TravelUp Reviews - www.travelup.co.uk

★★★★☆
3.9 / 5
1457
79% of users recommend this
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★★★★★

“Above and beyond the call of duty!”

Written on: 08/04/2016 by RLCK (1 review written)

On April 9th I was trying to book 3 flights to New York. What a HERO!! He stayed on the line with me for more than 90 minutes while I tried to sort out issues I was having between software and the credit card company not liking the transaction that wouldn't go through. This man was exceptional and superb. And this was a Friday night!! This man deserves a medal for customer service excellence and is a credit to any company who employs him. Watchout, TravelUp, he will be poached very quickly!… Read Full Review

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★★★★★

“very good service”

Written on: 08/04/2016 by KrystalMcCoy (1 review written)

very swiftly dealt with, called me back very quickly after speaking to the airline. Very friendly staff and courteous. Cheapest ticket I could find online and with an excellent airline. Staff member was incredibly helpful… Read Full Review

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★★★★☆

“Very good service”

Written on: 08/04/2016 by ZariaCorcoran (1 review written)

I was looking to travel long distance and the prices I could find on line were far greater than I had hoped to pay. On phoning Travelup, I was given options I had not previously considered at a much lower price (a saving of some £100 on the total cost. The agent I spoke to was very helpful and courteous, a quality I have often found missing in contacts I have had with other organisations. The only thing missing was an explanation of the baggage allowance for the flight which I will have to… Read Full Review

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★★★★★

“Attention given to Customer”

Written on: 08/04/2016 by HardDriveDatA (1 review written)

Was able to contact them easily. They had to correct a mistake made by airline on my behalf. They were the cheapest but offered real customer service. I will use them again. Will describe the above to family and friends… Read Full Review

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★★★★★

“Great service from Austin”

Written on: 07/04/2016 by del31212 (1 review written)

Had an urgent concern about my e-ticket and the details contained within it that i needed to resolve quickly as I was flying to the US in under 24 hours. Austin responded quickly outside of working hours to two of my queries, providing me with all of the information I needed to resolve the problem. Great service considering time constraint - very grateful… Read Full Review

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★★★★★

“Great all round service”

Written on: 07/04/2016

Brad was very helpful from beginning to end. He was happy to make tweaks and comparisons for me, which was great. Thank you!… Read Full Review

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★★★★★

“My three years ago flight record.”

Written on: 07/04/2016 by Babak.n (1 review written)

It took less than a minute to answer my call, a great customer service to be honest it was the best I have seen. best regards Babak Nasseri… Read Full Review

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★★★★★

“Instant service”

Written on: 07/04/2016 by Hickey408 (1 review written)

Having difficulty with an online booking, I called TravelUp. Not only did they sort out my booking on the phone, late in the day and just as the agent was leaving the office (he stayed on to help me), but he got me a cheaper and better flight. Excellent service, friendly and helpful, better than online options… Read Full Review

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★★★★★

“very good sevice”

Written on: 07/04/2016 by CarlyChandler367 (1 review written)

this is not the first time , I used the travel up before , and I found both the online service and the telephone are really excellent and the staff is very helpfull… Read Full Review

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★★★★★

“Excellent”

Written on: 07/04/2016 by AshlynStevens (1 review written)

Wonderful supportive service as a first time user I am impressed and will recommend to my company… Read Full Review

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★★★★★

“Quick service”

Written on: 06/04/2016 by zebeddy72 (1 review written)

Had a question regarding my e ticket. This was answered within a few seconds and all resolved within 5 minutes.Excellent service from the staff in question. Very happy customer and would recommend to friends and family… Read Full Review

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★★★★★

“Quickest reply ever!”

Written on: 06/04/2016 by Michmac4324 (1 review written)

Emailed admin at 9.30 in the evening about not receiving an e-ticket. Within 10 minutes I had been answered by admin (Austin) who sent the e-ticket and a helpful email. I don't think I have ever had a query answered so promptly. Experiences like this really make a difference and I would use this company again and recommend it to friends and family. Excellent service… Read Full Review

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★☆☆☆☆

“Do not book”

Written on: 06/04/2016 by AllissonBurns115 (1 review written)

Travel Up promised a good fare, which I booked and they could not deliver . So, I was forced to book another fare with another agent for £1000 more. They have promised me a refund, but I have not seen it yet. Don't trust the low fares, it is not worth the risk… Read Full Review

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★★★★★

“Very quick and efficient”

Written on: 06/04/2016 by Skinner26 (1 review written)

Very good trustworthy and fast service. Easy to contact and fast replies. Would definitely recommend it… Read Full Review

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★★★★☆

“Booking was easy and like the way you keep us updated”

Written on: 06/04/2016 by Parker356 (1 review written)

Booking was easy and like the way you keep us updated… Read Full Review

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★★★★★

“Great service”

Written on: 05/04/2016

I found the flight on the internet and had a query so phoned Travel up to discuss. I got straight through to a member of staff who from the outset was really helpful. They answered my query and reviewed the flight I was after and managed to even improve on the price. I booked everything with them then and there .... couldn't have been easier. The representative was knowledgeable and extremely helpful . I'm delighted with both the price and the ease of the process and how helpful the… Read Full Review

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★★★★★

“BRAD IS AWESOME”

Written on: 05/04/2016 by Lollypop (2 reviews written)

Brad was very friendly and helpful. He is a credit to your team. Fantastic advice and thorough. Very pleasant booking experience. I would recommend this service to family and friends… Read Full Review

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★★★★★

“excellent”

Written on: 05/04/2016

I was very happy to stumble upon travelup after searching for flights on screen scrapers like skyscanner and momondo. It's not easy to trust any odd agent recommended by the screen scrapers especially when many of them have attracted bad feedback because of poor service and hidden costs. So I was apprehensive about travelup at first but I was pleasantly surprised to be served by an agent who was very calm, patient and helpful. He and his colleagues went out the way to find me a deal which… Read Full Review

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★★★★★

“Saved £400”

Written on: 05/04/2016 by Claysh249 (1 review written)

Really helpful, listened to what I wanted and called me back with a great deal! Talking to someone really gave me confidence rather than just clicking away… Read Full Review

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★★★★★

“Very informative and efficient ”

Written on: 02/04/2016

I had issues with my flight payment, so I called the help line. My call was answered promptly and the clear information I was given helped to confirm my booking and pay. Many thanks… Read Full Review

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