TravelUp Reviews - www.travelup.co.uk

★★★★☆
3.9 / 5
1635
79.1% of users recommend this
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★★★★★

“Customer Services ”

Written on: 17/01/2017 by eeLynch117 (1 review written)

Thank you so much for your work on this. Generally quick, honest , professional & good response. She has been very helpful. Your customer service has been outstanding. I spoke on the phone this morning she was charming and helpful. After my connection flight in America was changed ! As I'm a lone traveler I wasn't sure what was changing and felt worried . I was sent another e.ticket and I moved it to a folder in my iPad then wasn't able to read it . She suggested I moved it back and all is ok… Read Full Review

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★★★★☆

“All going smoothly”

Written on: 15/01/2017

Booked long haul flights last year and that was straight forward. This week-end had minor changes to flight times (airline update) through from Travel up, had to confirm acceptability, then new e-tickets were issued within 24hrs. Cross checked details on airline web site were as per e-ticket and see aircraft types for out/return flights – all confirmed. As far as I'm concerned, using travel-up has made it easy to book these flights and their customer service has been fine. My only… Read Full Review

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★★★★★

“Excellent Customer Service”

Written on: 14/01/2017

Dimple contacted my friend and I to say our flight had been rescheduled meaning we would arrive at 1.35am rather than 15.35 in Cairo. I emailed to express my displeasure as we had deliberately chosen this flight due to the arrival time. She contacted the airline and we were given the option of flying a day earlier which is what we did… Read Full Review

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★★★★★

“Timely information.”

Written on: 13/01/2017 by EileenWhitehead (1 review written)

Changes to flight booking (expected as booked so far in advanced) timely advised and taken care of without any hassle. Nice work… Read Full Review

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★☆☆☆☆

“flights cancelled”

Written on: 12/01/2017 by zgKing321 (1 review written)

The first leg of my inbound flight to paris was cancelled (I had 3 flights Vientiane - Kunming; Kunming - Beijing; Beijing - Paris. Therefore I was reschedule on a later flight but it meant that I couldn't catch the 2 other flights...The girl did not even realise this. I asked her to reschedule the same flights the day before but it was impossible as what she suggested was to have the first flight Vientiane - Kumning the day before; stay 24 hours in Kunming then catch the flights to Beijing and… Read Full Review

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★★★★★

“Excellent Service ”

Written on: 11/01/2017 by Noe1981 (1 review written)

I had never used a third party before when booking travel but when searching for the best deals I came across this company and booked a long haul flight. It was a better price than going straight to the airline. Today I needed to find 2 more long haul flights so I didn't hesitate and went straight to the web site to book. Great Prices on the web site and friendly staff if you need help… Read Full Review

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★★★★★

“Customer Service”

Written on: 10/01/2017 by GuernseyKeith (1 review written)

I found a flight with travel up via sky scanner and have found their service very attentive. They have been easy to contact by either phone or email and have done everything they can to accommodate my travel requests. I'm now looking forward to a great holiday at a fantastic price and would recommend travel up to any of my friends. … Read Full Review

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★★★★★

“Great Price Great service”

Written on: 10/01/2017 by SophiaOxford (1 review written)

Searching for cheap flight to the USA, I wasn't getting any deals from the main sites. they were all outside my budget. Travel up suddenly popped up on the side and I click on it. Never heard of them before but thought I will give it a go. I receive excellent price and with the same airlines that are quoting 40% more when searching directly on their site. I was very happy with the price. I then forgot to state special request for food choice as both my son and I are vegetarians and we also… Read Full Review

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★★★★★

“Great customer service”

Written on: 10/01/2017 by ElaineSparks1955 (1 review written)

Great price and great customer service… Read Full Review

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★★★★☆

“Great flight service”

Written on: 04/01/2017 by Tuckerbag (1 review written)

Very good prices available on flights that we thought may prove to be awkward to arrange. Follow-up service form minimal changes to flight times filter through efficiently and acknowledgements are always confirmed. Thanks and yes, I would recommend you to friends and family… Read Full Review

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★★★★★

“Flight change”

Written on: 04/01/2017 by Juliox162 (1 review written)

I had the good fortune of having Janki helping me rebook a flight that had been canceled. The service was exceptionally good. My emails were answered in a short manner of time and my flight wishes were fully accommodated. I wish the entire company of full of people such as Janki… Read Full Review

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★★★★★

“excellent polite profesional attitude when dealing...”

Written on: 02/01/2017 by laceylacey1 (1 review written)

excellent polite profesional attitude when dealing with the changes in our travel plans. FIRST CLASS SERVICE. Would recomend this company to any one… Read Full Review

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★★★★★

“Great price and great service !”

Written on: 01/01/2017 by gm.oswald (1 review written)

We found the booking process for our flights very easy and straightforward through the website and on the telephone. After making our booking their admin was excellent with the confirmation coming through very quickly followed by our e-tickets. A few months later our airline made a couple of flight time changes and again this was dealt with very well. We were advised of the amended timings by email and after accepting the changes our new e-tickets were issued no problem… Read Full Review

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★★★★★

“Easy to use and understand. Helpful staff. ”

Written on: 01/01/2017 by JamalBerry22 (1 review written)

Great experience with you. Easy to use site and easy navigation. There was a merchant number required and it was easy to supply this… Read Full Review

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★★★★★

“Booking Easy and very easy to communicate wirh”

Written on: 31/12/2016 by 121Gardner (1 review written)

very happy with booking with this company, straight forward and always kept well Informed with flight changes etc… Read Full Review

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★★★★★

“Flight booking”

Written on: 30/12/2016 by Johnston329 (1 review written)

excellent price. Excellent customer service. I am very happy and would recommend travel up… Read Full Review

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★★★★★

“Very Efficient Service”

Written on: 29/12/2016 by fsMcCabe215 (1 review written)

Very professional customer service and work very quickly. The advisor I spoke to on the phone was very polite and helpful, he was able to deal with my query in satisfactory way. I would not hesitate to recommend this company to a friend. Prices of flights from similar companies were much more expensive so I am pleased I have saved some money booking via travelup… Read Full Review

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★★☆☆☆

“Lack of Confidence”

Written on: 29/12/2016 by MarelyMalloy (1 review written)

I tried to purchase flights but the prices were so out of date that my order was rejected 2 times before I was given a correct price. My confidence in the company began to wain and the operator was not very customer friendly. Also they make bold statements that they do not live up too. A change flight time was communicated to me via email, where I was told that my updated E tickets would be sent within 1 hour. 72 hours later, I am still waiting!… Read Full Review

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★☆☆☆☆

“DO NOT USE THIS COMPANY”

Written on: 23/12/2016 by Kimathappydaz (1 review written)

Please do not ever use this company. I have just been diagnosed with a heart condition and am unable to fly. I tried to move the flight (in good time) but have now lost all my money as they are refusing to communicate with me. At first I was told that there would be a £130.00 fee to change the flight of which I was happy to pay. However on sending them date after date I found none where possible to change to. Travel up refused to give me guidance on dates available. Then after sending them 6… Read Full Review

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★☆☆☆☆

“Not at all impressed ”

Written on: 19/12/2016 by AnnoyedFrustratedtraveller (1 review written)

My flight was cancelled. I called the emergency number, I was told that their responsibilities ended when they issued the ticket. Great service not!… Read Full Review

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