TravelUp Reviews - www.travelup.co.uk

★★★★☆
3.9 / 5
1667
79% of users recommend this
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★★★★★

“Excellent service ”

Written on: 17/11/2016 by Arielc5 (1 review written)

Prices were cheapest using Travel up via Skyscanner link. We booked via telephone & agent was helpful & patient especially as my email address decided to 'play up'at this crucial time. Would recommend travel up as a reliable company to book with… Read Full Review

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★☆☆☆☆

“Appalling customer service”

Written on: 17/11/2016 by PenelopeLondon (1 review written)

I have had my flights changed four times, three times to different dates (outbound and inbound) and arrival back to EDINBURGH instead of London. Despite my "customer service agent" having "feel free to contact me" in her signature, the people who answer the phone will NEVER put you through and despite numerous promises, she has never called me back. They require responses from customers within 48 hours but don't respond within the timeframe themselves. Dealing with TravelUp has been a… Read Full Review

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★★★★★

“Helpful customer service”

Written on: 17/11/2016 by Bria499 (1 review written)

Good dealing with customers and good prices… Read Full Review

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★★★★☆

“Customer Services Travel up”

Written on: 17/11/2016

She was very kind and helpful The only thing I wasn't happy with was the waiting time. I have been on hold for 15mins to get through.Other than this the experience was ok … Read Full Review

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★★★★★

“A fantastic costumer service ”

Written on: 14/11/2016 by Abdulrahman1414 (1 review written)

The flight schedule was changed by the airline! Eventhough it was not travel up responsiblity! My flight has been changed to keep me on the same plan and dates free of charge! The communication with costumer services staff was easy and quick! Thank you very much! Appreciate it and definetely i would keep using your services for further travel plans and recommend you to friends!… Read Full Review

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★☆☆☆☆

“Worst Experience EVER”

Written on: 14/11/2016 by ChristinaDuke (1 review written)

Travel Up caused me no end of trouble when I traveled to America to visit my family. British Airway was no help with the problems they caused. I Will Never use Travel Up again, and if I have my way in the matter, I will never fly British Airways either… Read Full Review

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★★★★☆

“Great!”

Written on: 14/11/2016 by McKinleyst168 (1 review written)

Super efficient, prompt responses to emails and queries and to top it all off ... they're friendly (okay I've only been in contact with Janki, but I'm assuming birds of a feather flock together so I'm sure the rest of the team is lovely too)… Read Full Review

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★★★★☆

“Customer Service Travel up”

Written on: 10/11/2016 by 323Newman (1 review written)

I'd never heard of Travel up before but so far they've been great and kept me informed of any changes to my flight. My only constructive point would be that I find your emails very text heavy and they feel a bit like a mass email even when they directed at an individual - this might result in people deleting emails with critical information in them, thinking they're just an e-newsletter. It would also be nicer if "Dear Customer" could be replaced by individual names - in its current form it… Read Full Review

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★★★★☆

“Good flight booking experience”

Written on: 09/11/2016 by husainm (1 review written)

Booked my tickets to Dubai. The initial experience was good even though I did see some negative reviews after booking. One of connection flight details had changed and Travelup wrote to me to say they would be changing our flights. The only error was that the email was addressed to my daughter rather than me which confused me a bit. Not sure how they managed to make such an error but it did not affect the flight details… Read Full Review

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★☆☆☆☆

“The worst company ever used ”

Written on: 09/11/2016

Just don't use travelup if you want to be stress free… Read Full Review

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★★★★★

“Fast, Efficient, and Professional. Recommended.”

Written on: 08/11/2016 by Monicaf46 (1 review written)

My experience with TravelUp's customer service was exactly what I expect/want from such a service. With their focus on getting the job done and open, clear communication, I was able to resolve my issues in a timely manner. As such I didn't actually require too much correspondence with them, but the little I did have was mutually respectful both by mail and on call. I would recommend their services to just about anyone who needs it… Read Full Review

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★☆☆☆☆

“Customer service poor”

Written on: 07/11/2016

4 separate bookings, Booked 12 months in advance long haul scheduled business class flights. Had 3 changes notifications, some of 2 days difference, not just hours! Only able to resolve by tedious lengthy email corres as unable to get any sense by phone....if you could get through to anyone, and then expensive premium call rate. Eventually had to check airline schedule myself as didn't believe travel up scheduling changes. Definately will not use again, no confidence in their ticketing system… Read Full Review

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★☆☆☆☆

“Worst travel agency!”

Written on: 05/11/2016 by NajiaZ (1 review written)

So far the worst experience ever!! Never make your booking through this travel agency. Once you buy the ticket, you are trapped, and they take the full advantage of this. This agency takes ages to respond back to the emails and never want to help out their clients. If you call them, they will put you on endless waiting, and they will never call you back. My recent experience was a nightmare with this agency, they lied to me about the flight schedule and issued me a ticket with a forced 22 hours… Read Full Review

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★★★★☆

“Easy to use”

Written on: 05/11/2016 by AlissonSchroeder10 (1 review written)

Easy site to navigate - simple to book tickets - tickets sent by email within 24 hours. Had a query about my husbands meals on the flight as he is a coeliac - travel up sorted immediately for me… Read Full Review

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★★★★★

“Fast and fantastic service!”

Written on: 05/11/2016 by Delilahy62 (1 review written)

I had made a mistake in my booking (which went through smoothly and perfect) which I wanted to correct so I went to the simple form to correct my booking and it was corrected in about 2 hours. Fantastic service thank you!… Read Full Review

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★★★★☆

“Efficient, excellent value and very responsive”

Written on: 05/11/2016 by cxAnderson326 (1 review written)

Found this agent to offer an extremely competitive price and so far, this has not resulted in any compromise in customer service. I was initially worried after receiving emails requiring further financial authorisation, however the team were extremely prompt in their email replies and I felt safe and secure in their hands at all times. Whole issue dealt with so quickly, when I know with other agents I would have been waiting hours for their replies. Also every email personal, not a single… Read Full Review

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★☆☆☆☆

“Do not book with them....”

Written on: 03/11/2016 by delovestravel (1 review written)

Read the fine print very carefully. They charge extremely high prices to change any part of a ticket. It basically is more than originally paid. Do Not Use! We have lost the entire value of our tickets… Read Full Review

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★★★★★

“Great experience dealing with this company!”

Written on: 03/11/2016

My experience with this company when I had difficult issue with a long haul travel plan booked through them was dealt with superbly. Probably the highest level of customer service I have come across. Nothing was too much trouble for a manager assisting us. I did have to ask to speak to a manager when the initial call handler didn't know how to help but that is quite often the case with many companies so I don't see that as a problem. Our situation was complicated but this did not phase the… Read Full Review

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★★★★★

“Emergency refund because of illness.”

Written on: 03/11/2016 by qwPollard236 (1 review written)

To whom it may concern, I would like to sincerely thank the staff and head office whom helped me to sort out my flight. Because of illness of a family member I have requested a refund of a NOT Refundable ticket which very unfortunate I will not be able to use. My mother is ill and at the moment I cannot leave the country and full of understanding Travel Up has made it possible to refund it. One of the tickets will not get refunded, but I understand and appreciate the effort made.Thank you and… Read Full Review

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★★★★★

“No problems”

Written on: 02/11/2016 by Fitzpatrickun484 (1 review written)

Just returned from multi-city trip booked through Travelup (via Skyscanner). Booked Air China tickets months before departure date, was careful to get all details correct. Had no need to contact Travelup. Confirmation, e-tickets received within hours. Turned up at continental airport months later for first leg of trip slightly nervous, given bad reviews I remembered but, in the event, no problems at all with booking, all flights OK! (Air China not bad, either!) Based on my experience, would… Read Full Review

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