TravelUp Reviews - www.travelup.co.uk

★★★★☆
3.8 / 5
1123
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★★★★★

“Jessica Miller Customer Services Travel Up”

Written on: 15/05/2015

Great service from Travel Up to date with good communication via email. Would recommend to others. … Read Full Review

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★☆☆☆☆

“Useless company DO NOT USE”

Written on: 15/05/2015 by ElianCarpenter491 (1 review written)

Never ever again will I use this incompetant company.I booked well in advance and the paperwork told me to ring 72 hourse before the flight which I did. At this point I was told my return flights had been cancelled,I was told somebody would ring me to explain,nobody did.I rang again and was told that I should ring back after 2pm,this I did and was told the new flight times and that I would be sent a new E-ticket,I never received it.I rang again and was told that it would be sent the next… Read Full Review

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★★★★☆

“I am a bit of a worrier and have been impressed with...”

Written on: 13/05/2015 by RossiItalian338 (1 review written)

I am a bit of a worrier and have been impressed with the quick and friendly responses that I have received from your staff. As far as my experience so far goes I would recommend TravelUp, however I will have to wait until after my holiday to provide a full review! As far as customer servuce so far goes though, it has exceeded my expectations. Keep up the good work!… Read Full Review

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★★★★☆

“Good service and can't hesitate to recommend a friend....”

Written on: 13/05/2015 by KeithRafferty212 (1 review written)

Good service and can't hesitate to recommend a friend. Easy to book and keep getting updates about my flight schedules. Once again thank you for your hardwork… Read Full Review

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★★★★☆

“Excelent customer service”

Written on: 13/05/2015 by kmO'Grady229 (1 review written)

All the team was very helpful, specially Brian Edwin who made an effort to understand my English and was helpful and kind at every moment… Read Full Review

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★★★★★

“Really amazing service”

Written on: 12/05/2015 by Strickland1964 (1 review written)

I was so pleased to have bought a ticket through travel up. I'd never heard of them and was a little worried! But the online reviews were good and we booked our flights. The website is easy to use. I made an error with my ticket and within 24 hours it was no problem to change the ticket with only a minimal cost. I was really upset when I called, but the staff I spoke to were really helpful and polite and fast at fixing the problem. Alvin was a particularly good communicator and very kind and… Read Full Review

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★★★★★

“Great service ”

Written on: 12/05/2015 by Griffin265 (1 review written)

This was the first time I ve used Travel up and I ve found them very helpful and speedy in their responses to my e-mails . I would recommend them and most definitely used their services again… Read Full Review

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★★★★☆

“Easy to use and helpfull ”

Written on: 06/05/2015 by leSmith104 (1 review written)

It was very simple to use and there was a lot of flight options to choose from … Read Full Review

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★★★★★

“Found my booking reference”

Written on: 05/05/2015 by Nathaly76 (1 review written)

Cheers for a speedy reply to my email enquiry and for forwarding on the e-tickets as well as supplying me with the booking reference… Read Full Review

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★★★★★

“Flight booking”

Written on: 03/05/2015 by Yazmink338 (1 review written)

I received an excellent service from Travel up. Brian was very clear and informative on the telephone, and helped me through the booking process. I could not have asked for a better service… Read Full Review

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★★★★★

“RE:Jimmy”

Written on: 02/05/2015 by KamariMcCartney160 (1 review written)

I just simply want to express my appreciation for the quick and efficient service recieve from Jimmy. I know you mention no name, but it is his effort and deserve the benefit of the compliment. Very quick he was and supportive in my query and delivering the information needed. Also I like the clarity of the webside and that everything can be easily found and be informed… Read Full Review

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★★★★★

“Great response and resolution”

Written on: 01/05/2015

I booked a flight via Travel Up 2 days ago and was very disapointed to receive an email today stating "Major Scheduled Change" Basically my return flight had changed getting me back into the UK a day later than booked. This was not possible for me for many reasons and as it was down to the Carrier I could potentially loose all of my money if a suitable alternative could not be found 2 phone calls 2 emails 2 hrs later I am pleased to say all is sorted Very happy with their service Thanks to D.E … Read Full Review

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★★★★☆

“excellent service”

Written on: 01/05/2015 by kaystew (1 review written)

My flights were changed from an early morning flight to even earlier by the airline, but thanks to customer service agent D.E., I not only got my flights at a later time than the changed time, but actually an afternoon flight, which was fantastic. This is especially good considering this has happened to me in the past with other companies, and I was told by them basically either take what is given, or cancel your flights and lose your money!! I will definitely recommend using travelup as a… Read Full Review

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★★★★★

“highly recommend ”

Written on: 30/04/2015 by Shyanns448 (1 review written)

Easy to deal with. Great communication. Jimmy was very responsive… Read Full Review

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★★★★☆

“REVIEW OF SERVICE BY THOMAS”

Written on: 27/04/2015 by jimmattinson (1 review written)

From start to finish was very helpful,clear and concise and explained politely the reason we had not received E ticket etc. was because we had put our Email incorrectly. Then immediately sent all documentation to us Thank you… Read Full Review

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★★★★★

“Star admin: Jimmy ”

Written on: 26/04/2015 by 23Gray (1 review written)

After waiting several days for an email confirming my booking I decided to contact admin to try and find out what the problem was. After a few emails to confirm identity my e ticket was emailed and the issue was completely sorted. I would just like to take this chance to thank the admin for their swift assistance. thank you very much. My wife and I are now eagerly awaiting our holiday… Read Full Review

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★★★★★

“Exceptional service”

Written on: 26/04/2015

I hadn't received my E-ticket as expected so sent an email chasing it up this morning (Sunday) fully expecting it to be dealt with tomorrow. Not only did I have a response this morning from Jimmy, but also had a follow up email to make sure I had received the documentation. Fantastic response, especially on a Sunday, not a normal business day. This attention to detail was above & beyond what I expected. Thank you… Read Full Review

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★★★★☆

“Air ticket reservation”

Written on: 26/04/2015 by Gillespiepb258 (1 review written)

Questions I had relating to my reservation were all answered by phone and by email within a reasonable timescale… Read Full Review

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★★★★☆

“Good service but could work more on communication”

Written on: 24/04/2015 by sazzabarton (1 review written)

We used travelup to book a return flight from London Heathrow to JFK and made a booking for 5 people (2 adults, 3 children). The next day I needed to add someone to the booking. It was a bit of a faff and then the e tickets gave different boarding times. Not great as the addition was a 14 year old child. Whilst everything worked out really well we will had months worrying that the 14 year old would be on a different flight from us. Other than that we got instant e tickets and then had to… Read Full Review

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★★★★★

“Quick and easy to use”

Written on: 24/04/2015 by vgWeeks443 (1 review written)

I have used Travelup a few times now and feel very confident in their reliability and good service. The site is easy to use and their response is very fast. I would have no hesitation in using them in the future… Read Full Review

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