TravelUp Reviews - www.travelup.co.uk

★★★★☆
3.9 / 5
1573
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★★★★☆

“Staff Really helpful.”

Written on: 30/09/2016 by Paigep412 (1 review written)

Struggling to book online , had a wonderful member of staff that rang us offering help. Called back when he said he would and hey presto a good deal to New Zealand was booked. Hope everything else runs as smooth from now on… Read Full Review

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★★★★★

“Very good customer service ”

Written on: 22/09/2016 by jadtarcha (1 review written)

I am glad I bought my ticket through your website. I want to thank the agent, he showed high professionalism… Read Full Review

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★★★★★

“Good price and communications”

Written on: 16/09/2016 by Mitchellsw491 (1 review written)

Booking was easy. Price was competitive. Kept updated and clear instructions given as to check in etc. Haven't travelled yet but e-ticket in hand so presuming no problems! Only slight tricky bit was translating what was needed from the e-ticket into what was needed to check in with airline… Read Full Review

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★★☆☆☆

“Not dealing with the customar in professional way this...”

Written on: 16/09/2016 by Tarektaha66 (1 review written)

Not dealing with the customar in professional way this is From my experience with travel up for last 3 years… Read Full Review

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★★★★☆

“Did their Best”

Written on: 15/09/2016 by Emersong41 (1 review written)

American Airlines cancelled flights from Birmingham to New York prior to our flight dates in February. Within 36 hours, the team at Travel Up, had re arranged our flights and put our minds at ease. We had to fly from Manchester but obviously it wasn't Travel Up's fault that flights from Birmingham were cancelled. Travel Up did their best for us and it was appreciated. Thanks… Read Full Review

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★★★★★

“Speedy service with ability to be personal and...”

Written on: 09/09/2016

Speedy service with ability to be personal and flexible. In advance notice of changes in flights. Thank you… Read Full Review

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★★★☆☆

“Still waiting for new E tickets to be issued after a...”

Written on: 08/09/2016 by Medeiros388 (1 review written)

Still waiting for new E tickets to be issued after a flight schedule change… Read Full Review

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★★★★☆

“Customer service travelup”

Written on: 06/09/2016 by Devinexr235 (1 review written)

Found service was efficient and prompted at replying back to emails… Read Full Review

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★★★★☆

“good price, good service”

Written on: 06/09/2016 by Harding314 (1 review written)

Booked with Travel Up as they offered the best price on the flights I wanted. etickets were issued immediately with confirmed flights. Unfortunately one of the flights was cancelled by the airline, leaving us with over 8 hours layover. Contacted the airline and was advised could rebook +/- 7 days free of charge but must do this via the travel agent. Contacted Travel Up by email but took 3 more emails over 3 days before I got a response, with an apology. Once contact was established the… Read Full Review

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★☆☆☆☆

“Worst travel agent”

Written on: 29/08/2016 by 327Bolton (1 review written)

Impossible to speak to. I wondered if this agency was based in India? Some agents sound as if you are speaking via long distance connection. It cost me over thirty pounds in calls to try and change my daughter in laws ticket. I tried to re book my husbands flight but was told my refund would take six weeks and I would be charged a fee!!!!!!! Even though the flight change was done by the airline. I would never ever book through them again nor would my family… Read Full Review

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★★★★★

“nice experience”

Written on: 29/08/2016 by bgKeith72 (1 review written)

Very warmful staff and working hard at night. It is easy to book air-ticket from travel up, and the ticket will be sent to you by email very soon. It is a good place to plan your trip… Read Full Review

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★★★★☆

“Very efficient ”

Written on: 29/08/2016 by ColtenHancock (1 review written)

Great secure service. He was a very friendly operator and had our problem solved very quickly. Thanks for all your help. Very accessible service… Read Full Review

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★☆☆☆☆

“Worst Customer Service Known to Man”

Written on: 28/08/2016 by rzReese340 (1 review written)

Had my flight changed recently to a date which is totally impossible for me. Over a week gone, 17 phone calls, numerous emails and still no one has been able to speak to me about this issue. The customer service is shocking. Trust me, if I had to book a flight again I would avoid this company at all costs. Similar problems happened to a friend of mine as well so this is not an isolated complaint. The flight was cheap but now I see why. The flight was changed to a date which was cheaper but no… Read Full Review

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★☆☆☆☆

“RUN RUN... don't use this agent, they are the worst so...”

Written on: 26/08/2016 by Andersen498 (1 review written)

Don't waste your time and money on this agent. First time to book a flight with them and 3 weeks later they emailed that they have changed my flight.. Why why why. Thy are totally useless and I will never use them again and will not recommend it to any one who want to book a flight and have peace of mind. Why would they change you with out letting you know. RUN RUN RUN AWAY..... Don't ever use this agent… Read Full Review

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★★★★★

“Very quick effiecent service”

Written on: 25/08/2016 by Barkerqy351 (1 review written)

We had a change to the second flight of our outward bound trip. I rang Air Canada who instructed me to contact the original travel agent which I did. Travel Up were very quick and helpful. I would recommend this company and use again… Read Full Review

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★★★★★

“Good reliable service”

Written on: 24/08/2016 by rjDowling1971 (1 review written)

Very happy with booking with TravelUp. Competitively good value tickets. Good and friendly customer service. I thoroughly recommend this travel company… Read Full Review

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★★★★☆

“Flight Booking”

Written on: 24/08/2016 by georgemcgill (1 review written)

My initial booking for flights was superb but after a week the airline involved cancelled one of the flights and rescheduled it for the following day. This would have meant a 27 hour wait at the airport. Travel Up informed me about the change and also told me that both my initial flights would be changed to suit the one that the airline had cancelled. Unfortunately the airline did not show this so I had to contact Travel Up to highlight my problem. Initially their support service did not reply… Read Full Review

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★★☆☆☆

“I had to do it myself”

Written on: 24/08/2016 by Jacen110 (1 review written)

My flight was amended by the airline to which the travel operator did not Try to accomodate my requests,ie I didn't want my travel time to be over 13 hours- she told me I had to call the flight operator directly. There were Back and forth emails asking for the same flight on a different day, I asked for other options and she didn't bother trying to help. Finally after calling the The flight operator she kindly told me other flight options and told me to tell the travel operator what to book… Read Full Review

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★★★★★

“Excellent customer service”

Written on: 23/08/2016 by Aaden38 (1 review written)

He was very efficient. Called me back when he said he would and dealt with everything at speed. I am very impressed with him and he has given me massive confidence in your company. I will recommend travel up only due to my experience with him. The previous operator i dealt with at your company was a disgrace. He has more than made up for that experience. He is a credit to your company… Read Full Review

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★★★★★

“reassuring, excellent, patient and extremely helpful”

Written on: 22/08/2016 by Cherish27 (1 review written)

I'm extremely satisfied with the service I received. I was very worried when the airline cancelled my connecting flight. The travel up advisor was lovely and reassuring. She organised everything and did it very quickly. I then had a courtesy call following that to confirm all arrangements have been done to my satisfaction. Excellent service. Thank you very much… Read Full Review

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