TravelUp Reviews - www.travelup.co.uk

★★★★☆
3.9 / 5
1519
79% of users recommend this
? Ask our helpful community of experts about this product or company
TravelUp www.travelup.co.uk - Ask a question now

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

★★★☆☆

“Staff very helpful, but itinerary change was...”

Written on: 26/06/2016

I had an email saying My flight itinerary had been changed which resulted in 2 days being taken off my holiday to Australia. It is also my honeymoon, so accommodation had been booked and we were obviously not willing to have 2 days taken off our trip. When discussing with customer service I was told it was the domestic flight from Aberdeen to Manchester which had resulted in the change as this was no longer running, and the later flight that day would result in us missing our connecting… Read Full Review

Report this review
★★★★☆

“Flight booking- Secure and safe”

Written on: 25/06/2016

I recently booked mine and my wife's ticket. I got an email to confirm the authorisation from the Bank. I manager to confirm it. It was a good security measure. However, i would recommend to have alternative checks to confirm payment aurhorisation. Thomas took my call and was really helpful. Looking forward for my flight!… Read Full Review

Report this review
★★★★★

“Great response”

Written on: 24/06/2016 by chunter36 (1 review written)

I emailed regarding baggage allowance and received a reply from a gentleman within a few hours, I i am very impressed by the swift response… Read Full Review

Report this review
★★★★☆

“Good Service - Although Check flights yourself!”

Written on: 24/06/2016

Booked multi-city flights through travel up as they offered the most competitive rates. One of the legs was from Lusaka to Cape Town via Windhoek with Air Namibia, unfortunately Air Namibia changed one of their flight times which resulted in me being unable to make the connection. Where travel up were poor with this is that they didn't inform me of the change. Friends who were travelling with me and booked with Opodo, where informed and thus later informed me that the flight was unavailable… Read Full Review

Report this review
★★★★★

“Reliable partner”

Written on: 23/06/2016 by Galya (1 review written)

After a couple of overseas booking - Thailand and Brazil - I can confirm, that TravelUp is a reliable partner. This is something which I treasure the most - along with really good price and fast customer service. I have already recommended them in person to my friends. I believe that other customers should benefit of TravelUp as well, therefore I confirm that I was happy with this travel agency. Keep up the good job… Read Full Review

Report this review
★★☆☆☆

“Annoyance ”

Written on: 23/06/2016 by Kristeny1968 (1 review written)

Trying to get through to anyone is a pain, by email they are fine, but over the phone it is hard to be understood properly. In all honesty I would not recommend these guys to anyone. I can not understand why it would be so difficult to change the dates of the flights I wanted with a small admin fee. I do it for work all the time which is why I can not understand how this is not possible within a travel agent. Not only this, with the constant changes in flight schedules, I have had to check… Read Full Review

Report this review
★★★★★

“great service from Janki”

Written on: 22/06/2016 by fhBenson1968 (1 review written)

just had a bit of a hick up with flight time changes and couldnt make my meetings due to one..Janki was able to change my flight with no fuss whatsoever. very quick service and easy to talk to… Read Full Review

Report this review
★☆☆☆☆

“The payment process was IRRITATING!!”

Written on: 21/06/2016 by JocelynKenny480 (1 review written)

To begin with there was a charge for credit cards, when debit cards were used it was rejected for some reason! Is this a trap so that people will use credit cards!! When credit cards were used then there was an additional verification needed from your own bank!! And travel-up presumed that getting in contact with banks abroad would be the easiest thing (during non-working hours!!). And expects the customer to take international phone calls to the bank in order to get the verification!!! And… Read Full Review

Report this review
★★★★☆

“Pretty quick”

Written on: 21/06/2016 by peterdiver (1 review written)

I can't remember the original booking experience but it passed off smoothly enough. I was specifically pleased when I emailed a query I had and he reverted to me pretty quickly to ease my concerns… Read Full Review

Report this review
★★★★★

“Quick response”

Written on: 20/06/2016 by Graham474 (1 review written)

He was very helpful from travel up and replied to my query about baggage within 48 hours. … Read Full Review

Report this review
★★★★★

“Customer Services Travel up”

Written on: 20/06/2016 by 67Whitaker (1 review written)

Perfect service in helping me get out of a difficult situation. Would definitely recommend and use again… Read Full Review

Report this review
★★★★☆

“I have found Dimple Edwin very helpful and really...”

Written on: 19/06/2016 by agMcHugh363 (1 review written)

I have found Dimple Edwin very helpful and really efficient and was able to recognise how important this issue was to me and the response was prompt… Read Full Review

Report this review
★★★★★

“Great service, Great price”

Written on: 18/06/2016 by Newton473 (1 review written)

Very easy website, offering good alternatives at a great price, what more could you ask for… Read Full Review

Report this review
★★☆☆☆

“Think carefully before using”

Written on: 18/06/2016 by rlPutnam1974 (1 review written)

Bought a ticket via Travelup having found them on Skyscanner. Good price and e-ticket arrived promptly. However, when the airline rescheduled the connecting flight, rendering the schedule unviable, I was offered a refund. The refund was less than I paid, due to the deduction of charges, and TravelUp then said that it would take 8 weeks for the refund to take place. The email communications from Travelup are in poor English and it is clear from their website, which has obvious spelling and… Read Full Review

Report this review
★★★★☆

““Ainslie Customer Services Travel up”. ”

Written on: 17/06/2016 by Sandraw7 (1 review written)

The communication between us has been good. It's a pity the flights have had to be changed but working in the travel industry myself I know these circumstances do happen on the odd occasion. I have used Travel Up and Holiday Genie quite a few times before and my family & friends have also used them. I would recommend them as part of your search for flights and full package holidays… Read Full Review

Report this review
★★★★☆

“They have been very helpful ”

Written on: 17/06/2016 by CurtisHarding423 (1 review written)

She has been very helpful. After my connection flight in America was changed ! As I'm a lone traveler I wasn't sure what was changing and felt worried . I was sent another e.ticket and I moved it to a folder in my iPad then wasn't able to read it . She suggested I moved it back and all is ok... Thank you… Read Full Review

Report this review
★★★★★

“Fast reply on query”

Written on: 17/06/2016

He replied to my email very late in the day around evening and resolved my issue within 24 h. Very please… Read Full Review

Report this review
★★★★★

“the person I dealt with  gave me a very prompt...”

Written on: 15/06/2016 by MikeGHorner (1 review written)

the person I dealt with  gave me a very prompt response to my request for up-dated E-Tickets. Many thanks for relieving my stress. … Read Full Review

Report this review
★★★★☆

“My experience of Travel Up is - so far so good”

Written on: 15/06/2016 by Tyshawn172 (1 review written)

I have seen some poor reviews of customer service and I hope that my experience continues to be OK - there was a small change in timings but nothing of concern and I was notified by email . Just waiting for updated eticket… Read Full Review

Report this review
★★★★★

“Really good service”

Written on: 13/06/2016 by GaryB62 (1 review written)

I booked through travel up after visiting a number of other flight retailers Their website was simple and quick and I had my flight schedule confirmed quickly. However my key reason for writing this review is to compliment them on their after sales service The airline changed its scheduling and this caused a significant change to my return journey. Their customer service representative Dimple was very accommodating and ensured that my flights were quickly rebooked with little fuss Highly… Read Full Review

Report this review
overview