TravelUp www.travelup.co.uk

TravelUp www.travelup.co.uk
★★★★☆
3.8
77.0% of users recommend this
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Latest Reviews

“He provided excellent service on the phone, answering...”

★★★★★

written by Parvindar on 16/01/2024

He provided excellent service on the phone, answering all my qestions professionally. He was very helpful in booking my flights to Chandigarh in India.

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“Rib off travel agency ”

★☆☆☆☆

written by Marissa1968 on 20/12/2023

Don’t book with this company ever I needed to change my booking and my children’s booking I have to pay minimum of 300 pounds per ticket It’s a rib off company .If I bought it from the airlines directly it will be much cheaper and I don’t have to pay all this amount of money Even changing the date to low season times Ithar minimum is 300 pounds I had to pay more than thousand pounds extra for our tickets .Never again and I won’t recommended to any one Please don’t bury from them For any emergency you will loose your money

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“Please do not use!”

★☆☆☆☆

written by Gallagherpz158 on 01/11/2023

I know there are many good reviews for this company. However, mine isn't off that nature. Unfortunately, I have fallen unwell and can no longer make my flights in January due to a newly scheduled operation. I purchased non-refundable tickets, so understand there will be no refund. I have tried to change my booking dates, the information they have sent out shows that it would be £250/pp to change. This is not the case and they want to charge me more than the tickets to change the dates. It would be cheaper for me to not make the flight and book new ones completely. You work hard to book tickets to travel and something unexpected comes along. There doesn't seem to be any escape from the unfortunate and Travel Up don't seem to want to make it any better. Please avoid in general. Trying to get through to them on the phone has been extremely difficult.

Was this review helpful? 1 0

“Bags payment ”

★★★★★

written by Rupaka on 07/09/2023

He help me very nice way to explain everything was my mistake he but look after me thank you have a nice day you have very good service experience keep it up thank you .

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“Problems resolved”

★★★★★

written by bfBird1994 on 25/08/2023

Booked a hotel via travelup, we needed to contact the hotel directly and found they were not aware of our booking. Contacted travelup who explained they were agents and 3rd would make bookings and they would contact us after making enquiries, next day they emailed the booking confirmation number with the hotel to us. The agent who dealt with it quickly and explained the process to us

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“Excelente costumer service!”

★★★★★

written by LorenaQ on 17/08/2023

I have booked my flight with Travel up agency, I just want to say thanks for the excellent, effective and efficient customer services that I received from one of their agents. He was very kind and give the best help. I will recommend this agency to my friends….

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“Outstanding service from Mr Milton Grey ”

★★★★★

written by 66Bradford on 03/08/2023

Outstanding service from staff member Mr Milton Grey helped me from start to finish with all my queries very patient kind and considerate a big thank you for your kindness have recommended travel up to all my friends and family very professional thanx again travel up

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“Don't use Travel up ”

★☆☆☆☆

written by Minalondon on 04/07/2023

AVOID TRAVEL UP. Don't use travel up. I wish I read the reviews before. They made me pay double the price for the languages over a phone. Bags are only £26/bag on Lufthansa website. DODGY PEOPLE, USING FAKE NAMES. WORST CUSTOMER SERVICE

Was this review helpful? 0 1

“Do Not Use”

★☆☆☆☆

written by Yobonto on 13/05/2023

Book my flight but day b4 departure lost my passport . Customer service could not find my booking and this resulted in me loosing my entire booking even though I could have change my booking before departure. I will be taking this further poor service do not trust

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“Cancelaron vuelos ”

★☆☆☆☆

written by Diana1970 on 07/05/2023

Terrible! Cancelaron mi vuelohacia frankfurt el dia de hoy, y los de mi flia faltando 4 días para el viaje. No nos han dado opciones de rebooking y solo dieron opciones de dar un bono o reintegrar dinero, para lo cual tenemos que pagar 50Euros y esperar de 4 a 6 semanas según ellos pero se que puede demorar mucho más. Aun no sabemos que vamos a hacer!!! Nada recomendable!!!

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“Extremely Poor Customer Service”

★★☆☆☆

written by Jovotrix on 06/05/2023

Wanted to see about upgrading the class for my flight home. Sent travelup an email asking if I could do so. Never received a reply so ended up phoning them instead. Spent a good hour in the queue waiting to talk to someone. Eventually a bored sounding, barely audible gentleman who never gave his name answered the phone very brusquely and rudely. Seemed annoyed when I told him I could barely hear him and had a very unfriendly attitude throughout the call. Put me on hold when he said he was going to find out a price for me. After another 20 minutes waiting, eventually came back and told me it would be £8400 to upgrade to business class! After telling him I'd just keep my original fight, he awkwardly hung disconnected the call. Difficult to get in contact with, don't answer emails, long phone wait times, unpleasant agents and ridiculous prices. Won't be using them again.

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“Slippery snakes”

★☆☆☆☆

written by Hurthard on 01/04/2023

They have been the worst nightmare to deal with And how British airways associates with a 3 rd party who is totally discoverable .....

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“Shoddy customer service”

★☆☆☆☆

written by ocBarnett81 on 30/03/2023

I booked a one-way ticket with Traveup from India to USA for April 2,2023. First travelup sent me an email airlines canceled the flight and offered me a different flight (April 3). I accepted the change. I had something come up in last minute and asked for rescheduling to a different date which is when they quoted an additional $1350. For the date I asked one way ticket is $1350, but travelup asked for the full price instead of asking me to pay the price difference. When I sent emails about this there was no response, if I call I am put on hold for 15-20mins each time and they keep saying someone is working on the case and that they will get back in 30mins. It never happened. It is super frustrating to work with them, and I even asked for a cancellation, so that I can get refunded and buy a ticket on my own. I am still left hanging in air waiting for their response. I would never recommend working with them.

Was this review helpful? 1 0

“Stranded at Barcelona Airport by TravelUp - no refund”

★☆☆☆☆

written by TanjaR on 29/03/2023

AVOID TravelUp - I wish I had. They sent me an e-ticket for my return flight from Barcelona, but didn't actually book me onto the flight. So after hours of trying to sort it out at the airport, the only thing TravelUp would do was book me onto another flight - which took me to the wrong UK airport. This was on boxing day, so I had to pay £100 for a taxi to get me to the airport where my car was parked. After numerous calls and emails they are now ghosting me and have not refunded either the flight or my taxi costs. I got a call a couple of months ago from a customer service person who promised to look into it but no-one is responding any more. I waited for 2 hours on hold to reach them, and was then cut off. They should really be struck off as travel agents.

Was this review helpful? 1 0

“Do NOT use this Travel Up”

★☆☆☆☆

written by dimikuma on 24/02/2023

Be aware of Travel Up! Flights offered by then show up on Sky Scanner. The airline cancelled my flight and I’m entitled to a refund in this case as the airline was at fault. However, it has been more than 8 weeks and I still have not received it. Other customers have had same issue below, so please don’t try to save a few coins on SkyScanner and book with TravelUp as it is not worth it in case you have flight cancellations. Their refunds department is made up of only one lady who is extremely unfriendly and unhelpful. She has no care for helping customers. I believe they take money from the airline from cancellations and do not distribute back to the customers. The regulatory watchdog should investigate TravelUp honestly!

Was this review helpful? 3 0

“terrible worst ever”

★☆☆☆☆

written by 224Howell on 22/02/2023

my flight was canceled - travel up never informed me!!! only found out about it from my sister who booked through net flight !!(they kindly informed her) travel up do not want to give me whole refund have to pay £100 booking fee!! WHY? it's not my fault! said only 4-6 weeks will get the partial refund! now I have to rebook tickets and the flights have gone up triple! i booked months ago and now I am traveling next week and have not gOt any tickets no refund spent £862 and have to pay now triple for new tickets !! TERRIBLE!!

Was this review helpful? 3 0

“POOR CUSTOMER SERVICE”

★☆☆☆☆

written by Gabriellaw318 on 04/02/2023

I WAS KEPT WAITING IN THE PHONE QUEUE FOR ONE HOUR ON A SATURDAY EVENING. WHEN I FINALLY WAS POSITION 1 IN THE QUEUE NOBODY ANSWERED. INSTEAD THE VOICE PROMPT KEPT ON REMINDING ME I AM IN POSITION 1 AND WILL WAIT FOR TEN MINUTES. I HUNG UP AFTER A FURTHER 30 MINUTES AS NOBODY ANSWERED. I TRIED LOGGING IN ON THE TRAVELUP WEBSITE TO MANAGE MY FLIGHT BUT COULD NOT DESPITE FILLING IN THE CORRECT DETAILS SO MANY TIMEES.

Was this review helpful? 3 0

“DO NOT USE ”

★☆☆☆☆

written by McIntosh1986 on 16/01/2023

I had a connecting flight from Heathrow to Manchester. The main flight was delayed by an hour by virgin, and they advised that i am likely to miss my connecting flight, so to re-arrange that. So i rang them on a Sunday and was advised that the rescheduling department is closed and will open tomorrow and to ring back then. i rang on Monday and spoke to someone with a poor command of the English language. He told me that an hour for a connecting flight is a viable time. Then went on to say that the rescheduling department does not take calls and only uses emails. However, another passenger on the same flight had re-scheduled their flight only on Saturday. so currently left in limber as do not know if i will make the connecting flight?? DO NOT USE

Was this review helpful? 3 0

“beware”

★☆☆☆☆

written by IgMa on 10/01/2023

DO NOT USE THIS COMPANY! Nov 14th, 2022 I bought tickets from travelup. I was very much looking forward to my pre-Christmas stay in Brussels. Unfortunately, the flight was Dec 7th, 2022 canceled by airline. Travelup did not help me find a new alternative. Silence! No service! Despite the fact that there was no cancellation on my part, the travel agency still did not refund the £302.09 I paid for the tickets. Travelup has been illegally holding my money for a month now. Refunds are subject to approval with a £50 fee. Why? For what? I have nothing at all from travelup and have to pay £50? We'll see what the County court says about it! DO NOT USE THIS COMPANY!

Was this review helpful? 5 0

“Despite numerous emails, calls and letters we have...”

★☆☆☆☆

written by MorganHampton on 18/12/2022

Despite numerous emails, calls and letters we have NEVER received the refund that we were entitled to and were advised we would receive in November! AVOID - THESE ARE DISHONEST PEOPLE - VERY POOR SERVICE

Was this review helpful? 3 0

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Asked by NicholasTimothySmith on 20th November 2017 Report this content
We cannot get a reply from Travel Up and are concerned that the money we have paid to them for a flight in 2018 is not secure. How do we contact them. Have they got problems?

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Answers (4)
Report this content scubatony11 Written on: 20/11/2017
Hello there I was concerned straight away. I used the website and called the telephone number displayed on the screen / website. The man answered within two rings with “hello TravelUp how can I help” Kind regards
Report this content sheilahayward Written on: 20/11/2017
Hi, there should be no problem with the money paid for your flight in 2018. I used the Travel Up this year and I found the staff very efficient and helpful. Have a good holiday. 
Report this content segevhochberg Written on: 20/11/2017
They got tons of problems, don't expect a reply. I think your ticket is secured (check with your airline) but try contacting the airline directly, TravelUP are useless. I made the mistake of using them, don't use them ever again.
Report this content LesleyOwen Written on: 21/11/2017
We have used twice with no problems but we didn't need to contact them. We have tickets to Brisbane next April so fingers crossed!
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Asked by ianphilshaw on 29th April 2016 Report this content
I have flights booked with Travelup, but unfortunately need to change my outbound flight by one day. They require £200 Per ticket.  I phoned KLM direct who informed me there are flights available, also cheaper, but they can't change it as Travelup have blocked this capability. What should I do?  This seems wrong to me and morally incorrect.

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Answers (3)
Report this content scubatony11 Written on: 29/04/2016
If you out of the refund window, i.e. if there is no charge to get your money back I would get all your money back and look elsewhere. A good place to start is skyscanner or cheapflights. As a frequent flyer ( I am a scuba diver) I will NEVER use Travelup again they have lost my business.
Report this content wolfiewon1 Written on: 30/04/2016
I HAVE HAD ONLY A BAD EXPERIENCE WITH TRAVELUP. TWO FLIGHTS BOOKED TO CANADA AND LOST DUE TO UNFORSEEN CIRCUMSTANCES. THEY SEEM UNABLE OR UNWILLING TO HELP THEIR CUSTOMERS CIRCUMSTANCES AND I WILL NEVER USE THEM AGAIN. I AM SORRY THAT YOU HAVE FOUND YOURSELF AT THEIR MERCY BUT CAN ONLY ADVISE YOU CONTACT THEM AS I DID BUT TO EXPECT NOTHING AND THEN ANYTHING MORE IS A BONUS.
Report this content AZT73 Written on: 02/05/2016
That's appalling. First re-ask them to reconsider their position. If no change or help write a genuine review of your experience and then also contact The International Air Transport Association (IATA) which is the trade association who they seem to be linked with (badge is on their website) and get advice / make an official complaint. I have booked a major holiday in the summer with them and knowing now how unhelpful they are beyond sale albeit greedy, I just hope nothing goes wrong! So sorry you've had this fight. Will insurance cover you? Refund position? Rebook the flight direct for less than £200 each? Do let us know the outcome...
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Asked by lgfarrell on 24th July 2015 Report this content
Has anyone obtained an air passenger duty refund successfully from these people? It's been months since my initial request where I was told to submit another request after our flights. Then told to wait 4 to 6 weeks but up to 8. Still waiting 10 weeks later, suspect I'll have to pursue through small claims court, I've already sent details of my charges should I be waiting longer than today, eg interest, costs for emails time and travel. Fortunately I regularly travel to Reading so may be able to pay a visit.

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Asked by edmayer on 3rd September 2014 Report this content
How do I find out about a flight change for my flight? The airline have no details and I can't get in touch with TravelUp. They have sent me an email regarding my flight that leaves Australia on Sunday.

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Answers (2)
Report this content Stead Written on: 04/09/2014
If your airline has no details of a flight change, I would assume that there is no change? However, if you have something that makes you think otherwise you can call or email Travel Up: Mon - Fri 9am - 6pm & Sat 10am - 4pm
Report this content SilverMachine39 Written on: 04/09/2014
Dreadful company. They made errors in the name on our e-tickets, repeated efforts to get them to correct this on the day of purchase when it could be done at no cost were not dealt with by their call centre went un-dealt with. Repeated efforts to resolve the problem over following days just involved being passed from pillar to post by rude, unhelpful staff, I believed trained never to accept responsibility for their errors. Subsequent research has shown that their call centre is in Karachi and their UK headquarters is a run down end terrace office in Reading adjoining a takeaway. They didn't bother replying to postal correspondence. Using this company involved costly ticket cancellations and using a company with a good reputation instead. Avoid Travel Up like the plague.
Asked by Lauram82 on 2nd February 2014 Report this content
Why does this company have two names...i enquired about a holiday to Orlando through a company called magic holidays and when i received an email back the company name is travel up...made me very suspicious about booking a holiday with them can anyone shed any light on this please?

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Answers (5)
Report this content DavidDM Written on: 03/02/2014
We booked flights to Australia and got a great deal on Singapore Airlines. I found out after I had booked that they had a terribe record on reviews and raised this with them. They seemed concerned to put things right and we had no problems whatsoever. On the point of your question, I guess most companies will have a holding company, but this could be a rebranding after the reviews. I havent looked at their reviews since we travelled, but I would be inclined to shop around and then, if you are going to book, give them a call. On a separate point, having travelled to Orlando many times before, we have always put it together ourselves i.e. get the best flight that suits, arrange the car rental independently and then book the accommodation. It keeps your choices wide open. There is no need to go through a tour operator unless you want all of that taken care of for you.
Report this content SilverMachine39 Written on: 03/02/2014
Dreadful company. They made errors in the name on our e-tickets, repeated efforts to get them to correct this on the day of purchase when it could be done at no cost were not dealt with by their call centre went un-dealt with. Repeated efforts to resolve the problem over following days just involved being passed from pillar to post by rude, unhelpful staff, I believed trained never to accept responsibility for their errors. Subsequent research has shown that their call centre is in Karachi and their UK headquarters is a run down end terrace office in Reading adjoining a takeaway. They didn't bother replying to postal correspondence. Using this company involved costly ticket cancellations and using a company with a good reputation instead. Avoid Travel Up like the plague.
Report this content tpepperloy Written on: 03/02/2014
I don't know why this company has 2 names, sometimes it can be to do with tax, however I can assure you of their proffesssionality and help way above the call of duty. I travelled to Australia in November booking with them and everything was fine, in fact, more than fine. They were very helpful and forthcoming with information and always got back to me quickly. I hope this helps you and have a lovely time in Orlando :D
Report this content asher100 Written on: 04/02/2014
Travel-Up are not a proper tour operator, they are a travel agent. They just book your hotel at discount prices and your flight. Its not the same as if you book through a proper tour operator. A proper tour operator will look after you from the start of the booking. When you get to the airport you will have a representative from your company to check you in for your flight and a rep will visit your hotel Monday to Friday and they can always be reached in an emergency. Also, with a proper tour operator which is a member of ABTA, you are fully protected in case your tour operator went bankrupt or your hotel or airline went bankrupt after you booked and when you are on your holiday. If you buy from a company that called them self a tour operator, they should have an up to date membership of ABTA. ABTA membership cost the tour operator many thousands of pounds, small company's like Travel-Up are not a proper tour operator and you don't have any protection or a representative to sort out problems with the flight or hotel. Travel-Up are not members of ABTA. ABTA is the UK travel trade association for tour operators and travel agents. Travel-up show they are members of Atol and IATA the [International Air Transport Association in the UK] [ATOL][Air Travel Organisers' Licensing] will help you get compensation if your airline went bankrupt.
Report this content jonathan12345 Written on: 04/09/2014
Just to dodge their bad reputation. Cancel everything if you can. I'd pay £100 just to not have to deal with Magic Holidays or Travel Up. They give you a cheap flight, then say its 'pending', then they wait for the prices to go up then they pop up their ugly heads to say that they have to charge you more. Get your money back and start again.
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