TravelUp Reviews - www.travelup.co.uk

★★★★☆
3.8 / 5
1028
77% of users recommend this
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★★★★★

“Very simple and easy”

Written on: 25/02/2015 by Kempsj26 (1 review written)

Booking was simple and easy, I made a slight mistake on one of the person's information and was able to change it to the correct information the same day. Jimmy (the admin) got back to me very quickly. Thank you… Read Full Review

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★★★★★

“Very quick reply, even though it is Sunday Jimmy wrote...”

Written on: 24/02/2015 by Haidenv74 (1 review written)

Very quick reply, even though it is Sunday Jimmy wrote information very accurately and understandably Thank you!… Read Full Review

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★☆☆☆☆

“Poor rubbish terrible”

Written on: 23/02/2015 by Zavier344 (1 review written)

Asked Travel Up a simple question about seating, checking in and luggage. But "Jimmy" just told me to contact the airline direct... which is errm based in China!!! :(… Read Full Review

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★★★★★

“Great service”

Written on: 23/02/2015 by Alexaj365 (1 review written)

thank you very much for the quick response… Read Full Review

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★★★★★

““Extn: 6802 Customer Services Travel up””

Written on: 20/02/2015 by Lynchti156 (1 review written)

Great customer services. Staff very accommodating in liaising with airline changes and delays. Praise to the Admin Officer Schedule Change Dept… Read Full Review

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★☆☆☆☆

“TravelUp are refusing to refund any of the money I...”

Written on: 15/02/2015 by Melton330 (1 review written)

TravelUp are refusing to refund any of the money I paid for my flights. I have called and emailed them multiple times to no avail. The last time I called I was told that I had not sent any emails or called them at all, and the person I spoke to called me a liar. I will never, ever use this business again, and I recommend that nobody reading this review uses them either. The employees will lie and contradict themselves in order to get off of the phone, I have been shouted at over the phone… Read Full Review

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★★★★★

“Flights to Bali”

Written on: 15/02/2015 by 1981Miller (1 review written)

Great price, easy to book and confirmed straight away. Will use again… Read Full Review

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★☆☆☆☆

“Slow process customer service”

Written on: 15/02/2015

Not gonna book any travel plan on this site, very slow on respoding your enquaries seems like they not bothered one of the staff on the phone..just dont… Read Full Review

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★☆☆☆☆

“Review of TravelUp ”

Written on: 13/02/2015 by Rudy79 (1 review written)

I would advise anyone never to use Travel up, from poorest customer service, I would advise you deal with Airline Co. directly… Read Full Review

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★★★★☆

“Change of flight by airline”

Written on: 12/02/2015 by Bradynm188 (1 review written)

After our flight was cancelled by the airline we were placed onto a flight earlier to meet up with our main flight however this resulted in a 12 hour wait, on speaking to Dimple she pulled out all stops and rebooked us onto another flight resulting in less waiting. I have had surgery to my knee which would have caused discomfort sitting for so long. Many thanks to Dimple E. For her professionalism and understanding.would happily do business again… Read Full Review

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★★★★☆

“Great deal ”

Written on: 12/02/2015 by iiSnow238 (1 review written)

Gread deal on long houl fligh will defo recomend to my friend and family… Read Full Review

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★★★★★

“Easy to Use with cheap prices”

Written on: 10/02/2015

This website is easy to use, fast to show the resulst, well explained and really find the best prices with many options of schedules (Departure times, Journey duration, etc) with lot of Airlines. I highly recommend this site to buy safely. Many Thanks… Read Full Review

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★★★★☆

“Travel up was fast and easy to use. I found what I...”

Written on: 06/02/2015 by Yandel432 (1 review written)

Travel up was fast and easy to use. I found what I wanted with ease and my service was dealt with in a professional and simple way.The only thing I disliked was the amount of schedule changes and the layout was hard to make sense of for my flights but I was always updated with any changes via email. My service with travel up has not finished as my flights are booked but not yet used. Service so far has been great!… Read Full Review

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★★★★★

“changing of travel dates”

Written on: 06/02/2015 by ValeryMunro208 (1 review written)

Jimmy was fantastic and very very helpful!! Thank you so very much… Read Full Review

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★★★★★

“Very excellent service !”

Written on: 05/02/2015 by gqRollins83 (1 review written)

I was so worry about if my booking is successfully because there was some problems happened when I use a Chinese credit card to make a payment, what worse was I found my name was typed incorrect ! Fortunately the officer was effectively and very patient ! Now my problems have been solved perfectly, although I can't type his name here, I thanks him very much !… Read Full Review

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★★★★★

“Quality service and helped me save close 300 pounds”

Written on: 04/02/2015 by grantdennison (1 review written)

As we were looking for 14 night in Corfu and could go anytime between 24 July and 13 August it was difficult trying to find the cheapest flight. That was until we came across TravelUp which was easy to see multiple options with one search and came across a flight that was nearly 300 pounds cheaper than every other place I had looked. I proceeded to book the tickets and came across my one and only negative point and that was it didn't specify how much luggage we could take, but at the price I… Read Full Review

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★★★★★

“Extn: 6802 Customer Services Travel up”

Written on: 03/02/2015 by Pearjack (1 review written)

We booked our flights to the USA through travel up a number of months ago at a very good price - customer services in terms of tickets being sent through was excellent. We then got notification that the airline had changed the flight times which would have impacted us greatly but the travel up team managed to book us an an alternative flight with the airline which meant miminal disruption to our plans. First class service and a big thank you as after sales service is very important to me hence… Read Full Review

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★★★★★

“Response to my email enquiry”

Written on: 02/02/2015 by Aanyu (1 review written)

When I emailed to inquire how much weight I was entitle to check-in with SN Brussells Airline, this member of staff responded promptly and when I emailed him back to confirm what he had emailed me, he quickly responded and I was very pleased with the outcome of my inquiry. Well done!… Read Full Review

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★★★★★

“very efficient!”

Written on: 02/02/2015 by Holidaytime111 (1 review written)

Jimmy dealt with my enquiries and have answered all enquiries and have responded immediately. Can't wait to go away knowing my flights are safely booked… Read Full Review

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★★★★★

“Trip to SA”

Written on: 02/02/2015 by WCilib (1 review written)

I've just booked a flight to SA for me and my family and the customer service provided by the woman I dealt with was outstanding. She was very courteous, polite and professional. I called a few times to ask her questions and she was more than happy to explain everything to me. I am more than satisfied with travel up and and I will use them in the future for trips and I will be calling on her again for advice… Read Full Review

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