TravelUp Reviews - www.travelup.co.uk

★★★★☆
3.6 / 5
69% of users recommend this
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★★★★★

“Excellent phone service. Quick and efficient.”

Written on: 09/06/2014 by 281Williams (1 review written)

Excellent phone service. Quick and efficient… Read Full Review

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★★★★☆

“Customer Service”

Written on: 08/06/2014 by TrinityKoch (1 review written)

The travel up customer service team at Travelup were fantastic, they were efficient and got my issue resolved. I was impressed by their professionalism… Read Full Review

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★★★★★

“A great experience ”

Written on: 07/06/2014 by Mattcrow (1 review written)

The whole process has been really great. Easy to book, always updated via emails of any changes to flight times, and can just give them a call to check any details. The staff have all been super friendly & they are great & ill book through again!… Read Full Review

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★★★★☆

“Return Date Change”

Written on: 07/06/2014

I bought this morning a flight ticket to Paris, and within 2 hours, realized I made a mistake on the return date. I called the costumer service at opening time, was answered right away, and was provided with immediate offer for cancellation, without any fees. Thank you very much for your help and understanding. I would like to mention this is my second purchase in 2014 for plane tickets with Travel Up(first time for 2 tickets to Mauritius. Very pleased with the service)… Read Full Review

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★★★★★

“fast reply!”

Written on: 07/06/2014 by Schultzmh56 (1 review written)

much appreciated! thank you Colin Richard!… Read Full Review

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★★★★★

“Saved my life”

Written on: 06/06/2014 by jrobinson1962 (1 review written)

Like an idiot I booked the wrong return date by a whole week and after panicking like crazy I rang the helpdesk and within a couple of minutes Charlie (oops!I mentioned his name!)had sorted it and saved my life. Many thanks for a prompt and very professional service, in spite of my crass amateurism… Read Full Review

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★★★★★

“Thank you Charlie”

Written on: 06/06/2014 by AydinMcCurdy135 (1 review written)

Having had the disappointment of having to cancel a visit to Australia we set about what to do with the return airline ticket. One staff member in particular, in the office in Reading, spent a lot of time over several days helping us to find out our options. We found that we could not change the ticket from a brother to a sister even though the surnames were identical. We found that even though it was a ticket that was not refundable it could be re routed by the original airline (this had to… Read Full Review

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★★★★★

“Great customer service ”

Written on: 06/06/2014 by RonaldCombs (1 review written)

Happy With the service !! Good communication about the change of schedule !!!… Read Full Review

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★★★★★

“Going the extra mile”

Written on: 04/06/2014

Had to make a name change for my ticket and the admin operative really went to a lot of trouble to help and then the departure details also change but Travel Up did great and put my mind at rest. Thank you… Read Full Review

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★★★★☆

“Flight passenger name update”

Written on: 04/06/2014 by Dakotad1976 (1 review written)

Having booked a flight for a small party travelling to Canada I hadn't noticed a small error in spelling the name of one our party during the details sent me prior to confirming the booking. Our Travel-up agent contacted the airline and was able to resolve the problem with the airline with out us incurring any additional charges. The process took about a week to 10 days in all but was successfully resolved in the end. Very happy with the service provided by Travel-up, and particularly the… Read Full Review

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★★★★☆

“Changed Itinerary”

Written on: 03/06/2014 by Temuco (1 review written)

I'm grateful to 2 staff who helped when the Airline changed the itinerary and it proved an impossible date to accept. They both helped to reschedule with courtesy , speed and efficiency.I trust that all will be well now. Thank you,especially as the problem occurred over a Bank Holiday… Read Full Review

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★☆☆☆☆

“Change flight date”

Written on: 02/06/2014 by Woodua302 (1 review written)

I asked to change flight date and customer service suggest 2 option.I choose one of option and they sent me one day before one so I really confused… Read Full Review

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★★★★★

“Flight”

Written on: 31/05/2014 by Priscillai159 (1 review written)

Booked flights online - booking confirmed the next day at the advertised price which was significantly cheaper than available elsewhere. Not flying till Sept, but would have no issues using travelup in the future… Read Full Review

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★★★★★

“Great admin support”

Written on: 30/05/2014 by Carroll423 (1 review written)

Superb rapid response to an online booking error typo, which was corrected almost immediately, out of normal hours, without any hassle. Thank you CR… Read Full Review

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★★★★★

“Linda ”

Written on: 30/05/2014 by Carolyng1989 (1 review written)

I'm very happy with Travel Up services also the staf ar very helpful and one big Thankyou for your help.hope I'm gonna deal with you again.all the best for Travel Up work staf… Read Full Review

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★★★★☆

“Great easy booking”

Written on: 30/05/2014 by HappyChappy11 (1 review written)

The staff were very helpful & we got a great price compared to other places. The contact between us & travel up was good as they always called & emailed to make sure all details were correct Thanks for the easy stress free booking :)… Read Full Review

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★★★★☆

“Issues quickly resolved”

Written on: 30/05/2014 by Laceyh35 (1 review written)

Got my tickets very quick but airline changed flight times by 16 hours which would of made me miss a wedding. Few calls and emails sorted and got new flight sorted within 2 hours of old. Well done dimple… Read Full Review

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★★★★★

“The advisor telephoned me to offer help after I had...”

Written on: 30/05/2014

The advisor telephoned me to offer help after I had hit travelup via skyscanner, but not booked anything. We went through many options, permutations and combinations of flights and dates and ended up with my booking and paying for the travel plan that suited me. She was courteous, efficient and patient, willing to repeat and re-explain anything I didn't get the first time. She was also highly professional, sticking to the task in hand firmly but politely when I got at all personal… Read Full Review

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★★★★★

“I was dealing with an advisor she is rearly very good”

Written on: 30/05/2014 by StephaniePowell368 (1 review written)

I was dealing with an advisor she is rearly very good… Read Full Review

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★★★★★

“Verry efficient”

Written on: 29/05/2014 by Kathyv1950 (1 review written)

Due to strike action on the day of travel, had to phone travel up and found them very helpful with the change of flight details. Would highly recommend travel up to a friend… Read Full Review

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