TravelUp Reviews - www.travelup.co.uk

★★★★☆
3.7 / 5
71.7% of users recommend this
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★★★★★

“Helpful and re-assuring”

Written on: 04/07/2011 by john.66walker (1 review written)

Nick from Travelup was so helpful and re-assuring, I was flying to Brazil, I had never been there before and i suppose i was panicing a little. Everytime i got in touch with travelup i asked to speak with Nick because he was always very helpful and definitely put my mind at ease on more than one occasion. I had never used an e-ticket, I had never hired a car in Brazil and everything went just the way he said it would. I am back from Brazil now, I had a fantastic time, Flights, airways, cars… Read Full Review

Guest's Response to john.66walker's Review

Written on: 20/07/2011

I dont understand why TravelUp, the most fraudulent travel agency currently operating in the UK likes to improve its image by posting incorrect positive reviews about their company by themselves. Nick, if you want to improve your company's image then find another method. This one is old method. John Walker...lol...give me a break!

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★☆☆☆☆

“website fares are misleading”

Written on: 17/06/2011

tried to book a flight for six passengers, 4 adults, 2 children,the online price was £2803.34 with a note to contact a telephone number to confirm, upon contacting the number 0118 956 6464 and after this and that the guy told me that the shown rates was not available and i have to pay £2000 more, anyone in doubt can go to their website browsing the online fares,so guys don't waste your valueable time contacting them or browsing website… Read Full Review

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★★★★★

“ friendly fast efficient”

Written on: 16/06/2011

Nick at Travelup was friendly and efficient whilst booking flights for my v busy daughter who lives in Berlin, he didn't hesitate to phone me back on the landline when I needed to check some details.He phoned me back on my mobile when I needed access to my computer.He has given me peace of mind as she is joining us on a family holiday and needs to return to Berlin to attend fashion week,his friendly and personable manners were much appreciated… Read Full Review

Guest's Comment

Written on: 22/06/2011

Is this a genuine review??

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Guest's Comment

Written on: 05/07/2011

These reviews are untruthful and have probably put here by [name removed]. Travelup is to be avoided at all costs. They are not a trustworthy company. DO NOT USE THIS COMPANY unless you have a lot of time and money to waste.

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Guest's Comment

Written on: 04/07/2011

travelup makes life easy..... !

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★☆☆☆☆

“please please somebody must be able to step in and...”

Written on: 23/05/2011

please please somebody must be able to step in and stop this company trading, i found them on travelsupermarket.com how naive i was to believe they must be a decent company ! i booked 2 flights costing £950 only to recieve an e mail almost immediately saying the flight taxes had gone up and they wanted a further £100 but they gave me an option of a full refund, as i started to regret booking with them i opted for the refund. After checking on the airline website it was confirmed my booking was… Read Full Review

Guest's Comment

Written on: 02/08/2011

did you ever get your money back?

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Guest's Comment

Written on: 24/08/2011

I have had the same problem trying to get a refund. Please do not use this company. I will be pursuing this matter further through small claims.

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★☆☆☆☆

“Tried to ask for advice from 0161 207 6464 number and...”

Written on: 23/05/2011

Tried to ask for advice from 0161 207 6464 number and was spoken to so rudely, i couldn't finish a sentence and was placed on hold and left without any further information wouldn't put me through to a manager-disgusting service WOULD NOT RECOMMEND… Read Full Review

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★☆☆☆☆

“I haven't even travelled yet but I find travel up...”

Written on: 23/05/2011

I haven't even travelled yet but I find travel up terrible, I am so disappointed in myself that I actually went ahead and booked with these cowboys! the staff are so disrespectful and the one I was dealing with "Jimmy" complete idiot! kept asking me to hurry up and give him the card details and once given hung up and didn't answer for about an hour, then received an email receipt charging £30 more than originally told!! I called to check when I would receive my e-ticket, "Jimmy" goes "you… Read Full Review

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★☆☆☆☆

“Be very, very careful with this hole in the wall...”

Written on: 19/05/2011

Be very, very careful with this hole in the wall company. They made a mistake booking our tickets then had the cheek to charge us £350 for 30 minutes work to rectify THEIR OWN mistake !! Despite strong complaints. The £350 was on top of another £350 which they passed on to us from the airline itself. Be very very careful with this company. If you read the reviews on them all over the net you will see that this seems to happen very often with them. Just search under Travel Up Ltd and see… Read Full Review

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★☆☆☆☆

“Searching for flight to Christchurch 9 months ahead....”

Written on: 17/05/2011

Searching for flight to Christchurch 9 months ahead. Wedsite says £850 for the dats I wanted with Singapore Airlines, called them for exactly same dates and they quote £1235. Singapore Airlines site says £1030… Read Full Review

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★☆☆☆☆

“Still not received a refund back from over a year ago”

Written on: 16/05/2011

Still not received a refund back from over a year ago… Read Full Review

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★☆☆☆☆

“Be very, very careful with this hole in the wall...”

Written on: 12/05/2011

Be very, very careful with this hole in the wall company. They made a mistake booking our tickets then had the cheek to charge us £350 for 30 minutes work to rectify THEIR OWN mistake !! Despite strong complaints. The £350 was on top of another £350 which they passed on to us from the airline itself. Be very very careful with this company. If you read the reviews on them all over the net you will see that this seems to happen very often with them. Just search under Travel Up Ltd and see… Read Full Review

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★☆☆☆☆

“I am currently struggling to get a refund from travel...”

Written on: 05/05/2011 by Alaana (1 review written)

I am currently struggling to get a refund from travel up. I booked a flight to Sydney which was cancelled and rescheduled once, when they tried to do this a second time I asked for my money back and they agreed. This was on 21 February and after numerous calls, speaking to incompetent staff and trying to get hold of the elusive manager Claire I am still £700 out of pocket. Has anyone got a refund from them ever?

My advice DO NOT USE THEM.
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★☆☆☆☆

“I booked tickets St Louis through Travelup as I found...”

Written on: 01/05/2011

I booked tickets St Louis through Travelup as I found it was quite a reasonable price compared to other tickets. I read some of the reviews and I was 1000% sure I was not going to change date or anything. However, As soon as I booked and payed... around 15 minutes later, they rang me up telling me I had to pay an extra 60pounds as the airline had gone up. I was not going to pay 60pounds as this would defeat me choosing to book with them in the first place. The guy was nice and polite explaining… Read Full Review

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★★★★☆

“I booked an airline ticket from travelup last month...”

Written on: 26/04/2011

I booked an airline ticket from travelup last month via a telephone.I required an urgent ticket and they provided me with a good deal.There fares are really very cheap.I am very happy and satisfied with their service… Read Full Review

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★☆☆☆☆

“AVOID THEM!!!!!!!!!!!! very very unprofessional staff.”

Written on: 26/04/2011

AVOID THEM!!!!!!!!!!!! very very unprofessional staff… Read Full Review

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★★★★★

“I have been using this company for couple of years as...”

Written on: 24/04/2011

I have been using this company for couple of years as they give very good prices compared to other agents. Didn't had any issues. Last Sunday, I booked a ticket at lasminute to go on Monday morning to Darwin for urgent matter and they issued the ticket within couple of hours.

Price quoted was almost £100 cheaper than other agents. Will book with them again… Read Full Review

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★☆☆☆☆

“Plsssssssssssssssssssssssss never book through these...”

Written on: 14/04/2011 by jpapa (1 review written)

Plsssssssssssssssssssssssss never book through these blood-suckers, they charged over £320 just to change a booking date, six months away, it's cheer madness and sad that travelup is still allowed to be in business.

DO NOT BOOK THROUGH THEM>
AVOID THEM LIKE A PLAGUE>

They don't deserve A 1 star rating. Why is there no Zero star rating on this review board? Big fat 0 review… Read Full Review

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★☆☆☆☆

“I booked a couple of flights to Tokyo in April through...”

Written on: 12/04/2011

I booked a couple of flights to Tokyo in April through Travelup just before the earthquake. I tried to cancel the flights by emailing and calling Travelup but they were highly unresponsive. I called the airline directly which confirmed they would offer a full refund via the agent but Travelup is trying to withhold almost 13% of the price I paid without explanation of the non-transparent charges. They do not reply to emails (despite a service standard claim) or phone calls and I'm trying to… Read Full Review

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★☆☆☆☆

“Travelup came up with the best price and it was booked...”

Written on: 12/04/2011

Travelup came up with the best price and it was booked without a problem. Unfortunately due to a death of a friend I was unable to go. Travelup charged £100 to cancel the tickets even though I cancelled them myself with the airline. There was 6 months before the trip, so it wasnt a last minute cancellation. They even told me that it was totally non refundable (which is why I went to the airline direct)… Read Full Review

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★☆☆☆☆

“Crooks. I bought a ticket online, got a confirmation,...”

Written on: 11/04/2011

Crooks. I bought a ticket online, got a confirmation, then 24 hours later they emailed me asking for an extra 165.00 as the price had gone up after I had bought it. DO NOT USE THIS OUTFIT - I am waiting for a refund.

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★☆☆☆☆

“It is far more hassle than it is worth to book through...”

Written on: 28/03/2011

It is far more hassle than it is worth to book through Travel Up. Yes they do good deals but if you have any issues following your booking then they are hopeless. I have now spent 3 weeks on the phone from S. Africa trying to change a return flight and I still haven't managed it. Duff information, awful at getting back to you and staffed by a bunch of puppets. NOT HAPPY!… Read Full Review

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