TravelUp Reviews - www.travelup.co.uk

★★★★☆
3.8 / 5
74.8% of users recommend this
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★★★★☆

“I had a query about inputting passport details, Jimmy...”

Written on: 11/12/2014 by 486Arnold (1 review written)

I had a query about inputting passport details, Jimmy responded very quickly and was very helpful. He processed my details for me and overall was very happy with his speedy and efficient service :)… Read Full Review

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★★★★★

““Extn: 6802 Customer Services Travel up””

Written on: 09/12/2014 by lucie12345 (1 review written)

Absolutely superb customer service from Travel Up. I was kept fully informed at all times regarding my flight change, any emails I sent were responded to promptly and with all the information I needed. Travel Up went out of their way to find me alternative flights to suit my already made plans. The member of staff who I dealt with was excellent and I would like to mention her by name, hopefully the above review title will identify her as she should be commended for her customer service. I… Read Full Review

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★★★★★

“What excellent service. Couldn't ask for a better...”

Written on: 09/12/2014 by Rogery69 (1 review written)

What excellent service. Couldn't ask for a better response and action to my query. Very impressed… Read Full Review

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★★☆☆☆

“Customer service is dipping”

Written on: 09/12/2014 by afagosika223 (1 review written)

I have used Travelup since 2011 and their service was certainely better then than now. I Normally book with them 3 to six times in a year for both myself and friends. The service I have received recently has left me feeling I would not like to use them again. I have asked myself if it is worth me giving them my business in the first place. First incident was back in July where I had booked a ticket to travel with Alitalia from London City Airport to Accra(Very good flight times) for 6… Read Full Review

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★★★★☆

“Excellent Prices, Good Service”

Written on: 08/12/2014 by LeeGallacher (1 review written)

Overall, I am very satisfied with Travelup and would be happy to use them again and recommend them. Our original dates were changed, reducing the length of our holiday. The only reason I didnt give 5 stars was that it then took a long time to get our tickets through, despite phone calls and emails, and the customer service wasnt great. However, we subsequently got our dates changed back, and from that point, service from our representative, Janki, was quick and pleasing. I would use again… Read Full Review

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★★★★★

“Flights to US”

Written on: 04/12/2014 by DiyaBeck305 (1 review written)

Appreciate prompt answers to any email, and informing us of details of change of flight details. My son in the US had booked his flights via Delta direct and DID NOT get the notification we did from Travel Up. so we were all able to rebook our seats… Read Full Review

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★★★★☆

“Most efficient ”

Written on: 03/12/2014 by alison.johnston (1 review written)

Hi we recieved an e-mail regarding a change of flight we spoke to a lady who was very efficient and was happy to help us with our questions. I got an update regarding the new information so we are just waiting on new E- tickets being released. She seems to be very capable of answering our responding to our flight changes. Kind regards Alison Johnston… Read Full Review

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★★★★★

“Fantastic”

Written on: 02/12/2014 by RolandHernandez33 (1 review written)

I got a very good deal on my flight to Jamaica and Jimmy updated an error on my tick at no extra cost. I am very pleased! The service was good and I got what I wanted. I would recommend to family and friends… Read Full Review

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★★★★★

“It's really helpful and convenient to me!! It was...”

Written on: 02/12/2014 by RyleeCopeland (1 review written)

It's really helpful and convenient to me!! It was totally five star except the payment....I dont know...haha But really thanks!!:)… Read Full Review

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★★★★☆

“A professional service company”

Written on: 01/12/2014 by Freshfields1 (1 review written)

I have used TRavel UP on a number of occasions to book my sons travel back and forth to the U.S. I have been extremely happy with the prompt and efficient service that the company has given. I would have no issues with recommending Travel UP to family and friends… Read Full Review

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★★★★★

“Excellent service and customer service help!”

Written on: 01/12/2014 by jqKing473 (1 review written)

I have used TravelUp twice now and have experienced excellent service each time. The website is easy to navigate and fast to complete. You are given all the information you need at once and they do not feel the need to bombard you with further emails. I had a little trouble in that I was not sent my E-Ticket straight away within 24 hours of booking as they state is the process, however I contacted the customer services team and they were incredibly quick and helpful in getting this sent to me… Read Full Review

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★★★★★

“excellent company”

Written on: 01/12/2014 by urPurcell404 (1 review written)

excellent customer service… Read Full Review

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★☆☆☆☆

“Flight to Costa Rica via Toronto”

Written on: 30/11/2014 by maiziemay (1 review written)

I booked a ticket with travelup from Aberdeen, via Heathrow and Toronto to San Jose in Costa Rica. The idea was to sleep in Toronto Airport which would allow me to arrive the middle of the day in San Jose. On presenting myself at the desk in Toronto Airport at 6am I was told that flights to San Jose were no longer happening on Sundays as some weeks before they had been rescheduled to Tuesdays! I had received no communication by email or otherwise about this. My emails on return have not… Read Full Review

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★★★★☆

“Flights to Los Angeles”

Written on: 30/11/2014 by Jonathanrooper (0 reviews written)

The experience of booking flights with TravelUp got off to a shaky start because, having completed the lengthy on-line booking process for flights appearing on Skyscanner, the booking would not complete. I rang TravelUp who told me that the prices only applied to a batch of tickets and had expired. I was very unhappy about this as the system was still showing that seats were available. I had decided to abandon the process, but the TravelUP consultant persuaded me to stay with it. His… Read Full Review

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★★★★☆

“Flight Booking ”

Written on: 29/11/2014 by gjburden (1 review written)

Excellent and straightforward booking process. Then found a problem trying to add my passport details on airline website. Phoned TravelUp and they kindly offered to do it for me. They e-mailed me to inform me they had done it. When I contacted airline they checked and found it had been done in the wrong format and I shall have to do it at the airport. I am still slightly concerned… Read Full Review

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★★★★☆

“Jimmy”

Written on: 28/11/2014 by StuartB26 (1 review written)

Speedy and competant - dealt with my query and detail change well… Read Full Review

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★★★★☆

“Excellent and prompt response from Jimmy (admin)”

Written on: 28/11/2014 by srifreaker (1 review written)

Prompt response and service. Happy online experience… Read Full Review

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★★★★★

“excellent service, put our mind at rest.”

Written on: 28/11/2014 by xnDunn307 (1 review written)

the service was excellent, thank you! we would use them for sure again… Read Full Review

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★★★★★

“Prompt and helpful replies from Jimmy. Very pleased,...”

Written on: 27/11/2014

Prompt and helpful replies from Jimmy. Very pleased, thank you!… Read Full Review

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★★★★★

“Excellent service”

Written on: 26/11/2014 by jhappyb (1 review written)

Very impressed with service from TravelUP. Travel agent went the extra mile to find best fare and meet needs in travel itinerary. Very patient and customer focused. They were attentive to needs of children when travelling and ensured appropriate seating was found on the airline and booked this for me directly with the airline. They called back when they said they would and provided a very professional and efficient service. The staff member I was lucky to deal with provided an outstanding… Read Full Review

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