TravelUp Reviews - www.travelup.co.uk

★★★★☆
3.8 / 5
75% of users recommend this
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★★★★☆

“Helpful Service”

Written on: 08/11/2014 by Jude311 (1 review written)

Customer services answers the phone straight away which is a good point as waiting for someone to talk to can be anoying, please keep this up :-) There was a change to my flight schedule which I found out about by chance by visiting the ariline and was not informed by travel up. Perhaps if there is a change on the flights, customer's should be called/email straight away so that one can make arrangement and change travel plans. When I call Travel up about this, they were very helpful and found… Read Full Review

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★★★★★

“Extn: 6802 Customer Services Travel up”

Written on: 08/11/2014 by thebennyfacta (1 review written)

Travel Up have been excellent. They were able to confirm and hold my flights from London to Lima even though my bank had blocked the transaction for security reasons. They have been very courteous whilst dealing with an unforeseen schedule change applied to our upcoming flight. Thank you Travelup… Read Full Review

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★★★★★

“VERY PROMPT ON TICKET AND EMAIL REPLY”

Written on: 08/11/2014 by Gilliam57 (1 review written)

THANKS FOR LETTING ME KNOW ON TICKET AIRPORT CGANGE ETC… Read Full Review

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★★★★☆

“Service from Jimmy”

Written on: 08/11/2014 by Putnam1977 (1 review written)

I had a query about the format of my name on my e-ticket which was dealt with promptly and efficiently by Jimmy, an admin officer. I was very pleased with the service I received, which is unusual for me… Read Full Review

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★★★★☆

“Really good comms.”

Written on: 07/11/2014 by NoelleCook364 (1 review written)

I think, personally, when booking travel online, there are two things you need to know: You've got a good price That the folks you're dealing with are available to communicate with should it all go pear shaped. These guys do both of those well. It was a little harder to talk to them via phone, but email communication, with a real person was very good indeed....to the point that when I asked them kindly if they would email me once an e-ticket had been sent through, due to ending up in junk… Read Full Review

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★★★★★

“Misspelled Surname Issue”

Written on: 06/11/2014

I just wanted to say that this was dealt with very swiftly and Jimmy was very reassuring on the phone. Thank you for making a stressful situation not stressful anymore! We book a lot of flights through Travelup every year and will continue to do so!… Read Full Review

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★★★★★

“ticket booking”

Written on: 06/11/2014 by yaCameron399 (1 review written)

called the Agent to book a ticket going abroad.The customer adviser was very professional.  She took time out to help me book the flight ticket made sure i was understood every step of what she was doing and clarified with me. Will definitely recommend her to friends and family… Read Full Review

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★★★★☆

“Relieving a stressed traveller ”

Written on: 05/11/2014 by Cameron277 (1 review written)

Dimple & Adam were very helpful answering queries and going out of their way to reply as speedily as possible. The flight had to changed because of an airline reschedule but the company put together another itinerary for us very quickly. I didn't like the length of the new journey but now look at as another adventure… Read Full Review

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★★★★☆

“So far so good, the proof of the pudding is in the eating!”

Written on: 05/11/2014 by guest..... (1 review written)

I have been more than impressed with the service provided. Although I had to wait a long time to get through, it was worth it in the end. My service agent was great (6814). They were very informative and hand held me through the process. They also provided the offer of a follow up service which is some that everybody needs! … Read Full Review

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★☆☆☆☆

“Mannerless, Unhelpful and Dubious.”

Written on: 04/11/2014 by Holman1985 (1 review written)

Very untruthful, dubious and not helpful . Travel up is very unreliable and , there is nothing good and forthcoming about this company. I will never recommend them to no one, unless you want to be duped and loose your money. They are bunch of rogues… Read Full Review

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★★★★★

“Absolutely outstanding service”

Written on: 03/11/2014 by silvermachines (1 review written)

We thankfully found Travelup by a web search for Business flights at short notice to Tokyo. Firstly the price was incredible when compared to Lufthansa's own site and for the same business seat at very convenient times we saved nearly 50% which was a substantial amount. We had an issue where we had entered a DOB incorrectly and with dread called Travelup to see how badly we would be hit for a change. Sadly, I cant remember the 1st lady's name (sorry) but she was incredibly helpful. This was… Read Full Review

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★★★★★

“Extn: 6802 Customer Services Travel up”

Written on: 01/11/2014 by digitalnomad (1 review written)

I appreciated the prompt confirmation of the flight change and the professional way this was handled with clear communications and relevant documentation being rapidly reissued… Read Full Review

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★★★★★

“Impressive and Quick Services ”

Written on: 31/10/2014

I do a lot of travelling due to my work commitments and also my passion for visiting new countries. I prefer to conduct my flight and hotel booking online because I don’t have a lot of time to visit a local travel agent or making long calls. Therefore, I have been using a wide range of online travel services by other companies. They were all good and reliable, but my friend has recommended Travel Up to me recently and I have used their services twice in the past two weeks. Initially, it was… Read Full Review

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★★★★★

“My flight was cancelled due to a strike. This was all...”

Written on: 30/10/2014 by oizomat (1 review written)

My flight was cancelled due to a strike. This was all resolved within 1 hour after customer service listened to my requirements. Very smooth communication via email and phone with 1 person only who was in charge of my case. 5 star customer service. Highly recommended… Read Full Review

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★★★★★

“Thanks travelup”

Written on: 30/10/2014 by JaydaFrazier327 (1 review written)

Good quick service excellent price thanks Good after sales service many thanks jimmy… Read Full Review

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★★☆☆☆

“Very late e mail notification of major change to...”

Written on: 28/10/2014 by Unhapycustomer2 (1 review written)

Very late e mail notification of major change to flight details. No telephone message. Only noticed e mail by accident with less than 24 hours to departure… Read Full Review

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★★★★★

“ Travel Up”

Written on: 28/10/2014 by FaithKirkpatrick (1 review written)

I was extremely pleased with the way travel up dealt with my major schedule changes incurred by Sri Lankan airlines to Madurai. They were prompt and efficient and immediately answered all my queries. Cannot thank them enough for dealing with this problem and would not hesitate to recommend them… Read Full Review

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★★★★★

“Amazing Service!!!!! Highly recommended”

Written on: 28/10/2014 by ShayleeMiles142 (1 review written)

Amazing Service! Can't thank the admin officer enough! Adam highly recommended. Would most certainly use this service again. Love it! … Read Full Review

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★☆☆☆☆

“refund for cancelled flight”

Written on: 28/10/2014 by Bentleyln485 (1 review written)

Twelve weeks after our flight was cancelled we are still waiting for a refund of our fares. Travel Up seem to be delaying this by asking the same questions over and over ( Twice they have asked for confirmation of our credit card number ) , and by promising payment by a certain date and not paying . I would never use this company again… Read Full Review

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★★★★★

“Extn 6802 Customer Service Travel Up”

Written on: 22/10/2014 by Hilaryhall (1 review written)

Very impressed with the speed that the amendments were made and confirmed. Thank you very much, gives me confidence to call if I have any queries. All my family and friends know how pleased we are with Travel up. … Read Full Review

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