TravelUp Reviews - www.travelup.co.uk

★★★★☆
3.9 / 5
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★★★★★

“Great customer service”

Written on: 10/01/2017 by ElaineSparks1955 (1 review written)

Great price and great customer service… Read Full Review

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★★★★☆

“Great flight service”

Written on: 04/01/2017 by Tuckerbag (1 review written)

Very good prices available on flights that we thought may prove to be awkward to arrange. Follow-up service form minimal changes to flight times filter through efficiently and acknowledgements are always confirmed. Thanks and yes, I would recommend you to friends and family… Read Full Review

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★★★★★

“Flight change”

Written on: 04/01/2017 by Juliox162 (1 review written)

I had the good fortune of having Janki helping me rebook a flight that had been canceled. The service was exceptionally good. My emails were answered in a short manner of time and my flight wishes were fully accommodated. I wish the entire company of full of people such as Janki… Read Full Review

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★★★★★

“excellent polite profesional attitude when dealing...”

Written on: 02/01/2017 by laceylacey1 (1 review written)

excellent polite profesional attitude when dealing with the changes in our travel plans. FIRST CLASS SERVICE. Would recomend this company to any one… Read Full Review

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★★★★★

“Great price and great service !”

Written on: 01/01/2017 by gm.oswald (1 review written)

We found the booking process for our flights very easy and straightforward through the website and on the telephone. After making our booking their admin was excellent with the confirmation coming through very quickly followed by our e-tickets. A few months later our airline made a couple of flight time changes and again this was dealt with very well. We were advised of the amended timings by email and after accepting the changes our new e-tickets were issued no problem… Read Full Review

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★★★★★

“Easy to use and understand. Helpful staff. ”

Written on: 01/01/2017 by JamalBerry22 (1 review written)

Great experience with you. Easy to use site and easy navigation. There was a merchant number required and it was easy to supply this… Read Full Review

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★★★★★

“Booking Easy and very easy to communicate wirh”

Written on: 31/12/2016 by 121Gardner (1 review written)

very happy with booking with this company, straight forward and always kept well Informed with flight changes etc… Read Full Review

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★★★★★

“Flight booking”

Written on: 30/12/2016 by Johnston329 (1 review written)

excellent price. Excellent customer service. I am very happy and would recommend travel up… Read Full Review

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★★★★★

“Very Efficient Service”

Written on: 29/12/2016 by fsMcCabe215 (1 review written)

Very professional customer service and work very quickly. The advisor I spoke to on the phone was very polite and helpful, he was able to deal with my query in satisfactory way. I would not hesitate to recommend this company to a friend. Prices of flights from similar companies were much more expensive so I am pleased I have saved some money booking via travelup… Read Full Review

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★★☆☆☆

“Lack of Confidence”

Written on: 29/12/2016 by MarelyMalloy (1 review written)

I tried to purchase flights but the prices were so out of date that my order was rejected 2 times before I was given a correct price. My confidence in the company began to wain and the operator was not very customer friendly. Also they make bold statements that they do not live up too. A change flight time was communicated to me via email, where I was told that my updated E tickets would be sent within 1 hour. 72 hours later, I am still waiting!… Read Full Review

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★☆☆☆☆

“DO NOT USE THIS COMPANY”

Written on: 23/12/2016 by Kimathappydaz (1 review written)

Please do not ever use this company. I have just been diagnosed with a heart condition and am unable to fly. I tried to move the flight (in good time) but have now lost all my money as they are refusing to communicate with me. At first I was told that there would be a £130.00 fee to change the flight of which I was happy to pay. However on sending them date after date I found none where possible to change to. Travel up refused to give me guidance on dates available. Then after sending them 6… Read Full Review

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★☆☆☆☆

“Not at all impressed ”

Written on: 19/12/2016 by AnnoyedFrustratedtraveller (1 review written)

My flight was cancelled. I called the emergency number, I was told that their responsibilities ended when they issued the ticket. Great service not!… Read Full Review

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★☆☆☆☆

“Inaccurate and Poor Customer service”

Written on: 09/12/2016 by dani_mc (1 review written)

We had multi city flights booked with Travel up. This was Dublin to San Francisco. Las Vegas to New York and four days later then New York to Dublin. We missed our Las Vegas flights and booked new flights at the airport. We contacted travel up to ensure that our flights leaving New York four days later would not be adversely affected. We received a short, unpersonal message stating that if a flight is missed, all other flights will be cancelled. We immediatley phoned them and they said the… Read Full Review

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★★★★★

“Excellent representative with best attitude ”

Written on: 08/12/2016

Thanks for all your help in resolving my payment issues, you were an excellent representative for your company. … Read Full Review

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★★★★☆

“New year plans”

Written on: 07/12/2016

Although a dodgy start after our flight returning from Kuala Lumpur was changed by the airline to a day later when I spoke to customer services they originally went on the defensive but when I talked to the operator politely and told her we can stay a day longer she was helpful but told me to stick with Janki who was dealing with our arrangements , due to her shifts it seemed to take a long time coming back to us but she apologised and gave us a much better alternative and I was able to see all… Read Full Review

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★☆☆☆☆

“Customer Services Travel up”

Written on: 03/12/2016 by SantosJones (1 review written)

I was contacted because there was a change of timings. I understand that this can happen, and whilst frustrating this isn't the issue I have with the company. During the exchange I asked on every email for two things (who I should call to confirm flights and help with reserving seats as the website wasn't working with the booking code I had been given for outbound flights). The advisor clearly was skimming my emails and so kept ignoring/missing what I was asking for. I thus kept raising these… Read Full Review

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★★☆☆☆

“Where are my updated tickets? ”

Written on: 02/12/2016 by 465West (1 review written)

I received an email to advise me my flight schedule had changed, and I must reply by email to acknowledge this and request new updated tickets. I received an email acknowledging my request and was advised that if I didn'4 receive my updated tickets within 72 hours to contact your customer services dept. No updated tickets within that time period do I contacted your customer services dept. I received no response so I emailed 24 hours later. I'be still received no response. This is… Read Full Review

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★☆☆☆☆

“Booking cancellation issues”

Written on: 29/11/2016 by Khemraj (1 review written)

This company appears to be very dodgy, I am trying to change a booking I made and keep having to ask the same questions over and over again to get some (not all) of the information I need. Getting relevant information from TravelUp is harder than getting blood from stones! I have also been quoted a price for changing my booking only to find that this doubled when I made some further enquiries without any justification as to why the increase happened or what I was actually paying for. I am now… Read Full Review

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★★★★★

“A great help when you need to fly quickly in a day or...”

Written on: 27/11/2016

Yesterday,I asked them to help me book a flight to Australia. Then on my own going to NZ and coming back from New Zealand to London. They spent almost an hour with me to book it for me just 2 days away, at an economic fare, as China Southern airlines go there and they charge me for this "open jaw route" the same fare as a normal return cheap fare. I was given help to make payment online. Also sent me copy of my ticket twice as I couldn't open the attachment. All went right, and am looking… Read Full Review

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★★★★★

“Speedy and helpful service”

Written on: 17/11/2016 by Jwhite64 (1 review written)

Fantastic service. Had a problem with bank debuting money but Travelup were straight on the phone explaining what to do. Very helpful gentleman. Would recommend using this travel service… Read Full Review

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