TravelUp Reviews - www.travelup.co.uk

★★★★☆
3.8 / 5
1093
77% of users recommend this
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★★★★★

“Miami flights....... Excellent service and brilliant...”

Written on: 31/12/2013 by Jack1565 (1 review written)

Hi all, just want to say these guys are brilliant!!!! She found the specific flights that I need as part of the group holiday planned with the lads. She is just pure excellence. Highly recommend company and an assets to them in sorting things out. Good communication with calls being returned and emails answered. Give them a try you won't be disappointed. Mo… Read Full Review

Replytravelup's Response to Jack1565's Review

Written on: 03/02/2014

Thank you for your feedback. We are constantly looking to improve our service and we appreciate your comments.

We look forward to serving you again in the future.
Travel Up Customer Service Department

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★★★★★

“Brilliant!”

Written on: 30/12/2013 by jessicabbm (1 review written)

We found TravelUp very easy to book with, as we have never used it before we were pleasantly surprised! I have also had to send various emails checking and changes things to our flight, and have always received a helpful and friendly email back within 24 hours. Thanks for everything, TravelUp!… Read Full Review

Replytravelup's Response to jessicabbm's Review

Written on: 03/02/2014

Thank you for your feedback. We are constantly looking to improve our service and we appreciate your comments.

We look forward to serving you again in the future.
Travel Up Customer Service Department

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★★★★☆

“helpfull and promp”

Written on: 28/12/2013 by andytt.aw (1 review written)

I used travel up to book return flights from scotland to bangkok. Using the mobile phon. They were very helpful and had my tickets within 2 hours of booking. The only problem was that they never actually had the flight i tried to book originally and found an alternative at about £125 more expensive. But glad they found an alternate flight for me . Thank you… Read Full Review

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★★★★★

“Superb”

Written on: 27/12/2013 by nnallagu (1 review written)

Excellent quick response from customer support with complete details for asked query , highly satisfied with the kind of polite response… Read Full Review

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★★★★★

“Airline Flight Changes”

Written on: 27/12/2013

After discovering American had cancelled one of our code share flights causing us to miss a connection due to a time issue we contacted TravelUp who were extremely efficient and prompt with booking us on alternative flights. Thank you Dimple Edwin for your help with this problem. The service could not have been better. Excellent service provided… Read Full Review

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★☆☆☆☆

“The company is not helping the customers to save money”

Written on: 26/12/2013

Travel up offered a great flight price and so I booked the flight with them. After booking, they told me the airline cancelled one of the connection flight, and they charged me more for the fare difference. I thought this was not fair because the flight itself costs no more than £150, where the company charged me £260 (they said £254 at first and charged me more). I happened to need to change the return flight, the adviser told me there were no seats available for me, and would like to… Read Full Review

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★★★★★

“Great service”

Written on: 25/12/2013 by Pilot5813 (1 review written)

Excellent service provided ...thank you… Read Full Review

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★★★★★

“Great service again”

Written on: 24/12/2013 by Ahqpltcx (1 review written)

This is the second time I have booked a flight with travel up, you get great service and very friendly people who help you all the way and as soon as you pay.....you have your tickets!!!! GREAT thank you… Read Full Review

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★★★★☆

“Good service”

Written on: 24/12/2013 by fauziahalim (1 review written)

I had a very good service from the staff member… Read Full Review

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★★★★★

“Service beyond our expectations”

Written on: 23/12/2013 by HelenFern (1 review written)

We contacted Travel Up to reserve flights for our first trip to Dubai ,using the online booking the reservation was completed satisfactory.The following day we received a call to inform that our return booking May not be possible.Travel Up representative  went above and beyond to secure our reservation .He exceeded our expectations and we would be happy to recommend Travel Up… Read Full Review

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★★★★★

“Amir Ali was very helpful in changing my flight, thank...”

Written on: 21/12/2013

Amir Ali was very helpful in changing my flight, thank you very much… Read Full Review

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★☆☆☆☆

“Never AGAIN will I book with this site.”

Written on: 19/12/2013

I booked a round trip with the return 4 months apart. My original flight had one stop over for approximately 1.5 hours. One month later, they rebooked the flight with a 9 hour stopover. I refused and told them to modify the flights - this occurred three times. Eventually, they said they would rebook to my desired time and get back to me. I waited over a month for their reply until I had the time to call. I found out the admin, Dimple Edwin, had received the e-mail but did not e-mail to me… Read Full Review

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★★★★★

“helpful and responsive with last minute changes”

Written on: 19/12/2013

I had to change my flights and travel last minute. The customer services representative was helpful and really worked hard to get things sorted. thanks!… Read Full Review

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★★★★☆

“Rescheduled flights”

Written on: 18/12/2013 by Handluggage (1 review written)

Travelling as a family with a very young child we were careful in our choice of airline, routing and stop over times. We needed a stop over that would allow time for feeding and relaxing without undue delay to the journey. But all was not as planned because American Airlines decided unilaterally without any consideration for us (the Customers) to reschedule our flight to delay by 4 hours and include travel from JFK to LGA. Thank you to the advisor at Travel Up for going the extra mile to get… Read Full Review

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★★★★☆

“Travel up comes up trumps”

Written on: 18/12/2013

I recently booked a long haul flight through Travel Up. The price was very competitive and the service I received was excellent. My agent Peter was very helpful and steered me through the process in a relaxed and friendly manner at all times. Peter was efficient and went the extra mile to help me book the flight and answered all my queries fully. I have used Travel up before and will certainly do so again… Read Full Review

Replytravelup's Comment

Written on: 31/01/2014

Thank you for your feedback. We are constantly looking to improve our service and we appreciate your comments.
We will be sure to pass your thanks on to Peter.

We look forward to serving you again in the future.
Travel Up Customer Service Department

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★★★★★

“Excellent customer service. ”

Written on: 18/12/2013

I feel people are quick to write a negative responce so I would like to express my great appreciation for the brilliant service I received by agent Amir when making an enquirey. Agent Amir had a very helpful calm attitiude and i never once felt he was eager to get off the phone. my problem was resolved without any issue and I will 100% use TravelUP agian. Thank you agent Amir and thank you TravelUP… Read Full Review

Replytravelup's Comment

Written on: 31/01/2014

Thank you for your feedback. We are constantly looking to improve our service and we appreciate your comments.
We will be sure to pass your thanks on to Amir.

We look forward to serving you again in the future.
Travel Up Customer Service Department

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Guesting1's Comment

Written on: 04/02/2014

Quick to write a negative response?! Have you even bothered to read all of the horror stories involved with this company. What an ignorant comment to make. Aren't you lucky you've had a good experience witha company that's ruined holidays experiences for so many people? Have some sense.

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★★★★★

“Quick response to query”

Written on: 18/12/2013

had a query about my daughters flight on China Southern emailed Sunday night got reply ist thing monday great value late booked fare… Read Full Review

Replytravelup's Comment

Written on: 31/01/2014

Thank you for your feedback. We appreciate your comments.

We look forward to serving you again in the future.
Travel Up Customer Service Department

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★★★★★

“Helpful, flexible, reliable”

Written on: 17/12/2013 by Evevave (1 review written)

We recently booked our trip to Myanmar through travelup and were very satisfied with the service - in particular Jimmy was very helpful in booking our flights at short notice, and tried to accomodate our requests. We changed the return flights on the way to Asia to fit in something that came up later and extended our stopover in Colombo. Changing the dates comes at an extra cost, but we were happy that it was possible to make it happen. Thanks a lot, happy travelling! … Read Full Review

Replytravelup's Response to Evevave's Review

Written on: 13/01/2014

Thank you for your feedback. We are constantly looking to improve our service and we appreciate your comments.
We will be sure to pass your thanks on to Jimmy.

We look forward to serving you again in the future.
Travel Up Customer Service Department

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★★★★★

“Professional, helpful and understanding team.”

Written on: 17/12/2013

I recommend Travel up, they were really professional and helped me with an error on my ticket even when the actual airline didn't want to know. These guys are reliable and go above and beyond. They were very patient even as I was a jerk and I lost my cool. Big up Travel Up!!!!!!… Read Full Review

Replytravelup's Comment

Written on: 13/01/2014

Thank you for your feedback. We are constantly looking to improve our service and we appreciate your comments.
We will be sure to pass your thanks on to our admin department.

We look forward to serving you again in the future.
Travel Up Customer Service Department

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★★★★★

“Great customer service”

Written on: 16/12/2013

Using TravelUp was very easy and it was wonderful to have such quick answers via email. Amir Ali was very helpful and managed my questions with patience! Thank you very much… Read Full Review

Replytravelup's Comment

Written on: 17/12/2013

Thank you for your feedback. We are constantly looking to improve our service and we appreciate your comments.
We will be sure to pass your thanks on to Amir.

We look forward to serving you again in the future.
Travel Up Customer Service Department

Reply to this comment
Report this review Read 1 Comment
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