TravelUp Reviews - www.travelup.co.uk

★★★★☆
3.9 / 5
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★☆☆☆☆

“Not so cheap flights!!!”

Written on: 07/08/2016 by 188Costello (1 review written)

Booked 6 flights to Orlando back in Feburary with Travel Up. Usmin was very helpful and the booking process was perfect. March I was contacted re a flight change for half the party as the flight I was booked on had been cancelled. I could still see the flights on the airlines website and contacted Travel Up customer services who argued this was not the case, despite the fact I had the flight in front of me. I was told to email all the details and they would send me alternative flights, which… Read Full Review

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★★★★☆

“Easy to use with great customer service ”

Written on: 07/08/2016 by Copeland236 (1 review written)

We have booked flights only through travel up after they gave the best price through sky scanner. The booking process itself was easy to understand with clear pricing and instructions and the price was outstanding compared to other companies. They are easy to get in touch with over the phone and can answer any questions easily. They are also extremely efficient via email and will reply to you within a couple of hours. My only negative feedback isn't necessarily because of travel up but… Read Full Review

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★★★★☆

“Review”

Written on: 06/08/2016 by 1972Miller (1 review written)

Your security process is great! If the reply of the email could be quicker, it will be perfect… Read Full Review

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★★★★☆

“good service”

Written on: 05/08/2016 by Rogers72 (1 review written)

I was trying to Book my tickets online for three days but there was some problem with the server- The tickets were not available for some reasons! But the Travel up team got in touch and helped book the tickets over phone It was amazing because I am travelling to America for a great Bargain THANK YOU … Read Full Review

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★☆☆☆☆

“ Awful Company!!!!!! ”

Written on: 04/08/2016

This company is just awful. Booked flights to New York and the return flight has changed 3 times. We are now returning 2 and 1/2 days later than we want to, which is no good as we are due back at work. Tried to discuss with them and change our return flight and got no help what so ever. We even offered to change where we would fly from/return to. They cannot understand one word of English and even if they did they do not listen. I think the whole company is a complete joke. If I can… Read Full Review

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★★★★★

“Very helpful staff assistance.”

Written on: 04/08/2016 by neilally (1 review written)

I am very pleased with the service I received with Travel-up. I planned a multi city trip which involved many flights, without the help I had, I would have found this a greater task than it was! It was good to be able to phone and speak to someone without delay too! Many thanks… Read Full Review

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★★★★★

“Great Service! ”

Written on: 04/08/2016

We needed to change our flight details and the agent was particularly helpful in finding alternative flights and was particularly friendly… Read Full Review

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★☆☆☆☆

“Very Poor”

Written on: 29/07/2016 by AndyYorkshire (1 review written)

I can't think of any other industry whereby a product (our flight) is changed by the retailer (TravelUp) and the retailer charges the customer (me) £300 because we cancelled it, despite rebooking a different flight through them, because otherwise we would have lost a day's holiday. Not only this but a request for help with costs incurred due to interest charges (we would not see the refund for 10 weeks) and changes to airport parking and car hire ,all in all, over £450, has been met with a… Read Full Review

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★★★★★

“Amazing communication and service. You guys always let...”

Written on: 29/07/2016 by Heidy208 (1 review written)

Amazing communication and service. You guys always let me know of any schedule changes for my flights and never fail to send me my e-tickets on time. I dont mind paying just a few quits more for the good service you all have provided compared to other agencies… Read Full Review

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★☆☆☆☆

“Disappointing!!! ”

Written on: 28/07/2016 by Leandro352 (1 review written)

Very disappointed with TravelUp, will not use them again. My boyfriend and I have booked a flight via TravelUp, unfortunately their T&C does not specify what is included or not. After we made a booking, we have found out that seats were not allocated together and the only way for us to sit next to each other was to contact airlines directly and pay extra £300. We have also tried to upgrade to Business Class, but unfortunately the Airlines would not allow it, just because the flight was booked… Read Full Review

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★☆☆☆☆

“Abyssmal. Avoid at all costs.”

Written on: 27/07/2016

Dont even bother. * Hotlines are manned somewhere with non-native english speakers, which makes communication a problem. * When you do get through to someone, you get put through to multiple people and eventually get put into someone's voicemail. * The hotlines for 'emergencies' are personal numbers for, assuming 'heads of' who are in the same boat as the customer service reps. * Offers no compensation whatsoever or even the slight bit of empathy regarding any cancellations or changes to… Read Full Review

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★★★★★

“Made it all so easy”

Written on: 24/07/2016

Would definitely consider using Travelup again. There was a time change made to my flight. Travelup made sure I was aware of this and also happy with the change before accepting it on my behalf. Top notch service. Thank you!… Read Full Review

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★★★★☆

“Excellent. She was helpful”

Written on: 22/07/2016 by Yassiray (1 review written)

Excellent. She was helpful… Read Full Review

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★★★★☆

“Great customer service.”

Written on: 22/07/2016 by bONeill (1 review written)

The actual ticket to Rio, initially bought through Sky Skanner, was excellent value and easy to book. It was the best price by far. I had to write back to Travel Up about a flight change that they had notified me about and I got the most wonderful customer service. Everything I asked about was answered quickly and very pleasantly. She really put my mind at rest and showed me what I needed to do. I haven't booked through a broker like this before and didn't know what to expect. There was never… Read Full Review

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★★★★★

“Nice and easy”

Written on: 21/07/2016 by Declans291 (1 review written)

Everything was easy and good communication… Read Full Review

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★★★★★

“Excellent and lovely service ”

Written on: 21/07/2016 by 16Beebe (1 review written)

I booked my tickets via Travel-Up. The agent was very helpful and kind helping me through out the booking process. I felt that I need him to stay with me on the line to finish that booking process and he was kind to do so. I had to book my travel tickets using two Credit Cards as I was not able to pay with one of them only. Therefore, I was worried that I might be cutoff out in the middle of the booking process. The agent had to listen carefully to what I needed which he did thankfully but… Read Full Review

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★★★★☆

“Options galore”

Written on: 20/07/2016

I have been travelling from Cork to South Africa once or twice a year for 14 years and have always ended up using a number of different airline websites to book each leg. Using Kayak I was offered loads of options and was then directed to TravelUp where I got a great deal on all the flights on one website. I will certainly be comparing my other web options with this site in future. It was a bit of a nuisance to have to ring my credit card helpline to get the authorisation code to confirm the… Read Full Review

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★☆☆☆☆

“No refund!”

Written on: 20/07/2016 by nyWallace1994 (1 review written)

My flight was rescheduled. TravelUp did not offer any other options, just cancelled the flight. They offered a refund, but refused to refund the credit card charges and - 4 weeks later - I am still waiting for a refund of the money from Travel Up. They say it could take up to 8 weeks. A real problem when using this Travel agent - beware!… Read Full Review

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★★★★☆

“Change of flight details”

Written on: 15/07/2016 by Jonesvc31 (1 review written)

This is second time that my flight details have been changed, the first time it happened I had to telephone to get my revised e-tickets as I was not getting any response using email. This time is much better and I am hoping to receive my revised e-tickets very soon… Read Full Review

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★★★★☆

“Flight time change”

Written on: 15/07/2016 by Kingge72 (1 review written)

Very pleased with updates on flight changes which are out of Travel Up control… Read Full Review

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