Sports Direct Reviews - www.sportssdirect.com

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★★☆☆☆
1.7 / 5
18.0% of users recommend this
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★★☆☆☆

“anybody knows?”

Written on: 01/11/2013

I made an order and it was cancelled before dispatch. Anybody had this situation? They said that they don't take the money from account but I don't see it in my account. How long it takes to be back the money in my account?… Read Full Review

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★☆☆☆☆

“MAOC”

Written on: 30/10/2013 by yournan12345 (1 review written)

FCB GET OUT OF OUR CLUB !!!!!! TIME4CHANGE YOUR A JOKE !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! #nufc… Read Full Review

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★☆☆☆☆

“Exceptionally poor customer care standards at evey level”

Written on: 30/10/2013 by delavina16 (1 review written)

My first telephone contact (once I had been able to track down the number, because S.D. takes care not to display it anywhere at all on its website) with customer services indicated that I was 12th. in the queue. Matters only grew worse from there on in. I was fobbed off with promises to return a call. Then I was sent an automated email which indicated that I should receive a response in 1-5 working days "or longer". Try no response in 22 days. Second e mail, and a recorded delivery letter, no… Read Full Review

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★★★★☆

“I've ordered loads of stuff from Sports Direct via...”

Written on: 29/10/2013

I've ordered loads of stuff from Sports Direct via their website and in store. Brilliant customer service. I've not had any problems with them and I will carry on using them. When I taken stuff back they were willing to exchange the product there and then. … Read Full Review

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★☆☆☆☆

“Delivery lost in the post”

Written on: 25/10/2013

Delivery has failed to arrive and they refuse to even contact the delivery person to see why. Appalling service. Having to chase a random delivery man on his mobile to see why he couldn't deliver to a shop with receptionists when it is open all day. A problem with the address it seems?? A shop on the high street with car access...never again… Read Full Review

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★☆☆☆☆

“Charged for mug, magazine, postage when shoes out of stock”

Written on: 20/10/2013

Unbelievable. Ordered shoes for son and paid for them. Informed next day order cancelled as shoes out of stock. Then received magazine and horrible massive mug and was charged £4.99 for items plus postage and packing. Waiting to hear back from them following email about refund… Read Full Review

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★☆☆☆☆

“My first order with sport direct and never again”

Written on: 18/10/2013 by Londontown13 (1 review written)

I always do my shopping in the store, but for the first time I order online and my bill was over £100 and the service I received, I would never recommend to any one or thinking to do another order online. First I order size 7 and green colours shoes, but I received two size 8 and grey colour. I do not understand is not rocket, is have skills to know the different between colours and size. I am very disappoint with your online service and never again… Read Full Review

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★☆☆☆☆

“Incorrect information on web site and no refund given”

Written on: 16/10/2013 by flyfifer99 (2 reviews written)

I bought a pair of Adidas golf shoes after reading that they had a"waterproof membrane".Tried them next day at local course where it hadn't rained for a week but the morning grass was wet.After 3 hours on the course my socks were soaking wet.I returned then to the Glenrothes store where I had purchased them and was told that I couldn't have a refund but that I must accept a gift voucher.I emailed customer service and after a few emails which didn't really make much sense returned to the store… Read Full Review

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★☆☆☆☆

“No Refund Policy”

Written on: 16/10/2013

Tried to return something before leaving the shopping center just 1 hr after purchase. Refund refused just a gift card! … Read Full Review

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★☆☆☆☆

“No Refunds of Postal Charges for Returning Damaged Goods”

Written on: 16/10/2013

I ordered and received a football shirt, ordering easy,delivery speedy.Shirt was badly packed,still on the hanger.I assume that during transit, the hanger ripped through the shirt and plastic bags it was packed in.I returned the item, as advised at the cost of £4.10, requesting an exchange of the shirt and a refund of my postal cost. I have received the exchanged item (which is actually quite soiled) and despite several e mails to sports direct, have not been given a refund of my postage. I am… Read Full Review

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★☆☆☆☆

“Immoral Traders”

Written on: 14/10/2013

This is a common complaint but obviously they are just oblivious to the complaints. I Purchased a pair of trainers on the understanding I could return them if I kept them in the original packaging( as informed by the sales assistant) I did return them and was TOLD NO REFUNDS. Manager told me that I should have the small print on the reverse of the till receipt!!! Very offhand just gave me a complaint form. I understand that SD are within their legal rights but they are morally bereft. Most… Read Full Review

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★★★★★

“I like Sportsdirect”

Written on: 09/10/2013

I have bought from Sportsdirect online and instore, multiple times. I have never yet had a problem with them. People have talked about the return policy being dodgy, but I have never had to return anything, so may be I got lucky. But I always keep an eye out for their deals. I have bought sports equipment when they have been on sale up to 80% discount from RRP and compared to Ebay and Amazon. And the quality of the products have been spot on. I am still wearing a pair of shoes I bought 4 years… Read Full Review

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★☆☆☆☆

“shocking service”

Written on: 05/10/2013 by Lee123timperley (1 review written)

Shop didn't have correct size for a pair trainers I bought for my partner so I purchased a similar trainer. Then realised they had the trainer she wanted online and much cheaper. So I bought them presuming I could take the original trainers back within 2 days of being bought and obviously not worn. Their policy is exchange only on any product and pointed to the back of the receipt (which you only get post purchase so talk about advising you of their policy after the horses bolted!) wrote to the… Read Full Review

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★☆☆☆☆

“ Waste of money! Never buy from them again!”

Written on: 03/10/2013

So many defective items... They are trying to get rid of the junk by selling it online on SALE. Actually the sale does not worth it at all..... I have seen so many of their junks. tHe items even do not worth the return cost!!! I received a pear of shoes and each shoe was different size, also defective jeans and so on... I will never buy from them again. Basically they sell only staff of poor quality and that's why they are so cheap!… Read Full Review

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★★★★★

“Excellent”

Written on: 30/09/2013

Ordered online Saturday Lunchtime, Delivered 1pm Monday. Excellent… Read Full Review

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★☆☆☆☆

“BEWARE - They add items you did not order”

Written on: 24/09/2013

On receipt of my item I realised that Sports Direct had added and charged for a magazine which I did not order and did not want. I e mailed and they told me it was my fault and to return it at my expense. I sent a second e mail saying this was unacceptable which they did not bother to reply to. This company treats customers with contempt and at the very least is adopting unethical practices to get more money out of customers. I will never use them again and I will share my experience with as… Read Full Review

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★★☆☆☆

“Poor product reviews are removed”

Written on: 23/09/2013 by mrpip2013 (1 review written)

I have purchased quite a few products from sports direct with the majority ok, but have had various bad items from them, if you put in a bad product review, the moderators just remove them, what's the point of asking for reviews if they don't like what you truly think!!… Read Full Review

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★☆☆☆☆

“Wrong size delivered - exchange requets ignored”

Written on: 22/09/2013

I ordered mens trainers. They delivered wrong size. I have submitted the exchange request immediately (including photo of the wrong item). They simply ignored it. Do not purchase anything there! It's a waste of money!… Read Full Review

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★☆☆☆☆

“Yodel: excellent. Sports Direct: shambolic”

Written on: 20/09/2013 by JJ1 (7 reviews written)

It's ironic that Sports Direct uses Yodel, a courier which is well organised and efficient. Two days after ordering, the goods were delivered, in what seemed like a textbook online transaction. Until I opened the package. Instead of a pair of black Lee Cooper wellington boots, there was a pair of black Lee Cooper leather boots (quite horrible ones, too). I won't bore you with the minutiae, but two emails I have sent to inform Sports Direct of their error have gone unanswered - not even… Read Full Review

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★☆☆☆☆

“Sneaky practices”

Written on: 18/09/2013

I ordered from SD a few months ago and just as I was about to click pay I thought, 'hang on, what's that extra thing in my shopping cart? Did I accidentally add it?' I had forgotten about this when I ordered some trainers last week and as I was in a rush paid quickly and only afterwards found they had put a magazine in my cart and charged me £1. I tried to cancel the order but they don't have a facility for this. I'm going to return the trainers and the magazine (if they ever arrive) and I… Read Full Review

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Exapt_Brit's Comment

Written on: 18/09/2013

I couldn't agree more. I tried adding a sports direct magazine review about the £1 catalogue (coz that's what it really is) that they forced upon me. I've cut & pasted their response (now I can understand why there are 45 magazine reviews, but only 2 appear on their site!!!);

Dear ***** *
Your Comment/Reply:
What an amazing magazine. I love it and I am so happy that you decided that it should be added to my cart. It was a great idea to send me this magazine without asking me.
posted on site on 17/09/2013
has been Disapproved and Removed by the moderator.

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