GO Outdoors Reviews - www.gooutdoors.co.uk

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★★★★☆
4.1 / 5
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★★★★★

“Price Match Success”

Written on: 15/10/2013 by tsing5264 (1 review written)

I have used the Go Outdoors price matching promise before but not with the huge percentage saving that this last deal secured for me. Without going into item specifics, I managed to get a reduction of over 50% on the normal retail price. Sure I could have just ordered from the other supplier, but Go Outdoors gave me an additional 10% on the other dealers price. Its a case of "if you don't ask, you don't get", and Go Outdoors were good on their price match promise. I can whole heartedly… Read Full Review

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★★★★★

“10% guarantee!”

Written on: 15/10/2013 by Chopper555 (1 review written)

Was going to buy a Rab jacket and found it cheaper online. Used the Go outdoors promise that they can match the price less 10%. They got back to me straight away and beat the price I found by 10%!, bargain! Very pleased with the service I received… Read Full Review

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★★★★★

“Price Match + 10% Offer”

Written on: 15/10/2013 by pete3005 (1 review written)

I cannot fault this offer by Go Outdoors. Just had to call their customer support, give evidence of where I'd found the same item for a cheaper price, which they confirmed there and then. Then got sent a code to give to the store, although I was advised they could also give the discount off an online purchase if I wanted. Simple, no fuss and no quibbles. Brilliant!… Read Full Review

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★★★★★

“Berghaus Cornice Jacket”

Written on: 15/10/2013 by Sjc77 (1 review written)

Delighted with your 10% price guarantee which enabled me to purchase a new Autumn/Winter Berghaus Cornice jacket at half price. Staff were very helpful and I will be keeping my eyes peeled for more bargains such as this!… Read Full Review

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★★★★★

“Good value, Great staff”

Written on: 15/10/2013 by willpetty (1 review written)

Excellent choice of items in all categories. Staff very helpful and knowledgable. Prices very competitive and will beat any other outlet while you are in the shop by using the Internet, Can't get better than that! Will certainly be back for more outdoor kit when I need it!… Read Full Review

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★★★★☆

“Price matched Berghaus Explorer Ridge Walking Boots”

Written on: 15/10/2013 by SaintPeter (1 review written)

Service very good and knowledgeable in trainer and boot dept (Southampton) . Had spotted the boots cheaper elsewhere and there was no quibble with the price match...only took a couple of minutes. very happy to get the price match plus extra 10% discount. Also bought two pairs of Hi Tech Penrith Lux shoes at a very good special discounted promo price. Go Outdoors certainly has a very wide range of everything "outdoors"...it would be brilliant if they would price match without the customer… Read Full Review

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★★★★★

“Most helpful and pleasant staff”

Written on: 15/10/2013

Whenever I have shopped in GO Outdoors I have always been struck by the friendly and helpful attitude of the staff. They really do go the extra mile to help, and my recent visit to the Westerhope store was no exception. The girl who served me was knowledgeable as well as being super-helpful. She ensured I bought the best boots for me at the best price available. I was so impressed by the service, I returned the following week and bought a new waterproof jacket (although this time there was no… Read Full Review

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★★★★★

“Customer service”

Written on: 15/10/2013

Goods and Customer service are great Will shop again… Read Full Review

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★★★★★

“10% guarantee works like a charm”

Written on: 15/10/2013 by outdoor_reviewer (1 review written)

We used go outdoors recently to purchase a new waterproof coat. As this is our local outdoor shop its nice to be able to go in and try on the clothing, no one likes a poor fitting piece of kit when out in the hills. But as is always the way when looking around to see what the price is else where (online) we found the same item cheaper. No problem, we simply went to go outdoors, showed them the website, they verified that this was indeed the case (the cheaper price has to include all charges… Read Full Review

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★☆☆☆☆

“VERY POOR RETURNS SERVICE”

Written on: 09/10/2013 by 0290blue (1 review written)

If you have a faulty item it needs to be sent away for testing before it is replaced or a refund issued. So you may have spent £100s on shoes for example and when they leak and your feet get wet, you won't be trusted. The shoes will be sent away, with no timescale for resolution, no shoes and no money that you spent on them. In my case, I had to contact the store to chase up my returns every step of the way (at one point finding out that my returned shoes had arrived in store a week… Read Full Review

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Gooutdoors's Response to 0290blue's Review

Written on: 10/10/2013

Thanks for the feedback.

We do send off branded items for testing by the manufacturer, not because we don't trust the customer, but so we can find out if it was a manufacturer fault and if this is something that may effect the whole patch of product. If this is the case a full refund/exchange will be given when we get the item back from the manufacturer.

Sorry to hear about the poor service in store, which store was this? We'll pass the feedback on so they can improve in future.

Thanks,

Brandon
GO Outdoors Web Team

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★☆☆☆☆

“Problems start to finish! misleading website, poor service”

Written on: 08/10/2013

Looking for a new pair of boots and saw some I liked the look of on gooutdoors website. The website said they had my size in all stores so whilst out on business i popped in to the Clydebank store and was told that the website was wrong and that only 1 Scottish store would be getting the boots as it was 'tech' store, however even that store didn't have them in when the staff checked the stock computer. The Glasgow stores are never to get the boots in despite the website saying otherwise! A very… Read Full Review

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Gooutdoors's Comment

Written on: 08/10/2013

Hi there,

Thanks for the feedback. Can we ask which boots you are dealing with?

Our website only shows the stock that is on the store's stock file, and if the item isn't available in that store, the store needs to remove this to prevent further annoyance to customers.

Unfortunately we can't refund or exchange an item without receiving the damaged item back. It's doubtful the manufacturer will be able to help out with replacing the item, however if you drop an email through to us with:

1) Name and contact details
2) The brand and type of boots
3) The nature of the issue with the boots.

I'll make sure our customer service team get in touch, to see if there is anything else we can do to help.

Thanks,

Brandon
GO Outdoors Web Team

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Glasm's Comment

Written on: 09/10/2013

Hi Brandon,

The boots are the Scarpa Rebel Lites, and as of 13:51pm 9th October 2013 your website is still saying I can get the boots from all of my local stores which is not the case!!

The customer service team have already been called and emailed and were not particularly helpful, all I need is a replacement foot bed, these items are replaceable/removeable from the boot and can be supplied by the manufacturer, I do not need to replace the whole boot or exchange. I have sent photos as requested to the customer service team but they said the whole boots need replacing.

I can walk in to cotswolds and buy the foot beds for my boots if Scarpa don't send me the replacements out. A total waste of time and effort dealing with Go outdoors!!

As

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Gooutdoors's Comment

Written on: 09/10/2013

Thanks for the response.

The item shows as available because you can order it online for free delivery to that particular store. This is communicated in the basket area.

Unfortunately we don't stock or sell just the footbed for these shoes, so we would have to replace the whole boot i'm afraid.

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Glasm's Comment

Written on: 09/10/2013

Update

I have been contacted back by Scarpa and they are posting me out the replacement insoles which I am pleased with, they couldn't have been more helpful. They advised that the correct course of action is to send replacement insoles and not replace the whole boot which is what I said/emailed to gooutdoors and they apologised for the faulty insole which is more than what gooutdoors did! So issue now resolved.

I am disappointed that Gooutdoors couldn't do this themselves, it took one email from me to do this and I know other outdoor retailers would have done this but

As regards to the point about the website/basket, it should be made clearer that the store doesn't hold a particular Product or item/size in stock because it looks like you can just turn up to the store and find it (which is what I and others do!).

To surmise - good boots, good price, poor customer service, I have had to rectify a faulty good myself by going straight to the UK distributor as if I did what Gooutdoors wanted it would have cost me more money!

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★★★★★

“Best price guaratee”

Written on: 03/10/2013 by Trapper1 (1 review written)

Went to swindon store for a pair of Burmo pro walking boots. After getting the right size boots out and asked about the price guarantee, the staff member took the details and checked online. Returned with printed details and the reduced price, went to till and paid, no hassle great service… Read Full Review

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★★★★★

“Fantastic airier ”

Written on: 30/09/2013

I saw people on the camp site I was staying on had this and I just had to have one. It's very light, easy to put up, and comes in a very handy bag. Just wish I had one years ago, It does the job great. Would recommend to friends and family, and already have to one family… Read Full Review

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★★★★★

“Cheapest Price In The UK”

Written on: 30/09/2013 by stigg (1 review written)

Staff were very helpfull. I went to purchace a pair of walking shoes that were £72. But as i had found them cheaper some where else they agreed to beet that price by 10%. I ended up paying just £44.95 and was very happy with my 37.57% discount and £27.05 saving. By doing this I believe I got the cheapest possible price in the UK. I would recomend anyone making a large purchase to check around then take advantage of this service as it could save you a lot of money… Read Full Review

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★★★★★

“Welcoming honest service”

Written on: 29/09/2013

The service in store was fantastic. It wasn't pushy just honest and friendly. I got the product I wanted at the price I wanted and would be a returning customer. The price matching came in handy for me as I had seen my item cheaper elsewhere, but they were happy to match and take an additional 10% off which was the best price I had seen. Very happy customer… Read Full Review

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★★★★☆

“very good”

Written on: 29/09/2013

Told customer adviser that I have seen garment cheaper. It did take a while because computer running slow. Staff had to ask other staff about how to go about it. Staff do need to no what they should do. In the end they sorted it out. Staff who served me was very good in customer relations. Overall pretty good. It did cause a que which I didn't like… Read Full Review

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★★★★☆

“Great price match system!”

Written on: 29/09/2013

I found an item that I needed for the outdoors that was on offer. I then went to the Go Outdoors website and found the item which although was less than the RRP, still was more expensive than the original offer. I emailed Go Outdoors using the link from their website, and explained the price difference, including a link to the lower on-line price. Within 24 hours I'd received and email from one of the Go Outdoors team who stated that Go Outdoors would match the price and knock off a further… Read Full Review

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★★★★★

“Fab”

Written on: 29/09/2013

Great clothing and realistick sizes. Great staff very helpful teams and great at beating prices. Only ever shop there now. Great they let you bring your dogs in too, to make it perfect wish they sold pet food n treats that would make it perfect for last minute shopping before your holiday!… Read Full Review

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★★★★★

“Montane Sabretooth”

Written on: 28/09/2013

Bought at £144.00, seen at £125 at another retailer two days later. Called Go outdoors who not only matched the competitor price but discounted that price by 10%. Excellent service along with an excellent jacket. This jacket is sized quite small so I would buy a size larger than normal. The sabretooth does as description says, blocks wind, can cope with a small shower and is very comfortable and smart. An excellent soft shell jacket… Read Full Review

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★★★★★

“new RAB jacket”

Written on: 28/09/2013

Excellent jacket - found it cheaper on another website and contact go outdoors who immediately responded and agreed to beat it by 10%. Very impressed… Read Full Review

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