TravelUp Reviews - www.travelup.co.uk

★★★★☆
3.7 / 5
73% of users recommend this
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★★★★☆

“R Gilbert review”

Written on: 09/09/2014 by Jackisla (1 review written)

My name is Roger Gilbert. We have booked flights Manchester to Port Elizabeth. I have been very please with the service received. We booked less than 24 hours ago and all is now in place - thanks. I have also had a prompt response from Jimmy regarding seating. The booking has been very straight forward and prompt. I did like the simplicity of everything. Nothing poor to report. … Read Full Review

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★★★★☆

“Very helpful.”

Written on: 07/09/2014

Jimmy, is a very helpful and understanding guy. Booking went fine, update of my passport details went fine (2nd time - but I am happy). As an overall, good support from him. Many thanks… Read Full Review

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★★★★★

“good servicefrom Jimmy”

Written on: 06/09/2014 by NO10Baby (1 review written)

Jimmy deals with my problem nice and quickly. Really help… Read Full Review

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★★★★★

“EX SERV”

Written on: 06/09/2014 by Lillianaa408 (1 review written)

Very pleased with this company.Would recommend to others… Read Full Review

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★★★★★

“Extn: 6802 Customer Services Travel up”

Written on: 06/09/2014 by EmileeGunn (1 review written)

Booking,services and communication have all been extremely efficient. Notification of any changes has been quick and easy. I would recommend this service to family and friends… Read Full Review

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★★★★☆

“good service”

Written on: 05/09/2014 by Brownzd190 (1 review written)

Jimmy helped me with my query and provided prompt responses for all my queries… Read Full Review

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★★★★★

“Easy booking”

Written on: 05/09/2014 by Celiaz223 (1 review written)

I've just booked flights to Australia with travel up. My booking sales person was very helpful and made the process so easy. I would defiantly use the service again. It takes the headache and anxiety out of booking online on your own. Thank you… Read Full Review

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★★★★★

“Extremely efficient service”

Written on: 05/09/2014 by pzFanning101 (1 review written)

I was happy to receive a very prompt response regarding my query. The advisor answered my question thoroughly and I was comforted by the fact that 1 person was dealing with my query. Thanks… Read Full Review

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★★★★★

“flight to luxor!”

Written on: 04/09/2014 by vnArcher89 (1 review written)

Just to say that due to outside circumstances we had to change our flight bookings to Luxor Egypt which involved 2 separate bookings on different dates. The person at Travel Up who handled it couldn't have been more helpful and understanding. She took it upon herself to contact the airline and rearrange everything with no hassle or irritation and we now have our flights confirmed as desired and can look forward to the trip. Well done to the excellent member of the travel up team who… Read Full Review

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★★★★☆

“Amendment to booking ”

Written on: 04/09/2014 by xbSmith277 (1 review written)

Admin staff were very helpful in amending my booking, they were sympathetic and even sorted it out without hesitation… Read Full Review

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★★★☆☆

“Customer Service”

Written on: 03/09/2014 by Chase497 (1 review written)

Customer Service is good by email but disappointed that the phone no costs 10p/minute… Read Full Review

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★★★☆☆

“I have added above that I would recommend a friend, I...”

Written on: 02/09/2014 by Hadleyw463 (1 review written)

I have added above that I would recommend a friend, I would only do this after explaining clearly to them your P&P regarding cancelling or changing flight details, this is the first travel company who state in there policies about a non refundable policy when cancelling a flight, also I know understand that it's the airline who changes flight times etc but to have mine changed twice is rather disppointing as this was one of the main reasons I chose travel up go book my flights because of the… Read Full Review

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★★★★☆

“Great priced service”

Written on: 02/09/2014

I got attracted by the price and the clear presentation and run through processes of purchasing my ticket online. Recently, received an email of changes to my flight timings. It was an brief and friendly email communication exchange. So far I'm quiet pleased with the offered service… Read Full Review

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★★★★☆

“Very Good Service”

Written on: 01/09/2014 by Thedon01 (1 review written)

Helpful staff, he was very patient and allowed me time to consider options also explained things very clearly. He was also very clear in the messages he gave me and took time to ensure spelling was all correct. Finally he was, professional, polite and courteous. i would recommend agency to others… Read Full Review

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★★★★★

“Very Helpful Staff”

Written on: 31/08/2014 by O'Brienpy378 (1 review written)

I just booked a ticket through this company and had some questions regarding bookings and check in, after sending an email all my questions where answered very fast and clearly. All I can say is that I will definitely use this company in the future. Thank You… Read Full Review

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★★★★★

“Customer service from Austin / 6804...”

Written on: 30/08/2014 by Debi68 (1 review written)

OK, where to start... I made a booking for our family to visit my Brother and family in Az. We have a split family, my daughters don't have the same names on their passports (though they are all 'known as' our family name at school, drama, TKD etc.) I, like an idiot, filled out the booking forms putting all the girls down as our family name. I only noticed the mistake when the booking came through. Of course, I panicked like crazy and called TravelUp immediately. I also emailed them on their… Read Full Review

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★★★★★

“Excellent and prompt help provided by admin officer...”

Written on: 29/08/2014 by Burgess403 (1 review written)

Excellent and prompt help provided by admin officer Jimmy correcting a mistake i made on when buying my ticket. Certainly took a load of worry off my mind… Read Full Review

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★★★★★

“Extn: 6802 Customer Services Travel up”

Written on: 29/08/2014 by Paulhampson (1 review written)

I had received some communication with yourselves but there was some confusion regarding flights and seating arrangements. On Thursday 28th August, I exchanged a number of emails with the advisor as well as speaking with her on 2 occasions. She was excellent; her professionalism was fantastic, which allowed me to clearly understand the situation which resulted in the flight details and seating arrangements for all 4 flights being agreed and confirmed. She was most helpful -thank you… Read Full Review

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★★★★★

“very efficient”

Written on: 29/08/2014 by LilliannaJarvis (1 review written)

extremly quick and efficient in resopnding to queries. Many thanks… Read Full Review

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★★★★☆

“Update of flight seating”

Written on: 28/08/2014

A most helpful person sorted out seating for the two of us on our flight which had previously only confirmed one seat. This was the third attempt to resolve this issue and I was pleased by how this last person sorted the problem out, thank you. … Read Full Review

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