TravelUp Reviews - www.travelup.co.uk

★★★★☆
3.9 / 5
1461
78.8% of users recommend this
? Ask our helpful community of experts about this product or company
TravelUp www.travelup.co.uk - Ask a question now

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

★★★★★

“BRAD IS AWESOME”

Written on: 05/04/2016 by Lollypop (2 reviews written)

Brad was very friendly and helpful. He is a credit to your team. Fantastic advice and thorough. Very pleasant booking experience. I would recommend this service to family and friends… Read Full Review

Report this review
★★★★★

“excellent”

Written on: 05/04/2016

I was very happy to stumble upon travelup after searching for flights on screen scrapers like skyscanner and momondo. It's not easy to trust any odd agent recommended by the screen scrapers especially when many of them have attracted bad feedback because of poor service and hidden costs. So I was apprehensive about travelup at first but I was pleasantly surprised to be served by an agent who was very calm, patient and helpful. He and his colleagues went out the way to find me a deal which… Read Full Review

Report this review
★★★★★

“Saved £400”

Written on: 05/04/2016 by Claysh249 (1 review written)

Really helpful, listened to what I wanted and called me back with a great deal! Talking to someone really gave me confidence rather than just clicking away… Read Full Review

Report this review
★★★★★

“Very informative and efficient ”

Written on: 02/04/2016

I had issues with my flight payment, so I called the help line. My call was answered promptly and the clear information I was given helped to confirm my booking and pay. Many thanks… Read Full Review

Report this review
★★★★★

“Brad was great in assisting me”

Written on: 31/03/2016 by Oswaldo1954 (1 review written)

Thanks to Brad! The payment gateway blocked all of my cards but with his help I got everything solved! Thank you!… Read Full Review

Report this review
★☆☆☆☆

“Poor travel company”

Written on: 29/03/2016 by 415Day (1 review written)

Booked flights from Gatwick to Orlando. Reasonable price and got e tickets quickly. However, the flights are booked through travel up who book with Nowegian Airlines who book with British Airways. As they say ensure you get all details right at time of booking because if you want to make changes Travelupmwill not do the simplest of changes that airlines will do direct often without charge. After a stressful 24 hours to change a minor detail on booking finally got to Norwegian airlines direct… Read Full Review

Report this review
★★★★★

“Good experience ”

Written on: 29/03/2016 by Azizrah1 (1 review written)

Used Travelup as they were the cheapest on flightscanner. However on the day of booking accidentally used my wifes maiden name on the booking form. The admin team changed this quickly and efficiently with no charge whatsoever even though the e- tickets were already sent out. polite, friendly and exceptional service!!! would definitely recommend these guys… Read Full Review

Report this review
★★★★★

“excellent customer services”

Written on: 28/03/2016 by HarperBerry1984 (1 review written)

Hi manager Travelup company Your advisor was excellent very preffesional hard working and very kind with me and worked very hard to book my holiday. He tried his best to book my holiday for greece rhides but the holiday was not suitable but he tried to book for hiliday in teneriffe and he finally booked my holiday with tenerrife. He is really preffesional respectful polite. I am myself customer service officer but he was excellent. I enjoyed booking my holiday with him. i will recommend… Read Full Review

Report this review
★★★★★

“Excellent service provided ”

Written on: 27/03/2016 by RykerHaynes (1 review written)

Always letting us know changes of details, and changes of times very good service and keeping us General up to date of all aspects of the booking. Will definitely use again… Read Full Review

Report this review
★☆☆☆☆

“travel up”

Written on: 27/03/2016 by Eastonn63 (1 review written)

 traving in july 2016 just 10days before kid graduates just found out my son is graduating in july asked em to forward ticket just after graduation date the chap says need to pay another £280 seats are still available when normal to forward they charge £75.00 if u cancel they charge £430 from ticket and pay u whats left now is that not day light robbery....would nt advise any 1 to buy ticket of these lot stick to u re local company book with them ask em same question if need to move tickets… Read Full Review

Report this review
★★★★☆

“great customer care”

Written on: 26/03/2016 by AmareMiller255 (1 review written)

very responsive and helpful to resolve any trouble. When I experienced some problems receiving emails, people at travel up immediately took care of it and helped to solve the problem!… Read Full Review

Report this review
★★★★☆

“the person I dealt with was v.helpful”

Written on: 26/03/2016 by CherishKilgore404 (1 review written)

iv booked with you before this time it was eadier .I was very stressed about the flight but the person I dealt with helped us efficiently … Read Full Review

Report this review
★★★★★

“Great Customer Service”

Written on: 26/03/2016 by 356Leonard (1 review written)

Brad dealt with my booking today - he was very accommodating of my requests and needs and sorted out my booking very quickly. Will definitely use again. Thanks!… Read Full Review

Report this review
★★★★★

“Good customer service. Really helpful staff.”

Written on: 25/03/2016 by MeredithStrickland (1 review written)

Good customer service. Really helpful staff… Read Full Review

Report this review
★★★★☆

“Great prices and change of flight details sorted quickly”

Written on: 25/03/2016 by JovanReynolds122 (1 review written)

I booked 3 flights and website was quick and easy to use, however week before departure our return leg was changed and we were not impressed with new timings, we contacted customer services who asked for some time to look at alternatives and later same day we were offered new flights with same airline that suited us, we saved over £700 by booking through Travel Up… Read Full Review

Report this review
★★★★★

“Brilliant service I could ever imagine with so much...”

Written on: 24/03/2016 by Cooney140 (1 review written)

Nothing I didn't like.Thank you so much for your service and patience.Hope to speak to you again. Best customer service I would say.Keep it up… Read Full Review

Report this review
★★★★☆

“Clear and easy instructions and much better...”

Written on: 24/03/2016 by Haynes382 (1 review written)

Clear and easy instructions and much better information in change to flight time detail.Pity some other companies aren't like this… Read Full Review

Report this review
★★★★★

“Very good service ”

Written on: 23/03/2016 by Roma07 (1 review written)

Thank you very much for your service'I'll definitely recommend your site to family members and friends. Thanks very much again… Read Full Review

Report this review
★★★☆☆

“Happy with service”

Written on: 23/03/2016 by enGibbs314 (1 review written)

After a stressful evening trying to book online with no luck (having an email confirming flights with a ID number for the booking, but the flight booking had not gone through) I rang, booked and had confirmation on the phone. The phone lines did take me about half an hour to get through on, which was a bit stressful when I wanted to lock in the prices I had had via email the night before. But when I did get through, service was great and Brad was very helpful confirming all the names within… Read Full Review

Report this review
★★★★★

“Ainslie Travelup customer service”

Written on: 22/03/2016 by Neil-Marketing (1 review written)

We had a schedule change from American Airlines which would have required a near impossible 55 minute connection. Travelup's customer service rep (Ainslie) dealt with my request very efficiently within a few hours we were re-booked on a more convenient flight. Very professional service with no fuss. Well done and thank you!… Read Full Review

Report this review
overview