TravelUp Reviews - www.travelup.co.uk

★★★★☆
3.8 / 5
75% of users recommend this
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★★★★☆

“Extn: 6802 Customer Services Travel up”

Written on: 13/11/2014 by davideav01 (1 review written)

thanks for letting me know about flight changes over the phone… Read Full Review

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★★★★☆

“change of return flight”

Written on: 13/11/2014 by Westlr359 (1 review written)

Just been told that our flight home will leave an hour later!!! not too bad but hopefully not too many more changes between now and July/August next year. At least we are being told from TravelUp - thank you… Read Full Review

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★★★★★

“my amendment request was handled extremely well”

Written on: 12/11/2014 by Childers182 (1 review written)

when i booked my flight i mistakenly filled in my sisters middle name in place of her surname. when i realised this i immediately wrote to travel up and in less than an hour i received a call from one of the staff who was very helpful and corrected the names for me. i was very happy with this as i had been worried that i would have to pay extra for amendment of the names had the corrections been delayed. Travelup has definitely got one of the best customer support services and their website is… Read Full Review

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★★☆☆☆

“Poor flight experience. Lost luggage, wrong information.”

Written on: 11/11/2014 by Larry96 (1 review written)

Prior to our holiday we noticed on our eticket with Air France that there was zero luggage allowance paid for. We emailed Travelup on 25/9/14 asking what our luggage allowance was. We received a reply on 26/9/14 stating: As per the airlines luggage regulations, I can confirm the luggage allowance permitted by the airline is – 23KGs / 1PCs Hand Luggage per person – 07KGs When checking in on line the day before our holiday it became apparent that we would have to pay for each piece of… Read Full Review

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★★★★☆

“Changes to ticket”

Written on: 11/11/2014

Ticket pricing is good, but a hefty price to pay for correction of errors!… Read Full Review

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★★★★★

“efficient and personable service”

Written on: 11/11/2014 by McCormick432 (1 review written)

I've had a good experience with travelup, it was simple and straighforward to use I.e. find flight and book them, and I've found the service since bookingto be personable and reliable. I've received a prompt and well explained answer to my query from jimmy at travelup, I'd reccomend this service… Read Full Review

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★★★★★

“Really quick answer to the request! The service has...”

Written on: 09/11/2014 by Gillespiewk1978 (1 review written)

Really quick answer to the request! The service has been excellent… Read Full Review

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★★★★☆

“Helpful Service”

Written on: 08/11/2014 by Jude311 (1 review written)

Customer services answers the phone straight away which is a good point as waiting for someone to talk to can be anoying, please keep this up :-) There was a change to my flight schedule which I found out about by chance by visiting the ariline and was not informed by travel up. Perhaps if there is a change on the flights, customer's should be called/email straight away so that one can make arrangement and change travel plans. When I call Travel up about this, they were very helpful and found… Read Full Review

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★★★★★

“Extn: 6802 Customer Services Travel up”

Written on: 08/11/2014 by thebennyfacta (1 review written)

Travel Up have been excellent. They were able to confirm and hold my flights from London to Lima even though my bank had blocked the transaction for security reasons. They have been very courteous whilst dealing with an unforeseen schedule change applied to our upcoming flight. Thank you Travelup… Read Full Review

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★★★★★

“VERY PROMPT ON TICKET AND EMAIL REPLY”

Written on: 08/11/2014 by Gilliam57 (1 review written)

THANKS FOR LETTING ME KNOW ON TICKET AIRPORT CGANGE ETC… Read Full Review

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★★★★☆

“Service from Jimmy”

Written on: 08/11/2014 by Putnam1977 (1 review written)

I had a query about the format of my name on my e-ticket which was dealt with promptly and efficiently by Jimmy, an admin officer. I was very pleased with the service I received, which is unusual for me… Read Full Review

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★★★★☆

“Really good comms.”

Written on: 07/11/2014 by NoelleCook364 (1 review written)

I think, personally, when booking travel online, there are two things you need to know: You've got a good price That the folks you're dealing with are available to communicate with should it all go pear shaped. These guys do both of those well. It was a little harder to talk to them via phone, but email communication, with a real person was very good indeed....to the point that when I asked them kindly if they would email me once an e-ticket had been sent through, due to ending up in junk… Read Full Review

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★★★★★

“Misspelled Surname Issue”

Written on: 06/11/2014

I just wanted to say that this was dealt with very swiftly and Jimmy was very reassuring on the phone. Thank you for making a stressful situation not stressful anymore! We book a lot of flights through Travelup every year and will continue to do so!… Read Full Review

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★★★★★

“ticket booking”

Written on: 06/11/2014 by yaCameron399 (1 review written)

called the Agent to book a ticket going abroad.The customer adviser was very professional.  She took time out to help me book the flight ticket made sure i was understood every step of what she was doing and clarified with me. Will definitely recommend her to friends and family… Read Full Review

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★★★★☆

“Relieving a stressed traveller ”

Written on: 05/11/2014 by Cameron277 (1 review written)

Dimple & Adam were very helpful answering queries and going out of their way to reply as speedily as possible. The flight had to changed because of an airline reschedule but the company put together another itinerary for us very quickly. I didn't like the length of the new journey but now look at as another adventure… Read Full Review

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★★★★☆

“So far so good, the proof of the pudding is in the eating!”

Written on: 05/11/2014 by guest..... (1 review written)

I have been more than impressed with the service provided. Although I had to wait a long time to get through, it was worth it in the end. My service agent was great (6814). They were very informative and hand held me through the process. They also provided the offer of a follow up service which is some that everybody needs! … Read Full Review

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★☆☆☆☆

“Mannerless, Unhelpful and Dubious.”

Written on: 04/11/2014 by Holman1985 (1 review written)

Very untruthful, dubious and not helpful . Travel up is very unreliable and , there is nothing good and forthcoming about this company. I will never recommend them to no one, unless you want to be duped and loose your money. They are bunch of rogues… Read Full Review

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★★★★★

“Absolutely outstanding service”

Written on: 03/11/2014 by silvermachines (1 review written)

We thankfully found Travelup by a web search for Business flights at short notice to Tokyo. Firstly the price was incredible when compared to Lufthansa's own site and for the same business seat at very convenient times we saved nearly 50% which was a substantial amount. We had an issue where we had entered a DOB incorrectly and with dread called Travelup to see how badly we would be hit for a change. Sadly, I cant remember the 1st lady's name (sorry) but she was incredibly helpful. This was… Read Full Review

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★★★★★

“Extn: 6802 Customer Services Travel up”

Written on: 01/11/2014 by digitalnomad (1 review written)

I appreciated the prompt confirmation of the flight change and the professional way this was handled with clear communications and relevant documentation being rapidly reissued… Read Full Review

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★★★★★

“Impressive and Quick Services ”

Written on: 31/10/2014

I do a lot of travelling due to my work commitments and also my passion for visiting new countries. I prefer to conduct my flight and hotel booking online because I don’t have a lot of time to visit a local travel agent or making long calls. Therefore, I have been using a wide range of online travel services by other companies. They were all good and reliable, but my friend has recommended Travel Up to me recently and I have used their services twice in the past two weeks. Initially, it was… Read Full Review

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