TravelUp Reviews - www.travelup.co.uk

★★★★☆
3.9 / 5
1294
78% of users recommend this
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★★★★★

“Flight change”

Written on: 24/12/2015 by Malcthetalc (1 review written)

Was very well informed of slight change of flight detail, gives even more confidence in the system at Travel Up. The very important process of booking a flight needs to be dealt with accurately and efficiently and in that respect pleasedto say have full confidence in Trvel Up… Read Full Review

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★★★★★

“very good service”

Written on: 22/12/2015 by Blakei248 (1 review written)

Booked a return ticket, return flight schedule changed, I was contacted immediately to ntify. very good communication… Read Full Review

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★★★★☆

“Very Good Customer Service ”

Written on: 21/12/2015 by Leblancec344 (1 review written)

The correspondence with the travel broker was excellent. Any queries I had were answered very promptly and courteously. Although I am used to booking flights direct and so things were a bit different, I found this to be a good service with excellent communication and of course the flights were a good price. I also really appreciated the detailed destination information on their website. I would use them again and recommend them to others… Read Full Review

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★★★★☆

“Response after flight change”

Written on: 20/12/2015

After Virgin changed my flights details Travelup contacted me and offered alternatives which I accepted. Only problem was it took a couple of days to sort out so an update email would have helped ease the anxiety… Read Full Review

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★★★★★

“Quick response to solve my error”

Written on: 17/12/2015 by ssDavis157 (1 review written)

When I completed the online formwork I had typed in the wrong mobile number and once I noticed I sent an email to ask for it to be changed to the correct one. I received an email after only a few minutes informing me it had been changed. I then had a query about my booking, and again my mind was put at ease within a short period of time after sending off my second email. Booking a flight can be stressful and attention to detail is key. It is nice to have concerns sorted in such a timely… Read Full Review

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★★★★★

< UNFLUSTERED>

Written on: 17/12/2015 by scubatony11 (2 reviews written)

The advisor was calm and reassuring and he guided me through the process and got me the best price even cutting down on my lengthy journey time from South Wales to San Diego. It is a shame I can’t leave my telephone because I would give you chapter and verse of just how helpful this guy was.   … Read Full Review

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★☆☆☆☆

“Cocked up my flights and a terrible service to boot!”

Written on: 07/12/2015 by hudtee (1 review written)

At first, booking through Travel Up seemed to be a great idea. The price was as cheap as I had found anywhere else on the internet and the tickets and confirmation were delivered promptly. However, when I went to check in to my flight the evening before flying, my boarding pass was in respect of a flight 3 hours later. I was flying to New York on Thanksgiving and as such had made plans to go for Thanksgiving dinner, however with these new flights, these plans were ruined. I called the airline… Read Full Review

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★★★★★

“Excellent & Prompt responsive service”

Written on: 06/12/2015 by marcuspradhan (1 review written)

Pleasantly surprised by this UK based company. Definitely recommending them to my family and friends. Not only happy with the some of the best / competitive prices offered on my trip, but with the prompt response and delivery of my tickets. Couldn't be more happier with the efficiency of Travel up. Very grateful for an excellent service, especially at a time where booking tickets online feels a bit insecure and confusing!!… Read Full Review

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★★★★☆

“So far so good”

Written on: 05/12/2015

Never heard of this company before so was a little cautious when booking,but everything came through quickly,just had an e mail changing my inbound flight by 2 hours which is no problem,had to reply back to confirm and had new e ticket within 5 minutes… Read Full Review

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★★★★★

“GREAT COMMUNICATION”

Written on: 04/12/2015

WOW, This firm is fantastic, they certainly, have great Customer Service,and inform you about any changes the Airline impose, they also provided me with a great deal as well and the price, was well below anybody else on the market at the time, It pays to check weekly, and as a seasoned traveller, I shall certainly be using this firm again and wIll recommending them, Its a Honour to recommend, a first class decent caring firm WHO CARE Thank You Travel Up you are NO1… Read Full Review

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★★★★★

“Excellent Service”

Written on: 04/12/2015

Had problems booking a flight on line. The member of staff that I spoke to was very helpful, took all the details and entered them on line and sent me an email for me to check that details were correct what impressed me was that he also phoned to check that I had received the email. and phoned to ensure that I had received the e-mails. Would certainly use again and recommend you to friends and family… Read Full Review

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★★★★★

“Speedy response and actioning. Highly recommend....”

Written on: 04/12/2015 by House79 (1 review written)

Speedy response and actioning. Highly recommend. Great customer service… Read Full Review

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★★★★★

“Top customer service”

Written on: 04/12/2015 by Santosx443 (1 review written)

I wanted to change my flights to Japan and I got accurate and polite advice through the entire process. Would highly recommend using these guys again… Read Full Review

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★☆☆☆☆

“Money Lost, Christmas Ruined, Faith in Humanity Dented”

Written on: 03/12/2015 by JamesRadford (1 review written)

Oh my goodness. In my 15 years as being legally classed as an adult and having to deal with companies, I genuinely have not had such a unpleasant experience as the 4 hours of my life that I lost wading through the endless incompetence of so-called travel company, TravelUP. Now I certainly don’t want to over dramatize this but I’m assuming the feeling that I had in the dark week of soul searching, wondering how the human race could of barfed up an entity as useless as TravelUp, must have… Read Full Review

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★★★★☆

“Efficient and Helpful”

Written on: 03/12/2015

Travelup have provided a very efficient and helpful service. The person we dealt with in particular was very quick to respond with helpful information… Read Full Review

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★★★★★

“Fab”

Written on: 03/12/2015 by MarenKeating (1 review written)

Very pleased so far. I have found Travel up very informative… Read Full Review

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★★★★★

“Going the extra mile ”

Written on: 01/12/2015 by Manhatten2 (1 review written)

Travel up gave a good service , booking was straight forward on -line . Paper work confirmation clear and detailed . Telephoned the customer service team a couple of times , they gave good service , were polite and determined to put the customer first , and go the extra mile to provide what I , the customer wanted . This will prove a customer loyalty and satisfaction … Read Full Review

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★★★★★

“Great communication”

Written on: 01/12/2015 by Jaron492 (1 review written)

They gave me a clear pricing and navigating smooth transaction.The company gave me a cheapest price and best flight in top season that what i needed!… Read Full Review

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★★★★☆

“Travelling? Lets go Travel up. ”

Written on: 01/12/2015 by GraysonByrd214 (1 review written)

I managed to get times I wanted to travel, although I have had two changes to my flights they are only within an hour and on the second leg which has not made much difference. So I am still happy… Read Full Review

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★★★★★

“I needed to make a reasonably complex booking and had...”

Written on: 29/11/2015 by spmw (1 review written)

I needed to make a reasonably complex booking and had pretty much worked it out from the Travel Up website earlier. When the time came I decided to call the number given and there was our agent. He took down the details, said he would need to check a few things and asked if he could call me back in 5-10mins. He called me back as promised with the information. We went through it over the phone. He sent me an email version to check and confirm, which I did. He rang me back again to discuss next… Read Full Review

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