Star Tours UK Reviews

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★★☆☆☆

“Serene Europe”

Written on: 08/04/2016 by Tourist2016 (1 review written)

We had recently (April 2nd until 4th 2016) been on the Serene Europe 4 day trip with Start Tours. The trip overall was good until we had a trainee tour manager for the last leg of the journey. She confronted us on the morning outside the hotel with " what time are you supposed to be here?" Question. She hadn't bothered to introduce herself at this point. We boarded the coach and immediately we understood she had a terrible attitude. When we heard some of the things she said I couldn't believe… Read Full Review

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★★★★★

“European Explorer (9 Days) 26-03-2016”

Written on: 06/04/2016 by Makarand (1 review written)

I had went on the 9 days European Explorer tour through Star Tours with my wife and 7 year old Son on 26th March 2016. This was our first such a long tour. We were wondering how we would be able to stay away from home for such long period and that too continuously on the move, travelling one place to other almost every day. But at the end of 9 days, we felt this tour should continue for few more days... It was very very organized and managed by the tour manager and the driver. The knowledge of… Read Full Review

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★★★★☆

“4 days trip to historic Scotland”

Written on: 06/04/2016 by MyahBlack180 (1 review written)

I along with my friends and family had a nice trip to Scotland with Star Tours. The arrangements were really professional, timely and well planned. We had nice staff guiding us throughout our trip. The hotel was fine and so was the food. I suggest Star Tours to arrange for discounted hotels for overnight stay at London for those whose live far off from Wembley, for the night of return and the night before journey starts… Read Full Review

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★★★★☆

“A Good Deal”

Written on: 05/04/2016 by LasyaShashimohan (1 review written)

My mother and I traveled from India to Europe especially for the trip and were delighted to discover that Star Tours offered all that we had expected. The tour manager was a treasure-house of information and did the best he could to keep all of us engaged through the course of the trip. The activities that he encouraged us participate in were instrumental in making us a very close-knit travel group. Also, the tour manager’s emphasis on punctuality enabled us to see many places in a short… Read Full Review

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★★★★★

“European Explorer 09 days - 26/03/2016”

Written on: 04/04/2016 by MehboobNurmammodo (1 review written)

I, my wife and our two sons, enjoyed the best nine days of our life, with "Star Tours" under the best and safest hands of our tour Manager and our Coach driver. What was the best part of our Tour? 1) The Tour Manager. Lively, knowledgeable guide and always eager to help. Kept us all gelled throughout the tour. 2) The Coach driver. Smooth driving and lively attitude. Took us to all the spots on or before time. 3) The Group. Lively and helpful. It was really difficult to say Good Bye to… Read Full Review

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★★★★☆

“European Explorer 26/03/2016”

Written on: 04/04/2016

It was amazing to observe that the default tendency for everyone in the wonderful 9 day trip was to make friends and have fun. The friendly bond transcended across the age groups and the locations ppl came together from. Italy especially was covered in great detail. I also got to fulfil my long cherished wish to visit the snow kissed Austria; and Italy was covered in detail too. Food was amazingly authentic at all places and the hotels were decent too. The Road trips were long but the time… Read Full Review

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★★★★★

“9 Day trip to Europe - European Explorer”

Written on: 04/04/2016 by RiniBanerjee (1 review written)

Hi, We have taken a tour with Star Tours from 26th Mar to 3rd Apr'2016. We traveled with 18 months of baby with us. Initially, we were sceptic about the whole Coach tour. But at the end , it turned out to be superb by gaining new friends in the kitty and adding so much to the knowledge and memories.  Both of them were full of great experience. Hence , we were found us at safe hands. Mr. Nanu has beautifully explained the history and places and he has drive safely and been in time. Yes… Read Full Review

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★★★★★

“Enjoyed to the best”

Written on: 04/04/2016 by haikasturi (1 review written)

Me and my wife went of European Explorer which started from 26th Mar 2016. We just came back from the tour. I would say that this is one of the best guided tour I've ever been on. Our tour guide..... Superb is the only word which explains my experience. I'm sure all other members of this group will accept to my view on this. His experience was visible in each and every step of this tour. We had wonderful time with him on this tour. Our coach Driver..... He looks like Jason Statham..... His… Read Full Review

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★★★★★

“Spain tour”

Written on: 04/04/2016 by zoHarding281 (1 review written)

another satisfactory experience with star tours. Hats off to mr raymonds our tour guide he did a superb job. His knowledge experience a caring attitude made us felt so comfortable. This was my fourth europe tour with star and all the times star services were of very high quality. However, i felt spain tour was bit long and did not deserved six days. Two days in madrid did not made sense there was not much to do and most of the sites we visited twice. I suggest either the ittinirary should be… Read Full Review

Startoursltd's Comment

Written on: 04/04/2016

Dear Sir/Madam,

Thank you for your wonderful review. We always value your feedback and we will speak to our operations team and see what we can do in regards to Madrid to either include more places or as you suggested include another place. Thank you for your valued feedback.

Kind Regards,
Customer Care Team

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★★★★☆

“Amazing tour - "Best Of Europe With Disney"”

Written on: 02/04/2016 by parag_b (1 review written)

I recently had trip with star tours –“best of Europe with Disney”. We really had pleasant time for 6 days. After booking we got enough guidelines as and when we required. We felt comfortable with both tour manager and driver throughout our tour. Food quality was really good all days in lunch and dinner. They setup nice tent and delivered tasty food. Hotel stay was excellent. Our tour manager was really good to manage and make dynamic change during travelling. Overall he was able to… Read Full Review

Startoursltd's Response to parag_b's Review

Written on: 04/04/2016

Dear Mr Parag,

Thank you for your wonderful review. We are pleased to hear you enjoyed the excursion to Mt Titlis and the Paris by Night tour. We always strive to offer our passengers the best of what Europe has to offer.

Kind Regards,
Customer Care Team

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★★★★★

“Fantastic Panoramic Europe Tour ”

Written on: 02/04/2016 by nalinda1978 (1 review written)

I and my wife went on the panoramic Europe tour from 24/03/16 to 28/03/16. For both of us it was a a memorable, once in a life time experience. Our Via were processed by Star Tours with minimal troubles for as which was great since both of were working. Our fulfillment was mainly due to our Manager Ms. NIMA who did the impossible job of herding our group from one place to the other !!! Despite numerous delays, NIMA made sure we covered whole of the program.Our driver was unbelievably… Read Full Review

Startoursltd's Response to nalinda1978's Review

Written on: 04/04/2016

Dear Sir/Madam,

Thank you for your kind feedback regarding your recent tour with us. We are delighted to hear that you had a wonderful time on your Tour. We are very proud to serve you, and would welcome the opportunity to do so again very soon, we will definitely pass your feedback regarding food to the ops team.

Kind Regards,

Customer Relations Team

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★★★★☆

“Spectacular Spain experience!”

Written on: 02/04/2016 by KeeganSloan (1 review written)

I d start with the back office team and the excellent support provided. The Spanish consulate did not accept the documents provided by star tours and insisted on a document from the carrier airlines to confirm tickets have actually been booked. Although, it wasn't a very reasonable demand, given star tours issued document had all details including pnr, one couldn't argue with the consulate. Also, the fact that they do not usually request for additional documents meant star tours had to do… Read Full Review

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★★★★★

“Great value for money”

Written on: 01/04/2016 by deepakmohan (1 review written)

Went on Spectacular Spain holiday during Easter holidays in 2016. It was very well organised and all the instructions were clear. Tour manager was great in communicating all the aspects effectively. Everyone followed the instructions and kept up the time which is very essential in such escorted tours. Covered the itinerary as per plan. It was great experience and we didn't feel any stress any time. Everything went smoothly. Accommodation was good as well as the food. Met many others who… Read Full Review

Startoursltd's Response to deepakmohan's Review

Written on: 04/04/2016

Dear Sir/Madam,

Thank you for your kind feedback regarding your recent tour with us. We are delighted to hear that you had a wonderful time on your Spain Tour and also that you enjoyed him as a person. We are very proud to serve you, and would welcome the opportunity to do so again very soon. We are sure he will be delighted with the feedback above.

Kind Regards,

Customer Relations Team

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★★★★★

“Scotland Tour on 25/03/2016 to 28/03/2016”

Written on: 31/03/2016 by ashokugar (1 review written)

Recently we visited Scotland tour, it was amazing and appreciated to all staff members and we had very comfortable journey. Thank you one & all. During tour they have shown all the places covered. We all are happy 100% if something would be there in near future definitely will come to you only… Read Full Review

Startoursltd's Response to ashokugar's Review

Written on: 04/04/2016

Dear Sir/Madam,

Thank you for your kind feedback regarding your recent tour with us. We are delighted to hear that you had a wonderful time on your Tour. We are very proud to serve you, and would welcome the opportunity to do so again very soon, we will definitely pass your feedback regarding food to the ops team.

Kind Regards,

Customer Relations Team

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★★★★★

“Fantastic Spain trip”

Written on: 31/03/2016 by bkrmaadhav (1 review written)

We booked the 4th time with start tours and get the same excellent experience as ever. Star tours continued to impress me with their planning and personal care offered to each customer. Be it, helping with a pram on stairs, getting breakfast for someone who missed it, arranging special dietary needs or making sure no body is missing out on anything, in coach entertainment, you name it. The tour manager, Rayomond, has been very helpful, entertaining, informative and passionate (about his work)… Read Full Review

Startoursltd's Response to bkrmaadhav's Review

Written on: 04/04/2016

Dear Sir/Madam,

Thank you for your kind feedback regarding your recent tour with us. We are delighted to hear that you had a wonderful time on your Spain Tour and also that you enjoyed him as a person. We are very proud to serve you, and would welcome the opportunity to do so again very soon. We are sure he will be delighted with the feedback above.

Kind Regards,

Customer Relations Team

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★★★★☆

“Had an Tour of Scotland Easter ”

Written on: 30/03/2016

Lets start the best of our trip Scotland, what a beautiful country, I went with my wife and 2 kids on 25th March 2016 4 days tour, from London, we were fortunate that we went with star tours, it was fulfill trip great Experience, accommodation, excursions, sightseeing fantastic, With the exception of Dinner Day one at WORLD BUFFET food is Not prepared for Indian diners no DAAL some of the sauces were extremely salty and dried, pizza was very dried, it wasn't very authentic at all. 'Rest of the… Read Full Review

Startoursltd's Comment

Written on: 04/04/2016

Dear Sir/Madam,

Thank you for your kind feedback regarding your recent tour with us. We are naturally very concerned when we receive bad feedback about our restaurants. I would be grateful if you can contact us with your details.

Kind Regards,

Customer Relations Team

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★★★★★

“Panoramic Europe ”

Written on: 30/03/2016 by Lovecashmeer (1 review written)

I was on a panaromic trip for Europe.  This was a lifetime experience and it was made even more special with support with her kick-ass articulation of information/history/facts about places we visited. This trip is highly recommended and believe me this will go down as the best trips of all times. Scope of improvement: Plz Plz fix your customer care department. It needs a revamp or just scrap it !! Once again Thanks for such a wonderful trip. God bless you all… Read Full Review

Startoursltd's Response to Lovecashmeer's Review

Written on: 04/04/2016

Dear Sir/Madam,

Thank you for your kind feedback regarding your recent tour with us. We are naturally very concerned when we receive bad feedback about our departments, I have highlighted the above to our HR manager and we will be speaking to them in detail. I would be grateful if you can contact us with your details.

Kind Regards,

Customer Relations Team

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★★★★★

“Excellent trip to release work stress”

Written on: 29/03/2016 by shaileshvaidya (1 review written)

Our tour manager and Captain Romeo are very pleasant, safe driving, patient and very friendly. The tour in general was great. I Very thoughtful, using different routes where we could see so much fantastic sceneries. Very grateful to him… Read Full Review

Startoursltd's Response to shaileshvaidya's Review

Written on: 04/04/2016

Dear Sir/Madam,

Thank you for your kind feedback regarding your recent tour with us.

Kind Regards,

Customer Relations Team

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★★★★★

“Panoramic Europe with Star tours”

Written on: 29/03/2016 by Shib_seal (1 review written)

I just finished the panoramic Europe Tour with Star tours from 24th march 2016 to 28th march 2016 with my family....Thanks to our tour manager ..she had been really energetic ,jovial and conducted the tour with high proficiency...Our coach chauffeur Mr Romeo just made the long journeys smooth and comfortable for us .All the attraction were well covered on time.. The food served by Star tours were really good...It is a much recommended one....though travelled with a small kid but must say… Read Full Review

Startoursltd's Response to Shib_seal's Review

Written on: 04/04/2016

Dear Sir/Madam,

Thank you for your kind feedback regarding your Panoramic Tour. Happy to hear you had a wonderful time. We are looking forward to welcoming you again real soon.

Kind Regards,

Customer Relations Team

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★★★★☆

“Special thanks to Vaibhav Mehta (VISA)”

Written on: 24/03/2016 by Mohitjo (1 review written)

I haven't started my tour yet, but still feel like writing a review for the people who work very meticulously to get you a VISA. I have also taken VISA service from star tour and I must say, Mr Vaibhav is really a gem of person. He listen to all your doubts, give a clear picture of what is required. Timely follow with you for document and at the end ensure that you get a VISA Thanks for being supportive and helpful through out this VISA process. Appreciate all your effort. Thanks to Vaibhav and… Read Full Review

Startoursltd's Response to Mohitjo's Review

Written on: 04/04/2016

Dear Sir/Madam,

Thank you for your kind feedback regarding our visa service. I will be sure to pass the details to our visa team.

Kind Regards,

Customer Relations Team

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