TravelUp Reviews - www.travelup.co.uk

★★★★☆
3.9 / 5
1491
79.0% of users recommend this
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★★★★☆

“repsonse from travel up”

Written on: 02/10/2014 by Bailey379 (1 review written)

I had a lot of queries regarding my booking and got quick, helpful responses from Jimmy, both email and by phone. I hope now my trip will go smoothly. Booking was easy and the personal, quick phone response reassuring. There was no long call centre queue- a real bonus… Read Full Review

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★★★★★

“Amazing customer service”

Written on: 02/10/2014 by 149Shields (1 review written)

Having already booked for myself and children on a flight, only to find my husband could also join us, TravelUp were absolutely amazing at sorting out my arrangements so that we could all travel together. The staff member who took my enquiry was so polite and helpful and tried his absolute best to secure me the best deal. Really, he was so patient and understanding and got it all sorted out perfectly. I can't thank this service enough! I would thoroughly recommend to others!… Read Full Review

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★★★★☆

“After being helped by a very friendly character, I...”

Written on: 02/10/2014

After being helped by a very friendly character, I will now always go to a travel agent when booking a holiday overseas. He talked me through what to click on my computer, in words of one syllable!! Very helpful in my case. Thank you… Read Full Review

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★★★★☆

“Swift response”

Written on: 01/10/2014 by Judith139 (1 review written)

I would like to thank you for the swift response received from one of your member Jimmy. In error I keyed on wrong D.O.B fro my son, and got worried. As i do not want any hassle on date of travel, I requested to change the DOB and got response in couple of hours only. Thank you… Read Full Review

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★★★★★

“Very good service ”

Written on: 01/10/2014 by 303Torres (1 review written)

The company always answer on time all the emails. they also are very clear on the emails. They put me up to date with all the changes and they can explain whit detail all my concerns. I highly recommend this company service… Read Full Review

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★★★☆☆

“could do better”

Written on: 01/10/2014

after 4 attempts to contact customer services I finally got through, I cannot understand why the airline or the travel agent did not change my flight after my original flight was cancelled and nobody was in contact with me. after speaking to customer services my new flight was confirmed and my new e ticket was issued. I do not like being told that I have to give good feedback for a service that should have been picked up without me having to chase around trying to find why my flight was not in… Read Full Review

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★★★★★

“Wonderful Customer Service!!”

Written on: 30/09/2014 by Pamela.gunn (1 review written)

I have just made a group booking with Travel-up and I have to say it was a wonderful experience. My agent was [name removed] and she was AMAZING, she took the time to sort out our flights and got us the best price that she could! I needed quite a tailored itinerary and I have to say she was patient, hardworking and REALLY on the ball with our needs. All information was thoroughly checked before we made the purchase which provided me with piece of mind, Also, I have to mention [name removed]… Read Full Review

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★★★★☆

“sorting out airline changes.”

Written on: 29/09/2014 by m.eggie (1 review written)

i would like to thank travel up customer service for working very hard to help me sort out changes to my flights by the airline (aeroflot) why do airlines let you book flights they know ,that they will be changing times on. also, the trouble is that you cant get your money back because its all cover in terms and conditions. the plan was, i would fly to moscow ,where my wife would join me and jump on my connecting flight to thailand , after 3 flight time changes ,they now tell i will not have… Read Full Review

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★★★★★

“A few days ago I things that if I want to go to...”

Written on: 29/09/2014 by aashah64 (1 review written)

A few days ago I things that if I want to go to Pakistan with my family, then must take care of in my budget, then I login travel up through the Internet, then I call to [name removed] who was talking behalf of TRAVEL UP. [name removed] gave me a long time,and Advice me a good discounted package that I have made ​​within my budget with my 6 family members could visit Lahore, Pakistan. [name removed] also gave me very good service ..Much appreciated... Thank you [name removed]Abbas… Read Full Review

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★★★★☆

“Prompt and clear response”

Written on: 29/09/2014 by PaulStudd (1 review written)

I had a query about how one's title (Mr/Mrs etc) is depicted on the E-Ticket. My query was promptly and clearly responded to… Read Full Review

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★★★★☆

“Very fast and efficient”

Written on: 28/09/2014 by 426Bowers (1 review written)

Very fast and efficient… Read Full Review

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★★★★★

“Very good service”

Written on: 28/09/2014 by 487Waugh (1 review written)

Booking was easy and making changes to the booking was done promptly… Read Full Review

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★★★★☆

“my booking”

Written on: 26/09/2014 by Traveloz (1 review written)

I asked Jimmy at TravelUp to add my Asiamiles Membership no. to my booking. This was done very promptly and confirmed to me… Read Full Review

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★★★★☆

“Jimmy helping me travel ”

Written on: 26/09/2014 by cscott777 (1 review written)

Assuming all goes well tomorrow with my flight, Jimmy from travelup has been a great help in changing certain details that needed changed in a short space of time. One relieved and happy customer… Read Full Review

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★★★★★

“Flight on Royal Brunei”

Written on: 24/09/2014 by O'Donnell104 (1 review written)

I found the staff very helpful and patient, as I found it difficult to understand the accent. I was also unsure of how to complete the details and they were more than happy to help me along the way. When the reservation was completed and I received a copy to check and look for any errors, I had a question. My query was immediately dealt with and I was reassured that everything was in order.I coulodn't have asked for better service. Thank you… Read Full Review

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★★★★★

“Jimmy”

Written on: 24/09/2014 by LibertyPeterson1989 (1 review written)

Excellent service received in amending details of my booking promptly. Really happy with speed,and level of service. Really easy to book my trip through Travel Up too. Definitely recommend… Read Full Review

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★★★★★

“Extn: 6802 Customer Services Travel up”

Written on: 23/09/2014 by Rory237 (1 review written)

Great service, quickly and efficiently emailed me my e ticket after booking, when seats got confirmed. Problem with airline dates coming back however, travelup let us know that this was the Airlines change and gave us some alternate dates straight away to choose from. And now I have received my new e ticket Thanks very much … Read Full Review

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★★★★★

“Amendment to my booking”

Written on: 23/09/2014 by peterjchilds (1 review written)

I had made an error in one of the details of my flight booking and Jimmy arranged for it to be corrected very promptly. Excellent service !… Read Full Review

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★☆☆☆☆

“Avoid at all costs!”

Written on: 22/09/2014

Complete lack of customer service, incompetent advisors with laughable levels of written and verbal communication abilities who give the impression the business is run out of someone's back room. Initial flights re-routed with next to no information provided then told (incorrectly) that rescheduled flights had also been cancelled. Issue only resolved by contacting the airline myself after several emails and (expensive) phone calls. Do yourself a favour, pay a little bit extra and either go… Read Full Review

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★★★★☆

“I spoke to Francis who was very helpful and happy to...”

Written on: 19/09/2014 by jdt109 (1 review written)

I spoke to Francis who was very helpful and happy to look for several dates that I had in mind. Receipt of email to confirm booking and payment was quick to arrive and the E-ticket also arrived when I was told it would. Overall a good experience and I would recommend this website to friends, and will definitely use it again myself… Read Full Review

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