TravelUp Reviews - www.travelup.co.uk

★★★★☆
3.9 / 5
1519
79% of users recommend this
? Ask our helpful community of experts about this product or company
TravelUp www.travelup.co.uk - Ask a question now

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

★★★★★

“Very good service ”

Written on: 12/06/2016 by Briley390 (1 review written)

I wanted to book flights from London Heathrow to New York. The service I received was very good. I was initially looking at a connection flight but the travel agent gave me a direct flight in the same price which was great. The travel agent gave a really good price and all the details were correct. I received the e-ticket within 1 hour of paying and I entered the reference on the American Airlines website and it all came up. Very good service I would definitely use travel up again… Read Full Review

Report this review
★★★★★

“Lovely customer services”

Written on: 12/06/2016 by JeNSon1988 (1 review written)

I have had an issue with my payment security checks and had a phoen call and an email from one of the accounts team adviser Hafiz Muhammad who has explained me well on how to complete the payemnt verification on my payment. The professionalism and polite tone of this adviser has really made me to be one of the regular customer of Travelup. Hope all companies travel compnaies have advisers like Hafiz Muhammad… Read Full Review

Report this review
★★★★★

“I was satisfied with short delivery of docs, quick...”

Written on: 09/06/2016 by AlannaKearns (1 review written)

I was satisfied with short delivery of docs, quick response to my additional request. Also they gave me a good counter offer on the day I placed order, which is very flexible… Read Full Review

Jacquelineosullivan's Comment

Written on: 10/06/2016

I would like to congratulate Travel Up for far and away one of the best examples of customer service that I have seen in a long time. He was patient, helpful and really understanding when I wanted to check a lot of specifics. Travel Up should be recognised and rewarded for having staff as good as that!

Reply to this comment
Report this review Read 1 Comment
★★★★★

“I am so pleased I was directed to Travel-Up to help me...”

Written on: 07/06/2016 by Cailleag13 (1 review written)

I am so pleased I was directed to Travel-Up to help me arrange my holiday travel . The staff member was highly competent and very very patient with me ,(I wish I could thank him personally) . He made time to answer my questions, and explain all necessary detail ensuring I was understanding the information when I was having problems with my internet. A credit to himself and his employer.. I would not hesitate to go back to travel up AGAIN, thank you so much… Read Full Review

Report this review
★★★★★

“Very professional service”

Written on: 07/06/2016 by jonhill123 (1 review written)

I booked a long time in advance, and the airline changed my flights to a day later which didn't suit as I'd lose out on a day of holiday. I e-mailed travel up who responded quickly and within 24 hours had rearranged my flights to the day before my original booking (at no extra cost). The service was polite and efficient and now I have an extra day of holiday! All round good result with a lot less hassle than if I'd booked directly through the airline… Read Full Review

Report this review
★★★★☆

“Brilliant Service.”

Written on: 04/06/2016 by AminaDiwan (1 review written)

I found the sales advisor to be more than helpful whilst booking my flights to America a fortnight ago. I experienced a slight difficulty online & he was patient enough to talk me through the process whilst I booked online. Extremely good customer service… Read Full Review

Report this review
★★★★☆

“Customer Services Travel up”

Written on: 03/06/2016 by Alonzoz413 (1 review written)

After initially have a flight schedule change which meant the date of our arrival was postponed, she found us several other options which look good. We accepted one only to have the airline reschedule again. After a bit of discussion we agreed on another option. After agreeing one option, she still continued to search for a better alternative as the flight was not the easiest regarding changes. Minutes after agreeing the option she came back with another, much better one, which is the flight… Read Full Review

Report this review
★★★★★

“Brilliant and helpful item ”

Written on: 02/06/2016 by Haylie282 (1 review written)

Very helpful and fast responding with good offers… Read Full Review

Report this review
★★★★☆

“Efficient, polite, helpful”

Written on: 01/06/2016 by CJuster (1 review written)

He helped me resolve any airline change for the 15 people in my party providing 3 different options and staying in constant contact with me. He remained patient throughout and supported all queries and requests I posed.... From not great news to a swift resolution. Thanks … Read Full Review

Report this review
★★★★★

“Customer Service”

Written on: 30/05/2016 by Alvarado408 (1 review written)

our customer service agent was very good he responded quickly to all my quiries and questions regarding my flight. Overall good experience so far with travel up and would recommend them… Read Full Review

Report this review
★★★★☆

“Good customer service”

Written on: 29/05/2016 by DarioHoover455 (1 review written)

Their staff can reply quickly for my request… Read Full Review

Report this review
★★★★★

“Good customer service”

Written on: 27/05/2016 by FabianWoodward142 (1 review written)

Good customer service via email. Recommended to book via TravelUp… Read Full Review

Report this review
★★★★☆

“Helpful friendly service”

Written on: 24/05/2016

I spoke to the person I dealt with on several occasions and my wife kept trying for a discount! He was very helpful investigating different options for what we needed. the person I dealt with was very helpful, knowledgeable about the flights. A good working time also so could call n the evening. Many thanks… Read Full Review

Report this review
★★★★★

“Great Service”

Written on: 23/05/2016 by LaylaPowers (1 review written)

Great service and prices - enquiries delt with promptly - will use again, Thank you… Read Full Review

Report this review
★★★★★

“Great Client Service”

Written on: 23/05/2016 by sallymetharry (1 review written)

I have today an excellent experience in how Clients should be dealt with. The advisor was very clear and patient, taking the time to walk me through my options and helped the who process very easy. His efficient manner helped expediate the process and was very forthcoming with his knowledge and excelled in explaining. I have come across many different ways that Clien Service is dealt with and I must say this is by far the best experience. Thank you… Read Full Review

Report this review
★★★★☆

“A fair price”

Written on: 21/05/2016

Its quite difficult to to an in depth review of Travelup,because up to now I have only been issued e tickets for my flights,but the company seems efficient and the prices paid are very reasonable. I will write a fuller review when the holiday is over… Read Full Review

Report this review
★★★★★

“We received notification of a schedule change to our...”

Written on: 21/05/2016 by yummymummy99 (1 review written)

We received notification of a schedule change to our flights and after sending an email confirming our acceptance of the change but stating we were unhappy that we would have to take another day off our work and incur the cost of another nights accommodation, she rather than just accept our acceptance searched and found flights which were more appropriate for us.  She did not have to do this but we were delighted that she went to the trouble of searching for more appropriate and satisfactory… Read Full Review

Report this review
★★★★☆

“Customer Services Travel up”

Written on: 21/05/2016 by Joslyn462 (1 review written)

I only thing that I was unhappy with was the length of time it took for a response to my 2 x emails and 1 x phone call. I was worried that I had received a Spam email hence the reason for me emailing and calling. Eventually it was all resolved and my new e-tickets where issued straight away… Read Full Review

Report this review
★★★★★

“I booked my trip to USA online with Travel up back in...”

Written on: 13/05/2016 by Bennettd108 (1 review written)

I booked my trip to USA online with Travel up back in April and all Staff so far has been amazing!!! First I have to thank the agent that helped me to buy the tickets: I accidentally blocked my card when trying to purchase the tickets for all my Family (3 of us). He was so helpful and gave me an outstanding customer service holding the same fare with the Airlines BA and AA, those were special fares with lots of restrictions, he was calling me back giving all the necessary updates. Once… Read Full Review

Report this review
★★★★★

“Customer Services Travel up”

Written on: 13/05/2016 by Jackman576 (1 review written)

we were informed via email that there had been changes to the 2nd leg of our flight from Edinburgh to Savannah, well in advance of leaving for our vacation. We were very happy to accept the changes that had been made to the schedule and in our dealing, she explained what we had to do, and within days of the initial email the changes had been made and the e-tickets received. We were very impressed with the service and the speed in which the changes were made. We would not hesitate in… Read Full Review

Report this review
overview