TravelUp Reviews - www.travelup.co.uk

★★★★☆
3.9 / 5
1427
78.6% of users recommend this
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★★★★★

“The Best”

Written on: 30/04/2016 by Greenrn1954 (1 review written)

Booked with travel up and has the best experience administration man was very calm. Booked the flight to harare and i wanted to change my dates so i called them and they change it for me without any hassel… Read Full Review

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★★★★☆

“Prompt update ”

Written on: 29/04/2016 by Kennedy262 (1 review written)

I am happy by the promptly update to same changes in the timing of my holiday flights. This allowed me to modify my arrangement at the arrival destination regarding taxis and hotels. … Read Full Review

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★★★★★

“booked nice cheap flights with China Southern to NZ...”

Written on: 28/04/2016 by McNeilat26 (1 review written)

booked nice cheap flights with China Southern to NZ and couldn't get mine & my friends seats confirmed on their website so emailed through and he had done this for me an hour later. Worried that we may have to sit apart for this length of journey was not ideal so thank so much for assisting :) Don't have a negative thing to say!… Read Full Review

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★☆☆☆☆

“Been ripped off by travel up”

Written on: 28/04/2016 by Neilcooper33 (1 review written)

Booked a flight for August, me and my partner both checked the dates and we were sent a confirmation with different dates. Travelup said that they couldn't change the dates, names or even a partial refund. Lost £1130, there are a couple of other people online who this happened to the week before. Has this happened to anyone else?… Read Full Review

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★★★★★

“Awesome supportive service even after I'd booked. ”

Written on: 27/04/2016 by KarliCooper (1 review written)

Thank you so much, the gentleman was unaware I have a slight brain injury and was patient with me throughout the emails and calls. He guided me through the whole process and helped me after I had paid and needed more support. Thank you I will be using you again… Read Full Review

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★★★★★

“Ainslie customer service”

Written on: 27/04/2016 by Johnson88 (1 review written)

Outstanding response I received from travelup, will recommend travelup to friends and families. Continue the good work… Read Full Review

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★★★★☆

“Ainslie Customer Services Travel up”

Written on: 23/04/2016 by Genevieve179 (1 review written)

Very helpful and fast response when dealing with confirmation of my new time schedule. I forgot to confirm changes within 72 hours and they were able to confirm and re-issue my ticket 12 hours before my flight. Very grateful… Read Full Review

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★★★★☆

“Telephone booking ”

Written on: 23/04/2016 by 324Scott (1 review written)

I booked flights on the phone with the agent at travel up , The whole process was made very easy by the support given throughout the transaction as he gave me step by step guidance as I was not quite sure what I was doing. I was assured every step of the way and was informed of details to ensure I had the correct information . I added another passenger to my booking the following day and again he was my help in hand ,I had great customer service and would recommend travel up to my friends and… Read Full Review

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★★★★★

“Excellent Service ”

Written on: 22/04/2016 by sdesai102000 (1 review written)

I had a problem with my verification process due to my computer freezing at the key time. Hafiz Muhammad helped me deal with this perfectly. He was extremely professional and efficient with his services. Thank you. … Read Full Review

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★★★★★

“Great service ”

Written on: 21/04/2016 by Angela6666 (1 review written)

I booked a flight with TravelUp and then realised that I had booked the wrong date! I called their telephone line and was helped by an agent who very kindly fixed the dates for me! I would very much recommend them for both price and customer service!… Read Full Review

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★★★★★

“fast response and kept me informed of all changes”

Written on: 21/04/2016 by 295Moran (1 review written)

fast response and kept me informed of all changes… Read Full Review

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★★★★☆

“Ainslie Customer Services Travel up”

Written on: 21/04/2016 by Cassieg384 (1 review written)

Great service. Whole process of booking flights very straight forward. We received our flight confirmations very promptly and all queries dealt with quickly and efficiently… Read Full Review

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★★★☆☆

“Customer Services Travel up”

Written on: 20/04/2016 by Hartva17 (1 review written)

Informative when she replies; however, not efficient at keeping customers informed of progress/outcome of queries. A lot of chasing needed to get updates. Could do with replying quicker and maintaining customers aware of progress of their queries. Also needs to consider being more polite when dealing with rightfully annoyed customers… Read Full Review

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★★★★★

“Very easy ”

Written on: 20/04/2016 by Hallief19 (1 review written)

I have never done anything like this before its my first time booking flights that involved more than one flight. It was very easy to do and travel up have kept me up to date with all the information I needed and they're response time was very quick. When I did have a querie I phoned them direct and the advisor was very helpful. I will in future contact travel up if I am going to travel as they made everything so easy to do. Thanks travel up… Read Full Review

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★★★★☆

“Ainsile Customer Services Travel Up”

Written on: 19/04/2016

I found the whole process of booking tickets very straightforward and easy to understand.This the first time I had booked online and was very nervous but the site did what it said and everything was set out to ensure all steps were completed and the prices for the tickets were as stated at the beginning of the process with no surprises at the booking stage. My only concern was having etickets sent but that is only because I have always used travel agents in the past. I have had emails… Read Full Review

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★★★★☆

“Booking Exerience”

Written on: 19/04/2016

Its the first time that i have booked with TravelUp. He was very helpful and found me a trip with days and timings that suited me better… Read Full Review

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★★★★★

“Travelup great service”

Written on: 18/04/2016 by MartinPWeller (1 review written)

I've read one or two slightly disparaging reviews for Travelup online so was wary when booking a big family holiday to Florida but the service was faultless. They were responsive and helpful when needed. Would certainly recommend them… Read Full Review

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★★★★☆

“Harris Syed Customer Services Travel up”

Written on: 18/04/2016 by YuliaVershinina (1 review written)

I was very much confused with the process as I needed to confirm the crd authoristaion and then the e-ticket would not arrive. But this member of staff responded very promptly and clearly to my queries and clarified the situation… Read Full Review

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★★★★★

“Buying my flight”

Written on: 16/04/2016 by Jaydons359 (1 review written)

It's my first purchase with Travelup and so far they have been efficient and have responded promptly to a question I raised… Read Full Review

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★★★★★

“Great customer service and good communications”

Written on: 15/04/2016 by Shepherddd171 (1 review written)

I booked my flight through Travelup for flights to Peru. Unfortunately we had to cancel the trip due to the Zika virus as my wife had got pregnant since we booked it. We applied through Travelup for a refund which they managed to get through BA. Unfortunately the process of getting the refund from BA was the easiest and took a long time which was no fault of Travelup. In fact they were great copying me in on their communications with BA and providing me with updates. If only BA had been as… Read Full Review

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