TravelUp Reviews - www.travelup.co.uk

★★★★☆
3.9 / 5
1573
78.8% of users recommend this
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★★★★★

“Fast and fantastic service!”

Written on: 05/11/2016 by Delilahy62 (1 review written)

I had made a mistake in my booking (which went through smoothly and perfect) which I wanted to correct so I went to the simple form to correct my booking and it was corrected in about 2 hours. Fantastic service thank you!… Read Full Review

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★★★★☆

“Efficient, excellent value and very responsive”

Written on: 05/11/2016 by cxAnderson326 (1 review written)

Found this agent to offer an extremely competitive price and so far, this has not resulted in any compromise in customer service. I was initially worried after receiving emails requiring further financial authorisation, however the team were extremely prompt in their email replies and I felt safe and secure in their hands at all times. Whole issue dealt with so quickly, when I know with other agents I would have been waiting hours for their replies. Also every email personal, not a single… Read Full Review

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★☆☆☆☆

“Do not book with them....”

Written on: 03/11/2016 by delovestravel (1 review written)

Read the fine print very carefully. They charge extremely high prices to change any part of a ticket. It basically is more than originally paid. Do Not Use! We have lost the entire value of our tickets… Read Full Review

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★★★★★

“Great experience dealing with this company!”

Written on: 03/11/2016

My experience with this company when I had difficult issue with a long haul travel plan booked through them was dealt with superbly. Probably the highest level of customer service I have come across. Nothing was too much trouble for a manager assisting us. I did have to ask to speak to a manager when the initial call handler didn't know how to help but that is quite often the case with many companies so I don't see that as a problem. Our situation was complicated but this did not phase the… Read Full Review

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★★★★★

“Emergency refund because of illness.”

Written on: 03/11/2016 by qwPollard236 (1 review written)

To whom it may concern, I would like to sincerely thank the staff and head office whom helped me to sort out my flight. Because of illness of a family member I have requested a refund of a NOT Refundable ticket which very unfortunate I will not be able to use. My mother is ill and at the moment I cannot leave the country and full of understanding Travel Up has made it possible to refund it. One of the tickets will not get refunded, but I understand and appreciate the effort made.Thank you and… Read Full Review

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★★★★★

“No problems”

Written on: 02/11/2016 by Fitzpatrickun484 (1 review written)

Just returned from multi-city trip booked through Travelup (via Skyscanner). Booked Air China tickets months before departure date, was careful to get all details correct. Had no need to contact Travelup. Confirmation, e-tickets received within hours. Turned up at continental airport months later for first leg of trip slightly nervous, given bad reviews I remembered but, in the event, no problems at all with booking, all flights OK! (Air China not bad, either!) Based on my experience, would… Read Full Review

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★★★★★

“outstanding for an online agency”

Written on: 01/11/2016

Outstanding customer care Outstanding proffesionalism Outstanding service Affordable prices I had an unexpected issue with my flights due to BA/AA cancelling a specific flight from a segment of my business trip to the US. the people I dealt with from Travel Ups Admin Team worked tirelessly to find a suitable and alternative route for me and actually found a better travel time than we could. Thank you very very much Travel Up, … Read Full Review

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★★★★★

“First Class Service”

Written on: 01/11/2016 by Ralf37 (1 review written)

Excellent communication very good service, not my first time with this company. All very good… Read Full Review

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★★★★★

“Simply amazing service.”

Written on: 01/11/2016 by Janessa341 (1 review written)

From first contact with you Until now. Your service has been excellent . I would recommend you to all my friends .and I will use you again next year. Keep up the good work.and again. Many thanks… Read Full Review

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★★★★★

“Hi I use the website for long time the best website...”

Written on: 29/10/2016 by Schaeferwm282 (1 review written)

Hi I use the website for long time the best website they informed me for everything thanks. … Read Full Review

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★★☆☆☆

“Various Flight Cancellation/change Difficulties”

Written on: 28/10/2016 by Atkinson456 (1 review written)

The airline cancelled one of my flights and Travel Up rep (Dimple Edwin) only suggested one option alternative. Travel Up emails were difficult to reply to technically speaking whatever computer I used. Felt reps command of English was not up to the degree of difficulty of my problem. Had to resort to phoning as my email account got corrupted and this resulted in more problems - variable response from Travel Up reps from very good to poor, lack of knowledge, being told all of the relevant… Read Full Review

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★★★☆☆

“stresfull”

Written on: 27/10/2016 by Hackett19 (1 review written)

I understand teh safty issues when buying tickets overseas that coast a lot of money. But I can not come even close to explaing how sresfull this purchase was. You required a 6 digit authorization code from my bank. 1. we all knwo that banks do not work in teh afternoon 2. my banks authoriztation Office never heard of this requierement and kept on saying that they do not have the number 3.after 2 hours of a lot of phone calls some one in the call cenetr came up with the idea maybe it is this… Read Full Review

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★★★★★

“Flight schedule changes ”

Written on: 20/10/2016 by GavinBryant279 (1 review written)

Changes in flight schedulea are unfortunate inevitable. It's important to know about any changes as soon as possible. Travel Up shows they can manage it in the best way… Read Full Review

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★★★★☆

“Over all good”

Written on: 19/10/2016 by wyParrish400 (1 review written)

Definitely cheaper than other available options (for me) however changed the flight time a few times.Overall good… Read Full Review

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★★★★☆

“Great service - Great price - definitely reccommend”

Written on: 17/10/2016 by AlejandroAndersen (1 review written)

I used Kayak initially which referred me to TravelUp. I found great prices on TravelUp and ended up booking a return flight to Cuba from UK for £200 less than any other provider - and with a great airline. Easy to use website, also I made a mistake in spelling one of the passenger names. The team was able to rectify it on the day and send me new tickets avoiding potential disaster :D (thank you very much!) Recommend… Read Full Review

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★★★★★

“Amazing”

Written on: 15/10/2016 by 184Goodman (1 review written)

Amazing costumer service, very patient and helpful in every question, totally recommend! Very happy with the eficiency… Read Full Review

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★☆☆☆☆

“Would NEVER use again”

Written on: 09/10/2016

Awful, booked a flight MAN-JFK with this company and this didn't advise us that as it was operated by American Airlines some of the onboard services differed- namely there is no personal in-flight entertainment. Personally I think this is disgraceful not to be upfront and make customers aware of this before they buy as we never would have purchased knowing this! They have been un-willing to give us a refund or change the flights without admin fee's- although they helped us booked seats together… Read Full Review

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★★★★★

“Great Customer Service”

Written on: 04/10/2016 by Pointermanuk (1 review written)

My booking for travel to the USA was easy to arrange with Travel-up. Paper work was e.mail to me on time every time. I did have a few changes to my schedule (not the fault of Travel-up) but I was informed at once and offered a choice of dates and times. The staff went out of the way to help us find our best times of flights as we had a connecting flight to catch. I would recommend Travel-up to all. Any extras that you may need, parking hotels insurance etc. are on the web site… Read Full Review

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★★★★☆

“Ainslie Customer Services Travel up”

Written on: 30/09/2016

Relatively painless process for what is a complex holiday, eight flights in all. Then kept advised of the flight times that changed three times (due to Airlines changing their schedules) Also advised on what references to use when reconfirming flights Will be using again (probably on a 'round the world' adventure next year. … Read Full Review

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★★★★★

“Ainslie Customer Services Travel up”

Written on: 30/09/2016 by arMcKinney271 (1 review written)

Ainsle was absolutely amazing when we had a change of our existing scheduled flight. She took ownership and ensured she emailed me to keep me updated constantly, and made a great deal of effort to ensure I was absolutely happy. Tha k you very much Ainslie. Keep up the good work!!… Read Full Review

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