TravelUp Reviews - www.travelup.co.uk

★★★★☆
3.9 / 5
1667
79% of users recommend this
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★★★★★

“Fast, helpful customer service and low prices”

Written on: 30/01/2017 by roohunt27 (1 review written)

Great customer service from TravelUp - Their representative Janki contacted me to inform me the airline had changed our flight schedule for an upcoming trip to Perth, I checked and unfortunately it gave us a very limited time to connect in Singapore - I asked Janki for alternatives and we were quickly offered a very convenient flight a couple of hours earlier that would give us a more comfortable amount of time to connect flights. Fantastic customer service, fast and great communication -… Read Full Review

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★★★★☆

“Customer Services Travel up”

Written on: 29/01/2017

Thanks for all your help and providing adequate notice to the alterations to my flight, i really appreciate it. Would gladly book with you again in the future and would have no hesitation recommending you to a friend or family member. Thanks Again… Read Full Review

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★★★★★

“Superb”

Written on: 28/01/2017 by PatriciaFeltham (1 review written)

I am very impressed by services offered by travelup, had booked my flights during night time where my broswer got funny and I had a message on screen that my payemnt is declined. I was so much concerned as it was nearly 4 and half thusand pounds transaction but I got confident and relaxes soon as I received my phone call. He has been expremly polite with great customer services. He has helped me not only confirming payment but also has arranged wheelchair for my husband. I will definately… Read Full Review

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★★★★★

“Travelup in accounts was amazing. He rang me to...”

Written on: 27/01/2017 by jangold (1 review written)

Travelup in accounts was amazing. He rang me to confirm that my payment details were correct and then proceeded to ensure that all the details were correct. His time, patience and method of dealing with this distressed, upset passenger was friendly, calm and appropriate. Thank you so much for sorting my return journey so efficiently and kindly. The pop up to inform me of cost changes, in the middle of the original transaction threw my details out which meant that my return flight had been… Read Full Review

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★★★★☆

“No worries”

Written on: 26/01/2017 by dmbugler (1 review written)

Despite initial concerns about eticket confirmation and reimbursement of credit card fees (I accidentally selected this when paying with visa debit) everything was promptly attended to by their help desk using email. Now I await for the flights… Read Full Review

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★★★★★

“Good service Had problem with airline schedule chang...”

Written on: 26/01/2017 by Sadiamushtaq (1 review written)

Good service Had problem with airline schedule chang but they sort it out in convenient way. I am happy with there service… Read Full Review

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★★★★★

“Unexpected Helpful service”

Written on: 26/01/2017 by andrew_Dunbar (1 review written)

An issue with my name could of led to major issues on the day of the flight. He spotted an error in the name, was willing to call and resolve the issue within minutes. Very unexpected and very grateful for the service … Read Full Review

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★★★★★

“Top value and great service.”

Written on: 24/01/2017 by MikeP13 (1 review written)

I have, booked a return flight to the Caribbean. The price was excellent and the total flight time wa much less than other agents. This return flight will make my out and back journeys very enjoyable and civilised… Read Full Review

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★☆☆☆☆

“Terrible customer service”

Written on: 23/01/2017 by Toni5 (0 reviews written)

Very poor communication. Flight times had changed they didnt inform me and hadnt contacted the airline to ensure we were booked on the later flights. They did nothing to help us will NEVER book with Traveup ever again!… Read Full Review

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★★★★★

“flight change”

Written on: 21/01/2017 by lily1948 (1 review written)

first class service to inform me of the flight time change as I do not have a laptop and only use the libraries computers so it is important to get information about any changes to my flight thank you for doing this thank you… Read Full Review

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★★★★★

“had a few mishaps with online booking and and flight...”

Written on: 18/01/2017 by DwayneMason337 (1 review written)

had a few mishaps with online booking and and flight information due to credit card problems which added a very stress full element to a long distance flight which was less than 24 hours before departure .the staff at Travel up , were more than helpful ,polite , courteous and very professional, my problems were dealt with efficiently which in turn eased all my nervous feelings . would definitely use travel up in the future… Read Full Review

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★★★★★

“Outstanding service ”

Written on: 18/01/2017 by sammie0 (1 review written)

Amazing customer services, My friend made a genuine mistake on my airline ticket Customer handled the situation perfetly, I incuured no cost to change my ticket, the airlines usally chargre for this, hoever if worked his magic to my benifit Would hightly reccomend … Read Full Review

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★★★★★

“Customer Services ”

Written on: 17/01/2017 by eeLynch117 (1 review written)

Thank you so much for your work on this. Generally quick, honest , professional & good response. She has been very helpful. Your customer service has been outstanding. I spoke on the phone this morning she was charming and helpful. After my connection flight in America was changed ! As I'm a lone traveler I wasn't sure what was changing and felt worried . I was sent another e.ticket and I moved it to a folder in my iPad then wasn't able to read it . She suggested I moved it back and all is ok… Read Full Review

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★★★★☆

“All going smoothly”

Written on: 15/01/2017

Booked long haul flights last year and that was straight forward. This week-end had minor changes to flight times (airline update) through from Travel up, had to confirm acceptability, then new e-tickets were issued within 24hrs. Cross checked details on airline web site were as per e-ticket and see aircraft types for out/return flights – all confirmed. As far as I'm concerned, using travel-up has made it easy to book these flights and their customer service has been fine. My only… Read Full Review

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★★★★★

“Excellent Customer Service”

Written on: 14/01/2017

Dimple contacted my friend and I to say our flight had been rescheduled meaning we would arrive at 1.35am rather than 15.35 in Cairo. I emailed to express my displeasure as we had deliberately chosen this flight due to the arrival time. She contacted the airline and we were given the option of flying a day earlier which is what we did… Read Full Review

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★★★★★

“Timely information.”

Written on: 13/01/2017 by EileenWhitehead (1 review written)

Changes to flight booking (expected as booked so far in advanced) timely advised and taken care of without any hassle. Nice work… Read Full Review

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★☆☆☆☆

“flights cancelled”

Written on: 12/01/2017 by zgKing321 (1 review written)

The first leg of my inbound flight to paris was cancelled (I had 3 flights Vientiane - Kunming; Kunming - Beijing; Beijing - Paris. Therefore I was reschedule on a later flight but it meant that I couldn't catch the 2 other flights...The girl did not even realise this. I asked her to reschedule the same flights the day before but it was impossible as what she suggested was to have the first flight Vientiane - Kumning the day before; stay 24 hours in Kunming then catch the flights to Beijing and… Read Full Review

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★★★★★

“Excellent Service ”

Written on: 11/01/2017 by Noe1981 (1 review written)

I had never used a third party before when booking travel but when searching for the best deals I came across this company and booked a long haul flight. It was a better price than going straight to the airline. Today I needed to find 2 more long haul flights so I didn't hesitate and went straight to the web site to book. Great Prices on the web site and friendly staff if you need help… Read Full Review

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★★★★★

“Customer Service”

Written on: 10/01/2017 by GuernseyKeith (1 review written)

I found a flight with travel up via sky scanner and have found their service very attentive. They have been easy to contact by either phone or email and have done everything they can to accommodate my travel requests. I'm now looking forward to a great holiday at a fantastic price and would recommend travel up to any of my friends. … Read Full Review

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★★★★★

“Great Price Great service”

Written on: 10/01/2017 by SophiaOxford (1 review written)

Searching for cheap flight to the USA, I wasn't getting any deals from the main sites. they were all outside my budget. Travel up suddenly popped up on the side and I click on it. Never heard of them before but thought I will give it a go. I receive excellent price and with the same airlines that are quoting 40% more when searching directly on their site. I was very happy with the price. I then forgot to state special request for food choice as both my son and I are vegetarians and we also… Read Full Review

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