TravelUp Reviews - www.travelup.co.uk

★★★★☆
3.8 / 5
76% of users recommend this
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★★★★☆

“Question re flight seat numbers and food onboard”

Written on: 26/01/2015 by aeSparks362 (1 review written)

I was given the means to check with the airline by Jimmy, which I did and then worked out what I needed to know. Original booking was made thought Holiday Genie and there was no explanation of whether seats are allocated at the time of booking with them. There are no seat numbers allocated on the airline ticket details either so I will have to either phone (abroad) or wait until check in to be allocated a seat. It seems that food is available since the only options regards food are specific… Read Full Review

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★★★★★

“help to clarify flying details”

Written on: 23/01/2015 by DerickDougherty (1 review written)

I have sent in several questions regarding documents required for last minute flights . The response has been both fast and polite . I would certainly recommend anyone to use this company in the future… Read Full Review

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★★★★★

“Extn: 6802 Customer Services Travel up”

Written on: 23/01/2015 by Eamonnconlon123 (1 review written)

The woman I dealt with from Travel up is extremely helpful. She returned calls promptly and give me very good advise. She answered all my questions and was keen to ensure that I understood all that she explained to me. I would recommend Travel Up to anyone if this is the type of staff they employ. … Read Full Review

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★☆☆☆☆

“Travel up DONT USE THEM”

Written on: 23/01/2015 by Susan9986 (1 review written)

I have been waiting 4 months for a £1100 refund, the money was sent back to Travel up months ago from Air France and Travel up keep promising to refund me but never do, the staff are very rood on the phone . DONT USE THEM !… Read Full Review

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★★★★☆

“Efficiency and Straight forward business!”

Written on: 21/01/2015 by Julissa320 (1 review written)

Great service! The agent was professional and efficient. Not trying to up sell or try convince to use another airline or increase the price as limited etc. Found me the ticket, was honest about why the price increased compared to the online price and then held the ticket while I could check and confirm that was the only and best option. Will definitely use their services again. … Read Full Review

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★★★★★

“Very satisfied”

Written on: 20/01/2015 by snRamos221 (1 review written)

Travel Up provided me with all the necessary option for my travel. Everything was prompt and easy. If an opportunity comes, I will use their service again… Read Full Review

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★★★★☆

“Trip to Tortola”

Written on: 20/01/2015 by 500Banks (1 review written)

Very easy to book with a good choice of flights. Quick response to emails. The only problem was that I couldn't book for 9 adults & 3 children on one booking so had to go to another site to get more seats on the same flight… Read Full Review

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★★★★☆

“Flight Change”

Written on: 17/01/2015 by 284Koenig (1 review written)

Swift response to my emails regarding a change in flight connections. Very happy with help and advice offered… Read Full Review

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★★★★★

“Recieved a very promt response to queries, and they...”

Written on: 17/01/2015 by JordonPeck (1 review written)

Recieved a very promt response to queries, and they answerred all questions clearly. Very helpful!!… Read Full Review

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★★★★★

“Bargin flight”

Written on: 17/01/2015 by onScott159 (1 review written)

Spotted a great offer on a flight to Buenos Aires so I booked it with Travel up. Everything went through fine and quickly amended a spelling mistake on the tickets. I would have no problem booking with them again… Read Full Review

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★★★★★

“The man I dealt with gave me great feedback swiftly...”

Written on: 16/01/2015 by Frank154 (1 review written)

The man I dealt with gave me great feedback swiftly and efficiently! He dealt with all my queries about the change of flight and for that meant I could relax and sort out the issues. (None of which were travel ups) Will look forward to buying through these again … Read Full Review

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★☆☆☆☆

“AVOID!”

Written on: 16/01/2015 by Garrettz227 (1 review written)

AVOID! booked a flight with 2 connections then realized there was not nearly enough time to catch connecting flights. Not one bit interested saying it was my fault for buying the ticket. Staff were rude and aggressive, Sure enough ended up missing the 2nd and 3rd flight and had to buy another ticket from Hong Kong to Manila. I wouldn't recommend this bunch of charlatans to my worst enemy… Read Full Review

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★★★★★

“Extn: 6802 Customer Services Travel up”

Written on: 16/01/2015 by Alexuss3 (1 review written)

The price and customer service is reasonable… Read Full Review

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★★★★★

“Fast and efficient service ”

Written on: 15/01/2015 by Shookchingng8 (1 review written)

I had my booking done wrong due to typo error. One of the staff name Austin Conner amended for me. Fast and quick service. Very impressed with that. I will recommend my friend to them… Read Full Review

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★★★★☆

“Good not great!”

Written on: 13/01/2015 by Haven131 (1 review written)

Wanted last minute flights to Delhi and got through to Francis at Travelup. Very approachable, mild mannered and efficient. Francis provided good advice and various options. We exchanged calls and compared quotes until I decided on which option - no pressure from Francis. I accepted a quote and Francis emailed the details for me to peruse/confirm. I gave the OK and paid online as my debit card did not work. Very quick and reliable service. I phoned at 2.30pm for a quote and my e-tickets… Read Full Review

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★★★★★

“RE-BOOKING FLIGHTS”

Written on: 13/01/2015 by Sears256 (1 review written)

The member of staff I spoke to helped me so much in re-booking flights, quickly and efficently. He was very polite, and I was so grateful for his assistance. Thankfully I've been able to change flights with the same airline, and same return route from London, Heathrow to Melbourne, via Abu Dabi and back. Very happy, and will recommend Travel up and use you again in the future. Thank you!… Read Full Review

Zoespeck's Comment

Written on: 09/02/2015

Hi did they charge you a fee for changing your flights? I want to change my return flights and they want to charge me £200 per ticket!!!

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★★★★★

“The guy called Francis gave me a patient and bargin deal. ”

Written on: 13/01/2015 by 491Delaney (1 review written)

The guy called Francis gave me a patient and bargin deal. Thank u!… Read Full Review

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★★★★★

“Very nice service ,”

Written on: 12/01/2015 by Paisleyr1980 (1 review written)

Really appreciate when you inform me about the airline time table changing. To buye ticket online with travel up is dimple and fast . But the man who operating PHONE SERVICE is very rude… Read Full Review

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★★★★☆

“Nice service”

Written on: 12/01/2015 by Carpenterqz205 (1 review written)

There was bit mistake in my ticket ,I notified the travelup and the service was very good and quick… Read Full Review

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★★★★☆

“Nice service”

Written on: 11/01/2015 by Carpenterqz205 (1 review written)

There was bit mistake in my ticket ,I notified the travelup and the service was very good and quick… Read Full Review

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