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Written on: 22/10/2010
Ordered @ the beginning of Sept. a pair of cycling overshoes and rain cycling trousers, which on the website was not mentioned as not in stock. On sept. 3 the cycling overshoes were sent, with a message saying that a back-order was posted for the cycling trousers, but that the order was still pending. After a couple of weeks, another message was sent which permitted me to answer that the order was to be cancelled if not despatched by October 10. On Sept. 27, Wiggle wrote that the order was… Read Full ReviewVisit wiggle.co.uk
Written on: 03/10/2010
What a lousy company. 1st order resulted in the wrong product being sent. When returned they've gone AWOL and customer service on this issue has been useless, they just email reply with a 'couldn't care less' attitude.
2nd order - who knows if that'll turn up. Still waiting weeks later. Again, replies from them are insultingly apathetic.
Won't be using them again or recommend anyone goes near them… Read Full Review
Written on: 30/08/2010
i ordered a pair of adidas adizero adios. u have the option of quick delivery which is about 5 pounds extra. i was stupid enough to choose this. estimated delivery time: 4-7days. i would never do this in the future, not with wiggle anyway.
i was excited to receive my new runningshoes, but after 7 days...nothing. i emailed them and they said it could take up to 10 working days, which was NOT the deal. after 11 working days had passed, stil nothing...
this was the beginning of emailing back and… Read Full Review
Written on: 09/08/2010
Ordered items online which 19 days after Wiggle state they have shipped them have still not turned up. Was first told to wait 10 days, and then contact them again, and now after 3 further emails, they have just stopped replying to my emails.
The only way to get a refund is to do a charge back on my credit card. To think a business this size behaves in such a poor manor is shocking. BEWARE THEIR CUSTOMER SERVICE IS NOT GOOD… Read Full Review
Written on: 01/08/2010
I'd love to purchase something from wiggle they are consistently the cheapest on line. Unfortunately this appears to only apply to items that are out of stock! I waste so much time still(you'd think I'd learn) optimistically clicking on their site and then being disapointed to see that they are either out of stock or only have XXXXS or XXXXL available at the quoted price. Slight exaggeration perhaps but why do they do this apart from the obvious of attracting customers to their site… Read Full ReviewVisit wiggle.co.uk
Written on: 16/07/2010
It took about a month for my shoes to arrive. The main reason for this was that my handbag got stolen from the front of my shopping trolley at the supermarket, and I had to cancel my credit cards during the week that Wiggle tried to charge my credit account.
Getting my handbag stolen ended up costing about $800, by the time I replaced my car keys, replaced all the locks at my house and replaced everything that was in my bag.
The only reason I mention this is because I was just about to buy… Read Full Review
Written on: 15/07/2010 by shaggy2020 (18 reviews written)
great website, excellent customer service - everything you could want from a website or indeed a business, excellent attention to detail. Sometimes not the cheapest but you know what to expect and they haven't disappointed to date. Have used the customer returns and no fuss, also been sent the odd bonus code and kept informed of many a sale.
Not the best layout of website, but then nobody's perfect.
Keep up the good work chaps… Read Full Review
Written on: 26/04/2010 by fobrian (4 reviews written)
Have to say really love this site, everything about it makes you want to use it.
Uses it for the first time about 6 months ago to b uy a pair of running shorts and since then have been back many times for other running stuff like energy gels and so on.
Delivery has always been excellent, items are generally received next day.
One thing though they do send out a lot of emails, there is aprobably a setting to reduce amount of emails received but haven't figured it out yet.
If you are into… Read Full Review
Written on: 02/03/2010
Top quality website. ordered on monday morning and delivery was on tuesday. Got emails to say it had been processed and another to say it had been dispatched. Will definitly buy from this shop again… Read Full ReviewVisit wiggle.co.uk
Written on: 22/12/2009
I have been using Wiggle for nearly 3 years now and have bought many cycling products from them.
I like the fact you can see if an item is in stock before you order.
I also like the free delivery which is almost always very quick and efficient. There is an option for priority despatch which I haven't used until today.
I decided to write this review now as I was initially looking for others who had problems. I ordered a cycle computer package recently at a special Christmas price but the order… Read Full Review
Written on: 25/11/2009 by cmburns (2 reviews written)
Never had any issues with the site after 2 purchases.
The site itself could do with some tweaking, but no major issues.
The delivery is very quick, and items always well packaged. I also found that I get a little extra with every order. First order I received a free reflective strip (which I used when running at night). Second order I received a free bag of sweets. It probably didn't cost much, but really made me smile.
Can't fault this company in the slightest… Read Full Review
Written on: 05/11/2009
Ordered these products from Wiggle.co.uk on October 19th, 2009 was told they would arrive on time for my next race. 18 days later no sign of the order, the order was shipped without tracking or insurance so no way of ever finding out what has happened to it. E-mail "Jo" at customer services who was unfreindly and uncreative in dealing with the issue, which has now turned in to a complaint. After the second e-mail "Jo" decided to cut and paste her last reply in all other e-mails she responded… Read Full ReviewVisit wiggle.co.uk
Written on: 22/08/2009
I've used Wiggle on many occasions over the last few years and have always been impressed by their speedy order processing and delivery. I find they deliver within a couple of days with their standard service. As you might expect their prices generally compare favourably with Halfords. I've also found them very good for spares. All in all highly recommended!… Read Full ReviewVisit wiggle.co.uk
Written on: 29/07/2009
First time buyer on Wiggle.co.uk. Signed up and purchased a couple sets of brake pads. Small order, but still came under their 'free delivery' option.
Paid for Thursday afternoon, selected their free delivery (lower-priority) option, arrived Saturday morning. Very happy with everything and would gladly buy from again!… Read Full Review
Written on: 18/06/2009
Intuitive website experience with Wiggle, professional company, quick delivery, good selection of products… Read Full ReviewVisit wiggle.co.uk
Written on: 28/04/2009
Don't order from Wiggle if you're state-side! The prices are great but if there's a problem w/shipping (and there was with mine), customer service is almost non-existent and you'll never get anything resolved. I was estatic to find two tires at such a great price, but I never received them, and only got a bunch of finger pointing between Wiggle and the postal service they used. I'm out my cash, and still need to find two new tires. I wouldn't recommend Wiggle for anything… Read Full ReviewVisit wiggle.co.uk
Written on: 30/03/2009 by skytop (1 review written)
Purchased a number of high end bike parts from www.wiggle.co.uk. Thought it might be a problem ordering from Europe to USA but everything went smooth with rapid delivery… Read Full ReviewVisit wiggle.co.uk
Written on: 05/02/2009
My first experience with Wiggle, but won't be my last. Prices and selection were great. Even with out of stock items, they communicated that the item was out of stock, the expected time to restock, and they did not hold up the rest of the order while waiting for one part.
The order arrived promptly, including the backordered part, and without a secondary shipping charge.
There are some American retailers that could learn from this… Read Full Review
Written on: 22/09/2008 by Spiderider (1 review written)
Bought my bike from Wiggle, was very happy with the product and delivery.
I placed a further order and added some notes to contact me before dispatching and explaining why I needed to communicate with them. In retrospect I should have expected no response. The order then stated that it had been processed. I then added a further note to the order and emailed sales@wiggle and had to wait 6 hours before I got a seemingly evasive response. I replied again explaining my issue and that they… Read Full Review
Written on: 15/06/2008
I've ordered from Wiggle more times than i'd like to think and always had a good experiance.
Delivery is usually free, and if the product is in stock it will get to you house quickly.
Overall experiance is totally stress free… Read Full Review
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