TravelUp Reviews - www.travelup.co.uk

★★★★☆
3.8 / 5
1093
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★★★★★

“good service”

Written on: 22/05/2015 by Selfdj1967 (1 review written)

Very pleased with the service I've received from Jimmy… Read Full Review

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★★★★★

“Quick, easy and helpful”

Written on: 21/05/2015

Quick and easy to book, request dealt with quickly and I was given direct phone numbers to speak to the airlines. Quick response, all important info supplied even if I hadn't thought of it yet! Friendly people. Really good service… Read Full Review

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★★★★☆

“James went the extra mile”

Written on: 20/05/2015 by Odds (1 review written)

I should preface this by saying I'm a US citizen and have a high bar for travel sites and for customer service. We got off to a rocky start, given that the flights I originally booked were not available. I'm not clear if this was because TravelUp takes your order and then manually tries to buy it (and the itinerary I paid for became more expensive in the intervening time) or if it was some other problem with the airline itself or the system. We did finally get that sorted and I ended up on a… Read Full Review

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★★★★★

“Very helpful”

Written on: 20/05/2015

BA changed our flight times twice, which meant we had an almost 6 hour layover instead of the original 2. Janki was very helpful and arranged for us to depart on a later flight so we had more time at home (asleep) rather than hanging around at the layover airport… Read Full Review

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★★★★★

“Pleasantly surprised”

Written on: 20/05/2015 by JovannyBurgess112 (1 review written)

When I wanted to change my meal preference to vegetarian, Jimmy responded quickly to my email and made the changes for me, which I was then able to see when I accessed my booking on the airline website… Read Full Review

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★☆☆☆☆

“Absolutely awful!”

Written on: 20/05/2015 by 420Kerr (1 review written)

I must have sent this company 25 emails and they still haven't sent me the correct E- tickets. Very poor standard of English and a complete bunch of amateurs. DO NOT USE… Read Full Review

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★★★★☆

“Flights and Name in e-Tickets”

Written on: 19/05/2015 by Donaldson186 (1 review written)

The web site is user-friendly and has the information required. The process of booking flights was easier than anticipated. A doubt about the name on the e-tickets was promptly and efficiently dealt with by the admin officer. Thanks. I would be happy to recommend 'Travel Up'. Hopefully, my opinion doesn't need to change after the completion of my travel. … Read Full Review

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★★★☆☆

“Communication could improve”

Written on: 17/05/2015 by JamirLockhart (1 review written)

Generally happy with the booking service, and this is not the first time I have booked with Travelup, but on this occasion there are a few points to note which could be improved. I received an email 14 May advising flight schedule had been changed by the airline (for flights in June/July), and could I check and confirm that I accepted the changes (connecting flights involved). I replied, saying I would accept the changes if you were able to confirm that 50 minutes (had been 80 mins before the… Read Full Review

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★★★★★

“Customer Services Travel up”

Written on: 16/05/2015

once again, excellent customer service and attention from this company - other booking agents, take note of the training provided by this company, it could teach you all a great deal!!!… Read Full Review

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★★★★★

“Boarding pass”

Written on: 15/05/2015 by AnnetteAfrica (1 review written)

I would like to thank Jimmy for been helpful, resourceful and friendly. He gave me the necessary info to find and print my boarding pass. I would most definitely refer your services and good prices to friends and family. Kind regards… Read Full Review

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★★★★★

“Jessica Miller Customer Services Travel Up”

Written on: 15/05/2015

Great service from Travel Up to date with good communication via email. Would recommend to others. … Read Full Review

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★☆☆☆☆

“Useless company DO NOT USE”

Written on: 15/05/2015 by ElianCarpenter491 (1 review written)

Never ever again will I use this incompetant company.I booked well in advance and the paperwork told me to ring 72 hourse before the flight which I did. At this point I was told my return flights had been cancelled,I was told somebody would ring me to explain,nobody did.I rang again and was told that I should ring back after 2pm,this I did and was told the new flight times and that I would be sent a new E-ticket,I never received it.I rang again and was told that it would be sent the next… Read Full Review

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★★★★☆

“I am a bit of a worrier and have been impressed with...”

Written on: 13/05/2015 by RossiItalian338 (1 review written)

I am a bit of a worrier and have been impressed with the quick and friendly responses that I have received from your staff. As far as my experience so far goes I would recommend TravelUp, however I will have to wait until after my holiday to provide a full review! As far as customer servuce so far goes though, it has exceeded my expectations. Keep up the good work!… Read Full Review

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★★★★☆

“Good service and can't hesitate to recommend a friend....”

Written on: 13/05/2015 by KeithRafferty212 (1 review written)

Good service and can't hesitate to recommend a friend. Easy to book and keep getting updates about my flight schedules. Once again thank you for your hardwork… Read Full Review

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★★★★☆

“Excelent customer service”

Written on: 13/05/2015 by kmO'Grady229 (1 review written)

All the team was very helpful, specially Brian Edwin who made an effort to understand my English and was helpful and kind at every moment… Read Full Review

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★★★★★

“Really amazing service”

Written on: 12/05/2015 by Strickland1964 (1 review written)

I was so pleased to have bought a ticket through travel up. I'd never heard of them and was a little worried! But the online reviews were good and we booked our flights. The website is easy to use. I made an error with my ticket and within 24 hours it was no problem to change the ticket with only a minimal cost. I was really upset when I called, but the staff I spoke to were really helpful and polite and fast at fixing the problem. Alvin was a particularly good communicator and very kind and… Read Full Review

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★★★★★

“Great service ”

Written on: 12/05/2015 by Griffin265 (1 review written)

This was the first time I ve used Travel up and I ve found them very helpful and speedy in their responses to my e-mails . I would recommend them and most definitely used their services again… Read Full Review

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★★★★☆

“Easy to use and helpfull ”

Written on: 06/05/2015 by leSmith104 (1 review written)

It was very simple to use and there was a lot of flight options to choose from … Read Full Review

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★★★★★

“Found my booking reference”

Written on: 05/05/2015 by Nathaly76 (1 review written)

Cheers for a speedy reply to my email enquiry and for forwarding on the e-tickets as well as supplying me with the booking reference… Read Full Review

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★★★★★

“Flight booking”

Written on: 03/05/2015 by Yazmink338 (1 review written)

I received an excellent service from Travel up. Brian was very clear and informative on the telephone, and helped me through the booking process. I could not have asked for a better service… Read Full Review

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