Sports Direct Reviews - www.sportssdirect.com

Click here if this is your business
★★☆☆☆
1.7 / 5
18% of users recommend this
Click here if this is your business
  • Customer Service

  • Quality of website

  • Value For Money

? Ask our helpful community of experts about this product or company
Sports Direct www.sportssdirect.com - Ask a question now

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

★☆☆☆☆

“Upselling and very underhanded”

Written on: 11/12/2013 by 3wfr (1 review written)

I purchased a polo shirt as a gift, I noticed that there was '2' additional items added to the order. one of the items was a cup and the other a magazine and charged me an extra £1 for. Ironic that the amount is only £1, however. Matter of the fact is that they added them without my knowledge until after I had made payment. After the order was placed, I then sent it '2' emails to cancel the order to the correct departments. However, as of this morning the payment from pyapal was still… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Undelivered and cant contact anyone!!!”

Written on: 08/12/2013

I paid for next day delivery to receive my goods on the Tuesday - Friday I am still fighting to get my parcel, the delivery company (YODEL) have not even tried to deliver it and its one excuse after another saying its because I haven't put a company name on the delivery address even though a unit number is on there. I had a package delivered last week by this company with the exact same address and that got delivered so what really is the problem. To call customer services at Sports Direct it… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Customer service sucks!”

Written on: 05/12/2013 by Mytzyus (1 review written)

I paid my order on 1st of December. Today, 5th of December my order is still waiting for the courier pickup. I send 2 emails to ask about this problem but this is the second day without answer. This is my last order on this crappy website!… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Cheap stuff - poor company”

Written on: 04/12/2013 by neverrob (2 reviews written)

Although the stuff maybe cheap online, the people who work in the dispatch office are uterly inept. Ive ordered about 5 things now and each time there has been some sort of problem with what ive received. Dont hold your breath for any sort of apology, indeed they will strongly intimate that its your fault. How can a missing item from my order be my fault! … Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★☆☆☆

“Faulty Product & Suppressed Reviews”

Written on: 21/11/2013 by Number3 (1 review written)

Whilst ordering some football boots, I ordered a skill ball at the same time, since I was paying postage anyway. I thought at £2.50, you couldn't go wrong, but on inflation it's so out of shape it's not even usable. Given to get a refund or replacement you have to return the product by registered post and then trust their judgement of it, I decided it wasn't worth the hassle. I did however, write what I considered to be a balanced review of the ball on the review section of their website. I'm… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Never go back”

Written on: 11/11/2013

hello. I had comfortless situation. I bought 3 weeks ago a jumper to the sport direkt. Today i am wearing this jumper and i go to again shoping to the sport direckt. when I finished ( i dont bought nothing) the security guard told me "STOP Please" . And Hi is asked take off my jumper. I was wait 10 minits in the shop. I was hurt and embarrassed and didn't know what to say.Later hi is asked forgiveness from me. This happened in Wembley… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“Fair deal”

Written on: 10/11/2013 by flshop (1 review written)

They delivered wrong size boots to me. I live in Ukraine, so sending the item back would be nonsense because of delivery fee. After a month of e-mailing back and forth they offered to refund the cost of the wrong item. I made 3 orders total and recommended them to my friends. No problems at all!… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Rude staff”

Written on: 06/11/2013

I was told by a member of staff that them not taking back sports bra was "common sense" and that I should have asked when I bought them - rude rude I wrote a letter to complain response made no reference to the rude staff just the no return of sports bra Avoid at all costs I will never shop in,this store again… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Poor delivery ”

Written on: 05/11/2013

My order was dispatched and according to tracking was on the delivery van but no guarantee of delivery for a further two days. Waited in all day, phoned delivery firm Yodel and was told the parcel had been returned to depot because it had been put on the wrong van. Why does Sports Direct use such an incompetent delivery firm and have a delivery system where you have to wait in for up to three days for your parcel? Most annoying that there is no way to contact Sports Direct to ask them what is… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★☆☆☆

“NEVER EVER AGAIN!!!!!!”

Written on: 03/11/2013 by flintlestar (1 review written)

I spotted a bike on display i thought it would look nice, after waiting 3 minutes a member of staff arrived. He took the bike off the wall. I sat on it it was amazing i said i would take the bike. The man said Sorry i cannot sell it you there is only this one left none in the boxes. i said i can wait for you to put it in a box he said sorry i cannot. When walking out of the shop a woman asked if we got what we were looking for we told her the man would not sell it to us. She then said she will… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★☆☆☆

“anybody knows?”

Written on: 01/11/2013

I made an order and it was cancelled before dispatch. Anybody had this situation? They said that they don't take the money from account but I don't see it in my account. How long it takes to be back the money in my account?… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“MAOC”

Written on: 30/10/2013 by yournan12345 (1 review written)

FCB GET OUT OF OUR CLUB !!!!!! TIME4CHANGE YOUR A JOKE !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! #nufc… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Exceptionally poor customer care standards at evey level”

Written on: 30/10/2013 by delavina16 (1 review written)

My first telephone contact (once I had been able to track down the number, because S.D. takes care not to display it anywhere at all on its website) with customer services indicated that I was 12th. in the queue. Matters only grew worse from there on in. I was fobbed off with promises to return a call. Then I was sent an automated email which indicated that I should receive a response in 1-5 working days "or longer". Try no response in 22 days. Second e mail, and a recorded delivery letter, no… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★☆

“I've ordered loads of stuff from Sports Direct via...”

Written on: 29/10/2013

I've ordered loads of stuff from Sports Direct via their website and in store. Brilliant customer service. I've not had any problems with them and I will carry on using them. When I taken stuff back they were willing to exchange the product there and then. … Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Delivery lost in the post”

Written on: 25/10/2013

Delivery has failed to arrive and they refuse to even contact the delivery person to see why. Appalling service. Having to chase a random delivery man on his mobile to see why he couldn't deliver to a shop with receptionists when it is open all day. A problem with the address it seems?? A shop on the high street with car access...never again… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Charged for mug, magazine, postage when shoes out of stock”

Written on: 20/10/2013

Unbelievable. Ordered shoes for son and paid for them. Informed next day order cancelled as shoes out of stock. Then received magazine and horrible massive mug and was charged £4.99 for items plus postage and packing. Waiting to hear back from them following email about refund… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“My first order with sport direct and never again”

Written on: 18/10/2013 by Londontown13 (1 review written)

I always do my shopping in the store, but for the first time I order online and my bill was over £100 and the service I received, I would never recommend to any one or thinking to do another order online. First I order size 7 and green colours shoes, but I received two size 8 and grey colour. I do not understand is not rocket, is have skills to know the different between colours and size. I am very disappoint with your online service and never again… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Incorrect information on web site and no refund given”

Written on: 16/10/2013 by flyfifer99 (2 reviews written)

I bought a pair of Adidas golf shoes after reading that they had a"waterproof membrane".Tried them next day at local course where it hadn't rained for a week but the morning grass was wet.After 3 hours on the course my socks were soaking wet.I returned then to the Glenrothes store where I had purchased them and was told that I couldn't have a refund but that I must accept a gift voucher.I emailed customer service and after a few emails which didn't really make much sense returned to the store… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“No Refund Policy”

Written on: 16/10/2013

Tried to return something before leaving the shopping center just 1 hr after purchase. Refund refused just a gift card! … Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“No Refunds of Postal Charges for Returning Damaged Goods”

Written on: 16/10/2013

I ordered and received a football shirt, ordering easy,delivery speedy.Shirt was badly packed,still on the hanger.I assume that during transit, the hanger ripped through the shirt and plastic bags it was packed in.I returned the item, as advised at the cost of £4.10, requesting an exchange of the shirt and a refund of my postal cost. I have received the exchanged item (which is actually quite soiled) and despite several e mails to sports direct, have not been given a refund of my postage. I am… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
overview