TravelUp Reviews - www.travelup.co.uk

★★★★☆
3.8 / 5
1079
77% of users recommend this
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★★★★☆

“Travel up comes up trumps”

Written on: 18/12/2013

I recently booked a long haul flight through Travel Up. The price was very competitive and the service I received was excellent. My agent Peter was very helpful and steered me through the process in a relaxed and friendly manner at all times. Peter was efficient and went the extra mile to help me book the flight and answered all my queries fully. I have used Travel up before and will certainly do so again… Read Full Review

Replytravelup's Comment

Written on: 31/01/2014

Thank you for your feedback. We are constantly looking to improve our service and we appreciate your comments.
We will be sure to pass your thanks on to Peter.

We look forward to serving you again in the future.
Travel Up Customer Service Department

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★★★★★

“Excellent customer service. ”

Written on: 18/12/2013

I feel people are quick to write a negative responce so I would like to express my great appreciation for the brilliant service I received by agent Amir when making an enquirey. Agent Amir had a very helpful calm attitiude and i never once felt he was eager to get off the phone. my problem was resolved without any issue and I will 100% use TravelUP agian. Thank you agent Amir and thank you TravelUP… Read Full Review

Replytravelup's Comment

Written on: 31/01/2014

Thank you for your feedback. We are constantly looking to improve our service and we appreciate your comments.
We will be sure to pass your thanks on to Amir.

We look forward to serving you again in the future.
Travel Up Customer Service Department

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Guesting1's Comment

Written on: 04/02/2014

Quick to write a negative response?! Have you even bothered to read all of the horror stories involved with this company. What an ignorant comment to make. Aren't you lucky you've had a good experience witha company that's ruined holidays experiences for so many people? Have some sense.

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★★★★★

“Quick response to query”

Written on: 18/12/2013

had a query about my daughters flight on China Southern emailed Sunday night got reply ist thing monday great value late booked fare… Read Full Review

Replytravelup's Comment

Written on: 31/01/2014

Thank you for your feedback. We appreciate your comments.

We look forward to serving you again in the future.
Travel Up Customer Service Department

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★★★★★

“Helpful, flexible, reliable”

Written on: 17/12/2013 by Evevave (1 review written)

We recently booked our trip to Myanmar through travelup and were very satisfied with the service - in particular Jimmy was very helpful in booking our flights at short notice, and tried to accomodate our requests. We changed the return flights on the way to Asia to fit in something that came up later and extended our stopover in Colombo. Changing the dates comes at an extra cost, but we were happy that it was possible to make it happen. Thanks a lot, happy travelling! … Read Full Review

Replytravelup's Response to Evevave's Review

Written on: 13/01/2014

Thank you for your feedback. We are constantly looking to improve our service and we appreciate your comments.
We will be sure to pass your thanks on to Jimmy.

We look forward to serving you again in the future.
Travel Up Customer Service Department

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★★★★★

“Professional, helpful and understanding team.”

Written on: 17/12/2013

I recommend Travel up, they were really professional and helped me with an error on my ticket even when the actual airline didn't want to know. These guys are reliable and go above and beyond. They were very patient even as I was a jerk and I lost my cool. Big up Travel Up!!!!!!… Read Full Review

Replytravelup's Comment

Written on: 13/01/2014

Thank you for your feedback. We are constantly looking to improve our service and we appreciate your comments.
We will be sure to pass your thanks on to our admin department.

We look forward to serving you again in the future.
Travel Up Customer Service Department

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★★★★★

“Great customer service”

Written on: 16/12/2013

Using TravelUp was very easy and it was wonderful to have such quick answers via email. Amir Ali was very helpful and managed my questions with patience! Thank you very much… Read Full Review

Replytravelup's Comment

Written on: 17/12/2013

Thank you for your feedback. We are constantly looking to improve our service and we appreciate your comments.
We will be sure to pass your thanks on to Amir.

We look forward to serving you again in the future.
Travel Up Customer Service Department

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★★★★★

“Stressfree speedy dealings ”

Written on: 16/12/2013

Faced with an urgent issue with my daughter wishing to terminate her holiday in Perth Australia early, I phoned Travel Up and was immediately put at rest by the efficient, helpful and speedy service. I would not hesitate to recommend this company to anyone wishing to travel. Email responses were swift and the rep was easy to get hold of on the phone time and time again and he returned calls promptly unlike many lasrger operators. An absolute pleasure dealing with M at this company… Read Full Review

Replytravelup's Comment

Written on: 17/12/2013

Thank you for your feedback. We are constantly looking to improve our service and we appreciate your comments.

We look forward to serving you again in the future.
Travel Up Customer Service Department

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★★★★★

“Good service”

Written on: 15/12/2013

I would like to give some feedback for the service th.at I have received his been very trustful n kind . I would love to deal with him again . I would recommended to friends , families n others. Also I will published in Facebook n twitter as well. Again than you so much for you kind help n best service… Read Full Review

Replytravelup's Comment

Written on: 17/12/2013

Thank you for your feedback. We are constantly looking to improve our service and we appreciate your comments.

We look forward to serving you again in the future.
Travel Up Customer Service Department

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★★★★★

“Excellent”

Written on: 13/12/2013

Excellent service - very speedy responses to any queries… Read Full Review

Replytravelup's Comment

Written on: 17/12/2013

Thank you for your feedback. We are constantly looking to improve our service and we appreciate your comments.

We look forward to serving you again in the future.
Travel Up Customer Service Department

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★★★★★

“Quick and Excellent Service ”

Written on: 12/12/2013

I really want to comment about the travel agent who was absolutely friendly! The information, help and service I received far exceeded my expectations… Read Full Review

Replytravelup's Comment

Written on: 17/12/2013

Thank you for your feedback. We are constantly looking to improve our service and we appreciate your comments.

We look forward to serving you again in the future.
Travel Up Customer Service Department

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★★★★★

“William was great”

Written on: 12/12/2013

Travel Up's advisor helped me get the best deal for flights to Australia for me and my wife to travel to watch the cricket. He manage to get me flights to Brisbane and back from Sydney at a very reasonable cost. - Very helpful. He also managed to sort out our Australian visas. Certainly recommend them to anyone… Read Full Review

Replytravelup's Comment

Written on: 17/12/2013

Thank you for your feedback. We are constantly looking to improve our service and we appreciate your comments.
We will be sure to pass your thanks on.

We look forward to serving you again in the future.
Travel Up Customer Service Department

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★★★★★

“Always pleased with services ”

Written on: 11/12/2013

Booked tickets 3rd time with the same gentleman. I can surely say that this young man can beat all the prices which I have been quoted from different companies. He has a great patience and cool mind head. Had a bit problem for payment but he sort it out being over the phone for 40 minutes with all patience and advised all the way to make it done. Very friendly , jolly and professional. Strongly recommend Travelup… Read Full Review

Replytravelup's Comment

Written on: 17/12/2013

Thank you for your feedback. We are constantly looking to improve our service and we appreciate your comments.

We look forward to serving you again in the future.
Travel Up Customer Service Department

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★★★★☆

“Very helpful”

Written on: 11/12/2013

My first experience with Travelup communication was not great, but this time when I emailed to ask a question, Amir answered me back within 10 minutes, and also called me back when I had a further more complicated question for him. He was able to put my mind at rest about several issues… Read Full Review

Replytravelup's Comment

Written on: 17/12/2013

Thank you for your feedback. We are constantly looking to improve our service and we appreciate your comments.
We will be sure to pass your thanks on to Amir.

We look forward to serving you again in the future.
Travel Up Customer Service Department

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★☆☆☆☆

“Awful avoid!”

Written on: 11/12/2013 by muddacunky (1 review written)

Their website crashes just before confirming payment but payment can still made without your knowledge and they don't even send a you confirmation email. Their support staff was so unsympathetic and rude with a "take it all leave it attitude". Never ever book with this agent, they are a disgrace!… Read Full Review

Replytravelup's Response to muddacunky's Review

Written on: 17/12/2013

We always send confirmation emails after the payment has been attempted to advise whether your payment was successful or whether you need to try again. The same message will be shown on screen also. We apologise if you did not receive an email on this occasion.

With warm regards from Travel Up

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★★★★★

“Excellent service”

Written on: 11/12/2013 by LMC58 (1 review written)

I booked 3 tickets, London to Oman online. The booking process was straight forward to use and paperwork came through really quickly. I then contacted Customer services by email to help with a seat allocation query and their response time was both excellent and helpful. Really impressed… Read Full Review

Replytravelup's Response to LMC58's Review

Written on: 17/12/2013

Thank you for your feedback. We are constantly looking to improve our service and we appreciate your comments.

We look forward to serving you again in the future.
Travel Up Customer Service Department

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★★★★★

“travel up every time for long haul”

Written on: 10/12/2013

have booked with travel up for my last four trips to thailand / have never had one problem , allways got great prices and flight times which is important when traveling with 3 young children and friends of mine use travel up now for all there long haul flights now as they trust the company and get great rates… Read Full Review

Replytravelup's Comment

Written on: 17/12/2013

Thank you for your feedback. We are constantly looking to improve our service and we appreciate your comments.

We look forward to serving you again in the future.
Travel Up Customer Service Department

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★★★★★

“Best service ”

Written on: 10/12/2013

Just to say how happy iam with the quick service I received when I was changing my flight dates by the staff who handled me.she was too friendly and advising to the best of ma interest.thanks… Read Full Review

Replytravelup's Comment

Written on: 17/12/2013

Thank you for your feedback. We are constantly looking to improve our service and we appreciate your comments.

We look forward to serving you again in the future.
Travel Up Customer Service Department

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★★★★★

“Amir is the best”

Written on: 10/12/2013

Amir Ali, you're a gentleman. Thanks for sorting out the re-booking so easily and without fuss. I would recommend your services to family and friends without hesitation. Thanks, Stephen… Read Full Review

Replytravelup's Comment

Written on: 17/12/2013

Thank you for your feedback. We are constantly looking to improve our service and we appreciate your comments.
We will be sure to pass your thanks on to Amir.

We look forward to serving you again in the future.
Travel Up Customer Service Department

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★★★★★

“A quick and full response to my question”

Written on: 09/12/2013 by johndanks (1 review written)

Following confirmation of a booking I emailed with a question regarding our trip, the response came back within 5 mins to answere my question fully great work. Thank you… Read Full Review

Replytravelup's Response to johndanks's Review

Written on: 17/12/2013

Thank you for your feedback. We are constantly looking to improve our service and we appreciate your comments.

We look forward to serving you again in the future.
Travel Up Customer Service Department

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★★★★★

“All good so far!”

Written on: 09/12/2013 by arJack (1 review written)

So far so good, no problems at all. Kerry in customer service excellent!… Read Full Review

Replytravelup's Response to arJack's Review

Written on: 17/12/2013

Thank you for your feedback. We are constantly looking to improve our service and we appreciate your comments.
We will be sure to pass your thanks on to Kerry.

We look forward to serving you again in the future.
Travel Up Customer Service Department

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