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Written on: 30/04/2011
They were doing fine, prices were OK, shipping to Ukraine was cheap. And now, after they gave me "Wiggle Gold Customer" status, they just ignore my requests.
First was - add back Ukraine to the list of shipping countries (I have 50+ feedback on eBay, and only fastest shipping from UK!! What's the problem, Wiggle?!)
Second one - wanted to pay with my friend's PayPal account in other Country, but they'd ship only to PayPal address. On my requesting email to change this behavior, they just… Read Full Review
Written on: 30/03/2011
Ordered running shoes that were listed as in stock only to find that I have no hope of getting them as they are unavailable. They have taken money off my credit card that I am still trying to get refunded.
Whatever you do don't order from this company. If something goes wrong they are completely disinterested in putting it right.
The most unhelpful company I have encountered in a long time :(… Read Full Review
Written on: 29/03/2011 by Mattavelli (4 reviews written)
I have been using the Wiggle website for nearly a year now. Not one order has been late or wrong. The offer customer loyalty bonuses (dependant on how much you spend) that give you between 5% and 12% off a lot of items; even without the loyalty discount you will find some of the most competitively priced gear around - and I do shop around.
In short: A very reliable and professional company that i will be using for a long time to come… Read Full Review
Written on: 23/03/2011
I waited a MONTH for my shoes to arrive. When they did, they were the wrong make, model and size. School boy error. When asked when I could expect to receive the shoes I had actually ordered, they simply couldn't tell me. Avoid the like the plague!!!… Read Full ReviewVisit wiggle.co.uk
Written on: 26/01/2011
Avoid if placing international (US) orders.
I placed an order at the start of December and parcel was dispatched on 10th December. Website clearly states 5-10 days for international deliveries. Emailed customer services to query my order after 15 days and was told that it would take 15-20 business days (significantly different to what the website stated). Parcel eventually arrived 45 days after being dispatched. I have no problem with delays due to increased security measures / weather but… Read Full Review
Written on: 04/01/2011 by Ruffian (4 reviews written)
I have used Wiggle for most of my on-line bike related purchases for the past few years - I placed about 15 orders with them in 2010. Their prices are generally competitive, they have a wide range of stock and delivery is normally the next day.
Over the years I have had reason to return a few items, always after they have developed a fault after a few months use - everytime I have had great service from Wiggle, with either a replacement part, full refund or repair (in the case of a broken… Read Full Review
Written on: 07/12/2010
Appalling customer service. Ordered two items, only one arrived. Eventually second arrived but it was the wrong item. I sent it back. They acknowledged receipt but will not send out item I have ordered and paid for. 14 emails to them. They either do not answer them or don't read them properly most of the time. They clearly don't care. Cannot get them to act or even give me a straight answer. They have not refunded and have over £200 of my money for goods that cost less than £100. Stay away if… Read Full ReviewVisit wiggle.co.uk
Written on: 15/11/2010 by poonehg (2 reviews written)
a very vast selection of anything you may ever need for your hair, color or wash or shine or remodel! at very good prices. plus they give very professional advice on which suits you best… Read Full ReviewVisit wiggle.co.uk
Written on: 12/11/2010
Wow - Was I very pleasantly surprised!
I was skeptical after reading the bad reviews. Was preparing for delays in shipping and parts missing or something similar.
We ordered a Saris Guardian 2 Bike Rack.
Instead, the order was processed very quickly and easily over the web. Priority Processing was automatically selected for a small extra charge **beware of this if you do not want it!!** and less that 3 hours later we received notification that the item was picked, packed, and ready for… Read Full Review
Written on: 08/11/2010
Since the prices for bike components is absurd in Italy, I usually order from the internet. This was my first experience buying at wiggle. Usually, any order I make from England, arrives within a week, not longer. Well, it didnt and now its been almost a month from my payment. The item costed a little more at evan's cycles but thats what i should have done. I would be riding my bike by now, for sure… Read Full ReviewVisit wiggle.co.uk
Written on: 06/11/2010
I gotta be honest, at first I was nervous after ordering my ortlieb messenger bag from this site. i live in the states and the free shipping option seemed to good to be true, along with the price! after placing the order, i read the reviews of the site, how horrible the service is. BUT from my experience, customer services always responded within hours, they provided tracking number that DID NOT work but the package arrived here in the states 5 days after ordering! i was amazed and very… Read Full ReviewVisit wiggle.co.uk
Written on: 22/10/2010
Ordered @ the beginning of Sept. a pair of cycling overshoes and rain cycling trousers, which on the website was not mentioned as not in stock. On sept. 3 the cycling overshoes were sent, with a message saying that a back-order was posted for the cycling trousers, but that the order was still pending. After a couple of weeks, another message was sent which permitted me to answer that the order was to be cancelled if not despatched by October 10. On Sept. 27, Wiggle wrote that the order was… Read Full ReviewVisit wiggle.co.uk
Written on: 03/10/2010
What a lousy company. 1st order resulted in the wrong product being sent. When returned they've gone AWOL and customer service on this issue has been useless, they just email reply with a 'couldn't care less' attitude.
2nd order - who knows if that'll turn up. Still waiting weeks later. Again, replies from them are insultingly apathetic.
Won't be using them again or recommend anyone goes near them… Read Full Review
Written on: 30/08/2010
i ordered a pair of adidas adizero adios. u have the option of quick delivery which is about 5 pounds extra. i was stupid enough to choose this. estimated delivery time: 4-7days. i would never do this in the future, not with wiggle anyway.
i was excited to receive my new runningshoes, but after 7 days...nothing. i emailed them and they said it could take up to 10 working days, which was NOT the deal. after 11 working days had passed, stil nothing...
this was the beginning of emailing back and… Read Full Review
Written on: 09/08/2010
Ordered items online which 19 days after Wiggle state they have shipped them have still not turned up. Was first told to wait 10 days, and then contact them again, and now after 3 further emails, they have just stopped replying to my emails.
The only way to get a refund is to do a charge back on my credit card. To think a business this size behaves in such a poor manor is shocking. BEWARE THEIR CUSTOMER SERVICE IS NOT GOOD… Read Full Review
Written on: 01/08/2010
I'd love to purchase something from wiggle they are consistently the cheapest on line. Unfortunately this appears to only apply to items that are out of stock! I waste so much time still(you'd think I'd learn) optimistically clicking on their site and then being disapointed to see that they are either out of stock or only have XXXXS or XXXXL available at the quoted price. Slight exaggeration perhaps but why do they do this apart from the obvious of attracting customers to their site… Read Full ReviewVisit wiggle.co.uk
Written on: 16/07/2010
It took about a month for my shoes to arrive. The main reason for this was that my handbag got stolen from the front of my shopping trolley at the supermarket, and I had to cancel my credit cards during the week that Wiggle tried to charge my credit account.
Getting my handbag stolen ended up costing about $800, by the time I replaced my car keys, replaced all the locks at my house and replaced everything that was in my bag.
The only reason I mention this is because I was just about to buy… Read Full Review
Written on: 15/07/2010 by shaggy2020 (18 reviews written)
great website, excellent customer service - everything you could want from a website or indeed a business, excellent attention to detail. Sometimes not the cheapest but you know what to expect and they haven't disappointed to date. Have used the customer returns and no fuss, also been sent the odd bonus code and kept informed of many a sale.
Not the best layout of website, but then nobody's perfect.
Keep up the good work chaps… Read Full Review
Written on: 26/04/2010 by fobrian (4 reviews written)
Have to say really love this site, everything about it makes you want to use it.
Uses it for the first time about 6 months ago to b uy a pair of running shorts and since then have been back many times for other running stuff like energy gels and so on.
Delivery has always been excellent, items are generally received next day.
One thing though they do send out a lot of emails, there is aprobably a setting to reduce amount of emails received but haven't figured it out yet.
If you are into… Read Full Review
Written on: 02/03/2010
Top quality website. ordered on monday morning and delivery was on tuesday. Got emails to say it had been processed and another to say it had been dispatched. Will definitly buy from this shop again… Read Full ReviewVisit wiggle.co.uk
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