TravelUp Reviews - www.travelup.co.uk

★★★★☆
3.8 / 5
1123
77% of users recommend this
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★★★★★

“Spot on the service ”

Written on: 06/07/2015 by Batemankt13 (1 review written)

well from now on I'll be choosing travel up not only the customer services what made me stoked is with the consultant  I dealt with honest I was really impressed he is fantastic he booked ticket and helped me with no stress at all even getting call back to offer me more choose to choose from well done … Read Full Review

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★☆☆☆☆

“poo customer service”

Written on: 06/07/2015 by gildoadams (1 review written)

Im not sure why I would be asked to write a review about my experience with your company and its staff and then be told that I cant name the person, surely you would want to give them some training!! I work for the local government as a customer service advisor and was appauled at the service I received. The first time I phoned I ask the operators name and he hung up on me!! After emailing and receiving a call from him I was told that he didnt understand what it was I wanted, I explained and… Read Full Review

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★☆☆☆☆

“Travelup Did not book flight or contact me (DO NOT USE)”

Written on: 06/07/2015 by Noblejq160 (1 review written)

I booked a flight with Travelup as their prices are very attractive; however be WARNED !!! They did not book my flight, nor did they contact and it wasn't until I rang them all became clear I called Travelup after noticing that my e-mail confirmation detailed " This is only your booking confirmation and NOT your e-ticket receipt. Your e-ticket receipt will be emailed to you the same day of our working hours (below) or following day". o I did NOT receive and have still NOT received an E-mail… Read Full Review

Yambo's Comment

Written on: 20/07/2015

Were you able to get your money back?

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★★★★★

“Jessica Miller customer services TravelUp”

Written on: 05/07/2015 by Madyson250 (1 review written)

great service and good price. Airline changed schedule but they put me on appropriate flights without me really needing to do anything… Read Full Review

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★☆☆☆☆

“Unhelpful, total lack of transparency.”

Written on: 03/07/2015 by Leblancgt493 (1 review written)

They took their time sending me my e-ticket. It had no proper check-in times. Lost a flight because of undisclosed connection times required and other important informations like the fact that I had to pick up and re-check my luggage. Asked for help for re-booking return flights with similar problems but they were seriously unhelpful. They did not really bother to find alternatives for the hellish flights I bought from them. I will never use this agency again… Read Full Review

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★★★★★

“Helpful agent Jimmy”

Written on: 02/07/2015 by sam1rosepark (1 review written)

The adviser was so helpful and responded to my query quickly… Read Full Review

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★★☆☆☆

“Time consuming”

Written on: 02/07/2015

We made a mistake in our booking and the penalty for changing a leg of the flight was £300. On top of which we were not allowed to book at the same prices available on the internet as the phone assistant "couldn't see those prices" and only had available ones in excess of £300 more expensive. It took several attempts and more than an hour to process this change where I was kept on the phone for long expanses of time with nothing apparently happening and waiting for emails to exchange… Read Full Review

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★★★★★

“Best”

Written on: 30/06/2015 by PaulCrockett309 (1 review written)

Very satisfied, with price, service everything , great… Read Full Review

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★★★★☆

“Jessica Miller Customer Services Travel up”

Written on: 29/06/2015 by NiaBartlett346 (1 review written)

The service was quick and I received my updated ticket in a few minutes!… Read Full Review

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★★★★★

“Great Travel Agent”

Written on: 26/06/2015 by Dalesman70 (3 reviews written)

On Sunday 21st of June I booked 2 flights to Dallas for over Christmas via Skyscanner with Travel Up who were among several travel agents offering very good prices flying with BA. We didn’t receive our e-tickets the next day as stated on the booking confirmation and reading reviews we began to panic a little. On Tuesday I logged onto the BA web site and using the Travel Up booking reference found all our details there. BA stated we needed our e-tickets before we could choose our seats so back… Read Full Review

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★★★☆☆

“I found it difficult to contact travel up by phone...”

Written on: 22/06/2015 by MadalynPadilla500 (1 review written)

I found it difficult to contact travel up by phone leaving messages for them to call me back, which they didn't. When I eventually did manage to speak on the phone it appears that things are sorted and I will get my revised Etickets in 7 days… Read Full Review

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★★★★★

“Excellent and very prompt service When flight times...”

Written on: 21/06/2015 by CampbellDavidson (1 review written)

Excellent and very prompt service When flight times changed… Read Full Review

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★★★★★

“Rectified a problem, efficiently and promptly”

Written on: 18/06/2015 by Jayne62 (1 review written)

Being a novice in booking flights on line I found it daunting when the airline had not only changed my itinerary but had left me with an 11 hour wait at a US airport! Travel up dealt with the problem, they were accessible, prompt and friendly, not only finding an alternative route so that I met my connecting flight, but reduced my wait time to 7 hours! Accessible: easy to contact them by phone and email, prompt: replied as soon as they had new information and friendly: they were dealing with a… Read Full Review

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★★★★★

“First class service”

Written on: 17/06/2015 by debbielulu (1 review written)

I recently booked a return flight to New York for me and my mum and sister for a treat following a close family bereavement. When I made the booking there was no provision for me to book seats together even for extra payment. I emailed a few days later asking if it was possible for us to be seated together being such a long flight. I sent the email on a Sunday and was not expecting a reply that day but received one within minutes from a member of staff "Jimmy". He sorted my request out in no… Read Full Review

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★★☆☆☆

“unreliable”

Written on: 16/06/2015 by ZanderJorgensen (1 review written)

They promise to send your ticket by email, I have called 4 times so far today and emailed twice, still no ticket, I fly tomorrow… Read Full Review

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★★★★★

“Easy and simple to book with”

Written on: 13/06/2015 by YamiletTilley (1 review written)

Spoke to a guy  at travel up and sorted it all out for me, will use again, no problems… Read Full Review

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★★★★★

“book your tickets with travel up”

Written on: 13/06/2015 by Aleena254 (1 review written)

Everything I expect of a travel agent and I can do it from the comfort of my own home via the Internet, I bought two tickets for the price I expected to pay for one! I would have liked to know more about travel insurance as I was not given the chance to purchase any. The e tickets make everything easy to understand, the only downside is the tickets were changed as the airline made changes but our departure duration seems a much shorter journey, so I am double checking times just incase as it is… Read Full Review

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★★★★★

“Helpful staff - thanks!!”

Written on: 12/06/2015 by Aisha285 (1 review written)

Great company and secure way to travel. When I had a query about my booking which was resolved in no time at all - the staff were friendly and helpful, making me feel like a valued customer and traveler. I would thoroughly recommend the service to everyone. Happy travelling!… Read Full Review

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★★★★★

“Fast reply”

Written on: 10/06/2015 by Zechariahi420 (1 review written)

I asked for special dietary requirements after booking. Fast and positive reply from Jimmy! Thanks! Expecting a stress free booking & Flight… Read Full Review

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★★★★★

“Customer Services Travel up”

Written on: 08/06/2015 by jimr66 (1 review written)

Change in connecting flight time has lead to slightly longer journey, only 15 minutes so not important at all. The member of customer services who dealt with my booking was very quick to inform me of the changes, and the new eticket will be sent out quickly so have absolutely no complaints as flight times are completely out of the control of Travel up. So far in my dealings with Travel Up, I have no complaints at all....competitively priced, excellent customer service and an easy to navigate… Read Full Review

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