TravelUp Reviews - www.travelup.co.uk

★★★★☆
3.8 / 5
1055
77% of users recommend this
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★★★★★

“Expert friendly service”

Written on: 05/03/2015 by roybrooke2000 (1 review written)

My first time with 'Travelup'. I am a regular air traveller, approx 3 or 4 times a year They surprised me with their fast expert and very friendly service. I would like to compliment one person that went out of his way to clear all my queries, his name is Brian Edwin.Congratulations on a job WELL DONE!!… Read Full Review

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★★★★★

“Quick and helpful ”

Written on: 02/03/2015 by qyPhillips1967 (1 review written)

I had a couple of questions and wasn't too keen on calling, I wrote an email and a few hours later had a detailed reply and all my questions answered. I couldn't have asked for a better service… Read Full Review

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★★★★★

“Meal request”

Written on: 28/02/2015 by Meganj202 (1 review written)

Email sent to request vegetarian meal for upcoming flights with China southern. This was facilitated within one hour. However no way to confirm with airline so will have to wait to confirm at airline desk at airport… Read Full Review

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★★★★★

“Excellent service and value”

Written on: 27/02/2015 by shah.Gillani (1 review written)

I had been searching for air-tickets through different service providers, but was unable to find affordable flights for the dates that I needed. After looking through numerous flights on the Travelup website I decided to get some help by phoning the Travelup agent. My call was answered by a man After taking my requirements he reassured me of being able to find me flights that would meet my requirements. Within few minutes he provided me with 6 good options and then went through the pros and… Read Full Review

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★★★★★

“Very well helped”

Written on: 26/02/2015 by vjPerkins306 (1 review written)

had to rebook because of Air France changing a connecting flight. D.E. helped very well to find a suitable solution… Read Full Review

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★★★★☆

“Good service”

Written on: 26/02/2015 by Bell213 (1 review written)

Good service and prompt response to question. Thanks Jimmy… Read Full Review

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★★★★☆

“Be careful when booking”

Written on: 25/02/2015 by TrevorMPN (1 review written)

I made the mistake of trusting the number of hours quoted as total travel time. Consequently I made a booking that included what I thought to be a total journey time of 31hrs (Brisbane to Newcastle) however it turned out to be a total of 48 hours. When re-checking the Travel Up website, and if I had double-checked the arrival date (2 days later) I would have realised that it has to be longer than 31hrs. Having spoken to Jimmy for some time over two days I am pleased to say the error has been… Read Full Review

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★★★★★

“Very simple and easy”

Written on: 25/02/2015 by Kempsj26 (1 review written)

Booking was simple and easy, I made a slight mistake on one of the person's information and was able to change it to the correct information the same day. Jimmy (the admin) got back to me very quickly. Thank you… Read Full Review

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★★★★★

“Very quick reply, even though it is Sunday Jimmy wrote...”

Written on: 24/02/2015 by Haidenv74 (1 review written)

Very quick reply, even though it is Sunday Jimmy wrote information very accurately and understandably Thank you!… Read Full Review

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★☆☆☆☆

“Poor rubbish terrible”

Written on: 23/02/2015 by Zavier344 (1 review written)

Asked Travel Up a simple question about seating, checking in and luggage. But "Jimmy" just told me to contact the airline direct... which is errm based in China!!! :(… Read Full Review

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★★★★★

“Great service”

Written on: 23/02/2015 by Alexaj365 (1 review written)

thank you very much for the quick response… Read Full Review

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★★★★★

““Extn: 6802 Customer Services Travel up””

Written on: 20/02/2015 by Lynchti156 (1 review written)

Great customer services. Staff very accommodating in liaising with airline changes and delays. Praise to the Admin Officer Schedule Change Dept… Read Full Review

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★☆☆☆☆

“TravelUp are refusing to refund any of the money I...”

Written on: 15/02/2015 by Melton330 (1 review written)

TravelUp are refusing to refund any of the money I paid for my flights. I have called and emailed them multiple times to no avail. The last time I called I was told that I had not sent any emails or called them at all, and the person I spoke to called me a liar. I will never, ever use this business again, and I recommend that nobody reading this review uses them either. The employees will lie and contradict themselves in order to get off of the phone, I have been shouted at over the phone… Read Full Review

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★★★★★

“Flights to Bali”

Written on: 15/02/2015 by 1981Miller (1 review written)

Great price, easy to book and confirmed straight away. Will use again… Read Full Review

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★☆☆☆☆

“Slow process customer service”

Written on: 15/02/2015

Not gonna book any travel plan on this site, very slow on respoding your enquaries seems like they not bothered one of the staff on the phone..just dont… Read Full Review

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★☆☆☆☆

“Review of TravelUp ”

Written on: 13/02/2015 by Rudy79 (1 review written)

I would advise anyone never to use Travel up, from poorest customer service, I would advise you deal with Airline Co. directly… Read Full Review

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★★★★☆

“Change of flight by airline”

Written on: 12/02/2015 by Bradynm188 (1 review written)

After our flight was cancelled by the airline we were placed onto a flight earlier to meet up with our main flight however this resulted in a 12 hour wait, on speaking to Dimple she pulled out all stops and rebooked us onto another flight resulting in less waiting. I have had surgery to my knee which would have caused discomfort sitting for so long. Many thanks to Dimple E. For her professionalism and understanding.would happily do business again… Read Full Review

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★★★★☆

“Great deal ”

Written on: 12/02/2015 by iiSnow238 (1 review written)

Gread deal on long houl fligh will defo recomend to my friend and family… Read Full Review

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★★★★★

“Easy to Use with cheap prices”

Written on: 10/02/2015

This website is easy to use, fast to show the resulst, well explained and really find the best prices with many options of schedules (Departure times, Journey duration, etc) with lot of Airlines. I highly recommend this site to buy safely. Many Thanks… Read Full Review

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★★★★☆

“Travel up was fast and easy to use. I found what I...”

Written on: 06/02/2015 by Yandel432 (1 review written)

Travel up was fast and easy to use. I found what I wanted with ease and my service was dealt with in a professional and simple way.The only thing I disliked was the amount of schedule changes and the layout was hard to make sense of for my flights but I was always updated with any changes via email. My service with travel up has not finished as my flights are booked but not yet used. Service so far has been great!… Read Full Review

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