TravelUp Reviews - www.travelup.co.uk

★★★★☆
3.8 / 5
75% of users recommend this
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★★★★★

“Good customer service”

Written on: 10/10/2014 by Pattietabe (1 review written)

I had some issues with my name and my e-ticket and emailed the admin service ..this was promptly addressed..I am pretty pleased with travel up I would definitely recommend travel up to my family and friends....I!!! I came across this agency on kayak.uk comparison website....it stood out among all the other agencies for offering me the best deal for my flight I WILL NOT HESITATE TO COME BACK AGAIN AND AGAIN If you are looking for a good deal definitely go for TRAVEL UP.......THUMBS UP!… Read Full Review

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★★★★☆

“Good price and customer service ”

Written on: 10/10/2014 by 105Holland (1 review written)

The price was good for a ticket from London to China. Was transferred from Skyscanner. However, the flight I was supposed to be on had some details changed but the customer service has notified me. The website was a bit unfriendly to use and I was not able to use the online "My Booking". There were no instructions on how to use this feature. I wish the company would show some information about this as it would be useful to me… Read Full Review

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★★★★★

“Prompt helpful service”

Written on: 09/10/2014 by Hazelblack (1 review written)

I was very grateful to Austin for the personal support in assisting me to address an error in my booking I have now rebooked with my correct details and will certainly use the company again. I travel to USA at least once a year to visit my daughter and found Austin more helpful than staff in any other company… Read Full Review

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★★★★☆

“Good price & service, website needs improving”

Written on: 08/10/2014

Booked tickets through Travelup a couple months ago at a great price but did not receive e-tickets. Tried to check on Travelup's website a few days ago but had much difficulty as my booking and reference numbers were not recognised. Requested e-tickets via email and received prompt response from customer service. Unfortunately, was informed that flight schedule has changed such that my arrival time would be several hours late with long transit time. Contacted customer service again to arrange a… Read Full Review

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★★★★★

“Fantastic after sale service”

Written on: 08/10/2014 by Madisonr194 (1 review written)

I got a good deal with travel up. More importantly it was prompt in replying my queries after the tickets were booked. My ticket contained one international flight and one domestic flight in India. While the airline companies had very complex procedures for replying to my queries regarding my baggage allowance, travel up was quite helpful and explained things in detail. Would definitely recommend to a friend… Read Full Review

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★★★★☆

“Great Service”

Written on: 07/10/2014 by wkSantiago378 (1 review written)

Thank you Peter Brown for the excellent service. I definitely recommed Travel Up… Read Full Review

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★★★★★

“Spot On”

Written on: 06/10/2014 by johnthebutcher (1 review written)

Booked a flight from Edinburgh to Shanghai with TravelUp. Found them to be problem free and would have no hesitation recommending this company to others. A few days before the flight I emailed to request a vegetarian mean and got a prompt response from Jimmy to confirm he had arranged this with the airline for me. Everything went smoothly in my dealings with TravelUp. Happy customer… Read Full Review

Johnthebutcher's Response to johnthebutcher's Review

Written on: 06/10/2014

Ok, no vegetarian mean was not available. Got a vegetarian meal instead ;)

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★★★☆☆

“Price for tickets was good. Customer service was...”

Written on: 04/10/2014 by mhMcDermott240 (1 review written)

Price for tickets was good. Customer service was polite, but could be better - it was difficult to get in contact with the correct people over the phone… Read Full Review

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★★★★☆

“Extn: 6802 Customer Services Travel up”

Written on: 03/10/2014 by McCabe82 (1 review written)

We had a change of flight times + flight numbers so had to request new E-Tickets. Staff on the phone very helpful, emailed and called back when needed. Awaiting tickets which will arrive within 72 hours. Happy with customer service… Read Full Review

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★★★★★

“Great service thank-you”

Written on: 03/10/2014 by kfMeadows309 (1 review written)

Very happy with the service - quick to respond to any queries and very helpful on phone and via email… Read Full Review

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★★★★★

“My First Time.”

Written on: 03/10/2014 by Semajc161 (1 review written)

This was my first time booking flights in this way. With the great deal of help from your operator it wasn't too painful. I will have no hesitation in recommending you to others and I WILL use you again… Read Full Review

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★★★★☆

“repsonse from travel up”

Written on: 02/10/2014 by Bailey379 (1 review written)

I had a lot of queries regarding my booking and got quick, helpful responses from Jimmy, both email and by phone. I hope now my trip will go smoothly. Booking was easy and the personal, quick phone response reassuring. There was no long call centre queue- a real bonus… Read Full Review

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★★★★★

“Amazing customer service”

Written on: 02/10/2014 by 149Shields (1 review written)

Having already booked for myself and children on a flight, only to find my husband could also join us, TravelUp were absolutely amazing at sorting out my arrangements so that we could all travel together. The staff member who took my enquiry was so polite and helpful and tried his absolute best to secure me the best deal. Really, he was so patient and understanding and got it all sorted out perfectly. I can't thank this service enough! I would thoroughly recommend to others!… Read Full Review

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★★★★☆

“After being helped by a very friendly character, I...”

Written on: 02/10/2014

After being helped by a very friendly character, I will now always go to a travel agent when booking a holiday overseas. He talked me through what to click on my computer, in words of one syllable!! Very helpful in my case. Thank you… Read Full Review

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★★★★☆

“Swift response”

Written on: 01/10/2014 by Judith139 (1 review written)

I would like to thank you for the swift response received from one of your member Jimmy. In error I keyed on wrong D.O.B fro my son, and got worried. As i do not want any hassle on date of travel, I requested to change the DOB and got response in couple of hours only. Thank you… Read Full Review

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★★★★★

“Very good service ”

Written on: 01/10/2014 by 303Torres (1 review written)

The company always answer on time all the emails. they also are very clear on the emails. They put me up to date with all the changes and they can explain whit detail all my concerns. I highly recommend this company service… Read Full Review

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★★★☆☆

“could do better”

Written on: 01/10/2014

after 4 attempts to contact customer services I finally got through, I cannot understand why the airline or the travel agent did not change my flight after my original flight was cancelled and nobody was in contact with me. after speaking to customer services my new flight was confirmed and my new e ticket was issued. I do not like being told that I have to give good feedback for a service that should have been picked up without me having to chase around trying to find why my flight was not in… Read Full Review

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★★★★★

“Wonderful Customer Service!!”

Written on: 30/09/2014 by Pamela.gunn (1 review written)

I have just made a group booking with Travel-up and I have to say it was a wonderful experience. My agent was [name removed] and she was AMAZING, she took the time to sort out our flights and got us the best price that she could! I needed quite a tailored itinerary and I have to say she was patient, hardworking and REALLY on the ball with our needs. All information was thoroughly checked before we made the purchase which provided me with piece of mind, Also, I have to mention [name removed]… Read Full Review

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★★★★☆

“sorting out airline changes.”

Written on: 29/09/2014 by m.eggie (1 review written)

i would like to thank travel up customer service for working very hard to help me sort out changes to my flights by the airline (aeroflot) why do airlines let you book flights they know ,that they will be changing times on. also, the trouble is that you cant get your money back because its all cover in terms and conditions. the plan was, i would fly to moscow ,where my wife would join me and jump on my connecting flight to thailand , after 3 flight time changes ,they now tell i will not have… Read Full Review

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★★★★★

“A few days ago I things that if I want to go to...”

Written on: 29/09/2014 by aashah64 (1 review written)

A few days ago I things that if I want to go to Pakistan with my family, then must take care of in my budget, then I login travel up through the Internet, then I call to [name removed] who was talking behalf of TRAVEL UP. [name removed] gave me a long time,and Advice me a good discounted package that I have made ​​within my budget with my 6 family members could visit Lahore, Pakistan. [name removed] also gave me very good service ..Much appreciated... Thank you [name removed]Abbas… Read Full Review

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