GO Outdoors Reviews - www.gooutdoors.co.uk

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★★★★☆
4.0 / 5
81.3% of users recommend this
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  • Value For Money

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★★★★★

“The customer service representative I spoke to was...”

Written on: 26/06/2013

The customer service representative I spoke to was extremely polite and dealt with my enquiry quickly and efficiently. Excellent customer care. The items I wanted where out of stock on line but the representative sent me an email to take to store… Read Full Review

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★★★★☆

“Satisfied customer”

Written on: 26/06/2013

Good product that arrived swiftly. No hitches… Read Full Review

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★★★★★

“satisfied customer,helpful service,product price matched.”

Written on: 25/06/2013

Very happy,excellent service had vango tent price matched overall outstanding service at Swansea store,thanks.Well recommended to family and friends,be back soon for more items… Read Full Review

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★★★☆☆

“Items out of stock and promised refund but not yet...”

Written on: 25/06/2013 by Bigsob1980 (1 review written)

Ordered wed for normal 3/5 day delivery got a telephone call Friday saying this item is out of stock ( but still on line says in stock online) so anyways promised they world send out saterday delivery and refund p&p and to my knloage still not done this the rods they sent where ok but not as good as the ones I ordered.... Not impressed to be honest… Read Full Review

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Gooutdoors's Response to Bigsob1980's Review

Written on: 25/06/2013

Hi there,

If you want to send us your customer service reference number to us I can make sure somebody gets back to you about this, or confirms the refund has been made.

We're sorry to hear the item was out of stock at the time.

Brandon
GO Outdoors Web Team

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★★★★☆

“The Pros & Cons Of Hitchhiking”

Written on: 25/06/2013

Nice airy building with friendly, enthusiatic staff and toilets which are handy. Goods are usually competitively priced. Excellent range of products for outdoor activities. The garments regularly lack the most popular sizes and colours and it can be irritating to buy something only to find it discounted a few days later… Read Full Review

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★★★★☆

“Good overall with few reservations”

Written on: 25/06/2013 by Siestas (1 review written)

We ordered a lot of gear from Go Outdoors and all of it arrived on time and in good condition. We would have ordered more if the products had been available for home delivery rather than store pick-up. The lack of availability for some big items for home delivery actually led us to go shopping elsewhere online. I bought the discount card which offers good reductions - definitely worthwhile if you are buying a lot - but I did not get a card number so am not sure how I can use it again....? I… Read Full Review

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Gooutdoors's Response to Siestas's Review

Written on: 25/06/2013

Hi there,

The items available for store pick up are discontinued items and will have already sold out online i'm afraid. These are reduced to clear and the stock left in the stores that have them, is all we have left.

If you ordered a Discount Card online, the card should have arrived in a physical form with your order. If it hasn't then do feel free to call our customer service team, and they should be able to help out.

Hope this helps,

Brandon
GO Outdoors Web Team

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★★★★★

“Fast hassle free service”

Written on: 25/06/2013

Ordered online. Website was clear and simple. Was kept updated digitally throughout. Item arrived very quickly (literally 2/3 days). Unfortunately didn't fit so returned and got a mail couple of days later to say refunded. Totally hassle free… Read Full Review

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★★★★☆

“My first review!”

Written on: 25/06/2013

These are my first pure mountain boot , for use on rock , scree ect ! They are a stiff boot which is to be expected but comfortable enough ! They protected my ankles from rolling which I suffer from in other boots / shoes ect! I have only owned full leather boots before this so the gore tex for water proofing is new to me but so far so good! The boot does what it states on the tin it's for the mountains and not so much for the marsh lands which is not its stated use. Overall I am fairly… Read Full Review

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★★★★★

“Friendly Helpful Staff”

Written on: 25/06/2013 by michaelkorzelius (1 review written)

Lakeside store. Very warm friendly and helpful staff. Able to help you with all your enquiries. After thanking him for his help, I said I needed to shop around. I was then informed that, not only Would they be happy to price match, but would better it by 10%. Now that's what I call service and going that extra mile to make you feel welcome! Quality and value for money are always on the shoppers mind and you can find both of the things here… Read Full Review

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★★★★★

“The Tilley hat is a present for my father, it's not...”

Written on: 25/06/2013

The Tilley hat is a present for my father, it's not been worn yet but I have no doubt it's top quality, my tilley hat is! The Hi Tec trainers are very comfortable, I hope they are durable too! The package arrived promptly as per usual from GoOutdoors, excellent service… Read Full Review

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★★★★★

“Great shop with great deals. Price match a great idea. ”

Written on: 25/06/2013

Great shop with great deals. Price match a great idea… Read Full Review

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★★★★★

“Excellent customer service! ”

Written on: 24/06/2013 by 1971jo (1 review written)

Staff are always friendly and helpful nothing is too much trouble. I found on my visit the item I was purchasing was cheeper elsewhere and after showing a web page for proof the staff happily and without and further questioning matched and then discounted the price a further 10%. I never understand how other retailers would rather lose business to online competitors than give store customers the item at a discounted price when asked to price match. Well done Go outdoors for looking out for high… Read Full Review

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★★★★★

“Promise Honoured”

Written on: 24/06/2013 by BugDan (1 review written)

I needed a leisure battery for the wekeend, so I went to the Lakeside Go Outdoors store. The assistant I spoke to went through the options I needed and added that I could get a discount if I could show the item on sale elsewhere at a better price - including on the internet. I was pleased that the store honoured their price match and was able to buy the battery I needed for a very reasonable price… Read Full Review

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★★★★☆

“Grat at what they do... but I'd love a little more choice!”

Written on: 24/06/2013

I love usong Go Outdoors!They're friendly, knowledgable and approachable; and in my book, that's worth more than any monetary amount. The things the folks at GoOutdoors sell are all good quality items and they have spectacular deals too. So... why the 4 stars? I'm a professional outdoorsman. I am an instructor at a survival school based in the UK, an expedition medic an exped leader and a mountain rescue volunteer so as you can imagine I do frequent my local GoOutdoors store quite regularly… Read Full Review

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★★★★★

“10% price guarantee”

Written on: 24/06/2013 by MrHBristol (1 review written)

Well, it does exactly what it says on the tin - no questions, no quibble, decision within 24hours. Find it cheaper elsewhere on the web and they'll better that price by 10% lower. Ok, so that other price needs to include the delivery price if the competitor is internet based, but even so. WELL DONE Go Outdoors - a seller that really does have its customer price and service right!… Read Full Review

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★★★★★

“Knowledgeable Helpful Staff”

Written on: 24/06/2013

Visited Newcastle store to get a kit list for an International Raleigh Venture to Tanzania. Guy called Carl, spent several hours talking us through the kit list. Great advice! Would highly recommend the Discount Card, used best price guarantee saved us over £75 on a bill of £350… Read Full Review

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★★★★★

“Fantastic Service and Delivery to my car!”

Written on: 24/06/2013 by danielle2101 (1 review written)

Fantastic service and knowledgeable staff. Had long discussions about different tents, warranties and different uses for our Guide camp. Negotiated a deal and Go Outdoors staff said they'd keep the deal on file. Went back the following week and another set of staff were friendly, knew exactly what deal had been mentioned. Staff helpfully loaded all 8 tents into a trolley and loaded them into my car for me! Also offered me duplicate receipts without me having to ask so I could easily claim it… Read Full Review

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★★★★★

“Fantastic all round service”

Written on: 24/06/2013 by TerenceFry (1 review written)

I have finally convinced my partner to take up camping and have spent lots of time looking for quality products and have managed to get them all at Go-Outdoors. I have found them to be helpful and have answered all my questions with trying to sell me something i don't want. I have also taken great advantage of the price match offer they run and have saved quite a lot of money along the way and would recommend that you use Go-Outodoors but look around first then go get it using price match if… Read Full Review

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★★★★☆

“10 % cheaper offer”

Written on: 24/06/2013

Went to purchase a double airbed (coleman) - we had seen it cheaper elsewhere and the new price was honoured with an extra 10% - so a saving of over £10 !! Very happy with the way our request was dealt with. Staff very helpful and friendly nothing too much trouble… Read Full Review

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★★★★★

“Great Shopping Experience”

Written on: 24/06/2013 by LainyR (1 review written)

The staff were friendly and really helpful, we got some great advice and tips when buying walking boots. Prices and choices were pretty good and they stuck by there price guarantee no problem. Will definitely shop there again… Read Full Review

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