TravelUp Reviews - www.travelup.co.uk

★★★★☆
3.9 / 5
1430
78.7% of users recommend this
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★★★★☆

“the person I dealt with was v.helpful”

Written on: 26/03/2016 by CherishKilgore404 (1 review written)

iv booked with you before this time it was eadier .I was very stressed about the flight but the person I dealt with helped us efficiently … Read Full Review

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★★★★★

“Great Customer Service”

Written on: 26/03/2016 by 356Leonard (1 review written)

Brad dealt with my booking today - he was very accommodating of my requests and needs and sorted out my booking very quickly. Will definitely use again. Thanks!… Read Full Review

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★★★★★

“Good customer service. Really helpful staff.”

Written on: 25/03/2016 by MeredithStrickland (1 review written)

Good customer service. Really helpful staff… Read Full Review

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★★★★☆

“Great prices and change of flight details sorted quickly”

Written on: 25/03/2016 by JovanReynolds122 (1 review written)

I booked 3 flights and website was quick and easy to use, however week before departure our return leg was changed and we were not impressed with new timings, we contacted customer services who asked for some time to look at alternatives and later same day we were offered new flights with same airline that suited us, we saved over £700 by booking through Travel Up… Read Full Review

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★★★★★

“Brilliant service I could ever imagine with so much...”

Written on: 24/03/2016 by Cooney140 (1 review written)

Nothing I didn't like.Thank you so much for your service and patience.Hope to speak to you again. Best customer service I would say.Keep it up… Read Full Review

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★★★★☆

“Clear and easy instructions and much better...”

Written on: 24/03/2016 by Haynes382 (1 review written)

Clear and easy instructions and much better information in change to flight time detail.Pity some other companies aren't like this… Read Full Review

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★★★★★

“Very good service ”

Written on: 23/03/2016 by Roma07 (1 review written)

Thank you very much for your service'I'll definitely recommend your site to family members and friends. Thanks very much again… Read Full Review

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★★★☆☆

“Happy with service”

Written on: 23/03/2016 by enGibbs314 (1 review written)

After a stressful evening trying to book online with no luck (having an email confirming flights with a ID number for the booking, but the flight booking had not gone through) I rang, booked and had confirmation on the phone. The phone lines did take me about half an hour to get through on, which was a bit stressful when I wanted to lock in the prices I had had via email the night before. But when I did get through, service was great and Brad was very helpful confirming all the names within… Read Full Review

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★★★★★

“Ainslie Travelup customer service”

Written on: 22/03/2016 by Neil-Marketing (1 review written)

We had a schedule change from American Airlines which would have required a near impossible 55 minute connection. Travelup's customer service rep (Ainslie) dealt with my request very efficiently within a few hours we were re-booked on a more convenient flight. Very professional service with no fuss. Well done and thank you!… Read Full Review

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★★★★☆

“They are helpful”

Written on: 22/03/2016 by kmDaly1993 (1 review written)

I had a visa transit problem, and they help me to change flight with no adm charges. I just paid the difference wich was less then buying another ticket. But I suggest you check before buying your ticket, where are the layovers and if you will need any visa for that… Read Full Review

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★☆☆☆☆

“worst customer service”

Written on: 21/03/2016 by MohammadWarren137 (1 review written)

Have used them previously on a flight to NY and was fine. BUT the problems start if you have to contact the customer service team in any way. If you call you get passed around from person to person and end up put through to an answering machine (which they will never call you back). Had them promise they would call me back but they never do. Staff are rude and incompetent. Took us days to actually get through to someone who were supposed to be able to help us, but never did in the end… Read Full Review

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★★★★★

“Good business ”

Written on: 21/03/2016 by Chardon (1 review written)

It was nice doing business with your company and the agent helped to give me all good informations and the whole transactions was satisfactory for me. Thanks. … Read Full Review

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★☆☆☆☆

“TERRIBLE PROCEDURES, ATTITUDE AND CUSTOMER SERVICE”

Written on: 19/03/2016 by halidedale (1 review written)

We booked 4 flights to Sri Lanka to travel on 24 Mar 2016. At 5.24pm on 17 Mar, 4 working days before departure, Travel Up emailed saying that our flights had been cancelled and we were booked on flights a day earlier each way. This is totally unacceptable - the new flight is at 9.30 am on 23 Mar, a school day and both my husband and I are working. The return flight is on day 3 of a 3 day safari at the end of our trip. We blamed the airline but they told us they told Travel Up on 24 Sept 2015… Read Full Review

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★★★★★

“Fantastic service and highly recommended”

Written on: 19/03/2016 by AZT73 (1 review written)

Having used various websites, I saw that Travel Up was a search engine that other websites were using. Given the results were showing up time and again from Travel Up, I decided to ring them direct as I was struggling with a couple of flights in my itinerary. My flight requests weren't overly simple, but Brad, who dealt with me, was wonderfully patient and took down my requirements for our family. After giving us an initial itinerary, which bettered what I had found on the internet, he then… Read Full Review

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★★★★★

“Above and beyond ”

Written on: 18/03/2016 by Kayley408 (1 review written)

Brad went above and beyond to assist me in changing my flight plans today and was very efficient in his actions only for me to cancel at the last minute and stick with the original flight plans due to work commitments. I wanted to make a point to show my appreciation and make it known that I believe him to be a credit to your company… Read Full Review

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★★★★★

“Extremely Helpful”

Written on: 17/03/2016 by Sharpejc243 (1 review written)

Had to find a multi stop trip for 7 people as Kayak only allowed 6 , I had to call Travel up. The person I dealt with  took the call & took all relevant information Dates Destinations . He came up with 3 options for me. All very practical at very competitive price. No pressure to decide then say i call back in an hour to reserve which flight was most preferable . We decide on the Virgin Atlantic one , as giving names there was a problem , The computer wouldn't accept it. So the person I dealt… Read Full Review

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★★★★★

“booking flight to uganda”

Written on: 17/03/2016 by CadenceMcManus (1 review written)

did not have much difficulty in booking flights.confirmation &tickets were received promptly.all our e-mails had quick response HARISHKUMAR THAKRAR… Read Full Review

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★★★★★

“Above and Beyond”

Written on: 15/03/2016 by Prussell873 (1 review written)

I was looking for a direct flight from London to Phoenix and the prices were ridiculous, so I opted to get flights with one transfer on route and save the company more the 900 GBP. I was given lots off options and selected what was best for me in terms of flight times, journey time and stop over time. All information presented clearly. I made my booking and paid the fees. 10 mins later I receive saying that I could actually have a direct flight for the same price as a special offer was… Read Full Review

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★★★★☆

“Changing a flight from Bogota to uk while in...”

Written on: 14/03/2016 by Jeremypurkiss (1 review written)

Sounds daunting doesnt it. Especially with some not too brilliant reviews TravelUp has collected...... I tried calling but ended up emailing..two days before the flight...Harris Syed sorted it out when the online payment system didnt work. WHAT A GREAT MAN … Read Full Review

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★★★★★

“the person I dealt with was very helpful”

Written on: 14/03/2016 by Augusty173 (1 review written)

the person I dealt with  from accounts was very helpful, patient and polite… Read Full Review

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