GO Outdoors Reviews - www.gooutdoors.co.uk

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★★★★☆
4.1 / 5
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★☆☆☆☆

“very poor service”

Written on: 22/06/2014 by Miloy210 (1 review written)

I ordered socks that where in stock. then after contacting GO they were out of stock. No one thought to contact me to discus… Read Full Review

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★☆☆☆☆

“avoid at all costs”

Written on: 21/06/2014 by wideload100 (1 review written)

avoid this company at all costs, the rubbish they sell is cheap for a reason, I purchased a tent for £500 that lasted just one outing before water started pouring in, it was just out of the guarantee period, so they offered to take it away for several weeks to have it repaired at my own cost, this is not what I expect from a big company, but maybe that's the problem here, they don't give a dam about their customers. I will never return to this company and would advise you not to as well… Read Full Review

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Gooutdoors's Response to wideload100's Review

Written on: 07/07/2014

Thanks for the feedback, we're sorry to hear about your tent.

We stock products from a variety of different brands which have their items made in different locations, so all brands and items certainly aren't the same.

If an item is outside of it's warranty period, it is our policy to offer to help get the tent repaired, we're sorry it seems you chose not to take us up on this as the repair could theoretically prolong the life of your tent.

Were you also told about reproofing your tent? If it's been used many times, it may simply need to be reproofed again (unless the issues are tears or the seams)

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Wideload100's reply to Gooutdoors's Comment

Written on: 07/07/2014

I have had many conversations with your company about this tent. it has been used just once, and now has 34 different leaks, one of which has resulted in a puddle over an inch deep. this tent is beyond repair, and even if it were repairable I do not see why I should have to put up with a tent that has had to undergo major repair after just one use. the tent in question is a Kalahari 10 by the way. I can only assume that as a company you deem a single use as satisfactory for your products. So I accept that this tent was a few weeks out of warranty before the defect came to light, but some products, and a tent is a good example are used just once a year, and therefore the defect may not become apparent during its warranty period. I have been offered a repair at my own expense but after just ONE use this is unacceptable to me, this tent is no longer fit for purpose AFTER just one use. I have been told by many representatives of your company " tough " we got your money so suffer it basically. This is not the way a major company should behave in my humble opinion. now I am not saying the high gear brand is generally faulty or bad as I accept that anything can go wrong, even rolls royces break down, but the quality of a company is shown on how they deal with issues that are clearly not satisfactory. I have put this one down to experience and will purchase another tent from another company that obviously holds customer satisfaction and retention a lot higher than your company do.

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★★★★☆

“Great”

Written on: 20/06/2014 by Schmidt340 (1 review written)

Really Please with the product, just what i was looking for. Not so impressed about the postage and the delivery company used, not great… Read Full Review

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★★★★☆

“pro climate trousers”

Written on: 20/06/2014 by Cameronwj104 (1 review written)

Good value for money… Read Full Review

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★★★★☆

“Would I return?”

Written on: 20/06/2014 by Hannahe257 (1 review written)

Service I would expect but can be sadly missed these days-keep it up GO!… Read Full Review

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★★★★★

“Best shopping experience ever, most helpful staff!”

Written on: 20/06/2014 by Beck212 (1 review written)

There was nothing I didn't like about my experience with go outdoors! Exceptionally helpful staff, no request was too much. Just can't recommend them highly enough!! I would highly recommend the store I went to, to everyone I know. I would like to take this opportunity to once again say thank you for all your help, you were amazing!… Read Full Review

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★★★★★

“Great products”

Written on: 16/06/2014

Ordered on the Friday and given a delivery date. Missed the first delivery, re-arranged for another delivery date requesting the package be left at the rear of the property. Had difficulty getting through to courier. Second delivery attempt came and went no parcel. Again when I finally got through to the courier I was told the driver had run out of time!! Re-arranged again for the following day, got home non delivery, spoke with courier, given a delivery window of early evening. Came and went… Read Full Review

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★★★★★

“excellent experience good service”

Written on: 15/06/2014 by Tigerlily2 (1 review written)

Go has lots to offer and they welcome dogs always a good move and water is provided fir dog. I found exactly what i wanted and because i am am a member i get a discount which means the items i wanted were a bargain thats always good. Perhaps an idea would be to have a coffee shop here as well which also provides cold drinks too so that customers can browse at their leisure i have found that the scents of vanilla attract people. This would also keep young potential customers happy too. However… Read Full Review

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★☆☆☆☆

“Very disappointed.discovered that item was out of...”

Written on: 15/06/2014

Very disappointed.discovered that item was out of stock only after phoning to see what had happened to my order.was then told that they did not even know if the item would be restocked and we had received no notification . … Read Full Review

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★★★★☆

“discount card”

Written on: 15/06/2014 by Kristenu126 (1 review written)

Ordered wellies online for store collection-no problems ,price good items ready when i arrived at store-very happy. Problems started when i gave my discount card,i had updated it 3 days earlier online and had the order number with me,the card showed as out of date and the order number for the update showed as not existing.I had to use my phone to find the order to prove i had updated my card,this needs to be sorted so it doesn't happen to other people!… Read Full Review

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★★★★★

“Brilliant service - thanks”

Written on: 13/06/2014 by Craigqs77 (1 review written)

Having researched for a tent online, I found Go Outdoors had the product and were practically the cheapest supplier, significantly under the RRP. I found one cheaper supplier but Go Outdoors matched the lower price, and knocked another 10% off. The initial contact was by the online price check - very easy to use, and the response was back very quickly. I placed the order at 6.40pm on a Thursday evening and the tent was delivered to Cornwall from the warehouse in Burton-on-Trent by 10.30am the… Read Full Review

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★★★★★

“girls lowland yrail shoes”

Written on: 13/06/2014 by Holland344 (1 review written)

I found the products i wanted and so far have not found any problem with them the staff at the go store were very frienfly and helpful the lady at the checkout was very thoughtful and helpful put me right at ease… Read Full Review

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★★★★★

“rockyridge1965”

Written on: 12/06/2014 by Micaelav39 (1 review written)

very good price . good light weight coat will come in very handy during slightly colder days… Read Full Review

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★★★★★

“Go Outdoors Rocks”

Written on: 12/06/2014 by 326Wright (1 review written)

Me being a fussy pot these days was looking for a reliable quality tent & sleeping bag. With a tight budget i couldnt afford hilleberg akto at over £500 , then i came across go-outdoors selling a top of the range make vango banshee almost identicle if not better, independant reviews rating this tent as 5 stars , well ventilated & with standing storms up on the hills . When i seen the price at only £100 from go-outdoors , i jumped at it & also got a north ridge pinnacle 4 season sleeping bag… Read Full Review

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★☆☆☆☆

“not here yet”

Written on: 12/06/2014 by Ramseysw56 (1 review written)

ordered my Go Outdoors card several weeks ago - not here yet - so I'm not sure what you want me to review? perhaps your mailing process??… Read Full Review

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★★★☆☆

“Good products but order went missing :(”

Written on: 11/06/2014 by claire82piglet (2 reviews written)

I placed an order online and a lot of the stock was not available for home delivery. I had it delivered to our local store Canterbury but unfortunately this took much longer and there were issues rather than having it delivered to home. I waited nearly two weeks, having heard nothing I rang head office who told me the order had been delivered to Canterbury but the store had not checked it hence I had not received the e-mail to say it was ready for collection. I rang the store and they told me… Read Full Review

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★★★★★

“Good experience”

Written on: 11/06/2014 by Tennant76 (1 review written)

Items ordered on-line and despatched as expected and arrived safely and as expected… Read Full Review

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★★★★★

“Good range of products, many of which are at really...”

Written on: 11/06/2014 by Malakaih404 (1 review written)

Good range of products, many of which are at really good prices. Delivery was nice and quick too :-)… Read Full Review

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★★★★★

“Amazing service!”

Written on: 10/06/2014 by Yellowdaisy123 (1 review written)

Brilliant 100% happy! Would recommend to anyone. Quality products low prices… Read Full Review

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★★★☆☆

“Go Out Doors Discount Card”

Written on: 10/06/2014 by Everetts217 (1 review written)

The card arrived 4 weeks after ordering. I E-mailed the support team to ask for information but had no reply the first time and had to resend the E-Mail this time i got a reply but the service was poor. The card seems ok but the support needs sorting… Read Full Review

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