TravelUp Reviews - www.travelup.co.uk

★★★★☆
3.9 / 5
1727
79% of users recommend this
? Ask our helpful community of experts about this product or company
TravelUp www.travelup.co.uk - Ask a question now

Media Gallery for TravelUp www.travelup.co.uk

TravelUp www.travelup.co.uk

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

★★★★★

“Exceptional service”

Written on: 26/04/2015

I hadn't received my E-ticket as expected so sent an email chasing it up this morning (Sunday) fully expecting it to be dealt with tomorrow. Not only did I have a response this morning from Jimmy, but also had a follow up email to make sure I had received the documentation. Fantastic response, especially on a Sunday, not a normal business day. This attention to detail was above & beyond what I expected. Thank you… Read Full Review

Get Great Holidays Deals From Expedia
Report this review
★★★★☆

“Air ticket reservation”

Written on: 26/04/2015 by Gillespiepb258 (1 review written)

Questions I had relating to my reservation were all answered by phone and by email within a reasonable timescale… Read Full Review

Get Great Holidays Deals From Expedia
Report this review
★★★★☆

“Good service but could work more on communication”

Written on: 24/04/2015 by sazzabarton (1 review written)

We used travelup to book a return flight from London Heathrow to JFK and made a booking for 5 people (2 adults, 3 children). The next day I needed to add someone to the booking. It was a bit of a faff and then the e tickets gave different boarding times. Not great as the addition was a 14 year old child. Whilst everything worked out really well we will had months worrying that the 14 year old would be on a different flight from us. Other than that we got instant e tickets and then had to… Read Full Review

Get Great Holidays Deals From Expedia
Report this review
★★★★★

“Quick and easy to use”

Written on: 24/04/2015 by vgWeeks443 (1 review written)

I have used Travelup a few times now and feel very confident in their reliability and good service. The site is easy to use and their response is very fast. I would have no hesitation in using them in the future… Read Full Review

Get Great Holidays Deals From Expedia
Report this review
★★★★☆

“Confirmation of tickets”

Written on: 24/04/2015 by IzabellaFlanagan211 (1 review written)

I was stuck with ticket confirmation but help by Jimmy partially sort out if it is confirm I will be happy with Jimmy help thank's… Read Full Review

Get Great Holidays Deals From Expedia
Report this review
★★★★★

“high quality service”

Written on: 23/04/2015 by Cici-zhang (1 review written)

Thank you for James let me know the new schedule and updated information about flight. I am satisfied with the service very much… Read Full Review

Get Great Holidays Deals From Expedia
Report this review
★★★★★

“Prompt, communication, value”

Written on: 23/04/2015 by 180Roy (1 review written)

Great communication on flights & offered the best prices. I will definately book again & recommend to family & friends… Read Full Review

Get Great Holidays Deals From Expedia
Report this review
★★★★☆

“Quick and friendly reply”

Written on: 22/04/2015 by Terrellg303 (1 review written)

The Travel Up sales assistant Jimmy replied to my query in a polite and efficient manner. I now have all the information I need to book in online for my upcoming flight… Read Full Review

Get Great Holidays Deals From Expedia
Report this review
★★☆☆☆

“Time changes and airport changes”

Written on: 22/04/2015 by veCochran40 (1 review written)

Completely disappointed in Vietnam airlines. We firstly have had time changes which meant I had to go to London one day before and book an hotel. They then changed the time again, where it wasn't necessary for me to go the night before. I had already made this reservation of the hotel and had to pay additional £140 for changes made to my connector flight. The airline then changed the departure airport. The hotel I booked in Gatwick is no good as we will now depart from Heathrow. This inuded… Read Full Review

Get Great Holidays Deals From Expedia
Report this review
★☆☆☆☆

“Phoned 5 times, still not received tickets!!!”

Written on: 20/04/2015 by MylieDawson373 (1 review written)

First of all I phone and the man says it's because it the weekend you have not received you e ticket, I wait till Monday... Still no E -ticket. I phone up asking again and the man says you should get it by 4pm, it's now 5pm I phone up again and I explain my story the man says there was an error, I will get a call back in one hour. I'm still waiting after two hours, so I therefore phone again and the man hangs up on me! I have just phoned again and the man said it will be sent to me in 10 mins… Read Full Review

Get Great Holidays Deals From Expedia
Report this review
★★★★★

“Super quick service ”

Written on: 20/04/2015 by 190Leslie (1 review written)

Sent a meal request for my flight and got it done within an hour by Jimmy. Excellent super quick service! … Read Full Review

Get Great Holidays Deals From Expedia
Report this review
★★★★★

“Excellent and very helpful!! Really friendly xx...”

Written on: 18/04/2015 by Humphrey336 (1 review written)

Excellent and very helpful!! Really friendly xx Regards … Read Full Review

Get Great Holidays Deals From Expedia
Report this review
★★★★☆

“Cheaper than Kayak!”

Written on: 17/04/2015 by joffml (1 review written)

So impressed with the value i got for my tickets. Also needed to change my flight, which they did without any extra cost, and (apart from one misunderstanding of a message I sent) pretty quick response to emails. I travel almost every week with business and will definitely use these guys as part of my flight search process… Read Full Review

Get Great Holidays Deals From Expedia
Report this review
★★★★★

“excellent customer service”

Written on: 15/04/2015 by RicardoBailey214 (1 review written)

Excellent customer service and value. No problems. Follow up enquiry handed promptly by Jimmy… Read Full Review

Get Great Holidays Deals From Expedia
Report this review
★★★★★

“Most helpful indeed.”

Written on: 13/04/2015 by Maure (1 review written)

The response email from TravelUp was efficient & courteous. They were most helpful . Your helpful attention & service totally made my day. Thank you… Read Full Review

Get Great Holidays Deals From Expedia
Report this review
★☆☆☆☆

“Very poor customer ”

Written on: 12/04/2015

I wanted to confirm my booking after reading various reviews on line. To my horror the negative experience of others was confirmed. Staff lack customer service and respect. I certainly won't use them again… Read Full Review

Get Great Holidays Deals From Expedia
Report this review
★★★★☆

“Review”

Written on: 11/04/2015 by Courtneys190 (1 review written)

Jimmy responded to my two enquires quickly and knowledgeably. Many Thanks… Read Full Review

Get Great Holidays Deals From Expedia
Report this review
★★★★★

“A decent firm”

Written on: 10/04/2015 by petermadd13 (1 review written)

Unfortunately a trip I booked was cancelled due to snow. Travel up handled the refund claim efficiently. They responded to all emails promptly. In my opinion one of the best ways to asses a travel organisation is how they handle things when something goes wrong. I have no complaints at all and am happy to recommend them… Read Full Review

Get Great Holidays Deals From Expedia
Report this review
★★★★★

“Very impressive.”

Written on: 09/04/2015 by abubakr49 (1 review written)

I found my flight booking,a very rewarding experience.The web-site was very easy to navigate around,with lots of detail.I phoned customer service with a query ref my booking,i was dealt with in a very professional manner,the gentleman that i spoke to,could not have been more helpful than he was.I would have no hesitation recommending this company to other people.I will definitely book again in the not too distant future… Read Full Review

Get Great Holidays Deals From Expedia
Report this review
★★★★★

“Easy Flight Tickets”

Written on: 08/04/2015 by jeffpovey (1 review written)

Very easy to book tickets, and James Anderson in Admin / Customer Service responds promptly to queries. I would hapilly recommend Travel Up to friends, family and colleagues… Read Full Review

Get Great Holidays Deals From Expedia
Report this review
overview
Great Deals on Expedia