Wiggle Reviews - www.wiggle.co.uk

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2.3 / 5
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“Don't do it!”

Written on: 10/05/2013 by madtoburn (1 review written)

I purchased several items all listed as in stock. They weren't in stock. I paid for the quickest international delivery and now 2 weeks later I am still waiting and no goods have arrived. My emails are not replied to and seem to be simply ignored. The address I listed was faultless and we have security to receive the goods at any time. I'm very disgusted with this my first experience with wiggle. They have no contact phone number of course, so my emails just go unanswered. Such a waste of time… Read Full Review

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Wigglerosy's Response to madtoburn's Review

Written on: 14/06/2013

Hello, thank you for taking the time to write this review. I'm terribly sorry to hear that you have not received replies to your emails and that your first experience with us has been a negative one.

I'm sorry that there has been a delay with receiving your order, hopefully you have this order and it was only held up at customs. If you are still awaiting delivery of this parcel please let me know in reply to this comment and I will chase this up for you immediately.

Hopefully this is not the case and you received a reply to your emails shortly after you wrote this review. Once again, please accept my accept my sincere apologies for the inconvenience caused in this case.

Rosy,
Wiggle Customer Services.

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“Unresponsive Customer Service”

Written on: 08/05/2013 by jayjayem (1 review written)

Good site, easy to purchase. Unfortunately the courier they employ is not the type to make sure someone is home before attempting a delivery. They try twice and then send the goods back to Wiggle. My real problem is that there is no one you can contact to talk to get the issue resolved. I've tried emailing Wiggle, but they do not respond. So I guess my bike will go back to them and I'll have to buy it elsewhere. Such a waste of time for everyone concerned… Read Full Review

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Wiggledan's Response to jayjayem's Review

Written on: 09/05/2013

Hi jayjayem,

Thank you for bring this issue to our attention. Before I advise on this without knowing the courier used or your order number are you able to help me with some further information?

If you are not happy to confirm your order number through reply to this post please email me at sales@wiggle.co.uk FAO Dan (Review Centre Feedback) and I will pick this up for you as a priority.

You may have already received a reply from our Customer Service team, regardless of this I would be happy to advise you further.

Dan (Customer Service Team Leader)
Wiggle

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Jayjayem's reply to Wiggledan's Comment

Written on: 09/05/2013

Hi Dan

Thanks for coming back to me. It took a while, but at last the issue was picked up with Nathan, who has arranged for another delivery attempt. What was deeply frustrating, however is that it took so much foot stamping on my part before anyone would deal with my issue... 5 days after I initially sent an email to Wiggle. Hopefully there will be no further problems.

Regards

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Wiggledan's reply to Jayjayem's Comment

Written on: 09/05/2013

Thank you for the update, I am glad to hear your issue was resolved in the end and sorry for the disappointment caused along the way.

If there is anything else please do let me know and I will pick up without delay.

Regards,

Dan (Customer Service Team Leader)
Wiggle

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Jayjayem's Response to jayjayem's Review

Written on: 09/05/2013

Someone finally came back to me by phone and helped me out. 5 days after I raised the issue; which, when there is no way of knowing if it will be dealt with, can be quite distressing. Just waiting for delivery now.

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“Selling stuff they don't have”

Written on: 08/05/2013

These guys selling stuff they don't have in stock. But they take the money. Trying hard to get my money back. Wasted a lot of time on their web page to get nothing. Better start searching in your local shops. It's more fun and you can also spend time with your family. Also you can see, touch and get the items on the spot. I can not recommend Wiggle at all. … Read Full Review

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Wiggledan's Comment

Written on: 09/05/2013

Thank you for your email and sorry to hear of the issues you experienced when ordering with Wiggle.

We do have items on site that are not currently available but on order from our suppliers and offer the option to pre-order these items ready for despatch as soon as the stock is with us. The expected delivery dates for these items are stated before you place them in your basket, if you could confirm your order number I will be able to check this for you.

Please let me know know through email if I can further assist with your order and I will be happy to help. You can reach me through sales@wiggle.co.uk FAO Dan (Review Centre Feedback)

I look forward to hearing from you.

Dan (Customer Service Team Leader)
Wiggle

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“So disappointed ”

Written on: 04/05/2013 by Davidjohnkaren (1 review written)

Two orders now gone missing. Nobody to talk to but email which takes them forever to respond. Should have used Chain reaction or Evan Cycles never had a problem with them. Finally on my second lost order I spoke to a human. Nothing we can do until the prescribed time with Royal Mail has lapsed 10 working days, so two weeks in reality. They said my address was truncated on the label " so nobody checked". Never again am I just unlucky… Read Full Review

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Wigglerosy's Response to Davidjohnkaren's Review

Written on: 14/06/2013

Hello, thanks for taking the time to leave feedback on your most recent experiences with us. We're really sorry that these experiences have not been positive and that you have been left disappointed. This is the last thing that we want and I'm sorry that you've not been able to contact us.

We do offer email support and are running a Live Chat service most afternoons. This is a quicker method of contact so may be better for you in the future.

I trust that the issues you experienced with the missing parcels have been resolved but if you still require assistance please do not hesitate to let me know and I can chase this up for you right away. Many thanks for your feedback and I hope that your Wiggle experience has had a positive ending.

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“Very happy”

Written on: 04/05/2013

I ordered some running skins late on a Sunday evening and they came on the Tuesday morning. They were the wrong size sent them back for an exchange and it was all done and dusted within 5 days. Wiggle you have my vote keep up the good work… Read Full Review

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Wiggledan's Comment

Written on: 06/05/2013

Thank you for taking the time to post your review highlighting the positive experiences you had with us!

I appreciate your understanding with the original error and I am glad to hear the turn around with replacements was speedy. Our returns department work hard to make sure the process is as quick and easy as possible so you can get out in the new runners right away.

Enjoy shopping with Wiggle and let us know if you need anything.

Thanks,

Dan (Customer Service Team Leader)
Wiggle

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“My package is gone and no customer service”

Written on: 03/05/2013 by kamillaode (1 review written)

I ordered from wiggle about a week ago, and I chose the next day delivery. But as I managed to type in the wrong country(my fault), my package was of course sent to the wrong country. I noticed this the next day and immediately contacted customer service, but the was no reply. I then contaced DHL, but they asked me to contact wiggle again. I sent two more e-mails but still no reply. I am so frusturated I want to cry. It says on their website that they reply within 8 hours but there's days… Read Full Review

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Wiggledan's Response to kamillaode's Review

Written on: 06/05/2013

Thank you for your review and sorry to hear of the issues experienced with you recent order kamillaode.

Are you happy to email us again at sales@wiggle.co.uk FAO Dan (kamillaode Review Centre Feedback) so I can look into this for you?

Please let me know when sent and I will investigate for you without delay.

Many thanks,

Dan (Customer Service Team Leader)
Wiggle

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“Wrong Size & Colour Runners ”

Written on: 22/04/2013 by muttyXX (1 review written)

It is my first and dare I say my last time using Wiggle. I ordered pink/lightening black gel kayano 19 runners in Uk size 8(42). I recieved a white and purple coloured pair (wrong colour) and they were size (40) I think that is a size UK 6? I have emailed customer service and have no reply. I am having to do the cumbersome job of sending back the runners for an exchange for correct pair and refund of postage hopefully. I am wondering should I just request a full refund at this stage? … Read Full Review

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Ti_29Er's Response to muttyXX's Review

Written on: 23/04/2013

Wiggle returns are really easy and sometimes a picking mistake can happen. Wiggle are known to be amongst the best for customer service, so I think it unfair you have rated them on a public review site so swiftly.

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Muttyxx's reply to Ti_29Er's Comment

Written on: 24/04/2013

I have sent runners back via registered post to the returns address in Ireland. I have received no email confirmation that they have received same and despite emailing sales/customer services at wiggle (three times) I have not yet had a reply?

Why have they not responded to my 3 emails yet?

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Aybek09's Response to muttyXX's Review

Written on: 03/05/2013

Hi, i can not find order tracking button on the Wiggle website, can someone help me to find it if there is one or help to track my order on wiggle.

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Wiggledan's reply to Aybek09's Comment

Written on: 07/05/2013

Hi Aybek09,

Have you checked your email confirmation to see if the order was sent using tracking? If so the tracking link will be within this email.

If you need further assistance please email sales@wiggle.co.uk FAO Dan (Review Centre Feedback) and I will pick this case up for you today.

Dan (Customer Service Team Leader)
Wiggle

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Wiggledan's Response to muttyXX's Review

Written on: 24/04/2013

Hi muttyXX,

Thank you for your review and sorry to hear of the issue with your recent Wiggle order for these Asics shoes.

I have found your order and searched our email database for emails from the address on account and I am not able to find any emails.

I will follow up directly with you on the email address we have and follow this up for you.

I hope this helps and look forward to speaking with you shortly.

Many Thanks,

Dan (Customer Service Team Leader)
Wiggle

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Muttyxx's reply to Wiggledan's Comment

Written on: 26/04/2013

Dan

I have replied to your email and I have also forwarded a copy of all four emails sent to your customer service, who have not replied to them, to date.

Thanks

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“Flip a coin for your experience with wiggle!”

Written on: 12/04/2013

Sometimes they are fantastic - vfm, great products and prices super fast delivery. Other times (2 out of last 3 orders for me)......hmmmm! They'll send out a part order and leave you hanging until you complain. When you do it's a 'ok we'll cancel it then - we haven't charged you for the goods we haven't sent so its all ok' No it ISN'T ok. It's carp- if you show the item as 'in stock' then it should be 'in stock' - or are you telling me that 100 people ordered the same item at the same time as… Read Full Review

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Jellylegs99's Comment

Written on: 12/04/2013

Just had an email - the winter clothing items ordered wont be in until may or June; very handy NOT!
Pathetic wiggle, just pathetic.

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“Not even "bad"customer service - "zero" customer service”

Written on: 03/04/2013 by Jod72 (1 review written)

Unfortunatley, there is not an option to give no stars. I ordered 2 very expensive bikes from wiggle in excess of 3 weeks ago and after may email communications with them (as they are uncontactable by phone) they have still failed to be delievered today despite me agreeing this date with them and taking a day off work to accept delivery. All "customer service" enquiries are answered by "Jon" who I now suspect to be different people as there seemed to be no knowledge of the prior email… Read Full Review

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Wiggledan's Response to Jod72's Review

Written on: 20/04/2013

Thank you for your review 'Jod72' and sorry to hear of the issues you have experienced.

So we can investigate this further would you be willing to confirm your order number or email case ID in reply to this comment?

Please let me know, I look forward to hearing from you.

Many thanks,

Dan (Customer Service Team Leader)
Wiggle

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Jod72's Response to Jod72's Review

Written on: 20/04/2013

Dan
Thank you for your response. I do no wish to leave my order number details on this website but will email them to you if you have an email address I can send it to?

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Wiggledan's reply to Jod72's Comment

Written on: 24/04/2013

Hi,

No trouble at all, please email sales@wiggle.co.uk FAO Dan (Review Centre Feedback) and I happily get back to you without delay.

I appreciate your response, many thanks again.

Dan (Customer Service Team Leader)
Wiggle

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“Poor Service All Round”

Written on: 25/03/2013 by Andrews22 (1 review written)

I ordered some North Face footware,shown as in stock and duly selected the priority shipping option,and then waited.......................to my amazement still no e.mail confirming the despatch of the shoes,despite showing in stock and the company stating "Delivery within two days"for this option,buyers beware,there is no communication through telephone as I was told that they are purely online only,so there will be no discussions as to where your order is.I have cancelled my order and will… Read Full Review

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“Always been really happy with Wiggle”

Written on: 15/03/2013

Over about 10 years I've ordered many parts from Wiggle. Delivery was always free (providing you remember to tick the box in checkout) and my items arrived quickly. When I had a problem with a vibrating turbo trainer, they replaced the faulty part by return post with no hassle or quibbling. Knowing that a company will take care of any problems that arise is what matters most to me and so Wiggle continue to be my first port of call… Read Full Review

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“Returns nightmare”

Written on: 11/03/2013

Trying to return a faulty jacket to wiggle and I am pretty sure their email responses are at least semi-automated or are not from the UK. Firstly the emails don't make sense and they use my full name i.e.Dear miss **** **** and then sign off using my name too!!! The website and their Collect+ system is incredibly difficult to navigate and to find any decent information on and the emails sent by "Wiggle" don't take you to the most helpful links on the website. One email told me to return it to… Read Full Review

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“Wouldn't use again.”

Written on: 02/03/2013

Had a lot of issues over delivery with City Link, which eventually got sorted, despite some stuff missing, in the end it was all rectified. The bike needed significant repair after only a few months of commuter riding. I wouldn't use them again or recommend them to anyone I know. You're better off with a physical shop you can deal with face to face. Since the bike has been repaired at a shop it runs better than it ever did, even better than when it was brand new from Wiggle. This makes me… Read Full Review

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“Waste of time”

Written on: 23/02/2013 by Paulscotlando (1 review written)

Ordered bib tights on the 11th of feb. 12 days later and they still hadn't dispatched or even processed the order. This is the first and the last time I'll try them. Order now cancelled. To boot, they don't even have a phone number. I'm all for saving money but its poor online experiences like this which will perhaps begin a high street revival, it certainly will for me. Had to put one star but in reality it should have been zero...fail… Read Full Review

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“Poor service - no service”

Written on: 18/02/2013

I ordered an Early Rider balance bike on 9th December, which at the time was out of stock, hoping that the would have stock and deliver by Christmas, especially as they had taken my money. I had had no word from them by 18th December so I emailed customer services for confirmation that I would get delivery by Christmas, they replied they would not be getting stock till the end of December. I then contacted Early Rider to see if Wiggle could get stock in time, and they told me that Wiggle had… Read Full Review

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“Do not buy from Wiggle”

Written on: 17/02/2013

I have had several issue with Wiggle, they tend to advertise product they do not have and advise you that they are coming. I have recently purchased an expensive pair of Bike shorts for my wife, They were to big, refund took for ever, I still do not have it and then they advised me they would be charging me $15 to return. Do not buy from them!!!… Read Full Review

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“Brilliant Service! Super fast delivery! Cheapest I found!”

Written on: 01/02/2013 by wheeler_twin (1 review written)

I was very impressed with Wiggle and the service they provided. I ordered a Raleigh Swirl 24" bike for my daughter's birthday which I was originally going to buy from Halfords that was until i found it on Wiggle for £35.00 cheaper! plus it was free delivery with the bike ready assembled! If I had bought it from Halfords and got it delivered I would have had to assemble the bike myself! Every bike they sell is assembled and tested before despatch. It was the cheapest I had found online and… Read Full Review

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“They Rip you off on Refunds!”

Written on: 18/01/2013 by dontbuyfromwiggleUK (1 review written)

I've ordered a couple of times from Wiggle, I live in Australia and have bought thousands of products online over 15 years with very few issues or returns in that time. I've bought from heaps of UK online retailers, and to be honest they're fantastic. Recently I bought some swim trunks for my son from Wiggle and measured his waist as directed on the website. The product arrived and was tiny, completely unsuitable and far smaller than I expected given I had stuck to the measurement guide… Read Full Review

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“Not good shopping experience”

Written on: 07/01/2013 by miloslavdivis (3 reviews written)

I was ordering two key items from this shop - overtrousers and jacket. Never saw the jacket - although after placing the order I was promised, it will be delivered, but then just received return without any advice if item will be in future stock or not. Trousers were good for wearing independently but as overtrousers they proved to be to tight. Returned them after first use, but was firmly rejected, despite open and honest communication. So, watch sizing and don't trust the stock availability… Read Full Review

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“Epic Fail - Cashback Refused!”

Written on: 22/12/2012 by jasoncooke93 (48 reviews written)

Prices are generally competitive and you get free delivery. But if buying through Quidco or another cashback site BEWARE! They declined my cashback based on one vague message "Another marketing channel was credited with sale, due to a voucher/discount code used" which I can guarantee is absolute blatant nonsense ... I clicked through from the Quidco site and went straight to Wiggle and paid, no other cashback sites were visited prior, nor did I use any other form of discount… Read Full Review

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