TravelUp Reviews - www.travelup.co.uk

★★★★☆
3.8 / 5
1094
77.0% of users recommend this
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★★★★★

“excellent customer service”

Written on: 15/04/2015 by RicardoBailey214 (1 review written)

Excellent customer service and value. No problems. Follow up enquiry handed promptly by Jimmy… Read Full Review

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★★★★★

“Most helpful indeed.”

Written on: 13/04/2015 by Maure (1 review written)

The response email from TravelUp was efficient & courteous. They were most helpful . Your helpful attention & service totally made my day. Thank you… Read Full Review

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★☆☆☆☆

“Very poor customer ”

Written on: 12/04/2015

I wanted to confirm my booking after reading various reviews on line. To my horror the negative experience of others was confirmed. Staff lack customer service and respect. I certainly won't use them again… Read Full Review

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★★★★☆

“Review”

Written on: 11/04/2015 by Courtneys190 (1 review written)

Jimmy responded to my two enquires quickly and knowledgeably. Many Thanks… Read Full Review

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★★★★★

“A decent firm”

Written on: 10/04/2015 by petermadd13 (1 review written)

Unfortunately a trip I booked was cancelled due to snow. Travel up handled the refund claim efficiently. They responded to all emails promptly. In my opinion one of the best ways to asses a travel organisation is how they handle things when something goes wrong. I have no complaints at all and am happy to recommend them… Read Full Review

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★★★★★

“Very impressive.”

Written on: 09/04/2015 by abubakr49 (1 review written)

I found my flight booking,a very rewarding experience.The web-site was very easy to navigate around,with lots of detail.I phoned customer service with a query ref my booking,i was dealt with in a very professional manner,the gentleman that i spoke to,could not have been more helpful than he was.I would have no hesitation recommending this company to other people.I will definitely book again in the not too distant future… Read Full Review

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★★★★★

“Easy Flight Tickets”

Written on: 08/04/2015 by jeffpovey (1 review written)

Very easy to book tickets, and James Anderson in Admin / Customer Service responds promptly to queries. I would hapilly recommend Travel Up to friends, family and colleagues… Read Full Review

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★★★★☆

“After sale customer service was excellent, Jimmy has...”

Written on: 04/04/2015 by Chen-Gradon (1 review written)

After sale customer service was excellent, Jimmy has solved my questions fairly quickly. Good one… Read Full Review

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★★★★★

“jimmy”

Written on: 04/04/2015 by ReedAlvarado (1 review written)

The service was very quick and excellent. I did not expect such a fast reply. I am very pleased with the service and would recommend it to my friends… Read Full Review

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★★★★★

“excellent service”

Written on: 04/04/2015 by VioletWilloughby (1 review written)

Excellent service changed my flight time with no problems at all superb customer service… Read Full Review

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★★★★★

“Great service! ”

Written on: 03/04/2015 by Birdjo (1 review written)

Very helpful service from the Team Leader nothing was too much trouble. Fantastic service!… Read Full Review

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★★★★☆

“quick service”

Written on: 03/04/2015 by 87Dunn (1 review written)

confirmed with virgin flight is good to go! thank you!… Read Full Review

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★★★★★

“BRILLIANT SERVICE!”

Written on: 02/04/2015 by ugRasmussen56 (1 review written)

I have booked flights to San Francisco, Hawaii and LA and not only did Brian help me get a great price, but he was really patient and helpful throughout the call. Brilliant customer service! … Read Full Review

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★★★★★

“Frequent flyer enquiry ”

Written on: 31/03/2015 by Gilliam357 (1 review written)

Fast response to my query. Highly recommended. Thank you… Read Full Review

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★★★★★

“Extn :6802 Customer Services Travel up”

Written on: 29/03/2015

I was trying to import flight reservation into Tripcase but was not able to. I then went to the Airline website to check I had the correct details. Airline reported that the flight had been cancelled. Panic email to TravelUp who very quickly discovered that the airline in question was having technical problems and all reservations showing the same. TravelUp responded with full details of the reservation. Even suggesting I contact airline direct to ease worries. I made direct contact with… Read Full Review

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★★★★★

“Jessica Miller Customer Services Travel up”

Written on: 27/03/2015

I was slightly concerned about booking expensive flights through an agent I had never heard of before and very worried that I had done the wrong thing when the operator of one flight advised of a change to my itinerary giving me a 20 minute connection window. After a really brief call to Travel Up customer services, I was reassured everything would be sorted for me and within the hour, I had a new itinerary with a manageable connection and new e-tickets. I was really impressed with the ease of… Read Full Review

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★★★★☆

“I had a very speedy, friendly response (from Jimmy)”

Written on: 26/03/2015 by Nell3109 (1 review written)

I had a very speedy, friendly response (from Jimmy)… Read Full Review

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★★★★☆

“Efficient”

Written on: 26/03/2015 by Dawsonun181 (1 review written)

My flight details were changed by the airline and was dealt with very efficiently by Travelup. Having said that, the phone etiquette of the person who called me to confirm my acceptance of the change was less than professional… Read Full Review

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★★★★★

“Quick seat change”

Written on: 25/03/2015

I didn't select to have my two seats together in the initial booking. I emailed and got a really quick response saying my seats had been changed. Great and super fast help from jimmy. Thanks!… Read Full Review

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★★★★★

“Excellent Customer Service”

Written on: 23/03/2015 by akshaybhatt (1 review written)

I had to re-schedule my flight at the last moment and the service was prompt. I got a call from customer service within 1 hour of dropping an email and they re-scheduled my ticket without charging a penny extra. Way to go!… Read Full Review

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