TravelUp Reviews - www.travelup.co.uk

★★★★☆
3.9 / 5
1532
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★★★★★

“Efficient”

Written on: 09/07/2016 by morocco4me (1 review written)

Having completed my booking I noticed I had made some minor omissions however, after sending a short email I received a prompt response confirming that my booking had been corrected, amazingly efficient and no fuss… Read Full Review

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★★★★★

“Customer Services Travel up”

Written on: 06/07/2016

Very good service. Was notified regarding changes to my flight schedule very early and received an immediate response to my questions. Would definitely recommend this site as not only were the prices rather reasonable but there were no hidden fees… Read Full Review

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★★★★★

“Good Customer Service and Listening Hears”

Written on: 05/07/2016 by TundeFabz (1 review written)

Travelup was recommended to me by a friend and I booked my flight through their website. It simple and they were clear on their terms. I requested to be merged with my family on other flights and this was obliged. I will always recommend to friends. The only thing was not been able to speak with a representative as at when required. The email communication was prompt though and as long as you can keep tab, you will get a response. Thanks Travelup… Read Full Review

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★★★★★

“Amazing service, I lost my e-ticket and they replied...”

Written on: 05/07/2016 by Addisyn46 (1 review written)

Amazing service, I lost my e-ticket and they replied in 2 minutes… Read Full Review

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★★★★★

“Best Ever Opportunity!”

Written on: 04/07/2016 by 168McCann (1 review written)

Everything was fine. However I am no longer going to Sudan by plane as I have been postponed for a a couple of months so I am hoping to get my money back again! Everything went well and I hope this does too!!… Read Full Review

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★★★★☆

“Jessica Miller customer service travel up”

Written on: 03/07/2016 by Troym491 (1 review written)

Generally good, honest, quick response, no hidden fees… Read Full Review

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★★★★★

“Best price and good customer service”

Written on: 03/07/2016 by RiyaGalbraith203 (1 review written)

Booked return flights to Addis Ababa. Best price. Online booking straightforward. Airline recently changed return flight to time that not fit with other travel plans. Travelup quickly advised us of change and moved us onto more convenient flight. Took only 3 days, via email. Good customer service… Read Full Review

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★★★★★

“Great value. Very secure. Good service. Excellent...”

Written on: 03/07/2016 by AzariaMcNamara (1 review written)

Great value. Very secure. Good service. Excellent range of flight options… Read Full Review

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★★★★★

“excellent holiday booking company”

Written on: 02/07/2016 by Austinuw215 (1 review written)

We are totally happy with Travel up excellent service and after care help! Will definitely book with them again. This was our first time with them so were a bit worried but they were so helpful and professional! Thank you Travel up and look forward to contacting you again for our future flights… Read Full Review

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★★★★★

“Excellent customer service”

Written on: 01/07/2016 by fcMcCarty314 (1 review written)

I booked tickets today for my family holiday and it was very nice experience booking tickets with TravelUP. The prices they quoted were the best one available. Customer service representative was very informative and talked very nicely. I will continue to do business with them in future as well. Thanks… Read Full Review

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★★★★☆

“Very best”

Written on: 29/06/2016 by Watsupclaire (1 review written)

The staff are accommodating for my enquiry and very patience… Read Full Review

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★★★★★

“Efficient , Value , Organised,”

Written on: 28/06/2016 by soMiddleton19 (1 review written)

The service was efficient and swift, Travel Up put together a good travel schedule at a good price. I will recommend the company to family and friends… Read Full Review

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★★★★★

“Flight change”

Written on: 26/06/2016 by Cumby24 (1 review written)

We had a flight cancelled by another company. the person I dealt with from Travel Up was very helpful in arranging an alternative flight although he did say that we should continue pursuing with the original company meantime. The company relented accepting their responsibility and provided alternative flights at no extra cost. We then contacted him to advise and he kindly and quickly reimbursed us. We valued his impartial advice and would certainly use Travel Up again based on their excellent… Read Full Review

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★★★☆☆

“Staff very helpful, but itinerary change was...”

Written on: 26/06/2016

I had an email saying My flight itinerary had been changed which resulted in 2 days being taken off my holiday to Australia. It is also my honeymoon, so accommodation had been booked and we were obviously not willing to have 2 days taken off our trip. When discussing with customer service I was told it was the domestic flight from Aberdeen to Manchester which had resulted in the change as this was no longer running, and the later flight that day would result in us missing our connecting… Read Full Review

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★★★★☆

“Flight booking- Secure and safe”

Written on: 25/06/2016

I recently booked mine and my wife's ticket. I got an email to confirm the authorisation from the Bank. I manager to confirm it. It was a good security measure. However, i would recommend to have alternative checks to confirm payment aurhorisation. Thomas took my call and was really helpful. Looking forward for my flight!… Read Full Review

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★★★★★

“Great response”

Written on: 24/06/2016 by chunter36 (1 review written)

I emailed regarding baggage allowance and received a reply from a gentleman within a few hours, I i am very impressed by the swift response… Read Full Review

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★★★★☆

“Good Service - Although Check flights yourself!”

Written on: 24/06/2016

Booked multi-city flights through travel up as they offered the most competitive rates. One of the legs was from Lusaka to Cape Town via Windhoek with Air Namibia, unfortunately Air Namibia changed one of their flight times which resulted in me being unable to make the connection. Where travel up were poor with this is that they didn't inform me of the change. Friends who were travelling with me and booked with Opodo, where informed and thus later informed me that the flight was unavailable… Read Full Review

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★★★★★

“Reliable partner”

Written on: 23/06/2016 by Galya (1 review written)

After a couple of overseas booking - Thailand and Brazil - I can confirm, that TravelUp is a reliable partner. This is something which I treasure the most - along with really good price and fast customer service. I have already recommended them in person to my friends. I believe that other customers should benefit of TravelUp as well, therefore I confirm that I was happy with this travel agency. Keep up the good job… Read Full Review

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★★☆☆☆

“Annoyance ”

Written on: 23/06/2016 by Kristeny1968 (1 review written)

Trying to get through to anyone is a pain, by email they are fine, but over the phone it is hard to be understood properly. In all honesty I would not recommend these guys to anyone. I can not understand why it would be so difficult to change the dates of the flights I wanted with a small admin fee. I do it for work all the time which is why I can not understand how this is not possible within a travel agent. Not only this, with the constant changes in flight schedules, I have had to check… Read Full Review

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★★★★★

“great service from Janki”

Written on: 22/06/2016 by fhBenson1968 (1 review written)

just had a bit of a hick up with flight time changes and couldnt make my meetings due to one..Janki was able to change my flight with no fuss whatsoever. very quick service and easy to talk to… Read Full Review

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