GO Outdoors Reviews - www.gooutdoors.co.uk

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★★★★☆
4.1 / 5
82.4% of users recommend this
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★★★★★

“Nothing short of brilliant”

Written on: 24/10/2013

Great help from staff with advise on choosing items, and happy to support their claim on 10% cheaper then the price match All in all.. A superb shopping experience… Read Full Review

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★★★☆☆

“Colindale branch”

Written on: 23/10/2013

Staff very helpful with choosing walking boots, and I'm pleased with the 10% off price matching offer they gave me too. Would like to see more running and cycling items stocked in this branch please!… Read Full Review

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★★★★☆

“I am very pleased with the walking boots they are good...”

Written on: 23/10/2013

I am very pleased with the walking boots they are good value for the money… Read Full Review

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★★★★☆

“Happy to use them again”

Written on: 23/10/2013

Have used Go Outdoors a few time, the last time for a more substantial purchase. Staff were polite and helpful and allowed me to browse after an initial offer to help. The staff member who aided me with the purchase was helpful and seemed fairly knowledgeable when I asked for more information on the selection of the product and some other items I was thinking of purchasing… Read Full Review

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★★★☆☆

“10% price guarantee”

Written on: 23/10/2013 by Servicematters10 (1 review written)

Purchased a waterproof from the Chester store - found it on- line at £30 cheaper. Contacted GO via the telephone number on the web site for price matching. I was promised an e-mail with the refund - it never arrived. I went to the Chester store and they checked the price and issued the refund straight away assistant was very professional in the way she felt with it… Read Full Review

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★★★★☆

“ I managed to save nearly 40% off my item. Go...”

Written on: 22/10/2013 by Ozziegit (1 review written)

I managed to save nearly 40% off my item. Go Outdoors were true to their price promise. The only down side of the experience was that the sales team spent ages looking at the website where the item was at a lower price trying to find any discrepancy; to the point where the manager came over to see if he could find, for want of a better phrase........a get out cause! I must admit I left the store at a faster than normal pace, with the uneasy feeling that I had a mask on and had somehow… Read Full Review

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★★★★★

“Fuss-free price guarantee”

Written on: 22/10/2013 by mrjog (1 review written)

I found the boots I wanted at GO but they were cheaper elsewhere online. I thought I would test out the GO price guarantee expecting it to be difficult to claim but quite the reverse - the staff knew all about it, checked my claim at once and then offered me the boots at 10% less than their competitor. Needless to say am very pleased and will be doing my best to repeat the experience in the future!… Read Full Review

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★★★★☆

“Price Guarantee Works!”

Written on: 22/10/2013 by Miko1404 (1 review written)

Go Outdoors Price guarantee works! All savvy shoppers research before purchasing and if above a competitor in price, Go Outdoors "Beat it by 10%" promise is efficiently and uncompromisingly applied. A print out of the relevant competitors page helps speed the validation of their price and I'd recommend this every time. Catch it right and the price reduction can be significant. Well done to Go Outdoors for being market matching and more!… Read Full Review

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★★★★★

“Price Guarantee”

Written on: 22/10/2013 by seanwivey (1 review written)

Absolutely fabulous service. I priced matched a pair of Salomon trainers which were £85 and got them reduced to £62. Saved £23 in 2 minutes. Excellent!!!!! Salomon Speedcross 3 - £85 in store Available online - at £69.87 Go Outdoors reduced them to £62… Read Full Review

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★★★★★

“Super Go Outoors”

Written on: 22/10/2013 by Happymumathome (1 review written)

I bought a huge bundle form Go Outdoors, I took their challenge to find it cheaper and as they promised, they refunded the difference plus an extra 10%. I saved £17.00 on a £213.00 order - and, was very pleased… Read Full Review

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★★★★☆

“No quibbles about the price showed the cashier the...”

Written on: 22/10/2013 by Aaron83 (1 review written)

No quibbles about the price showed the cashier the item inline and they matched it and have me a further 10% off… Read Full Review

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★★★★★

“Salomon Speedcross 3 price cannot be beaten!”

Written on: 22/10/2013

Great price match deal on my Salomon Speedcross 3 trail running shoes Go Outdoors! Best price online was £79.80. Go Outdoors beat this by 10% and I got the benefit of trying them in a store! Definitely take advantage of this deal guys, the store staff were more than happy to check the web price, no reluctance like some other retailers. … Read Full Review

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★★★☆☆

“Good quality, low cost but limited range”

Written on: 22/10/2013 by whitchurch1976 (1 review written)

I was very pleased with a recent purchase of a Montane North Star Jacket. the jacket was great quality and Go Outdoors honoured their 10% price gurantee when I found the same jacket cheaper elsewhere with no hassle. My only issue with Go Outdoors is that for such a large store the range of brands is quite limited, with the higher quality items being outnumbered by the more budget ranges. So if you want to find cheap products it does that well, but shopping for high end kit is a bit more… Read Full Review

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★★★★★

“Excellent knowledgeable staff”

Written on: 18/10/2013

Every time I visit Go Outdoors I am unsure about what I need, and regularly ask staff for their advice and comments. To date they have been right on every count...boots, jackets, waterproofing, and nothing is too much trouble, especially when choosing footwear. Thoroughly recommended… Read Full Review

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★★★★☆

“Christmas/Birthday Purchases”

Written on: 18/10/2013 by Motley54321 (1 review written)

Excelent customer service, had an issue with a jumper, little hole in the side, couldn't get to a store. Refund of ostage received and new jumper received in a few days. All the people I dealt with on the phone were polite and friendly, and very helpful… Read Full Review

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★☆☆☆☆

“wasted journey item not in stock despite ringing to...”

Written on: 17/10/2013

Wanted a garmin 800.rang pudsey branch to confirm that item physicaly in stock as i have been caught out before when reserving items only to find them not available. Told available but when arrived they could not find it. Had to travel to wakefield. no apology received… Read Full Review

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Gooutdoors's Comment

Written on: 18/10/2013

Hi there,

We're very sorry you were mislead by the staff on this occasion. We'll pass this feedback on to the Pudsey store and hopefully the service can improve for the future.

Thanks for posting.

Brandon
GO Outdoors Web Team.

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★★★★★

“Find it cheap online and buy it with expert advise in...”

Written on: 17/10/2013

Great store and they match all their competitors and Amazon! The staff are friendly and keen to help and are knowledgable about the products they sell. Suitable for all kinds of outdoor activities, mine was in preparation for a backpacking trip… Read Full Review

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★★★☆☆

“Still waiting for an answer”

Written on: 17/10/2013

Filled in the online form a week ago and got no reply. Could not wait so went in store in person to get it done. Price match was given however so excellent discount in the end… Read Full Review

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Gooutdoors's Comment

Written on: 18/10/2013

Hi there,

Sorry it took so long for your response. Unfortunately during busier periods it can take a little longer for a price match to go through our customer service team. Stores can approve/deny price match queries instantly, or alternatively they can be done over the phone.

We'll pass the feedback on to the customer service team, and hopefully we can improve on this service for the future.

Thanks,

Brandon
GO Outdoors Web Team

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★★★☆☆

“Price Match + further 10% off”

Written on: 17/10/2013

On two ocations I have priced matched items one an ice Axe the other a primaloft jacket and on both ocations Go did indeed provide the goods at the match price + a further 10% off. The down side was the time it took and could not be done at the till… Read Full Review

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★★★★★

“Always worth a good look round”

Written on: 17/10/2013

The staff are helpful and friendly, the choice of goods is huge and caters for all budgets from high end brands to budget. And with their price guarantee even if you, like me, tend to shop on line don't forget to see if Go Outdoors stock what you want… Read Full Review

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