AVOID . AVOID . due to a booking error, I received an email from them telling me to make a new booking , and to email them with the old reference for a refund. I followed their instruction and now they are refusing to refund me , which means I have paid twice for 1 transfer . They have no contact number, so you can only email and they refuse to escalate to a manger .

We used your company on the outward and inward legs of our journey. The outward journey was fantastic we were met by a greeter in the airport who then escorted us to the waiting cars. I was glad to see the cars where what I had booked 2 X SUVs with enough room for us and all of our luggage as arranged. However, our return journey was not so good. A car arrived with barely enough space for passengers let alone luggage, we managed at a squeeze to get passengers and luggage on board and we were advised another such car would be along shortly. A few minutes later a car arrived to take the remaining four passengers to the airport. It was a very small car and not at all what I had booked. He had space for only one large piece of luggage and 2 small pieces of luggage and only 2 passengers. We were advised they would send another car within 10 minutes and all would be well. I was left behind with my 13-year-old to await this coming vehicle. After 10 minutes I received a phone call saying no car was coming, we exceeded the luggage limit and we were to fend for ourselves to ‘get a taxi or something’. I am certain (and have the booking documents to prove it) I booked 2 x SUVs with enough space for 4 passengers as well as 8 large cases AND 8 small cases PER VEHICLE. I was distraught to learn I had been abandoned in New York City alone with a child and your company showed no remorse for this. I was then forced to pay for a taxi even though I had prepaid your company to escort all of our party to and from the airport. I have had one response from this company where lies where told even though I showed evidence but have had no follow up since

Our driver was ready and waiting on our arrival. He picked us up from Agadir airport with a clearly marked sign. He simply asked for our QR code. He dealt with our luggage and gave us water. He gave us some great travel tips in the area. He was able to converse in many languages. On route back he was early and waited for us patiently at reception. Car was clean and spacious with air conditioning too.

(Booking Ref P1363057) Booked an airport transfer with Hoppa in Ismir. The collection on our arrival went perfectly. Great service. On the other hand, our return trip and subsequent customer service were shocking and non-existent. We received a text message from the local transfer company the day before our return trip to confirm the pickup time and location. (08:00 on Fri 15/12/23) Actual Text Received - (Tomorrow we will pick you up at 08:30. Please wait at the reception) At the time and location of the arranged pick-up, we sent this message to the local transfer company - (We are ready outside for you. Thanks.) We received this back - (Dear it is possible for you to take a taxi. The car have some problems. We will refund the money for taxi) So we got a taxi to the airport and provided a receipt of the cost to the local transfer company, they have yet to reply. 15/12/23 - We contacted Hoppa later that day, giving all details, screenshots of the message from and to the local provider and a copy of the taxi receipt. 20/12/23 - Hoppa replied stating they would refund 50% of the cost we paid them originally, which we were happy with. 28/12/23 - We contact Hoppa to chase the refund. 29/12/23 - Advised it would be 7 - 11 working days for the refund to be processed and show in our account. 12/01/24 - We contacted Hoppa again asking when the refund would be processed…… No reply. Please don’t use this company unless you are happy with no customer service if anything goes wrong.

Avoid at any cost this company Got no transfer from the airport and hotel They liers saying that driver waiting for me Absolutky discusting company

Lack of Contractual Agreement and Disgraceful Customer Service Great pick up from airport to Benidorm, couldn't complain. Returning however was a different matter. Seemingly the original drop off point was changed due to the Fiesta. Hoppa think they had advised us of this by adding the same address as previous with (BP ISLETA) next to it the day before. Not enough information.... seemingly this is a Garage half a mile from original drop off point in the opposite direction. Apart from the above 8 letters, no information was forthcoming that this was a relocation to original point or indeed a Garage. Google maps within text still showed original pick up point, as did live information sent, no BP ISLETA quoted. Was advised by Hoppa representive they had no buses available for another hour, to take a taxi and obtain a receipt. Followed instructions to the letter, only to be notified that we would not receive a refund, due to their miscommunication. Realise mistakes do happen, but to be £80 out of pocket is disgraceful, especially being picked up 4.5 hours before departure. Have only obtained 2 generic replies to date, second only again when prompted. This is a Hoppa representative's reply, not who you have paid in good faith and entered into contract with. Still awaiting a direct Hoppa email address to converse with, to hopefully obtain an understanding of our complaint. Gave them time to make good, without complaining through this platform, last resort. I would not like other travellers to experience this service. Experienced travellers 50 years plus. Date of experience: 13 November 2023

Dear Fellow Travelers, I feel compelled to share my recent disturbing encounter with Hoppa, and I urge you to exercise caution when considering their services. My experience was marred by completely unacceptable driver behavior. My family and friends and I booked a taxi service through Hoppa from Heraklion Airport to our accommodation. What should have been a straightforward journey turned into a nightmare. The assigned driver not only failed to meet basic standards of professionalism but displayed behavior that should never be tolerated: - Aggressive Conduct: From the moment we entered the vehicle, the driver was intimidating and aggressive. His demeanor created an atmosphere of fear and discomfort. - Mobile Phone Use While Driving: Shockingly, the driver recklessly used his mobile phone while driving, putting our safety at risk. This behavior is both dangerous and illegal. - Unexplained Stops in Unknown Locations: At one point during the journey, the driver pulled over in a deserted area, late at night, with no valid explanation. His actions left us feeling threatened and vulnerable. - Demanding more money - demanded more money and in the end had to pay more. I tried to seek resolution through Hoppa, but their response favored the driver without a proper investigation, they bias is completely with the drivers and do not believe a word anyone else says, they are passive aggressive and just throw their points back of what the driver has said. Their complete disregard for my concerns is simply unacceptable. I'm writing this to caution travelers against using Hoppa. Their service, in my experience, failed to prioritise safety and customer satisfaction. I would never consider using their services again, and I strongly advise others to do the same. Avoid like the plague!

They use non-existent local taxi firms who do not turn up to collect at the airport (obviously) and then call you a liar and say the taxi waited over an hour. There was a queue of people in the same boat as me, all with Hoppa and no taxis. It's impossible to get hold of anybody. Their telephone number has a recorded message saying they dont deal with queries by phone and you have to use Whatsapp. Nobody replies there properly as it's a robot that cannot help with this issue. No refund for the taxi I had to pay for as they called me a liar without evidence.

I arrived in Mexico to no transfer they gave us Uk contact no’s but by time we arrived it was midnight in Uk. We tried to get it sorted but Hoppa were not interested they didn’t even wait the 3 hours that’s in their T&C I wrote many emails but to no avail I paid £100 for another transfer I wouldn’t use this company again I would rather walk I am not the only people this is happening to with this company I was told by a TUI Rep that they did the same to a passenger the day before My sister says they no longer use them at their company no surprise

Awful company! Transfer didn’t turn up, so we had to book a last minute taxi for 6 people to the airport at a cost of £85! We had already paid hoppa £52 for the transfer service which they failed to provide, I have been pursuing them for weeks now trying to get a refund (as it was completely their fault) but they will not pay out. They took our money & didn’t provide the service we paid for, they are a joke & their customer service is unbelievably poor. We will never book with them again, they STILL owe us money which we are going to continue fighting for!!!

Use this company at your peril. I pre booked a transfer from Belfast International. All seemed bona fide, vouchers received by email, instructions & drivers phone number received on WhatsApp. However the driver was not there & when I called he said he had no record of having taken a booking from Hoppa. Communication with hoppa to resolve this issue was through a bot on WhatsApp, all agents busy kind of scenario, no phone calls to me forthcoming. Had to find a taxi. Shocking service, has the feel of unlawful about it. No refund 5 days on.

I could not fault the transfer from Alicante Airport to Benidorm and return journey .We had no trouble locating our bus and the service was excellent ,punctual and good value .

Do not use this unreliable service. They say they will WhatsApp you with directions to find your transfer once you land at the airport. Only they didnt whatsapp us or provide any details so we were unable to find the car or contact the driver. We called them but they wouldnt provide the details over the phone so we ended up having to get a taxi instead. When I complained they happily provided me with evidence that they sent the message containing the transfer details to a completely random phone number, and then they refused to refund me because as far as they are concerned the driver was at the airport waiting for us. At no point were we told what car to look for, or where the car would be waiting, yet somehow its our own fault that we couldn't find the car amongst the hundreds of other cars at JFK airport. If you want to be sure you have a transfer waiting for you, use someone else

My booking was made from and to my hotel door, as advertised on hoppa's website. However we weren't left in front of the hotel, but in a place with stairs, which was definitely not what we had booked. We were not informed of the different location until we were dropped off. I was travelling with a baby 1Y and a toddler 3Y, and I was not able to go down the stairs with the stroller and the suitcases. Also, we were travelling with elderly people with difficulties walking/going down/up the stairs. When we arrived at this place we asked the driver to leave us closer, however he denied us that. And was quite rude. As soon as we realized that the pick up wouldn't be possible in front of the hotel we contacted Hoppa to cancel it. However hoppa didn't accept the cancelation and didn't refund us. We were deceived by Hopa regarding the drop off/pick up place.

We flew from Luton to Paris Charles de Gaulle Airport, we was scheduled to be picked up at 10am as we landed just after 9am, it took us an hour and a half nearly to get through security but our driver waited until 10:30am for us, however the problems started on the way back to the airport to fly home. Saturday morning my partner wasn’t feeling very well, we believe it was food poisoning as he was the only one who ate something completely different to us for dinner. We got in the transfer to go back to the airport, however my partner threw up but lucky the driver managed to pull over so he could throw up outside of the vehicle, the second time the driver didn’t stop in time and my partner threw up on his lap and on the floor, however it was just water coming up as he didn’t eat anything for a long time. All 4 of us were made hostages until we paid 300€ fine which looked made up from a computer screen as the driver keep walking off talking on his phone! We offered him 28€ which all we had left in cash to get his chairs and floor cleaned but he laughed in our faces. He made us feel so uncomfortable where my partner had to transfer this guy 300€ because he wouldn’t let us go and we would of missed our flight home. We’ve contacted Hopper about this to try and get some money back and their refusing, so I would AVOID this company at all cost, you want to be held hostages and made to pay 300€ for a little bit of water!

Hi overall got the job done but it took over 2 hours from when we got to bus stop at the airport to our hotel which was just over 10 minutes away by taxi which we got on the way back to avoid delay. Airport to Costa adeje cost 25 euros by taxi had already paid for return trip on the coach but wanted to enjoy the Last day.

The Hoppa driver never turned up to collect us from our hotel in Egypt. The hotel tried both the phone numbers Hoppa provided several times and never got an answer. When he was over half an hour late we had to find another taxi. Had our flight not been delayed slightly we could have missed it. Very stressful. I’ve emailed Hoppa on my return and they have never even bothered to respond!