TravelUp Reviews - www.travelup.co.uk

★★★★☆
3.6 / 5
71.0% of users recommend this
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★★★★☆

“Answers to queries”

Written on: 11/07/2014

Jimmy dealt with my query and a follow up question promptly and efficiently… Read Full Review

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★★★★☆

““Extn: 6802 Customer Services Travel up”.”

Written on: 11/07/2014 by gjHood126 (1 review written)

Very helpful, thorough and did everything that they said that they would. I haven't taken the holiday yet but the booking process has been simple and efficient, and have dealt with any changes promptly… Read Full Review

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★★★★★

“Flight booking via phone service review.”

Written on: 11/07/2014 by Dowlingcv355 (1 review written)

Wow, I cannot say enough to thank Travel Up and one of its employees in particular. Normally I'm quite confident in booking flights online myself, but with a tricky itinerary with stopover requests and different return dates for passengers, it was becoming a bit of a nightmare. As soon as I mentioned all the details to him, he was so efficient and thorough, making sure we covered all the requests I wanted and also provided other options I hadn't thought about (seat and meal preferences… Read Full Review

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★★★★★

“Excellent service”

Written on: 10/07/2014 by Flights00001 (1 review written)

I bought round-trip tickets to Africa for my family and was pleased with the level of service and assurance from the advisor. This is now my third time of using Travel up for my flights and prices and service have been good. I had called many other agents who were not as helpful nor professional… Read Full Review

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★★★★★

“Trip to China”

Written on: 10/07/2014 by cfDowney289 (1 review written)

Overall very pleased with Travel Up. They answered any questions quickly… Read Full Review

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★★★★★

“Very helpful ”

Written on: 09/07/2014 by doris96 (1 review written)

We had already booked our family holiday but needed and extra ticket 3 months after all the other were bought but couldn't find the same flight online. Rang up gentleman quickly sorted it out for within half an hour I had an extra ticket in the same flight. Great… Read Full Review

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★★★★★

“good info to the point”

Written on: 09/07/2014 by Hutchison415 (1 review written)

I queried a couple of issues i thought i had spotted in my ticket issuance, however the staff member was able to reassure me in a few sentences which will be enough to convince the airline of my efforts to rectify the situation pre-flight. The service was quick - within 40 minutes… Read Full Review

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★★★★☆

“happy with service”

Written on: 08/07/2014 by ubMcClanahan187 (1 review written)

I have been happy with your service all the way through, with polite and helpful emails. The last email sent did make me look twice as it read as if I would only receive my updated tickets when I had sent a good review. I am sure this must be an error with grammar but would have gave a good review anyway as very happy with service… Read Full Review

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★★★★★

“AIR TRAVEL AT BARGAIN PRICE”

Written on: 08/07/2014 by Camren339 (1 review written)

Received an excellent service.Staff very helpful in resolving all issues relating to Bookings. I recommend to any traveler seeking good service at a reasonable prices… Read Full Review

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★★★★★

“Booking flight for daughter returning from Uganda to UK”

Written on: 07/07/2014 by Genevieve1912 (1 review written)

This was a bit tricky as she had missed her intended flight and because her mobile phone did not work very well out there I was given the job of securing her a flight home ASAP. Thec people at Travelup were very quick and helpful, getting me the cheapest flight, sorting out the online payment and emailing me the ticket so I could forward it to my daughter. They answered my concerns and questions and gave me full confidence in finishing the transaction. I would definitely use this company again… Read Full Review

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★★★★★

“Excellent service”

Written on: 07/07/2014 by Jaliyah215 (1 review written)

excellent service by Peter Brown, thank you for upgrading us to premium economy we got an upgrade to 1st class on our return journey:0)… Read Full Review

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★★★★★

“Extn: 6802 Customer Services Travel up”

Written on: 06/07/2014 by 1988Hooper (1 review written)

I was very impressed with the work that I received with Travel Up. There was an unfortunate change in schedule that was not acceptable to our party however only 1 phone call to explain the situation was required with a change in flight schedule made very promptly. This new flight schedule is perfect for us and can not be more thankful to Travel Up for their handling of the situation. I will have no hesitation to recommend Travel Up to a friend or family… Read Full Review

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★★★★☆

“good and understanding”

Written on: 05/07/2014 by WilliamWhittaker77 (1 review written)

i have been look after by staff and others.she had a good experience dealing with people who have less understanding with English language,good luck and i will call again… Read Full Review

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★★★★★

“EXCELLENT CUSTOMER SERVICE”

Written on: 04/07/2014

Had the pleasure of being assisted by an advisor, with what turned out to be a complicated booking resulting in several class and emails in both directions. All received with professional courtesy and efficiency, and every detailed followed through to the end. My only difficulty was the payment system as I was using non3D cards but appreciate that this is for security reasons. Excellent standard of customer care… Read Full Review

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★★★★☆

“Good service...”

Written on: 04/07/2014 by shazahan (1 review written)

1st I had reserved my flights night before had payment issues so I rang next day to book unfortunately price had went up... Spoke to couple of members who transferred me a little from 1 place to next... Then spoke to a really nice helpful man, just as I was thinking of looking elsewhere he regained my trust by personally taking ownership in finding me the right deal, offered a very personal service , rang me when promised also provided my tickets before time, yes price was more then previous… Read Full Review

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★★★★★

“Fantastic customer service”

Written on: 03/07/2014

quick response to queries, pleasant to deal with and one of the best ever encounters of customer service. Will definately reccomend to others. … Read Full Review

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★★★★☆

“very good service over the phone”

Written on: 03/07/2014

Very happy with the service I was not sure about the flight and dateof travel but the member of staff I spoke to was helpful… Read Full Review

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★★★★★

“quick booking , good respond from the staff , reccomended ”

Written on: 02/07/2014 by Boyd54 (1 review written)

First time for booking on this website , good service , take just a few minutes to booking , good respond from the staff as I have some problem , fastes ever … Read Full Review

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★★★★★

“great service!”

Written on: 02/07/2014 by NatalyFinn (1 review written)

Really good service with quick response time. Got the information I needed very quickly in a friendly manner… Read Full Review

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★★★☆☆

“Manc to Natal”

Written on: 01/07/2014 by Mayraa434 (1 review written)

I had to email the same lady 4 times, each time she wnted me to re-confirm that I was happy with the flight I was booked on. It seemed to be a very inefficient process… Read Full Review

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