TravelUp Reviews - www.travelup.co.uk

★★★★☆
3.8 / 5
1057
76.9% of users recommend this
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★★★★☆

“Efficient”

Written on: 26/03/2015 by Dawsonun181 (1 review written)

My flight details were changed by the airline and was dealt with very efficiently by Travelup. Having said that, the phone etiquette of the person who called me to confirm my acceptance of the change was less than professional… Read Full Review

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★★★★★

“Quick seat change”

Written on: 25/03/2015

I didn't select to have my two seats together in the initial booking. I emailed and got a really quick response saying my seats had been changed. Great and super fast help from jimmy. Thanks!… Read Full Review

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★★★★★

“Excellent Customer Service”

Written on: 23/03/2015 by akshaybhatt (1 review written)

I had to re-schedule my flight at the last moment and the service was prompt. I got a call from customer service within 1 hour of dropping an email and they re-scheduled my ticket without charging a penny extra. Way to go!… Read Full Review

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★★★★★

“Very quick response with friendly informative answer”

Written on: 22/03/2015 by Ridgers92 (1 review written)

Sent an email on a sunday morning and had a reply back the same day within a few hours. Very quick service and would recommend to anyone. Thank-you very much. Dealt with the admin manager Jimmy so thank-you… Read Full Review

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★★★★★

“Super online booking”

Written on: 22/03/2015 by SaraiMcCracken (1 review written)

When making an online booking the response is mostly an unknown factor. I bought my airflight tickets with TravelUp. My e-tickets were speedily delivered to my inbox. I had an issue with my meal plan which I wanted to alter and this was sorted very swiftly. That's great! Thank you… Read Full Review

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★★★★★

“Quick kind reply”

Written on: 22/03/2015 by gxSmart254 (1 review written)

Quick kind reply was awesome to get to know useuful information… Read Full Review

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★★★★☆

“Consitence calm and paitence”

Written on: 20/03/2015 by xePowell410 (1 review written)

Our flights were cancelled by an Airline, James from travel up was consistent and patience with our problem. We did not get the best days , however I can only thank James for handling it well… Read Full Review

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★★★★★

“Easy to use”

Written on: 20/03/2015 by Larsenpg363 (1 review written)

Website is easy to use and had the best deal for my flight. When I had any questions, an admin (Jimmy) contacted me within a few hours to assist… Read Full Review

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★★★★☆

“Customer service team helped with difficult flight change”

Written on: 19/03/2015

I got really good service from the people I dealt with who helped with rebooking flight changes when the airline changed its schedule. They juggled three separate bookings, and got them all aligned on the same flights. They did a great job - thanks!… Read Full Review

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★★★★★

“Beyond the call of duty!”

Written on: 18/03/2015 by MacDoc (1 review written)

This is the second time we have booked our flights through Travel Up. The first time in 2007 and there were no problems with the flights and we had a great holiday. The second time was in December 2014. We had exceptional assistance from the person I dealt with.  He went beyond the call of duty, by remaining well beyond office hours to find us cheaper alternatives for our flight in the Christmas season where airlines charge exorbitant prices. The result, no problems with the flights and a… Read Full Review

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★★★★★

“helpful company”

Written on: 17/03/2015 by chimbote (1 review written)

I was impressed with your representative, Brian Edwins. He put himself out to help us even though it meant he was there after his knocking off time. I really cannot have asked for a better service and highly commend him for his dedication… Read Full Review

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★★★★★

“ The Patron Saint of Awesome Bookings”

Written on: 16/03/2015 by Charmywoo (1 review written)

I was a bit dubious buying our holiday by calling TravelUp. I'm so conditioned to Expedia, I'd turned into an automaton myself. But then the person I dealt with picked up the phone. He was our helpful assistant at TravelUp and he has truly done an exemplary job. I simply can't wait for the stressless flights, with easy connections, five star hotel and everything in my criteria was ticked. I want to leave right now. Thank you for helping me get truly a great price for an excellent holiday… Read Full Review

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★★★★★

“Quick answers. very helpful”

Written on: 16/03/2015 by Temple371 (1 review written)

Quick answers. very helpful… Read Full Review

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★★★★★

“Returning Customer”

Written on: 11/03/2015 by kpCarr270 (1 review written)

Flights booked: Blantyre, Malawi. I have used Travel-up on more than one occasion and didn't hesitate to give them a call when I need to book flights. On this occasion I dealt with Brian Edwin who was courteous and kept in touch throughout the process. Armed with my list of dates/times that I needed to travel, Brian was able to source the flights required. Everything went very smoothly and I'm certain that in the future when I need to be somewhere else and I need to fly to get there, Travel-up… Read Full Review

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★★★★☆

“Very good”

Written on: 11/03/2015 by mandygholap (1 review written)

Very happy with service. Very quick in answering the phone and got my flight details very quickly and the payment procedure was very good… Read Full Review

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★★★☆☆

“Name change”

Written on: 11/03/2015

I chose to book my flights to Dubai with this company as they were the cheapest. The flight was booked quickly and eaily online. However,I did not know that you have to have a valid passport for 6 months on your return and I didn't. So I had to order a new passport and then get the name changed on my flight tickets to reflect me new name. I rang and emailed the company several times as they didn't seem to be responding to my request and the flight was getting nearer. I waited nearly two… Read Full Review

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★★★★★

“Very fast service”

Written on: 10/03/2015 by hmRoberts393 (1 review written)

Very fast and a really good service that they provide I'm very happy, I would definataly recommend this to other people… Read Full Review

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★★★★☆

“Good, quick service ”

Written on: 09/03/2015 by ChayaMunro (1 review written)

After asking my question they were very quick to answer and alleviate any worries I was having with my booking. A good site with good customer service… Read Full Review

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★★★★★

“great ”

Written on: 09/03/2015 by Stephens195 (1 review written)

very good service i really impressed and jimmy is very helpfull and replay for email very quickly its amaizing… Read Full Review

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★★★★☆

“Jessica Miller custoer services”

Written on: 08/03/2015 by Donkeyd (1 review written)

Prompt polite response to schedule flight time changes and nes e tickets issued immediately… Read Full Review

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