GO Outdoors Reviews - www.gooutdoors.co.uk

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★★★★☆
4.1 / 5
82% of users recommend this
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★★★★★

“Brilliant service”

Written on: 05/11/2013 by jue22 (1 review written)

Went to Hanley to buy these boots. They hadnt got any in my size. The gentleman that served me not only went the extra mile to get my boots but went an extra 10 miles. The boots are lovely and comfortable. And a big big thankyou to the member of staff he deserves a medal… Read Full Review

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★★★★★

“Purchase of regatta Men's Jacket”

Written on: 05/11/2013 by Keeble69 (1 review written)

Because I had a discount card I purchased this item from the Go Outdoor Store. I found the staff very helpful and the item purchased I was entirely satisfied with. It was very good value for money, waterproof and the fit was perfect. I would certainly recommend Go Outdoors to family, friends and anybody asking about Go Outdoors… Read Full Review

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★★★★☆

“Does what it says”

Written on: 05/11/2013 by lynneaccrington (1 review written)

It's very comfortable fits well pockets tricky to fasten but keeps you warm and dry good coat to have for winter I would recommend it to friends and family… Read Full Review

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★★★★★

“recent purchase”

Written on: 05/11/2013 by Richard1962 (1 review written)

Staff member was knowledgeable, keen to help & nothing was a trouble to him… Read Full Review

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★★★★★

“it dose what its suposed to do”

Written on: 05/11/2013

We like go out doors its very frindley when we bourt the bike we got plenty of advice about the bike and sinc riding the saxon bike it was easy to fold and put back up I do realy mean it was so easyto ride… Read Full Review

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★★★★★

“Knowledgable staff”

Written on: 05/11/2013

New kit for walking - staff helpful and knew about products, also managed to get discount as products found at another retailer cheaper online… Read Full Review

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★★★★☆

“Staff great, prices great, items on the wrong rails”

Written on: 04/11/2013

Having spent many an hour reviewing the plethora of winter jackets on offer via the website I had narrowed my choice down a couple and it is here were my one star has been removed :- Issue 1 : North Face jacket was listed as having 2 in stock on the website at the Manchester store, initial investigation led me to believe that to be inaccurate, however the real issue was that there were indeed 2 jackets in the store but locating them on the completely wrong rails proved a time consuming… Read Full Review

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★☆☆☆☆

“Not told about 15% discount”

Written on: 03/11/2013 by ChrisMason (1 review written)

I have just bought two Paramo waterproof jackets that I am delighted with but as I was paying at the Southampton store I inquired whether it was worth me waiting until another 15% off promotion came along. My two jackets were nearly £500 so this would be worthwhile. I was told that there wasn't one imminent so I paid. Two days later I get emailed a 15% off promotion offer!!!! I should have waited - now bitter towards Go Outdoors - they need to get their customer service sorted - instead of… Read Full Review

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Gooutdoors's Response to ChrisMason's Review

Written on: 06/11/2013

Hello there,

Thanks for the feedback. The store staff would have been unaware of the promotion at the time so wouldn't have been able to advise. These promotions can occur the day before they start and are set up in store quite quickly.

I have passed your feedback on to our marketing team.

Thanks,

Brandon
GO Outdoors Web Team

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Chrismason's reply to Gooutdoors's Comment

Written on: 06/11/2013

Hello - frankly I find that very hard to believe. You can't tell me that a company wide online promotion of 15% off is agreed the day before launch. I work for a FTSE top ten FMCG and I know that this is not the case and significant planning, financial and otherwise is required. Your Board would be greatly at fault if this is how they sanctioned activity in the business and the shareholders would be greatly worried re the governance.

I look forward to the Marketing Teams response.
Regards

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Gooutdoors's reply to Chrismason's Comment

Written on: 07/11/2013

Hello,

If you'd like to take the complaint further, please feel free to do so by dropping us an email.

Or via our customer service feedback form.

If items are reduced soon after your purchase, most of our stores will be happy to refund the difference if you bring your receipt back to store during the promotion.

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Chrismason's reply to Gooutdoors's Comment

Written on: 14/11/2013

Can you please advise where I find the customer feedback form - in store? What is the best email address to use to take this further- to whom should I send it

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Gooutdoors's reply to Chrismason's Comment

Written on: 14/11/2013

Hi there,

Apologies it was in our response, but Review centre had removed it.

Our feedback form is on our site at the top right of the homepage and the link is called 'Customer services'.

Alternatively you can call us.

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Report this review Read 5 Comments
★★★★★

“an excellent facility for dorsets outdoor needs ”

Written on: 02/11/2013

an excellent facility for dorsets outdoor needs… Read Full Review

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★★★★★

“great friendly service, ”

Written on: 01/11/2013

I approached a staff member with my request to save on the jacket that I wanted to buy. He had a lovely manner, explained why he needed to look the item up on the internet. I would reccommend anyone to go to the trouble of finding it for sale elsewhere, it's a great service. Will carry on shopping at Go Outdoors… Read Full Review

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★★★★★

“10% PRICE GUARANTEE”

Written on: 01/11/2013

Excellent response from GO Outdoors to my query. After buying my Scarpa walking boots from GO Outdoors, i was surprised to find them cheaper on another supplier's website. I contacted GO Outdoors and they quickly agreed to honour their promise - i was very impressed… Read Full Review

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★★★★☆

“chapel baties chilli glug”

Written on: 31/10/2013 by LesSherratt (1 review written)

Product was good but the bottle that the glug was in need to be better. It would be better if it had a pointed nosel for easy use… Read Full Review

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★★★★★

“great service ”

Written on: 31/10/2013

I wanted new hiking boots. I must tried out 10-15 pairs the man helping me was great talk to me on the good pints of the boots tried on and what they be good for summer, winter so on, when I got home I put on my socks I normally use for walks and found boots where bit snugger than need to be took them back and they change for next size up and was out of the store with in 10 mins, great help and service always happy to shop in store or on line. plus the price guaranty with 10% off if find same… Read Full Review

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★★★★☆

“The Shop in General”

Written on: 31/10/2013 by sedixon (1 review written)

I think Go outdoors' products are goo quality and fairly priced with the use of a discount card, and would recommend the shop to friends. However I found the shop felt a little cluttered in some areas, which made it hard to get to the products i wanted to look at without getting in the way of other customers or knocking something off a hanger. Overall I find the shop excellent at catering to all my sporting needs, however, sometimes I find the product range in certain areas a little… Read Full Review

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★★★★☆

“quality service helpful”

Written on: 31/10/2013

good store helpful staff click and collect efficient definateley recommend to friends… Read Full Review

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★★★★★

“Price guarantee”

Written on: 31/10/2013

Great why would buy elsewhere?… Read Full Review

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★★★★★

“So helpful and kind asked how we found the evening and...”

Written on: 31/10/2013

So helpful and kind asked how we found the evening and in my view how could go out doors make it better. Very good member of staff… Read Full Review

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★★★★★

“Price matching”

Written on: 31/10/2013

GO Outdoors have great products and are always true to their word about price matching any genuine like for like offer and taking a further 10% off. Staff in the shop in Poole are always very helpful… Read Full Review

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★★★★★

“Top purchase ”

Written on: 31/10/2013

Brilliant service, my daughter loves the Tottie top. Spot on… Read Full Review

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★★★★★

“quality first and last”

Written on: 31/10/2013

Excellent service from the minute you walk through the door to helpful staff who are not afraid of going the extra mile..to your cashiers to the contact after care. Amazing store all round thank you… Read Full Review

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