TravelUp Reviews - www.travelup.co.uk

★★★★☆
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★★★☆☆

“Mixed Review On Purpose”

Written on: 09/03/2017 by edchristiner (1 review written)

After ordering plane tickets online, I was alerted that more information was needed from my banking company. After 2 calls to my bank, as well as Verified by Visa itself, each person confirmed that they were only able to give the merchant that information. I relayed this information to Travel UP, but was told that if I wanted to keep my ticket, I'd need to reply with the information within the next 2 hours. After 3 more calls to my bank and no avail, I contacted the accounts department… Read Full Review

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★★★★★

“Easy to use”

Written on: 05/03/2017 by JadaStephens100 (1 review written)

I found travelup easy to use and because I was using a foreign credit card, there was some extra verification required so I was impressed with their attention to security. Definitely the cheapest price for the same flight found on other websites. Would recommend… Read Full Review

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★★★★★

“Fantastic service”

Written on: 04/03/2017

Travel up have helped me so much, I was very nervous to book tickets on line but they have kept me informed of everything I need to do and have reported flight time changes immediately. The kind lady even rang me up to change my flight to a direct flight instead of a 5 hour wait half way!! Now that is fantastic service in my book. Would highly recommend Travel up xxx… Read Full Review

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★★★★★

“Very good experience”

Written on: 04/03/2017 by orGibbons99 (1 review written)

Excellent service and an overall very good customer-oriented company. I would definitely recommend it to a friend. Ms. Janki Kiri was very polite and helpful both via telephone and via e-mail. Well-done!… Read Full Review

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★★★★★

“Fantastic service”

Written on: 02/03/2017 by Lewis194 (1 review written)

I have been overwhelmed by the help Travel up have given me. I have never booked a holiday before and was very nervous because I have done this as a surprise for my husbands 50th birthday. They have answered all my questions and have kept me updated on any changes. I would highly recommend these wonderful people to anyone. The lady I have been dealing with even changed our flight so we didn't have a long change over as it was my husbands birthday!! Thank you so much xxx… Read Full Review

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★★★☆☆

“Problem with Authorisation Code”

Written on: 01/03/2017 by Andrea495 (1 review written)

I booked my tickets ,they took money from my credit card, I got my tickets but after that I got an email that they need my authorization Code or they have to cancel my tickets. I got all stressed because I thought it was a fake site and they just stole my money but after I called them I got peace. They were extra helpful and fast and the next day they responded my emails quickly and they fixed the problem and I got my tickets :-) I am happy and looking forward to my trip… Read Full Review

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★★★★☆

“Helpful when verified by visa messed up booking....”

Written on: 01/03/2017 by GabrielaWilson471 (1 review written)

Helpful when verified by visa messed up booking. Speedy in noticing problem. Worked to resolve it… Read Full Review

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★★★★★

“Really good, sorted all my issues and the duplicated...”

Written on: 01/03/2017 by Miltonu480 (1 review written)

Really good, sorted all my issues and the duplicated payment as making sure I had booked my flight, was polite and quick about it … Read Full Review

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★★★★★

“Best Value and Good Customer Service Support”

Written on: 01/03/2017 by AshlyForsyth1 (1 review written)

Best Value and Good Customer Service Support especially so when the Airline changed its flight schedule… Read Full Review

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★★★★★

“Good service and quick response time”

Written on: 28/02/2017 by ReynaldoWoodard66 (1 review written)

I had a great expirience with Travel up. Their customers service is really good, the answers are fast and they help you with any kind of questions. I have recommended it to my friends travelling. … Read Full Review

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★★★★☆

“Brilliant ”

Written on: 27/02/2017 by FelipeKennedy1994 (1 review written)

Very good prices and fast service. Would recommend to family and friends… Read Full Review

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★★★★★

“direct, simple & accessible”

Written on: 26/02/2017 by EmmanuelMcLain (1 review written)

The process is pretty simple and straightforward. I have issues regarding the bank authorization code after the payment was made and the management guide me with a detailed explanation. The staff were really helpful and the process was smooth. The downside of it I would say the process of the E-Tickets is not instantaneously as it takes some time (a day or two) for them to email it. Nevertheless, I would definitely recommend it to friends for its convenience and accessible staff. Thanks… Read Full Review

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★★★★★

“Quick, helpful and efficient”

Written on: 23/02/2017

Had a couple of issues verifying my debit card for payment as I booked my flight while away from my home country, so got in contact with TravelUp straight away and both representatives I dealt with were very professional, very helpful and fast to respond… Read Full Review

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★★★★☆

“So far so good!”

Written on: 23/02/2017

Great rate on the flight and updated emails came through regularly. Initial call centre not at all helpful however I had to talk to the accounts direct to confirm payment and they were extremely informative and helpful with my booking. E Ticket came through as requested - have not flown yet but am happy to date… Read Full Review

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★★★★★

“super fast firendly helpful team on the board”

Written on: 23/02/2017 by Jenna386 (1 review written)

A man team member who I can not mention on his name ( unfortunately ) was really super helpful and gave me a fast answer. I was very near to lost my ticket to fly to South America from Italy because of a mistake. It looked like that I can not get my booking but as I was in a trouble I worried suddenly, it was very hard... I wrote a letter to the customer service of Travel Up. At the same time I was in the bank to get that code which were missing to complete my booking. Only after one hour… Read Full Review

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★★★★★

“Good good good”

Written on: 23/02/2017 by BrookeMyers (1 review written)

I like website page design coz it is clear .Ticket's price is reasonable. Good service of payment is good for our card safe. So I think I will buy ticket here next time… Read Full Review

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★★★★★

“Schedule change ”

Written on: 22/02/2017 by PeterWood1980 (1 review written)

Booked flights for Oct 2017 holiday through travel up. Received an email from janki to say flight times had been changed by the flight provider, and to get in touch to approve new flight times. Was a very easy and speedy process, good customer service. Received updated eticket promptly the next morning. First time booking with travel up, but so far so good… Read Full Review

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★★★★★

“very efficient!Thank you very much!I will book...”

Written on: 21/02/2017 by Hewittbo266 (1 review written)

very efficient!Thank you very much!I will book tickets on this web again next time. very efficient!Thank you very much!I will book tickets on this web again next time. very efficient!Thank you very much!I will book tickets on this web again next time… Read Full Review

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★★★★☆

“Major Scheduled change of flight”

Written on: 20/02/2017 by Germann439 (1 review written)

My original flight time was changed to 12 hours later. I was fortunately offered 2 dates that I could change to so I could have my pre booking forward connection flight. The only down side is I had to book to stay in the hotel overnight. The lady in the ticketing department was very helpful and sympathetic and helped me… Read Full Review

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★☆☆☆☆

“Rip off ”

Written on: 20/02/2017 by TatianaDonovan269 (1 review written)

DO NOT USE THIS AGENT-Bought a return ticket £20 cheaper then British airways .....wanted to change my return flight date and was ask to pay extra £250 + the difference of price of the new ticket ( with British airway only £100 for change the date) NEVER USE THIS AGENT AGAIN… Read Full Review

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