TravelUp Reviews - www.travelup.co.uk

★★★★☆
3.8 / 5
1095
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★★★★☆

“Jessica Miller Customer Services Travel up”

Written on: 29/06/2015 by NiaBartlett346 (1 review written)

The service was quick and I received my updated ticket in a few minutes!… Read Full Review

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★★★★★

“Great Travel Agent”

Written on: 26/06/2015 by Dalesman70 (3 reviews written)

On Sunday 21st of June I booked 2 flights to Dallas for over Christmas via Skyscanner with Travel Up who were among several travel agents offering very good prices flying with BA. We didn’t receive our e-tickets the next day as stated on the booking confirmation and reading reviews we began to panic a little. On Tuesday I logged onto the BA web site and using the Travel Up booking reference found all our details there. BA stated we needed our e-tickets before we could choose our seats so back… Read Full Review

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★★★☆☆

“I found it difficult to contact travel up by phone...”

Written on: 22/06/2015 by MadalynPadilla500 (1 review written)

I found it difficult to contact travel up by phone leaving messages for them to call me back, which they didn't. When I eventually did manage to speak on the phone it appears that things are sorted and I will get my revised Etickets in 7 days… Read Full Review

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★★★★★

“Excellent and very prompt service When flight times...”

Written on: 21/06/2015 by CampbellDavidson (1 review written)

Excellent and very prompt service When flight times changed… Read Full Review

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★★★★★

“Rectified a problem, efficiently and promptly”

Written on: 18/06/2015 by Jayne62 (1 review written)

Being a novice in booking flights on line I found it daunting when the airline had not only changed my itinerary but had left me with an 11 hour wait at a US airport! Travel up dealt with the problem, they were accessible, prompt and friendly, not only finding an alternative route so that I met my connecting flight, but reduced my wait time to 7 hours! Accessible: easy to contact them by phone and email, prompt: replied as soon as they had new information and friendly: they were dealing with a… Read Full Review

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★★★★★

“First class service”

Written on: 17/06/2015 by debbielulu (1 review written)

I recently booked a return flight to New York for me and my mum and sister for a treat following a close family bereavement. When I made the booking there was no provision for me to book seats together even for extra payment. I emailed a few days later asking if it was possible for us to be seated together being such a long flight. I sent the email on a Sunday and was not expecting a reply that day but received one within minutes from a member of staff "Jimmy". He sorted my request out in no… Read Full Review

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★★☆☆☆

“unreliable”

Written on: 16/06/2015 by ZanderJorgensen (1 review written)

They promise to send your ticket by email, I have called 4 times so far today and emailed twice, still no ticket, I fly tomorrow… Read Full Review

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★★★★★

“Easy and simple to book with”

Written on: 13/06/2015 by YamiletTilley (1 review written)

Spoke to a guy  at travel up and sorted it all out for me, will use again, no problems… Read Full Review

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★★★★★

“book your tickets with travel up”

Written on: 13/06/2015 by Aleena254 (1 review written)

Everything I expect of a travel agent and I can do it from the comfort of my own home via the Internet, I bought two tickets for the price I expected to pay for one! I would have liked to know more about travel insurance as I was not given the chance to purchase any. The e tickets make everything easy to understand, the only downside is the tickets were changed as the airline made changes but our departure duration seems a much shorter journey, so I am double checking times just incase as it is… Read Full Review

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★★★★★

“Helpful staff - thanks!!”

Written on: 12/06/2015 by Aisha285 (1 review written)

Great company and secure way to travel. When I had a query about my booking which was resolved in no time at all - the staff were friendly and helpful, making me feel like a valued customer and traveler. I would thoroughly recommend the service to everyone. Happy travelling!… Read Full Review

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★★★★★

“Fast reply”

Written on: 10/06/2015 by Zechariahi420 (1 review written)

I asked for special dietary requirements after booking. Fast and positive reply from Jimmy! Thanks! Expecting a stress free booking & Flight… Read Full Review

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★★★★★

“Customer Services Travel up”

Written on: 08/06/2015 by jimr66 (1 review written)

Change in connecting flight time has lead to slightly longer journey, only 15 minutes so not important at all. The member of customer services who dealt with my booking was very quick to inform me of the changes, and the new eticket will be sent out quickly so have absolutely no complaints as flight times are completely out of the control of Travel up. So far in my dealings with Travel Up, I have no complaints at all....competitively priced, excellent customer service and an easy to navigate… Read Full Review

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★★★★★

“Above and beyond the call of duty”

Written on: 08/06/2015 by Erik116 (1 review written)

On Saturday I booked flights online for a family of four. It was the best price and a seamless process. On receipt of the etickets a few minutes later I went onto the airline's website to choose seats but it wouldn't work. I emailed the agent on Sunday afternoon and the same day got a comprehensive reply by email from Jimmy providing a UK telephone number for the airline (based in the Far East) and a reference number for them. Five minutes on the phone this morning and job done! Many thanks… Read Full Review

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★★★★★

“Perfect ”

Written on: 08/06/2015 by AliyahMcNamara309 (1 review written)

Would use again Very helpful staff… Read Full Review

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★☆☆☆☆

“My advice would be to avoid at all cost”

Written on: 06/06/2015

This is the first negative review I've ever been driven to write. Much as I love SkyScanner, I will never quite forgive them for putting me through to Travel Up. The worst, most dishonest agent I have ever had the misfortune to use… Read Full Review

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★☆☆☆☆

“NEVER book with Travelup”

Written on: 06/06/2015 by Noellem174 (1 review written)

If you have a choice - NEVER book with Travelup. Pay little bit more and have a peace of mind. I have booked a flight to New Zealand with them and when contacted the airlines it turns out my itinerary has been cancelled! After battling them for over a week, they finally admitted that it was the error on their side and as a compensation I got lame apology and further delays with re-booking my flight. Refused my request for cancelling the booking with them so I can reserve it with someone more… Read Full Review

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★★★★★

“excellent and quick reply ”

Written on: 02/06/2015

excellent and quick reply , cannot do better . solved all the issues . continue good work… Read Full Review

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★★★★☆

“Review of TravelUp ”

Written on: 01/06/2015 by danielpo (1 review written)

the person I dealt with is a professional person. He understood my problem and he had done his best to sort it out I really appreciate his attitude, patience and support … Read Full Review

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★★★★★

“Terrific Service”

Written on: 30/05/2015

What could have been a costly mistake when booking, was firstly solved by in the person I dealt with, who patiently talked me through how to put it right. Then when the e-ticket was received and I panicked because the group were not all on the same ticket and one ticket appeared to have a different connecting flight time, James was excellent and sorted this all very quickly. He fully explained how airlines sometimes alter flight times and although there was to be a slight change in time we. as… Read Full Review

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★★★★★

“very quick and helpful”

Written on: 30/05/2015 by CharleeHart1980 (1 review written)

Speedy service and fast responce time to my query. Impressive. Thankyou… Read Full Review

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