TravelUp Reviews - www.travelup.co.uk

★★★★☆
3.7 / 5
73% of users recommend this
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★☆☆☆☆

“Terrible company! Don't book with them!”

Written on: 08/05/2012 by blinkeyblonck (1 review written)

I booked 3 flights to New York with Travelup which turned out to be a BIG mistake. First of all, when I called them to try to confirm some of the details of my flight a few weeks after booking, I was passed around, kept on hold with no warning and finally ended up speaking to someone who appeared to be only dimly aware that they were part of a company selling flights. After this, I received an email informing me our flights had changed and to confirm that this was acceptable to us and to… Read Full Review

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★☆☆☆☆

“Fake ESTA vista waiver link from TravelUp”

Written on: 08/05/2012 by Stewart42 (1 review written)

Hi, I recently booked a flight with TravelUp (ATOL no. 7227) who then presented me with a link to the ESTA visa waiver website, or what I thought was the genuine link: http://uk.cibt.com/ This is where I was charged £33 instead of the genuine link: https://esta.cbp.dhs.gov/esta/ where the charges are $14. When I questioned this with TravelUp they just brushed it off as an additional service. As a reputable travel company I would have expected them to to provide a genuine link to the… Read Full Review

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★★★★★

“No problem at all!”

Written on: 06/05/2012

Having read the reviews on this site I was a bit apprehensive about booking with travelup because they… Read Full Review

Brazenbootica's Comment

Written on: 16/10/2012

You were extremely lucky as over 80% of these reviewers had an experience that was a criminal offence. I am only surprised that travel up are allowed to trade as their prcactices are larcenous.
I am glad that these genuine people have posted these warnings regarding travel up as I will book elsewhere.

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★★★★★

“Much affordable and friendly service”

Written on: 03/05/2012

I booked a flight with travelup and due to some reasons i had to stay one more day in bangkok.I called Travelup on last moments and they arranged a next day flight in a very short time and all that dealing was really friendly and helpful. Now some days later i need another flight to LA for a business tour of three days, I saw a air newzealand flight on sky scanner in £1113.00. I thought to call same agent in travel up named irfan who was really helpful in my last experience. I called him and… Read Full Review

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★☆☆☆☆

“Bad services”

Written on: 03/05/2012

I made a phone call yesterday to reserve 2 flight tickets from Manchester to Charlotte USA. I asked if the price would be still the same if I confirmed purchasing the tickets in 24 hours and Lee gave me a positive answer without telling me anything except that 2 tickets were reserved. When I proceeded the booking today, the price has been changed because I did not pay the deposit which I was told yesterday. When I requested 5 minutes to think about it, Lee kept hustling me to take the tickets… Read Full Review

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★★★★★

“let us party”

Written on: 02/05/2012 by Wilbur61 (1 review written)

Alvin, Irfan and Usman were fantastic. Alvin even promised me a bottle of Jack Daniels because he is such a fantastic person and has a good sense of humour. Keep up the good work young men. … Read Full Review

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★★★★★

“Fab and friendly service”

Written on: 01/05/2012 by che1960 (1 review written)

Having read some of the negative reviews about Travelup I'm not sure I'm talking about the same company. I followed a Skyscanner comparison link to get to Travelup as the cheapest offer price for the flight I wanted. Heathrow to Sidney £790 ish over Easter hols. I expected just a confirmation email and my e-tickets. However, due to unexpected flight changes I ended up with one of the most supportive and friendly bookings I have ever experienced. Claire, assigned to deliver the daunting… Read Full Review

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★★★★★

“Simply the BEST!”

Written on: 30/04/2012 by Jaques (1 review written)

I purchased a ticket on 23/04/2012 from Manchester - Bangkok return, fantastic price and e-ticket arrived 10am day after. I contacted Etihad and they confirmed me on the flight. The reps name was Lee and he was courteous and very helpful even calling me back to suggest he had found better flight times so as no long stay overs. I am happy and anyone can e-mail me to confirm this. jaqueskway@hotmail.com … Read Full Review

Jack007's Response to Jaques's Review

Written on: 02/05/2012

Correction my e-mail is: jaqueskway @ hotmail.co.uk

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★★★☆☆

“No E-ticket”

Written on: 28/04/2012

I booked my flight and immediately got the confirmation with the details and it stated that was not my e ticket which would be sent either that day or the following day and when it failed to arrive, I wrote an email stating so and received an automated email stating that they deal with 97 percent of queries within 48 hours. Once this time had elapsed, I started to panic and decided to google them and came across all these negative comments so I just decided to call the airline and they… Read Full Review

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★☆☆☆☆

“I booked with Travelup after using a comparison site...”

Written on: 23/04/2012

I booked with Travelup after using a comparison site to find the cheapest tickets available. They were non-communicative and didnt send me the tickets within the promised timeframe. Upon checking on the airline's website after a few weeks I was informed that our tickets had actually been cancelled. On contacting the airline I was told that the only people who had entered into our booking and altered our reservations had been Travelup (the agent). Upon calling Travelup they were extremely… Read Full Review

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★☆☆☆☆

“No communication”

Written on: 21/04/2012

I used a comparison site to choose my air ticket. Travelup were the cheapest and promise to send the e-ticket within 24 hours or phone you the reason for any delay. Travelup did neither. Numerous emails were ignored, phone calls were passed to the functionary with the least command of English and they seem to have a special gizmo on their phone to produce static and crackling so you can barely hear the bad English. When I eventually got the ticket I checked it with the airline via their… Read Full Review

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★☆☆☆☆

“They take too much time to reply. More than 1...”

Written on: 17/04/2012

They take too much time to reply. More than 1 week!Incompetent!… Read Full Review

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★☆☆☆☆

“Ignorant at best!”

Written on: 16/04/2012 by gemc21 (1 review written)

Travelup are quite happy to take your money , but will do nothing to help if there is a problem. We were flying from UK to Sri Lanka via Kuwait, the day before we found out on the news that Kuwait air was on strike and our flight was cancelled. We rang Travelup numerous times and when eventually they answered, they told us that Kuwait air was flying! Eventually Kuwait at Heathrow put us on a flight with Sri Lanka airlines. Two days before return, i contacted travelup to confirm our home flight… Read Full Review

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★☆☆☆☆

“RUDE, INCONSIDERATE & HEARTLESS”

Written on: 16/04/2012 by Flow3r12 (1 review written)

This company shouldn't be operating. They were very helpful when it came to taking money from me but when it came to changing my flights within the 7 days due to the sudden death of my Granddad in South Africa they were reluctant to help in any way! Each time I tried to contact them to see what was happening I was greeted by rude, inconsiderate and heartless work staff (When they did answer the phone). For a whole week whilst still grieving they had promised to keep in touch but never did. On… Read Full Review

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★☆☆☆☆

“Asolutely Appalling!!!! Should be prosecuted. Don't...”

Written on: 15/04/2012 by PaulaHall (1 review written)

My friend booked 6 fligths to New York. Unfortunately, not long after, I was diagnosed with cancer. I contacted them to request I postpone my ticket until my husband could take me when (hopefully) I'm better. Also meaning we'd buy an additional ticket for him. Appreciated there'd be an admin fee. Flatly refusing to even look at doing this! Rude, unco-operative staff. Just keep sending the same standard emails. Also just to make things worse, they said they could only refund on death, and the… Read Full Review

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★☆☆☆☆

“If I could award less than one star I would.”

Written on: 09/04/2012 by TraumatisedByTravelUp (1 review written)

If you need to change or cancel a flight, this company will charge you extortionate fees even when the airline you're going to fly with don't have any in place. I booked flights to the US after being directed to Travel Up through a price comparison site. Within seconds of booking my flights I realised there was a problem with the itinerary. I sent an email to customer services within seconds. As it was a Sunday I figured customer services wouldn't be open and so I waited until the following… Read Full Review

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★☆☆☆☆

“No Refund on Flights, Charging £150 for doing nothing”

Written on: 07/04/2012

My daughter and her friends booked 3 return flights to New York with this company. The flights were cancelled by the airline the night before they were due to travel. Travelup did not contact them and did not offer to re-route them. When my daughter's friend contacted them, Travelup assured them they would get a refund. Well, we're still waiting for the refund. Not only that, but Travelup have said that when the refund is sent they will be deducting £150 for 'admin fees' - that is £50 per… Read Full Review

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★☆☆☆☆

“DON'T DO IT”

Written on: 04/04/2012 by timbracken1 (1 review written)

Nightmare, to cut a long story short. Booked flights with them with an impossible change over (JFK New York to Newark) needing to make it from one to the other in the space of 3 hours - (5-6 advised). Once aware of the error they made they refused to change or help. Wasted roughly £800. BY THE WAY - I CHOOSE TO IGNORE THE BAD REVIEWS. DONT MAKE MY MISTAKE… Read Full Review

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★☆☆☆☆

“worst service ever”

Written on: 29/03/2012

I tried to book flights through travelup. I found out five days before I was due to travel that they hadn't been booked at all. I called up to find out what was going on and I got a preprepared argument to why it was my fault that I had no flights. I would never, ever recommend them. They are aggressive and hopeless. I had to frantically look for flights at a much higher price from other agents to ensure I could still get to my friends' wedding in Dubai. Another friend who used them for a… Read Full Review

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★☆☆☆☆

“Avoid at all cost!”

Written on: 27/03/2012 by Ekal01 (1 review written)

This travel office is terrible - had nothing but trouble with them. They were the cheapest for my flight - but honestly-if I had payed £20 more and accepted the offer from a travel website with a good reputation it would have saved me many nerves… Read Full Review

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