TravelUp Reviews - www.travelup.co.uk

★★★★☆
3.9 / 5
1571
78.8% of users recommend this
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★★★★★

“Excellent service and customer service help!”

Written on: 01/12/2014 by jqKing473 (1 review written)

I have used TravelUp twice now and have experienced excellent service each time. The website is easy to navigate and fast to complete. You are given all the information you need at once and they do not feel the need to bombard you with further emails. I had a little trouble in that I was not sent my E-Ticket straight away within 24 hours of booking as they state is the process, however I contacted the customer services team and they were incredibly quick and helpful in getting this sent to me… Read Full Review

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★★★★★

“excellent company”

Written on: 01/12/2014 by urPurcell404 (1 review written)

excellent customer service… Read Full Review

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★☆☆☆☆

“Flight to Costa Rica via Toronto”

Written on: 30/11/2014 by maiziemay (1 review written)

I booked a ticket with travelup from Aberdeen, via Heathrow and Toronto to San Jose in Costa Rica. The idea was to sleep in Toronto Airport which would allow me to arrive the middle of the day in San Jose. On presenting myself at the desk in Toronto Airport at 6am I was told that flights to San Jose were no longer happening on Sundays as some weeks before they had been rescheduled to Tuesdays! I had received no communication by email or otherwise about this. My emails on return have not… Read Full Review

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★★★★☆

“Flights to Los Angeles”

Written on: 30/11/2014 by Jonathanrooper (0 reviews written)

The experience of booking flights with TravelUp got off to a shaky start because, having completed the lengthy on-line booking process for flights appearing on Skyscanner, the booking would not complete. I rang TravelUp who told me that the prices only applied to a batch of tickets and had expired. I was very unhappy about this as the system was still showing that seats were available. I had decided to abandon the process, but the TravelUP consultant persuaded me to stay with it. His… Read Full Review

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★★★★☆

“Flight Booking ”

Written on: 29/11/2014 by gjburden (1 review written)

Excellent and straightforward booking process. Then found a problem trying to add my passport details on airline website. Phoned TravelUp and they kindly offered to do it for me. They e-mailed me to inform me they had done it. When I contacted airline they checked and found it had been done in the wrong format and I shall have to do it at the airport. I am still slightly concerned… Read Full Review

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★★★★☆

“Jimmy”

Written on: 28/11/2014 by StuartB26 (1 review written)

Speedy and competant - dealt with my query and detail change well… Read Full Review

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★★★★☆

“Excellent and prompt response from Jimmy (admin)”

Written on: 28/11/2014 by srifreaker (1 review written)

Prompt response and service. Happy online experience… Read Full Review

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★★★★★

“excellent service, put our mind at rest.”

Written on: 28/11/2014 by xnDunn307 (1 review written)

the service was excellent, thank you! we would use them for sure again… Read Full Review

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★★★★★

“Prompt and helpful replies from Jimmy. Very pleased,...”

Written on: 27/11/2014

Prompt and helpful replies from Jimmy. Very pleased, thank you!… Read Full Review

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★★★★★

“Excellent service”

Written on: 26/11/2014 by jhappyb (1 review written)

Very impressed with service from TravelUP. Travel agent went the extra mile to find best fare and meet needs in travel itinerary. Very patient and customer focused. They were attentive to needs of children when travelling and ensured appropriate seating was found on the airline and booked this for me directly with the airline. They called back when they said they would and provided a very professional and efficient service. The staff member I was lucky to deal with provided an outstanding… Read Full Review

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★★★★★

“Extn:6802 Customer Services Travel up”

Written on: 25/11/2014 by Fran25 (1 review written)

After our outgoing flight was changed/cancelled, we were left not being able to travel on the day we wanted. The assistant at Travel up managed to get us to our destination on the same day via a different route. As this is a Christmas holiday we are all grateful to the actions of this assistant. Just waiting for our e ticket and we are all set. Thanks to all at Travel Up… Read Full Review

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★★★★★

“Reply was Fast”

Written on: 25/11/2014 by MarelyBishop (1 review written)

The lady at the costumer service was very helpful ,she did offer to change my tickets free of charge. They are very helpful , they answered my request promptly , and they did manage to solve the problem fast. Thanks for all your help… Read Full Review

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★★★★☆

“Request for nut free meal”

Written on: 24/11/2014 by NelsonMcMahan (1 review written)

Requested a nut, legume, seed and pea free meal for our 13 year old son. No problems for the staff at Travelup, very happy to help!… Read Full Review

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★★★★★

“Changes carefully considered”

Written on: 22/11/2014 by Will233 (1 review written)

Although my heart initially sank at the notification of a change in my flights, your correspondence and alternative schedule was both clear and quick Worries allieviated … Read Full Review

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★★★★★

“Great customer service”

Written on: 22/11/2014 by DerickSantiago413 (1 review written)

I had a real panic close to departure when I was unable to open my E Ticket because of a technical hitch. However the Admin back up (and esp one staff member I'm not allowed to name - M.E.) were terrific. They responded by e mail very quickly, recognised what the problem was & sorted me out. Now stress free & ready for my holiday. Thank you guys… Read Full Review

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★★★★☆

“Great price and quick turnaround on questions ”

Written on: 20/11/2014 by JanaeHicks208 (1 review written)

Happy with the price, travel up took care of everything. Had a query and Jinmy from the admin team was quick to respond with an accurate answer… Read Full Review

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★★★★☆

“Staff were extremely helpful, patient and friendly!”

Written on: 19/11/2014

I was really impressed by the helpfulness and friendliness of the staff. I was having difficulty booking tickets for a large family online so I phoned Travel Up to book the tickets as they were the cheapest according to a travel comparison site.The staff member I dealt with went out of his way to see that all of our needs were met. Thank you! The only 2 complaints that I would have are that the website says that children are aged up to 12 years old, not 0-11 years. The second is that it… Read Full Review

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★★★★★

“Jimmy was great!”

Written on: 19/11/2014 by Juliusd113 (1 review written)

Thanks Jimmy for sorting out my typo on my booking swiftly… Read Full Review

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★★★★☆

“value for money”

Written on: 17/11/2014 by marymc406 (1 review written)

Very good prices for usa flights. Kept us informed of all changes, replied quickly to emails. Will ckeck their site next time booking usa flights Mary… Read Full Review

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★★★★☆

“Extn: 6802 Customer Services Travel up”

Written on: 15/11/2014

well satisfied customer services., professional, quality and effective response. Will definitely recommend. Look forward to doing more business with TRAVEL UP… Read Full Review

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