TravelUp Reviews - www.travelup.co.uk

★★★★☆
3.8 / 5
75% of users recommend this
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★★★★★

“Excellent service”

Written on: 26/11/2014 by jhappyb (1 review written)

Very impressed with service from TravelUP. Travel agent went the extra mile to find best fare and meet needs in travel itinerary. Very patient and customer focused. They were attentive to needs of children when travelling and ensured appropriate seating was found on the airline and booked this for me directly with the airline. They called back when they said they would and provided a very professional and efficient service. The staff member I was lucky to deal with provided an outstanding… Read Full Review

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★★★★★

“Extn:6802 Customer Services Travel up”

Written on: 25/11/2014 by Fran25 (1 review written)

After our outgoing flight was changed/cancelled, we were left not being able to travel on the day we wanted. The assistant at Travel up managed to get us to our destination on the same day via a different route. As this is a Christmas holiday we are all grateful to the actions of this assistant. Just waiting for our e ticket and we are all set. Thanks to all at Travel Up… Read Full Review

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★★★★★

“Reply was Fast”

Written on: 25/11/2014 by MarelyBishop (1 review written)

The lady at the costumer service was very helpful ,she did offer to change my tickets free of charge. They are very helpful , they answered my request promptly , and they did manage to solve the problem fast. Thanks for all your help… Read Full Review

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★★★★☆

“Request for nut free meal”

Written on: 24/11/2014 by NelsonMcMahan (1 review written)

Requested a nut, legume, seed and pea free meal for our 13 year old son. No problems for the staff at Travelup, very happy to help!… Read Full Review

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★★★★★

“Changes carefully considered”

Written on: 22/11/2014 by Will233 (1 review written)

Although my heart initially sank at the notification of a change in my flights, your correspondence and alternative schedule was both clear and quick Worries allieviated … Read Full Review

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★★★★★

“Great customer service”

Written on: 22/11/2014 by DerickSantiago413 (1 review written)

I had a real panic close to departure when I was unable to open my E Ticket because of a technical hitch. However the Admin back up (and esp one staff member I'm not allowed to name - M.E.) were terrific. They responded by e mail very quickly, recognised what the problem was & sorted me out. Now stress free & ready for my holiday. Thank you guys… Read Full Review

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★★★★☆

“Great price and quick turnaround on questions ”

Written on: 20/11/2014 by JanaeHicks208 (1 review written)

Happy with the price, travel up took care of everything. Had a query and Jinmy from the admin team was quick to respond with an accurate answer… Read Full Review

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★★★★☆

“Staff were extremely helpful, patient and friendly!”

Written on: 19/11/2014

I was really impressed by the helpfulness and friendliness of the staff. I was having difficulty booking tickets for a large family online so I phoned Travel Up to book the tickets as they were the cheapest according to a travel comparison site.The staff member I dealt with went out of his way to see that all of our needs were met. Thank you! The only 2 complaints that I would have are that the website says that children are aged up to 12 years old, not 0-11 years. The second is that it… Read Full Review

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★★★★★

“Jimmy was great!”

Written on: 19/11/2014 by Juliusd113 (1 review written)

Thanks Jimmy for sorting out my typo on my booking swiftly… Read Full Review

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★★★★☆

“value for money”

Written on: 17/11/2014 by marymc406 (1 review written)

Very good prices for usa flights. Kept us informed of all changes, replied quickly to emails. Will ckeck their site next time booking usa flights Mary… Read Full Review

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★★★★☆

“Extn: 6802 Customer Services Travel up”

Written on: 15/11/2014

well satisfied customer services., professional, quality and effective response. Will definitely recommend. Look forward to doing more business with TRAVEL UP… Read Full Review

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★★★★★

“Helpful Customer Service”

Written on: 14/11/2014 by Desirae416 (1 review written)

I booked a return flight to Vienna today since I managed to find slightly cheaper prices on Travelup. I had a query when I was booking the flights, i.e. including luggage in the booking when it wasn't an option. I contacted customer services via email and was in contact with 'Jimmy'. He was very helpful and he replied quite quickly to my emails. I was still a bit unsure from the first reply, but the following replies had clear and concise instructions if I wanted to add more luggage to the… Read Full Review

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★★★★★

“Staff was great”

Written on: 14/11/2014

I booked my ticket online but by typing mistake name was wrongly spelled Had to call in office Admin manager( jimmy) was very helpful and sorted the problem very professionally Thanks… Read Full Review

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★★★★★

“Booking through Travel Up / Ticket Query”

Written on: 14/11/2014 by squarebear25 (1 review written)

Very easy ticket booking process via Travel Up and at a great price. Confirmation and e-tickets emailed within a few minutes. Also fast response to my query (via email) from Jimmy at Travel Up - gave exactly the information required. Thank you… Read Full Review

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★★★★★

“Excellent service”

Written on: 13/11/2014 by Baron74 (1 review written)

I booked a flight but for whatever reason the wrong times were confirmed. Having emailed the company I sent an email and was sent a response within 24 hours with a change of flight times. Very satisfied with this excellent service… Read Full Review

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★★★★☆

“Changing return flights”

Written on: 13/11/2014 by NBRB (1 review written)

I had had my doubts about booking my daughter's tickets to Peru throught Travel Up especially when they were not helpful when she called them as she was having problems checking in. She obviously did not get the same agent as I did when I had to change her return flights. He was very helpful, polite and courteous. It is unfortunate I cannot name him. A big thank you to him… Read Full Review

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★★★★☆

“Extn: 6802 Customer Services Travel up”

Written on: 13/11/2014 by davideav01 (1 review written)

thanks for letting me know about flight changes over the phone… Read Full Review

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★★★★☆

“change of return flight”

Written on: 13/11/2014 by Westlr359 (1 review written)

Just been told that our flight home will leave an hour later!!! not too bad but hopefully not too many more changes between now and July/August next year. At least we are being told from TravelUp - thank you… Read Full Review

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★★★★★

“my amendment request was handled extremely well”

Written on: 12/11/2014 by Childers182 (1 review written)

when i booked my flight i mistakenly filled in my sisters middle name in place of her surname. when i realised this i immediately wrote to travel up and in less than an hour i received a call from one of the staff who was very helpful and corrected the names for me. i was very happy with this as i had been worried that i would have to pay extra for amendment of the names had the corrections been delayed. Travelup has definitely got one of the best customer support services and their website is… Read Full Review

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★★☆☆☆

“Poor flight experience. Lost luggage, wrong information.”

Written on: 11/11/2014 by Larry96 (1 review written)

Prior to our holiday we noticed on our eticket with Air France that there was zero luggage allowance paid for. We emailed Travelup on 25/9/14 asking what our luggage allowance was. We received a reply on 26/9/14 stating: As per the airlines luggage regulations, I can confirm the luggage allowance permitted by the airline is – 23KGs / 1PCs Hand Luggage per person – 07KGs When checking in on line the day before our holiday it became apparent that we would have to pay for each piece of… Read Full Review

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