TravelUp Reviews - www.travelup.co.uk

★★★★☆
3.9 / 5
1296
78% of users recommend this
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★★★★★

“Speedy response ”

Written on: 10/11/2015 by Ainsleyx226 (1 review written)

Excellent and speedy response Thank you… Read Full Review

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★★★★☆

“Above average service”

Written on: 08/11/2015 by AlecYoung41 (1 review written)

A fast response to e- mails, their web site is easy to navigate and telephone enquires are answered quickly. Overall a fast, efficient and friendly. Service… Read Full Review

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★★★★★

“Hello, I asked a question about baggage and the reply...”

Written on: 04/11/2015 by Studiolizzy (1 review written)

Hello, I asked a question about baggage and the reply was clear, and just what I needed to know. The agent, was fast in his response and also answered another question dinghy away. Ten out of ten. … Read Full Review

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★★★★★

“Super fantastic service and sales”

Written on: 03/11/2015 by Ford1945 (1 review written)

highly recommanded ! A*****… Read Full Review

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★★★★★

“Free amendment to date of flight!”

Written on: 02/11/2015 by MoneebM (1 review written)

Great service, booked the wrong return flight back (due to timezone mix up) and emailed admin asking for the change. Was replied to quickly on the Monday evening with confirmation of change, change was done free of charge! Definitely recommended, didn't expect such service if I'm honest, pleasantly surprised… Read Full Review

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★★★★★

“Saved our anniversary plans!!”

Written on: 01/11/2015

After booking 2 tickets to NYC via Travelup for our anniversary we received an email saying that our flight schedule had changed and our flights were now departing 4hrs later than booked. This meant that unfortunately we weren't going to land at JFK until gone 7pm and we had a whole ending planned of celebrations. After a lot of conversations between Travelup and the airline it became apparent that although the airline had told me I could easily change my flight at no cost, this wasn't the… Read Full Review

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★★★★★

“Problem solved promptly”

Written on: 31/10/2015 by Hopkins68 (1 review written)

I hadn't received E ticket therefore emailed. Within a couple of hours Jimmy replied providing E ticket. Problem solved and I'm happy and reassured. Thanks Jimmy, I hope you have a good day :-)… Read Full Review

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★☆☆☆☆

“Rubbish service No actual flight booked despite having...”

Written on: 30/10/2015 by zoTucker274 (1 review written)

Rubbish service No actual flight booked despite having paid… Read Full Review

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★☆☆☆☆

“Terrible, breaking EU consumer law, denied a refund”

Written on: 28/10/2015 by Wadetb318 (1 review written)

I was due to travel to S.America with a friend in October however, the flight was cancelled by the airline due to technical issues. The flight was booked through TravelUp. We had the option of new tickets or a full refund. We opted for a full refund which TravelUp said we were entitled to. But then when quoted what we would be refunded each, Travel up said they would be keeping their commission (!) and booking fees totalling to £200 per person (we paid £720 per ticket) - so they would be… Read Full Review

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★★☆☆☆

“Disastrous start, good recovery”

Written on: 28/10/2015 by Anabella409 (1 review written)

I used travelup to book tickets to Detroit. After I had paid, I got an email telling me my booking had been cancelled due to technical issues and that I would receive a refund. Two or three days later, I was contacted by a staff member who explained the problem (the airline changed the fees--and I don't understand or accept why travelup would sell me a fare they can't honour) and got me a new booking at the same price. On the bright side, there was one less connection. On the dark side, I'd… Read Full Review

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★★★★★

“Attention to detail”

Written on: 27/10/2015 by Thingmy (1 review written)

Having booked a flight in the US recently, I was alarmed when the airline decided to change the flight time and moved me to a later flight.This would have left me with precious little time in which to transfer to my connecting transatlantic flight. Happily my contact at Travel up was on the ball, and changed my original flight to an earlier booking.This also allowed me time to rebook my pre-reserved seats. Mycontact then emailed me with the completely revised timetable, giving me an easy to… Read Full Review

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★★★★★

“Fantastic first time experience”

Written on: 27/10/2015 by ravichundi (1 review written)

I have come to these agents through Skyscanner. I had to travel urgently - the next day. I got the best price and best service. Though the fraud checks felt a little convoluted, I understand that it is for the clients' safety. So, overall - a pleasant experience… Read Full Review

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★★★★★

“Fast effective service!”

Written on: 26/10/2015 by PaytonKeith478 (1 review written)

I had a query as I was not happy with the airline's amended schedule and they quickly got me a better flight the next day! I am very happy with this service! We now get an extra day in Tulum at no extra cost!… Read Full Review

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★★★★☆

“Helpful”

Written on: 26/10/2015 by Adisond142 (1 review written)

Very good costumer service. We had some problems to booking, but they did their best to get the booking successfully. He took my case personally and was very kind and helpful… Read Full Review

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★★★★☆

“On the whole the service was good ”

Written on: 25/10/2015 by ipSilva398 (1 review written)

I liked the service provided and was happy with response about my queries As I did my booking on the weekend was told will get my ticket on Monday just wondering can I do my booking in future if I have to travel before the coming Monday… Read Full Review

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★★★★☆

“Review of TravelUp ”

Written on: 24/10/2015 by Irene92 (1 review written)

I had a difficult start, during which my reservation couldn't go through (my payment couldn't go through because I needed the confirmation numbers of the transaction from my bank). I phoned many times the Agency but everytime it seemed difficult to solve the problem I encountered, because no real solution, apart from the one and first stated at the beginning of the conversation, was given. Fortunately I could speak to a member of the stuff, which I think deserves to be mentioned, the person I… Read Full Review

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★★★★☆

“customer service is very good and the prices are...”

Written on: 24/10/2015 by MarcosNunez498 (1 review written)

customer service is very good and the prices are usually some of the cheapest… Read Full Review

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★★★★☆

“Professional and understanding”

Written on: 23/10/2015 by riKilgore471 (1 review written)

Having struggled to get on the same flight (with connecting flights) to travel with my mother who was booked through another travel agent, I called Travel Up. Spoke to one of the sales team who was incredibly helpful, patient and very understanding. Having spent a frustrating morning calling other travel agents including the original travel agent who were very unhelpful, my call to Travel Up was very reassuring. I would recommend them, especially as they got me on the same flights at a decent… Read Full Review

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★★★★★

“The best customer service/ very helpful”

Written on: 23/10/2015 by 451Guzman (1 review written)

I highly recommend TravelUp, not only because I got the best deal on the market but also because their customer service is very helpful! I made a mistake when booking on-line and contacted them and they were very nice and fixed my mistake promptly. In addition, I needed to travel at short notice and they provided a really good deal for me, while other travel agencies were trying to take advantage of the situation (opodo hiked the price in the middle of the booking)… Read Full Review

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★★★★★

“Excellent service”

Written on: 23/10/2015 by Gevali (1 review written)

Very good service went through the whole process step by step. I tickets received promptly. Wheel chair booked, very patient also good us a very good price too. Thankyou brian… Read Full Review

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