TravelUp Reviews - www.travelup.co.uk

★★★★☆
3.8 / 5
1079
77% of users recommend this
? Ask our helpful community of experts about this product or company
TravelUp www.travelup.co.uk - Ask a question now

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

★★★★★

“excellent and quick reply ”

Written on: 02/06/2015

excellent and quick reply , cannot do better . solved all the issues . continue good work… Read Full Review

Report this review
★★★★☆

“Review of TravelUp ”

Written on: 01/06/2015 by danielpo (1 review written)

the person I dealt with is a professional person. He understood my problem and he had done his best to sort it out I really appreciate his attitude, patience and support … Read Full Review

Report this review
★★★★★

“Terrific Service”

Written on: 30/05/2015

What could have been a costly mistake when booking, was firstly solved by in the person I dealt with, who patiently talked me through how to put it right. Then when the e-ticket was received and I panicked because the group were not all on the same ticket and one ticket appeared to have a different connecting flight time, James was excellent and sorted this all very quickly. He fully explained how airlines sometimes alter flight times and although there was to be a slight change in time we. as… Read Full Review

Report this review
★★★★★

“very quick and helpful”

Written on: 30/05/2015 by CharleeHart1980 (1 review written)

Speedy service and fast responce time to my query. Impressive. Thankyou… Read Full Review

Report this review
★★★★★

“Very helpful”

Written on: 23/05/2015 by RyannMcGuire (1 review written)

I was having difficulty with doing the the payment for a flight on line. Brain was very pleasant and went the extra mile to help me over the phone. Would recommend Travel Up to my friends and family… Read Full Review

Report this review
★★★★☆

“Pleased with the outcome”

Written on: 22/05/2015 by Alma396 (1 review written)

Our flight was cancelled by the airline. TravelUp didn't seem to be aware of this til I rang them. I had automatically been transferred to a flight leaving at 5.05am. I was NOT happy as my original flight departed at 10.30ish. After a couple of phone calls and a couple of emails to James (top guy) my flight were changed to better flights than I originally had!! Had to email again mind you to get them to send the updated e-tickets but it has all worked out well. Second time I've used this… Read Full Review

Report this review
★★★★★

“good service”

Written on: 22/05/2015 by Selfdj1967 (1 review written)

Very pleased with the service I've received from Jimmy… Read Full Review

Report this review
★★★★★

“Quick, easy and helpful”

Written on: 21/05/2015

Quick and easy to book, request dealt with quickly and I was given direct phone numbers to speak to the airlines. Quick response, all important info supplied even if I hadn't thought of it yet! Friendly people. Really good service… Read Full Review

Report this review
★★★★☆

“James went the extra mile”

Written on: 20/05/2015 by Odds (1 review written)

I should preface this by saying I'm a US citizen and have a high bar for travel sites and for customer service. We got off to a rocky start, given that the flights I originally booked were not available. I'm not clear if this was because TravelUp takes your order and then manually tries to buy it (and the itinerary I paid for became more expensive in the intervening time) or if it was some other problem with the airline itself or the system. We did finally get that sorted and I ended up on a… Read Full Review

Report this review
★★★★★

“Very helpful”

Written on: 20/05/2015

BA changed our flight times twice, which meant we had an almost 6 hour layover instead of the original 2. Janki was very helpful and arranged for us to depart on a later flight so we had more time at home (asleep) rather than hanging around at the layover airport… Read Full Review

Report this review
★★★★★

“Pleasantly surprised”

Written on: 20/05/2015 by JovannyBurgess112 (1 review written)

When I wanted to change my meal preference to vegetarian, Jimmy responded quickly to my email and made the changes for me, which I was then able to see when I accessed my booking on the airline website… Read Full Review

Report this review
★☆☆☆☆

“Absolutely awful!”

Written on: 20/05/2015 by 420Kerr (1 review written)

I must have sent this company 25 emails and they still haven't sent me the correct E- tickets. Very poor standard of English and a complete bunch of amateurs. DO NOT USE… Read Full Review

Report this review
★★★★☆

“Flights and Name in e-Tickets”

Written on: 19/05/2015 by Donaldson186 (1 review written)

The web site is user-friendly and has the information required. The process of booking flights was easier than anticipated. A doubt about the name on the e-tickets was promptly and efficiently dealt with by the admin officer. Thanks. I would be happy to recommend 'Travel Up'. Hopefully, my opinion doesn't need to change after the completion of my travel. … Read Full Review

Report this review
★★★☆☆

“Communication could improve”

Written on: 17/05/2015 by JamirLockhart (1 review written)

Generally happy with the booking service, and this is not the first time I have booked with Travelup, but on this occasion there are a few points to note which could be improved. I received an email 14 May advising flight schedule had been changed by the airline (for flights in June/July), and could I check and confirm that I accepted the changes (connecting flights involved). I replied, saying I would accept the changes if you were able to confirm that 50 minutes (had been 80 mins before the… Read Full Review

Report this review
★★★★★

“Customer Services Travel up”

Written on: 16/05/2015

once again, excellent customer service and attention from this company - other booking agents, take note of the training provided by this company, it could teach you all a great deal!!!… Read Full Review

Report this review
★★★★★

“Boarding pass”

Written on: 15/05/2015 by AnnetteAfrica (1 review written)

I would like to thank Jimmy for been helpful, resourceful and friendly. He gave me the necessary info to find and print my boarding pass. I would most definitely refer your services and good prices to friends and family. Kind regards… Read Full Review

Report this review
★★★★★

“Jessica Miller Customer Services Travel Up”

Written on: 15/05/2015

Great service from Travel Up to date with good communication via email. Would recommend to others. … Read Full Review

Report this review
★☆☆☆☆

“Useless company DO NOT USE”

Written on: 15/05/2015 by ElianCarpenter491 (1 review written)

Never ever again will I use this incompetant company.I booked well in advance and the paperwork told me to ring 72 hourse before the flight which I did. At this point I was told my return flights had been cancelled,I was told somebody would ring me to explain,nobody did.I rang again and was told that I should ring back after 2pm,this I did and was told the new flight times and that I would be sent a new E-ticket,I never received it.I rang again and was told that it would be sent the next… Read Full Review

Report this review
★★★★☆

“I am a bit of a worrier and have been impressed with...”

Written on: 13/05/2015 by RossiItalian338 (1 review written)

I am a bit of a worrier and have been impressed with the quick and friendly responses that I have received from your staff. As far as my experience so far goes I would recommend TravelUp, however I will have to wait until after my holiday to provide a full review! As far as customer servuce so far goes though, it has exceeded my expectations. Keep up the good work!… Read Full Review

Report this review
★★★★☆

“Good service and can't hesitate to recommend a friend....”

Written on: 13/05/2015 by KeithRafferty212 (1 review written)

Good service and can't hesitate to recommend a friend. Easy to book and keep getting updates about my flight schedules. Once again thank you for your hardwork… Read Full Review

Report this review
overview