GO Outdoors Reviews - www.gooutdoors.co.uk

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★★★★☆
4.1 / 5
81.9% of users recommend this
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  • Value For Money

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★★☆☆☆

“Would not recommend as you have to pay to return...”

Written on: 23/07/2014 by pjVargas435 (1 review written)

Would not recommend as you have to pay to return unwanted items, most competitors don't charge… Read Full Review

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★☆☆☆☆

“Smoke and Mirrors”

Written on: 23/07/2014 by AlyssaMueller94 (1 review written)

I bought the product against the price promise advertised and found GoOutdoors tried everything they could to argue that they would not meet the agreement and even suggested a product model and issued a price match (subject to availability)on it with the full knowledge that there was no availability and no chance of new stock within the price match period. I had to make a number of phone calls and write to trading standards before I got the deal honoured against a product that was easily found… Read Full Review

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★★★★★

“First class service and delivery of item. ”

Written on: 23/07/2014 by 116Weeks (1 review written)

This time round bought canopy to my 6 man tent in readiness for surfing holiday in Cornwall. Always found to be professional, friendly and helpful. Use a lot and shall be returning. Would always recommend. Joanne… Read Full Review

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★★★★★

“Excellent price and speed”

Written on: 22/07/2014 by Ashbyra179 (1 review written)

With he discount card ths was the best price by far. Online order and very eddy delivery… Read Full Review

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★☆☆☆☆

“bad quality”

Written on: 22/07/2014 by gsusie (1 review written)

Zip is broken, clearly put for sale online stuff that is not quality controlled. I have complained and still waiting to hear from the company with a replacement. So far just a standard reply not dealing with the problem. Can't find anything to say i liked execept a prompt delivery, nit much use if the product is no good… Read Full Review

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★★★★★

“Tent”

Written on: 22/07/2014 by Pbecks (1 review written)

Excellent service, using a courier who update you as to where your order is and even, email/text you when they will be delivering the parcel within, I think a 2hour window, so no more having to stay indoors all day waiting for it! The tent was in good condition and was as advertised, the only thing about the tent was that it was a little small, if I stretched I would have touched both ends of the tent, but was fine for the weekend. I would recommend Go Outdoors… Read Full Review

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★★★☆☆

“discount card”

Written on: 21/07/2014 by NSB59 (1 review written)

I applied for a discount card. The card cost 5.00 with 0.50 to the mountain rescue cost 5.50 the bill came to 8.99 which I thought was a bit steep for p&p N Bagott… Read Full Review

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★★★★☆

“Great service”

Written on: 21/07/2014

my goods were good value for money, unfortunately the sandals I ordered were too small, the customer services team were very helpful, apologised that they didn't have the size I wanted in stock but did find out that a shop near me did have my size. But as I was going away I didn't have time to go there so they didn't quibble about a refund - which was in my bank by the time I got back from holidays… Read Full Review

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★★★★★

“Simple”

Written on: 20/07/2014 by TabithaPerez1981 (1 review written)

I've ordered online from go outdoors a few times now and I've never had any problem. The staff are always friendly and helpful, the delivery is always quick and painless and the prices speak for themselves. What more could you want from an online sale?… Read Full Review

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★★★★★

“Faultless Service”

Written on: 19/07/2014 by Koch306 (1 review written)

Excellent from web to door, speedy response and excellent value… Read Full Review

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★★★★★

“Prompt & efficient”

Written on: 18/07/2014 by qxRobinson384 (1 review written)

Ordered arrived as planned, well packed and everything included… Read Full Review

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★★★★☆

“User friendly service, great product. ”

Written on: 16/07/2014 by Stemily (1 review written)

Great bouldering mat. Light and easy transport but opens up to cover decent surface area. Easy to order online. Would definitely recommend. Good value for money too. No option to chose which colour I wanted tho. Would have preferred a red mat!… Read Full Review

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★★★★★

“Dealing with delivery companies”

Written on: 15/07/2014 by Sinclair383 (1 review written)

I recently ordered a gift voucher - something I do on a regular basis for friends and family. UK Mail tried to deliver it leaving a card with no contact details,and then returned it to a depot, further away that the nearest Go Outdoors store, for me to collect. After three lengthy telephone calls to them, they admitted it was 'mislaid' (i.e. - lost). A single call to your customer services and they are sorting it for me - many thanks… Read Full Review

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★★★☆☆

“Zenobia Porch”

Written on: 15/07/2014 by 129Watson (1 review written)

Bought the porch for the extra room and yes it is good for that and gave us the extra space we wanted but the downfall is that it does not lie flush to the ground it actually has a gap from the floor that will allow rain in. Is this a design fault. Great for sunny weather but not yet used it in the rain… Read Full Review

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★★★★★

“As always, your service was excellent. Sadly the use...”

Written on: 13/07/2014 by Daviesau315 (1 review written)

As always, your service was excellent. Sadly the use of UK Mail caused problems as they 'mislaid' your envelope with the voucher. Fortunately, your customer services were excellent and speedy in dealing with the situation. Many thanks to them… Read Full Review

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★☆☆☆☆

“Stock availability...pants with a capital P”

Written on: 12/07/2014 by raDelaney261 (1 review written)

This is not a product review. This is a review of Go Outdoors stock availability as shown on the website compared against what is available in store. The website indicated that the product was available at a store 30 miles away from me, my local store had none in and there were no others in a reasonable distance. I placed a reservation based upon that and prepared to go to the store which indicated stock and accepted the reservation. The following day, I received an email telling me that… Read Full Review

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★★★★★

“Paramo Men's Aspira Waterproof Jacket”

Written on: 08/07/2014 by PalaeoMan (1 review written)

This is an exceptional jacket and I cannot fault it. Yes, it's expensive but worth every penny. It is beautifully tailored and the material unlike GORE-TEX is soft but still retains its strength and abrasion resistance. It is extremely comfortable and the hood draws down around your face nicely, but still enables you to hear anyone speaking whilst walking. You may find that you need to wear less underneath with this jacket, because it keeps you nicely warm when hiking; however, it wicks… Read Full Review

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★★★★★

“Classic!”

Written on: 08/07/2014 by mjp823 (2 reviews written)

Had Ron Hill Classics 4 years. Use them 4 all my outdoor activities, hard wearing and versatile would recommend to any one… Read Full Review

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★★★★★

“TENT AND GROUNDSHEET”

Written on: 06/07/2014 by JUDESMCG (1 review written)

EXCELLENTLY PACKAGED AND DELIVERED IN V GOOD CONDITION, BRILLIANT PRODUCT… Read Full Review

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★☆☆☆☆

“Click and collect terrible, online service worse !!! ”

Written on: 06/07/2014 by SandraMyers1993 (1 review written)

Ordered the item on click and collect ,went to the store to pick it up to be told none in stock (defeats the whole principle ) The assistant said " if it's showing one or two in stock I wouldn't order it because we probably haven't got them anyway " ( great stock control system again no point to click and collect ) The assistant then suggested I order online which I did , I then recieved an email to say " the items out of stock and we will contact you regarding your order " I then… Read Full Review

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Gooutdoors's Comment

Written on: 07/07/2014

Hi there,

We're sorry to hear about that. Did you receive an email telling you to come pick up your items? Reserved orders are manually checked and a 'collect' email is only sent when the item is found and physically reserved. We do this to prevent wasted journeys.

The number for head office did indeed change recently to comply with government policy. This phone number is readily available on our website, along with the operating hours of our customer service team.

GO Outdoors Team

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