Direct Golf Reviews - www.direct-golf.co.uk

★★☆☆☆
2.1 / 5
52
23% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

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★★★☆☆

“Fine unless you need to return an item”

Written on: 04/07/2012 by griffen2 (1 review written)

I have ordered a number of things from Direct Golf and the service is good, but when I have needed to return an item of clothing for refund the onus has been on me to check that the goods have been received by them, and only when I phone do they refund the money. Not a good practice on their part… Read Full Review

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★☆☆☆☆

“5 Weeks later, 20+ e-mails many phone calls and no order”

Written on: 29/06/2012 by nick_price89 (1 review written)

I ordered 1 club, 1 lob wedge, it came with a loft of just 46 degrees as against 60. after two weeks of struggling I finally got a response by contacting John Letters directly, who managed to reply within an hour solving the problem and replacing wedge with a better one at same cost so I Agreed. Now just over 3 weeks after that I still await the delivery which I have been given multiple firm dates for delivery for. to an address manned from 6am to 6pm Monday to sat and no show at… Read Full Review

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★★☆☆☆

“Not good at handling faulty goods.”

Written on: 11/05/2012 by Gregsy (1 review written)

The first problem was the non delivery of a driver I purchased. They informed that i needed to sign for the delivery and I duly booked time off work to be home when it arrived. I rang a couple of times to ask on the day at what time it would be delivered DG said it was on its way. At 5:00pm i rang again and they said there was a problem with the delivery company. It was out of their hands. I got the club delivered to another address but not once did anyone from DG apologise or accept… Read Full Review

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★★☆☆☆

“Poor service”

Written on: 08/05/2012

Have bought plenty of equipment here but it is the only online store which has close to zero service after your order is made. Many times i have contacted them to ask for outstanding orders, or remind them to process the order or even made sure they send it to the address indicated on the order. So far they have failed in every aspect. The only time they reply fast is if they can sell you something after inquiry. Go to another web page instead if they have the same equipment… Read Full Review

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★☆☆☆☆

“Direct golf are currently using my yodel to handle...”

Written on: 10/03/2011

Direct golf are currently using my yodel to handle their deliveries unfortunately both these companies must have the same phone company. Both these companies advertise numbers that can not used. Direct golf sent me a mail order catalogue every phone number advertised was not in use. No customer service,no communication. I do not understand why a company like this is so poor. I can only assume that they are no longer trading as companies that have their phone numbers cut off are not trading. If… Read Full Review

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★★★☆☆

“I ordered a hybrid which came damaged, with blemishes...”

Written on: 01/03/2011

I ordered a hybrid which came damaged, with blemishes on the top and a crack on the toe. i phoned up and they organised for a swap where they give me a new one. they told me it would be delivered today and it wasn't and they didin't let me know that it wasn't going to! i had made arrangemnts so i could sign for the delivery. I am dissapointed as they have been great in the pass but they have let me down. first fualty and then a false delivery time!… Read Full Review

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★☆☆☆☆

“I bought a Nike Wet Suit from this Direct Golf UK on...”

Written on: 28/12/2010 by metalman1 (1 review written)

I bought a Nike Wet Suit from this Direct Golf UK on 23rd Dec 2010. they told that it would delivered towards the end of Dec (No problem)Then I received a text and e-mail telling me that it would be delivered between 06.00 and 18.00 that day.on (24th)
However We stayed in all that day (Christman Eve) and at 17.30 I went onto their couriers site which stated that we had refused delivery(A lie)I contacted their customer Services Dept. who told me that that could not deliver until 1st week Jan at… Read Full Review

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★★★★★

“I bought a Mizuno Weekender bag to be shipped to...”

Written on: 12/11/2010

I bought a Mizuno Weekender bag to be shipped to France. It arrived earlier than expect (in 6 days) considering I didn't put extra shipping costs (just left the basic one). Great intl delivery, no extra costs, lowest price of all stores. If you are in Europe, this is the way to go online. Thank you !… Read Full Review

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★★★★★

“Delivery actually arrived next day even though I was...”

Written on: 18/03/2010

Delivery actually arrived next day even though I was not expecting it for another 3! Great looking belt and very simple to order so a big thumbs up from me… Read Full Review

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★★★★★

“Very good people to deal with. I've used Direct Golf...”

Written on: 03/01/2010 by tuborgtim (8 reviews written)

Very good people to deal with. I've used Direct Golf for about three years.the website is easy to use with a full range of product at keen prices. Although not always the cheapest they will price match if asked.there is always someone at the end of the phone if required.I had a technical question that needed an answer before the purchase could go ahead,The customer services person took my details and a knowledgeable person phoned me back.I have used other sites for buying golf gear but i always… Read Full Review

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★★★★★

“competitive pricing. good stock of all golf...”

Written on: 15/10/2008 by WILLIAM MCKIE (1 review written)

competitive pricing. good stock of all golf requirements.good website and easy ordering.early delivery of all orders.

have dealt with them for a good period of years and obviously satisfied with the service… Read Full Review

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★★★★★

“Directgolf.co.uk have some of the most knowledgeable,...”

Written on: 12/08/2008 by jakesimp (3 reviews written)

Directgolf.co.uk have some of the most knowledgeable, helpful and polite customer service I think I have received. Simple and effective website offering a huge range at very tempting prices… Read Full Review

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