TravelUp Reviews - www.travelup.co.uk

★★★★☆
3.8 / 5
1028
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★★★★★

“Beyond the call of duty!”

Written on: 18/03/2015 by MacDoc (1 review written)

This is the second time we have booked our flights through Travel Up. The first time in 2007 and there were no problems with the flights and we had a great holiday. The second time was in December 2014. We had exceptional assistance from the person I dealt with.  He went beyond the call of duty, by remaining well beyond office hours to find us cheaper alternatives for our flight in the Christmas season where airlines charge exorbitant prices. The result, no problems with the flights and a… Read Full Review

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★★★★★

“helpful company”

Written on: 17/03/2015 by chimbote (1 review written)

I was impressed with your representative, Brian Edwins. He put himself out to help us even though it meant he was there after his knocking off time. I really cannot have asked for a better service and highly commend him for his dedication… Read Full Review

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★★★★★

“ The Patron Saint of Awesome Bookings”

Written on: 16/03/2015 by Charmywoo (1 review written)

I was a bit dubious buying our holiday by calling TravelUp. I'm so conditioned to Expedia, I'd turned into an automaton myself. But then the person I dealt with picked up the phone. He was our helpful assistant at TravelUp and he has truly done an exemplary job. I simply can't wait for the stressless flights, with easy connections, five star hotel and everything in my criteria was ticked. I want to leave right now. Thank you for helping me get truly a great price for an excellent holiday… Read Full Review

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★★★★★

“Quick answers. very helpful”

Written on: 16/03/2015 by Temple371 (1 review written)

Quick answers. very helpful… Read Full Review

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★★★★★

“Returning Customer”

Written on: 11/03/2015 by kpCarr270 (1 review written)

Flights booked: Blantyre, Malawi. I have used Travel-up on more than one occasion and didn't hesitate to give them a call when I need to book flights. On this occasion I dealt with Brian Edwin who was courteous and kept in touch throughout the process. Armed with my list of dates/times that I needed to travel, Brian was able to source the flights required. Everything went very smoothly and I'm certain that in the future when I need to be somewhere else and I need to fly to get there, Travel-up… Read Full Review

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★★★★☆

“Very good”

Written on: 11/03/2015 by mandygholap (1 review written)

Very happy with service. Very quick in answering the phone and got my flight details very quickly and the payment procedure was very good… Read Full Review

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★★★☆☆

“Name change”

Written on: 11/03/2015

I chose to book my flights to Dubai with this company as they were the cheapest. The flight was booked quickly and eaily online. However,I did not know that you have to have a valid passport for 6 months on your return and I didn't. So I had to order a new passport and then get the name changed on my flight tickets to reflect me new name. I rang and emailed the company several times as they didn't seem to be responding to my request and the flight was getting nearer. I waited nearly two… Read Full Review

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★★★★★

“Very fast service”

Written on: 10/03/2015 by hmRoberts393 (1 review written)

Very fast and a really good service that they provide I'm very happy, I would definataly recommend this to other people… Read Full Review

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★★★★☆

“Good, quick service ”

Written on: 09/03/2015 by ChayaMunro (1 review written)

After asking my question they were very quick to answer and alleviate any worries I was having with my booking. A good site with good customer service… Read Full Review

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★★★★★

“great ”

Written on: 09/03/2015 by Stephens195 (1 review written)

very good service i really impressed and jimmy is very helpfull and replay for email very quickly its amaizing… Read Full Review

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★★★★☆

“Jessica Miller custoer services”

Written on: 08/03/2015 by Donkeyd (1 review written)

Prompt polite response to schedule flight time changes and nes e tickets issued immediately… Read Full Review

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★★★★★

“Brian is excellent ”

Written on: 07/03/2015 by Elisa1976 (1 review written)

Great service thanks… Read Full Review

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★★★★☆

“Follow-up Phone Call”

Written on: 06/03/2015 by KenM. (1 review written)

Travel agent is good, and recommendable, but I would draw attention to 2 small issues. Firstly, e-tickets were not immediately available as promised on the booking site. They took 3-4 days, which caused a little concern until received. Secondly, I made 4 phone calls to follow-up why there was this delay. The phone number is a chargeable number, so I incurred 4 separate charges… Read Full Review

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★★★★★

“Expert friendly service”

Written on: 05/03/2015 by roybrooke2000 (1 review written)

My first time with 'Travelup'. I am a regular air traveller, approx 3 or 4 times a year They surprised me with their fast expert and very friendly service. I would like to compliment one person that went out of his way to clear all my queries, his name is Brian Edwin.Congratulations on a job WELL DONE!!… Read Full Review

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★★★★★

“Quick and helpful ”

Written on: 02/03/2015 by qyPhillips1967 (1 review written)

I had a couple of questions and wasn't too keen on calling, I wrote an email and a few hours later had a detailed reply and all my questions answered. I couldn't have asked for a better service… Read Full Review

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★★★★★

“Meal request”

Written on: 28/02/2015 by Meganj202 (1 review written)

Email sent to request vegetarian meal for upcoming flights with China southern. This was facilitated within one hour. However no way to confirm with airline so will have to wait to confirm at airline desk at airport… Read Full Review

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★★★★★

“Excellent service and value”

Written on: 27/02/2015 by shah.Gillani (1 review written)

I had been searching for air-tickets through different service providers, but was unable to find affordable flights for the dates that I needed. After looking through numerous flights on the Travelup website I decided to get some help by phoning the Travelup agent. My call was answered by a man After taking my requirements he reassured me of being able to find me flights that would meet my requirements. Within few minutes he provided me with 6 good options and then went through the pros and… Read Full Review

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★★★★★

“Very well helped”

Written on: 26/02/2015 by vjPerkins306 (1 review written)

had to rebook because of Air France changing a connecting flight. D.E. helped very well to find a suitable solution… Read Full Review

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★★★★☆

“Good service”

Written on: 26/02/2015 by Bell213 (1 review written)

Good service and prompt response to question. Thanks Jimmy… Read Full Review

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★★★★☆

“Be careful when booking”

Written on: 25/02/2015 by TrevorMPN (1 review written)

I made the mistake of trusting the number of hours quoted as total travel time. Consequently I made a booking that included what I thought to be a total journey time of 31hrs (Brisbane to Newcastle) however it turned out to be a total of 48 hours. When re-checking the Travel Up website, and if I had double-checked the arrival date (2 days later) I would have realised that it has to be longer than 31hrs. Having spoken to Jimmy for some time over two days I am pleased to say the error has been… Read Full Review

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