TravelUp Reviews - www.travelup.co.uk

★★★★☆
3.9 / 5
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★★★★☆

“Harris Syed Customer Services Travel up”

Written on: 18/04/2016 by YuliaVershinina (1 review written)

I was very much confused with the process as I needed to confirm the crd authoristaion and then the e-ticket would not arrive. But this member of staff responded very promptly and clearly to my queries and clarified the situation… Read Full Review

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★★★★★

“Buying my flight”

Written on: 16/04/2016 by Jaydons359 (1 review written)

It's my first purchase with Travelup and so far they have been efficient and have responded promptly to a question I raised… Read Full Review

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★★★★★

“Great customer service and good communications”

Written on: 15/04/2016 by Shepherddd171 (1 review written)

I booked my flight through Travelup for flights to Peru. Unfortunately we had to cancel the trip due to the Zika virus as my wife had got pregnant since we booked it. We applied through Travelup for a refund which they managed to get through BA. Unfortunately the process of getting the refund from BA was the easiest and took a long time which was no fault of Travelup. In fact they were great copying me in on their communications with BA and providing me with updates. If only BA had been as… Read Full Review

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★★★★★

“Good customer service is a must”

Written on: 14/04/2016 by AriMcDougall (1 review written)

I work in customer service and it's key to always be attentive to your customers and make sure they leave with a good experience. After I had a small issue last night with my payment , the customer service team at Travel Up were able to rectify this issue for me in a timely and efficient manner. More importantly they were polite and courteous and I would definitely recommend them to all my friends!… Read Full Review

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★★★★★

“our flight schedule was changed by the airline,...”

Written on: 13/04/2016

our flight schedule was changed by the airline, Travellup came up with alternative flights, which was fantastic as it saved us a 9 hour layover in Washington DC, fantastic… Read Full Review

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★★★★★

“ “Harris Syed Customer Services Travel up””

Written on: 13/04/2016 by Brynlee185 (1 review written)

I found that the staff here are most helpful, polite and very knowledgeable. The response time was immediate so there was no hanging around waiting for an answer. Everything can be done by email there & then. It's brilliant! I will be using them in the future definitely… Read Full Review

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★★★★☆

“Calm and coordinated”

Written on: 12/04/2016 by Costello281 (1 review written)

Despite the price of my flights sky-rocketing in only 3 days (I understand that is not TravelUp's fault) I was assisted in my booking and felt I was in capable hands… Read Full Review

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★★★★★

“Genuine Company that works hard to give an honest fair...”

Written on: 11/04/2016 by ReedMcKay129 (1 review written)

I have used these several times, always willing to go the extra mile to find you the right deal at the all important right price. Happy to recommend these without hesitation. Go ahead & give them a call see for yourselves. Available when others are closed for the evening, weekend or holidays. Great follow up service, willing to find you a hotel, car hire or flight & their attitude & willingness to assist you does not alter based upon you saying no thanks. Happy to give you a named contact for… Read Full Review

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★★★★★

“Very helpful”

Written on: 11/04/2016 by CEC1234 (1 review written)

My flight date required amending and I found Brad to be very helpful. He provided great customer service and sorted everything for me. Thanks again!… Read Full Review

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★★★★★

“Good and uncomplicated service”

Written on: 10/04/2016 by Chasity77 (1 review written)

Harris Syed was very helpful in changing my flight tickets. He delivered above and beyond expectations… Read Full Review

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★★★★★

“Customer Services”

Written on: 09/04/2016

I was delighted at the speed at which he replied to my email sending me an updated e-ticket… Read Full Review

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★★★★★

“Our booking to America”

Written on: 09/04/2016 by HarriesFamily (1 review written)

I would like to say that I received a first class service from the Travel Up team. they sent everything through as they said they would, and every query I had they answered within 2 hours and my wife is now relaxed knowing our booking is all good and now cannot wait to travel… Read Full Review

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★★★★☆

“Flight booking to USA”

Written on: 09/04/2016

Brad gave me a better price on the phone than I could get online. He was very helpful in ensuring that all the documentation came through and contacted me immediately when I emailed him. Thank you!… Read Full Review

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★★★★★

“Above and beyond the call of duty!”

Written on: 08/04/2016 by RLCK (1 review written)

On April 9th I was trying to book 3 flights to New York. What a HERO!! He stayed on the line with me for more than 90 minutes while I tried to sort out issues I was having between software and the credit card company not liking the transaction that wouldn't go through. This man was exceptional and superb. And this was a Friday night!! This man deserves a medal for customer service excellence and is a credit to any company who employs him. Watchout, TravelUp, he will be poached very quickly!… Read Full Review

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★★★★★

“very good service”

Written on: 08/04/2016 by KrystalMcCoy (1 review written)

very swiftly dealt with, called me back very quickly after speaking to the airline. Very friendly staff and courteous. Cheapest ticket I could find online and with an excellent airline. Staff member was incredibly helpful… Read Full Review

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★★★★☆

“Very good service”

Written on: 08/04/2016 by ZariaCorcoran (1 review written)

I was looking to travel long distance and the prices I could find on line were far greater than I had hoped to pay. On phoning Travelup, I was given options I had not previously considered at a much lower price (a saving of some £100 on the total cost. The agent I spoke to was very helpful and courteous, a quality I have often found missing in contacts I have had with other organisations. The only thing missing was an explanation of the baggage allowance for the flight which I will have to… Read Full Review

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★★★★★

“Attention given to Customer”

Written on: 08/04/2016 by HardDriveDatA (1 review written)

Was able to contact them easily. They had to correct a mistake made by airline on my behalf. They were the cheapest but offered real customer service. I will use them again. Will describe the above to family and friends… Read Full Review

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★★★★★

“Great service from Austin”

Written on: 07/04/2016 by del31212 (1 review written)

Had an urgent concern about my e-ticket and the details contained within it that i needed to resolve quickly as I was flying to the US in under 24 hours. Austin responded quickly outside of working hours to two of my queries, providing me with all of the information I needed to resolve the problem. Great service considering time constraint - very grateful… Read Full Review

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★★★★★

“Great all round service”

Written on: 07/04/2016

Brad was very helpful from beginning to end. He was happy to make tweaks and comparisons for me, which was great. Thank you!… Read Full Review

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★★★★★

“My three years ago flight record.”

Written on: 07/04/2016 by Babak.n (1 review written)

It took less than a minute to answer my call, a great customer service to be honest it was the best I have seen. best regards Babak Nasseri… Read Full Review

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