TravelUp Reviews - www.travelup.co.uk

★★★★☆
3.8 / 5
76.2% of users recommend this
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★★★★☆

“Quick responce and cheap ”

Written on: 22/10/2013

I had a number of queries which travel up responded to quickely… Read Full Review

Replytravelup's Comment

Written on: 22/10/2013

Thank you for your feedback. We are constantly looking to improve our service and we appreciate your comments.

We look forward to serving you again in the future.
Travel Up Customer Service Department

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★★★★★

“very good service ”

Written on: 19/10/2013

At first it was quite scary that there were chances that I could have lost the ticket just for an omitted surname. But after few correspondence it was all sorted and my surname was added at no extra cost which I truly appreciated. Thanks to your empathetic team. I did not like the initial impression that your tickets are absolutely unchangeable no matter what. I think your tickets shoukd be a lot more open to changes and attractions. matter th3 c the circumstances. I think that… Read Full Review

Replytravelup's Comment

Written on: 21/10/2013

Thank you for your feedback. We are constantly looking to improve our service and we appreciate your comments.

We look forward to serving you again in the future.
Travel Up Customer Service Department

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★★★★☆

“good survice”

Written on: 19/10/2013

good service with relatively efficient work and with quick reply… Read Full Review

Replytravelup's Comment

Written on: 21/10/2013

Thank you for your feedback. We are constantly looking to improve our service and we appreciate your comments.

We look forward to serving you again in the future.
Travel Up Customer Service Department

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★★★★★

“Great service and prices”

Written on: 16/10/2013

I have bought flights with TravelUp twice already and I am very pleased with the service provided as well as the good deals on the prices. In one of the occasions I had to change my flight dates and the person I've spoken to in TravelUp was extremely helpful and patient in checking all the possibilities for a better price. I will definitely be using it again and highly recommend it. :)… Read Full Review

Replytravelup's Comment

Written on: 17/10/2013

Thank you for your feedback. We are constantly looking to improve our service and we appreciate your comments.

We look forward to serving you again in the future.
Travel Up Customer Service Department

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★★★★★

“cancelation of reservations”

Written on: 16/10/2013

I was having problems with my card payment and needed to cancel the reservations and confirm the payments did not go through. The customer service was very helpful and very quick. THANKS! … Read Full Review

Replytravelup's Comment

Written on: 17/10/2013

Thank you for your feedback. We are constantly looking to improve our service and we appreciate your comments.

We look forward to serving you again in the future.
Travel Up Customer Service Department

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★★★★★

“fantastic”

Written on: 14/10/2013

fantastic service great ckjhrks… Read Full Review

Replytravelup's Comment

Written on: 17/10/2013

Thank you for your feedback. We are constantly looking to improve our service and we appreciate your comments.

We look forward to serving you again in the future.
Travel Up Customer Service Department

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★★★★★

“Changing seat position, no problem!!”

Written on: 12/10/2013 by HamishRekdens (1 review written)

We had been assigned seats that were not together but a phone call to Travelup and all was put right and an email confirming changes was in my inbox within minutes. Great job done… Read Full Review

Replytravelup's Response to HamishRekdens's Review

Written on: 13/10/2013

Thank you for your feedback. We are constantly looking to improve our service and we appreciate your comments.

We look forward to serving you again in the future.
Travel Up Customer Service Department

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★☆☆☆☆

“Shocking and disgusting”

Written on: 12/10/2013

This company has been responsible for causing me to experience what I can only describe as the WORST holiday experience of my life. After booking with TravelUp ten months ago, I have only now, today, received a refund for what should have been the holiday of a lifetime. I have been without almost £700 of my hard earned money for months because this company has NO CLUE about customer service. And before you think I'm thanking them for said refund. This has not been down to them but thanks to… Read Full Review

Replytravelup's Comment

Written on: 13/10/2013

Thank you for your feedback and we apologise for the level of service you have received which we assure you is not the standard we expect to be provided.

The airline has the right to change or cancel their flight schedule at any time for any reason they deem necessary and as your travel agent our responsibility is to inform you of these changes as soon as possible.

If you could kindly forward any written correspondence you have by email with the subject Review Centre 2283453 we shall look into this for you and remedy as appropriate.

We look forward to hear from you
Travel Up Customer Service Department

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Guesting1's Comment

Written on: 17/01/2014

I don't appreciate thus "bog standard" reply. Take some responsibility for the shocking lack of customer service Travel Up.

The airline is of course well within their rights to change the flight. But seeing as though the airline company your travel agent chose for me and guaranteed I had a flight with went BUST FOUR months before I was informed that my flights were cancelled is utterly and ashamedly UNACCEPTABLE.

I have since messaged your review centre as you suggested above and surprise, surprise heard absolutely nothing. Thank goodness for my bank because without then I would still be out almost £700 thanks to your joke of a company. I will never ever book with you again and have encouraged all of my family and friends to do the same.

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★★★★★

“i am happy with charlie so thank you for help me im...”

Written on: 12/10/2013

thank you for every one to help me so thank you Charlie so I will tell every one to booking on the travelup thank you for help… Read Full Review

Replytravelup's Comment

Written on: 13/10/2013

Thank you for your feedback which is always appreciated, we will be sure to pass your thanks onto Charlie.

We look forward to serving you again in the future.
Travel Up Customer Service Department

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★★★★☆

“John Innes review”

Written on: 12/10/2013

I was happy with Jimmy's help and professionalism.My flight changes and cancelation was dealt with very quickly and smoothly. My only concern was that when I initially called to make my changes there wasn't any member of staff other than Jimmy that could deal with my enquiry,and unfortunately he was away from the office and was unable to make the changes until his return the following day… Read Full Review

Replytravelup's Comment

Written on: 13/10/2013

Thank you for your feedback which is always appreciated, we will be sure to pass your thanks onto Jimmy.

We look forward to serving you again in the future.
Travel Up Customer Service Department

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★★★★★

“Awesome Service”

Written on: 11/10/2013 by blondeandbeautiful (1 review written)

I booked a ticket to Australia yesterday and was very happy with Travel-Up.They are Extremely Helpful,Trustworthy company,I want to thank the agent for all her help,keep up the good work… Read Full Review

Replytravelup's Response to blondeandbeautiful's Review

Written on: 11/10/2013

Thank you for your feedback. We are constantly looking to improve our service and we appreciate your comments.

We look forward to serving you again in the future.
Travel Up Customer Service Department

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Blondeandbeautiful's reply to Replytravelup's Comment

Written on: 12/10/2013

You are welcome
will always choose Travel-Up in future
thanking you

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★★★★★

“First class service, very helpful”

Written on: 11/10/2013

I would rather call this guy a Gem, an excellent customer care officer with a first class professional approach. We would definitely recommend your company to our friends and colleagues! thanks adam… Read Full Review

Replytravelup's Comment

Written on: 11/10/2013

Thank you for your feedback. We are constantly looking to improve our service and we appreciate your comments. We will pass your thanks onto Adam.

We look forward to serving you again in the future.
Travel Up Customer Service Department

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★★★★★

“The best service ever”

Written on: 10/10/2013

I booked a ticket to south Africa,I've got the best price for my flight and staff was so friendly and helpful she stayed with me on the phone and help me with every information I needed I will recommend friends and family to get your flight ticket from travel up … Read Full Review

Replytravelup's Comment

Written on: 10/10/2013

Thank you for your feedback. We are constantly looking to improve our service and we appreciate your comments.

We look forward to serving you again in the future.
Travel Up Customer Service Department

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★★★★★

“No Problem ”

Written on: 10/10/2013 by BrianHale (1 review written)

I booked my ticket's to thailand with travelup and found them very helpful. Thomas Lewis was very patient on the phone with me when i wanted him to resend my tickets to another e mail address he provided me with everything i requested i found his telephone manner excellent top mark's, i will be booking my 2014 tickets with this company very very pleased. Brian Hale… Read Full Review

Replytravelup's Response to BrianHale's Review

Written on: 10/10/2013

Thank you for your feedback. We are constantly looking to improve our service and we appreciate your comments. We will pass your thanks onto Thomas.

We look forward to serving you again in the future.
Travel Up Customer Service Department

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★★★★★

“Best price and best service, great value for money!”

Written on: 09/10/2013 by DanielleGordon (1 review written)

I've had a great experience with 'Travel up' in my last flight booking with them. They offered me the best price I could find in the online market and when I had some trouble with making some changes to the name on the ticket, a warm hearted staff Mr C. put extra effort and figured out how to help me with charging extra administration fees. I am really graceful for his help and effort. I have no doubt to recommend 'Travel up' to anyone who wants a great service at the cheapest price! Thank… Read Full Review

Replytravelup's Response to DanielleGordon's Review

Written on: 10/10/2013

Thank you for your feedback. We are constantly looking to improve our service and we appreciate your comments.

We look forward to serving you again in the future.
Travel Up Customer Service Department

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★★★★★

“1st Class Customer Service”

Written on: 08/10/2013 by Dannimac (1 review written)

Extremely helpful trustworthy company! Unfortunately I had to cancel the trip I had booked through Travelup, due to a broken leg, it was a very stressful disappointing time for me and Travelup couldn't have been more accommodating and helpful in sorti g out all the information I needed for my travel insurance company to make a claim.They genuinely cared and were concerned about my situation and went the extra mile. I would definitely use Travelup in the future!… Read Full Review

Replytravelup's Response to Dannimac's Review

Written on: 09/10/2013

Thank you for taking the time to leave your feedback. It is very much appreciated.

We are glad to hear we have been able to make this time a little easier for you and look forward to serving you again when you are well enough to make the trip.

Kind Regards
Travel Up Customer Service Department

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★★★★★

“BRILLIANT SERVICE!”

Written on: 07/10/2013

Recently booked an expensive trip to Rio for the World Cup. Got best price with Travel up but I made an error with the booking by putting in wrong name. Expected a real hassle and charge ala fleecyjet amd rypoffair. Called with some trepidation to finf and immediate response,a quick resolution great communication and NO CHARGE! Would use them again and again and big thanks to their guy Mark for all his help. … Read Full Review

Replytravelup's Comment

Written on: 09/10/2013

Thank you for your feedback. We are constantly reviewing our customer service levels and appreciate all comments left here.

We shall forward your thanks onto Mark who I am sure will be most grateful. We wish you a fantastic trip!

We look forward to serving you again in the future.
Travel Up Customer Service Department

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★★★★★

“I got the best price for my flight and staff was so...”

Written on: 07/10/2013

I got the best price for my flight and staff was so friendly I will recommend to every one I know to get ur flight ticket from travel up… Read Full Review

Replytravelup's Comment

Written on: 09/10/2013

Thank you for taking the time to reply and for your positive comments.

We spend a great deal of time ensuring our web site is simple and easy to use and that we offer the best prices available.

We look forward to taking care of your travel arrangements again in the future.

With warm regards from Travel Up

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★★★★☆

“EXCELLENT COSTUMER RELATION”

Written on: 07/10/2013

This is my first time in touch with Travelup Limited and was serviced by a gentleman. He's very courteous and friendly. His help ease my struggle. I had a terrible experience with other Travel companies before. I will continue to patronise Traveup Ltd and will keep recommending them to friend … Read Full Review

Replytravelup's Comment

Written on: 09/10/2013

Thank you for your feedback. We are constantly working to improve our service and we appreciate your comments.

We look forward to serving you again in the future.
Travel Up Customer Service Department

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★★★★★

“Saved a lot of time”

Written on: 05/10/2013

Recommended by a friend it was the best price all round and saved so much time, The staff were friendly and everything went smoothly with the bookings will definitely use this company again… Read Full Review

Replytravelup's Comment

Written on: 09/10/2013

Thank you for taking the time to reply and for your positive comments.

We spend a great deal of time ensuring our web site is simple and easy to use and that we offer the best prices available.

We look forward to taking care of your travel arrangements again in the future.

With warm regards from Travel Up

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