Sports Direct Reviews - www.sportssdirect.com

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★★☆☆☆
1.7 / 5
18.2% of users recommend this
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★★☆☆☆

“Poor product reviews are removed”

Written on: 23/09/2013 by mrpip2013 (1 review written)

I have purchased quite a few products from sports direct with the majority ok, but have had various bad items from them, if you put in a bad product review, the moderators just remove them, what's the point of asking for reviews if they don't like what you truly think!!… Read Full Review

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★☆☆☆☆

“Wrong size delivered - exchange requets ignored”

Written on: 22/09/2013

I ordered mens trainers. They delivered wrong size. I have submitted the exchange request immediately (including photo of the wrong item). They simply ignored it. Do not purchase anything there! It's a waste of money!… Read Full Review

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★☆☆☆☆

“Yodel: excellent. Sports Direct: shambolic”

Written on: 20/09/2013 by JJ1 (6 reviews written)

It's ironic that Sports Direct uses Yodel, a courier which is well organised and efficient. Two days after ordering, the goods were delivered, in what seemed like a textbook online transaction. Until I opened the package. Instead of a pair of black Lee Cooper wellington boots, there was a pair of black Lee Cooper leather boots (quite horrible ones, too). I won't bore you with the minutiae, but two emails I have sent to inform Sports Direct of their error have gone unanswered - not even… Read Full Review

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★☆☆☆☆

“Sneaky practices”

Written on: 18/09/2013

I ordered from SD a few months ago and just as I was about to click pay I thought, 'hang on, what's that extra thing in my shopping cart? Did I accidentally add it?' I had forgotten about this when I ordered some trainers last week and as I was in a rush paid quickly and only afterwards found they had put a magazine in my cart and charged me £1. I tried to cancel the order but they don't have a facility for this. I'm going to return the trainers and the magazine (if they ever arrive) and I… Read Full Review

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Exapt_Brit's Comment

Written on: 18/09/2013

I couldn't agree more. I tried adding a sports direct magazine review about the £1 catalogue (coz that's what it really is) that they forced upon me. I've cut & pasted their response (now I can understand why there are 45 magazine reviews, but only 2 appear on their site!!!);

Dear ***** *
Your Comment/Reply:
What an amazing magazine. I love it and I am so happy that you decided that it should be added to my cart. It was a great idea to send me this magazine without asking me.
posted on site on 17/09/2013
has been Disapproved and Removed by the moderator.

Please note that all reviews must apply to the specific product in question and any comments containing inappropriate or bad language will be removed.

Any enquiries regarding delivery, sizing information and difficulties with your order should be sent to our Customer Services department.




Note: This email is an autogenerated response, please don't reply to it.

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★☆☆☆☆

“This company is terrible”

Written on: 17/09/2013

I ordered a ski suit for a little boys birthday and paid through PayPal . S.direct emailed and said the payment was refused. Next thing is my PayPal friends text me to say payment was sent. How do I get in touch with these gangsters?… Read Full Review

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★☆☆☆☆

“Dire, avoid at all costs”

Written on: 17/09/2013

I regularly shop in Sports Direct stores, but I have only bought online twice. Both times I have been sent faulty, third-rate goods. The first time, a jacket with a ripped pocket. The second, a stove with items missing and a camping table which was not only broken but also rusting! Their customer service is non-existent. Their returns procedure is overly complicated and at your initial cost, leading me to think that this an intentional ploy so that you either decide that returning the item… Read Full Review

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★☆☆☆☆

“Deceptive, sneaky company, who add items you don't order.”

Written on: 16/09/2013

What a short-sighted company. I have always been happy with what I've bought from them, great pricing and selection, plus cheap postage costs. I would have continued shopping forever. But as with other people, I received an order with an unwanted magazine automatically added by them. It's not the £1 charge, it's the sneakiness that irritates me, I will happily go to war with them over this unwanted £1 charge, involving my credit card company and the better business bureau, to make them… Read Full Review

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★☆☆☆☆

“Sports Direct ............... Anything But Direct”

Written on: 14/09/2013 by wuz_uk (1 review written)

I know you have read this before but if they need to take £1 off me without my permission i find that deeply concerning,furthermore i think they are in breech of online sales regulations. I will be posting this question to Trading Standards… Read Full Review

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★☆☆☆☆

“AVOID SPORTS DIRECT”

Written on: 13/09/2013 by HYACINTHBOQUET (2 reviews written)

NOTICED LIKE MANY OTHERS HAVE STATED THAT AFTER CHECKING ORDER AND SEEMING FINE ON CHECKOUT A PRODUCT £1 HAD BEEN ADDED WITHOUT MY PERMISSION.HAD PAID FOR NEXT DAY DELIVERY AND THE FOLLOWING DAY WAS STILL NOT DISPATCHED SO RANG THEM UP AND ASKED TO CANCEL ORDER DUE TO DELAY AND ADDING TO ORDER.TOLD COULD NOT AS WAS DISPATCHED YET AGAIN AS OTHERS HAVE STATED WAS NOT DISPATCHED AND COURIER DID NOT HAVE IT. ANOTHER DAY LATER GET DISPATCH EMAIL AFTER MY RIGHTS UNDER DISTANCE SELLING WERE… Read Full Review

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Hyacinthboquet's Response to HYACINTHBOQUET's Review

Written on: 13/09/2013

Bingo adding 9PM was the supposed non visit and it has been confirmed by senior yodel high up apparently that they can see the note of delivery attempted scan was done from the local couriers HOUSE :--------O YOU COULD NOT MAKE UP SUCH A FARCE AND MANY MANY ARE TWEETING I ASKED FOR NEXT DAY WHERE IS IT,TAKE A LOOK FOR YOURSELF !

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★☆☆☆☆

“Late delivery and they don't reply”

Written on: 10/09/2013 by ilovehazp (2 reviews written)

I placed an order Sunday evening and paid over £5 for next day delivery, to ensure that my order arrived on Tuesday. I received a tracking number on Monday which showed that the items had not been dispatched - so they weren't going to arrive on Tuesday. I emailed them using their online form and immediately received a response saying my order has been dispatched and another link to my tracking. The tracking showed that the courier did not have the order. The email did not even have an… Read Full Review

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★☆☆☆☆

“'Free Delivery' is a 'greedy' trick!”

Written on: 09/09/2013

Ordered online, their website says if you order over £100, the postage is free.... so did just that but when I went to checkout and went for their 'normal' postage (which would have been free because over £100) their website kept on telling me that 'they do not deliver in my area' but as soon as I clicked 'next day delivery' which would cost me £5.99 it went through! Tried it several times and the same thing kept happening - this 'free delivery' over £100 is a 'greedy' trick!… Read Full Review

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★☆☆☆☆

“I am so much disappointed with them..I was given wrong...”

Written on: 06/09/2013

I am so much disappointed with them..I was given wrong information from their store staff.I wanted to return the item but they were very rude and gave me the policy list ..worst part is no obne from soports direct took my complaint seriously I called so many time to their head office but no one answered my call.They cheat on customer..they just want money from you and once they have it they are least bothered of the service. I would never recommend it to anyone… Read Full Review

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★☆☆☆☆

“Extra items added on every order”

Written on: 03/09/2013

My previous order they sneeked a mug for a £1, and now they add a magazine for a £1. You have to go back to the basket to remove it. This is just abuse of the system, have they not learnt from the banks and compensation for selling things that you didn't want. Also if you receive faulty goods you pay to return them, large items are expensive to return… Read Full Review

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★☆☆☆☆

“Gift card not to be used on line”

Written on: 02/09/2013

Being a .com store you think that you are given a gift card for Sportsdirect.com you would be able to use it on line. Oh no you can't.I live in the middle of no were. So If your wishing to buy a gift card for some one make sure they have a big store near by. If not don't bother buying one… Read Full Review

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★☆☆☆☆

“BEWARE....Item added to order ”

Written on: 29/08/2013

i ordered pair of trainers and completed checkout asking for express delivery. 2 issues occurred with this transaction. 1. additional item (mug) placed to order charging me 99p extra 2. delivery took 3 working days (should have been under 24hrs) irrespective of additional cost occured, they actually took money out of my account for service that i did not receive, and for items i did not order do not buy from them… Read Full Review

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★★★★☆

“Surprisingly fast delivery!”

Written on: 20/08/2013

I was immediately concerned about my orders after reading the reviews (which was mostly negative) as I've placed an order without thinking twice and reading the store's reviews first. Turns out, my order arrived earlier than expected and I was able to track my item on DHL's website in real time! I am definitely pleased of course. Apart from the extremely sloppy state of the packaging, the items seems to be in a good condition. Not too bad, I would say. Read a review where the user stated… Read Full Review

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★☆☆☆☆

“Can't even get a name right”

Written on: 20/08/2013

We wanted to get Lonsdale products for our store in Canada, sportdirect being the owner of the brand was contacted many times to answer 2 questions one about VAT - that shouldn't be charged when goods are leaving the country and one about using our own transporter for the goods... It took over 4 exchanges to get a comprehensible answer... I sign all my email and my name is "Audrey" I have been called Dear Canada and Dear Sir--- I had to get mad and put pressure to get a final answer (which… Read Full Review

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★☆☆☆☆

“Still waiting”

Written on: 19/08/2013

I pre-ordered football boots and complete soccer kit and other bits mid June to be delivered mid July. The whole order cost over €120 and so far there has been one completely wrong delivery and to date only the jersey out of the soccer kit has been delivered. Have emailed regularly with only one reply to say my case was being handled by one specific person and that they would either phone or email me. That was a week ago and I havent heard a thing despite me emailing again. I will review… Read Full Review

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★☆☆☆☆

“Cheap goods that break”

Written on: 17/08/2013

Brought some apparently high quality tracksuit trousers. They split in the 1st week. Brought a squash racket. After 6 games, strings broke… Read Full Review

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★☆☆☆☆

“Still waiting”

Written on: 17/08/2013 by lisalobe (1 review written)

I pre-ordered football boots and complete soccer kit and other bits mid June to be delivered mid July. The whole order cost over €120 and so far there has been one completely wrong delivery and to date only the jersey out of the soccer kit has been delivered. Have emailed regularly with only one reply to say my case was being handled by one specific person and that they would either phone or email me. That was a week ago and I havent heard a thing despite me emailing again. I will review… Read Full Review

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