Sports Direct Reviews - www.sportssdirect.com

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★★☆☆☆
1.7 / 5
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★☆☆☆☆

“Gift Vouchers sports Direct”

Written on: 25/04/2014

I was given a fift voucher by my Daughterfor a xmas present. But due to unforseen circumstsnces ie: open heart surgery and then moving I lost the voucher. I eventually found the voucher and rang customer services who told me that the voucher was no longer valid as it was over 12 months old. how many more thousands of people has this happened to and where is their money. it is a disgrace that they are allowed to carry with this policy. My daughter was never informed that the voucher ran out in… Read Full Review

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Tobyrhodes's Comment

Written on: 23/06/2014

The gift card lasts for 18 months, and if asked I am sure they would have told you.

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★☆☆☆☆

“Really!!!???!!?”

Written on: 24/04/2014 by Blainer245 (1 review written)

Total excrement!! Don't bother wasting your time for the sake of a bargain. I bought skate safety equipment which I returned within 28 days and yet financially I'm no better off. If you want a refund you won't get one! Gift card!! I don't buy presents for my enemies... I have nothing positive to say about this chain of shops or their policies. Proper faecal matter!… Read Full Review

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★☆☆☆☆

“Unhappy customer ”

Written on: 24/04/2014 by afAnderson102 (1 review written)

I ordered some stuff and it has not being delivered at my home address , and When I asked for refund they replied we have delivered , i logged a call with paypal and it didn't help either . it was just 35 £ and i have wasted my 4 days of life on it. … Read Full Review

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★☆☆☆☆

“on line waste of time”

Written on: 23/04/2014 by cazzerooney (1 review written)

After trying in vain to find size 8 trainers for myself and size 12 trainers for my sons school in store I tried on line. What a palava!! Paid for next day delivery everything was fine. Then on opening the pack My sons trainers were size 13 in a size 12 box! I tried one of my trainers on and it was fine. Contacted sports direct they said that if I wanted a different pair sent it would take too long or I could send them back to and get a refund and in the mean time order another pair( that means… Read Full Review

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★☆☆☆☆

“sports direct kempston”

Written on: 15/04/2014 by Gareth73 (1 review written)

I purchased a pair of their own brand namely karrimor. What utter rubbish! The liners kept slipping all the time and upon closer inspection didn't look right either.The shop seemed reluctant to refund me. I then purchased some Reebok which again were returned as poor fitment. The size down were too tight.However they would only give a credit note. I now look back and ask myself why such a large shoe retailer doesn't have foot measuring equipment. Suspicious ??????… Read Full Review

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★★★★★

“perfect”

Written on: 08/04/2014 by efp2014 (1 review written)

It is more than I expect.I ordered 16 different items & delivery was on time, exact match as seen online & orders are correct. Hopefully I it continues like this on all orders in the future… Read Full Review

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★☆☆☆☆

“Shocked and angry! -50 stars!”

Written on: 08/04/2014 by Atticusa194 (1 review written)

Ordered my stuff 3mths before receiving a single thing. Then when it finally dose come there's a dirt mark on my sons outfit, it looks like someone has trod on it. Then I try it on him and the top is 3-4 years but the shorts are 5-6 years, this is hardly a easy mistake to make, seen as I've waited 3mths they clearly didn't rush. Now I've tried to return my item but there's no contact number available. So I finally find how to return after 5 days having the items, which says your item should be… Read Full Review

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★☆☆☆☆

“Worse customer services and return policy ever!”

Written on: 07/04/2014 by panostziog (1 review written)

I bought a pair of running shoes the other day - I unfortunately fell in the trap of their promotion of Karrimor. What a low quality! I decided to return them and go for the new Asics Kayano 20 that they had online and which I liked. Well they did not give me a refund but a voucher. I didn't mind initially because I wanted to buy the particular product which they offered at a good price. To my surprise I could not use the voucher for online purchases: just for in-store purchases. I phoned them… Read Full Review

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★☆☆☆☆

“Worst Online Shopping Experience To Date ”

Written on: 06/04/2014 by 01gerrard (1 review written)

I have placed a few orders since December 2013 and have been very frustrated with what I have experienced 1st Order : I ordered 2 pairs of shoes as was unsure of the size. When order arrived I got my child to try them on and kept one pair. I took the other back to the store only to be told that the online system is different to shopping instore and the best they can offer me is an exchange or a gift card to the value of purchase. Infuriating 2nd Order: I placed an order Mid December for Xmas… Read Full Review

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★☆☆☆☆

“false advevtising”

Written on: 03/04/2014 by uaReid126 (1 review written)

pre ordered in feb due to arrive april checked online to see when they will be delivered it had moved till may had a look on ebay uk and there was sportdirect selling the items I have ordered on sale now at double the price called customer services several times to be told lots of dirrent stories and the phone cut of trying to contact head office has anyone got the number… Read Full Review

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★☆☆☆☆

“Refused to refund a faulty item”

Written on: 29/03/2014 by lapochek (1 review written)

Refused to refund a badly made, unusable item. I should have known better than to come here at all, when it looks like a jumble sale full of rubbish. Now I'm stuck with a worthless gift card for a shop that only sells low quality tat. Don't waste your time coming in here… Read Full Review

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★☆☆☆☆

“no shoe size checker”

Written on: 29/03/2014 by chowkal (1 review written)

Pathetic shop run by Ashley and co the last shop I will ever enter. … Read Full Review

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★☆☆☆☆

“You get what you pay for”

Written on: 25/03/2014 by hazeldinka (7 reviews written)

A word of warning... as far as footwear is concerned, cheap means rubbish and apparently this means that a pair of shoes doesn't need to last 24 hours. No refund for me then. Oh and when you leave a bad review on their website, they seem to disapprove it and refuse to put it on their website. A big thumbs doen for Sports Direct… Read Full Review

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★☆☆☆☆

“Appalling customer service”

Written on: 23/03/2014 by kaDaugherty1991 (1 review written)

I have never ordered from sports direct before and won't be again. There is no phone number to call on the website so when I noticed a problem with my order I had to email. I received no response until after my product was dispatched (3 working days later - plenty of time to respond to an email). The staff repeatedly pointed out it was my fault and there was absolutely nothing they could do. I have never been treated like this by any other online retailer and I am shocked and appalled… Read Full Review

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★☆☆☆☆

“steer clear of this store”

Written on: 21/03/2014 by KarlyPritchard (1 review written)

Bought football top from store and after only two wears top started to run and pulls appeared all over. Took back to local store in Dumfries and was told by uppity manageress that my washing machine was responsible? Funny had only been handwashed, however returned to customer services at head office at a cost of over a fiver only to have it returned and told that these tops were delicate and should not be used for sport activities. What an utter disgraceful service,have warned all friends and… Read Full Review

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★☆☆☆☆

“Don't bother complaining!”

Written on: 16/03/2014 by 328Woods (1 review written)

Just been to SD Denton and had the worst customer experience ever! They failed to scan a 50p tennis ball that my 4 year old son had decided he wanted, when we returned 45 mins before the advertised closing time I was abruptly told that the tills were off and we couldn't buy a replacement despite an admission that it was the error of the till staff. The assistant managers were extremely rude and aggressive saying it they had done their hours and they'd physically remove us if we didn't leave… Read Full Review

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★☆☆☆☆

“Are they selling factory seconds as new?”

Written on: 14/03/2014 by Thalleon (1 review written)

I have ordered from Sports Direct twice in the past few months. On the first occasion i bought Firetrap jeans one in black and one in mid-wash. Both were for 32W Regular length. Even though both had a label stating they were the same size there was a massive discrepancy in the fit. The Mid-wash were just about right but the Black were massive, obviously a 36 waist not 32. I have bought plenty of Firetrap jeans in the past both online and in shop but never from Sports Direct. I thought it may… Read Full Review

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★☆☆☆☆

“disgraceful service”

Written on: 07/03/2014 by Elsie257 (1 review written)

purchased football top after two wears top appeared full of runs and pulls, returned to store and was told by an uppity manageress that my washing machine was to blame? funny it had only been hanwashed twice. Send back to customer services at a cost of over a fiver only to be returned telling me football tops are delicate and should not be used in any sort of sport training, utter nonscence,will never shop or reccommend anyone to use this store again, much better service in JD sport… Read Full Review

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★☆☆☆☆

“rip off merchants”

Written on: 28/02/2014 by gm123 (1 review written)

ordered some socks, trainers and a coat. They sent me the wrong socks and also sent me a mug and a useless magazine that I hadn't asked for - oh and they charged me for them. They are only a pound in total but to send them back would cost me around £5. They obviously thought that they had the rest of the order correct and so would charge me an extra pound with the mug and magazine so that I wouldn't return it as I would be out of pocket. On the grand scheme of things if they do this with every… Read Full Review

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Apandy's Response to gm123's Review

Written on: 07/03/2014

I just had the same problem and have written to SD asking for a refund. Ire clown they shod also refund some of the postage too as the package will be heavier if a mug and magazine are included. If they don't respond to my satisfaction I am writing to trading standards.

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Exapt_Brit's Response to gm123's Review

Written on: 11/03/2014

Wow, I can't believe they're still pulling this. They did this to me last year too, and I have not bought anything from them since. It doesn't matter how cheap their prices are, not when they trade in such a dishonest way. Your review is fair, and you're not alone.

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★☆☆☆☆

“Terrible in every way!!!”

Written on: 25/02/2014

Bought a new squash racquet a few weeks ago, the strings snapped when I was playing which is really unusual for a new racquet. I did end up going back to the store 2 days after the 28 day period to take this back. I had to speak to three different people and wait 15 minute to be told no. There is a store policy that strings have to be replaced by customers (regardless of circumstances). This policy is not on receipts, not in store, and when I asked where is was I was told 'in private files in… Read Full Review

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