TravelUp Reviews - www.travelup.co.uk

★★★★☆
3.9 / 5
1296
77.6% of users recommend this
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★★★★☆

“Good to go”

Written on: 28/05/2014 by Padilla73 (1 review written)

Quick, and relatively easy process to book a spontaneous holiday… Read Full Review

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★★★★★

“Very efficient”

Written on: 28/05/2014 by Cameroncu1966 (1 review written)

My name is Hubert Felix and I was efficiently helped by a very pleasant employee by the name Charlie on extension 6401 I am so pleased with how helpfull and quick he understood and dealt with my situation Keep up the good work you're doing and many many thanks Hubert Felix… Read Full Review

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★★★★☆

“Flight to Orlando”

Written on: 27/05/2014 by Shiloh1967 (1 review written)

Travelup are very responsive and easy to deal with. Their processes are customer focused and they are ever willing to help… Read Full Review

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★★☆☆☆

“changed price after I had paid”

Written on: 26/05/2014 by 401Schmitt (1 review written)

FLIGHT TRAVEL TICKETS This site does not send you the tickets right after you pay. I did not know that when I paid. They only send you a confirmation saying that they will send you the ticket when they are open. After I had paid for the ticket, I received this message: "Please be informed that we are unable to issue the Ticket due to technical issue with the Airline system & now same flight is not possible. We apologize for the inconvenience . There seems to be an issue with the booking… Read Full Review

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★★★★☆

“Good Service”

Written on: 25/05/2014 by KaylynnGauthier (1 review written)

I had a nice experience dealing with agent from Travelup. He understood my requirements and provided good options though my dates were not flexible… Read Full Review

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★★★★★

“good travel agent”

Written on: 25/05/2014 by bwDaniel322 (1 review written)

excellent on line booking it was very easy to fill all the details will def. recm our relatives to buy tkts from u in fact if the fares r good there r four passengers will book thru u they r just waiting for something but rest assure u will get the business.tks… Read Full Review

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★★★★★

“Travel More 4 less...”

Written on: 24/05/2014 by Cowandl188 (1 review written)

First time visiting but undoubtedly not the last time I shall be using your service. Thank you for the prompt way in which you dealt with my booking and the after care provided to ensure that all the details were secure. It was a stressful time having made a slight error in my original booking, my agent was so helpful and put me at ease until the matter was cleared up. Having researched flights/prices and availability with many other airlines and travel agents I came away thoroughly satisfied… Read Full Review

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★★★★★

“QUICK AND EFFICIENT SERVICE, ”

Written on: 24/05/2014

I called travel up on Saturday and was served by a very pleasant Ticketing staff – Farhan. I was looking for a cheap ticket ( of course) and with specific dates. The options available was not suitable for me at that time. However, he took time to listen to what I wanted and took my number and called me back. I got a call back within 15 minutes and he had few options for me lining up with what I wanted. The prices were slightly high as it was the peak season. Great sales approach and was very… Read Full Review

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★★★★★

“Travel Up”

Written on: 24/05/2014 by 403Warren (1 review written)

Prompt processing of booking and tickets also sent out quickly. I had to email for additional information, which I received the following day. Very pleased with the service… Read Full Review

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★★★★★

“It was amazing experience and really happy I booked...”

Written on: 22/05/2014 by Sheridan306 (1 review written)

Fantastic and spot on to respond to any enquiries and keeps you on the loop on what is happing OR any minor or major changes to the flight arrangement Excellent services keep it up!!… Read Full Review

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★★★★★

“Great stressless fast”

Written on: 22/05/2014 by mdRichards251 (1 review written)

They were very helpful with changing details and very quick and stress free… Read Full Review

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★★★★★

“Good service”

Written on: 22/05/2014 by NinaSmith (1 review written)

Very helpful. Thanks a lot… Read Full Review

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★☆☆☆☆

“NEVER book with Travelup”

Written on: 21/05/2014

Never book with Travelup, ESPECIALLY long haul flights. We booked a return flight to Tokyo for our honeymoon. Flight out was BA and flight back was supposed to be JAL from Narita Airport to London Heathrow. Towards the end of our trip, we tried to check in online 24 hours before, as instructed by Travelup. The site wasnt accepting our details so we went to the airport 1 day early to see what was going on. JAL said that our details were not registered anywhere. We had no return flight. On top… Read Full Review

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★★★★★

“Customer Senior moment!”

Written on: 21/05/2014

I was looking for return flights from the UK to Istanbul and a price comparison site directed me to Travelup. In my excitement I made the silly mistake of not checking that the return airport details matched the departure airport when booking. I only noticed my mistake when my e.tickets were issued and this caused me a great deal of worry and anxiety. However, a phonecall later and the staff at Travelup were very reassuring and amended my booking without hesitation or additional expense… Read Full Review

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★★★★☆

“Help With my Booking”

Written on: 21/05/2014 by Wooten1948 (1 review written)

I would just like to thank Jimmy who was very helpful and answered my questions promptly. Travel Up get the thumbs up from me. cheers Jay… Read Full Review

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★★★★★

“Fantastic Customer Service”

Written on: 21/05/2014 by CoraUrquhart (1 review written)

TravelUp is a great stress free way of booking flights at excellent prices. I have had no issues and the customer service has been great, thank you especially to Jimmy… Read Full Review

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★★★★★

“Brilliant - customer service like this is very rare!”

Written on: 17/05/2014

Having booked flights via Travelup several times now and always found the e-services to be simple, easy to follow and exemplary in terms of being foolproof, my nerve was tested recently when I needed to make a change to a return flight that had been booked and paid for. You hear so many stories of uncontactable companies, left answerphone messages that are never responded to and a myriad other nightmare stories which usually culminate in someone's trip being ruined. However, my fears were… Read Full Review

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★★★★★

“Helpful pleasant agents”

Written on: 17/05/2014 by Hayszn463 (1 review written)

My experience with travel up was very positive. Staff were friendly and helpful. I had tried to book my trip on another website prior to travel up but I was not happy with the service. I would recommend travel up to friends and look forward to booking with them in the future… Read Full Review

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★★★★★

“Customer Services Travel up”

Written on: 16/05/2014

Unfortunately the Airline I am booked to travel with made a number of changes to all of my scheduled flight timing's within days of my outward travel date. I had only noticed these changes when visiting the on the airlines website to review my seat allocation. However, within minutes of these changes occurring on the Airlines website I received two emails from Travel up Customer Services - one apologising and informing me of the changes that had occurred and the other containing a revised… Read Full Review

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★★★★☆

“flight booking”

Written on: 15/05/2014 by Adrian462 (1 review written)

booked 5 direct flights to new York, very helpful agent peter brown took me through the procedure and phoned back 30 minutes later to confirm. delighted with price of tickets… Read Full Review

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