TravelUp Reviews - www.travelup.co.uk

★★★★☆
3.9 / 5
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★★★★★

“Great ”

Written on: 12/02/2017 by RaynaMorrison484 (1 review written)

Very fast at getting back and friendly over the phone… Read Full Review

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★★★★★

“Booking”

Written on: 11/02/2017

Dear Travel Up - We would like to say that we have booked via yourselves today and your travel agent was Absolutely Fantastic and outstanding Customer Services and Support Given and we would recommend yourselves to everyone and will be using Travel Up again for sure - Keep up the amazing services Very Happy and Satisfied Customers Mr & Mrs Akram… Read Full Review

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★★★★☆

“Quick response ”

Written on: 09/02/2017 by Cytav (1 review written)

Reliable and quick response. Easy to deal with. Fantastic service… Read Full Review

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★★★★★

“Good online service”

Written on: 09/02/2017 by utCallahan229 (1 review written)

Easy booking, good price for the flight I wanted, prompt delivery of e-ticket and clearly set out terms and conditions. Perhaps a bit long and wordy on the later 'airline flight time change email', (as highlighted by others), but overall that wouldn't put me off from recommending highly. Better to have too much communication rather than too little - I say. If the airlines and the weather do their bit I'll be well pleased… Read Full Review

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★★★★★

“International Flights ”

Written on: 08/02/2017 by HarperHubbard1985 (1 review written)

Really impressed with the company and how easy and quick to confirm my booking. Really amazing service!!! Would use your company again in future… Read Full Review

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★★★★★

“Excellent service ”

Written on: 07/02/2017 by maDuffy255 (1 review written)

Booked my flights via skyscanner and paid over £4000 for them. I first received a confirmation stating that my booking was confirmed but soon after received another email from travelup stating that they need the authourisat7code from my bank. Or tgey will cancel my tickets as the paymrnt needs additional security verification as requested by the catd provider Which my bank declined to disclose. I therefore rang travelup and he helped me resolve the issue rather than cancel my flights he… Read Full Review

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★★★★☆

“Flight Change”

Written on: 06/02/2017 by rmPurcell290 (1 review written)

I found that I had to read the email detailing the flight changes a couple of times as it was a bit long winded. I just needed to know :- There has been a change to your flights by the airline. Here's the details - existing flights - revised flights. Reply by email to confirm acceptance or phone to discuss ( quoting the 0118 number) Once I'd checked to see what had changed it was fine and the new E ticket was received the next working day… Read Full Review

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★★★☆☆

“Too much text”

Written on: 05/02/2017 by Hoffman1948 (1 review written)

Your emails (especially about the flight change) have way too many words. It should be a lot simpler. I didn't see that I needed to respond to the email first time around. It was only when I read it again in full that I saw I needed to reply to the email… Read Full Review

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★★★★★

“Great service”

Written on: 04/02/2017

Easy to book, great deal and prompt and efficient service from staff member A.Will use Travelup again… Read Full Review

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★★★★★

“Good value flights”

Written on: 03/02/2017 by KasonMoss203 (1 review written)

Booked flights to Bali for October 2017, very cheap quick and easy, also booked airport parking which was good value and done at the same time. I have had to contact customer services when I made an error and it was sorted out no problem at all by email. I have also had flight updates and new times forwarded and these have also been dealt with quickly and easily… Read Full Review

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★★★★☆

“Discovered from airline web site that flight timing...”

Written on: 02/02/2017 by Fitzsimmonskh323 (1 review written)

Discovered from airline web site that flight timing had changed - called travelup and the replacement etickets arrive in my email later in the day That was satisfactory - I would have preferred to have received mail from the company informing me about the changerather than having made the discovery myself overall still happy … Read Full Review

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★★★★★

“Excellent. Preferable. Honest. easy ...”

Written on: 01/02/2017 by bsandouka (1 review written)

Reservation was fast Excellent Follow up Keep emails on Supportive … Read Full Review

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★★★★★

“Good communication”

Written on: 30/01/2017 by Olivier76 (1 review written)

I had contact and he replied to my mails in a correct and friendly way. My questions were solved within 48 hrs. So overall good experience and good customer service. Best regards… Read Full Review

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★★★★★

“Fast, helpful customer service and low prices”

Written on: 30/01/2017 by roohunt27 (1 review written)

Great customer service from TravelUp - Their representative Janki contacted me to inform me the airline had changed our flight schedule for an upcoming trip to Perth, I checked and unfortunately it gave us a very limited time to connect in Singapore - I asked Janki for alternatives and we were quickly offered a very convenient flight a couple of hours earlier that would give us a more comfortable amount of time to connect flights. Fantastic customer service, fast and great communication -… Read Full Review

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★★★★☆

“Customer Services Travel up”

Written on: 29/01/2017

Thanks for all your help and providing adequate notice to the alterations to my flight, i really appreciate it. Would gladly book with you again in the future and would have no hesitation recommending you to a friend or family member. Thanks Again… Read Full Review

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★★★★★

“Superb”

Written on: 28/01/2017 by PatriciaFeltham (1 review written)

I am very impressed by services offered by travelup, had booked my flights during night time where my broswer got funny and I had a message on screen that my payemnt is declined. I was so much concerned as it was nearly 4 and half thusand pounds transaction but I got confident and relaxes soon as I received my phone call. He has been expremly polite with great customer services. He has helped me not only confirming payment but also has arranged wheelchair for my husband. I will definately… Read Full Review

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★★★★★

“Travelup in accounts was amazing. He rang me to...”

Written on: 27/01/2017 by jangold (1 review written)

Travelup in accounts was amazing. He rang me to confirm that my payment details were correct and then proceeded to ensure that all the details were correct. His time, patience and method of dealing with this distressed, upset passenger was friendly, calm and appropriate. Thank you so much for sorting my return journey so efficiently and kindly. The pop up to inform me of cost changes, in the middle of the original transaction threw my details out which meant that my return flight had been… Read Full Review

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★★★★☆

“No worries”

Written on: 26/01/2017 by dmbugler (1 review written)

Despite initial concerns about eticket confirmation and reimbursement of credit card fees (I accidentally selected this when paying with visa debit) everything was promptly attended to by their help desk using email. Now I await for the flights… Read Full Review

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★★★★★

“Good service Had problem with airline schedule chang...”

Written on: 26/01/2017 by Sadiamushtaq (1 review written)

Good service Had problem with airline schedule chang but they sort it out in convenient way. I am happy with there service… Read Full Review

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★★★★★

“Unexpected Helpful service”

Written on: 26/01/2017 by andrew_Dunbar (1 review written)

An issue with my name could of led to major issues on the day of the flight. He spotted an error in the name, was willing to call and resolve the issue within minutes. Very unexpected and very grateful for the service … Read Full Review

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