Sports Direct Reviews - www.sportssdirect.com

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★★☆☆☆
1.7 / 5
17.9% of users recommend this
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★★★★☆

“Happy Enough”

Written on: 01/01/2014

I nervously placed my order of 5 pairs of trainers from the "sale" section on 30th December around 18:30hrs, hoping against hope that all would go well for next day delivery.The next day, all went well until I received a text from Yodel advising me that my parcel had been delivered at midday! Impossible as I had been home at the time and not received the goods. I looked online and made a call.A Yodel rep informed me that a signature had been received. Who's? For which house number? A… Read Full Review

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★★★★★

“From Sweden”

Written on: 20/12/2013

Nice prices, delivery to my door here in Sweden very quick! I´m going to order from here again. I didn´t find this stuff I ordered in Sweden so this site was perfect. Kind Regards Sebastian… Read Full Review

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★☆☆☆☆

“"The company is very SSSStupi-d. They used DHL, every...”

Written on: 17/12/2013

"The company is very SSSStupi-d. They used DHL, every expensive courier, to ship but they are unwilling to buy packing boxes. I received my items packed simply in a plastic bag! All the items are damaged to some extent. None of them are suitable for gifts. The most frustrating shopping experience in my life!! I contacted them via email, no response at one week at all. No customer service phone number is provided on their website! Disappointed that Trustpilot does not allow to give a 0 star… Read Full Review

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★★★☆☆

“Products cheap.. but that's it.”

Written on: 12/12/2013 by djferros (36 reviews written)

I've ordered twice. Had the goods sent to Spain for just 5 euros, is cheap! Most of the items are cheap apart from some of the more highly priced goods, which are the same price elsewhere, so ignore the exaggerated mark down price! I do though have a problem with their review system which doesn't actually allow you to leave any type of review which is not full of praise such as 'best product in world' type review. For example, with one purchase, I purchased some socks for my kid, the sizes… Read Full Review

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★☆☆☆☆

“Upselling and very underhanded”

Written on: 11/12/2013 by 3wfr (1 review written)

I purchased a polo shirt as a gift, I noticed that there was '2' additional items added to the order. one of the items was a cup and the other a magazine and charged me an extra £1 for. Ironic that the amount is only £1, however. Matter of the fact is that they added them without my knowledge until after I had made payment. After the order was placed, I then sent it '2' emails to cancel the order to the correct departments. However, as of this morning the payment from pyapal was still… Read Full Review

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★☆☆☆☆

“Undelivered and cant contact anyone!!!”

Written on: 08/12/2013

I paid for next day delivery to receive my goods on the Tuesday - Friday I am still fighting to get my parcel, the delivery company (YODEL) have not even tried to deliver it and its one excuse after another saying its because I haven't put a company name on the delivery address even though a unit number is on there. I had a package delivered last week by this company with the exact same address and that got delivered so what really is the problem. To call customer services at Sports Direct it… Read Full Review

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★☆☆☆☆

“Customer service sucks!”

Written on: 05/12/2013 by Mytzyus (1 review written)

I paid my order on 1st of December. Today, 5th of December my order is still waiting for the courier pickup. I send 2 emails to ask about this problem but this is the second day without answer. This is my last order on this crappy website!… Read Full Review

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★☆☆☆☆

“Cheap stuff - poor company”

Written on: 04/12/2013 by neverrob (2 reviews written)

Although the stuff maybe cheap online, the people who work in the dispatch office are uterly inept. Ive ordered about 5 things now and each time there has been some sort of problem with what ive received. Dont hold your breath for any sort of apology, indeed they will strongly intimate that its your fault. How can a missing item from my order be my fault! … Read Full Review

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★★☆☆☆

“Faulty Product & Suppressed Reviews”

Written on: 21/11/2013 by Number3 (1 review written)

Whilst ordering some football boots, I ordered a skill ball at the same time, since I was paying postage anyway. I thought at £2.50, you couldn't go wrong, but on inflation it's so out of shape it's not even usable. Given to get a refund or replacement you have to return the product by registered post and then trust their judgement of it, I decided it wasn't worth the hassle. I did however, write what I considered to be a balanced review of the ball on the review section of their website. I'm… Read Full Review

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★☆☆☆☆

“Never go back”

Written on: 11/11/2013

hello. I had comfortless situation. I bought 3 weeks ago a jumper to the sport direkt. Today i am wearing this jumper and i go to again shoping to the sport direckt. when I finished ( i dont bought nothing) the security guard told me "STOP Please" . And Hi is asked take off my jumper. I was wait 10 minits in the shop. I was hurt and embarrassed and didn't know what to say.Later hi is asked forgiveness from me. This happened in Wembley… Read Full Review

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★★★★★

“Fair deal”

Written on: 10/11/2013 by flshop (1 review written)

They delivered wrong size boots to me. I live in Ukraine, so sending the item back would be nonsense because of delivery fee. After a month of e-mailing back and forth they offered to refund the cost of the wrong item. I made 3 orders total and recommended them to my friends. No problems at all!… Read Full Review

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★☆☆☆☆

“Rude staff”

Written on: 06/11/2013

I was told by a member of staff that them not taking back sports bra was "common sense" and that I should have asked when I bought them - rude rude I wrote a letter to complain response made no reference to the rude staff just the no return of sports bra Avoid at all costs I will never shop in,this store again… Read Full Review

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★☆☆☆☆

“Poor delivery ”

Written on: 05/11/2013

My order was dispatched and according to tracking was on the delivery van but no guarantee of delivery for a further two days. Waited in all day, phoned delivery firm Yodel and was told the parcel had been returned to depot because it had been put on the wrong van. Why does Sports Direct use such an incompetent delivery firm and have a delivery system where you have to wait in for up to three days for your parcel? Most annoying that there is no way to contact Sports Direct to ask them what is… Read Full Review

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★★☆☆☆

“NEVER EVER AGAIN!!!!!!”

Written on: 03/11/2013 by flintlestar (1 review written)

I spotted a bike on display i thought it would look nice, after waiting 3 minutes a member of staff arrived. He took the bike off the wall. I sat on it it was amazing i said i would take the bike. The man said Sorry i cannot sell it you there is only this one left none in the boxes. i said i can wait for you to put it in a box he said sorry i cannot. When walking out of the shop a woman asked if we got what we were looking for we told her the man would not sell it to us. She then said she will… Read Full Review

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★★☆☆☆

“anybody knows?”

Written on: 01/11/2013

I made an order and it was cancelled before dispatch. Anybody had this situation? They said that they don't take the money from account but I don't see it in my account. How long it takes to be back the money in my account?… Read Full Review

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★☆☆☆☆

“MAOC”

Written on: 30/10/2013 by yournan12345 (1 review written)

FCB GET OUT OF OUR CLUB !!!!!! TIME4CHANGE YOUR A JOKE !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! #nufc… Read Full Review

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★☆☆☆☆

“Exceptionally poor customer care standards at evey level”

Written on: 30/10/2013 by delavina16 (1 review written)

My first telephone contact (once I had been able to track down the number, because S.D. takes care not to display it anywhere at all on its website) with customer services indicated that I was 12th. in the queue. Matters only grew worse from there on in. I was fobbed off with promises to return a call. Then I was sent an automated email which indicated that I should receive a response in 1-5 working days "or longer". Try no response in 22 days. Second e mail, and a recorded delivery letter, no… Read Full Review

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★★★★☆

“I've ordered loads of stuff from Sports Direct via...”

Written on: 29/10/2013

I've ordered loads of stuff from Sports Direct via their website and in store. Brilliant customer service. I've not had any problems with them and I will carry on using them. When I taken stuff back they were willing to exchange the product there and then. … Read Full Review

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★☆☆☆☆

“Delivery lost in the post”

Written on: 25/10/2013

Delivery has failed to arrive and they refuse to even contact the delivery person to see why. Appalling service. Having to chase a random delivery man on his mobile to see why he couldn't deliver to a shop with receptionists when it is open all day. A problem with the address it seems?? A shop on the high street with car access...never again… Read Full Review

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★☆☆☆☆

“Charged for mug, magazine, postage when shoes out of stock”

Written on: 20/10/2013

Unbelievable. Ordered shoes for son and paid for them. Informed next day order cancelled as shoes out of stock. Then received magazine and horrible massive mug and was charged £4.99 for items plus postage and packing. Waiting to hear back from them following email about refund… Read Full Review

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