GO Outdoors Reviews - www.gooutdoors.co.uk

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★★★★☆
4.1 / 5
81.7% of users recommend this
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★★★★★

“Excellent customer service! ”

Written on: 24/06/2013 by 1971jo (1 review written)

Staff are always friendly and helpful nothing is too much trouble. I found on my visit the item I was purchasing was cheeper elsewhere and after showing a web page for proof the staff happily and without and further questioning matched and then discounted the price a further 10%. I never understand how other retailers would rather lose business to online competitors than give store customers the item at a discounted price when asked to price match. Well done Go outdoors for looking out for high… Read Full Review

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★★★★★

“Promise Honoured”

Written on: 24/06/2013 by BugDan (1 review written)

I needed a leisure battery for the wekeend, so I went to the Lakeside Go Outdoors store. The assistant I spoke to went through the options I needed and added that I could get a discount if I could show the item on sale elsewhere at a better price - including on the internet. I was pleased that the store honoured their price match and was able to buy the battery I needed for a very reasonable price… Read Full Review

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★★★★☆

“Grat at what they do... but I'd love a little more choice!”

Written on: 24/06/2013

I love usong Go Outdoors!They're friendly, knowledgable and approachable; and in my book, that's worth more than any monetary amount. The things the folks at GoOutdoors sell are all good quality items and they have spectacular deals too. So... why the 4 stars? I'm a professional outdoorsman. I am an instructor at a survival school based in the UK, an expedition medic an exped leader and a mountain rescue volunteer so as you can imagine I do frequent my local GoOutdoors store quite regularly… Read Full Review

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★★★★★

“10% price guarantee”

Written on: 24/06/2013 by MrHBristol (1 review written)

Well, it does exactly what it says on the tin - no questions, no quibble, decision within 24hours. Find it cheaper elsewhere on the web and they'll better that price by 10% lower. Ok, so that other price needs to include the delivery price if the competitor is internet based, but even so. WELL DONE Go Outdoors - a seller that really does have its customer price and service right!… Read Full Review

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★★★★★

“Knowledgeable Helpful Staff”

Written on: 24/06/2013

Visited Newcastle store to get a kit list for an International Raleigh Venture to Tanzania. Guy called Carl, spent several hours talking us through the kit list. Great advice! Would highly recommend the Discount Card, used best price guarantee saved us over £75 on a bill of £350… Read Full Review

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★★★★★

“Fantastic Service and Delivery to my car!”

Written on: 24/06/2013 by danielle2101 (1 review written)

Fantastic service and knowledgeable staff. Had long discussions about different tents, warranties and different uses for our Guide camp. Negotiated a deal and Go Outdoors staff said they'd keep the deal on file. Went back the following week and another set of staff were friendly, knew exactly what deal had been mentioned. Staff helpfully loaded all 8 tents into a trolley and loaded them into my car for me! Also offered me duplicate receipts without me having to ask so I could easily claim it… Read Full Review

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★★★★★

“Fantastic all round service”

Written on: 24/06/2013 by TerenceFry (1 review written)

I have finally convinced my partner to take up camping and have spent lots of time looking for quality products and have managed to get them all at Go-Outdoors. I have found them to be helpful and have answered all my questions with trying to sell me something i don't want. I have also taken great advantage of the price match offer they run and have saved quite a lot of money along the way and would recommend that you use Go-Outodoors but look around first then go get it using price match if… Read Full Review

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★★★★☆

“10 % cheaper offer”

Written on: 24/06/2013

Went to purchase a double airbed (coleman) - we had seen it cheaper elsewhere and the new price was honoured with an extra 10% - so a saving of over £10 !! Very happy with the way our request was dealt with. Staff very helpful and friendly nothing too much trouble… Read Full Review

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★★★★★

“Great Shopping Experience”

Written on: 24/06/2013 by LainyR (1 review written)

The staff were friendly and really helpful, we got some great advice and tips when buying walking boots. Prices and choices were pretty good and they stuck by there price guarantee no problem. Will definitely shop there again… Read Full Review

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★★★★☆

“eventually got there!”

Written on: 24/06/2013 by Dutchcaps (1 review written)

I was pricing Cadac BBQ's up and while in Towsure noticed that they were cheaper than Go Outdoors - when ready to purchase (a week later) I was in Go Outdoors (I live closer) and noticed the price match less a further 10% - which was honoured, although took a while as staff checked Towsures website (which they'd already seen on my phone) and the checkout assistant's calculator took a while to get going! Overall an excellent purchase (and also a fellow buyer who took advantage at the same… Read Full Review

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★★★★★

“Price match promise works!”

Written on: 24/06/2013

Found an item for £34.95. Checked the Internet and found the same item in a sale for £24.95. Asked for a price match at the till and, after a few mins, was given a match, plus an extra 10%, as promised on the in store posters. I was a bit surprised, as when I'd tried this at another companies store, was given an excuse why the promise didn't apply! Well done Go Outdoors! You keep your promise! Give it a try, it works… Read Full Review

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★★★★☆

“very good service, ”

Written on: 24/06/2013 by Pmitchell48 (1 review written)

The lad on the till was very efficient and polite… Read Full Review

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★★★★★

“FANTASTIC”

Written on: 24/06/2013 by dazzawilki (1 review written)

WHAT A FANTASTIC SERVICE! THE PRICE GUARENTEE IS GREAT, EVERYTIME I SEND ON PRICE MATCH IN, THEY QUICKLY MATCH IT AND REMOVE THE EXTRA 10% TOO, I SAVE OVER £35 ON A £90 LEISURE BATTERY, AND WOULD ALWAYS BRING MY CUSTOM TO GO OUTDOORS IN THE FUTURE!… Read Full Review

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★★★★☆

“Promise kept!”

Written on: 24/06/2013 by ZedHead (1 review written)

Wasn't sure I would achieve what I wanted, but hats off to you. You agreed with minimal delay to honour the 10% discount off the cheapest price I could find. Very pleased with this - as well as the general demeanour of the staff in my local store. They all seem very pleasant and make a point of welcoming you with a smile. Very positive experience. Thanks!… Read Full Review

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★★★★★

“Very helpful”

Written on: 24/06/2013

We needed advice about buying rucksacks for 3 different people all different shapes and sizes. We foundthe staff available,knowledgeable and helpful.Price was competitive… Read Full Review

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★★★★★

“thurrock lakeside store”

Written on: 24/06/2013

manager very helpful and staff also very helpful,got everything i needed at a very good price,have told my friends they have to shop here as they look after you very well… Read Full Review

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★★★☆☆

“Customer service”

Written on: 24/06/2013

Some staff are very reluctant to participate at the check-out.Always every time i visit the store, i am confronted with a wait in average every time 15-20 minutes… Read Full Review

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Gooutdoorsuk's Comment

Written on: 24/06/2013

Hi there,

This level of service is certainly not what we expect from our store staff. If they are available to help, they should be helping. Which store was this in? We'll pass the feedback on and make sure it's changed.

Thanks,

Brandon
GO Outdoors Web Team

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Errol2013's Comment

Written on: 24/06/2013

Inverness.
They are helpful,but i`m at a loss to understand why there are not at least more than 1 personnel on station at the check-out.

Regards,

Mr. ANDRE.

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★★★★★

“Excellent service. Great staff”

Written on: 24/06/2013 by MikeM1965 (1 review written)

Great service at the store. Got all the help we could have wished for and saved a fortune. Brilliant service… Read Full Review

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★★★★★

“Hi Gear Voyager 10 tent”

Written on: 24/06/2013 by carries75 (1 review written)

Bought this online a few weeks ago when it was on offer at 199.99 and can't fault it. Its huge the bedrooms are very spacious only took 45 mins to erect in garden can't wait to use it properly in the summer. Only down side is they don't make a porch for it which would come in very handy. The free delivery service was very quick and prompt will definitely buy online again … Read Full Review

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★★★☆☆

“not aways best price”

Written on: 24/06/2013 by tiggerin33 (1 review written)

dash4it had a 35% discount pluss an extra 5% with discount code june 13 go outdoors did march the 35% off the rrp + 10% but would not honour the extra 5% OFFER for june… Read Full Review

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