GO Outdoors Reviews - www.gooutdoors.co.uk

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★★★★☆
4.0 / 5
81.2% of users recommend this
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★★★★★

“Coleman big basin”

Written on: 11/07/2013 by Barney2012 (1 review written)

Upgraded from a mummy type sleeping bag to this one as I am over 6ft tall and like to move my legs around. Loads of space, anti snag zip design looks great, sleeping bag had lovely warm feel with extra warmth section for feet. Would definitely recommend… Read Full Review

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★★★★★

“Discount plus”

Written on: 11/07/2013

Go outdoors really are trying to be competitive and give you the best price for your product. I wanted a carpet for the Icarus 500. I found it cheaper at Blacks, Go outdoors as they guarantee to beat the price by 10 %. Fired an e-mail to Go outdoors support team and they checked the detail, e-mailed me with my new price. Point to note this was already on top of the discounted offer price. So a real bargain. Make sure you compare prices you can save money… Read Full Review

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★★★★★

“Tokens”

Written on: 11/07/2013

Instead of buying something which may be wrong, I bought tokens as I knew the recipient was a fan of Go Outdoors and loves shopping there… Read Full Review

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★★★★☆

“Price challenge”

Written on: 10/07/2013

I have never tried a price challenge before and was pleasantly surprised there were no hoops to jump through. One simple form, price agreed. Only thing i would say is I thought the reply would be faster. But, I have purchased the product, along with many others from GO, and no doubt will continue to do so… Read Full Review

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★★★★★

“Very good service”

Written on: 10/07/2013

I was served by very helpful staff who seemed to have a good knowledge of the products and accessories required. There was no issues when using the price match guarantee and reserve and collect service, so overall a very successful shopping trip to the Newcastle branch… Read Full Review

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★☆☆☆☆

“Misleading discounts”

Written on: 10/07/2013 by frzblue (1 review written)

I note the web site has now been amended, now I know what I'd be getting for my money, before it implied the garment cost less with extreme discount offers which WERE misleading, shame you don't see fit to remberse me the difference between the 'then' suggested dicount price and the 'now' price, especially as I'd spent the extra purchasing a discount card, which I'm not sure I have the loyalty to use again. The ball is in your court. Mr J Hill… Read Full Review

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Gooutdoors's Response to frzblue's Review

Written on: 10/07/2013

Hi there,

The website shows prices across all of our stores. Sometimes this can incur a 'from' price to show on certain products, the lower price is for a discontinued colour most of the time.

This unfortunately doesn't mean it will 100% be available online, but should be available to reserve and collect in one of our stores. In these situations, we check with the store to see if the stock is there, if it isn't then they are told to amend their stock file to make sure this error doesn't persist.

We don't aim for this to be misleading, as the line is usually available for somebody who could theoretically reserve for pick up from the store that has stock.

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★★★★★

“Rock 4 man tent”

Written on: 10/07/2013

Just used our new tent at the weekend ,easy to put up and down ,no problems enjoyed our camping weekend thanks go outdoors… Read Full Review

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★★★★★

“At last a chair that's well engineered!”

Written on: 10/07/2013

I read all the reviews and bought the Quest Commander folding chairs, superlite they are not, super construction, well engineered and very very sturdy they are. Oh and bye the way they are very comfortable indeed, there is enough room for my 18 stone six foot frame to lean back and dose very comfortably indeed as there is neck support on the back of the chair. yes first time use is hard to operate but this is just the newness! Im very happy with my purchase of two chairs, thoroughly recommend… Read Full Review

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★★★★★

“Great item great price”

Written on: 10/07/2013

Great bad got got the best price I could find, took the email to the store got the discount no questions asked… Read Full Review

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★☆☆☆☆

“Web Site Review”

Written on: 10/07/2013

I placed my order on the 30th June with a 3 - 5 day delivery, on Wednesday I e-mailed for an update to which I am still waiting for a response. On the Friday I called the Customer Services Team to be told that there had been a backlog due to a promotion and I wouldn't receive my goods to the following week. I explained that the goods were needed so that we could go campig that weekend only to be told that there was nothing they could do. The customer service received is no where near the… Read Full Review

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Gooutdoors's Comment

Written on: 10/07/2013

Hi there,

We're very sorry to hear this, there was an unprecedented backlog of orders last week due to a very popular promotion. This is something that rarely happens with out online service, and steps are currently being taken to ease this process even further to prevent this kind of delay from happening again. We apologise this caused some great inconvenience to some of our customers, and feedback has been taken onboard as we now look at the service to make it better.

Brandon
GO Outdoors Web Team

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★★★★☆

“Almost has it all”

Written on: 10/07/2013

Great stores selling most of the things you need to go and enjoy the outdoors but could really use a section for offroaders and shooters to cater for everyone. The staff are helpful and able to answer most of your questions, the price promise is also a bonus as if you see it cheaper online etc they will match the price and beat it by 10%. The lack of shooting and offroading departments does mean that I still need to go to other stores or shop online for certain equipment… Read Full Review

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★☆☆☆☆

“Order still not received”

Written on: 09/07/2013

I laced an order on 22nd June and now the 9th of July still NOT received. Phoned up 3 days ago to chase. Matt very helpful. Apologized for the delay. Leaving a message for someone ( matts day off )to phone me back the following day, with a status of where the oats are and the ETA of delivery. No call was received. Phoned today spoke to a girl whom I don't recall her name. Not very apologetic. She enquired with warehouse then called me back. No indication to ETA. Can give you a refund type of… Read Full Review

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★★★★★

“Guaranteed a great service”

Written on: 09/07/2013

Was very pleased with how I was kept informed about my delivery, and everything was as expected. Would certainly recommend online ordering if you know what you want - just saves so much time compared to driving to the nearest branch!… Read Full Review

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★★★★★

“Quality Product”

Written on: 09/07/2013

This bag arrived promptly and we are impressed with the quality. The engineering is excellent, it doesn't topple over when its empty or full. Its lightweight. Plenty of pockets. Beautifully made. It isn't cheap, but you do get what you pay for. Highly recommend it… Read Full Review

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★★★★★

“Berghaus Waterproof”

Written on: 09/07/2013 by Treacle13 (1 review written)

As Ever arrived on time and was what I ordered. Quick easy and correct… Read Full Review

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★★★★★

“excellent customer service”

Written on: 09/07/2013 by thedunc (1 review written)

I visited the basingstoke store recently and was given fantastic customer service from three of the team. The staff were knowledgable and their advice was given in a sincere and friendly manner. They offered sound advice-not pushy sales pitch. I went away to consider the advice and when I returned to make my purchase I was given the same courtesy and nothing was too much trouble. Fantastic people. A credit to the organisation… Read Full Review

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★★★★★

“Excellent value”

Written on: 09/07/2013

Staff helpful.Goods bought although 10% cheaper elsewhere GoOutdoors honored their 10% policy.Will shop there again… Read Full Review

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★★★★★

“Brilliant, choice,, reasonable prices”

Written on: 09/07/2013

Most chairs have shrunk in size, to kiddy sizes, at least here they're stil adult sized. Comfortable, resaonaby priced plus you have a choice. A decent selection and a variety to choose from. The tracking on the system is very useful and its simple to operate and understand. The goods arrived within a couple of days. Pleasant experience will return and highy recommended… Read Full Review

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★★★★★

“Great price match promise”

Written on: 09/07/2013

Real great services with nothing to much bother. The staff was polite and helpful in finding me the produce I was looking for. When I raised the question that I have seen the produce cheaper elsewhere and produced a printout as proof. The reply was that's fine just take go to the checkout and they will deal with you there. When at the checkout the process was swift and painless as well as getting a great deal with the 10% price match promise… Read Full Review

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★★★★★

“reccomended”

Written on: 09/07/2013

fast efficient service and great value as always… Read Full Review

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