GO Outdoors Reviews - www.gooutdoors.co.uk

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★★★★☆
4.1 / 5
82.1% of users recommend this
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  • Value For Money

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★☆☆☆☆

“wasted journey item not in stock despite ringing to...”

Written on: 17/10/2013

Wanted a garmin 800.rang pudsey branch to confirm that item physicaly in stock as i have been caught out before when reserving items only to find them not available. Told available but when arrived they could not find it. Had to travel to wakefield. no apology received… Read Full Review

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Gooutdoors's Comment

Written on: 18/10/2013

Hi there,

We're very sorry you were mislead by the staff on this occasion. We'll pass this feedback on to the Pudsey store and hopefully the service can improve for the future.

Thanks for posting.

Brandon
GO Outdoors Web Team.

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★★★★★

“Find it cheap online and buy it with expert advise in...”

Written on: 17/10/2013

Great store and they match all their competitors and Amazon! The staff are friendly and keen to help and are knowledgable about the products they sell. Suitable for all kinds of outdoor activities, mine was in preparation for a backpacking trip… Read Full Review

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★★★☆☆

“Still waiting for an answer”

Written on: 17/10/2013

Filled in the online form a week ago and got no reply. Could not wait so went in store in person to get it done. Price match was given however so excellent discount in the end… Read Full Review

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Gooutdoors's Comment

Written on: 18/10/2013

Hi there,

Sorry it took so long for your response. Unfortunately during busier periods it can take a little longer for a price match to go through our customer service team. Stores can approve/deny price match queries instantly, or alternatively they can be done over the phone.

We'll pass the feedback on to the customer service team, and hopefully we can improve on this service for the future.

Thanks,

Brandon
GO Outdoors Web Team

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★★★☆☆

“Price Match + further 10% off”

Written on: 17/10/2013

On two ocations I have priced matched items one an ice Axe the other a primaloft jacket and on both ocations Go did indeed provide the goods at the match price + a further 10% off. The down side was the time it took and could not be done at the till… Read Full Review

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★★★★★

“Always worth a good look round”

Written on: 17/10/2013

The staff are helpful and friendly, the choice of goods is huge and caters for all budgets from high end brands to budget. And with their price guarantee even if you, like me, tend to shop on line don't forget to see if Go Outdoors stock what you want… Read Full Review

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★★★★★

“10% + price match”

Written on: 17/10/2013

Go Outdoors did exactly what they promised and we got 2 Rab down jackets at a competitors price plus an extra 10% off - in total we saved almost £90 off retail price or £54 off discount card cost, bargain! Staff were great, thank you… Read Full Review

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★★★★★

“price match”

Written on: 17/10/2013

Price match service very easy and effective … Read Full Review

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★★★★★

“Price Guarantee ”

Written on: 17/10/2013

Great no fuss service, found a product online £100 cheaper and they priced match no questions asked, I personally think the store is great but do make sure you check those prices, happy Trails… Read Full Review

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★★★★★

“Boots price match”

Written on: 17/10/2013

The Sheffield staff were so helpful, the boots were to one side and ready when I got there and the price check took just a few moments. Then you get extra off!… Read Full Review

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★★★★★

“Save money fast”

Written on: 17/10/2013

Found a pair of shoes on line and go outdoors price matched them and knocked 10% off! Very happy!… Read Full Review

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★★★★★

“Great price guarantee”

Written on: 17/10/2013

I've recently purchased a ladies RAB Neutrino Vest from Go Outdoors; they matched the price I saw at another store online, and added an extra 10% discount on top. The process was very easy & quick - I was sent a confirmation by email confirming the price match within hours. The service was very easy and friendly. Thanks Go Outdoors! :)… Read Full Review

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★★★☆☆

“coleman lanterns”

Written on: 17/10/2013

The process was slow and was passed over to another member of staff so that they could check online the costing of the product i had purchased. I purchased two lanterns which on amazon and where approximately £20.00 cheaper than in-store. I found that the process was very slow, the young man who eventually dealth with my purchase was very efficeient and knowledgable, however the 10% guarantee only applies oif they are able to identify the item online and not via a direct shop. There local… Read Full Review

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★★★★★

“great value service”

Written on: 16/10/2013 by andyl200 (1 review written)

Looking for a pair of magnum boots, saw the ones that I wanted. And being a avid shopper at go outdoors loving the service that you get. I looked on line to compare the go outdoors price against the others and found two retailers cheaper, spoke to staff and they checked the price and matched and gave a further 10% of. can't do better than that… Read Full Review

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★★★★☆

“As Good As Their Word”

Written on: 16/10/2013 by Tearoommosh (1 review written)

We received advice on various pairs of walking boots from the helpful member of staff. Whilst the range of boots was large, the selection of suitable boots was somewhat smaller. Still, we were able to arrive at a compromise and found a boot in a half-size which fitted the bill. The sales assistant clearly explained the +10% discount if we were able to find the boots online cheaper proving they were in stock. At the till the check-out operator was obliging and honoured our +10% discount… Read Full Review

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★★★★★

“excellent service”

Written on: 16/10/2013 by peterdowning (1 review written)

The staff on the phone were very friendly and in the store exceptionally helpful.In the store the staff explained very clearly the advantages of having the bike assembled in the store and even got a call from the cycling department to let me know what was happening… Read Full Review

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★★★★★

“Brilliant service and value for money”

Written on: 16/10/2013 by Dobbin145 (2 reviews written)

Like any purchase you need to do your research, so shop around on-line before going to a Go Outdoors shop and know what the cheapest price is. Many retailers will price match but few (if any) will price match and then beat the competitors price by 10% like Go Outdoors. Obviously there are rules to adhere to (like the item must be exactly the same, in stock and include P&P etc) but even then there are bargains to be had. The staff in the Basingstoke branch are extremely helpful. So far as… Read Full Review

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★★★★☆

“Price Match Guarentee Works!”

Written on: 15/10/2013

Go Outdoors has always had keen prices, though sometimes the range of available sizes in the best deals has been limited. But you just can't fault an offer that gives 10% off the best verifiable price you can find on the web. it was really easy,too - the website link made it all so simple. A positive answer was received within 24 hours and 2 hours later I'd made the purchase. No evasions; no problems - just a good deal done well… Read Full Review

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★★★★☆

“Price Match Promise ”

Written on: 15/10/2013 by glenlivet (1 review written)

Recently I had the opportunity to test out Go Outdoors price match policy. I came across this when browsing the website. Go Outdoors not only match the price but discount it by a further 10%. You supply details of where the Item is available, for example the competitors website. Once they confirm it is a genuine like for like item the discount is applied. Dont get much fairer than that. Nice one Go Outdoors … Read Full Review

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★★★★★

“Price Match Success”

Written on: 15/10/2013 by tsing5264 (1 review written)

I have used the Go Outdoors price matching promise before but not with the huge percentage saving that this last deal secured for me. Without going into item specifics, I managed to get a reduction of over 50% on the normal retail price. Sure I could have just ordered from the other supplier, but Go Outdoors gave me an additional 10% on the other dealers price. Its a case of "if you don't ask, you don't get", and Go Outdoors were good on their price match promise. I can whole heartedly… Read Full Review

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★★★★★

“10% guarantee!”

Written on: 15/10/2013 by Chopper555 (1 review written)

Was going to buy a Rab jacket and found it cheaper online. Used the Go outdoors promise that they can match the price less 10%. They got back to me straight away and beat the price I found by 10%!, bargain! Very pleased with the service I received… Read Full Review

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