TravelUp Reviews - www.travelup.co.uk

★★★★☆
3.8 / 5
1015
76% of users recommend this
? Ask our helpful community of experts about this product or company
TravelUp www.travelup.co.uk - Ask a question now

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

★☆☆☆☆

“Mis-booked Flights!”

Written on: 03/11/2013 by fotherja12 (1 review written)

The 3 of us travelling to Turkey had an awful experience with Travelup. They incorrectly booked one of our flights despite it being right on our E-Ticket. Also after noticing on our E-Ticket that they hadn't booked us baggage, we rang up to enquire. They told us that it was a mistake and that we did have luggage included. This was a lie which ended up causing us a lot of hassle and costing £90. They were rude and unresponsive when we complained to them… Read Full Review

Replytravelup's Response to fotherja12's Review

Written on: 05/11/2013

We are sorry to hear you feel your experience with Travel Up was less than satisfactory. We would appreciate if you could forward your booking reference number and full complaint to us so we can investigate and remedy as appropriate.

Our service standard is to reply to 97% of all correspondence within 48 hours of receipt.

We look forward to hear from you.
Travel Up Customer Service Department

Reply to this comment
Report this review Read 1 Comment
★★★★☆

“So far so good.”

Written on: 02/11/2013

The process of purchasing my ticket has been very positive. Instructions accompanying eticket are clear and concise. Had to ring as couldn't find confirmation of purchase in my email. The chap dealing with me was polite and efficient. The price was as good as it gets and I found this company using Skyscanner… Read Full Review

Replytravelup's Comment

Written on: 05/11/2013

Thank you for your feedback. We are constantly looking to improve our service and we appreciate your comments.

We look forward to serving you again in the future.
Travel Up Customer Service Department

Reply to this comment
Report this review Read 1 Comment
★★★★★

“fist time contact”

Written on: 01/11/2013

service and courtesy where found to be very good and the person who dealt with our booking was very understanding and obliging and spoke to us in detail, the key element was that there was a small problem with my card for paying but I rang up and the person in question sorted it out for me… Read Full Review

Replytravelup's Comment

Written on: 05/11/2013

Thank you for your feedback. We are constantly looking to improve our service and we appreciate your comments.

We look forward to serving you again in the future.
Travel Up Customer Service Department

Reply to this comment
Report this review Read 1 Comment
★★★★★

“Painless and prompt flight change”

Written on: 31/10/2013

I initially booked my London to LAX flight through travel up and had to extend by a few days. My dates were slightly flexible. As a result of the time difference the travel up office was closed during LA business hours so I e mailed travel up informing them of my request to change. I promptly received an e mail detailing all of my options and change fee. When I asked them to search for another date, they did so and responded immediately, as if I were there only customer. I was forwarded a… Read Full Review

Replytravelup's Comment

Written on: 05/11/2013

Thank you for your feedback. We are constantly looking to improve our service and we appreciate your comments.

We look forward to serving you again in the future.
Travel Up Customer Service Department

Reply to this comment
Report this review Read 1 Comment
★★★★★

“Fantastic Professionals ”

Written on: 31/10/2013 by Hawksky65 (1 review written)

Just like in the title…. Fantastic Professionals and is no need to write more… Read Full Review

Replytravelup's Response to Hawksky65's Review

Written on: 05/11/2013

Thank you for your feedback. We are constantly looking to improve our service and we appreciate your comments.

We look forward to serving you again in the future.
Travel Up Customer Service Department

Reply to this comment
Report this review Read 1 Comment
★★★★★

“GREAT Service - Highly Recommended!”

Written on: 28/10/2013 by rossagrant (2 reviews written)

A truly superb experience when booking and changing a flight at the last minute against all odds! Was helped by a great guy who couldn't have been more helpful in helping me change a friend's flight and co-ordinate everything to go through smoothly with only 60 minutes to get things done. I would thoroughly recommend Travel Up to my friends. 5*'s from me!… Read Full Review

Replytravelup's Response to rossagrant's Review

Written on: 05/11/2013

Thank you for your feedback. We are constantly looking to improve our service and we appreciate your comments.

We look forward to serving you again in the future.
Travel Up Customer Service Department

Reply to this comment
Report this review Read 1 Comment
★★★★★

“Very Quick and helpful”

Written on: 28/10/2013 by melanie0500 (1 review written)

I needed my E-tickets to be re-sent to my email due to them being discarded through junk email. It only took a very quick phonecall to sort this matter out and I received them straight away. Very helpful and would book through them again… Read Full Review

Replytravelup's Response to melanie0500's Review

Written on: 05/11/2013

Thank you for your feedback. We are constantly looking to improve our service and we appreciate your comments.

We look forward to serving you again in the future.
Travel Up Customer Service Department

Reply to this comment
Report this review Read 1 Comment
★★★★★

“help to find daughters arrival airport!”

Written on: 28/10/2013

My daughter and her husband travelled to Colombia for an adveture holiday of a lifetime. They fell in love with the country and decided to stay an extra 6 weeks. This was fine but of course it meant changing their return travel plans. My daughter sent me the details of return flights but did not include which airport, plus as thecocks go back this weekend - I wasn't certain if the time was correct!! I assumed Heathrow was the airport but as we live in Bristol I did not want to take a… Read Full Review

Replytravelup's Comment

Written on: 28/10/2013

Thank you for your feedback. We are constantly looking to improve our service and we appreciate your comments.
We will be sure to pass your thanks on to our admin department.

We look forward to serving you again in the future.
Travel Up Customer Service Department

Reply to this comment
Report this review Read 1 Comment
★★★★★

“austin is great”

Written on: 28/10/2013

austin your patience is remarkable thank you for guiding me thru the email and putting this dinosaur at ease i would certainly book thru you again and ask for you your new travel friend fiona… Read Full Review

Replytravelup's Comment

Written on: 28/10/2013

Dear Fiona,

Thank you for your feedback. We are constantly looking to improve our service and we appreciate your comments.
We will be sure to pass your thanks on to Austin.

We look forward to serving you again in the future.
Travel Up Customer Service Department

Reply to this comment
Report this review Read 1 Comment
★★★★★

“Professional efficient and customer focused”

Written on: 27/10/2013

I have found travel up services on the internet when I was trying to find competitive flight rates to Thailand. From the very beginning of my initial contact they were very professional and were trying to meet my requests in the best of their ability specially since I had to change my flight dates and number of people would be traveling with me... I would highly recommend travel up services and will be using their services for my future travels… Read Full Review

Replytravelup's Comment

Written on: 28/10/2013

Thank you for your feedback. We are constantly looking to improve our service and we appreciate your comments.

We look forward to serving you again in the future.
Travel Up Customer Service Department

Reply to this comment
Report this review Read 1 Comment
★★★★★

“charlie you are a star!”

Written on: 23/10/2013

I decided to book my flight online, went to panic after realizing that the itinerary I chose was not the same with the confirmation details that appear on my screen after payment has been accepted online. Hurriedly phoned costumer service and informed them of the problem. Lucky me, Charlie who answered the call help me to sort out the itinerary and assured me that everything was organised without additional charges. I am so glad that I would be able to sleep well tonight and look forward… Read Full Review

Replytravelup's Comment

Written on: 24/10/2013

Thank you for your feedback. We are constantly looking to improve our service and we appreciate your comments.
We will be sure to pass your thanks on to Charlie.

We look forward to serving you again in the future.
Travel Up Customer Service Department

Reply to this comment
Report this review Read 1 Comment
★☆☆☆☆

“Rudest customer service I have ever dealt with”

Written on: 23/10/2013 by bijay (1 review written)

I do agree few quid cheaper than anyother travel agents .they were so nicy nicy until I purchased the air ticket but once the payment is made You will get to know their real nature. No P n Q no manners no advice, plz dont get lured by few quid cheaper find someone else You will be better off… Read Full Review

Replytravelup's Response to bijay's Review

Written on: 24/10/2013

We are sorry to hear you are not satisfied with our service. Could you kindly forward your booking reference and the approximate time and date of your contact to us so we can investigate this for you.

Travel Up Customer Service Department

Reply to this comment
Report this review Read 1 Comment
★★★★★

“Colin is exceptional”

Written on: 23/10/2013 by aleena122 (1 review written)

The advisor has been an exceptionally helpful with an outstanding proffessionalism that I must say is rare. I was called back when promised and updted through out the process of this matter. many thanks aleena… Read Full Review

Replytravelup's Response to aleena122's Review

Written on: 24/10/2013

Thank you for your feedback. We are constantly looking to improve our service and we appreciate your comments.
We will be sure to pass your thanks on to Colin.

We look forward to serving you again in the future.
Travel Up Customer Service Department

Reply to this comment
Report this review Read 1 Comment
★★★★★

“Fantastic price and customer service”

Written on: 23/10/2013 by davehill1066 (1 review written)

Booked a return ticket the USA from the UK over the Christmas/New Year break. Price of the ticket was cheaper than a flight to Turkey! When the airline then cancelled one of my flights I spoke to the most helpful employee at travelup who worked wonders to rebook me on new flights. She even managed to change my inbound flights for no extra cost. Fantastic price, incredible customer service, no complaints… Read Full Review

Replytravelup's Response to davehill1066's Review

Written on: 23/10/2013

Thank you for your feedback. We are constantly looking to improve our service and we appreciate your comments.

We look forward to serving you again in the future.
Travel Up Customer Service Department

Reply to this comment
Report this review Read 1 Comment
★★★★☆

“Quick responce and cheap ”

Written on: 22/10/2013

I had a number of queries which travel up responded to quickely… Read Full Review

Replytravelup's Comment

Written on: 22/10/2013

Thank you for your feedback. We are constantly looking to improve our service and we appreciate your comments.

We look forward to serving you again in the future.
Travel Up Customer Service Department

Reply to this comment
Report this review Read 1 Comment
★★★★★

“very good service ”

Written on: 19/10/2013

At first it was quite scary that there were chances that I could have lost the ticket just for an omitted surname. But after few correspondence it was all sorted and my surname was added at no extra cost which I truly appreciated. Thanks to your empathetic team. I did not like the initial impression that your tickets are absolutely unchangeable no matter what. I think your tickets shoukd be a lot more open to changes and attractions. matter th3 c the circumstances. I think that… Read Full Review

Replytravelup's Comment

Written on: 21/10/2013

Thank you for your feedback. We are constantly looking to improve our service and we appreciate your comments.

We look forward to serving you again in the future.
Travel Up Customer Service Department

Reply to this comment
Report this review Read 1 Comment
★★★★☆

“good survice”

Written on: 19/10/2013

good service with relatively efficient work and with quick reply… Read Full Review

Replytravelup's Comment

Written on: 21/10/2013

Thank you for your feedback. We are constantly looking to improve our service and we appreciate your comments.

We look forward to serving you again in the future.
Travel Up Customer Service Department

Reply to this comment
Report this review Read 1 Comment
★★★★★

“Great service and prices”

Written on: 16/10/2013

I have bought flights with TravelUp twice already and I am very pleased with the service provided as well as the good deals on the prices. In one of the occasions I had to change my flight dates and the person I've spoken to in TravelUp was extremely helpful and patient in checking all the possibilities for a better price. I will definitely be using it again and highly recommend it. :)… Read Full Review

Replytravelup's Comment

Written on: 17/10/2013

Thank you for your feedback. We are constantly looking to improve our service and we appreciate your comments.

We look forward to serving you again in the future.
Travel Up Customer Service Department

Reply to this comment
Report this review Read 1 Comment
★★★★★

“cancelation of reservations”

Written on: 16/10/2013

I was having problems with my card payment and needed to cancel the reservations and confirm the payments did not go through. The customer service was very helpful and very quick. THANKS! … Read Full Review

Replytravelup's Comment

Written on: 17/10/2013

Thank you for your feedback. We are constantly looking to improve our service and we appreciate your comments.

We look forward to serving you again in the future.
Travel Up Customer Service Department

Reply to this comment
Report this review Read 1 Comment
★★★★★

“fantastic”

Written on: 14/10/2013

fantastic service great ckjhrks… Read Full Review

Replytravelup's Comment

Written on: 17/10/2013

Thank you for your feedback. We are constantly looking to improve our service and we appreciate your comments.

We look forward to serving you again in the future.
Travel Up Customer Service Department

Reply to this comment
Report this review Read 1 Comment
overview