TravelUp Reviews - www.travelup.co.uk

★★★★☆
3.9 / 5
1490
79.1% of users recommend this
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★★★★★

“Quick response”

Written on: 20/06/2016 by Graham474 (1 review written)

He was very helpful from travel up and replied to my query about baggage within 48 hours. … Read Full Review

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★★★★★

“Customer Services Travel up”

Written on: 20/06/2016 by 67Whitaker (1 review written)

Perfect service in helping me get out of a difficult situation. Would definitely recommend and use again… Read Full Review

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★★★★☆

“I have found Dimple Edwin very helpful and really...”

Written on: 19/06/2016 by agMcHugh363 (1 review written)

I have found Dimple Edwin very helpful and really efficient and was able to recognise how important this issue was to me and the response was prompt… Read Full Review

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★★★★★

“Great service, Great price”

Written on: 18/06/2016 by Newton473 (1 review written)

Very easy website, offering good alternatives at a great price, what more could you ask for… Read Full Review

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★★☆☆☆

“Think carefully before using”

Written on: 18/06/2016 by rlPutnam1974 (1 review written)

Bought a ticket via Travelup having found them on Skyscanner. Good price and e-ticket arrived promptly. However, when the airline rescheduled the connecting flight, rendering the schedule unviable, I was offered a refund. The refund was less than I paid, due to the deduction of charges, and TravelUp then said that it would take 8 weeks for the refund to take place. The email communications from Travelup are in poor English and it is clear from their website, which has obvious spelling and… Read Full Review

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★★★★☆

““Ainslie Customer Services Travel up”. ”

Written on: 17/06/2016 by Sandraw7 (1 review written)

The communication between us has been good. It's a pity the flights have had to be changed but working in the travel industry myself I know these circumstances do happen on the odd occasion. I have used Travel Up and Holiday Genie quite a few times before and my family & friends have also used them. I would recommend them as part of your search for flights and full package holidays… Read Full Review

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★★★★☆

“They have been very helpful ”

Written on: 17/06/2016 by CurtisHarding423 (1 review written)

She has been very helpful. After my connection flight in America was changed ! As I'm a lone traveler I wasn't sure what was changing and felt worried . I was sent another e.ticket and I moved it to a folder in my iPad then wasn't able to read it . She suggested I moved it back and all is ok... Thank you… Read Full Review

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★★★★★

“Fast reply on query”

Written on: 17/06/2016

He replied to my email very late in the day around evening and resolved my issue within 24 h. Very please… Read Full Review

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★★★★★

“the person I dealt with  gave me a very prompt...”

Written on: 15/06/2016 by MikeGHorner (1 review written)

the person I dealt with  gave me a very prompt response to my request for up-dated E-Tickets. Many thanks for relieving my stress. … Read Full Review

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★★★★☆

“My experience of Travel Up is - so far so good”

Written on: 15/06/2016 by Tyshawn172 (1 review written)

I have seen some poor reviews of customer service and I hope that my experience continues to be OK - there was a small change in timings but nothing of concern and I was notified by email . Just waiting for updated eticket… Read Full Review

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★★★★★

“Really good service”

Written on: 13/06/2016 by GaryB62 (1 review written)

I booked through travel up after visiting a number of other flight retailers Their website was simple and quick and I had my flight schedule confirmed quickly. However my key reason for writing this review is to compliment them on their after sales service The airline changed its scheduling and this caused a significant change to my return journey. Their customer service representative Dimple was very accommodating and ensured that my flights were quickly rebooked with little fuss Highly… Read Full Review

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★★★★★

“Very good service ”

Written on: 12/06/2016 by Briley390 (1 review written)

I wanted to book flights from London Heathrow to New York. The service I received was very good. I was initially looking at a connection flight but the travel agent gave me a direct flight in the same price which was great. The travel agent gave a really good price and all the details were correct. I received the e-ticket within 1 hour of paying and I entered the reference on the American Airlines website and it all came up. Very good service I would definitely use travel up again… Read Full Review

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★★★★★

“Lovely customer services”

Written on: 12/06/2016 by JeNSon1988 (1 review written)

I have had an issue with my payment security checks and had a phoen call and an email from one of the accounts team adviser Hafiz Muhammad who has explained me well on how to complete the payemnt verification on my payment. The professionalism and polite tone of this adviser has really made me to be one of the regular customer of Travelup. Hope all companies travel compnaies have advisers like Hafiz Muhammad… Read Full Review

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★★★★★

“I was satisfied with short delivery of docs, quick...”

Written on: 09/06/2016 by AlannaKearns (1 review written)

I was satisfied with short delivery of docs, quick response to my additional request. Also they gave me a good counter offer on the day I placed order, which is very flexible… Read Full Review

Jacquelineosullivan's Comment

Written on: 10/06/2016

I would like to congratulate Travel Up for far and away one of the best examples of customer service that I have seen in a long time. He was patient, helpful and really understanding when I wanted to check a lot of specifics. Travel Up should be recognised and rewarded for having staff as good as that!

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★★★★★

“I am so pleased I was directed to Travel-Up to help me...”

Written on: 07/06/2016 by Cailleag13 (1 review written)

I am so pleased I was directed to Travel-Up to help me arrange my holiday travel . The staff member was highly competent and very very patient with me ,(I wish I could thank him personally) . He made time to answer my questions, and explain all necessary detail ensuring I was understanding the information when I was having problems with my internet. A credit to himself and his employer.. I would not hesitate to go back to travel up AGAIN, thank you so much… Read Full Review

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★★★★★

“Very professional service”

Written on: 07/06/2016 by jonhill123 (1 review written)

I booked a long time in advance, and the airline changed my flights to a day later which didn't suit as I'd lose out on a day of holiday. I e-mailed travel up who responded quickly and within 24 hours had rearranged my flights to the day before my original booking (at no extra cost). The service was polite and efficient and now I have an extra day of holiday! All round good result with a lot less hassle than if I'd booked directly through the airline… Read Full Review

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★★★★☆

“Brilliant Service.”

Written on: 04/06/2016 by AminaDiwan (1 review written)

I found the sales advisor to be more than helpful whilst booking my flights to America a fortnight ago. I experienced a slight difficulty online & he was patient enough to talk me through the process whilst I booked online. Extremely good customer service… Read Full Review

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★★★★☆

“Customer Services Travel up”

Written on: 03/06/2016 by Alonzoz413 (1 review written)

After initially have a flight schedule change which meant the date of our arrival was postponed, she found us several other options which look good. We accepted one only to have the airline reschedule again. After a bit of discussion we agreed on another option. After agreeing one option, she still continued to search for a better alternative as the flight was not the easiest regarding changes. Minutes after agreeing the option she came back with another, much better one, which is the flight… Read Full Review

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★★★★★

“Brilliant and helpful item ”

Written on: 02/06/2016 by Haylie282 (1 review written)

Very helpful and fast responding with good offers… Read Full Review

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★★★★☆

“Efficient, polite, helpful”

Written on: 01/06/2016 by CJuster (1 review written)

He helped me resolve any airline change for the 15 people in my party providing 3 different options and staying in constant contact with me. He remained patient throughout and supported all queries and requests I posed.... From not great news to a swift resolution. Thanks … Read Full Review

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