TravelUp Reviews - www.travelup.co.uk

★★★★☆
3.9 / 5
1628
79% of users recommend this
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★★★★★

“No problems”

Written on: 02/11/2016 by Fitzpatrickun484 (1 review written)

Just returned from multi-city trip booked through Travelup (via Skyscanner). Booked Air China tickets months before departure date, was careful to get all details correct. Had no need to contact Travelup. Confirmation, e-tickets received within hours. Turned up at continental airport months later for first leg of trip slightly nervous, given bad reviews I remembered but, in the event, no problems at all with booking, all flights OK! (Air China not bad, either!) Based on my experience, would… Read Full Review

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★★★★★

“outstanding for an online agency”

Written on: 01/11/2016

Outstanding customer care Outstanding proffesionalism Outstanding service Affordable prices I had an unexpected issue with my flights due to BA/AA cancelling a specific flight from a segment of my business trip to the US. the people I dealt with from Travel Ups Admin Team worked tirelessly to find a suitable and alternative route for me and actually found a better travel time than we could. Thank you very very much Travel Up, … Read Full Review

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★★★★★

“First Class Service”

Written on: 01/11/2016 by Ralf37 (1 review written)

Excellent communication very good service, not my first time with this company. All very good… Read Full Review

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★★★★★

“Simply amazing service.”

Written on: 01/11/2016 by Janessa341 (1 review written)

From first contact with you Until now. Your service has been excellent . I would recommend you to all my friends .and I will use you again next year. Keep up the good work.and again. Many thanks… Read Full Review

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★★★★★

“Hi I use the website for long time the best website...”

Written on: 29/10/2016 by Schaeferwm282 (1 review written)

Hi I use the website for long time the best website they informed me for everything thanks. … Read Full Review

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★★☆☆☆

“Various Flight Cancellation/change Difficulties”

Written on: 28/10/2016 by Atkinson456 (1 review written)

The airline cancelled one of my flights and Travel Up rep (Dimple Edwin) only suggested one option alternative. Travel Up emails were difficult to reply to technically speaking whatever computer I used. Felt reps command of English was not up to the degree of difficulty of my problem. Had to resort to phoning as my email account got corrupted and this resulted in more problems - variable response from Travel Up reps from very good to poor, lack of knowledge, being told all of the relevant… Read Full Review

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★★★☆☆

“stresfull”

Written on: 27/10/2016 by Hackett19 (1 review written)

I understand teh safty issues when buying tickets overseas that coast a lot of money. But I can not come even close to explaing how sresfull this purchase was. You required a 6 digit authorization code from my bank. 1. we all knwo that banks do not work in teh afternoon 2. my banks authoriztation Office never heard of this requierement and kept on saying that they do not have the number 3.after 2 hours of a lot of phone calls some one in the call cenetr came up with the idea maybe it is this… Read Full Review

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★★★★★

“Flight schedule changes ”

Written on: 20/10/2016 by GavinBryant279 (1 review written)

Changes in flight schedulea are unfortunate inevitable. It's important to know about any changes as soon as possible. Travel Up shows they can manage it in the best way… Read Full Review

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★★★★☆

“Over all good”

Written on: 19/10/2016 by wyParrish400 (1 review written)

Definitely cheaper than other available options (for me) however changed the flight time a few times.Overall good… Read Full Review

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★★★★☆

“Great service - Great price - definitely reccommend”

Written on: 17/10/2016 by AlejandroAndersen (1 review written)

I used Kayak initially which referred me to TravelUp. I found great prices on TravelUp and ended up booking a return flight to Cuba from UK for £200 less than any other provider - and with a great airline. Easy to use website, also I made a mistake in spelling one of the passenger names. The team was able to rectify it on the day and send me new tickets avoiding potential disaster :D (thank you very much!) Recommend… Read Full Review

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★★★★★

“Amazing”

Written on: 15/10/2016 by 184Goodman (1 review written)

Amazing costumer service, very patient and helpful in every question, totally recommend! Very happy with the eficiency… Read Full Review

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★☆☆☆☆

“Would NEVER use again”

Written on: 09/10/2016

Awful, booked a flight MAN-JFK with this company and this didn't advise us that as it was operated by American Airlines some of the onboard services differed- namely there is no personal in-flight entertainment. Personally I think this is disgraceful not to be upfront and make customers aware of this before they buy as we never would have purchased knowing this! They have been un-willing to give us a refund or change the flights without admin fee's- although they helped us booked seats together… Read Full Review

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★★★★★

“Great Customer Service”

Written on: 04/10/2016 by Pointermanuk (1 review written)

My booking for travel to the USA was easy to arrange with Travel-up. Paper work was e.mail to me on time every time. I did have a few changes to my schedule (not the fault of Travel-up) but I was informed at once and offered a choice of dates and times. The staff went out of the way to help us find our best times of flights as we had a connecting flight to catch. I would recommend Travel-up to all. Any extras that you may need, parking hotels insurance etc. are on the web site… Read Full Review

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★★★★☆

“Ainslie Customer Services Travel up”

Written on: 30/09/2016

Relatively painless process for what is a complex holiday, eight flights in all. Then kept advised of the flight times that changed three times (due to Airlines changing their schedules) Also advised on what references to use when reconfirming flights Will be using again (probably on a 'round the world' adventure next year. … Read Full Review

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★★★★★

“Ainslie Customer Services Travel up”

Written on: 30/09/2016 by arMcKinney271 (1 review written)

Ainsle was absolutely amazing when we had a change of our existing scheduled flight. She took ownership and ensured she emailed me to keep me updated constantly, and made a great deal of effort to ensure I was absolutely happy. Tha k you very much Ainslie. Keep up the good work!!… Read Full Review

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★★★★☆

“Staff Really helpful.”

Written on: 30/09/2016 by Paigep412 (1 review written)

Struggling to book online , had a wonderful member of staff that rang us offering help. Called back when he said he would and hey presto a good deal to New Zealand was booked. Hope everything else runs as smooth from now on… Read Full Review

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★★★★★

“Very good customer service ”

Written on: 22/09/2016 by jadtarcha (1 review written)

I am glad I bought my ticket through your website. I want to thank the agent, he showed high professionalism… Read Full Review

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★★★★★

“Good price and communications”

Written on: 16/09/2016 by Mitchellsw491 (1 review written)

Booking was easy. Price was competitive. Kept updated and clear instructions given as to check in etc. Haven't travelled yet but e-ticket in hand so presuming no problems! Only slight tricky bit was translating what was needed from the e-ticket into what was needed to check in with airline… Read Full Review

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★★☆☆☆

“Not dealing with the customar in professional way this...”

Written on: 16/09/2016 by Tarektaha66 (1 review written)

Not dealing with the customar in professional way this is From my experience with travel up for last 3 years… Read Full Review

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★★★★☆

“Did their Best”

Written on: 15/09/2016 by Emersong41 (1 review written)

American Airlines cancelled flights from Birmingham to New York prior to our flight dates in February. Within 36 hours, the team at Travel Up, had re arranged our flights and put our minds at ease. We had to fly from Manchester but obviously it wasn't Travel Up's fault that flights from Birmingham were cancelled. Travel Up did their best for us and it was appreciated. Thanks… Read Full Review

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