TravelUp Reviews - www.travelup.co.uk

★★★★☆
3.7 / 5
72.2% of users recommend this
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★★★★★

“Understanding Agent”

Written on: 20/08/2014 by GuguM (1 review written)

I had booked a flight ticket but because of a death in the family l was unable to travel. My agent helped me get a really good deal as l was up for a really big loss. He was very understanding and able to relate that this is life and unplanned things really do happen. A trait that many companies fail to understand. I will be booking again with travel up and l really appreciate the agent… Read Full Review

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★★★★☆

“good services”

Written on: 19/08/2014 by Ramos126 (1 review written)

Unfortunately, we had to cancel our tickets with in 3 hours of punching them. This process cost each of us £200. £800 in total, which I am sure you can imagine we were not very disappointed with. However The staff member who dealt with this process was very helpful and was able to answer all of the questions and although we were not happy with the cost he acted very quickly for us to keep the cost down. Thank you Austin for your help. … Read Full Review

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★★★★★

“Brilliant service with the best prices ”

Written on: 19/08/2014 by Alma130 (1 review written)

I spoke with (Agent 6816 ) from Travel up. From the start he was very helpful. He went through all the airports that I wanted to travel to and gave me a really good price. I have to say that the person who I spoke to was excellent. Every question that I asked was answered which I was very pleased about. I would reccomend anyone looking for a good price to go with Travel Up… Read Full Review

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★★★★★

“Speedy, reassuring and professional reply. ”

Written on: 16/08/2014 by PMWfamily (1 review written)

I made a booking via my iPhone and the joys of iOS meant there was a predictive text one letter typo on the names. I mailed at 10pm with my concern and Jimmy had answered by 10am next morning, answering my question and reassuring me everything would be ok. You can't ask for more than that. Will deffo use this site again and recommend it. Paul and family Orlando bound!… Read Full Review

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★★★★★

“Providing copies of old invoices.”

Written on: 16/08/2014 by agAlexander341 (1 review written)

I had lost my copies of two recent trip invoices and after contactin admin I got a quick response of acknowledgement and then copies of both require invoices. Great fast and courteous service. Well done Jimmy!… Read Full Review

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★★★★★

“Jimmy”

Written on: 15/08/2014 by ColtMadden62 (1 review written)

Jimmy answered my query within minutes and put my mind at rest straight away. A very prompt and professional service… Read Full Review

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★★★★★

“nice work, fast turnaround on a DOB change”

Written on: 15/08/2014 by laineopik (1 review written)

I entered the wrong date of birth on my booking. On contacting Travelup, the correction was made within 10 minutes. No mess, no fuss. Great service, thanks. … Read Full Review

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★★★★☆

“no problems at all.”

Written on: 15/08/2014 by Carver369 (1 review written)

All went well with travelup, flight changed and was informed every step of the way, would use again… Read Full Review

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★★★★★

“excellent,”

Written on: 15/08/2014 by Lyric1946 (1 review written)

Personal advisor was great, very helpful and patient with me. Explained everything clearly… Read Full Review

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★★★★★

“I needed help with getting two passengers to seat...”

Written on: 14/08/2014 by david.martinez (1 review written)

I needed help with getting two passengers to seat together across 4 flights between London and Sydney. I got an adviser on the phone and she processed my request quickly. Within 1 day I had seats for 3 out of the 4 flights and she had put a request for the seats on the fourth flight. I will be contacting Travel up to book future flights… Read Full Review

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★★★★★

“Fantastic service from DE!”

Written on: 14/08/2014 by Jocunliffe (1 review written)

DE customer service has been absolutely fantastic! Friendly, efficient and a complete A star from me! I work in the service industry too and this is a perfect example of customer relations! Thank you so much I really appreciate your help… Read Full Review

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★★★★★

“Good price”

Written on: 14/08/2014 by Tucker421 (1 review written)

No problem, got a good price within a short space of time… Read Full Review

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★★★★★

“Use them every year”

Written on: 14/08/2014 by BelenMarsh (1 review written)

I look at prices every year with other company's for our flights, to & in Turkey. I always book with Travel up even if they were slightly dearer which they are usually not. Iv contacted for them to re send etickets when i lost the email and they were very helpful on the phone & fast at getting back by email. Will definitely use again for our next lot of flights. … Read Full Review

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★★★★★

“Change of Flight from LA to London”

Written on: 13/08/2014 by MacGregornl191 (1 review written)

Fantastic friendly staff who sorted me out in no time at all!… Read Full Review

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★★★★★

“Extn: 6802 Customer Services Travel up”

Written on: 13/08/2014 by xcKenney414 (1 review written)

the airline I was booked on rescheduled their flights, the company took care of everything that was needed to ensure that I got the most convenient flight back, and kept me updated as things progressed. a job well done thanks… Read Full Review

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★★★★☆

“A decent service regarding the circumstance”

Written on: 13/08/2014 by pxKennedy372 (1 review written)

I am happy with the service over the phone with travel up after experiencing a hick up with the re issue of my ticket, as long as my check in can go smoothly and my ticket is re issued I will gladly recommend to a friend… Read Full Review

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★★★★☆

“Easy and helpful”

Written on: 13/08/2014 by Blackwell171 (1 review written)

Good overall service… Read Full Review

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★★★★★

“Online help”

Written on: 12/08/2014 by 246Parks (1 review written)

I needed clarification of what it meant to re-confirm my flight as outlined on my e ticket. I sent my email during Monday evening and received a prompt reply to say that my request would be responded to. The following morning I received a very thorough reply which answered my question fully. the additional information was also very helpful. Many thanks… Read Full Review

Butterfly2014's Comment

Written on: 12/08/2014

Austin6804 provided the help. Thank you

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★★★★★

“Great to talk to a human! Ext 6802 customer services”

Written on: 11/08/2014 by Brownqy183 (1 review written)

From the day I booked the tickets the best thing was the direct contact staff gave me. They always rang back when they said they would and within stated time frames. It was great to be able each time to talk to a person, not a machine. Our original agent was tireless in trying to accommodate all of our party who all needed slightly different flights. A subsequent agent was very reassuring and efficient in reissuing my e tickets after I had not responded to a flight change e mail (my fault!) I… Read Full Review

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★★★★★

“Peter Brown”

Written on: 10/08/2014 by IANH101 (1 review written)

Peter Brown very quickly understood my requirements and found a solution. He responded to my questions quickly and comprehensively. I would return to him for future travel requirements… Read Full Review

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