Written on: 05/01/2009 by dogtownraider (1 review written)
Like a few people i was unsure about ordering online due to the few negative comments thrown around. Also i ordered in the summer and had somewhat of a bad experience myself.
But I've found that go outdoors have improved their customer service. I purchased something from their '10 deals of Christmas' offer and unfortunately it was out of stock. But i was emailed and told this within good time. Although disappointed i was directed to a few other offers online.
I'd say its worth the Punt because... (read more)
Written on: 11/12/2008
3 orders from GO Outdoors, all wrong. Two orders were for their 'Specials'. Emails back to say unavailable, though clearly in stock when ordered online. I believe this quote says it all. 'Very rarely do we have issues with orders, and as we have done before with yourself we have apologised for inconvenience caused by us not having stock available.
As regards to the online ordering, as the line I have quoted states we try to provide stock that is available, we cannot legislate for customers... (read more)
Written on: 27/11/2008 by danieljmarsh (1 review written)
I had checked reviews here prior to placing an on-line order and was slightly unsure of whether to proceed due to the number of negative reviews, however a pair of Scarpa Manta Tech 4's at £100 reduced from £165 was enough to lure me into taking the risk. The items were delivered by courier within 36 hours of the order being placed exactly as sold. I didn't hear anything from the courier to arrange a delivery time and ensure that someone would be available to sign for the boots so I was... (read more)
Written on: 09/09/2008
GO Outdoors are awesome - ordered a Berghaus jacket for my winter season in Scotland, which I read about on Berghaus' site they are now recommended by Berghaus so I thought give them a go and wa hey 3 days later my new shiny super cool jacket turns up, thought it would take longer than that!
Overall, website looks good, products look great, read a few previous reviews and it seems they have taken on board previous comments. look good to me will definitely use again (read more)
Written on: 14/08/2008
GO Outdoors customer service was brilliant for us, the girl on the phone couldn't be any more helpful. Items were great value, very pleased. (read more)
Written on: 01/08/2008 by jonathanivatt (1 review written)
I ordered two items from www.gooutdoors.co.uk. Both items were in stock and were delivered to my home address around a week later, however one of these items was damaged - (Easy Camp Avignon Kitchen Camping Table) which had a small dent on one of the shelves. Being a large company and boasting that they are the biggest UK outdoor stores I didn't think the returns procedure would be difficult. Well how wrong I was. This item was returned via City Link the very next day. Two weeks later and I... (read more)
Written on: 31/07/2008
I experienced poor customer service - Took two weeks to respond to email. Support email address appears not to work, telephone staff seemed rude to me.
High Charge for delivery considering minimum wait is 7 days!
I don't think that the prices are even the cheapest on the web (try millets instead).
Website has no stock checking system so I ordered goods only to be told they were out of stock 3 days later.
Written on: 29/07/2008 by mmaw (1 review written)
It seems as though www.gooutdoors.co.uk couldn't be bothered to inform me that due to items being out of stock the order was cancelled.
Written on: 29/06/2008 by majusau (2 reviews written)
Be warned! You wouldn't live for long if you behaved on an expedition the way this company does. They would say this is a symptom of their success. However they seem to be struggling, even when their website says substantial stocks are available. They took a week or more to let me know. And they took 3 weeks to reply to an e-mail. Similar happened with them 2 years ago, so clearly slow to learn. Customer care attitude at the top of this company seems so poor that it over-rides by miles any... (read more)
Written on: 27/06/2008 by angelordevil (1 review written)
Received call today to advise me that my order for 1 item cancelled, as stock no longer available. Meanwhile, my wife signed and received an order for me this morning. My address was correct, but the order was clearly not. I had been incorrectly sent 10 items worth over £100 with the address, phone number and credit card details (albeit the last 4 digits visible) of the person they were intended for. When I called to arrange pick up, they expressed surprise that I had been advised my order... (read more)
Written on: 26/06/2008 by molly caplan (1 review written)
Love it if you want to camp walk climb or run this is the place for us, (read more)
Written on: 11/06/2008 by flickerflix (1 review written)
I have no idea if this is a good store to shop at in person but, based on my experience, is one to avoid at all costs for online shopping. (read more)
As rated by real users
" Cord Stops/toggle " Read More
" Brilliant customer service! " Read More
Written by raysa123
" Cracking Delivery Time !!! " Read More
Written by katesdad
" Disgraceful service " Read More
" Good Price, Fast Delivery " Read More
Written by Collette_H