TravelUp Reviews - www.travelup.co.uk

★★★★☆
3.6 / 5
69% of users recommend this
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★★★★★

“AIR TRAVEL AT BARGAIN PRICE”

Written on: 08/07/2014 by Camren339 (1 review written)

Received an excellent service.Staff very helpful in resolving all issues relating to Bookings. I recommend to any traveler seeking good service at a reasonable prices… Read Full Review

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★★★★★

“Booking flight for daughter returning from Uganda to UK”

Written on: 07/07/2014 by Genevieve1912 (1 review written)

This was a bit tricky as she had missed her intended flight and because her mobile phone did not work very well out there I was given the job of securing her a flight home ASAP. Thec people at Travelup were very quick and helpful, getting me the cheapest flight, sorting out the online payment and emailing me the ticket so I could forward it to my daughter. They answered my concerns and questions and gave me full confidence in finishing the transaction. I would definitely use this company again… Read Full Review

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★★★★★

“Excellent service”

Written on: 07/07/2014 by Jaliyah215 (1 review written)

excellent service by Peter Brown, thank you for upgrading us to premium economy we got an upgrade to 1st class on our return journey:0)… Read Full Review

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★★★★★

“Extn: 6802 Customer Services Travel up”

Written on: 06/07/2014 by 1988Hooper (1 review written)

I was very impressed with the work that I received with Travel Up. There was an unfortunate change in schedule that was not acceptable to our party however only 1 phone call to explain the situation was required with a change in flight schedule made very promptly. This new flight schedule is perfect for us and can not be more thankful to Travel Up for their handling of the situation. I will have no hesitation to recommend Travel Up to a friend or family… Read Full Review

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★★★★☆

“good and understanding”

Written on: 05/07/2014 by WilliamWhittaker77 (1 review written)

i have been look after by staff and others.she had a good experience dealing with people who have less understanding with English language,good luck and i will call again… Read Full Review

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★★★★★

“EXCELLENT CUSTOMER SERVICE”

Written on: 04/07/2014

Had the pleasure of being assisted by an advisor, with what turned out to be a complicated booking resulting in several class and emails in both directions. All received with professional courtesy and efficiency, and every detailed followed through to the end. My only difficulty was the payment system as I was using non3D cards but appreciate that this is for security reasons. Excellent standard of customer care… Read Full Review

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★★★★☆

“Good service...”

Written on: 04/07/2014 by shazahan (1 review written)

1st I had reserved my flights night before had payment issues so I rang next day to book unfortunately price had went up... Spoke to couple of members who transferred me a little from 1 place to next... Then spoke to a really nice helpful man, just as I was thinking of looking elsewhere he regained my trust by personally taking ownership in finding me the right deal, offered a very personal service , rang me when promised also provided my tickets before time, yes price was more then previous… Read Full Review

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★★★★★

“Fantastic customer service”

Written on: 03/07/2014

quick response to queries, pleasant to deal with and one of the best ever encounters of customer service. Will definately reccomend to others. … Read Full Review

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★★★★☆

“very good service over the phone”

Written on: 03/07/2014

Very happy with the service I was not sure about the flight and dateof travel but the member of staff I spoke to was helpful… Read Full Review

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★★★★★

“quick booking , good respond from the staff , reccomended ”

Written on: 02/07/2014 by Boyd54 (1 review written)

First time for booking on this website , good service , take just a few minutes to booking , good respond from the staff as I have some problem , fastes ever … Read Full Review

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★★★★★

“great service!”

Written on: 02/07/2014 by NatalyFinn (1 review written)

Really good service with quick response time. Got the information I needed very quickly in a friendly manner… Read Full Review

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★★★☆☆

“Manc to Natal”

Written on: 01/07/2014 by Mayraa434 (1 review written)

I had to email the same lady 4 times, each time she wnted me to re-confirm that I was happy with the flight I was booked on. It seemed to be a very inefficient process… Read Full Review

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★★★★★

“Travelup's Customer Service Personnel 'Jimmy' answered...”

Written on: 01/07/2014

Travelup's Customer Service Personnel 'Jimmy' answered all my questions and explained things in an easy to understand manner. Just wanted to say THANKS. Wheelchair and insurance all covered now. Seats reserved - and we're all ready!… Read Full Review

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★★★★★

“Extn: 6802 Customer Services Travel up”

Written on: 30/06/2014 by Nigel1958 (1 review written)

very helpful especially with informing me of schedule changes… Read Full Review

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★★★★★

“great service keep you updated with every change. ”

Written on: 29/06/2014 by AlessandraSullivan (1 review written)

I am satisfied with your service. Everything went smoothly… Read Full Review

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★★★★☆

“Haven't actually travelled yet but so far so good. ”

Written on: 28/06/2014 by Davionm213 (1 review written)

Haven't actually travelled yet but so far so good… Read Full Review

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★☆☆☆☆

“the worst type of business - service is appalling”

Written on: 27/06/2014 by jimob657 (1 review written)

this company are faceless and when you do track them down they are c-o-n merchants who tell lies, please don't make the mistake i made, make sure you book with a well known reputable company...avoid this company like the plague. Their customer service is the worst i have ever experienced and the lies they tell are shocking. DO NOT USE THEM… Read Full Review

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★★★★☆

“Extn 6802”

Written on: 27/06/2014 by SheldonUnderwood221 (1 review written)

We have booked a flight to USA and are very happy with the level of service provided by Travel Up. They keep you fully informed of any changes and developments. Thanks Travel Up… Read Full Review

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★★★★☆

“Recently booked a flight only through Travel up”

Written on: 26/06/2014 by brownsugarlol (1 review written)

I found this company thru skyscanner.com flight search, I must admit I was very wary about them as I have not seen or heard of them before, internet review search didn't help either as they were not great. However I took a leap of faith and decided to call them to make my recent flight booking, I spoke with an agent call BRUCE, at first I couldn't understand him as he kept putting me on hold and coming back, eventually i managed to get a qute of him and the price matched what I had seen on… Read Full Review

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★★★★★

“very fast response to request”

Written on: 26/06/2014 by EvaHoffman1986 (1 review written)

The e-ticket were emailed within 24 hours and my special request were replied without delay. I am very happy with the service… Read Full Review

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