TravelUp Reviews - www.travelup.co.uk

★★★★☆
3.9 / 5
1407
78% of users recommend this
? Ask our helpful community of experts about this product or company
TravelUp www.travelup.co.uk - Ask a question now

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

★★★★★

“Excellent service, very helpful.”

Written on: 20/02/2016 by Katelynne114 (1 review written)

The staff concerned was very helpful as we confirmed and completed the holiday,. we then checked the confirmation and it only had a weeks holiday booked instead of 2 Weeks. We contacted travel up straight away and I found then very helpful and obliging in rectifying the problem. I would definitely recommend them to family and friends. I would definitely use this company again. Thanks again… Read Full Review

Report this review
★★★★★

“Great deal and efficient ”

Written on: 20/02/2016 by lnStanton263 (1 review written)

Spoke to agent directly and got my deal! Very efficient and cheap tickets to Australia! Was very pleased… Read Full Review

Report this review
★☆☆☆☆

“AVOID AT ALL COSTS”

Written on: 19/02/2016 by IsabelleMonroe278 (1 review written)

Found flights through Skyscanner, and despite the price going up once on the Travel Up website, it was still less than going direct, so I booked. I got sent an email itinerary that stated we only had 1 piece of baggage for 2 people. This was the first issue. I looked at other reviews and was horrified to hear of people's experiences! It's shocking that a company is happy to change prices and force people to pay more, and let people turn up for flights that don't even exist. REMEMBER: It… Read Full Review

Report this review
★★★★★

“Had an issue which was rectified quite quickly.”

Written on: 19/02/2016 by FrancoKelly49 (1 review written)

Had an issue with my flight booking. Staff explained what I had to do to resolve the issue which was resolved in a timely manner… Read Full Review

Report this review
★★★★★

“Yes I'm Happy”

Written on: 18/02/2016 by Hyltonmarrs (1 review written)

I found the representative at Travel Up extremely helpful, when booking our flights. Would definitely use them again… Read Full Review

Report this review
★☆☆☆☆

“very unhelpful and didn't care”

Written on: 18/02/2016 by Rainbowsmiles31 (1 review written)

The office I needed to change a flight was closed there for I couldn't take my flight I then had to rebook flights with someone else When I got back I asked for a refund which I was told by the airline I could have but this company told me I was aloud £22 for myself and £12.50 for my son when my flights cost £1550 for use both .... This was in jan 2016 however I'm still waiting for my refund… Read Full Review

Report this review
★★★★★

“Brad was awesome”

Written on: 18/02/2016 by DaniP2016 (1 review written)

Despite being sent this survey 7 months after I made my booking, I still remember how efficient and polite Brad was. Before booking, I spoke to several agents who just weren't listening to what I wanted. Brad not only gave me the dates I wanted but found a brilliant deal. Will definitely use again!… Read Full Review

Report this review
★★☆☆☆

“WORST FLYING EXPERIENCE”

Written on: 17/02/2016 by Priscillaowusu (1 review written)

I was told wrong flight dates so I went to the gatwick which is 2hours from where I live only to be told there was no flight that day. Travel up customer service team were so unhelpful and a woman even banged the phone on me and my partner. We were stranded and had to eventually call multiple times and was helped by the flight company to get another flight that evening but had to travel back to Heathrow. We wastes about £150 due to this and were not compensated. Never using them again!!!… Read Full Review

Report this review
★★★★☆

“Helpful assistance ”

Written on: 17/02/2016 by Makymark (1 review written)

Booking flight to Delhi from LGW was straightforward and a good price. Within 1/2 an hour of payment had confirmation of flights on Emirates. Recommended. And a good price too!… Read Full Review

Report this review
★★★★★

“Ainslie customer services Travel up”

Written on: 16/02/2016 by emmz1018 (1 review written)

Polite,friendly,top notch service.Was always ready to help and communication was fast and swift.Best of all my quiry was sorted fast and I was updated all through the process.I would definitely recommend their services to my friends and family. Once again thank you… Read Full Review

Report this review
★★★★★

“Help is great”

Written on: 16/02/2016 by Granthamjq488 (1 review written)

Customer service helped to get into ideal flights after airline change schedule caused connection problem… Read Full Review

Report this review
★☆☆☆☆

“STAY AWAY!”

Written on: 14/02/2016 by Romeop368 (1 review written)

Oh my gosh! Do not use this company! Totally uncaring, unhelpful, and untrustworthy. NEVER use this company. They are horrific! The are rude, and disorganised. They give the kind of bad service you'd give if you didn't want any customers. They will make mistakes on your tickets and deny it was their fault They will refuse to change the mistakes without charging you the same price as a whole new ticket They will take weeks to respond to any emails They will not call you back They will not take… Read Full Review

Report this review
★★★★☆

“Helpful, charming and conscientious”

Written on: 14/02/2016 by Sheldona460 (1 review written)

Overall, a very positive experience. I had some slightly complicated requirements but received a lot of help and advice in several phone conversations. The staff member called me back exactly as promised several times and we reached a result, despite the difficulties. Well done!… Read Full Review

Report this review
★★★★★

“Great service”

Written on: 11/02/2016 by 777stevenjackson (1 review written)

I had a fairly complex set of travel requirements and needed to get the different itineraries of 3 travellers aligned at certain points. He was really helpful and helped me find convenient flights and build an itinerary that worked well for everyone. He also stayed past the end of his working day to ensure everything got sorted - he was really helpful and efficient. I would definitely recommend using travel up on the basis of my experience… Read Full Review

Report this review
★★★★★

“Problem solved professionally”

Written on: 10/02/2016 by Bryan1990 (1 review written)

Hi - first off - I normally don't write reviews as I run a company that requires the highest levels of customer service and I rarely encounter this externally. Having said this, after an inconvenient change of scheduling to my flight in July, I was very happy with the way Ainslie reacted and solved my situation. Airline changes can be stressful and I can appreciate not all customers will react with a level head and so hats off to the way in which my problem was handled. Thanks again… Read Full Review

Report this review
★★★★★

“Great service ”

Written on: 09/02/2016

Travelup helped us through every stage of the process of buying our flights. No question or the time taken was too much trouble. He was patient and courteous throughout. He made sure we were entirety happy before the process was completed. This is a real example if what customer service should be… Read Full Review

Report this review
★★★★★

“value for money!! ”

Written on: 08/02/2016 by shanaz123 (1 review written)

excellent customer service, the service is improved. thank you haaris for sorting everything out quickly. will use again to family and friends. … Read Full Review

Report this review
★★★☆☆

“Booking online a nightmare!”

Written on: 07/02/2016 by amLawrence214 (1 review written)

I was very disappointed with the experience of booking online. The process was very straightforward at first, the website confirmed the seats I had booked were available, but at the point of paying the system wouldn't proceed any further. I tried several attempts at inputting the data with the same outcome. I decided to telephone the Company & if it wasn't for the excellent assistance I would have taken my business elsewhere. The one major drawback was that the seats I had originally chosen had… Read Full Review

Report this review
★★★★☆

“Ainslie Customer Services Travel up”

Written on: 07/02/2016 by AnyaOlson40 (1 review written)

I would like to thank Ainslie for all her help and assistance in sorting out a problem that arouse following a change in my flight details, it was very much appreciated. … Read Full Review

Report this review
★☆☆☆☆

“Lack of Information”

Written on: 06/02/2016 by Cornelius326 (1 review written)

Was not informed of flight detail change. Friends on same flight (different travel agen) were informed months before. Wonder if it was not for my email to Travel Up asking for confirmation of this change, whether they would have informed me at all. Took several unanswered emails to finally receive amended E-Ticket… Read Full Review

Report this review
overview