TravelUp Reviews - www.travelup.co.uk

★★★★☆
3.9 / 5
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★★★★★

“Feel extremely safe and convenience while purchasing”

Written on: 05/06/2017 by JasiekFeng (1 review written)

The processes of purchasing tickets from Travelup is very easy and quick. Just few clicks with clear indications, it saved a lot of time for me. Also, regarding the payment, I chose debt card payment. Travelup wanted to be sure if I am the real card holder, the accounts department even wrote me an e-mail to ask me provide some transactional details, which makes me feel much safer after words. I would love to purchase my tickets again via this platform. … Read Full Review

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★★★★★

“Quick & Easy”

Written on: 04/06/2017 by Dillon325 (1 review written)

Easy and quick booking system. They offered the cheapest prices and price didnt change once you entered their website. Payment was quick and easy. E-tickets were sent via email within 24hours. … Read Full Review

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★★★★☆

“they send me email with all details, ”

Written on: 02/06/2017 by MayraBell127 (1 review written)

they send me email with all details… Read Full Review

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★★★★☆

“Hassle free site and security of payment methods top...”

Written on: 31/05/2017 by ANUPAMP72 (1 review written)

Hassle free site and security of payment methods top priority. Overall very good, reliable and recommended… Read Full Review

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★★★★★

“Great Customer Service”

Written on: 31/05/2017 by SamuelF (1 review written)

It is the second time I buy from TravelUp and the service was great both times. Every time I needed to speak with the Customer Service they were available, helpful and effective. In addition, most of the times they also provide the cheapest rates. … Read Full Review

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★★★☆☆

“Small issues with credit card”

Written on: 26/05/2017 by Rosemary344 (1 review written)

No real issues with company. Some challenges with verification codes which I believe relates more to the credit card company. A bit disappointing to have to pay a 2%fee also… Read Full Review

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★☆☆☆☆

“19 year old son stranded in China”

Written on: 22/05/2017 by Triciaoo (1 review written)

My son had a return ticket from Sydney to London Heathrow on 10 May 2017 purchased from Travel Up.The original ticket was changed and amended several weeks ago which caused inconvenience but we had no choice but to agree to it.He was scheduled to go from : Sydney to Beijing Beijing to Shanghai Shanghai to London. When my son checked the details shortly before leaving Sydney he discovered that another flight had be added to the itinerary and that he had to first fly to Hangzhou.We had not… Read Full Review

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★★★★☆

“Good, I am happy for the fast service! Thanks for...”

Written on: 19/05/2017 by Cadence17 (1 review written)

Good, I am happy for the fast service! Thanks for listening… Read Full Review

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★★★★★

“Excellent customer service”

Written on: 14/05/2017 by 410Gonzales (1 review written)

I would like to thank Travelups agent whom helped me rebook a return flight today, 12.05.2017. He was patient and called me back when I asked . The flight I was to take was cancelled to the following day and he was so helpful. Pity I cannot name him but he was great… Read Full Review

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★☆☆☆☆

“UNETHICAL ”

Written on: 12/05/2017 by qbStevens1973 (1 review written)

DO NOT USE TRAVEL UP. . . VERY UNETHICAL POOR SERVICE. Travel Up do not adhere to their own Terms and Conditions and they do not return phone calls. I had requested for my reservation to be cancelled in writing after a few hours. This was BEFORE Ticket Issue and BEFORE payment was taken as per their terms and Conditions. However they went ahead and ignored my request and issued a ticket after receiving my request. Took money from my account few days after which they are not refunding. More… Read Full Review

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★★★★☆

“Attentive”

Written on: 05/05/2017 by ClaraRinGo (1 review written)

He was very attentive and explained me everything very clear. He was responsive on the phone and very polite. Very good customer service… Read Full Review

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★★★★★

“A singular purchase”

Written on: 05/05/2017 by MicaelaRMartyniuk (1 review written)

I bought multy-city tickets for me and my family departuring from Argentina, final destination Tokyo. It was a dream of ours to make this trip and it is possible now thanks to TravelUp and specially because of the patience. We ended the operation via telephone because I could not make it online from my country, so it was a very difficult and intricate purchase. He kindly called me and we could make it! I'm not a fan of the credit card fee, nevertheless the deal we got in Travelup was much more… Read Full Review

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★★★★★

“Very responsive and helpful”

Written on: 03/05/2017 by chrisycdog (1 review written)

Staff member in Accounting was very helpful in sorting out my booking today, thank you again sir. … Read Full Review

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★★★★★

“Very simple thank you ”

Written on: 24/04/2017 by Elianz255 (1 review written)

Thank you , quick and easy… Read Full Review

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★★★★☆

“Easy and quick booking”

Written on: 19/04/2017 by Steve1250 (1 review written)

We have just booked some flights on the website and found the process so easy to use and found the prices to be the rest around. Well done Travel Up and I'd recommend to anyone to check them out and we will be using them again… Read Full Review

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★★★★★

“Fantastic help when emailed with a problem, thank you !”

Written on: 15/04/2017 by Karissa175 (1 review written)

Fantastic help when emailed with a problem, thank you !… Read Full Review

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★★★★★

“Great customer service ”

Written on: 15/04/2017 by Erik254 (1 review written)

Due to a miscommunication, between my girlfriend and one of the online travel agent my flights were inadvertently cancelled. Nobody was to blame for this, however, the guys at travel up were extremely helpful and resolved the issue within minutes, getting my flights rebooked at the same price. They also maintained their polite and helpful manner when I became slightly agitated over the situation. Sorry guys. Thanks for your help! … Read Full Review

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★★★☆☆

“authorization code is needed”

Written on: 08/04/2017 by Leticia13 (1 review written)

I often using credit/debit cards and I never faced this weird thing that I had to send to account department some authorization code. I did it, but if I knew that I would choose another flight agregator… Read Full Review

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★★☆☆☆

“Don't use a booking agent!”

Written on: 03/04/2017 by FrequentFlyer18 (1 review written)

Had to cancel a flight I booked through Travelup due to health reasons. They charged a £75 cancellation fee, and the flight itself was only £350. They said I would recieve a refund of £15.25 (for unused airport taxes), plus a cancellation invoice so I could make an insurance claim. It's been over 5 months and I just remembered I never recieved the refund or invoice (I just had a baby so other more important things have been on my mind). I have emailed them about this and am awaiting a… Read Full Review

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★★★★☆

“Quick response thank you ”

Written on: 28/03/2017 by ahAllen381 (1 review written)

Quick response thank you I'm now happy I'll recommend to my friends… Read Full Review

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