GO Outdoors Reviews - www.gooutdoors.co.uk

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★★★★☆
4.0 / 5
81% of users recommend this
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★★★★★

“new tent”

Written on: 18/08/2014 by davewart (1 review written)

excelent buy very happy with it, easy to erect no problems and the kids love it !… Read Full Review

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★☆☆☆☆

“DO NOT ORDER OFF GO OUTDOORS WEBSITE”

Written on: 18/08/2014

I ordered a pair of trousers and after no delivery for a couple of weeks tried cancelling the order.... I tried on line as per their website and failed to cancel. I emailed them many times - no result. I spoke to them on the phone five times. On the fifth attempt a refund was put through. Meanwhile getting email messages from UK Mail slaying they were going to deliver in-spite of reassurances that the delivery had been cancelled. 18 days later from point of order UK Mail have just tried to… Read Full Review

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★★★☆☆

“Products fine, poor delivery notification(s) and delay...”

Written on: 18/08/2014 by macduff36 (1 review written)

Products are fine, happy with them. Not happy with delay in sending out items and the lack of 'Go Outdoors' proactive contact regarding delivery. Ordered on night of Sun 3rd Aug. Didn't receive items until Thu 14th Aug with the only contact from Go Outdoors being acknowledgement of order on 3rd Aug and text on Wed 13th Aug to say that delivery would be made (although it didn't reference to Go Outdoors in the text) and an email from UK Mail on 15 Aug (again no reference to Go Outdoors… Read Full Review

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★★☆☆☆

“delivery not up to much”

Written on: 18/08/2014 by miskity (2 reviews written)

I ordered 2 identical items that had a delivery of 3-5 days. after 4 days I had received noting to say they were coming so contacted the company. I was told this was a busy time and the items would be sent out that afternoon or the next day. It took another 2 days before they dispatched them. Therefore we weren't able to use them on holiday. If the company was busy they could have sent out an e-mail saying so or put a message on their web site advising this. Also promising to send something… Read Full Review

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★★☆☆☆

“No Communication about orders”

Written on: 18/08/2014 by 123coll (1 review written)

Ordered £74.00 worth of goods , after 8 days waiting i ontacted GO Outdoors who then informed me the items were not in stock . At time of ordering they were in stock . Cancelled the order and bought the same items from my local GO Outdoors store .Staff at the Taunton store could not be more helpful… Read Full Review

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★☆☆☆☆

“Bad experience.”

Written on: 18/08/2014 by Williamssteve (2 reviews written)

This has to be one of the worst on line percheses i have had. They made me wait the full five day's before they dispatched the item. I had to telephone them to find out when it would be dispatched. I received no notification of the dispatch. The first i new it was on the way was when the delivery company text me when it would arrive. I will not be using this company again for an on line purchase… Read Full Review

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★★★★☆

“Montaine trousers”

Written on: 18/08/2014 by 1945Stiles (1 review written)

Brilliant product at a great price. Arrived promptly with no dramas. All in all, very pleased. Thank you… Read Full Review

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★★★★★

“Helpful and efficient.quality of items was outstanding”

Written on: 18/08/2014 by GiovannyJones (1 review written)

Helpful and efficient.quality of items was outstanding… Read Full Review

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★★★★☆

“Very nice rucksack for a reasonable price. ”

Written on: 17/08/2014 by Dahlias61 (1 review written)

Thank you for efficient execution of the order. The rucksack (65 L+10L) bought was as described and seems to be very good value for money. Also, I am very happy with the delivery arrangements and especially that I got a note the day before the delivery so I could arrange with the courier as I was not at home at the time. This saved me from travelling 40 miles to a depot to pick up after a missed delivery!!… Read Full Review

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★★★☆☆

“great item, late delivery”

Written on: 17/08/2014 by Dillanj392 (1 review written)

The bed is very comfortable, love it. But paid for next day delivery and the parcel was delivered on Monday instead of Friday, i.e. had to wait 3 days. After calling customer service got £4.00 refund which was the difference of normal and next day delivery. The delivery people did not ring my doorbell on the Monday either, they pretended they did, but our concierge saw that they did not… Read Full Review

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★★★★★

“Easy to purchase”

Written on: 17/08/2014 by Johnboy46 (1 review written)

I knew exactly what I wanted to order as it was a repeat of a previous purchase. Easy to find with right search criteria. We had tried to buy in store but good were faulty so took the easy way out ordering on line eith home delivery to save the cross town journey to the store, there was no offer when we were in store originally to try and either get us another pair when stock came in or order us a new pair… Read Full Review

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★☆☆☆☆

“Click and Collect Sale Item”

Written on: 17/08/2014 by Courtneya287 (1 review written)

I went into the Stockport store to purchase and item advertised in the catalogue. The item was not in stock, the first assitanc I spoke to said if its not there its gone the second scupected that item had never been stocked. I went online to fin the item in the Manchester store and clicked to resvere - I was on my way into Manchester anyway - the update I got said I would be concated with one hour - the udpate finally arrived and said the item is in fact not ins stock. I have repleid and… Read Full Review

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★★★★★

“Nebraska chair”

Written on: 17/08/2014 by Casons475 (1 review written)

Have owned 2 of these chairs for a few years and they are without a doubt the most comfortable collapsible chairs we have owned, they are great inside as well as spare seating at Xmas & parties, and at the special offer price we couldn't resist them… Read Full Review

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★★★★★

“excellent customer service”

Written on: 16/08/2014 by bobbisaunders5 (1 review written)

When I ordered my discount card I needed the number really quickly so emailed but it was over a weekend. I was emailed the number but my card arrived so quickly that I actually needn't have emailed. I then reserved items and went to the store. Prior to collecting the items I had a look round. When I then collected my items I asked if I could change one for another colour I had noticed. The staff couldn't have been more helpful. Every time I have been to a store the staff have been excellent and… Read Full Review

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★★★★★

“Good value and quality”

Written on: 16/08/2014 by ubChavez6 (1 review written)

Bought a new Vango tent on line. Simple to order and received the next day. The bag the tent came in was defective and rather than send the whole lot back, Go outdoors suggested I swapped it at closest retail park, who happily gave me a new one from their stock. Great service and great product… Read Full Review

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★★★★★

“happy new customer”

Written on: 16/08/2014 by Tysont358 (1 review written)

I'm a new customer a need had ordered my I which have arrived but I was still able to make my discounted purchase from the email confirmation of my card no. I found what I wanted plus some bargain regatta fleeces so more than happy. When did receive my card a few days later in the post I also received a key card for another person to use and benefit from great savings… Read Full Review

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★★☆☆☆

“Very slow and only partial delivery”

Written on: 15/08/2014 by CamrynHarper6 (1 review written)

Disappointing overall. Slow delivery due to waiting for the item not in stock although it was stated as in stock online. When finally received notification of dispatch I was told only 1 item was now available anyway. I waited over a week to even hear that this was the case. Not up to scratch I'm afraid… Read Full Review

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★★★☆☆

“Collect In-Store just doesn't work”

Written on: 15/08/2014 by garethkthomas (1 review written)

I ordered a product recently (Coleman Event Shelter) using the collect in-store option on the website. The site showed it as being in stock, but when I went to collect, they hadn't picked the order and told me they were out of stock (despite their own system showing stock). They checked with two other stores (after being prompted by me), who were also both showing stock, and both said they were out of stock. I can only assume that they either have a broken stock management system, or they… Read Full Review

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★★★★☆

“Guy ropes”

Written on: 15/08/2014 by Pedrok42 (1 review written)

Good product, good service… Read Full Review

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★★★☆☆

“So slow”

Written on: 15/08/2014 by Lillianz297 (1 review written)

Product fine but major problem with delivery - long wait for delivery. Took 10 days to arrive so don't order if you want it quickly… Read Full Review

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