TravelUp Reviews - www.travelup.co.uk

★★★★☆
3.6 / 5
70.2% of users recommend this
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★★★★☆

“Easy and efficient”

Written on: 12/06/2014 by BrentCalhoun188 (1 review written)

Booking process was quick and easy. Some changes were made by the airline to flight schedules, these were communicated to us quickly which made the process of checking for any alterations easy and gave us time to make any changes… Read Full Review

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★★★★★

“Efficient and cheap - couldn't ask for more”

Written on: 12/06/2014 by Lamb474 (1 review written)

Found them through a flight price comparison website. They had the best flights at the cheapest price. Online booking was very easy and when I queried with them about baggage, I received a very prompt and courteous response from them… Read Full Review

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★★★★★

“Fast customer Services”

Written on: 11/06/2014 by Adelyn230 (1 review written)

Problems are resolved in recored time. Thank you very much… Read Full Review

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★★★★★

“excellent customer service ”

Written on: 10/06/2014 by fereshteh2006 (1 review written)

I received my E-ticket today. I checked it and found some unclear points. I sent an email and asked for declaration. I was really surprised to receive answer in less than half an hour. It is the first time I am buying my ticket from TravelUp and I am sure I can rely on them for my future journeys. Although everything was good but I would also to have possibility to chat or talk to somebody when I am busy buying my ticket… Read Full Review

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★★★★★

“FANTASTIC service, booked the wrong date but was...”

Written on: 10/06/2014 by rwO'Neill288 (1 review written)

I made the mistake of booking the wrong date for my return flight. I immediately called the call centre once I found out and the guy was nice enough to amend it for me right then and there, and sent me confirmation emails and e-ticket all within the same day. The price is also the cheapest I have been able to find (for Virgin Atlantic). Cheaper than even what Skyscanner suggested. I'd absolutely buy with them again… Read Full Review

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★★★★★

“Fantastic efficient professional responses”

Written on: 10/06/2014 by Slatterywi149 (1 review written)

I had a very positive experience with Travel Up. They were by far the cheapest airline for the flights I required and with really good airlines too. When I booked one passengers surname was wrong, by fault of my own. The staff at Travel Up Admin were extremely quick and efficient to help me with this problem and fixed it no problem free of charge. They assured me everything was no problem in a very professional way. Everything I required was received within 24 hours. Thank you! I will… Read Full Review

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★★★★☆

“I am very happy with the help provided, this was due...”

Written on: 10/06/2014 by Kenworthy (1 review written)

I am very happy with the help provided, this was due to a change in the Airlines schedules. Which would have meant that we were unable to join our daughter on her flight to her holiday destination. As this is for my wife's 50th birthday… Read Full Review

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★★★★★

“Great customer service support”

Written on: 10/06/2014 by Davis286 (1 review written)

I have managed to book an urgent ticket and the staff at the customer service were very helpful. The website easy to use. Special thanks t to the person who helped booking the ticket. I will recommend to friends and family. Thank you A service… Read Full Review

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★★★★★

“Excellent phone service. Quick and efficient.”

Written on: 09/06/2014 by 281Williams (1 review written)

Excellent phone service. Quick and efficient… Read Full Review

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★★★★☆

“Customer Service”

Written on: 08/06/2014 by TrinityKoch (1 review written)

The travel up customer service team at Travelup were fantastic, they were efficient and got my issue resolved. I was impressed by their professionalism… Read Full Review

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★★★★★

“A great experience ”

Written on: 07/06/2014 by Mattcrow (1 review written)

The whole process has been really great. Easy to book, always updated via emails of any changes to flight times, and can just give them a call to check any details. The staff have all been super friendly & they are great & ill book through again!… Read Full Review

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★★★★☆

“Return Date Change”

Written on: 07/06/2014

I bought this morning a flight ticket to Paris, and within 2 hours, realized I made a mistake on the return date. I called the costumer service at opening time, was answered right away, and was provided with immediate offer for cancellation, without any fees. Thank you very much for your help and understanding. I would like to mention this is my second purchase in 2014 for plane tickets with Travel Up(first time for 2 tickets to Mauritius. Very pleased with the service)… Read Full Review

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★★★★★

“fast reply!”

Written on: 07/06/2014 by Schultzmh56 (1 review written)

much appreciated! thank you Colin Richard!… Read Full Review

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★★★★★

“Saved my life”

Written on: 06/06/2014 by jrobinson1962 (1 review written)

Like an idiot I booked the wrong return date by a whole week and after panicking like crazy I rang the helpdesk and within a couple of minutes Charlie (oops!I mentioned his name!)had sorted it and saved my life. Many thanks for a prompt and very professional service, in spite of my crass amateurism… Read Full Review

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★★★★★

“Thank you Charlie”

Written on: 06/06/2014 by AydinMcCurdy135 (1 review written)

Having had the disappointment of having to cancel a visit to Australia we set about what to do with the return airline ticket. One staff member in particular, in the office in Reading, spent a lot of time over several days helping us to find out our options. We found that we could not change the ticket from a brother to a sister even though the surnames were identical. We found that even though it was a ticket that was not refundable it could be re routed by the original airline (this had to… Read Full Review

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★★★★★

“Great customer service ”

Written on: 06/06/2014 by RonaldCombs (1 review written)

Happy With the service !! Good communication about the change of schedule !!!… Read Full Review

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★★★★★

“Going the extra mile”

Written on: 04/06/2014

Had to make a name change for my ticket and the admin operative really went to a lot of trouble to help and then the departure details also change but Travel Up did great and put my mind at rest. Thank you… Read Full Review

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★★★★☆

“Flight passenger name update”

Written on: 04/06/2014 by Dakotad1976 (1 review written)

Having booked a flight for a small party travelling to Canada I hadn't noticed a small error in spelling the name of one our party during the details sent me prior to confirming the booking. Our Travel-up agent contacted the airline and was able to resolve the problem with the airline with out us incurring any additional charges. The process took about a week to 10 days in all but was successfully resolved in the end. Very happy with the service provided by Travel-up, and particularly the… Read Full Review

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★★★★☆

“Changed Itinerary”

Written on: 03/06/2014 by Temuco (1 review written)

I'm grateful to 2 staff who helped when the Airline changed the itinerary and it proved an impossible date to accept. They both helped to reschedule with courtesy , speed and efficiency.I trust that all will be well now. Thank you,especially as the problem occurred over a Bank Holiday… Read Full Review

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★☆☆☆☆

“Change flight date”

Written on: 02/06/2014 by Woodua302 (1 review written)

I asked to change flight date and customer service suggest 2 option.I choose one of option and they sent me one day before one so I really confused… Read Full Review

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