GO Outdoors Reviews - www.gooutdoors.co.uk

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★★★★☆
4.1 / 5
81.6% of users recommend this
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★★★★★

“very helpful staff”

Written on: 30/07/2013 by partygems (1 review written)

I was looking for a electric coolbox and seen the one I wanted at halfords reduced. Before I purchased it I thought I'd have a look at go outdoors as they had the same one. When I got there I found it was more expensive but when I spoke to a member of staff they looked into and said they would match the price and also take off a further %10. I think this was some of the best service I've received in a shop and would always shop here first and recommend it to everyone. Thanks for your help… Read Full Review

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★★★★★

“New Kidderminster Store - Superb Staff”

Written on: 30/07/2013

Went into the store looking for a new bike having done the usual trawl of internet and stores. Browsing the bike section, approached by staff member who was helpful, knowledgeable and REALLY wanted to help, not pushy, helpful. Contrast this to Halfords where I have visited a couple of times, dragging one of the three staff away from the desk to some unhelpful and lack-of-knowledge almost "buy it is you want" attitude, the difference is outstanding. I was notified of the price promise by the… Read Full Review

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★★★★★

“Reflex Cotswold Bike”

Written on: 30/07/2013

Bought the bike for my student daughter's birthday for travelling to and from her digs to university. Called at Middlestown shop and took away bike from there. Came boxed and well packaged (I elected to assemble it myself), was easy to assemble without instructions, is good looking and seems comfortable to ride. Most pre-fitted nuts needed an extra tighten though. Absolutely no quibble with the price match less 10% promise. It meant I could by her a crash hat and lock just out of the 10%… Read Full Review

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★★★★★

“Best camping and activity store going.”

Written on: 30/07/2013 by Vyperdiver (1 review written)

Got a very warm welcome into the store, staff are great and know what they are talking about,I had seen the product I wanted cheaper elsewhere and I was told that's not a problem we can beat that price… Read Full Review

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★★★★★

“Buy with confidence with Internet price guarantee”

Written on: 30/07/2013 by Matt-C (1 review written)

I always check the Internet for best prices but I like the convinience of going to a store. When buying a pair of head torches this Saturday I was pleased to get a Internet price match + 10% extra off hassle free. I just showed the sales person the website on my phone who simply checked product availability and postage costs and gave me the discount. I wish all shops did this!… Read Full Review

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★★★★★

“Price Match”

Written on: 30/07/2013 by ShauneColler (1 review written)

I attended the Sheffield store in order to purchase a hold all that I had seen advertised on offer by a different company. I approached the staff and showed then the offer on my hand held device. Without any issue or question they stated that they would match the offer and directed me to where the product was. They are as good as their word and I walked out a very happy customer. Excellent. Thank you… Read Full Review

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★★★★★

“Bristol Manager Helps Festival goer.”

Written on: 30/07/2013 by RichBlaker (1 review written)

We needed an event canopy but you had just run out of sun walls for the product, the manager tried to resolve the issue and came up with multiple choices and sorted us out even though it took up a fair amount of his time... fantastic, he could have just said "Sorry, out of stock." but went the extra mile. Thanks… Read Full Review

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★★★★★

“Go Best-Go Outdoors”

Written on: 29/07/2013 by mjc1975 (1 review written)

Presented with a free coffee. Advice and helpful staff. Enjoyable shopping… Read Full Review

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★★★☆☆

“dirty”

Written on: 29/07/2013

great tent large and roomy for two adults, but when first put up (which is easy) it had marks on it which tells me that this tent must have been a returns item… Read Full Review

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Gooutdoors's Comment

Written on: 29/07/2013

Hi there,

Was this tent bought from store or online?

Brandon
GO Outdoors Web Team

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Ltsilk's Comment

Written on: 29/07/2013

this tent was bought online thanks.

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Gooutdoors's Comment

Written on: 29/07/2013

We're sorry to heat you feel it's been used previously. If you'd like to give us a call to escalate the issue then please do.

Brandon
GO Outdoors Web Team

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Ltsilk's Comment

Written on: 29/07/2013

if you feel this is so important call me.

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Gooutdoors's Comment

Written on: 29/07/2013

Hi there,

Are you wishing to return the tent? If so please send us your contact details.

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★★★★★

“No hassle price promise guaranty that actually worked. ”

Written on: 29/07/2013

Had fantastic service from the shop salesperson, not too fussy but attentive enough. Brought a few items from here and was told best price, reviewed it later that night online. Challenged them about the items and they were as good as they're word on the price promise… Read Full Review

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★★★★★

“Price Guarantee - guaranteed!”

Written on: 29/07/2013

This is the second time i've had the chance to benefit from the Go Outdoors price guarantee and it was a hassle-free way of getting a really good deal. The GO prices are nearly always really competitive but when I found the item being offered elsewhere at a lower price I just took proof to the cashier, she checked it online and in next to no time they'd beaten the competitor's price by a further 10%. Brilliant! Chuffed to bits… Read Full Review

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★★★☆☆

“OK for occasional use or light people. ”

Written on: 29/07/2013

Purchased 3 of these. Standard atmospheric pressure was great for our 4 year old. If you are over 12 stone they need extra air blown into them at first this seems comfortable but pressure drops after a couple of hours and then sleeping on your side your hip bones really start to ache only fixed by inflating more air, this needs about 3 pump ups during the night. If you sleep on your back this is less of a problem as your body weight is spread out. They deflate and pack away easily into there… Read Full Review

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★★★★★

“Honoured Price Guarantee”

Written on: 29/07/2013

We were looking for a Vango rucksack which GO were selling for around £90, we saw it on another website at £75, they matched the price and took of the additional 10% so we paid £68. Very pleased… Read Full Review

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★★★★★

“Vango Omega 350”

Written on: 28/07/2013

Found the item much cheaper than Go Outdoors. Called customer service they agreed to offer me the better price plus the additional 10%. Collected from local store after checking stock. Staff at the service centre and in store very helpful… Read Full Review

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★★★★★

“Very easy”

Written on: 27/07/2013 by Nooge (1 review written)

It was very easy... I had always looked at the Coleman stoves but Go Outdoors was always too expensive compared to other online store prices which had stopped me buying from my local store. When I discovered the price match plus 10% off I just called the number gave them the web address of the competing supplier and within minutes I had an email agreeing to match the price plus the 10%. Off I saved £40 ! I then went to my local store with the details and picked up my new stove... No problems… Read Full Review

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★★★★★

“Incredible Service and Standard”

Written on: 27/07/2013 by Cath2227 (1 review written)

Very Quick and efficient service. All my items arrived together and within 2 days even when opting for the '3-5' day option so very pleased. I was very happy with the continuous email updates on where my items were and the predicted date was correct and close to the time specified in the email. The products were of high standard and everything was accounted for. I would definitely recommend 'Go Outdoors' to anyone wanted good deals for high quality items especially with the advantage card. They… Read Full Review

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★★★★★

“Item arrived on time, product was as described and at...”

Written on: 27/07/2013

Item arrived on time, product was as described and at a great price. Would no hesitate in using again… Read Full Review

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★★★☆☆

“Suitable for occasional short term use only!”

Written on: 27/07/2013 by Phroeadd (1 review written)

I bought this as extra shelf space when BBQ'ing. Due to the price had no illusions that this product would be terribly sturdy and it isn't! I cannot imagine it would hold a camping stove and other equipment with any safety and there was no means by which to secure the splatter/wind guard to the shelf;? bits missing as also no instructions. However,for what I wanted it for and the price I am quite satisfied… Read Full Review

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★★★★★

“Price guarantee works well”

Written on: 27/07/2013 by millydog (1 review written)

Found my item a fair bit cheaper just down the road. Went back to the shop and gave me the 10%off the cheaper price. Bang on. very happy with it… Read Full Review

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★☆☆☆☆

“Delivery none existent”

Written on: 27/07/2013

Would not use go outdoors online again. Ordered Garmin Oregon. Email said delivery on Friday between 06.30 and 19.30. Sat in all day waiting. Checked on line tracker to see delivery man said he had called and left calling card, he never. Phoned Sat morn to complain and was told it would definitely arrive Monday. It didn't. Online tracker again said delivery man been and left calling card. Lying again, because he never. Phoned again Monday to complain again. The guy I talked to called delivery… Read Full Review

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Gooutdoors's Comment

Written on: 29/07/2013

Hi there,

Thanks for bringing this to our attention. Our delivery partner is UKMail and we'll be passing this feedback on to them, as we expect a much higher level of service from any partner we use.

We apologise for the time wasted on your part and agree this service isn't good enough.

Brandon
GO Outdoors Web Team

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