TravelUp Reviews - www.travelup.co.uk

★★★★☆
3.8 / 5
1119
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★★★★★

“Alternative flight arranged quickly ”

Written on: 07/08/2015 by EmeliaFigueroa (1 review written)

There was a cancellation of the flight booked but the company sorted out another flight very quickly… Read Full Review

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★★★★★

“Fast response to email”

Written on: 06/08/2015 by rhKeith348 (1 review written)

Jimmy was very quick to send me the invoice I requested. Very good service and highly recommended… Read Full Review

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★★★★☆

“Jessica Miller - customer service”

Written on: 05/08/2015 by WesleyAllison (1 review written)

After I got through to people the process was very fast. I spent a little longer than I wanted to on hold but that is to be expected. I was very worried about not having tickets two days before going on holiday, but within 5 minutes of talking to the agent my worries were calmed. Ten minutes later I receive an email mentioning what is going on. And in 24 hours I will have refreshed tickets… Read Full Review

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★★★★★

“Great customer service”

Written on: 05/08/2015 by KendallThornton (1 review written)

Tickets arrived without a problem. Had a small issue that needed amending. Jimmy resolved this perfectly in a few hours after the original email. Thanks!… Read Full Review

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★☆☆☆☆

“Not using again!”

Written on: 03/08/2015 by Heatha43 (1 review written)

I booked a flight with them only to be told 4 days later when I called them about my missing e-ticket that they couldn't honor my booking because my stay was too short and their alternative options require I paid more! Am now having to wait to get my refund! What terrible service, will very use them again!… Read Full Review

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★★★☆☆

“Simple, good value, pleasant service but room for...”

Written on: 01/08/2015 by 263Hopkins (1 review written)

Pleasant staff, poor web journey with faulty links. Delay in receiving e-ticket etc following booking. This could be simply addressed by the team managing expectations when you confirm your booking on the phone. Whilst not perfect, I've used them before and would again as find them to offer excellent value, alas, a simple, no frills service. Thanks… Read Full Review

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★★☆☆☆

“site crashes, higher prices and 'unexpected errors'”

Written on: 29/07/2015 by AnaHiggins210 (1 review written)

started on skyscanner where i was looking to book a return flight to Bangkok, was given the travel up site to book through. As skyscanner is a trusted site which gave you no hidden fees but took you right to the airline i was disappointing to see that my tickets had gone up by almost 50 pounds. After filling in passenger details and clicking to go onto the payment i was brought onto a page with 'unexpected errors' meaning i had to refresh my whole search again. I was made to do this at least… Read Full Review

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★★★★☆

“Travelling”

Written on: 29/07/2015

I have been dealing with Travel up for the past four years, their service is quite good. So far I have never encounter any problem with flight tickets or reservation. I would definitely recommend Travel up for your bookings… Read Full Review

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★★★★★

“Would still be going crazy if it weren't for George!”

Written on: 24/07/2015 by Triggermoon3 (1 review written)

After trolling the internet and calling many of the numerous flight centers out there, trying to book return flights to a very unusual destination, Tijuana in Mexico, I was most fortunate to be connected with such a helpful, considerate, empathetic operator as from the person I dealt with at TravelUp. With so many stop overs and legs to my journey and lots of difficult, unavoidable requests, he dealt with it all with real professionalism. Over and over again when one possibility was exhausted… Read Full Review

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★★★★★

“Great service ”

Written on: 20/07/2015 by masfam67 (1 review written)

Jimmy was amazing. He handle my query with great respect and sort the issue out in a minute. Very happy… Read Full Review

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★★★★☆

“Very good service”

Written on: 19/07/2015 by suDawson235 (1 review written)

Very good recomend t to anyone to anyone should go on it and use this service very good… Read Full Review

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★★★★★

“Airline schedule change / good customer care”

Written on: 16/07/2015 by anniemacgoo (1 review written)

I booked a long haul flight from Birmingham to Tampa with one stopover at a good price for Christmas/ New Year 2015/16. The return flight from Tampa has been changed by the airline and brought forward by almost 3 hours, which meant a much longer wait at our stop over airport. I was informed of the change well ahead of schedule and confirmed the change and mentioned the long wait we faced. I was more than happy to receive an e mail soon after saying our connection flight had also been changed to… Read Full Review

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★★★★★

“ Customer Services Travel up”

Written on: 16/07/2015 by eagle-eyes (1 review written)

Booked our flights at a great price and had the confirmed booking within minutes. was later notified of a schedule change by travel up as soon as they were made aware of the problem. I emailed travel up to reassure my travel plans and was very happy with the responses i received and they were very quick to respond. I have used travel up once before to book flights and encountered no problems what so ever, so i would recommend this site… Read Full Review

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★★★★☆

“Holiday bookings online or via phone”

Written on: 14/07/2015 by GeraldMalone (1 review written)

Used a search scanner to find cheap flights to doha for 6 and got some great prices considering we left it so late. Problems happened when trying to book online, tickets or prices would disappear or increase. Finally got a price we were happy to pay tried booking and waited for several minutes hence had to call the booking line. Spoke to a chap very very very good chap. He sourced our tickets understood our dilemma and best of all cheaper than what I found them for, brilliant, well done… Read Full Review

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★★★★★

“excellent service”

Written on: 14/07/2015 by Bridmc (1 review written)

Always very helpful and personable when I get in touch with any queries. keep up the good work and I will continue to recommend your excellent service and consideration for your customers. I have dealt with Jimmy lately and he has been very informative and helpful. Thanks Jimmy and no doubt I will be back in touch again with questions about my planned trip to Canada in August. I liked the speed in which my emails were answered and feel confident that I have booked with the right company. Many… Read Full Review

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★★★★★

“Review of TravelUp ”

Written on: 10/07/2015 by Lillie58 (1 review written)

Initially we received a email stating the airline had canceled our Xmas flight and offered an alternative , which if accepted we would not be able to attend a long standing invitation. After we spoke to the person I dealt with, she explained all our options, all in a professional and caring manner. She handled a possible difficult situation with great integrity and honesty. This lady really diffused this situation brilliantly, she offered alternative flights and dates which was beneficial to… Read Full Review

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★★★★★

“Spot on the service ”

Written on: 06/07/2015 by Batemankt13 (1 review written)

well from now on I'll be choosing travel up not only the customer services what made me stoked is with the consultant  I dealt with honest I was really impressed he is fantastic he booked ticket and helped me with no stress at all even getting call back to offer me more choose to choose from well done … Read Full Review

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★☆☆☆☆

“poo customer service”

Written on: 06/07/2015 by gildoadams (1 review written)

Im not sure why I would be asked to write a review about my experience with your company and its staff and then be told that I cant name the person, surely you would want to give them some training!! I work for the local government as a customer service advisor and was appauled at the service I received. The first time I phoned I ask the operators name and he hung up on me!! After emailing and receiving a call from him I was told that he didnt understand what it was I wanted, I explained and… Read Full Review

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★☆☆☆☆

“Travelup Did not book flight or contact me (DO NOT USE)”

Written on: 06/07/2015 by Noblejq160 (1 review written)

I booked a flight with Travelup as their prices are very attractive; however be WARNED !!! They did not book my flight, nor did they contact and it wasn't until I rang them all became clear I called Travelup after noticing that my e-mail confirmation detailed " This is only your booking confirmation and NOT your e-ticket receipt. Your e-ticket receipt will be emailed to you the same day of our working hours (below) or following day". o I did NOT receive and have still NOT received an E-mail… Read Full Review

Yambo's Comment

Written on: 20/07/2015

Were you able to get your money back?

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★★★★★

“Jessica Miller customer services TravelUp”

Written on: 05/07/2015 by Madyson250 (1 review written)

great service and good price. Airline changed schedule but they put me on appropriate flights without me really needing to do anything… Read Full Review

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