TravelUp Reviews - www.travelup.co.uk

★★★★☆
3.7 / 5
74% of users recommend this
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★★★★☆

“Good value for money”

Written on: 14/10/2014 by Extn6802CustomerServicesTravelup (1 review written)

Great experience. Good value for money. Worth checking out… Read Full Review

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★★★★☆

“Good solution found by Janki”

Written on: 14/10/2014 by Crooksey3503 (1 review written)

After a major change to our flights we contacted Janki and we attempted to find a solution for flights on the same day, this was not possible but we we're able to fly one day earlier which travel up sorted out for us. The service we received was of a very good and professional standard. We would use this company again… Read Full Review

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★★★★☆

“It has been ok booking with travel up my only...”

Written on: 13/10/2014 by Crazycatlaa (1 review written)

It has been ok booking with travel up my only criticism would be the amount of schedule changes but I understand that sometimes this is unavoidable. Also I feel like the E-ticket could be more detailed e.g. The baggage allowance - as had to call the airline to find out exact weight allowance… Read Full Review

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★★★★★

“Excellent service”

Written on: 12/10/2014 by Esthers495 (1 review written)

Had a excellent service of Jimmy thanks for quick response will have a pleasure using this company again thanks… Read Full Review

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★☆☆☆☆

“What an incompetent shower of unprofessional people....”

Written on: 11/10/2014 by platterfish (3 reviews written)

What an incompetent shower of unprofessional people. These lot need to learn some proper customer service skills. They wanted me to call my bank to obtain the authorisation code for my payment - thats your job Travelup - have a proper website in place! Ridiculous. The worst aftercare, passed from pillar to post with people that don't understand english or have any customer service skills Cancelled - DO NOT BOOK CHEAP FLIGHTS WITH THEM… Read Full Review

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★★★★☆

“Extn: 6802 Customer Services Travel up”

Written on: 10/10/2014 by Aria355 (1 review written)

After an initial minor change followed by a 'major' change to my flights, I suggested to leave a day early... And despite some delay in reply (limited access to my email on that day), I got exactly what I asked for... Very nice and very efficient staff - even gave me a phone call when I was hard to reach on my email. Very professional and understanding - nice to feel the interest of ensuring individual help when they cannot help it when a big Airline company makes major changes with short term… Read Full Review

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★★★★★

“Jimmy”

Written on: 10/10/2014

Excellent fast service and reply to an email , good advice given and I managed to sort my problem due to this , a big thank you .i have found staff very helpful , confirmation of booking and reference all came through very fast . Would definitely use again and recommend… Read Full Review

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★★★★★

“Jimmy was incredibly helpful and efficient”

Written on: 10/10/2014 by emz90 (1 review written)

I had a problem with my booking as my passport number needed to be updated. I emailed through the contact form and received an instant reply from an Admin Officer named Jimmy. After informing me what my next steps would be he updated my details. He was incredibly quick and efficient. I can't recommend him enough… Read Full Review

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★★★★★

“Good customer service”

Written on: 10/10/2014 by Pattietabe (1 review written)

I had some issues with my name and my e-ticket and emailed the admin service ..this was promptly addressed..I am pretty pleased with travel up I would definitely recommend travel up to my family and friends....I!!! I came across this agency on kayak.uk comparison website....it stood out among all the other agencies for offering me the best deal for my flight I WILL NOT HESITATE TO COME BACK AGAIN AND AGAIN If you are looking for a good deal definitely go for TRAVEL UP.......THUMBS UP!… Read Full Review

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★★★★☆

“Good price and customer service ”

Written on: 10/10/2014 by 105Holland (1 review written)

The price was good for a ticket from London to China. Was transferred from Skyscanner. However, the flight I was supposed to be on had some details changed but the customer service has notified me. The website was a bit unfriendly to use and I was not able to use the online "My Booking". There were no instructions on how to use this feature. I wish the company would show some information about this as it would be useful to me… Read Full Review

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★★★★★

“Prompt helpful service”

Written on: 09/10/2014 by Hazelblack (1 review written)

I was very grateful to Austin for the personal support in assisting me to address an error in my booking I have now rebooked with my correct details and will certainly use the company again. I travel to USA at least once a year to visit my daughter and found Austin more helpful than staff in any other company… Read Full Review

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★★★★☆

“Good price & service, website needs improving”

Written on: 08/10/2014

Booked tickets through Travelup a couple months ago at a great price but did not receive e-tickets. Tried to check on Travelup's website a few days ago but had much difficulty as my booking and reference numbers were not recognised. Requested e-tickets via email and received prompt response from customer service. Unfortunately, was informed that flight schedule has changed such that my arrival time would be several hours late with long transit time. Contacted customer service again to arrange a… Read Full Review

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★★★★★

“Fantastic after sale service”

Written on: 08/10/2014 by Madisonr194 (1 review written)

I got a good deal with travel up. More importantly it was prompt in replying my queries after the tickets were booked. My ticket contained one international flight and one domestic flight in India. While the airline companies had very complex procedures for replying to my queries regarding my baggage allowance, travel up was quite helpful and explained things in detail. Would definitely recommend to a friend… Read Full Review

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★★★★☆

“Great Service”

Written on: 07/10/2014 by wkSantiago378 (1 review written)

Thank you Peter Brown for the excellent service. I definitely recommed Travel Up… Read Full Review

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★★★★★

“Spot On”

Written on: 06/10/2014 by johnthebutcher (1 review written)

Booked a flight from Edinburgh to Shanghai with TravelUp. Found them to be problem free and would have no hesitation recommending this company to others. A few days before the flight I emailed to request a vegetarian mean and got a prompt response from Jimmy to confirm he had arranged this with the airline for me. Everything went smoothly in my dealings with TravelUp. Happy customer… Read Full Review

Johnthebutcher's Response to johnthebutcher's Review

Written on: 06/10/2014

Ok, no vegetarian mean was not available. Got a vegetarian meal instead ;)

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★★★☆☆

“Price for tickets was good. Customer service was...”

Written on: 04/10/2014 by mhMcDermott240 (1 review written)

Price for tickets was good. Customer service was polite, but could be better - it was difficult to get in contact with the correct people over the phone… Read Full Review

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★★★★☆

“Extn: 6802 Customer Services Travel up”

Written on: 03/10/2014 by McCabe82 (1 review written)

We had a change of flight times + flight numbers so had to request new E-Tickets. Staff on the phone very helpful, emailed and called back when needed. Awaiting tickets which will arrive within 72 hours. Happy with customer service… Read Full Review

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★★★★★

“Great service thank-you”

Written on: 03/10/2014 by kfMeadows309 (1 review written)

Very happy with the service - quick to respond to any queries and very helpful on phone and via email… Read Full Review

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★★★★★

“My First Time.”

Written on: 03/10/2014 by Semajc161 (1 review written)

This was my first time booking flights in this way. With the great deal of help from your operator it wasn't too painful. I will have no hesitation in recommending you to others and I WILL use you again… Read Full Review

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★★★★☆

“repsonse from travel up”

Written on: 02/10/2014 by Bailey379 (1 review written)

I had a lot of queries regarding my booking and got quick, helpful responses from Jimmy, both email and by phone. I hope now my trip will go smoothly. Booking was easy and the personal, quick phone response reassuring. There was no long call centre queue- a real bonus… Read Full Review

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