GO Outdoors Reviews - www.gooutdoors.co.uk

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★★★★☆
4.0 / 5
81% of users recommend this
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  • Customer Service

  • Quality of website

  • Value For Money

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★★★★★

“Go Outdoors Sheffield has the best staff around!”

Written on: 27/06/2013

i went to go outdoors because the other outdoors centre in sheffield (Decathalon, also very helpful) did not have a backpack i liked. The man (who's name i seriously regret not asking) who helped me in go outdoors was clearly very passionate about his job; from showing a genuine interest in my upcoming trip to china to going into the back to find weights to give me a realistic feel of wearing the backpack and fitting it for me. the best thign was their price match; i simply tapped the bag into… Read Full Review

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★★★★★

“Price Guarantee works”

Written on: 27/06/2013

Bought some new Scarpa boots from York Go Outdoors at what I thought was best price. Later I accidently came across one online retailer offering (what seemed to be) the same boots for substantially less than anyone else. Sent a quick email to Go Outdoors and within 48 hours had been given a £25 refund, no quibbles. … Read Full Review

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★★★★☆

“Nice equipment”

Written on: 26/06/2013 by DaveW_2112 (1 review written)

Delivered promptly. Quality good and bigger than I anticipated… Read Full Review

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★☆☆☆☆

“Purchase of Gift Voucher”

Written on: 26/06/2013

Firstly, I couldn't even access the website properly without disabling part of my internet security system. As a gift voucher it was obviously intended for somebody else. It was not possible to enter the recipients name in the delivery address so the item was delivered with my own name to the recipients address - How bad is that? Furthermore, the item intended as a gift wasn't even sent out until the day of the intended event and obviously arrived several days late. It wasn't a parcel, just… Read Full Review

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Gooutdoors's Comment

Written on: 26/06/2013

Hi there,

Sorry to hear of your issue with the site. Site security is of the utmost importance to us so we'll certainly look into whether or not there are any issues with the site currently.

If you'd like to speak with us further about the issue, please do email through your contact details and customer service reference number through to us and i'll make sure somebody gets in touch, to see if we can rectify this issue.

Brandon
GO Outdoors Web Team

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★★★★★

“Very helpful staff great choice of shoes highly...”

Written on: 26/06/2013

Very helpful staff great choice of shoes highly recommended… Read Full Review

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★★★★★

“Excellant service”

Written on: 26/06/2013

I was very impressed with the communication and delivery of the item I orderd. Unfortunately I was dissappointed with the cut of the jacket, which was a couple of inches higher at the back than the front. … Read Full Review

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★★★★★

“Excellent price match”

Written on: 26/06/2013

Very friendly staff, only too happy to spend time doing the 10% price guarantee, even against online companies. I saved a bit of money and went away feeling like I'd got the best possible deal. Really happy, would definitely recommend it… Read Full Review

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★★★★★

“Great Price Match”

Written on: 26/06/2013

We found the staff really helpful, they were happy to price match an item we found cheaper online. The store is easy to find and very accessible. Well done Go Outdoors… Read Full Review

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★★★★★

“Only took a few days to arrive once ordered. Can't say...”

Written on: 26/06/2013

Only took a few days to arrive once ordered. Can't say better than that… Read Full Review

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★★★☆☆

“vango maritsa 700”

Written on: 26/06/2013

great tent but poles are rusty and came with no pegs but hopefully this will get put right when I phone them but love the room you have in these tent and are so easy to put up… Read Full Review

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Gooutdoors's Comment

Written on: 26/06/2013

Hi there,

Certainly doesn't sound right, make sure you give the store a call. They should be able to sort this out for you!

Brandon
GO Outdoors Web Team

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★★★★★

“Outstanding friendly and very very helpfull”

Written on: 26/06/2013

Very pleased with everything. I've shopped at all sorts of outdoor shops and seen the go outdoors adverts on the tv but never thought about going. Now every time I go shopping I make it a habit to visit my local Go Outdoors. Even my kids love it, especially the climbing wall… Read Full Review

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★★★☆☆

“decent”

Written on: 26/06/2013

I was overall very pleased with the 10% off price match however I was unimpressed by the fact that the staff tried putting me off doing it by saying it would take a really long time to check all the products as I had printed of the web pages to make their lives easier… Read Full Review

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Gooutdoors's Comment

Written on: 26/06/2013

Hi there,

Sorry the staff tried to put you off! It helps when we're provided with the URL of products, unfortunately staff do have to check these offers are still on the competitor website for the Price Guarantee to be valid.

Hopefully this won't put you of using the service in future!

Brandon
GO Outdoors Web Team

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★★★★★

“good value for money”

Written on: 26/06/2013

My first line of call is alway Go Outdoors. Normally have what I want in stock and cheapest price is practically guaranteed as if found cheaper else where they will match price and give you 10% discount. What else could you ask for ?… Read Full Review

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★★★★★

“Price match great service”

Written on: 26/06/2013

The price match was the only reason I purchased from you. Keep up this excellent offering and you will continue to win internet sales… Read Full Review

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★★★★★

“great value ”

Written on: 26/06/2013

Made my first purchase from go outdoors recently,all staff were friendly and helpful .used the price match so got a great deal on my boots .highly recommend using go outdoors for any of your outdoor needs… Read Full Review

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★★★★★

“Excellent service, as always!”

Written on: 26/06/2013

Excellent service, as always!… Read Full Review

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★★★★★

“ Saved £75”

Written on: 26/06/2013

Can't fault the no hassle price guarantee, Go replied to me email within a day and I had £75 off the store price of a Goretex jacket, no fuss no quibbles… Read Full Review

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★★★★★

“The customer service representative I spoke to was...”

Written on: 26/06/2013

The customer service representative I spoke to was extremely polite and dealt with my enquiry quickly and efficiently. Excellent customer care. The items I wanted where out of stock on line but the representative sent me an email to take to store… Read Full Review

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★★★★☆

“Satisfied customer”

Written on: 26/06/2013

Good product that arrived swiftly. No hitches… Read Full Review

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★★★★★

“satisfied customer,helpful service,product price matched.”

Written on: 25/06/2013

Very happy,excellent service had vango tent price matched overall outstanding service at Swansea store,thanks.Well recommended to family and friends,be back soon for more items… Read Full Review

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