TravelUp Reviews - www.travelup.co.uk

★★★★☆
3.8 / 5
1058
77% of users recommend this
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★★★☆☆

“I had a problem as our flight times changed and...”

Written on: 08/12/2013

I had a problem as our flight times changed and struggled to get alternative schedules. It caused me a lot of stress but her helped to re-arrange a new schedule which I am now happy with… Read Full Review

Replytravelup's Comment

Written on: 17/12/2013

Unfortunately the airlines can change their flight schedule at any time if they deem it necessary. We are glad to hear we have been able to rebook you a suitable alternative.

We look forward to serving you again in the future.
Travel Up Customer Service Department

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★★★★☆

“Good value and quick response to payment problem”

Written on: 07/12/2013

Very pleased with price for airline tickets, slight problem with card payment but this was sorted out over phone and email easily. Booked KLM flight and found no problem checking-in online. Would recommend TravelUp as prices were competitive… Read Full Review

Replytravelup's Comment

Written on: 17/12/2013

Thank you for taking the time to reply and for your positive comments.

We spend a great deal of time ensuring our web site is simple and easy to use and that we offer the best prices available.

We look forward to taking care of your travel arrangements again in the future.
With warm regards from Travel Up

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★★★★☆

“Good and clear service”

Written on: 06/12/2013 by urgenttraveler (1 review written)

From making the initial reservation with Usman of Travel-up I have been happy though there was a flight amendment that wasn't their fault. At the last moment (day before the flight) I asked some question's regarding the reservation and baggage allowances and was answered very promptly and accurately by Austin Conner. Great overall… Read Full Review

Replytravelup's Response to urgenttraveler's Review

Written on: 17/12/2013

Thank you for your feedback. We are constantly looking to improve our service and we appreciate your comments.
We will be sure to pass your thanks on to Usman and Austin.

We look forward to serving you again in the future.
Travel Up Customer Service Department

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★★★★★

“Flight to Adelaide”

Written on: 05/12/2013 by tpepperloy (1 review written)

Travelup staff were helpful, friendly and very quick to answer any queries. I didn't have to wait ages when ringing to speak to somebody which is always a bonus nowadays. I would fully recommend travelup to anybody and will use them again for my flight next year! Well done! Keep up the good work!… Read Full Review

Replytravelup's Response to tpepperloy's Review

Written on: 17/12/2013

Thank you for your feedback. We are constantly looking to improve our service and we appreciate your comments.

We look forward to serving you again in the future.
Travel Up Customer Service Department

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★★★★★

“Booking Special Assistance”

Written on: 05/12/2013

I was very pleased with service provided in my request for Special Wheelchair Assistance for my husband on our journey booked to Sri Lanka in February 2014. The advice and booking was completed in a fast and efficient manner. I would have no problem in recommending Travelup to friends. There is nothing that I did not like about this phone call… Read Full Review

Replytravelup's Comment

Written on: 05/12/2013

Thank you for your feedback. We are constantly looking to improve our service and we appreciate your comments.

We look forward to serving you again in the future.
Travel Up Customer Service Department

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★★★★★

“Easy Peasy”

Written on: 04/12/2013 by mickthemedic (1 review written)

Had a bit of trouble trying to book on line as the flight prices were constantly changing or being sold out. Went to the helpline phone number and got what I was after with minimal effort. I was talked all the way through the process and only ended the conversation after all confirmations of the booking had been completed. Excellent service… Read Full Review

Replytravelup's Response to mickthemedic's Review

Written on: 05/12/2013

Thank you for your feedback. We are constantly looking to improve our service and we appreciate your comments.

We look forward to serving you again in the future.
Travel Up Customer Service Department

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★★★★★

“canadian holiday 2013”

Written on: 03/12/2013 by mumskie (1 review written)

we booked the flights as they were the best on the market. I am so pleased i did as the service we have received is brilliant. I had to add that my mum(83yrs old) needed assistance to the plane. It was so simple to email them, their response was just excelent. Brilliant customer service from travel up. They not only confirmed it, but booked our seats too. how about that for brilliant service. it will make our journey to spend Christmas with my brothers very special. A massive thumbs up… Read Full Review

Replytravelup's Response to mumskie's Review

Written on: 05/12/2013

Thank you for your feedback. We are constantly looking to improve our service and we appreciate your comments.

We look forward to serving you again in the future.
Travel Up Customer Service Department

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★★★★★

“Customer Service fantastic, thanks AC!”

Written on: 03/12/2013 by jack2319 (1 review written)

Customer Service really is second to none, so very helpful and friendly wish I could name names! I had booked the wrong flight and it was sorted for me swiftly at no cost, and with much reassurance I now had the right times! Thank you… Read Full Review

Replytravelup's Response to jack2319's Review

Written on: 05/12/2013

Thank you for your feedback. We are constantly looking to improve our service and we appreciate your comments.
We will be sure to pass your thanks on to Austin Connor.

We look forward to serving you again in the future.
Travel Up Customer Service Department

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★★★★★

“Great service ”

Written on: 02/12/2013 by TeresaHW (1 review written)

I needed to change my flight - it was all carried out quickly, efficiently and politely, thanks to Amir… Read Full Review

Replytravelup's Response to TeresaHW's Review

Written on: 05/12/2013

Thank you for your feedback. We are constantly looking to improve our service and we appreciate your comments.
We will be sure to pass your thanks on to Amir.

We look forward to serving you again in the future.
Travel Up Customer Service Department

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★★★★★

“EXTREMELY helpful and quick”

Written on: 02/12/2013 by nickhaslam (1 review written)

Had a problem with sick mother in thailand and needed to change flights on oman air, emailed company, responded VERY quickly and fast at every styage of the process, many thabnks. N Haslam and Suradech Sata BRIGHTON… Read Full Review

Replytravelup's Response to nickhaslam's Review

Written on: 05/12/2013

Thank you for your feedback. We are constantly looking to improve our service and we appreciate your comments.

We look forward to serving you again in the future.
Travel Up Customer Service Department

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★★★★★

“Awesome Customer Service (PETER)”

Written on: 01/12/2013

Very polite and efficient agent. Saved me a fortune, dealt with me very positively. I recommend this guy to everyone. Peter you are an asset for this company.. (Y)… Read Full Review

Replytravelup's Comment

Written on: 05/12/2013

Thank you for your feedback. We are constantly looking to improve our service and we appreciate your comments.
We will be sure to pass your thanks on to Peter.

We look forward to serving you again in the future.
Travel Up Customer Service Department

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★★★★☆

“Helpful in changing my tickets”

Written on: 30/11/2013

12 minutes after having confirmed my purchase online, I realized that I had booked the wrong dates from my trip. I called TravelUP and spoke to Peter Brown. He was very helpful in negotiating a lower penalty fee (within my budget) with the airline and getting my tickets changed to the right departure dates. He replied in a timely and consistent manner to all my emails, called me to keep me updated on the progress of my request and made sure that all my booking information was correct before… Read Full Review

Replytravelup's Comment

Written on: 05/12/2013

Thank you for your feedback. We are constantly looking to improve our service and we appreciate your comments.
We will be sure to pass your thanks on to Peter.

We look forward to serving you again in the future.
Travel Up Customer Service Department

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★★★★☆

“Give them a try”

Written on: 30/11/2013 by designnell (1 review written)

After several firms I contacted giving me low prices on their web sites only to try and sell me more expensive flights of the basis that the seats are going fast I tried TravelUp. The price did go up a little but they tried hard to get close and certainly found the price I had been offered. Well done. Booking went smoothly and now I await my tickets… Read Full Review

Replytravelup's Response to designnell's Review

Written on: 05/12/2013

Thank you for taking the time to reply and for your positive comments.
We spend a great deal of time ensuring our web site is simple and easy to use and that we offer the best prices available.

We look forward to taking care of your travel arrangements again in the future.
With warm regards from Travel Up

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★★★★☆

“Excellent service”

Written on: 29/11/2013

After booking my flights to Australia on line I realised I'd entered the wrong year of birth for my daughter!...I contacted Travel up & the Advisor amended this straight away for me. There was no extra cost due to a slight info change & assured me there would be no problems when checking in. The Advisor was very helpful and well mannered. Thank you… Read Full Review

Replytravelup's Comment

Written on: 05/12/2013

Thank you for your feedback. We are constantly looking to improve our service and we appreciate your comments.

We look forward to serving you again in the future.
Travel Up Customer Service Department

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★★★★★

“Top treatment”

Written on: 28/11/2013

'travel up' offered up competitive prices to Thailand so I gave them a ring. The reception was prompt & courteous but most of all the travel agent was competent and clear. I was offered a range of flights & prices. I was not pressured in any way & the benefits of each flight were explored. Having chosen flight I was directed to a web site / payment platform that protected myself & the agency - this was reassuring & it worked without a glitch. Once the payment had been received my e-ticket &… Read Full Review

Replytravelup's Comment

Written on: 05/12/2013

Thank you for your feedback. We are constantly looking to improve our service and we appreciate your comments.

We look forward to serving you again in the future.
Travel Up Customer Service Department

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★★★★★

“Smooth process”

Written on: 28/11/2013 by Mattspeechley (2 reviews written)

Booked through skyscanner and a Travel up had the best price. Easy process. I have not flown yet but so far so good. Customer services responded personally to a question I sent within hours. Impressed… Read Full Review

Replytravelup's Response to Mattspeechley's Review

Written on: 05/12/2013

Thank you for taking the time to reply and for your positive comments.
We spend a great deal of time ensuring our web site is simple and easy to use and that we offer the best prices available.

We look forward to taking care of your travel arrangements again in the future.
With warm regards from Travel Up

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★★★★★

“Excellent!!!”

Written on: 28/11/2013

I would recommend strongly for anyone to use this company. The company was very helpful in quite depressing incident I had had while on holiday in Bangkok. End up in hospital and could not flight back and managed to sort out my new booking without any problem. Keep this way, good work… Read Full Review

Replytravelup's Comment

Written on: 05/12/2013

Thank you for your feedback. We are constantly looking to improve our service and we appreciate your comments.

We look forward to serving you again in the future.
Travel Up Customer Service Department

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★★★★★

“Flight to Japan”

Written on: 28/11/2013

This booking was made very easy by the guy on the end of the phone Peter he not only carried out his duties very professionally but went above and beyond the call of duty by helping me to get the right seats on the aircraft after the booking, by ringing me back and explaining how I could change my seating requirements. I having been in a senior position in sales I know that choosing the right staff to deal directly with customers is very important. Your company in the case of this employee has… Read Full Review

Replytravelup's Comment

Written on: 05/12/2013

Thank you for your feedback. We are constantly looking to improve our service and we appreciate your comments.
We will be sure to pass your thanks on to Peter.

We look forward to serving you again in the future.
Travel Up Customer Service Department

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★★★★☆

“Very good”

Written on: 28/11/2013

Good service, polite, efficient, timely… Read Full Review

Replytravelup's Comment

Written on: 05/12/2013

Thank you for your feedback. We are constantly looking to improve our service and we appreciate your comments.

We look forward to serving you again in the future.
Travel Up Customer Service Department

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★★★★★

“Fahad in Customer Services is great ”

Written on: 27/11/2013 by bounce40 (1 review written)

Fahad helped me book my flights after I ran into difficulty booking on-line. He was very patient and helpful in finding me the best flights to suit my needs. During the booking my email and laptop played up but, Fahad was very patient and polite and offered me technical advice on how to solve the issues I was having. I thoroughly recommend this Travel Agent :)… Read Full Review

Bounce40's Response to bounce40's Review

Written on: 27/11/2013

Ooops, I made a mistake and gave the wrong name for this member of customer service staff - the great helper was actually called Peter Brown. I hope I've clearedup any cconfusion:-D

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Replytravelup's reply to Bounce40's Comment

Written on: 28/11/2013

Thank you for your feedback. We are constantly looking to improve our service and we appreciate your comments.
We will be sure to pass your thanks on to Peter.

We look forward to serving you again in the future.
Travel Up Customer Service Department

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Replytravelup's Response to bounce40's Review

Written on: 05/12/2013

Thank you for your feedback. We are constantly looking to improve our service and we appreciate your comments.
We will be sure to pass your thanks on to Fahad.

We look forward to serving you again in the future.
Travel Up Customer Service Department

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