TravelUp Reviews - www.travelup.co.uk

★★★★☆
3.9 / 5
1462
79% of users recommend this
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★★★★★

“Ainslie customer service”

Written on: 27/04/2016 by Johnson88 (1 review written)

Outstanding response I received from travelup, will recommend travelup to friends and families. Continue the good work… Read Full Review

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★★★★☆

“Ainslie Customer Services Travel up”

Written on: 23/04/2016 by Genevieve179 (1 review written)

Very helpful and fast response when dealing with confirmation of my new time schedule. I forgot to confirm changes within 72 hours and they were able to confirm and re-issue my ticket 12 hours before my flight. Very grateful… Read Full Review

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★★★★☆

“Telephone booking ”

Written on: 23/04/2016 by 324Scott (1 review written)

I booked flights on the phone with the agent at travel up , The whole process was made very easy by the support given throughout the transaction as he gave me step by step guidance as I was not quite sure what I was doing. I was assured every step of the way and was informed of details to ensure I had the correct information . I added another passenger to my booking the following day and again he was my help in hand ,I had great customer service and would recommend travel up to my friends and… Read Full Review

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★★★★★

“Excellent Service ”

Written on: 22/04/2016 by sdesai102000 (1 review written)

I had a problem with my verification process due to my computer freezing at the key time. Hafiz Muhammad helped me deal with this perfectly. He was extremely professional and efficient with his services. Thank you. … Read Full Review

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★★★★★

“Great service ”

Written on: 21/04/2016 by Angela6666 (1 review written)

I booked a flight with TravelUp and then realised that I had booked the wrong date! I called their telephone line and was helped by an agent who very kindly fixed the dates for me! I would very much recommend them for both price and customer service!… Read Full Review

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★★★★★

“fast response and kept me informed of all changes”

Written on: 21/04/2016 by 295Moran (1 review written)

fast response and kept me informed of all changes… Read Full Review

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★★★★☆

“Ainslie Customer Services Travel up”

Written on: 21/04/2016 by Cassieg384 (1 review written)

Great service. Whole process of booking flights very straight forward. We received our flight confirmations very promptly and all queries dealt with quickly and efficiently… Read Full Review

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★★★☆☆

“Customer Services Travel up”

Written on: 20/04/2016 by Hartva17 (1 review written)

Informative when she replies; however, not efficient at keeping customers informed of progress/outcome of queries. A lot of chasing needed to get updates. Could do with replying quicker and maintaining customers aware of progress of their queries. Also needs to consider being more polite when dealing with rightfully annoyed customers… Read Full Review

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★★★★★

“Very easy ”

Written on: 20/04/2016 by Hallief19 (1 review written)

I have never done anything like this before its my first time booking flights that involved more than one flight. It was very easy to do and travel up have kept me up to date with all the information I needed and they're response time was very quick. When I did have a querie I phoned them direct and the advisor was very helpful. I will in future contact travel up if I am going to travel as they made everything so easy to do. Thanks travel up… Read Full Review

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★★★★☆

“Ainsile Customer Services Travel Up”

Written on: 19/04/2016

I found the whole process of booking tickets very straightforward and easy to understand.This the first time I had booked online and was very nervous but the site did what it said and everything was set out to ensure all steps were completed and the prices for the tickets were as stated at the beginning of the process with no surprises at the booking stage. My only concern was having etickets sent but that is only because I have always used travel agents in the past. I have had emails… Read Full Review

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★★★★☆

“Booking Exerience”

Written on: 19/04/2016

Its the first time that i have booked with TravelUp. He was very helpful and found me a trip with days and timings that suited me better… Read Full Review

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★★★★★

“Travelup great service”

Written on: 18/04/2016 by MartinPWeller (1 review written)

I've read one or two slightly disparaging reviews for Travelup online so was wary when booking a big family holiday to Florida but the service was faultless. They were responsive and helpful when needed. Would certainly recommend them… Read Full Review

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★★★★☆

“Harris Syed Customer Services Travel up”

Written on: 18/04/2016 by YuliaVershinina (1 review written)

I was very much confused with the process as I needed to confirm the crd authoristaion and then the e-ticket would not arrive. But this member of staff responded very promptly and clearly to my queries and clarified the situation… Read Full Review

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★★★★★

“Buying my flight”

Written on: 16/04/2016 by Jaydons359 (1 review written)

It's my first purchase with Travelup and so far they have been efficient and have responded promptly to a question I raised… Read Full Review

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★★★★★

“Great customer service and good communications”

Written on: 15/04/2016 by Shepherddd171 (1 review written)

I booked my flight through Travelup for flights to Peru. Unfortunately we had to cancel the trip due to the Zika virus as my wife had got pregnant since we booked it. We applied through Travelup for a refund which they managed to get through BA. Unfortunately the process of getting the refund from BA was the easiest and took a long time which was no fault of Travelup. In fact they were great copying me in on their communications with BA and providing me with updates. If only BA had been as… Read Full Review

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★★★★★

“Good customer service is a must”

Written on: 14/04/2016 by AriMcDougall (1 review written)

I work in customer service and it's key to always be attentive to your customers and make sure they leave with a good experience. After I had a small issue last night with my payment , the customer service team at Travel Up were able to rectify this issue for me in a timely and efficient manner. More importantly they were polite and courteous and I would definitely recommend them to all my friends!… Read Full Review

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★★★★★

“our flight schedule was changed by the airline,...”

Written on: 13/04/2016

our flight schedule was changed by the airline, Travellup came up with alternative flights, which was fantastic as it saved us a 9 hour layover in Washington DC, fantastic… Read Full Review

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★★★★★

“ “Harris Syed Customer Services Travel up””

Written on: 13/04/2016 by Brynlee185 (1 review written)

I found that the staff here are most helpful, polite and very knowledgeable. The response time was immediate so there was no hanging around waiting for an answer. Everything can be done by email there & then. It's brilliant! I will be using them in the future definitely… Read Full Review

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★★★★☆

“Calm and coordinated”

Written on: 12/04/2016 by Costello281 (1 review written)

Despite the price of my flights sky-rocketing in only 3 days (I understand that is not TravelUp's fault) I was assisted in my booking and felt I was in capable hands… Read Full Review

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★★★★★

“Genuine Company that works hard to give an honest fair...”

Written on: 11/04/2016 by ReedMcKay129 (1 review written)

I have used these several times, always willing to go the extra mile to find you the right deal at the all important right price. Happy to recommend these without hesitation. Go ahead & give them a call see for yourselves. Available when others are closed for the evening, weekend or holidays. Great follow up service, willing to find you a hotel, car hire or flight & their attitude & willingness to assist you does not alter based upon you saying no thanks. Happy to give you a named contact for… Read Full Review

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