TravelUp Reviews - www.travelup.co.uk

★★★★☆
3.9 / 5
1428
78.6% of users recommend this
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★★★★★

“I'd called a few times previously and been hung up on...”

Written on: 11/03/2016 by nikkikamminga (1 review written)

I'd called a few times previously and been hung up on by men or put through to voicemail. I was starting to panic because I had to get my baby on the flight with me. I'm breastfeeding and I'm his whole world! She listened patiently and understood what I needed. She has got this all sorted with minimum fuss in half an hour. I can't thank her enough!… Read Full Review

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★★★☆☆

“Quick email replies ”

Written on: 11/03/2016 by jlSchwartz128 (1 review written)

I wasn't happy with the telephone service. But the reply to my emails was quick . Thanks to agent he was very helpful and replied quick . … Read Full Review

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★★★★★

“I would recommend using Travel Up to book flights. I...”

Written on: 08/03/2016 by DarwinWood (1 review written)

I would recommend using Travel Up to book flights. I had to change the date of my flight very last minute. They were extremely prompt in replying to my request. The price information information supplied was useful and accurate. Paying for the change in date was easy too. This was an excellent service. The main downside was that the change fee was high. Another point to note is that you don't receive your e-ticket until very close to the date of flying. Thank you and I will use this… Read Full Review

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★★★★☆

“Ainslie Customer Services Travel Up”

Written on: 08/03/2016

We used Travel Up to book flights to the US in April. Prices came in cheaper than elsewhere (used Skyscanner) and we received confirmation and our e-ticket in good time. We did have to get them to change our return flight - schedules had changed since booking and the new one they had allocated us didn't leave us long enough for the stop-over we felt. This was dealt with well by Ainslie who found us a better flight with better connection times. Although we haven't actually travelled yet I… Read Full Review

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★★★★★

“Flights to Las Vega”

Written on: 03/03/2016 by Moreno346 (1 review written)

Booked flight to Las Vegas from Dublin to Gatwick and then on to Las Vegas Aer Lingus change the flight on the way home and Harris looked after our change of flight. Good service… Read Full Review

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★★★☆☆

“The website and booking was clear and simple....”

Written on: 02/03/2016

The website and booking was clear and simple. Communication via email was prompt. Slightly confusing was the fact that I received an email from travel-up regarding time changes to the booked flight when the airline had informed me of those months before and I had already accepted the changes. Both have now sent me an e-ticket receipt or an e-ticket… Read Full Review

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★★★★★

“Very good customer service”

Written on: 29/02/2016 by MarissaUrquhart (1 review written)

Very good customer service and great price..! Easy and straight forward to book.. Contacted me after initial booking to inform me of great deal of upgrade for reasonable price… Read Full Review

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★☆☆☆☆

“No help whatsoever”

Written on: 26/02/2016 by robbiedog69 (1 review written)

Booked a flight through TravelUp for my family to Florida. Info you get from them is limited and it made no mention of the fact we would have to get seats allocated on our flights. A month or so before the flight I realised this but there were no seats together. Got a blank response from Travel Up - would not use them again… Read Full Review

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★★★★★

“Great Customer Service”

Written on: 26/02/2016

I originally had a problem with booking on-line so I rang TravelUp directly. The service I received was brilliant and I couldn't fault the staff member who sorted out our flights.I would use this company again for future travel arrangements. Thank you!… Read Full Review

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★★★★★

“customer services - travel up ”

Written on: 26/02/2016 by gnTorres238 (1 review written)

its a pleasure dealing with people who explain things clearly and concisely, with courtesy and promptness in their dealings… Read Full Review

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★★★★☆

“Improved Service”

Written on: 25/02/2016 by MichellePound (1 review written)

Following a shaky start, I spoke with an agent who made every effort to change my experience and was very helpful. Thnak you… Read Full Review

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★★★★★

“Flight booking through skyscanner”

Written on: 25/02/2016 by PatriciaMcGuinness (1 review written)

I booked flights to New York from Belfast with Travelup, through Skyscanner. The flight price was excellent. The servie I received was quick and very efficient and the person I was dealing with, was extremely helpful and responsive. All travel documents were received without delay and any queries I had were responded to immediately I would certain use Travelup again and have no hesitation in recommending them… Read Full Review

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★★★★★

“Excellent and very helpful,”

Written on: 25/02/2016

Really helpful advisors who replied very quickly to all my queries. Excellent! I would receomend to anyone how easy and helpful it was to make my booking… Read Full Review

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★★★★★

“Customer Services Travel up”.”

Written on: 24/02/2016 by LeviO'Donnell354 (1 review written)

I was very impressed with the customer service of TravelUp and the very efficient way they have handled our flights to America with Virgin airlines. Due to an alteration in the flying times there has been a need to contact customer services with regard to issuing new E tickets and this was carried out by the very next day which was very impressive. I would certainly recommend TravelUp to my friends and family in the future… Read Full Review

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★★★★★

“Travel Up - Won,t Let You Down !!!”

Written on: 24/02/2016 by kuO'Connell129 (1 review written)

What a reliable service and people , always there by the phone to help you with any concerns or questions,and even automatically giving you help full relevant advice . Would recommend Travel-up to anyone ." Nice people-Nice Service " From a grateful customer… Read Full Review

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★★★★★

“Customer Services Travel up”

Written on: 22/02/2016

I really appreciate Travel up's services they absolutely do their job well. Thanks for providing me an excellent service… Read Full Review

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★★★★★

“excellent ”

Written on: 22/02/2016 by Kylerz100 (1 review written)

I always happy to buy air ticket from you… Read Full Review

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★★★★★

“they put people first ”

Written on: 21/02/2016 by KaylynnChristie (1 review written)

They were really nice to inform of any changes of my flight really quickly . It made me feel really respected as a customer . It is nice to know they are some nice people after all… Read Full Review

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★★★★★

“Excellent Customer Service”

Written on: 20/02/2016 by Brooboy6969 (1 review written)

Booked flights to Orlando through TravelUp and initially hit a problem when booking online. Was quite anxious as these flights were booking fast but TravelUp called within minutes to complete the booking successfully over the phone. Very impressed with their efficiency and would certainly book through them again. … Read Full Review

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★★★★★

“flight details changed”

Written on: 20/02/2016 by JaedenAdkins (1 review written)

Very pleased in how quick Travel up have responded. I would recommend them to friends and family when booking their flights. I would describe this to be fast and efficient… Read Full Review

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