TravelUp Reviews - www.travelup.co.uk

★★★★☆
3.7 / 5
73% of users recommend this
? Ask our helpful community of experts about this product or company
TravelUp www.travelup.co.uk - Ask a question now

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

★★★★★

“Very good service”

Written on: 28/09/2014 by 487Waugh (1 review written)

Booking was easy and making changes to the booking was done promptly… Read Full Review

Report this review
★★★★☆

“my booking”

Written on: 26/09/2014 by Traveloz (1 review written)

I asked Jimmy at TravelUp to add my Asiamiles Membership no. to my booking. This was done very promptly and confirmed to me… Read Full Review

Report this review
★★★★☆

“Jimmy helping me travel ”

Written on: 26/09/2014 by cscott777 (1 review written)

Assuming all goes well tomorrow with my flight, Jimmy from travelup has been a great help in changing certain details that needed changed in a short space of time. One relieved and happy customer… Read Full Review

Report this review
★★★★★

“Flight on Royal Brunei”

Written on: 24/09/2014 by O'Donnell104 (1 review written)

I found the staff very helpful and patient, as I found it difficult to understand the accent. I was also unsure of how to complete the details and they were more than happy to help me along the way. When the reservation was completed and I received a copy to check and look for any errors, I had a question. My query was immediately dealt with and I was reassured that everything was in order.I coulodn't have asked for better service. Thank you… Read Full Review

Report this review
★★★★★

“Jimmy”

Written on: 24/09/2014 by LibertyPeterson1989 (1 review written)

Excellent service received in amending details of my booking promptly. Really happy with speed,and level of service. Really easy to book my trip through Travel Up too. Definitely recommend… Read Full Review

Report this review
★★★★★

“Extn: 6802 Customer Services Travel up”

Written on: 23/09/2014 by Rory237 (1 review written)

Great service, quickly and efficiently emailed me my e ticket after booking, when seats got confirmed. Problem with airline dates coming back however, travelup let us know that this was the Airlines change and gave us some alternate dates straight away to choose from. And now I have received my new e ticket Thanks very much … Read Full Review

Report this review
★★★★★

“Amendment to my booking”

Written on: 23/09/2014 by peterjchilds (1 review written)

I had made an error in one of the details of my flight booking and Jimmy arranged for it to be corrected very promptly. Excellent service !… Read Full Review

Report this review
★☆☆☆☆

“Avoid at all costs!”

Written on: 22/09/2014

Complete lack of customer service, incompetent advisors with laughable levels of written and verbal communication abilities who give the impression the business is run out of someone's back room. Initial flights re-routed with next to no information provided then told (incorrectly) that rescheduled flights had also been cancelled. Issue only resolved by contacting the airline myself after several emails and (expensive) phone calls. Do yourself a favour, pay a little bit extra and either go… Read Full Review

Report this review
★★★★☆

“I spoke to Francis who was very helpful and happy to...”

Written on: 19/09/2014 by jdt109 (1 review written)

I spoke to Francis who was very helpful and happy to look for several dates that I had in mind. Receipt of email to confirm booking and payment was quick to arrive and the E-ticket also arrived when I was told it would. Overall a good experience and I would recommend this website to friends, and will definitely use it again myself… Read Full Review

Report this review
★★★★★

“Very good service the attention to my requirements was...”

Written on: 18/09/2014 by Mahaboob (1 review written)

I found your service first class and I would recommend it to my friends and family. I would also like to thank the adviser for his patience and all the practical help he gave me… Read Full Review

Report this review
★★★★★

“Very very satisfied”

Written on: 18/09/2014 by Schwartzbf177 (1 review written)

The employee in your company are very patient and are very helpful. They can withstand my poor English and do their best to help me to solve the problem I faced. Due to the pilot strike, I need to change the plan and the flight. In all, I am very satisfied with your service. If needed I will book tickets through you next time and I definitely will recommend your company to my friends. Actually it's my second time to book tickets from your company. Thank you very much… Read Full Review

Report this review
★★★★★

“Complimenting staff at travel up”

Written on: 18/09/2014 by 425Harvey (1 review written)

I needed to change the date of my flight and asked your staff for help. I have noticed that they have dealt with my query efficiently and professionally. Though my problem, which was caused by me, was not solved, I am still happy the way the matter was handled. I don't know how it compares with other agents, but the final penalty I was expected to pay to change the travelling dates was too high, although I was told it will be £75 with some additional cost. But, in my view, to raise it to… Read Full Review

Report this review
★★★★★

“Excellent response.. Total satisfaction... ”

Written on: 17/09/2014 by Paulsnaith1 (1 review written)

I had entered some wrong information when I booked tickets for my family.. Within 12 hours this issue was resolved without question... Excellent response and so quickly sorted out... Now the big test will be fixing another problem as I have entered 2 wrong names.!! However, I'm confident that this will receive equally good response... (Please).. Would definitely use this company again for future travel.... Thanks.... There are no points to complain about.... Nothing more to say other than… Read Full Review

Report this review
★★★★★

“peter brown booking”

Written on: 17/09/2014 by Marissat286 (1 review written)

My adviser Mr Peter Brown was so helpful polite and I would definitely use this company again… Read Full Review

Report this review
★★★★☆

“Quick reply to travel enquiry”

Written on: 17/09/2014

We recently booked flights with travelup and were unclear about the availability of a meal during the flight. I enquired via the web form and received an answer within a few hours. Jimmy's answer was very helpful and clear… Read Full Review

Report this review
★★★★☆

“Happy bunny”

Written on: 16/09/2014 by Mead20 (1 review written)

Very pleased with the price cheaper than the actual airlines price!!! Liked the follow up to changes felt informed with the information proved… Read Full Review

Report this review
★★★★★

“Extn: 6802 Customer Services Travel up”

Written on: 16/09/2014 by Murphyc13 (1 review written)

Excellent customer service. I dealt with a lot of issues regarding my flight as the airline continuously switched my flight times and dates. However the advisor from travel up was brilliant, responded to my queries immediately and addressed all my issues ASAP. Brilliant service… Read Full Review

Report this review
★★★★★

“Value for money”

Written on: 14/09/2014 by puDouglas78 (1 review written)

I did an online booking for a flight from Manchester to Heathrow but the booking was duplicated so luckily there was a facility Where we could cancel it within the 24 hours… Read Full Review

Report this review
★★★★★

“Very good travel agent”

Written on: 11/09/2014 by Rohan112 (1 review written)

Jimmy was most helpful. He replied to my emails swiftly and was able to change my flight booking with no problem… Read Full Review

Report this review
★☆☆☆☆

“Flights didn't exist”

Written on: 11/09/2014 by Kylee200 (1 review written)

Took money for flights that didn't exist, came back with no alternatives. Awaiting refund… Read Full Review

Report this review
overview