TravelUp Reviews - www.travelup.co.uk

★★★★☆
3.6 / 5
70.3% of users recommend this
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★★★★☆

“very good service over the phone”

Written on: 03/07/2014

Very happy with the service I was not sure about the flight and dateof travel but the member of staff I spoke to was helpful… Read Full Review

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★★★★★

“quick booking , good respond from the staff , reccomended ”

Written on: 02/07/2014 by Boyd54 (1 review written)

First time for booking on this website , good service , take just a few minutes to booking , good respond from the staff as I have some problem , fastes ever … Read Full Review

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★★★★★

“great service!”

Written on: 02/07/2014 by NatalyFinn (1 review written)

Really good service with quick response time. Got the information I needed very quickly in a friendly manner… Read Full Review

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★★★☆☆

“Manc to Natal”

Written on: 01/07/2014 by Mayraa434 (1 review written)

I had to email the same lady 4 times, each time she wnted me to re-confirm that I was happy with the flight I was booked on. It seemed to be a very inefficient process… Read Full Review

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★★★★★

“Travelup's Customer Service Personnel 'Jimmy' answered...”

Written on: 01/07/2014

Travelup's Customer Service Personnel 'Jimmy' answered all my questions and explained things in an easy to understand manner. Just wanted to say THANKS. Wheelchair and insurance all covered now. Seats reserved - and we're all ready!… Read Full Review

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★★★★★

“Extn: 6802 Customer Services Travel up”

Written on: 30/06/2014 by Nigel1958 (1 review written)

very helpful especially with informing me of schedule changes… Read Full Review

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★★★★★

“great service keep you updated with every change. ”

Written on: 29/06/2014 by AlessandraSullivan (1 review written)

I am satisfied with your service. Everything went smoothly… Read Full Review

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★★★★☆

“Haven't actually travelled yet but so far so good. ”

Written on: 28/06/2014 by Davionm213 (1 review written)

Haven't actually travelled yet but so far so good… Read Full Review

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★☆☆☆☆

“the worst type of business - service is appalling”

Written on: 27/06/2014 by jimob657 (1 review written)

this company are faceless and when you do track them down they are c-o-n merchants who tell lies, please don't make the mistake i made, make sure you book with a well known reputable company...avoid this company like the plague. Their customer service is the worst i have ever experienced and the lies they tell are shocking. DO NOT USE THEM… Read Full Review

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★★★★☆

“Extn 6802”

Written on: 27/06/2014 by SheldonUnderwood221 (1 review written)

We have booked a flight to USA and are very happy with the level of service provided by Travel Up. They keep you fully informed of any changes and developments. Thanks Travel Up… Read Full Review

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★★★★☆

“Recently booked a flight only through Travel up”

Written on: 26/06/2014 by brownsugarlol (1 review written)

I found this company thru skyscanner.com flight search, I must admit I was very wary about them as I have not seen or heard of them before, internet review search didn't help either as they were not great. However I took a leap of faith and decided to call them to make my recent flight booking, I spoke with an agent call BRUCE, at first I couldn't understand him as he kept putting me on hold and coming back, eventually i managed to get a qute of him and the price matched what I had seen on… Read Full Review

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★★★★★

“very fast response to request”

Written on: 26/06/2014 by EvaHoffman1986 (1 review written)

The e-ticket were emailed within 24 hours and my special request were replied without delay. I am very happy with the service… Read Full Review

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★★★★★

“Efficient,informative and extremely polite.”

Written on: 26/06/2014

Prompt response to my e-mail booking.Very polite and informative on the phone… Read Full Review

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★★★★☆

“Courteous, helpful service”

Written on: 26/06/2014 by CarleyFrost103 (1 review written)

The travelup booking process has generally been very good, with any queries dealt with swiftly and politely. I was unsure why one of my flight numbers appeared differently on a different eticket, but have sorted out which is the correct one. I have dealt with one member of staff the entire time, which is useful as you sense they know who's writing in to them. I think the option to book a visa waiver for the USA with them was not good value, and I would recommend everyone go straight to the… Read Full Review

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★★★★☆

“Customer Service Support”

Written on: 25/06/2014 by Lucy380 (1 review written)

Because of a small error related to my change of destination. I had to buy a new ticket in very short notice of time. I was very stressed as though expensive I didn't wanted to cancel my holiday after everything was planned from months. Travel up customer service helped me get a ticket at the dates requested by me. Especially the advisor who spent a lot of time in making sure I get a ticket with short journey time and for the days requested by me. So overall I booked my ticket and I would… Read Full Review

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★★★★☆

“flight change”

Written on: 25/06/2014 by osMcDonald22 (1 review written)

No problems getting in touch answered quickly very friendly staff… Read Full Review

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★★★★★

“Extn : 6802 Customer Services Travel up”

Written on: 25/06/2014 by rzPope89 (1 review written)

I am very happy with the services i received from travelup agent who help me to find out best alternates due schedule change by the airline… Read Full Review

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★★★☆☆

“New York Tickets”

Written on: 25/06/2014 by Simone375 (1 review written)

Whilst the TravelUp team has been incredibly helpful and efficient, I was surprised to find that I seem to be dealing with a different company to the one that originally I booked my tickets with. and that my booking had to be changed as the flights were not available. This is confusing but perhaps I will have more confidence in the service once the tickets are confirmed for the second options… Read Full Review

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★★★☆☆

“Could have got a better deal”

Written on: 25/06/2014

I booked a return flight to the States via Skyscanner on Lufthansa and found afterwards this deal had been brokered through a company called TravelUp. A few days after booking I received an e mail saying there had been a 'major change' to our schedule meaning we now had a stopover in Frankfurt instead of a direct flight. I wrote back saying this was completely unacceptable, as both at time of booking and time of writing I could still get a direct flight for the same price, or if I was prepared… Read Full Review

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★★★★★

“Good better best”

Written on: 24/06/2014 by Zhe753951 (1 review written)

It is very convinient to book tickets on the site. Details are clearly seen in the process of my booking. And the staff is very patient to the customer. Definitely will use this site again if I want to fly… Read Full Review

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