TravelUp Reviews - www.travelup.co.uk

★★★★☆
3.9 / 5
1518
79.1% of users recommend this
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★★★★★

“Very helpful and understanding staff”

Written on: 20/10/2014 by MPaschenti (1 review written)

The team at TravelUp were very helpful during the booking process, amending my flight and also resolving issues with my ticket. Jimmy specifically was excellent at calming me down and helping me resolve an issue that could have resulted in issues during my trip. These were successfully resolved and he took the time to answer all my questions and fulfil my requests. I would definitely recommend booking with this site. Customer service is the no.1 part of a business and this is done well at… Read Full Review

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★★★★☆

“Flight booking from the UK to the USA Dec 2nd 2014”

Written on: 19/10/2014 by andykennedy69 (1 review written)

Great and easy to use when first booking with choice. Strict guidelines, which I went through carefully, but some may not and may get his by "add ons" like changing a flight, so maybe a little bullet point for those that do not read this area could help. All docs came through when stated, so good efficiency. Getting a different seat on the plane (I'm really tall and disabled) was partially ok if the multi flights are 100% with one airline, but if there is and Alliance of companies, you cannot… Read Full Review

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★★★★☆

“Speedy response”

Written on: 18/10/2014 by pobbie (1 review written)

I wanted clarification on allocation of seats for a flight and received a helpful and speedy reply… Read Full Review

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★★★★★

“FLIGHT ONLY BOOKING”

Written on: 18/10/2014 by Larkin183 (1 review written)

Travel up have been very efficient and easy to use. On response to a query sent the answer very quick and friendly. Would recommend to my family and friends… Read Full Review

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★★★★★

“great service ”

Written on: 17/10/2014 by kingsparkles (1 review written)

Quick response to my query and to the point information. Very happy customer, thanks :)… Read Full Review

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★★★☆☆

“the booking has been easy”

Written on: 17/10/2014 by David1291 (1 review written)

Daughters boyfriend cancelled. Total amount for his ticket lost other than tax. Should have read the small print. Bit disappointed in that but my fault I guess. Change of times for the internal flight. But not a major problem. Overall good contact from company and very helpful. Not seasoned travellers so all a bit confusing… Read Full Review

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★★★★☆

“keeping me informed”

Written on: 16/10/2014 by icTennant1962 (1 review written)

have appreciated the persistence of communication - not taking non-response for an answer! there was repeatedly attempts at full explanation for relaying schedule alterations which the company clearly regretted. thank you for making sure i am with the programme!… Read Full Review

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★★★★★

“extn 6802 customer services travel up”

Written on: 15/10/2014 by 61McCormick (1 review written)

had booking re-scheduled twice by airline, rang to disscuss the problem.she had time to talk about my issues, explained about what had happened and that she would re book my flight. was understanding when relating to me told me i was confirmed on the said flight, were really quick in trying to resolve any issues. didnt like airline constantly changing within a few weeks, airline agents cannot change that… Read Full Review

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★★★★☆

“Good value for money”

Written on: 14/10/2014 by Extn6802CustomerServicesTravelup (1 review written)

Great experience. Good value for money. Worth checking out… Read Full Review

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★★★★☆

“Good solution found by Janki”

Written on: 14/10/2014 by Crooksey3503 (1 review written)

After a major change to our flights we contacted Janki and we attempted to find a solution for flights on the same day, this was not possible but we we're able to fly one day earlier which travel up sorted out for us. The service we received was of a very good and professional standard. We would use this company again… Read Full Review

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★★★★☆

“It has been ok booking with travel up my only...”

Written on: 13/10/2014 by Crazycatlaa (1 review written)

It has been ok booking with travel up my only criticism would be the amount of schedule changes but I understand that sometimes this is unavoidable. Also I feel like the E-ticket could be more detailed e.g. The baggage allowance - as had to call the airline to find out exact weight allowance… Read Full Review

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★★★★★

“Excellent service”

Written on: 12/10/2014 by Esthers495 (1 review written)

Had a excellent service of Jimmy thanks for quick response will have a pleasure using this company again thanks… Read Full Review

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★☆☆☆☆

“What an incompetent shower of unprofessional people....”

Written on: 11/10/2014 by platterfish (3 reviews written)

What an incompetent shower of unprofessional people. These lot need to learn some proper customer service skills. They wanted me to call my bank to obtain the authorisation code for my payment - thats your job Travelup - have a proper website in place! Ridiculous. The worst aftercare, passed from pillar to post with people that don't understand english or have any customer service skills Cancelled - DO NOT BOOK CHEAP FLIGHTS WITH THEM… Read Full Review

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★★★★☆

“Extn: 6802 Customer Services Travel up”

Written on: 10/10/2014 by Aria355 (1 review written)

After an initial minor change followed by a 'major' change to my flights, I suggested to leave a day early... And despite some delay in reply (limited access to my email on that day), I got exactly what I asked for... Very nice and very efficient staff - even gave me a phone call when I was hard to reach on my email. Very professional and understanding - nice to feel the interest of ensuring individual help when they cannot help it when a big Airline company makes major changes with short term… Read Full Review

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★★★★★

“Jimmy”

Written on: 10/10/2014

Excellent fast service and reply to an email , good advice given and I managed to sort my problem due to this , a big thank you .i have found staff very helpful , confirmation of booking and reference all came through very fast . Would definitely use again and recommend… Read Full Review

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★★★★★

“Jimmy was incredibly helpful and efficient”

Written on: 10/10/2014 by emz90 (1 review written)

I had a problem with my booking as my passport number needed to be updated. I emailed through the contact form and received an instant reply from an Admin Officer named Jimmy. After informing me what my next steps would be he updated my details. He was incredibly quick and efficient. I can't recommend him enough… Read Full Review

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★★★★★

“Good customer service”

Written on: 10/10/2014 by Pattietabe (1 review written)

I had some issues with my name and my e-ticket and emailed the admin service ..this was promptly addressed..I am pretty pleased with travel up I would definitely recommend travel up to my family and friends....I!!! I came across this agency on kayak.uk comparison website....it stood out among all the other agencies for offering me the best deal for my flight I WILL NOT HESITATE TO COME BACK AGAIN AND AGAIN If you are looking for a good deal definitely go for TRAVEL UP.......THUMBS UP!… Read Full Review

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★★★★☆

“Good price and customer service ”

Written on: 10/10/2014 by 105Holland (1 review written)

The price was good for a ticket from London to China. Was transferred from Skyscanner. However, the flight I was supposed to be on had some details changed but the customer service has notified me. The website was a bit unfriendly to use and I was not able to use the online "My Booking". There were no instructions on how to use this feature. I wish the company would show some information about this as it would be useful to me… Read Full Review

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★★★★★

“Prompt helpful service”

Written on: 09/10/2014 by Hazelblack (1 review written)

I was very grateful to Austin for the personal support in assisting me to address an error in my booking I have now rebooked with my correct details and will certainly use the company again. I travel to USA at least once a year to visit my daughter and found Austin more helpful than staff in any other company… Read Full Review

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★★★★☆

“Good price & service, website needs improving”

Written on: 08/10/2014

Booked tickets through Travelup a couple months ago at a great price but did not receive e-tickets. Tried to check on Travelup's website a few days ago but had much difficulty as my booking and reference numbers were not recognised. Requested e-tickets via email and received prompt response from customer service. Unfortunately, was informed that flight schedule has changed such that my arrival time would be several hours late with long transit time. Contacted customer service again to arrange a… Read Full Review

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