written by Parvindar on 16/01/2024
He provided excellent service on the phone, answering all my qestions professionally. He was very helpful in booking my flights to Chandigarh in India.
written by Marissa1968 on 20/12/2023
Don’t book with this company ever I needed to change my booking and my children’s booking I have to pay minimum of 300 pounds per ticket It’s a rib off company .If I bought it from the airlines directly it will be much cheaper and I don’t have to pay all this amount of money Even changing the date to low season times Ithar minimum is 300 pounds I had to pay more than thousand pounds extra for our tickets .Never again and I won’t recommended to any one Please don’t bury from them For any emergency you will loose your money
written by Gallagherpz158 on 01/11/2023
I know there are many good reviews for this company. However, mine isn't off that nature. Unfortunately, I have fallen unwell and can no longer make my flights in January due to a newly scheduled operation. I purchased non-refundable tickets, so understand there will be no refund. I have tried to change my booking dates, the information they have sent out shows that it would be £250/pp to change. This is not the case and they want to charge me more than the tickets to change the dates. It would be cheaper for me to not make the flight and book new ones completely. You work hard to book tickets to travel and something unexpected comes along. There doesn't seem to be any escape from the unfortunate and Travel Up don't seem to want to make it any better. Please avoid in general. Trying to get through to them on the phone has been extremely difficult.
written by Rupaka on 07/09/2023
He help me very nice way to explain everything was my mistake he but look after me thank you have a nice day you have very good service experience keep it up thank you .
written by bfBird1994 on 25/08/2023
Booked a hotel via travelup, we needed to contact the hotel directly and found they were not aware of our booking. Contacted travelup who explained they were agents and 3rd would make bookings and they would contact us after making enquiries, next day they emailed the booking confirmation number with the hotel to us. The agent who dealt with it quickly and explained the process to us
written by LorenaQ on 17/08/2023
I have booked my flight with Travel up agency, I just want to say thanks for the excellent, effective and efficient customer services that I received from one of their agents. He was very kind and give the best help. I will recommend this agency to my friends….
written by 66Bradford on 03/08/2023
Outstanding service from staff member Mr Milton Grey helped me from start to finish with all my queries very patient kind and considerate a big thank you for your kindness have recommended travel up to all my friends and family very professional thanx again travel up
written by Minalondon on 04/07/2023
AVOID TRAVEL UP. Don't use travel up. I wish I read the reviews before. They made me pay double the price for the languages over a phone. Bags are only £26/bag on Lufthansa website. DODGY PEOPLE, USING FAKE NAMES. WORST CUSTOMER SERVICE
written by Yobonto on 13/05/2023
Book my flight but day b4 departure lost my passport . Customer service could not find my booking and this resulted in me loosing my entire booking even though I could have change my booking before departure. I will be taking this further poor service do not trust
written by Diana1970 on 07/05/2023
Terrible! Cancelaron mi vuelohacia frankfurt el dia de hoy, y los de mi flia faltando 4 días para el viaje. No nos han dado opciones de rebooking y solo dieron opciones de dar un bono o reintegrar dinero, para lo cual tenemos que pagar 50Euros y esperar de 4 a 6 semanas según ellos pero se que puede demorar mucho más. Aun no sabemos que vamos a hacer!!! Nada recomendable!!!
written by Jovotrix on 06/05/2023
Wanted to see about upgrading the class for my flight home. Sent travelup an email asking if I could do so. Never received a reply so ended up phoning them instead. Spent a good hour in the queue waiting to talk to someone. Eventually a bored sounding, barely audible gentleman who never gave his name answered the phone very brusquely and rudely. Seemed annoyed when I told him I could barely hear him and had a very unfriendly attitude throughout the call. Put me on hold when he said he was going to find out a price for me. After another 20 minutes waiting, eventually came back and told me it would be £8400 to upgrade to business class! After telling him I'd just keep my original fight, he awkwardly hung disconnected the call. Difficult to get in contact with, don't answer emails, long phone wait times, unpleasant agents and ridiculous prices. Won't be using them again.
written by Hurthard on 01/04/2023
They have been the worst nightmare to deal with And how British airways associates with a 3 rd party who is totally discoverable .....
written by ocBarnett81 on 30/03/2023
I booked a one-way ticket with Traveup from India to USA for April 2,2023. First travelup sent me an email airlines canceled the flight and offered me a different flight (April 3). I accepted the change. I had something come up in last minute and asked for rescheduling to a different date which is when they quoted an additional $1350. For the date I asked one way ticket is $1350, but travelup asked for the full price instead of asking me to pay the price difference. When I sent emails about this there was no response, if I call I am put on hold for 15-20mins each time and they keep saying someone is working on the case and that they will get back in 30mins. It never happened. It is super frustrating to work with them, and I even asked for a cancellation, so that I can get refunded and buy a ticket on my own. I am still left hanging in air waiting for their response. I would never recommend working with them.
written by TanjaR on 29/03/2023
AVOID TravelUp - I wish I had. They sent me an e-ticket for my return flight from Barcelona, but didn't actually book me onto the flight. So after hours of trying to sort it out at the airport, the only thing TravelUp would do was book me onto another flight - which took me to the wrong UK airport. This was on boxing day, so I had to pay £100 for a taxi to get me to the airport where my car was parked. After numerous calls and emails they are now ghosting me and have not refunded either the flight or my taxi costs. I got a call a couple of months ago from a customer service person who promised to look into it but no-one is responding any more. I waited for 2 hours on hold to reach them, and was then cut off. They should really be struck off as travel agents.
written by dimikuma on 24/02/2023
Be aware of Travel Up! Flights offered by then show up on Sky Scanner. The airline cancelled my flight and I’m entitled to a refund in this case as the airline was at fault. However, it has been more than 8 weeks and I still have not received it. Other customers have had same issue below, so please don’t try to save a few coins on SkyScanner and book with TravelUp as it is not worth it in case you have flight cancellations. Their refunds department is made up of only one lady who is extremely unfriendly and unhelpful. She has no care for helping customers. I believe they take money from the airline from cancellations and do not distribute back to the customers. The regulatory watchdog should investigate TravelUp honestly!
written by 224Howell on 22/02/2023
my flight was canceled - travel up never informed me!!! only found out about it from my sister who booked through net flight !!(they kindly informed her) travel up do not want to give me whole refund have to pay £100 booking fee!! WHY? it's not my fault! said only 4-6 weeks will get the partial refund! now I have to rebook tickets and the flights have gone up triple! i booked months ago and now I am traveling next week and have not gOt any tickets no refund spent £862 and have to pay now triple for new tickets !! TERRIBLE!!
written by Gabriellaw318 on 04/02/2023
I WAS KEPT WAITING IN THE PHONE QUEUE FOR ONE HOUR ON A SATURDAY EVENING. WHEN I FINALLY WAS POSITION 1 IN THE QUEUE NOBODY ANSWERED. INSTEAD THE VOICE PROMPT KEPT ON REMINDING ME I AM IN POSITION 1 AND WILL WAIT FOR TEN MINUTES. I HUNG UP AFTER A FURTHER 30 MINUTES AS NOBODY ANSWERED. I TRIED LOGGING IN ON THE TRAVELUP WEBSITE TO MANAGE MY FLIGHT BUT COULD NOT DESPITE FILLING IN THE CORRECT DETAILS SO MANY TIMEES.
written by McIntosh1986 on 16/01/2023
I had a connecting flight from Heathrow to Manchester. The main flight was delayed by an hour by virgin, and they advised that i am likely to miss my connecting flight, so to re-arrange that. So i rang them on a Sunday and was advised that the rescheduling department is closed and will open tomorrow and to ring back then. i rang on Monday and spoke to someone with a poor command of the English language. He told me that an hour for a connecting flight is a viable time. Then went on to say that the rescheduling department does not take calls and only uses emails. However, another passenger on the same flight had re-scheduled their flight only on Saturday. so currently left in limber as do not know if i will make the connecting flight?? DO NOT USE
written by IgMa on 10/01/2023
DO NOT USE THIS COMPANY! Nov 14th, 2022 I bought tickets from travelup. I was very much looking forward to my pre-Christmas stay in Brussels. Unfortunately, the flight was Dec 7th, 2022 canceled by airline. Travelup did not help me find a new alternative. Silence! No service! Despite the fact that there was no cancellation on my part, the travel agency still did not refund the £302.09 I paid for the tickets. Travelup has been illegally holding my money for a month now. Refunds are subject to approval with a £50 fee. Why? For what? I have nothing at all from travelup and have to pay £50? We'll see what the County court says about it! DO NOT USE THIS COMPANY!
written by MorganHampton on 18/12/2022
Despite numerous emails, calls and letters we have NEVER received the refund that we were entitled to and were advised we would receive in November! AVOID - THESE ARE DISHONEST PEOPLE - VERY POOR SERVICE
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