TravelUp Reviews - www.travelup.co.uk

★★★★☆
3.7 / 5
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★☆☆☆☆

“Nearly booked with them”

Written on: 09/01/2012 by Honey (2 reviews written)

Glad I seen these reviews, I was going to book with them, I won't now. Thank you everyone… Read Full Review

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★★★★★

“Great deals. Friendly, helpful and efficient ”

Written on: 07/01/2012 by DeborahJA (1 review written)

We booked flights from Manchester to Kota Kinabalu, Borneo on New Year's Eve 2011. We did this through Gary Martin, a team leader. The flights he found were the cheapest we had come across. Even though our chosen flight was fully booked, he found an alternative flight for the same price. Our tickets arrived within three days despite Bank holidays etc. I was particularly impressed with the service we received from Gary. He responded to any enquiry straight away, either by email or phone and… Read Full Review

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★☆☆☆☆

“www.travelup.co.uk, cheapflight.co.uk”

Written on: 05/01/2012

This is the complaint I wanted to send cheapflight.co.uk and their form dont work too. Advice yourself. This is what one of your affiliates is doing and I want cheapflight to know if they do not respond now travelup.co.uk will go down in bad records with cheapflights. My business will spend all its resources to pursue a good judgement. Receipt of the charge!!!!! Read Below Authorized(Opens a new window) CHECKCARD 01/05 WWW.TRAVELUP.CO.UK READING $142.58 Temporary merchant… Read Full Review

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★☆☆☆☆

“Utterly disgusting experience!”

Written on: 03/01/2012 by zontrex (1 review written)

These are my reasons for making the abvoe comment:- 1. They lie. 2. They are extremely rude. 3. They try to charge you for using a DEBIT card. 4. When you try and cancel they bully you with a cancellation fee. 5. They lie. 6. They send you a "confimation letter" with a fixed price ask for your card details then over charge you (£500 in my incident) 7. They laugh down the line at you. 8. They put the phone down on you. 9. They lie. 10. They mess your bookings up. 11. They take 5 days to send… Read Full Review

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★☆☆☆☆

“TravelUp worst agent ever!!!”

Written on: 15/11/2011

I'm currently experiencing the worst from TravelUp there was a typing error on my E-Ticket the A was missing from my surname STEWART and now I can't fly they are not willing to give me a refund so i have wasted £353 on a flight i can't get on because my surname had been misspelled. I now have to find another flight quickly as I fly on Saturday which will cost me another £400. This company and their staff are the worst people I have ever dealt with I will let re post if I manage to get it… Read Full Review

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★☆☆☆☆

“Worst travel agent I have ever used. DO NOT USE!!!”

Written on: 14/11/2011 by freyes (1 review written)

OVERALL OPINION Once they have your money, the customer service disappears. They will ignore all contact from you to the point where you are not sure whether you have been conned or not. DO not book with them! This company turned what should have been an exciting holiday booking period into a nightmare. I was booking flights for a big group travelling long haul for a wedding. The initial enquiry was good as I knew the questions to ask being a travel professional myself. They held flights as… Read Full Review

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★★★☆☆

“The best prices but not the best customer service”

Written on: 27/10/2011 by neilpugh (6 reviews written)

I bought a ticket from travelup via their website. The transaction failed, i have no idea why. They didn't tell me why. The ticket was reserved by them at the price i tried to buy it for and i was given 24 hours to complete the purchase by telephone. This i found odd. When contacting the customer services i was shocked by the total lack of professionalism. The phone operators were curt and had poor social skills. However in the end i got my ticket at the cheapest price possible, and really… Read Full Review

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★☆☆☆☆

“Scam - please do not use them!!! Scam!!!!!”

Written on: 06/10/2011

You will see this company on Watchdog soon! Spent 900 pounds on a flight to Australia for my brothers wedding. 6 hours after they confirmed my flight, they called me and said that Virgin had withdrawn the tickets at the price I paid. They take your money in 30 seconds and take anywhere up to a week to pay it back leaving you having to pay for a more expensive flight! Genuinely do not use this company. Have a look at all the reviews! Do not beleive the positive ones. Just look at the way they… Read Full Review

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★☆☆☆☆

“Advertised price never available. Rude and never...”

Written on: 20/09/2011

For weeks I searched comparison sites and called a number of the agents as a Glasgow-Sydney flight in 16 April - 4 May advertised for pounds 732.20, however after calling they offered around pounds900. Several agents advertised on the comparison sites appear to be the same company. Travelup etc. I searched daily for weeks and called daily so they can't use the excuse the seats are sold at that price! False advertising, rude communicaters and a SCAM! Beware and research any airline before… Read Full Review

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★☆☆☆☆

“Scam scam scam!!!”

Written on: 17/09/2011

Stay away from trouble and proper rip off! I am surprised why nobody has taken them to the court?! Waste of time, energy and money. Please don't fall for the low price offers which are total scams!!!… Read Full Review

Guest's Comment

Written on: 20/09/2011

Currently in the process of pursuing a claim against this company. The way they treat their customers is horrendous. A family member and a very good friend of his were left stranded in Dubai when an illegal booking was made by a member of staff. When the manager was contacted he was very unhelpful and was not willing to talk to the customers who found themselves in this dreadful dilema. The customers had to find their own means of booking another flight back to London and the costs of the flight layed upon their shoulders! I am sure if all the dissatisfied customers of Travle Up were to get together and address the courts and Trading Standards this company would be DISSOLVED IMMEDIATELY..

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★★★★★

“Fly Paris by travel up”

Written on: 10/09/2011 by andyrobin3 (1 review written)

I got good prices for Manchester to Paris, while booked air ticket just 3 days before my flying date. Thanks travelup.co.uk… Read Full Review

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★★★★★

“Execellent”

Written on: 17/08/2011 by Blackmore (1 review written)

I checked all the price comparison website for a return flight to Canada and found them the cheapest, I don't know how they have beaten the market prices but they really have save money for me....wehey. although they sounded like somewhere outside UK but who cares. I got my flights and I will use them again for sure, requested them to post me my e-tickets which they also did for free of cost and i was being charged £10 for that by southall travels just to post my e-tickets to me. So I would… Read Full Review

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★★★★★

“Helpful and re-assuring”

Written on: 04/07/2011 by john.66walker (1 review written)

Nick from Travelup was so helpful and re-assuring, I was flying to Brazil, I had never been there before and i suppose i was panicing a little. Everytime i got in touch with travelup i asked to speak with Nick because he was always very helpful and definitely put my mind at ease on more than one occasion. I had never used an e-ticket, I had never hired a car in Brazil and everything went just the way he said it would. I am back from Brazil now, I had a fantastic time, Flights, airways, cars… Read Full Review

Guest's Response to john.66walker's Review

Written on: 20/07/2011

I dont understand why TravelUp, the most fraudulent travel agency currently operating in the UK likes to improve its image by posting incorrect positive reviews about their company by themselves. Nick, if you want to improve your company's image then find another method. This one is old method. John Walker...lol...give me a break!

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★☆☆☆☆

“website fares are misleading”

Written on: 17/06/2011

tried to book a flight for six passengers, 4 adults, 2 children,the online price was £2803.34 with a note to contact a telephone number to confirm, upon contacting the number 0118 956 6464 and after this and that the guy told me that the shown rates was not available and i have to pay £2000 more, anyone in doubt can go to their website browsing the online fares,so guys don't waste your valueable time contacting them or browsing website… Read Full Review

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★★★★★

“ friendly fast efficient”

Written on: 16/06/2011

Nick at Travelup was friendly and efficient whilst booking flights for my v busy daughter who lives in Berlin, he didn't hesitate to phone me back on the landline when I needed to check some details.He phoned me back on my mobile when I needed access to my computer.He has given me peace of mind as she is joining us on a family holiday and needs to return to Berlin to attend fashion week,his friendly and personable manners were much appreciated… Read Full Review

Guest's Comment

Written on: 22/06/2011

Is this a genuine review??

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Guest's Comment

Written on: 05/07/2011

These reviews are untruthful and have probably put here by [name removed]. Travelup is to be avoided at all costs. They are not a trustworthy company. DO NOT USE THIS COMPANY unless you have a lot of time and money to waste.

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Guest's Comment

Written on: 04/07/2011

travelup makes life easy..... !

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★☆☆☆☆

“please please somebody must be able to step in and...”

Written on: 23/05/2011

please please somebody must be able to step in and stop this company trading, i found them on travelsupermarket.com how naive i was to believe they must be a decent company ! i booked 2 flights costing £950 only to recieve an e mail almost immediately saying the flight taxes had gone up and they wanted a further £100 but they gave me an option of a full refund, as i started to regret booking with them i opted for the refund. After checking on the airline website it was confirmed my booking was… Read Full Review

Guest's Comment

Written on: 02/08/2011

did you ever get your money back?

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Guest's Comment

Written on: 24/08/2011

I have had the same problem trying to get a refund. Please do not use this company. I will be pursuing this matter further through small claims.

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★☆☆☆☆

“Tried to ask for advice from 0161 207 6464 number and...”

Written on: 23/05/2011

Tried to ask for advice from 0161 207 6464 number and was spoken to so rudely, i couldn't finish a sentence and was placed on hold and left without any further information wouldn't put me through to a manager-disgusting service WOULD NOT RECOMMEND… Read Full Review

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★☆☆☆☆

“I haven't even travelled yet but I find travel up...”

Written on: 23/05/2011

I haven't even travelled yet but I find travel up terrible, I am so disappointed in myself that I actually went ahead and booked with these cowboys! the staff are so disrespectful and the one I was dealing with "Jimmy" complete idiot! kept asking me to hurry up and give him the card details and once given hung up and didn't answer for about an hour, then received an email receipt charging £30 more than originally told!! I called to check when I would receive my e-ticket, "Jimmy" goes "you… Read Full Review

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★☆☆☆☆

“Be very, very careful with this hole in the wall...”

Written on: 19/05/2011

Be very, very careful with this hole in the wall company. They made a mistake booking our tickets then had the cheek to charge us £350 for 30 minutes work to rectify THEIR OWN mistake !! Despite strong complaints. The £350 was on top of another £350 which they passed on to us from the airline itself. Be very very careful with this company. If you read the reviews on them all over the net you will see that this seems to happen very often with them. Just search under Travel Up Ltd and see… Read Full Review

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★☆☆☆☆

“Searching for flight to Christchurch 9 months ahead....”

Written on: 17/05/2011

Searching for flight to Christchurch 9 months ahead. Wedsite says £850 for the dats I wanted with Singapore Airlines, called them for exactly same dates and they quote £1235. Singapore Airlines site says £1030… Read Full Review

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