Wiggle Reviews - www.wiggle.co.uk

★★☆☆☆
2.3 / 5
31% of users recommend this
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“Do not even bother...”

Written on: 12/11/2012

How else can I put it? I have tried to order from them twice now and both times they cancelled the order (for no apparent reason) and could not be arsed to inform me. They did, however, go ahead and charge my credit card both times. It has been a few weeks now and I have yet to receive a response telling me they are working on a refund. The customer service is slow at best (expect several day wait time for a response) and the response you get is basically just some lame automated response… Read Full Review

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“Good deal and online service, but poor quality bike”

Written on: 05/11/2012 by pimpim (4 reviews written)

As above, but the bike arrived with a check sheet stating what had been checked as safe - clearly this had not been adhered to as the build quality was s**t. I had to take it to a proper bike shop to get minor things corrected. But to be fair, wiggle paid my bill… Read Full Review

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“gt tachyon 1 2012”

Written on: 02/11/2012 by t808bob (1 review written)

i have fancied this bike for a while now. advertised on lots of sites at £999 i first saw it on wiggle at £699 then i looked again and saw it for £500 free del so i bought it and waited wondering if i would ever se it seven days later it came well done wiggle not to long to wait at that price thanks wiggle will recomend… Read Full Review

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“Beware - they use City Link!”

Written on: 01/11/2012 by boundah (6 reviews written)

Having previously had decent prices and fair service from Wiggle, I was very disappointed when I waited in all day for an order and it didn't turn up as promised. When I checked the tracking link my heart sank: City Link! The note said 'tried to deliver, nobody at home, card left' - all of which was untrue. This is not the first time I've had this experience of City Link. I've told Wiggle I will happily start using them IF they ditch City Link - they have said they won't, so I won't be using… Read Full Review

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“poor service dont waste your time”

Written on: 25/10/2012 by jonty1234 (1 review written)

15 days on since I placed m order for my bike and it has still not been processed what a joke of a company use CRC don't waste your time with wiggle last time I ever shop their… Read Full Review

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“DO NOT USE!”

Written on: 24/10/2012 by Annoyed111111111111111111 (1 review written)

Order has not shown up for the second time. They have no contact telephone number. They do not respond to emails in a timely manner. Basically if you are foolish enough to order from these fools expect to be waiting a long time. Seriously save yourself the time and effort, even if you have to pay a bit more to purchase somewhere else. I will never, ever use this joke of a company again… Read Full Review

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“purchased an instock bike 26 days ago and still not...”

Written on: 18/10/2012 by paul_t (1 review written)

i purchased and paid for a bike that was in stock from wiggle 26 days ago with a usual dispatch date of a couple of days and despite numerous emails and a weekly promise that "its ready for dispatch" i have still yet to receive this item , unfortunately there is no phone number to speak to somebody so you can only email them , which to be fair to wiggle they respond to quickly , but , there answer is always the same " we will chase it up with workshop " and then the next email is that its ready… Read Full Review

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“Very slow”

Written on: 18/10/2012 by n23lamb (1 review written)

I ordered a bike on Saturday which said that it was in stock and would be ready in 2-4 days. After checking on the website on Wednesday it said not yet processed so I emailed them to ask what was happening. 24 hours later I get an email back saying that the bike is not built and will be another 5-7 working days before being dispatched. This will therefore be 2 weeks from order to dispatch which is terrible especially as the bike was "in stock" on their website. Poor customer service so far and… Read Full Review

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Mterro's Response to n23lamb's Review

Written on: 18/10/2012

ordered on sunday,,,the same here, gt avalanche disc 1.0, another 5-7days to build...

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“Excellent service - look forward to shopping with them...”

Written on: 17/10/2012 by Tobywingman (1 review written)

There are few things wrong with wiggle - I love the present you get when the package arrives and I like how quick and easy it is to order from them. I've also been on one of the rides which was amazingly well organised. Overall this is the type of online company I think others should be looking at when trying to compete. The only thing they could do is bring their prices down a bit but I wouldn't want to sacrifice the great service I've had from them… Read Full Review

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“Brilliant service ”

Written on: 17/10/2012 by fenster73 (1 review written)

Honestly can't fault the website.... Can't really understand some of the negative reviews on here judging from my own experience. I have to say I never pay for extra fast delivery on any site and find it a sign of petulant childishness one can't wait a few days for free.... Hence perhaps some of the petulant irritation on here. All items have been great... Wiggle also have a hand in manufacturing some wonderful value equipment also under the DHB brand. Anything that comes up small they have… Read Full Review

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“Do not use”

Written on: 16/10/2012 by Sarhic (1 review written)

Terrible. Got charged never received the parcel numerous complaints. Avoid!!!!… Read Full Review

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“Terrible Customer Service”

Written on: 05/10/2012

I have placed two orders with this shoddy outfit and will not be placing a third. Both orders took at least 4 working days despite showing as being in stock and paying extra for priority despatch. If the emails I received from them were accurate the delay was in getting them dispatched not the postal service. The first order had the correct items but the wrong sizes and it took almost 14 days to get my money back so I could buy them elsewhere (wiggle were now showing them as out of stock). The… Read Full Review

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“Fake priority despatch robs your money for no benefit”

Written on: 05/10/2012 by zepplin84 (1 review written)

Don't bother with the priority despatch, save yourself the £3.99 and buy yourself a pint, safe in the knowledge that you've just enjoyed a beer for free and received your order in the same amount of time. They claim 2 working days, I received mine after 4. They kept insisting that the order had been despatched according the priority "guidelines". However it was plain to see that they'd twiddled their thumbs for two days before finally shipping on the third. No excuses, ordered on Monday… Read Full Review

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“Terrible Customer Service - Worst Ever”

Written on: 03/10/2012 by aoakes1 (1 review written)

I ordered an item and two weeks later still had not received. When I contacted custoemr service I just go a one liner back "you don't have an account". As I did express checkout and didn't create an account this was not a surprise. When I respondd with further information they just didn't bother responding. You can't contact them by phone even though you can find a customer service number on Paypal they just don't answer. I can only strongly advise to avoid… Read Full Review

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“Great products, great service”

Written on: 02/10/2012 by mikebrown103 (1 review written)

I just love Wiggle and they are now my one stop shop for all my cycling needs. They are competitively priced, have a great range of stock and provide accurate and reliable information. What's more their delivery is super fast and, though it's only a little touch, a love the packet of Haribo you get with every order (perfect for a little energy boost on the road!)… Read Full Review

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“I Love Wiggle!!!”

Written on: 28/09/2012 by izzell (1 review written)

I have been using Wiggle for 2 years and buy all my running gear from them (prob more than I need!)as well as my childrens swim,run,cycle gear. They have a huge selection of products to suit all budgets. They have a super quick delivery service and in the event I did need to send something back (I rarely do!) a refund was offered with no problems. I recommend Wiggle to all my friends and can't imagine ever buying my sports clothing etc from anyone else. I'd also just like to add that I love the… Read Full Review

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“Great option for US customers”

Written on: 28/09/2012

Found a trainer for almost $200 less than American sites on wiggle, was a little scared because it's still a lot of money for me ( student ) and couldn't imagine getting something like this lost. Ordered on Monday, processed on Tuesday, and received Friday morning all the way in Minnesota, USA. That is insane! They also seem to have a great rewards program, which nobody offers here; Will definitely be ordering from Wiggle in the near future… Read Full Review

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“Selling items they don't have in stock!!!”

Written on: 24/09/2012

They put offers on their website they can't fulfil. Avoid big sale items to avoid disappointment. They claim its in stock when it's ordered then 2weeks later you get a refund by PayPal after you have been sent a tracking number. Shocking… Read Full Review

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“OK by me”

Written on: 15/09/2012 by jcmurray56 (1 review written)

I ordered a GPS unit on Sunday evening, and it arrived Tuesday morning, despite opting for free delivery. This is excellent in my view. I also noticed that their stock levels decreased by 1 when I ordered, and this continued in subsequent days, heavily suggesting that their shown stock levels are live - lots of places make them up! The price was the lowest I could find anywhere… Read Full Review

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“I should have known by the name: Wiggle”

Written on: 13/09/2012

They should use the money they spend on those small packets of unhealthy kid's sweets on better customer care and service training instead. Never again… Read Full Review

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