager,other reps and driver all are pleasant ,courteous, friendly , caring and amazing.It was a very enjoyable and full entertaining tour.Despite of terrible weather, it was short ,sweet and unforgettable interesting tour and also got chance to meet such a wonderful , very good and kind hearted people which was not been possible without you 'STAR TOUR'.So, always greatful and… Read Full Review

Startoursltd's Response to samila's Review

Written on: 08/03/2016



Dear Samila,

Thank you for your kind feedback regarding your recent tour with us. We are delighted to hear that you had a wonderful time on your Panoramic Europe Tour. We are very proud to serve you, and would welcome the opportunity to do so again very soon.

Kind Regards,

Customer Relations Team

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★★★★☆

“European panoramic tour feb 13th to 17th amazing...”

Written on: 19/02/2016 by Lalji (1 review written)

European panoramic tour feb 13th to 17th amazing tour reps and driver all pleasant and friendly service and information given all throughout the trip even provided us with jain meals on request… Read Full Review

Startoursltd's Response to Lalji's Review

Written on: 08/03/2016

Dear Lalji,

Thank you for your kind feedback regarding your recent Panoramic tour with us. We are always glad to hear feedback such as yours.

Kind Regards,

Customer Relations Team

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★★★★★

“Fantastic”

Written on: 03/02/2016 by snHarrington446 (1 review written)

The tour was very good. Our tour Guide Dilip was extremely knowledgeable and the way he explains the history of each place we visited made the tour even more interesting. The stay was in very good hotels with impeccable rooms, comfortable travel timings. The dinner was the best service as food is the most difficult thing to find in a new place. All in all, I would recommend star tours for anyone who wants to have a hassle free, comfortable holiday where you dont want to think too much… Read Full Review

Startoursltd's Comment

Written on: 08/03/2016

Dear Sir/Madam,

Many thanks for your review. We are delighted to hear that you had a wonderful Tour. It is nice to hear that you enjoyed the hotels, coach and entertainment on board.

Additionally thank you for your feedback regarding Brussels, we do this so we can show you something along the way that is feasible and logistically possible when covering large distances.

Thanks once again, hope to see you on a tour once again.

Kind Regards,

Customer Relations Team

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★☆☆☆☆

“****Terrible tour company dont trust them***”

Written on: 28/01/2016 by Pauljit19 (1 review written)

We booked the tour on February 24th today morning they called and said they have to cancel the tour because there is not enough passenger, we have deposited £240.00 pound which they said they will refund the amount hopefully but we have paid visa fees £170.00 pound and we booked flight its near about £120.00 and paid for hotel for 23rd £105.00 and all the trip we booked on month of December which is non refundable so we loss £395.00 only for this STAR TOUR but the don't care about that and… Read Full Review

Startoursltd's Response to Pauljit19's Review

Written on: 08/03/2016

Dear Sir/Madam,

We are sad to hear your feedback, there are times due to numbers that we have to cancel the tour, we will always refund your tour cost to you in full in such circumstances. We are bonded by ABTA and ATOL and will always work in practices set out by them.

If there is anything we can clear up for you or additionally check please do get in touch with us.

Kind Regards,

Customer Sales Team

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