Star Tours UK Reviews

★★★★☆
4.3 / 5
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★★★★★

“awesome Europe tour”

Written on: 12/06/2016

Hi everyone. Me and my wife had a great experience with star tour. Europe tour was awesome and fantastic.The arrangement for food and stay in hotels was good. Information flow from star tour manager was proper and on time.they fulfilled there all commitments and left us with life time memory. … Read Full Review

Startoursltd's Comment

Written on: 23/06/2016

Hi,

We are so happy to hear that you had a trip of a life time. We hope we can create many more of these for you in the near future. Thank you for the time you have taken writing your review.

Kind Regards,

Customer Care Team

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★★★★★

“A memorable tour”

Written on: 11/06/2016

We took the Panaromic tour of 5 days and it went above my expectations. The tour started well. We introduced ourselves and in a moment we all knew each other and became one family. The tour manager was indeed caring, confident and knowledgeable who made this journey memorable. We were given sufficient time to view each and every place. Food as everyone says is awesome. Hotels luxurious. Bus comfortable. Time went like nothing. My favoirite among all attractions was Mount Titlis. It amazed me… Read Full Review

Startoursltd's Comment

Written on: 23/06/2016

Thanks for your review.

We are happy you had a good experience with us overall but I'm sorry to hear that you did not have enough time for the snow park. We do advise that our packages are comprehensive and try to cover as much as you would want to see, we hope the rest of the mountain was awesome and this didn't impede on your holiday enjoyment too much.

We hope to see you again.

Kind regards,

Customer Care Team

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★☆☆☆☆

“Worst experience before the start of teh tour itself”

Written on: 10/06/2016 by rmadgaonkar (1 review written)

I have terrible experience with Star tour even before starting the tour with them wef 16th July. Looks like very unprofessional and policies and conditions made very suitable for them but very against the interest of customer. I am expected to travel on a tour with them starting 16th July, but there is no confirmation about the tour from them as of now and asking me to wait till last two weeks just before the tour to get any kind of confirmation. I need to plan my personal travel bookings for… Read Full Review

Startoursltd's Response to rmadgaonkar's Review

Written on: 23/06/2016

Hi Madgaonkar,

Thanks for your feedback. We endeavour to make it as easy as possible for all to travel around a date suitable for them, hence why we have one of the most frequent departure dates in our industry. Naturally when we have so many departures we need to ensure your tour is running with a minimum number, hence on very few occasions do we leave a confirmation of a tour to 2 weeks, 99% of our tours are confirmed 4 weeks prior; we always act in accordance with the industry regulators for this and ensure we facilitate all travellers as best we can and as required.

We always valuable your feedback and are always striving to confirm all our departures.

Please do get in touch with us if you have any other concerns.

Kind Regards,

Star Tours Customer Care Team

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★☆☆☆☆

“Cancel the tour”

Written on: 09/06/2016 by 1979MacKinnon (1 review written)

I had book a Swiss express your for 8 of July and today I received call from startour informing that my tour had been cancelled… Read Full Review

Startoursltd's Comment

Written on: 23/06/2016

Dear Sir/Madam,

There are times when we need to cancel a tour due to minimum uptake of the tour, or factors beyond our control. It is never pleasant for us to cancel a tour as we know the disruption it causes our passengers and the issues it causes us internally, hence the decision is never taken lightly to cancel.

If we cancel your tour we will always refund the full amount you have paid to us, which would be normal consumer practice.

We do apologies for any inconvenience this has caused you.

Kind Regards,

Customer Care Team

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★★★★★

“star tour rocks ”

Written on: 08/06/2016 by shradhanjalisahoo (1 review written)

Hi, Initially while booking the 6-days best of Europe with Disney (28-05-206), had a thought in mind is it worth to spend money here or not! Have I done a right decision or not, however from the very first day got the feelings that probably I took the right decision. And second day onwards I felt that Star Tour Rocks. It's quite amazing that in thes six days covering most of the famous places in these restricted time. Also getting authentic Indian food which was always making our day happy at… Read Full Review

Startoursltd's Response to shradhanjalisahoo's Review

Written on: 23/06/2016

Dear shradhanjalisahoo,

Thank you for your excellent review. We are over the moon that you enjoyed the food, the games and most importantly your holiday. It is always good to read the team are doing well for you, as this is what we strive towards.

Thank you once again for your lovely feedback, and hope you can rock onto one of our tours in the near future.

Kind Regards,

Customer Care Team

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★★★★★

“Tour manager was excellent”

Written on: 08/06/2016 by VipulNautiyal (1 review written)

Loved this journey and especially the way Tour Manager has handled the entire journey. Did not felt alone. Was a family trip. Family of 51 members. She kept us busy throughout journey and we has lot of fun activities not only for elders but my daughter was also too happy and still talk about this tour… Read Full Review

Startoursltd's Response to VipulNautiyal's Review

Written on: 23/06/2016

Hello VipulNautiyal,

Great to hear the fantastic news. Glad you and your daughter had a good time on tour with your family, hope to serve you again real soon and give you more good memories.

Kind Regards,

Customer Care Team

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★★★★★

“Star Tour Rocks”

Written on: 08/06/2016 by Chinmayasahu (1 review written)

Hi, Initially while booking the 6-days best of Europe with Disney (28-05-206), had a thought in mind is it worth to spend money here or not! Have I done a right decision or not, however from the very first day got the feelings that probably I took the right decision. And second day onwards I felt that Star Tour Rocks. It's quite amazing that in thes six days covering most of the famous places in these restricted time. Also getting authentic Indian food which was always making our day happy at… Read Full Review

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★★★★★

“Very good experience "Toure manager did very good job ”

Written on: 08/06/2016 by Cassandra287 (1 review written)

Had very good experience with star Toure . Very good friendly staff for booking tickets, visa,and Toure guide as well . Had fun and excellent services . the best thing is Toure manager did very good job with best of the best way . Hotels are really good. Very good food options for vegetarian people and child . Did not like service from driver only because of in emergency he did allow to use toilet. But he did drive safely . So far Toure manager tried to shorter it out every time. Had good time… Read Full Review

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★★★★★

“BEST OF EUROPE WITH DISNEY”

Written on: 08/06/2016 by tpSharp308 (1 review written)

We Went On BEST OF EUROPE WITH DISNEY From 28/05/2016 TO 02/06/2016.It was a great experience with Star Tour specially travelling with kids. Our tour manager Aparna Rajawat did her excellent and extra ordinary job always available to help and provide details. Aparna was reallygood to manage and make dynamic change during travelling. Overall she was able to manage accurate timing while visiting attraction points. Morever she was having adequate knowledge about attraction points so provide… Read Full Review

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★★★★★

“Star tour 12 day Europe without Disney -”

Written on: 08/06/2016 by Vijaibgupta (1 review written)

Star Tours 12 day Europe without Disney was excellent tour covering all the places mentioned as per itenary in a very professional and timely manner. Our tour manager Performed his job the very best with his vast knowledge on the entire landscape and experience to avoid all the possible troubles or obstacles in the trip. I experienced more than what I expected out of this tour in regards to accomodation (except Appart'City), food, security and care. I highly recommend this tour… Read Full Review

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★★★★★

“Star Tours EU Tour”

Written on: 08/06/2016 by rhymenhymns (1 review written)

It was a well planned tour and they tried to make most of the time and cover as much that was possible. 6 days eu with Disney is a good pack but in my opinion Brussels can be swapped with a destination which is closer or the time given back to travellers. Tour manager was knowledgeable,professional,managed the schedule well, friendly with us and empathetic too.We were educated about the plan and schedule which meant our expectations were set for the day. We didn't have to wait in queue for any… Read Full Review

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★★★★★

“We had a great experience... thanks to tour manager”

Written on: 08/06/2016

We enjoyed our holidays to the fullest... The credit goes to the tour manager. She is a very well organised person, she looked after our needs and understood the passengers... Our tour experience couldn't have been this better without her guidance... I would definitely recommend star tour but personally I would prefer a tour when she is the tour manager... The drive we had was a very pessimistic person and she handle him very well in order to avoid any confrontation with the passengers… Read Full Review

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★★★★★

“Excellent wonderful unbeatable and a tour with...”

Written on: 07/06/2016 by J.Ramani (1 review written)

Tour code GNEP 14 /. 05. / 16. I started on 16 th May from south hall for 16 days tour of Europe. The tour started as usual and the second day I was transferred to another star tours bus at Germany in the afternoon.Till then it was a normal tour like any other tour. From that after noon things changed and the tour started seeing the real life with History flowing from the Tour Manager Raymond's like the 10 falls in Swiss. A tour can be lively only when the tour manger plays like Kohli , Dhoni… Read Full Review

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★★★★☆

“Star Tours 14 day Europe without Disney had an...”

Written on: 06/06/2016 by RaviNewYork (0 reviews written)

Star Tours 14 day Europe without Disney had an excellent itinerary. They were very professional in approach and all related logistics. We had a pleasant trip with lots of memories. Special appreciation for our Tour Manager for his vast knowledge on the entire landscape without which the tour could have lack of spice. I recommend my friends to consider star tours… Read Full Review

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★★★★☆

“GNEP 14th May 2016”

Written on: 05/06/2016 by huzefa123 (1 review written)

Excellent tour covering all the places mentioned as per itenary on time. We were fortunate enough to get a well versed tour manager, who performed his job in the best of his ability. Food was OK Lacked shopping time Hotels to far from the main city. All pax should be offered umbrellas or raincoats as Europe climate is unpredictable. Overall a lifetime experience. … Read Full Review

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★★★★★

“The Golden Journey of a Life a Time ”

Written on: 03/06/2016 by Mustansir (1 review written)

Product : 18 day Europe Tour - With what I expected in this tour, I have experienced more than it. Europe is a journey which I feel all must take once at least in life time, if possible. The beauty and the history of all places I went across Europe was enhanced by our tour manager's amazing way of explaining. I also got an opportunity to make new friends. We met as strangers with hushed whispers and insecurities only to depart with heavy hearts as a family. The tour was a success because of… Read Full Review

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★★★★☆

“GNEP may14 review ”

Written on: 03/06/2016 by Nataraj123 (1 review written)

Things we liked: Tour manager and the discipline he brought to the group. Lunch and dinners were very homely. Excellent Itenary coverage and optional tours. Improvement areas: 1.Less than average spread and breakfast service at 80% hotels 2.tour help desk never informed about essentials like rain coat,umbrella and other gear etc.. 3.no laundry facility in the entire tour except the last but one hotel in France. If we could have a hotel in the middle of the journey with laundry facility… Read Full Review

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★★★★★

“Too Good organised tours”

Written on: 03/06/2016 by quresh (1 review written)

GNEP tour started 14-5-16 Enjoyed a lot, arrangements in each place were carefully studied and booked for our convenience, Value for money. Professionalism best shown, tour manager highly trained,experienced & learned to avoid all possible troubles in the trip. I highly recommend to go for it after understanding all details personally as they have honored all commitments to be very fair and genuine. 3 days lunch not included, needs to be improvised. All meals provided were Average to good… Read Full Review

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★★★★☆

“Tour code : SPLE 16th May 2016”

Written on: 02/06/2016 by AnilKumarGupta (1 review written)

TOUR CODE : SPLE 16th MAY 2016 In a nutshell, the tour was value for money. Hotel accomodation: About 85% of the hotels were quite good. Rest 15% were not that good e.g. Novotel Poissy Hotel at Orgeval as the WC was in a separate chamber and without water point. Food : Vegetarian food was quite delicious having enough varieties and sufficient in each diet. Vegetarians were quite relaxed to get such a nice food in Europe.But in some hotels, the dining area was in the tents and not in proper… Read Full Review

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★★★★☆

“Awesome trip with less expense”

Written on: 01/06/2016 by Hartnx21 (1 review written)

It was an awesome, memorable and great trip with star tours to Switzerland. I agree, most of the time of first and last day of the trip was on roads, but that's what we opted for (Coach !! :) ) It as greatly managed by tour manager Mr.Wajid because of whom we managed to cover most of the places including Black forest in Germany! Thank you star tours and thank you Wajid… Read Full Review

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