TravelUp Reviews - www.travelup.co.uk

★★★★☆
3.9 / 5
1456
78.8% of users recommend this
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★★★★★

“Excellent costumer service”

Written on: 08/05/2016

Very pleased to have booked with TravelUp. Amazing customer service, communication and atention!… Read Full Review

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★★★★☆

“VERY GOOD SERVICE”

Written on: 07/05/2016 by Lilyana390 (1 review written)

Was searching for flights to Sydney and rang Travel Up, who we have booked with once before. Spoke to a very helpful young man and he searched for the best flights for us. He emailed the details to me, which I then confirmed and a couple of hours later we received our e-tickets. Very happy… Read Full Review

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★★★★★

“Good service”

Written on: 07/05/2016 by Jadiel316 (1 review written)

Was very easy to book with this firm . Website easy to use ,with no problems. All paperwork sorted out quickly and efficiently and got it all through and finished within the hour. Had an email yesterday to say flight times had changed ,all the 'e'tickets sorted out straight away no problems. Very happy with this new company… Read Full Review

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★☆☆☆☆

“Awful service!!!”

Written on: 07/05/2016

Service has been terrible from start to finish. they sent me an email saying there had been a change to my flight schedule which is fine, I accept that these things happen. But the email did not make it clear that I had to reply with an acknowledgement so it was only a week before that they sent a follow up. Now with 2 days before my flight I am still waiting for my re-issued tickets. Approach to customer service is terrible I have rang three times and been told it will be lunchtime, then later… Read Full Review

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★★★★☆

“kept us well informed”

Written on: 07/05/2016 by MarcMeredith366 (1 review written)

I booked flights with Travel up for a family holiday to Florida. Travel Up offered the best prices for well known airlines. I booked very far in advance and we received out E-tickets promptly. Probably as a result of booking so far in advance, there had been several flight schedule changes (all quite minor changes in times and not effecting our travel plans). These changes were beyond the control of Travel Up. However they kept us well informed and reissued E tickets promptly. I did get a… Read Full Review

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★★★★★

“Would recommend, excellent service provided”

Written on: 06/05/2016 by Brock104 (1 review written)

Booked with the person I dealt with , who was excellent and helped me find the ideal flights and at excellent price, would recommend!!!!!! … Read Full Review

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★★★★★

“First time booking- nervous but no need to worry at all”

Written on: 05/05/2016

First time booking with this online company which made me very nervous sceptical and wary, They were the only company offering the flight schedule I required. the agent was extremely patient and polite and efficient , I had numerous concerns and enquiries and my flight path was not the easiest to find as no other company online could offer it to me at a reasonable price. I was still worried until the point of departure where it was all plain sailing or flying rather! All perfect, no problems… Read Full Review

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★★★★★

“When the flights we had booked were changed we...”

Written on: 01/05/2016 by Kiraa356 (1 review written)

When the flights we had booked were changed we e-mailed the company saying we were not happy with the new flights. She found us alternative flights very quickly which we have accepted. … Read Full Review

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★★★★★

“exceptional service ”

Written on: 30/04/2016

Travel Up is amazing, professional and his product knowledge is one of a kind. He made booking for my trip effortless and I had total peace of mind. It's almost a week since booking and I still feel great as I have saved so much money with the way he suggested travelling via connections.. Travel up .. The way up :)… Read Full Review

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★★★★★

“The Best”

Written on: 30/04/2016 by Greenrn1954 (1 review written)

Booked with travel up and has the best experience administration man was very calm. Booked the flight to harare and i wanted to change my dates so i called them and they change it for me without any hassel… Read Full Review

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★★★★☆

“Prompt update ”

Written on: 29/04/2016 by Kennedy262 (1 review written)

I am happy by the promptly update to same changes in the timing of my holiday flights. This allowed me to modify my arrangement at the arrival destination regarding taxis and hotels. … Read Full Review

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★★★★★

“booked nice cheap flights with China Southern to NZ...”

Written on: 28/04/2016 by McNeilat26 (1 review written)

booked nice cheap flights with China Southern to NZ and couldn't get mine & my friends seats confirmed on their website so emailed through and he had done this for me an hour later. Worried that we may have to sit apart for this length of journey was not ideal so thank so much for assisting :) Don't have a negative thing to say!… Read Full Review

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★☆☆☆☆

“Been ripped off by travel up”

Written on: 28/04/2016 by Neilcooper33 (1 review written)

Booked a flight for August, me and my partner both checked the dates and we were sent a confirmation with different dates. Travelup said that they couldn't change the dates, names or even a partial refund. Lost £1130, there are a couple of other people online who this happened to the week before. Has this happened to anyone else?… Read Full Review

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★★★★★

“Awesome supportive service even after I'd booked. ”

Written on: 27/04/2016 by KarliCooper (1 review written)

Thank you so much, the gentleman was unaware I have a slight brain injury and was patient with me throughout the emails and calls. He guided me through the whole process and helped me after I had paid and needed more support. Thank you I will be using you again… Read Full Review

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★★★★★

“Ainslie customer service”

Written on: 27/04/2016 by Johnson88 (1 review written)

Outstanding response I received from travelup, will recommend travelup to friends and families. Continue the good work… Read Full Review

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★★★★☆

“Ainslie Customer Services Travel up”

Written on: 23/04/2016 by Genevieve179 (1 review written)

Very helpful and fast response when dealing with confirmation of my new time schedule. I forgot to confirm changes within 72 hours and they were able to confirm and re-issue my ticket 12 hours before my flight. Very grateful… Read Full Review

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★★★★☆

“Telephone booking ”

Written on: 23/04/2016 by 324Scott (1 review written)

I booked flights on the phone with the agent at travel up , The whole process was made very easy by the support given throughout the transaction as he gave me step by step guidance as I was not quite sure what I was doing. I was assured every step of the way and was informed of details to ensure I had the correct information . I added another passenger to my booking the following day and again he was my help in hand ,I had great customer service and would recommend travel up to my friends and… Read Full Review

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★★★★★

“Excellent Service ”

Written on: 22/04/2016 by sdesai102000 (1 review written)

I had a problem with my verification process due to my computer freezing at the key time. Hafiz Muhammad helped me deal with this perfectly. He was extremely professional and efficient with his services. Thank you. … Read Full Review

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★★★★★

“Great service ”

Written on: 21/04/2016 by Angela6666 (1 review written)

I booked a flight with TravelUp and then realised that I had booked the wrong date! I called their telephone line and was helped by an agent who very kindly fixed the dates for me! I would very much recommend them for both price and customer service!… Read Full Review

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★★★★★

“fast response and kept me informed of all changes”

Written on: 21/04/2016 by 295Moran (1 review written)

fast response and kept me informed of all changes… Read Full Review

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