TravelUp Reviews - www.travelup.co.uk

★★★★☆
3.8 / 5
1118
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★★★★★

“Excellent Cheap Flights”

Written on: 24/01/2014

The advisor was a great help in finding cheap flights to orlando, they sent me the details and i paid up and confirmed, the following morning they rang to say they found better flights (less stops and changeovers) for the same price and offered me the choice. will definately use again… Read Full Review

Replytravelup's Comment

Written on: 31/01/2014

Thank you for your feedback. We are constantly looking to improve our service and we appreciate your comments.

We look forward to serving you again in the future.
Travel Up Customer Service Department

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★☆☆☆☆

“Avoid this company as they will treat you like...”

Written on: 22/01/2014

I purchased two return tickets for Jakarta Indonesia from Travel-Up on 23/12/12. The Airline was Qatar Airways which is a good airline. The departure date was 24th February 13. Fourteen days before departure I received an email from Travel up informing me my outbound flight had been canceled because all the new Bowing dreamliners had been grounded world-wide because of all the problems the planes had been having since they were launched only months before. I was informed we had been put on an… Read Full Review

Ofakorede's Comment

Written on: 31/01/2014

I love everything but pls, keep the service up

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★★★★☆

“Prompt Reply and service”

Written on: 22/01/2014 by Kimbuay (1 review written)

Very good and efficient reply to my queries with my flights booking… Read Full Review

Replytravelup's Response to Kimbuay's Review

Written on: 31/01/2014

Thank you for your feedback. We are constantly looking to improve our service and we appreciate your comments.

We look forward to serving you again in the future.
Travel Up Customer Service Department

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★☆☆☆☆

“Dreadfull”

Written on: 21/01/2014

Booked a flight with Travel Up 8 months in advance to Zambia then found out 4 months later from a friend that the flight had been cancelled. Travel Up confirmed it had been cancelled but only offered me an alternative flight to Johannesburg leaving me to find a connecting slight for the rest of the journey myself at an additional £500 cost. They just blamed it on the airline and refused to forward me there complaints policy and stated there was no appeal process through themselves or ATOL as… Read Full Review

Replytravelup's Comment

Written on: 31/01/2014

We are sorry to read your comments. Unfortunately the airlines reserve their rights to cancel or amend their flight schedules at any time but do so only when unavoidable.

If you are not satisfied with the alternative flights provided or wish to discuss further the handling of your booking please do write us an email with the subject ReviewCentre followed by your booking reference. We will happily look into it for you.

We look forward to hear from you.
Travel Up Customer Service Department

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★★★★☆

“helpfull”

Written on: 21/01/2014 by asexpected (1 review written)

they helped painlessly… Read Full Review

Replytravelup's Response to asexpected's Review

Written on: 31/01/2014

Thank you for your feedback. We are constantly looking to improve our service and we appreciate your comments.

We look forward to serving you again in the future.
Travel Up Customer Service Department

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★★★★★

“AMAZING service - massive £ savings - HIGHLY RECOMMENDED”

Written on: 20/01/2014 by RETURNER1 (1 review written)

I made a massive mistake when booking online - a mistake which by rights should have cost me £3000. Called travelup in a complete panic and they went above and beyond to help me fix the problem. They solved the problem, saved me 3K and got me a great flight. I can't recommend them highly enough and will always book through them in the future… Read Full Review

Replytravelup's Response to RETURNER1's Review

Written on: 31/01/2014

Thank you for your feedback. We are constantly looking to improve our service and we appreciate your comments.

We look forward to serving you again in the future.
Travel Up Customer Service Department

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★★★★☆

“Very Good Value”

Written on: 18/01/2014

I have just booked 2 tickets to Dubai and found Travelup the most economical. The service was very good and I will certainly use them again… Read Full Review

Replytravelup's Comment

Written on: 31/01/2014

Thank you for taking the time to reply and for your positive comments. We spend a great deal of time ensuring our web site is simple and easy to use and that we offer the best prices available.

We look forward to taking care of your travel arrangements again in the future.
With warm regards from Travel Up

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★★★★★

“Very friendly and helpful staff”

Written on: 16/01/2014

I had a problem paying for my ticket online and so I called them and the staff were so friendly and helpful. I would recommend this travel agent as you have any issues they will deal with it straight away without any time wasting… Read Full Review

Replytravelup's Comment

Written on: 31/01/2014

Thank you for your feedback. We are constantly looking to improve our service and we appreciate your comments.

We look forward to serving you again in the future.
Travel Up Customer Service Department

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★★★☆☆

“Nice consultant shame about the company”

Written on: 15/01/2014 by emmasheach (1 review written)

I found the company called Magic Holidays on a price comparison website when looking for a holiday. Their prices seemed very competitive compared to others and I had no hesitation asking for a quote. I was confused however when the email came through under a different company name Travelup and this made me suspicious. I called the company to query a couple of issues and the consultant was very helpful, he answered all of my questions and sent through revised quotes accordingly. I looked for… Read Full Review

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★★★★★

“Fantastic service”

Written on: 15/01/2014 by DebbieKenya (1 review written)

After booking a ticket for my son, I realised I had used the wrong email address so his confirmation, itinerary and ticket and gone somewhere else. I called and was amazed to get an actual person on the end of the phone! Thomas Lewis resolved my problem in under 5 minutes and followed up to make sure everything was clear. The best service I've had from an online booking company. Thank you :)… Read Full Review

Replytravelup's Response to DebbieKenya's Review

Written on: 03/02/2014

Thank you for your feedback. We are constantly looking to improve our service and we appreciate your comments.
We will be sure to pass your thanks on to Thomas.

We look forward to serving you again in the future.
Travel Up Customer Service Department

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★★★★★

“Flight booking”

Written on: 14/01/2014 by jeffseaton (1 review written)

booked a flight online for April, website easy to use and understand, Full information given with invoice and confirmation. E-ticket received with airline log in info. Received an email informing slight schedule change with new e-ticket. Good communications from TravelUp throughout with full information… Read Full Review

Replytravelup's Response to jeffseaton's Review

Written on: 03/02/2014

Thank you for taking the time to reply and for your positive comments. We spend a great deal of time ensuring our web site is simple and easy to use.

We look forward to taking care of your travel arrangements again in the future.
With warm regards from Travel Up

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★★★★★

“Great Customer Service”

Written on: 14/01/2014 by PWilson42 (1 review written)

I recently booked a return flight to Singapore through TravelUp and have found their service to be first class. I placed an enquiry via Thomas Lewis and he responded in full detail within 24hrs. Most impressive for an online company. Well done TravelUp!!… Read Full Review

Replytravelup's Response to PWilson42's Review

Written on: 03/02/2014

Thank you for taking the time to reply and for your positive comments. We spend a great deal of time ensuring our web site is simple and easy to use.We will be sure to pass your thanks on to Thomas.

We look forward to taking care of your travel arrangements again in the future.
With warm regards from Travel Up

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★★★★☆

“helpful and polite”

Written on: 14/01/2014

Issue with website initially but all was resolved by the customer services team. A couple of young men who were able to sort out a rather stressful initial booking. Would use them again. :)They really do try to resolve any problems and considering my frantic rantings they remained calm and polite throughout… Read Full Review

Replytravelup's Comment

Written on: 03/02/2014

Thank you for your feedback. We are constantly looking to improve our service and we appreciate your comments.

We look forward to serving you again in the future.
Travel Up Customer Service Department

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★★★★★

“THOMAS LEWIS”

Written on: 11/01/2014

Hi Thomas was so helpful, his quick reply made my worries fade away. I really appreciate all his help! Thank you Lilly h… Read Full Review

Replytravelup's Comment

Written on: 03/02/2014

Thank you for your feedback. We are constantly looking to improve our service and we appreciate your comments.
We will be sure to pass your thanks on to Thomas.

We look forward to serving you again in the future.
Travel Up Customer Service Department

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★★★★☆

“Helpful and Cheap”

Written on: 10/01/2014

Helpful and Cheap - would recommend the ease of use and customer service when I needed to contact them… Read Full Review

Replytravelup's Comment

Written on: 03/02/2014

Thank you for taking the time to reply and for your positive comments. We spend a great deal of time ensuring our web site is simple and easy to use.

We look forward to taking care of your travel arrangements again in the future.
With warm regards from Travel Up

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★★★★★

“Hassle free”

Written on: 10/01/2014

I booked some tickets for some colleagues who are visiting Ethiopia. Easy to book on the website. Confirmation came through immediately and the e-tickets followed, as expected, the next day. I'll use this site again. … Read Full Review

Replytravelup's Comment

Written on: 03/02/2014

Thank you for taking the time to reply and for your positive comments. We spend a great deal of time ensuring our web site is simple and easy to use.

We look forward to taking care of your travel arrangements again in the future.
With warm regards from Travel Up

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★★★★★

“Staff are very helpful, and responded to my queries...”

Written on: 10/01/2014 by thirugowri (1 review written)

Staff are very helpful, and responded to my queries and request promptly. I would definitely recommend TravelUp… Read Full Review

Replytravelup's Response to thirugowri's Review

Written on: 03/02/2014

Thank you for your feedback. We are constantly looking to improve our service and we appreciate your comments.

We look forward to serving you again in the future.
Travel Up Customer Service Department

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★★★★★

“Excellent service”

Written on: 09/01/2014 by moffat2000 (1 review written)

I booked flights to the USA for my family of 3. I was using a popular flight search app on my phone and it delivered TraveUp as the best option. When I attempted to purchase my flights my credit card provider declined the transaction due to an over zealous fraud prevention department. This had NOTHING to do with TravelUp. I sent an email to TravelUp explaining the situation regarding my payment. They phoned me back to inform me that my flights were reserved and that they had sent me a email… Read Full Review

Replytravelup's Response to moffat2000's Review

Written on: 03/02/2014

Thank you for your feedback. We are constantly looking to improve our service and we appreciate your comments.
We will be sure to pass your thanks on to our websales department who I am sure will be pleased.

We look forward to serving you again in the future.
Travel Up Customer Service Department

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★★★★★

“Flight tickets to Jordan”

Written on: 08/01/2014 by Morgan58 (1 review written)

We needed to book return flights from Newcastle to Jordan and used Sky Scanner to find the cheapest options. Though slightly more expensive than the cheapest deal, the positive reviews for Travel Up led me to go with them and I'm glad I did. The website was very easy to navigate and the whole transaction proceeded very smoothly. I had an immediate email confirmation with all flight details followed by the e-tickets the following day. My only problem was in accessing the BA site to manage the… Read Full Review

Replytravelup's Response to Morgan58's Review

Written on: 03/02/2014

Thank you for taking the time to reply and for your positive comments.
We spend a great deal of time ensuring our web site is simple and easy to use and that we offer the best prices available.

We look forward to taking care of your travel arrangements again in the future.
With warm regards from Travel Up

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★★★★★

“Booking & Admin Team Very Helpful”

Written on: 07/01/2014

The booking process with Travel Up today has been extremely helpful and my flights were confirmed quickly. After experiencing lots of drama trying to find suitable flights from UK to Thailand, in the price bracket I could afford and with short connectivity times on change over flights before the flights seem to quickly go up in price, I decided to call Travel Up directly. The operator i got through to did all of the searching for me and called me back when he had found the best option. The… Read Full Review

Replytravelup's Comment

Written on: 03/02/2014

Thank you for taking the time to reply and for your positive comments.

We look forward to taking care of your travel arrangements again in the future.
With warm regards from Travel Up

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