Sports Direct Reviews - www.sportsdirect.com

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★☆☆☆☆

“Review of Karrimor Mount Mid Ladies Walking Boots -...”

Written on: 06/07/2015 by caChase8 (1 review written)

I bought a pair of Karrimor Mount Mid Walking Boots from Sports Direct, which began to fall apart 3 days into a hiking trip. I left a review on the SD website, but it was 'disapproved and removed" even though it doesn't contain "inappropriate or bad language" that would lead to my review being removed! Judge for yourself, but I see no reason why the review would have been removed other than because it was not positive. I wonder how many other negative reviews have been "Disapproved and… Read Full Review

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★☆☆☆☆

“Number 1 Sports Shop?? 0 for Customer Service”

Written on: 26/06/2015 by MikeColman (1 review written)

I had been looking for a pair of Firetrap shoes for a while and had tried 2 Sports Direct store in Liverpool City Centre. In the first shop I was told that they didn't have them in stock which was fine, in the second shop I had been told that they only had a size 8 in the right foot and a size 7 in the left foot!!! Was the guy actually expecting me to say ok I'll take them? He then suggested I try the website but forgot to point out that they charge you £10 for delivery!! Finally I decided to… Read Full Review

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★☆☆☆☆

“Worst customer experience”

Written on: 19/06/2015 by Roryg393 (1 review written)

I've never been impressed with customer service, layout of the stores, quality of stock but on this occasion I have now finished with Sports Direct for good. I bought an item that I couldn't try out properly in the store - let's face it there isn't even enough room to walk between the rails most of the time. Turns out they've mislabelled the size so it's not even being sold under the right description,. I tried to exchange it 2 days later for a size I could use and was told no because I had… Read Full Review

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★☆☆☆☆

“Bad delivery service ”

Written on: 30/05/2015 by Kennedy1950 (1 review written)

Booked a next day delivery service. Delivery through third party delivery service provider. Waited whole day for delivery. No door buzz or calling card. But parcel tracking system claims a delivery attempt failure and left calling card. When contacted customer service, was told delivery was attempted to a wrong address. Fraudulent Very bad service… Read Full Review

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★☆☆☆☆

“Defective skechers trainers”

Written on: 29/05/2015 by gfWren176 (1 review written)

I brought a pair of skechers trainers in April 2015 but after just three weeks part of the coating where it joins the upper and the sole was wearing off. The trainers cost me £47. I took them back to my local store and I was told that I needed to speak to one of the managers. I asked to speak to the manager who told me that I must of have been wearing the trainers wrong and one member of staff even said that may have kicked a wall. The thing is I am over 40 years old and not a child. The… Read Full Review

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★☆☆☆☆

“Avoid avoid avoid”

Written on: 23/05/2015 by 178Blackburn (1 review written)

I purchased a pair of trainers a on the 5th May 2015 and only managed to wear them twice indoors. I started to notice the paint/colour on the trainers was rubbing off so I asked for a exchange. This was refused and told wear and tear,,,,,i was compared to a child dragging their feet when walking. I have a mobility issue and where the paint had come off I had to explain my disability would not have caused the scruff marks cause the trainers would have been scuffed on the other side due to my… Read Full Review

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★☆☆☆☆

“AVOID AT ALL COST, SO BAD WORDS FAIL ME”

Written on: 20/05/2015 by paulmaddocks (2 reviews written)

AVOID AT ALL COSTS,ITEM WRONGLY SIZED, SO RETURNED FOR EXCHANGE OR REFUND. 4 WEEKS LATER THEY LOST RETURN ITEM AND REFUSE REFUND. SEEMS THIS IS COMMON PRACTICE FOR THEM. READ ALL REVIEWS, HERE AND ON EBAY. BE WARNED… Read Full Review

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★☆☆☆☆

“Some one had blown their nose on football top”

Written on: 13/05/2015 by dave_fatman (1 review written)

i purchase some retro tops from this company and when i got them i was shocked to find someone had blown their nose on them then stuffed them into the packaging i complained to the customer care team who sent me a email thanking me for reporting the issue to them. when i asked for a replacement they emailed me back telling me to just wash the item and it would be fine, when i told them that was not satisfactory they then just ignored me. an awful company once they have your money. and on top of… Read Full Review

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★☆☆☆☆

“poor after sales service”

Written on: 03/05/2015 by Haileen400 (1 review written)

My son's Football boots (Nike tiempo) came apart after less than four months of use. When I contacted Sportsdirect with photos of the shoes, the dissapointing reply came very slowly. Because the shoes had not been polished it was my fault the plastic sole had come apart from the leather upper. Nike give a two year warrentee for the shoes purchased from Nike.com. In effect sportsdirect reduce the warrentee given by the manufacturer. Look else where… Read Full Review

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★☆☆☆☆

“Refund policy stinks”

Written on: 28/04/2015 by KathleenDoyle1977 (1 review written)

I bought a pair of swimming trunks for my husband and specifically asked if they were no good could I return for a refund, I was told yes. When I took them back a week later I was told I could have a credit note as this was company policy( I don`t class this a refund). I asked to speak to a manager and went through the fact that I had already clarified with a member of staff that I could get a refund.I asked to be shown where the signage is referring to this policy and I was pointed to the back… Read Full Review

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★☆☆☆☆

“sports direct - appalling working practices”

Written on: 28/04/2015 by sayitasitis2012 (20 reviews written)

watched an expose' of sports directs working practices on channel 4 on 27/4/2015 titled " the secrets of sports direct. " recommended viewing. they buy up older brands like Dunlop,slazenger, Lonsdale etc and then source the goods from the far east affixing the appropriate labels to them. I used to be user of Lonsdale clothing years ago and it was excellent quality. I bought some from sports direct and thought the quality was inferior. I tried to buy direct from Lonsdale and then realised… Read Full Review

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Sayitasitis2012's Response to sayitasitis2012's Review

Written on: 11/10/2015

Further to the above review, I have today, 11th October,2015 just watched a BBC " Our World " programme, which further exposes the horrendous working practices at the Sports Direct Warehouse.
Thousands of Eastern Europeans are employed via two Agencies.
under the 6 strikes and you are out rule on woman, not feeling well, asked her supervisors permission to get a drink of water. permission granted. when the agency found out she was given a strike against her name.
Pregnant women were given a strike each time they had a day off due to pregnancy illnesses, so they felt compelled to attend work.
In my review above I already mentioned that even a sick note absence qualifies for a strike.
A pregnant lady at the warehouse gave birth in the toilets.
She was charged with child neglect.
A few days before the court appearance the charge was dropped.
The chairman of Sports Direct is a former Police Chief Constable.
Disgusting.

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★☆☆☆☆

“rude”

Written on: 24/04/2015 by CarmenLawrence (1 review written)

I am writing to complain about a very unpleasant experience I had today with the adviser (she refused to provide me with her surname), one of your manager's in your customer service team. I telephoned her today to make enquiries about a tent I bought from Sports Direct less than a year ago, your team have recieved two sets of photographs regarding this product fault. The tent was purchased under a year ago and has been stored in my airing cupboard until I used it for the first time a few… Read Full Review

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★☆☆☆☆

“Affogant staff, bad policies on returns.”

Written on: 22/04/2015 by Busiprint (1 review written)

Bought a pair of trainers last August, wear them once, sometimes twice a week and the sole is coming off. Went to store where they refuse to exchange saying it was normal wear and tear. How can a sole coming off a trainer be NORMAL wear and tear.!! The manageress was very rude, and after much discussion called the security guard to remove me from the store. This young man arrived approaching me with menace and a threatening manor. There non refund or exchange policy is quite unbaleavable. If I… Read Full Review

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★☆☆☆☆

“Exchange in crewe branch”

Written on: 12/04/2015 by Mrsnixon (1 review written)

I asked to exchange an item I purchased a few weeks earlier as I got to the till I couldn't find the receipt in my bag . The guy serving asked me to wait and got another member of staff I was told that they couldn't exchange this as no receipt. So I asked if they could please help. They said they were getting a manager who came to the till and said that they would not do the exchange as I could of got this from a car boot. I was humiliated and embarrassed with what she said. I had my children… Read Full Review

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★☆☆☆☆

“The worst customer policy”

Written on: 12/04/2015 by dzLewis-Alt452 (1 review written)

I bought some sport clothes and three days later with them still on the bag I decided to return them and I found that I could not get a refund only change for another item or a credit note, after dealing with the manager of the store, quite rude, I could not get anywhere… Read Full Review

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★☆☆☆☆

“No refund?”

Written on: 11/04/2015 by LaneyPollock (1 review written)

When goods were returned because they were too small I was informed that the company 'does not do refunds' and I would have to have a credit note. When I queried this I was told I should have asked about the returns policy when I made my purchase and the details were on the back of my receipt. So..... Once you've made your purchase, you can see on the back of your receipt that you cannot get a refund!!! Makes sense doesn't it? I will never buy from this shop again. Customer service is shocking… Read Full Review

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★★☆☆☆

“Aintree Store”

Written on: 05/04/2015 by 123alfie123 (1 review written)

The queing system to pay is very confusing and lengthy . There is a budget gym above the store and the constant banging of heavy weights is a real annoyance. Attempting to exit the small car park on the the main road is a true nightmare… Read Full Review

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★★★★★

“I'm surprised about...”

Written on: 27/03/2015 by UrielBartlett (1 review written)

the many negative and even horrible reviews about this shop but im also surprised that i never had any issues with sportsdirect.com I've ordered several shoes and other stuff and everythign was fine. Maybe problems start when you want to send something back. … Read Full Review

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★☆☆☆☆

“Dreadful cusotmer care”

Written on: 25/03/2015 by Meaddl61 (1 review written)

I have been buying at sports direct in Peterborough for many years and spent probably thousands of pounds with them. I recently bought some walking boots. The laces aore through after 3 wears so I changed them. They wore out again after another 3 wears. On checking further all of the metal eyelets have sharp parts that lacerate the laces. I returned to the store 6 weeks after purchase and the store manager said that he could do nothing as this was my opinion and he thought that they were fit… Read Full Review

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★☆☆☆☆

“Very Bad Experience and Poor customer care...Horriable ”

Written on: 21/03/2015 by Daley105 (1 review written)

Hi Please make sure you are very sure while buying anything from sport direct. Because if you want return they will not accept what ever you say and even if there is any fault in the product. I bought nike badminton shoe from sportdirect chaltenham store last week. after wearing then for first day i was not feeling comfortable with left foot because base was not prefect. So i went to store to replace in after four days. The store manager said we can do anything as shoe are looking good. Then i… Read Full Review

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