Sports Direct Reviews - www.sportssdirect.com

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★☆☆☆☆

“Poor quality products, poor service”

Written on: 10/08/2014 by Taylor-Alt234 (1 review written)

Bought some leggings for my 4 year old. Within a day they had a hole in them. First wash, they faded and went bobbly. Tried to buy some daps. Saw 2 for £7 on one pair, and 2 for £9 on another (all the same size). Took them to the counter, and told the cashier that I didn't understand the diffence. Apparently one was for Youth, and the other Ladies. She went to find another pair, and came back with a mismatched/labelled pair. No other shoes were in stock. She declined my offer… Read Full Review

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★☆☆☆☆

“Refund Refusal”

Written on: 08/08/2014 by Boy's Name41 (1 review written)

Bought a pair of chinos in Southport Store. No time to try them on but at home realised the openings to the legs were so small I could not even get them over my feet!! Clearly unfit for purpose. Returned them the next day unused, with all tags and labels on plus receipt. Refund refused. Asked to see manager. Gangly youth appeared 20 minutes later claiming to be manager. I explained the situation. He refused refund. I explained law to him. He smirked and refused again. I explained I wasn't… Read Full Review

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★☆☆☆☆

“Flaming Fuming”

Written on: 05/08/2014

The only reason i've put 1 star is because i can't put 0. I ordered a football shirt last week online, it finally came today. Whilst it was the right top it came in absolutely disgusting condition. Where the white was supposed to be it was covered in black dirt. I do not expect to pay over £30 for a childs football shirt aswell as pay delivery charges to have it delivered filthy. To make matters worse, i'm expected to pay yet more postage costs to return it! NEVER again will i shop online at… Read Full Review

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★☆☆☆☆

“What a dreadful company!!!!”

Written on: 04/08/2014 by wilko50 (13 reviews written)

I brought a dangerous snorkel set(hot tuna)from here and returned for a refund which they were not prepared to give even thought the product was not fit for purpose. Customer reviews stated the item could likely cause drowning it was so bad. The whole vibe in these stores is quite nasty and they were almost trying to be intimidating when I asked for my money back. A gift card was offered but there would be nothing I would want from this place after buying this rubbish. Crappy shop , never… Read Full Review

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★☆☆☆☆

“Never Again”

Written on: 02/08/2014 by Antony405 (1 review written)

Awful awful shop. Terrible customer service. Never answer the phone, appalling returns policy. Run by a bunch is disinterested, disinvested kids… Read Full Review

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★☆☆☆☆

“No refunds given!”

Written on: 27/07/2014 by Johany1972 (1 review written)

A bought a pair of running shoes from their shop. The way the pricing is structured, it looks like you're getting a great deal when you buy the Karrimor shoes. They're reduced from about £130 down to £60 - sounds like a great deal. However, when I got home I read a review of Karrimor (too late alas) and found out that since they have been bought by SportsDirect, the quality has reduced significantly. Not only that, but the specific pair of shoes I bought were really bad quality. I… Read Full Review

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★☆☆☆☆

“Infuriating! Lame operations, lame delivery, lame...”

Written on: 22/07/2014 by Gillespieji346 (1 review written)

Ordered one product, came in the wrong size. Ordered other two products. One faulty. One different than the order in terms of product, color AND size! And the product was dirty from being tried on i guess. The product ordered charged but a cheaper product received. Returns not covered. LAME! LAME! LAME!… Read Full Review

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★☆☆☆☆

“Not as advertised”

Written on: 16/07/2014 by djBlackburn425 (1 review written)

Ordered a 'new' pair of trainers as a birthday. Parcel was delivered on time but once I opened the box to check them over, they have clearly been worn - dirty marks on the soles, scuffs on the front and the tags have been cut off and left loose in the box - can't give these as a gift so going to have to PAY to return them for a refund. This wouldn't be an issue if it was clear that you were buying shoes that had been returned. Shall not be using Sports Direct again, very disappointed!… Read Full Review

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★☆☆☆☆

“Unprofessional till staff and incompetent manager”

Written on: 16/07/2014

I went to shop and met a unprofessional and rude till staff. She was not interested in serving customers, very straight face and no smile or courtesy to greet customer. she was banging stuff as if she was trying to display her unhappiness to work in shop. when requested to open the shoe box she came across very rudely. when asked to meet shop manager he came across as very stubborn and showed no interest in matter. He was only interested in protecting his staff. This was really awful behavior… Read Full Review

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★☆☆☆☆

“items where not included in the package.”

Written on: 15/07/2014 by Perryjz151 (1 review written)

items where not included in the package… Read Full Review

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★☆☆☆☆

“Shocking service”

Written on: 14/07/2014 by Abbiehick (1 review written)

Sports direct are incapable of sending out the right order. I ordered a hoddie age 3-4. Sports direct sent out age 2-3. So then sent it back today the replacement came and once again it is the wrong size. How hard is it to check the right item is being sent out. There was only one item on my list it is ridiculous. I for one will never be shopping on line or in store again. I didn't even receive an apology the second time round. I will be getting my money back and I will be shopping else where… Read Full Review

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★☆☆☆☆

“faulty suitcase”

Written on: 14/07/2014 by luRooney466 (1 review written)

spend £5.99 on next day delivery for 4 dunlop suitcase. One had a big hole were the the seam had come away. now have to wait to have it collected. than wait for a replacement.Not one bit happy....spent over £85 to have faulty product… Read Full Review

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★☆☆☆☆

“terrible service”

Written on: 13/07/2014 by jajanono (1 review written)

Recently I visited sports direct in chingford,to buy a new pair of football boots. I asked the shop assistant for a size 9 in two different trainers. After waiting for over 30 minutes a different person returned and by the a long que had accumulated. I ended up being the last to be served and was pleasantly told that neither shoe is available in a 9. I was not happy with the service as I didn't even receive an apology… Read Full Review

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★★★★☆

“Immediate exchange, no quibble”

Written on: 10/07/2014

My 6 week old Karrimor "waterproof" walking shoes leaked like a sieve in dew laden grass. Sports Direct Cirencester exchanged them with a smile even without a receipt. Cannot fault that service. Hopefully the new shoes will live up to their name… Read Full Review

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★☆☆☆☆

“Misleading signage and no refund, not even left the store”

Written on: 08/07/2014

Dont even deserve 1 star rating but cant leave zero stars, signage misleading picked up a baby England football outfit paid for it with other things, thought total was too much so checked items while still in store and then refused a refund when charged double the expected cost.. Really stroppy staff, talked to me like i was dirt on the bottom of their shoe. Plenty of good sports stores around, will never use this place again. Contacted customer service who were equally unhelpful.They said… Read Full Review

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★☆☆☆☆

“Awful would not recommend”

Written on: 07/07/2014 by Nikkidoc (1 review written)

Awful I asked for large men's got small boys , delivery was fast but not really any use if they send you the wrong item , sent the shorts back within a hour of getting them . Still awaiting the refunds that they need to do in 3 different transactions ???????? I can see me not getting the refunds as customer services rant the best either has ended up costing me a fortune on calls recorded deliver ect DO NOT USE… Read Full Review

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★☆☆☆☆

“COMPLAINT WAS NOT DEALT WITH ON MISSING ITEMS OF DELIVERY”

Written on: 03/07/2014 by Emelyh362 (1 review written)

Ordered a badminton racket 2 weeks ago. As illustrated on web the racket did not come with a case. I have never had a racket without a case previously. Complaints took longer than 5 working days to get back to which was their normal response time and the answer to missing case was "we will not be sending a case, please send item back for a refund". I was hoping to get the matter sorted, not for Sports Direct Customer services to just ask for item back. Very Unhelpful and poor customer service… Read Full Review

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★☆☆☆☆

“Mike Ashley is a thief”

Written on: 02/07/2014 by andy93 (1 review written)

Never order online, they will basically take your money. There's no customer service what so ever so if your item is worng/faulty(9/10 it will be)then be prepared to accept your losses as they will not help you in any way. Do not be fooled into thinking that because they are a big company you will receieve support and safety as this is not the case… Read Full Review

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★☆☆☆☆

“This store does not refund. !!!!!!”

Written on: 29/06/2014 by Ael01 (1 review written)

Bought a track suit yesterday in Croydon - it didn't fit so returned it today - company policy they don't refund ! No one told me when I paid for it - but it's written on the back of the receipt by which time you have bought the item - £65 down the drain - would never shop there again they couldn't give a toss - dreadful customer service !!!… Read Full Review

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★☆☆☆☆

“The Worst Costumer service ever”

Written on: 26/06/2014 by Mkt_phoenix (1 review written)

I placed an order. The order was sent and the tracking number took me to DHL site. Everything ok. The Order arrived at Portugal in 3 days. I waited 1 week, 2 weeks... and called to DHL. From DHL they told me that they also had a ticket open for that order because the package had never arrived to DHL... (WHAT) this is amazing. Both of this companies are paying a great service. SportsDirect who delivers the non existing package and DHL who put's it on the tracking and confirms all the steps even… Read Full Review

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