TravelUp Reviews - www.travelup.co.uk

★★★★☆
3.8 / 5
1055
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★★★★★

“Found my booking reference”

Written on: 05/05/2015 by Nathaly76 (1 review written)

Cheers for a speedy reply to my email enquiry and for forwarding on the e-tickets as well as supplying me with the booking reference… Read Full Review

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★★★★★

“Flight booking”

Written on: 03/05/2015 by Yazmink338 (1 review written)

I received an excellent service from Travel up. Brian was very clear and informative on the telephone, and helped me through the booking process. I could not have asked for a better service… Read Full Review

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★★★★★

“RE:Jimmy”

Written on: 02/05/2015 by KamariMcCartney160 (1 review written)

I just simply want to express my appreciation for the quick and efficient service recieve from Jimmy. I know you mention no name, but it is his effort and deserve the benefit of the compliment. Very quick he was and supportive in my query and delivering the information needed. Also I like the clarity of the webside and that everything can be easily found and be informed… Read Full Review

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★★★★★

“Great response and resolution”

Written on: 01/05/2015

I booked a flight via Travel Up 2 days ago and was very disapointed to receive an email today stating "Major Scheduled Change" Basically my return flight had changed getting me back into the UK a day later than booked. This was not possible for me for many reasons and as it was down to the Carrier I could potentially loose all of my money if a suitable alternative could not be found 2 phone calls 2 emails 2 hrs later I am pleased to say all is sorted Very happy with their service Thanks to D.E … Read Full Review

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★★★★☆

“excellent service”

Written on: 01/05/2015 by kaystew (1 review written)

My flights were changed from an early morning flight to even earlier by the airline, but thanks to customer service agent D.E., I not only got my flights at a later time than the changed time, but actually an afternoon flight, which was fantastic. This is especially good considering this has happened to me in the past with other companies, and I was told by them basically either take what is given, or cancel your flights and lose your money!! I will definitely recommend using travelup as a… Read Full Review

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★★★★★

“highly recommend ”

Written on: 30/04/2015 by Shyanns448 (1 review written)

Easy to deal with. Great communication. Jimmy was very responsive… Read Full Review

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★★★★☆

“REVIEW OF SERVICE BY THOMAS”

Written on: 27/04/2015 by jimmattinson (1 review written)

From start to finish was very helpful,clear and concise and explained politely the reason we had not received E ticket etc. was because we had put our Email incorrectly. Then immediately sent all documentation to us Thank you… Read Full Review

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★★★★★

“Star admin: Jimmy ”

Written on: 26/04/2015 by 23Gray (1 review written)

After waiting several days for an email confirming my booking I decided to contact admin to try and find out what the problem was. After a few emails to confirm identity my e ticket was emailed and the issue was completely sorted. I would just like to take this chance to thank the admin for their swift assistance. thank you very much. My wife and I are now eagerly awaiting our holiday… Read Full Review

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★★★★★

“Exceptional service”

Written on: 26/04/2015

I hadn't received my E-ticket as expected so sent an email chasing it up this morning (Sunday) fully expecting it to be dealt with tomorrow. Not only did I have a response this morning from Jimmy, but also had a follow up email to make sure I had received the documentation. Fantastic response, especially on a Sunday, not a normal business day. This attention to detail was above & beyond what I expected. Thank you… Read Full Review

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★★★★☆

“Air ticket reservation”

Written on: 26/04/2015 by Gillespiepb258 (1 review written)

Questions I had relating to my reservation were all answered by phone and by email within a reasonable timescale… Read Full Review

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★★★★☆

“Good service but could work more on communication”

Written on: 24/04/2015 by sazzabarton (1 review written)

We used travelup to book a return flight from London Heathrow to JFK and made a booking for 5 people (2 adults, 3 children). The next day I needed to add someone to the booking. It was a bit of a faff and then the e tickets gave different boarding times. Not great as the addition was a 14 year old child. Whilst everything worked out really well we will had months worrying that the 14 year old would be on a different flight from us. Other than that we got instant e tickets and then had to… Read Full Review

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★★★★★

“Quick and easy to use”

Written on: 24/04/2015 by vgWeeks443 (1 review written)

I have used Travelup a few times now and feel very confident in their reliability and good service. The site is easy to use and their response is very fast. I would have no hesitation in using them in the future… Read Full Review

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★★★★☆

“Confirmation of tickets”

Written on: 24/04/2015 by IzabellaFlanagan211 (1 review written)

I was stuck with ticket confirmation but help by Jimmy partially sort out if it is confirm I will be happy with Jimmy help thank's… Read Full Review

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★★★★★

“high quality service”

Written on: 23/04/2015 by Cici-zhang (1 review written)

Thank you for James let me know the new schedule and updated information about flight. I am satisfied with the service very much… Read Full Review

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★★★★★

“Prompt, communication, value”

Written on: 23/04/2015 by 180Roy (1 review written)

Great communication on flights & offered the best prices. I will definately book again & recommend to family & friends… Read Full Review

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★★★★☆

“Quick and friendly reply”

Written on: 22/04/2015 by Terrellg303 (1 review written)

The Travel Up sales assistant Jimmy replied to my query in a polite and efficient manner. I now have all the information I need to book in online for my upcoming flight… Read Full Review

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★★☆☆☆

“Time changes and airport changes”

Written on: 22/04/2015 by veCochran40 (1 review written)

Completely disappointed in Vietnam airlines. We firstly have had time changes which meant I had to go to London one day before and book an hotel. They then changed the time again, where it wasn't necessary for me to go the night before. I had already made this reservation of the hotel and had to pay additional £140 for changes made to my connector flight. The airline then changed the departure airport. The hotel I booked in Gatwick is no good as we will now depart from Heathrow. This inuded… Read Full Review

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★☆☆☆☆

“Phoned 5 times, still not received tickets!!!”

Written on: 20/04/2015 by MylieDawson373 (1 review written)

First of all I phone and the man says it's because it the weekend you have not received you e ticket, I wait till Monday... Still no E -ticket. I phone up asking again and the man says you should get it by 4pm, it's now 5pm I phone up again and I explain my story the man says there was an error, I will get a call back in one hour. I'm still waiting after two hours, so I therefore phone again and the man hangs up on me! I have just phoned again and the man said it will be sent to me in 10 mins… Read Full Review

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★★★★★

“Super quick service ”

Written on: 20/04/2015 by 190Leslie (1 review written)

Sent a meal request for my flight and got it done within an hour by Jimmy. Excellent super quick service! … Read Full Review

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★★★★★

“Excellent and very helpful!! Really friendly xx...”

Written on: 18/04/2015 by Humphrey336 (1 review written)

Excellent and very helpful!! Really friendly xx Regards … Read Full Review

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