TravelUp Reviews - www.travelup.co.uk

★★★★☆
3.8 / 5
1015
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★★★★★

“Fantastic ”

Written on: 08/01/2015 by lucyjones4 (1 review written)

Good, quality and friendly service. Really surprised at the great service I have received due to the incredibly low price I payed for my plane tickets. Would definitely recommend!!… Read Full Review

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★★★★☆

“Good”

Written on: 07/01/2015 by Kasey459 (1 review written)

I liked the speedy response to my email for my name ultirastion.will only really now how to review travel up once have traveld… Read Full Review

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★★★★★

“Extn.6802 customer services travel up”

Written on: 07/01/2015 by JamyaGeorge407 (1 review written)

Really quick response to email sent if any Queries. Will definitely be using them again. Competitive prices for flights catering for all budgets… Read Full Review

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★★★★★

“Worries Sorted Straight Away”

Written on: 06/01/2015 by nik319 (1 review written)

I initially was concerned because my E-ticket did not come through during UK business hours the next day so I facebook messaged and received a response very quickly, within a very short period of time my e-ticket was in my email box with additional info in regards to checking in in my facebook messages. I m very very happy and now at ease thanks to Jimmy who dealt with my messages swiftly and was very friendly. I will definitely use Travelup again. Thank you so much :)… Read Full Review

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★★★★★

“jimmy and Ken, ”

Written on: 06/01/2015 by Stricklandxa211 (1 review written)

Jimmy and Ken, very helpful and great fast service. Quickly changed my fight time with no problems at all. Sent confirmation of the changes aswell… Read Full Review

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★★★★☆

“Jimmy (admin office)”

Written on: 06/01/2015 by AliyahSears218 (1 review written)

Problem with name - amended to beat of company's ability without charge or delay. Thank you!… Read Full Review

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★★★★★

“Sri Lanka flights”

Written on: 04/01/2015

Asked some questions about luggage allowance and flight details,everything answered satisfactory by Jimmy ,would deal with you again thank you… Read Full Review

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★★★★☆

“Jimmy makes things better”

Written on: 04/01/2015 by Jennifer1975 (1 review written)

I had some concerns about my plane tickets. I was confused and it was bringing me down, but then Jimmy can along and made things better. He told me not to worry about a thing; that everything would be alright… Read Full Review

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★☆☆☆☆

“Worst company I have ever used in my entire life!”

Written on: 02/01/2015 by Kiselhuis (1 review written)

Our flights were cancelled by Air France due to a pilots strike in September 2014, we were told by Air France that we we are entitled for a full refund from our booking agent. We tried to get a full refund but were told that we would be charged £100 admin fee per ticket, and if we did not accept their terms we would not get a refund, so we were being held at ransom to get our own money back. European Air Passenger law states that when a flight is cancelled you are entitled to a full refund… Read Full Review

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★★★★☆

““Extn: 6802 Customer Services Travel up”

Written on: 31/12/2014 by Dublin999 (1 review written)

Due To airlines rescheduling my agenda was changed , I was informed by travel up by email four months before departure date , I phoned the travel up help desk to accept the amendments, I was treated courteously and professionally , I was informed that the new e tickets will be issued in the next seven days and was advised if they do not arrive within this time frame to call back and they will keep me updated. (seven days to see if I should have given five stars)31/12/2014 … Read Full Review

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★★★★☆

“Really fast response”

Written on: 30/12/2014

I emailed TravelUp as I had been a little worried as I booked in June, got the e-ticket and no further information came (6 months later) However I emailed TravelUp and got a response from an admin staff member (Jimmy) within minutes! Was very helpful and answered all my questions… Read Full Review

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★☆☆☆☆

“Not recommended ”

Written on: 29/12/2014 by Willis495 (1 review written)

When buying a ticket, the company will not tell you if the ticket is refundable or not, until you call them if you need to. I have submitted a feedback on FeeFo, someone replied to me stating that she is the "Admin/Customer Service Manager" of Travelup, but when I contacted them, they referred me to a man who claimed that he is the Customer service manager. I do not know who is the real manager! It sounds that their response to my feedback, just to show customers that they are a good company… Read Full Review

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★★★★★

“good service”

Written on: 29/12/2014 by 347Klein (1 review written)

Great service by Jimmy, pretty quick and efficient.. will definitely keep buying new flights from this agency!… Read Full Review

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★★★★★

“Excellent price and service”

Written on: 28/12/2014 by ElianaBlack463 (1 review written)

I booked a return ticket from London to New York for a very cheap price, emailed them after 24 hours to check the status of my eticket as it had yet to arrive, and admin officer Jimmy very helpfully replied straight away withthe ticket, itinerary and receipt, so thank you!… Read Full Review

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★★★★★

“Major Schedule Change”

Written on: 25/12/2014 by sprindelfeld23 (1 review written)

I cannot praise Travelup enough, having booked our flights to Malaysia, some months ago, we had one of our connecting flights cancelled by the airline. The alternative flights offered did not suit us as it meant a very long and unacceptable lay over in Singapore, however thanks to J. A. in Travelups Customer Services Dept. we managed to get flights which suited. We have previously used Travelup, and would have no hesitation in recommending them to anyone, and we will certainly use them again in… Read Full Review

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★★★★★

“Really helpful and prompt reply!”

Written on: 25/12/2014 by Catherine_Wadley (1 review written)

Having only booked through high street companies before, I was a bit worried about booking such a big holiday through an online company. However Travel Up has been as helpful as a high street company. Their prompt replies (within 24 hours from both Jimmy and Mustafa) make contact with them easy and I feel I can ask any question. Thank you for the help you have and are still providing me with. The only negative I had was my e-ticket wasn't sent through within the stated time, however when I… Read Full Review

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★★★★★

“Travelup not slow at keeping you informed of changes”

Written on: 25/12/2014

Although nobody wants to have even small changes made to their travel arrangements, Travelup, after an easy original booking, have kept me fully informed by email of all changes made to flights by the airlines and arranged re-issue of e-tickets. Let it continue… Read Full Review

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★★★★☆

“My Manchester to Muscat booking”

Written on: 24/12/2014 by oiWhitaker245 (1 review written)

I was very satisfied with the on-line booking procedure and when I asked for clarification regarding my full name on my passport the reply came back the next day… Read Full Review

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★★★★★

“Quick reply”

Written on: 23/12/2014 by JanelleBarr396 (1 review written)

Good, quick response to my questions. Polite and friendly assistance… Read Full Review

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★★★★★

“TravelUp Booking Process - Excellent!”

Written on: 22/12/2014 by mjholewik (1 review written)

I would definitely recommend TravelUp to anyone who is thinking about travel plans. We have used TravelUp on many occasions and always experienced very good communication, booking process & using the website. Thank you, TravelUp! … Read Full Review

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