TravelUp Reviews - www.travelup.co.uk

★★★★☆
3.9 / 5
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★☆☆☆☆

“Slow process customer service”

Written on: 15/02/2015

Not gonna book any travel plan on this site, very slow on respoding your enquaries seems like they not bothered one of the staff on the phone..just dont… Read Full Review

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★☆☆☆☆

“Review of TravelUp ”

Written on: 13/02/2015 by Rudy79 (1 review written)

I would advise anyone never to use Travel up, from poorest customer service, I would advise you deal with Airline Co. directly… Read Full Review

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★★★★☆

“Change of flight by airline”

Written on: 12/02/2015 by Bradynm188 (1 review written)

After our flight was cancelled by the airline we were placed onto a flight earlier to meet up with our main flight however this resulted in a 12 hour wait, on speaking to Dimple she pulled out all stops and rebooked us onto another flight resulting in less waiting. I have had surgery to my knee which would have caused discomfort sitting for so long. Many thanks to Dimple E. For her professionalism and understanding.would happily do business again… Read Full Review

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★★★★☆

“Great deal ”

Written on: 12/02/2015 by iiSnow238 (1 review written)

Gread deal on long houl fligh will defo recomend to my friend and family… Read Full Review

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★★★★★

“Easy to Use with cheap prices”

Written on: 10/02/2015

This website is easy to use, fast to show the resulst, well explained and really find the best prices with many options of schedules (Departure times, Journey duration, etc) with lot of Airlines. I highly recommend this site to buy safely. Many Thanks… Read Full Review

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★★★★☆

“Travel up was fast and easy to use. I found what I...”

Written on: 06/02/2015 by Yandel432 (1 review written)

Travel up was fast and easy to use. I found what I wanted with ease and my service was dealt with in a professional and simple way.The only thing I disliked was the amount of schedule changes and the layout was hard to make sense of for my flights but I was always updated with any changes via email. My service with travel up has not finished as my flights are booked but not yet used. Service so far has been great!… Read Full Review

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★★★★★

“changing of travel dates”

Written on: 06/02/2015 by ValeryMunro208 (1 review written)

Jimmy was fantastic and very very helpful!! Thank you so very much… Read Full Review

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★★★★★

“Very excellent service !”

Written on: 05/02/2015 by gqRollins83 (1 review written)

I was so worry about if my booking is successfully because there was some problems happened when I use a Chinese credit card to make a payment, what worse was I found my name was typed incorrect ! Fortunately the officer was effectively and very patient ! Now my problems have been solved perfectly, although I can't type his name here, I thanks him very much !… Read Full Review

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★★★★★

“Quality service and helped me save close 300 pounds”

Written on: 04/02/2015 by grantdennison (1 review written)

As we were looking for 14 night in Corfu and could go anytime between 24 July and 13 August it was difficult trying to find the cheapest flight. That was until we came across TravelUp which was easy to see multiple options with one search and came across a flight that was nearly 300 pounds cheaper than every other place I had looked. I proceeded to book the tickets and came across my one and only negative point and that was it didn't specify how much luggage we could take, but at the price I… Read Full Review

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★★★★★

“Extn: 6802 Customer Services Travel up”

Written on: 03/02/2015 by Pearjack (1 review written)

We booked our flights to the USA through travel up a number of months ago at a very good price - customer services in terms of tickets being sent through was excellent. We then got notification that the airline had changed the flight times which would have impacted us greatly but the travel up team managed to book us an an alternative flight with the airline which meant miminal disruption to our plans. First class service and a big thank you as after sales service is very important to me hence… Read Full Review

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★★★★★

“Response to my email enquiry”

Written on: 02/02/2015 by Aanyu (1 review written)

When I emailed to inquire how much weight I was entitle to check-in with SN Brussells Airline, this member of staff responded promptly and when I emailed him back to confirm what he had emailed me, he quickly responded and I was very pleased with the outcome of my inquiry. Well done!… Read Full Review

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★★★★★

“very efficient!”

Written on: 02/02/2015 by Holidaytime111 (1 review written)

Jimmy dealt with my enquiries and have answered all enquiries and have responded immediately. Can't wait to go away knowing my flights are safely booked… Read Full Review

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★★★★★

“Trip to SA”

Written on: 02/02/2015 by WCilib (1 review written)

I've just booked a flight to SA for me and my family and the customer service provided by the woman I dealt with was outstanding. She was very courteous, polite and professional. I called a few times to ask her questions and she was more than happy to explain everything to me. I am more than satisfied with travel up and and I will use them in the future for trips and I will be calling on her again for advice… Read Full Review

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★★★★★

“Fast personal communication when needed”

Written on: 02/02/2015 by Rylie134 (1 review written)

Cheaper than booking directly on virgin flights. Second time have flown with them. Had to change flight details within 24 hours of booking, was done personally and quickly and was replied to by Jimmy… Read Full Review

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★★★★☆

“Flight to Israel”

Written on: 01/02/2015 by BradyZiegler (1 review written)

I booked my tickets over the internet and realised I had placed my husband at one end of the plane and myself at the other end. When I contacted Travelup I quickly received a response as to who to phone and the references. Jimmy was excellent in his help. Thank you… Read Full Review

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★★★★★

“Excellent Customer Service ”

Written on: 30/01/2015 by jamesbarguss (1 review written)

We got a fantastic deal on the flights for a holiday of a lifetime to watch the Cricket in Antigua. Unfortunately a member of the party passed away. Our initial fears were that we would get a refund for the plane ticket. Thankfully Travelup's customer service couldnt have been better. Good communication all the way through and we have now also been told we will receive a refund. Fantastic customer service. I would use them again and I would recommend them to a friend. 6812/D.E … Read Full Review

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★★★★☆

“Extn: 6802 Customer Services Travel up”

Written on: 30/01/2015 by pkGonzalez287 (1 review written)

The booking process is straightforward and most importantly for me TravelUp has continuously offered the best prices for most of the holidays I have taken. Travel up is also good at replying to any inquiry you may have and also keep you up to date with schedule changes when they occur. Recommended… Read Full Review

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★★☆☆☆

“Better to go direct to the airline”

Written on: 29/01/2015

I was directed to this site from Kayak to book a business class flight from Manchester to Melbourne. Yes the price was good, and yes the booking was made, but queries after that received contradictory or non relevant answers. Email replies showed a poor command of English and a telephone enquiry received a completely opposite reply to an email. There is even a paragraph at the end of emails saying that as emails can be corrupted you cannot actually rely on an email reply to be accurate and… Read Full Review

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★★★★★

“Fast and reliable”

Written on: 29/01/2015 by MariamMalone147 (1 review written)

Jimmy was very helpful and came back to me in less than five minutes after I lodged a general email enquiry about my trip to the USA and The Bahamas. Thanks for your help and support! Happy Traveller… Read Full Review

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★☆☆☆☆

“Terrible service and BIG disappointment”

Written on: 28/01/2015

I was planning to go on a dream holiday to South America. After searching the net for the best prices I book my tickets with Travel Up ( big mistake). I never heard of them before but I used similar websites before and didn't have any problems. I received their confirmation reference and start waiting for the tickets. On the next day I received a phone call at 2.29pm to say that my reservation was declined from British Airways and I have two options - Money back or pay the new price 1100 pounds… Read Full Review

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