TravelUp Reviews - www.travelup.co.uk

★★★★☆
3.9 / 5
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★★★★★

“The service was good and clear and the prices were...”

Written on: 15/08/2017 by Cheyanne115 (1 review written)

The service was good and clear and the prices were respected. The customer service support for online booking worked really well… Read Full Review

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★☆☆☆☆

“horrible experience ”

Written on: 13/08/2017 by kj1510 (1 review written)

very poor customer service. had been trying to book business place since 2 weeks, but could not. my account could not be created and that too no help provided. i had to settle with economy place as business was full. on top they dared to say that my transaction was fraudulent . first n last time , i am using the pathetic service . kindly avoid if you dont want your precious time to be wasted . better check with other flight companies where they dont charge for credit card… Read Full Review

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★☆☆☆☆

“Incompetent”

Written on: 13/08/2017 by Parrishcp37 (1 review written)

I have had nothing but problems with my latest journey from Glasgow to America, and believe me I have made this journey dozens of times before. It has been my first and last holiday booking through Travel UP. The times have been changed (par for the course), the flights have been cancelled, there have been no seat assignments for my the check in procedure has been impossible with the two "sister" airlines each telling me I have to check in with the other and neither allowing an online check in… Read Full Review

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★★★★☆

“Flight booking ”

Written on: 10/08/2017 by zvShea151 (1 review written)

Dealt with a guy who was prompt and straightforward. Booked my flight to New York within a few minutes… Read Full Review

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★★★★☆

“I liked the way the agent handled my flight details...”

Written on: 30/07/2017

I liked the way the agent handled my flight details and tried hard to get me the best deal and worked around my choice of airline and timings. The service was excellent and the lowest fare from about 20 or more airlines and thats what makes me chose Travel Up all the time This is the third time I have booked with them and they have been brilliant, good follow through. Thank you and keep it up - Travel Up ! … Read Full Review

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★★★★★

“great experience ”

Written on: 29/07/2017 by qcWhite119 (1 review written)

Very polite Really helpful Made sure that every detail was correct and there was no mistakes There was nothing that could be said when it comes to the second person we spoke to he done everything that was asked of him and meet all our requirements… Read Full Review

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★★★★★

“Nowhere Else”

Written on: 29/07/2017 by Rohan65 (1 review written)

I've now used this adviser on several occasions and the service has been fantastic! Incredibly quick to respond and very efficient. I won't be looking elsewhere!… Read Full Review

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★★★★★

“Great price, easy and quick”

Written on: 29/07/2017 by uzGibbons1970 (1 review written)

I was looking for a multi-city trip around Asia and a search on a separate search engine pointed to travelup for the best price for the trip. I compared the price to several other search engines and even the own airlines' and travelUp's prices were still a lot better. The process of adding all the passenger info and payment details was easy and quick. Minutes after booking I got a call just to confirm the transaction and a couple of hours later I got the e-ticket. Great prices, easy to use… Read Full Review

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★☆☆☆☆

“Vile Company”

Written on: 28/07/2017 by York109 (1 review written)

Airline cancelled a flight route - this is not Travelups fault but the dire quality of their customer service team is awful, their policies around refunds etc (when something isnt your fault) is "you can contact us after 8 weeks for a refund"... sorry but surely they should be contacting you when they have received it?! they've passive and non committal around refunds, not reassuring and the service team are downright rude!… Read Full Review

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★★★★☆

“Adviser was Excellent. Disappointed with baggage...”

Written on: 27/07/2017 by HC254 (1 review written)

The person I dealt with was very helpful! I was just annoyed that I booked British Airways as I know they allow 2 pieces of luggage normally however through you I was only given one piece. Maybe if it is made more clear. Or if you could organise for me to have an extra piece of luggage. I do not want to pay more… Read Full Review

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★★★★★

“Great accounts support”

Written on: 25/07/2017 by HarperAllen (1 review written)

I had an issue with my bank verification and the accounts team was absolutely helpful and patient helping me dealing with the issue. They were treating my case even outside working hours. I haven't received the e-tickets yet but I have no doubt about the professionalism of TavelUp… Read Full Review

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★★☆☆☆

“Worst travel agent ”

Written on: 23/07/2017 by Stuartye164 (1 review written)

Do not use travel up under any circumstances. Very bad customer service. Booked the same flights with travel up as some colleagues did with another company. Hey were informed flight has been cancelled and I wasn't. It took me to ring the company after many failed emails to find out that yes the flight had been cancelled and they weren't going to tell me. They maybe cheap but you get what you pay for!… Read Full Review

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★★★★☆

“Travel up is a good agency”

Written on: 19/07/2017 by nsMcCoy161 (1 review written)

Travel up is a very good agency to book flights through. If you are looking for budget trip, it can ensure the cheapest flight needed. And if you are looking for other target in your trip such as lowest flight duration, or multiple city flight destination, you can find it here as well. In two words, Travel up can meet your requirements. I have booked the cheapest and most appropriate flights from BEY to NYC and from LAX to BEY after an extensive internet search. However, just one comment… Read Full Review

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★☆☆☆☆

“COMPLAINT”

Written on: 18/07/2017

Fail to notify their customers of cancelled flights, particularly when they knew for over 3 months prior to departure. Do not respond to emails or letters regarding the complaint. Absolutely useless company!… Read Full Review

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★★★★★

“GREAT SERVICE”

Written on: 18/07/2017 by VictoriaH13 (1 review written)

I spoke to them and didn't have to hold for long to get through which is normally the case when phoning airlines and he was so helpful and was a great service overall! My flights have now been changed for my schedule and would definitely use them again … Read Full Review

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★★★★★

“Had some issues with my payment, but I was able to...”

Written on: 18/07/2017 by Graves1951 (1 review written)

Had some issues with my payment, but I was able to speak to a specific member of staff directly the whole time, which is rare and much appreciated! Nothing bad to say about my experience… Read Full Review

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★☆☆☆☆

“Very Stressful experience!”

Written on: 12/07/2017 by janroche (1 review written)

I booked my flights to America in May and to date I have still not had my issue resolved. My credit card details were taken quickly enough when I booked online but unfortunately seconds later I discovered I had missed off my surname. I emailed them within minutes and the next day was asked to forward a copy of my passport This I did with some help because I am not very computer literate, I just about cope with booking the flights. They then asked for an admin fee to RE-ISSUE the tickets of… Read Full Review

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★★★★★

“Fast and very good prices”

Written on: 07/07/2017 by mmlaurens (1 review written)

I bought my tickets at very good price. I also had a problem with my reservation and I was able to solve it very quickly… Read Full Review

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★☆☆☆☆

“Worst ever company”

Written on: 07/07/2017 by Pughfi1982 (1 review written)

If I could have given minus stars I would. Tried to book their advertised flights to Orlando. Credit card rejected twice, so contacted bank who advised it was Travel up who had rejected payment. When I contacted them regarding the flights they advertised they said they were now £150 more per person !! Needless to say I told them where to go and booked at a similar price with a REPUTABLE company. Stay well clear of this company… Read Full Review

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★★★★☆

“Very good ,definitely recommend as a good traviling...”

Written on: 03/07/2017 by KhanMr (1 review written)

Very good ,definitely recommend as a good traviling service Happy to deal with the person I dealt with great helper… Read Full Review

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