TravelUp Reviews - www.travelup.co.uk

★★★★☆
3.6 / 5
71% of users recommend this
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★★★★★

“nice work, fast turnaround on a DOB change”

Written on: 15/08/2014 by laineopik (1 review written)

I entered the wrong date of birth on my booking. On contacting Travelup, the correction was made within 10 minutes. No mess, no fuss. Great service, thanks. … Read Full Review

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★★★★☆

“no problems at all.”

Written on: 15/08/2014 by Carver369 (1 review written)

All went well with travelup, flight changed and was informed every step of the way, would use again… Read Full Review

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★★★★★

“excellent,”

Written on: 15/08/2014 by Lyric1946 (1 review written)

Personal advisor was great, very helpful and patient with me. Explained everything clearly… Read Full Review

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★★★★★

“I needed help with getting two passengers to seat...”

Written on: 14/08/2014 by david.martinez (1 review written)

I needed help with getting two passengers to seat together across 4 flights between London and Sydney. I got an adviser on the phone and she processed my request quickly. Within 1 day I had seats for 3 out of the 4 flights and she had put a request for the seats on the fourth flight. I will be contacting Travel up to book future flights… Read Full Review

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★★★★★

“Fantastic service from DE!”

Written on: 14/08/2014 by Jocunliffe (1 review written)

DE customer service has been absolutely fantastic! Friendly, efficient and a complete A star from me! I work in the service industry too and this is a perfect example of customer relations! Thank you so much I really appreciate your help… Read Full Review

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★★★★★

“Good price”

Written on: 14/08/2014 by Tucker421 (1 review written)

No problem, got a good price within a short space of time… Read Full Review

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★★★★★

“Use them every year”

Written on: 14/08/2014 by BelenMarsh (1 review written)

I look at prices every year with other company's for our flights, to & in Turkey. I always book with Travel up even if they were slightly dearer which they are usually not. Iv contacted for them to re send etickets when i lost the email and they were very helpful on the phone & fast at getting back by email. Will definitely use again for our next lot of flights. … Read Full Review

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★★★★★

“Change of Flight from LA to London”

Written on: 13/08/2014 by MacGregornl191 (1 review written)

Fantastic friendly staff who sorted me out in no time at all!… Read Full Review

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★★★★★

“Extn: 6802 Customer Services Travel up”

Written on: 13/08/2014 by xcKenney414 (1 review written)

the airline I was booked on rescheduled their flights, the company took care of everything that was needed to ensure that I got the most convenient flight back, and kept me updated as things progressed. a job well done thanks… Read Full Review

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★★★★☆

“A decent service regarding the circumstance”

Written on: 13/08/2014 by pxKennedy372 (1 review written)

I am happy with the service over the phone with travel up after experiencing a hick up with the re issue of my ticket, as long as my check in can go smoothly and my ticket is re issued I will gladly recommend to a friend… Read Full Review

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★★★★☆

“Easy and helpful”

Written on: 13/08/2014 by Blackwell171 (1 review written)

Good overall service… Read Full Review

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★★★★★

“Online help”

Written on: 12/08/2014 by 246Parks (1 review written)

I needed clarification of what it meant to re-confirm my flight as outlined on my e ticket. I sent my email during Monday evening and received a prompt reply to say that my request would be responded to. The following morning I received a very thorough reply which answered my question fully. the additional information was also very helpful. Many thanks… Read Full Review

Butterfly2014's Comment

Written on: 12/08/2014

Austin6804 provided the help. Thank you

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★★★★★

“Great to talk to a human! Ext 6802 customer services”

Written on: 11/08/2014 by Brownqy183 (1 review written)

From the day I booked the tickets the best thing was the direct contact staff gave me. They always rang back when they said they would and within stated time frames. It was great to be able each time to talk to a person, not a machine. Our original agent was tireless in trying to accommodate all of our party who all needed slightly different flights. A subsequent agent was very reassuring and efficient in reissuing my e tickets after I had not responded to a flight change e mail (my fault!) I… Read Full Review

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★★★★★

“Peter Brown”

Written on: 10/08/2014 by IANH101 (1 review written)

Peter Brown very quickly understood my requirements and found a solution. He responded to my questions quickly and comprehensively. I would return to him for future travel requirements… Read Full Review

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★★★★★

“Excellent service ”

Written on: 08/08/2014 by ChelseaEngland90 (1 review written)

I booked for a flight to egypt through travelup, the agent who helped me is very polite and helpful, I will defiantly use this company again … Read Full Review

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★★★★☆

“A good on-line experience”

Written on: 08/08/2014 by regularflyer43 (1 review written)

BOOKING A HOLIDAY I've used Travel Up before and would use them again. More suited to someone who is used to sorting and booking on-line. i.e. carvery not table service. If you need to contact, again fine, and DE was very good and very helpful. But if you like to be pampered and want some else to do ALL the work, then don't do on-line. My airline decided to alter its flight schedule and offered an alternative route, however by asking if originally route was available on other days of the… Read Full Review

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★★★★☆

“Helpful and patient staff”

Written on: 08/08/2014 by Copeland493 (1 review written)

I booked an airfare earlier today with TravelUp and am pleased with the service they supplied. I am travelling to a popular destination at the busiest time of year, and the TravelUp assistant patiently searched through a range of different options and factors to find a fare which was suitable for me. After I confirmed this choice, the process of issuing the ticket was efficient, though I didn't feel it was entirely necessary to stay on the phone while the payment was going through (although… Read Full Review

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★★★★★

“austin /6804”

Written on: 08/08/2014 by 381McKinley (1 review written)

I am writing with praise for the above, he helped me through a very stressful situation due to a mix up with US Airways on my flight to Florida on 8/8/14, he was extremely patient and understanding, i carnt thank him enough… Read Full Review

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★★★★★

“Excellent and friendly service ”

Written on: 06/08/2014 by Azharomar3 (1 review written)

I booked for a flight to egypt through travelup, the agent who helped me is very polite and helpful, everytime I have a question he is happy to help. He found me a good deal and provided me with all the information I need about my flight. Very good service and i recomend it to anyone who wants a peaceful travel arrangement. … Read Full Review

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★★★★★

“Excellent Service!!”

Written on: 06/08/2014 by fatterbloke7 (1 review written)

I had a few problems with getting a total cost, as we were trying to book multiple flights. So i contacted the customer services number at the top right of the screen. The person who answered was extremely helpful and managed to find the exact flights at a great price… Read Full Review

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