GO Outdoors Reviews - www.gooutdoors.co.uk

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★★★★☆
4.1 / 5
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★★★☆☆

“price promise”

Written on: 23/01/2014

your stores have stoped selling north face way its a good brand & 9 times out of 10 you can not get the item cos its not in your store but 50 miles away ? in a nother store the staff are very good at the wigan branch thay are realy hellp full all the time its good to have a shop in the town… Read Full Review

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Gooutdoors's Comment

Written on: 23/01/2014

Hi,

Thanks for the feedback. We have indeed stopped stocking the North Face at the moment, if you would like to see their items back in our stores it may be worth contacting the North Face via their social media sites to express your interest in us. Everybody has their favourite brands, and since the departure of the North Face we have extended ranges of Rab, Berghaus, Marmot and Montane to name a few, who many favour.

Items that might not be in stock in your local store could be down tot he fact that they are sale or discontinued items, these items are reduced to clear and therefore some stores will sell out faster than others.

Thank you for the feedback, we'll certainly pass it on.

Brandon
GO Outdoors Web Team

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★★★★☆

“Price-match promise”

Written on: 23/01/2014

I saw a rope that I thought was really good value. After a bit more research, I found a better price, elsewhere. Go Outdoors then beat that price by another 10%. Bargain! There was no fuss, no problem. Now, that's what I call customer service… Read Full Review

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★★★☆☆

“Good Prices, Staff are a mixture”

Written on: 23/01/2014

I think the set up at Go Outdoors is okay for anyone wanting to get into walking/hiking/mountaineering at an entry level however anything above that level is above some staff members knowledge basis. Some staff are great, good craic and very knowledgable however some most probably dont even walk to the local shop never mind go for a hike. Good concept for beginners, any other level I'd double check online first. Oh and the rucksacks are majorly overpriced!… Read Full Review

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★★★★☆

“overall satisfaction”

Written on: 23/01/2014

Good variety, great quality even better value for money… Read Full Review

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★★★★★

“Service”

Written on: 23/01/2014

Brilliant service from go outdoors and competitively priced! The products are of high quality, look great and do the job… Read Full Review

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★★★★★

“Good range of kit”

Written on: 22/01/2014

Went to the Scunny Go Outdoors after researching prices online. When asked about the price guarantee, they reduced the price of the stove I wanted, to beat the price of Sports Direct. I was also able to buy other items I needed at the same time. Helpful staff and a very relaxed atmosphere… Read Full Review

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★★★★☆

“boots”

Written on: 22/01/2014 by john15659 (1 review written)

Excellent boots water tight and good fit ordering on line - hit and miss you order then the ring you the next day to say yhey are not in stock at your selected store !!!!!!! and surrgest an alternative size why !!!!!! other than that better to get delivered worth extra few quid at least yoy know you are going to get them when you arder them… Read Full Review

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★★★★★

“Price guarantee experience”

Written on: 22/01/2014

Visited Go Outdoors for a new pair of walking boots, found the pair and having been told about the price guarantee service offered, my husband surfed the net on his phone and found the same boots, in stock, in his size, cheaper elsewhere. The sales assistant confirmed this and then sold the boots to us 10% cheaper than the internet price! a bargain! Will certainly shop here again… Read Full Review

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★★★★★

“price guarantee”

Written on: 22/01/2014 by bob59 (1 review written)

I challenged the customer service team, by phone, with a better price from an internet supplier. the response was very professional and very prompt, the price was checked, agreement made, e mail sent, and goods purchased and collected from my local store, all within an hour. it does what it says on the tin… Read Full Review

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★★★★★

“Best Price”

Written on: 22/01/2014 by Tomanytoys (1 review written)

With the price promise Go Outdoors is unbeatable for price… Read Full Review

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★★★★★

“What a bargain I got ”

Written on: 22/01/2014 by MontaneGarry (1 review written)

Well I've wanted this bag for ages after I got the cobra 25 by montane I knew I wanted the grand tour I got it in the sales for a bargain price of £62.99 I still can't believe I got it for that because I found it cheaper in a sale go outdoors beat that price by 10 percent and made me one happy montane fan I love the bag it's awesome loverly feel to it and looks good 2… Read Full Review

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★★★☆☆

“Blackburn store is my local store I have spent a lot...”

Written on: 22/01/2014

Blackburn store is my local store I have spent a lot in there over the years on my last visit I found them not to be helpfull and rude when I was asking for a price match I ended up leaving my purchase on the till and walking out !! on looking on the internet I found my next nearest store was Wigan I rang and they was helpfull from the start with putting my purchase to one side and helping with directions . When there the all the staff I spoke to could not do enough to help . I wold give… Read Full Review

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Gooutdoors's Comment

Written on: 22/01/2014

Hi there,

Thank you for this feedback, we'll certainly be passing it on to our Blackburn store, as we expect a much higher level of service.

Brandon
GO Outdoors Web Team

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★★★★★

“Waterproof Parka”

Written on: 22/01/2014

Great service; warm and reliable coat for walking dog in wet weather… Read Full Review

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★★★★★

“Extra Discounts from Go Outdoors”

Written on: 22/01/2014 by EandT (1 review written)

Go Outdoors has great offers already but here is a way to make these offers even better. If you know exactly what you want and Go Outdoors has that product, check the price on the internet, if you can find the exact same product in stock print off the details including the price and delivery charges and take it to your store. Penrith store were really helpful, while we were looking at the item we wanted the manager asked us if we needed any help and I showed him the print outs from the… Read Full Review

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★★★★★

“EASY PEASY lemon squeezey”

Written on: 22/01/2014

I wasn't sure at first about ordering clothes online as i Never seem to find anything that Actually Fits, and i ALWAYS end up sending stuff back, which when it happens 9 out of 10 times is a pain. NOT SO with GO OUTDOORS, I found the reviews ESPECIALLY Helpful regarding fit etc and i took on board any advice a Reviewer had given. Can i just say 99% of the time they're spot on. The ordering process itself is Sooooo Easy it's Great and as i live in Ireland and more times than not a lot of… Read Full Review

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★★★★★

“Excellent customer service on all levels from where to...”

Written on: 21/01/2014 by Barrae (1 review written)

Excellent customer service on all levels from where to find something in the store to sound advice on clothing, shoes and cycles to no quibble when we found a cheaper price elsewhere. Very important was no pressure to buy, even after spending considerable time advising. Naturally friendly staff without being overbearing. I was in the Penrith store several times over Xmas and received the same great customer service on every occasion. Definitely recommend this store!… Read Full Review

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★☆☆☆☆

“Beware of trying to return faulty goods”

Written on: 21/01/2014 by johnston_l1 (1 review written)

Purchased a berghaus Mera Peak jacket from go outdoors £225. The jacket was only tested in the rain on my fourth outing and was got saturated. My initial attempt to return jacket I spoke to an obnoxious shop assistant who advised the jacket required to be sent back to manufacturers for testing and could take up to a six weeks, a receipt was given and instructed that if I lost this receipt I would not get the jacket back. I accepted this however having reflected on this I decided to go back… Read Full Review

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Gooutdoors's Response to johnston_l1's Review

Written on: 22/01/2014

Hi there,

We're sorry to hear of your issue with a return. Unfortunately we do require to send certain items back (especially high ticket items like this) if they are said to be unfit for purpose, this is so the brand can test the jacket and let us as a retailer know whether or not it's a one off fault, an error in use, or something that requires a full product recall.

We're sorry this wasn't explained to you at the time, and for the obvious inconvenience this would cause. We'll certainly pass the feedback on to the store you bought from.

Which store was at fault?

Brandon
GO Outdoors Web Team.

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Johnston_L1's reply to Gooutdoors's Comment

Written on: 22/01/2014

The fault on the jacket was obvious for the staff at the Coatbridge store to see, as i returned it straight after finishing my walk. The sale of goods act states that the contract is with Go Outdoors not Berghaus. This is the first time i have had to return anything to Go Outdoors and my wife, and two friends who were with me and also shop with your store are now considering shopping elsewhere. I am friendly with a local MP how advised me to return to the store to get the jacket exchanged for a similar item and if i did not get satisfaction he was taking issue to trading standards. It was only when i mentioned this to the store manager she exchanged the jacket, not before she stated that ' if Berghaus did not find a fault with the item,i would be sure to hear from the store'. I currently have £50 worth of gift vouchers for Go Outdoors and once spent i will not be shopping at the store again.

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★★★★★

“Price match is excellent”

Written on: 21/01/2014 by martinm84 (1 review written)

Past two visits to Go Outdoors i've taken advantage of their price match guarantee, having found the things i wanted cheaper online i simply let them know at the checkout and they matched the price and then took 10% off. There was no quibbling and the staff were extremely cheery and helpful. Very satisfied to get the things i wanted at the cheapest price possible :)… Read Full Review

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★★★★★

“Mountain bike purchase”

Written on: 21/01/2014

I bought myself a mountain bike for Christmas and went to go outdoors Plymouth on Boxing Day. The staff were very helpful and were able to advise on size and accessories. The staff were able to answer all my questions and the bike specialist checked the bike thoroughly before I left the store. I also wanted a bike carrier for my car but had seen the same carrier elsewhere cheaper. The staff matched the price and gave me a 10% extra discount. I would definitely recommend go outdoors to friends… Read Full Review

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★★★★★

“Price Match +10pc guarantee”

Written on: 21/01/2014

Don't be sceptical of the price match guarantee! Found a pair of walking boots on Amazon cheaper. Simply took print out of offer to local Go Outdoors store and saved £36 - no fuss… Read Full Review

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