Sports Direct Reviews - www.sportsdirect.com

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★★☆☆☆
1.6 / 5
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★☆☆☆☆

“Disgraceful service!!!!”

Written on: 09/10/2015 by Patsypie (1 review written)

Basically I placed an online order and when it arrived one of my items was priced lower than it was on my invoice, it was cheaper on the website too! I contacted them with my issue and this is the response I received..... Thank you for your email. Please be advised that you have been charged correctly for this item. All our product are subjected to change varying on our stock availability. I would like to explain that under law, a retailer is entitled to decide the price he wants… Read Full Review

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★☆☆☆☆

“Just A Rip Off!”

Written on: 28/09/2015 by 431Reynolds (1 review written)

I bought a pair of trainers in the store at £59. I got home and my husband said he was sure he saw them on their website for £39. 

They were selling on the web site for £20 cheaper. I took them back to the store and explained. They weren't interested and told me that their prices are dearer in the store. Fair enough but £20? 

I got a refund receipt, and have now ordered them online. I will gladly pay the postage but most annoyed at youngsters getting ripped off like that. 

My family will
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Aussie105's Comment

Written on: 17/11/2015

I saw some shoes on line was in sale for 15 pounds I live near local store so I thought instead of paying 5.00 pounds delery I would go in to store plus I like to try them on saw them brought them but when got home realised I had payed more so I rang them they said the reason they are different prices is they are two diffent stores im totally confused they have same name same things to me they are the same he was really rude the guy I spoke to wouldn't refund me the difference

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Brightonvirgo's Comment

Written on: 15/04/2016

Same here the web price was 50% cheaper than the store price, it looked good on their website so went into town on the bus only to find it was a lot dearer instore, when I complained to the head office I was told they run their web and retail separately to me it's just misleading advertising

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★☆☆☆☆

“Click & Collect Charge”

Written on: 23/09/2015 by Newtoneg167 (1 review written)

Ordered a hat for Click & Collect in from the local store, they tried to mug me off with a £1 mug & magazine that I didn't want or order then wanted to charge £4.99 to collect from their store, you must be joking!!!!!… Read Full Review

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★☆☆☆☆

“Online service and returns are awful!!!”

Written on: 21/09/2015 by 363Chapman (1 review written)

I ordered a bunch of stuff online and none where suitable, but what I didn't realise is that if you wish to return them, you can't take them back to the shop if you ordered online, and you have to pay to return them yourself. So I payed £4.99 for them to be delivered, and it cost me £7.99 to send them back and I have nothing to show for the money I have spent on postage!! NEVER AGAIN!!! Do yourselves a favor guys! DON'T SHOP AT SPORTSDIRECT!! I have lost more than I gained, and I haven't had… Read Full Review

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★☆☆☆☆

“customer services”

Written on: 12/09/2015 by Lawrenceo114 (1 review written)

I recently returned a pair of shoes that were faulty. not being happy with the response in the shop, I have tried to contact customer services on the number they provide and have been kept waiting on an answerphone loop with no response from them. over the last three days I have spent more than three hours waiting,hanging on the phone listening to their answerphone message. I have also tried their supposed main office number with the same result. it is my own opinion that this is a deliberate… Read Full Review

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★☆☆☆☆

“Going bust - Beware- administration looming”

Written on: 06/09/2015 by zcAbernathy318 (1 review written)

This company hides behind cheap volume, there is no structure to its after sales and it relies on the fact it doesn't need repeat business. Like most people reporting issues I have had no luck getting what I paid for in good faith. Glad they are going into,administration… Read Full Review

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★☆☆☆☆

“Rip off delivery costs and then have to pay to return”

Written on: 26/08/2015 by NylaRichardson261 (1 review written)

High delivery charges and on top of that you have to fork out to return items. Also won't allow you to return internet orders to stores RIP OFF… Read Full Review

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Lynn_Brighton's Comment

Written on: 07/09/2015

Completely agree, I had the same issue and as the items I wanted to return were less than the postage it would have cost me more in delivery than the items were worth. Why won't they let you return internet orders to store!!!! Sports direct need to address this asap.

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★★★★★

“Great service”

Written on: 24/08/2015 by trencreek (1 review written)

I don’t normally write reviews but on reading some of the bad ones for sports direct I now feel compelled to write one the service that I received from the young lady in the returns section of the Truro store was first class and every time that I go into the store I find the staff most helpful and the prices very good so thank you very much to all the staff at the Truro branch in Cornwall from a very satisfied customer… Read Full Review

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Sayitasitis2012's Response to trencreek's Review

Written on: 11/10/2015

i note that this is the only review you have written.
you appear to be very fortunate.
I too have received polite and pleasant service at point of sale., though I have experienced a very different attitude at the same store when trying to return goods.

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★☆☆☆☆

“awful website shops not much better”

Written on: 22/08/2015 by Murphyyo372 (1 review written)

Having decided to purchase some goods from the web site I was first charged for goods I didn't order or want namely a mug and a magazine I collected the goods from there shop and asked about exchanging the goods if the size was wrong told no problem but if i wanted a refund i would have to return them to the warehouse which I have no problem with. When I went to the shop to exchange for a smaller size I was very rudely told I could only exchange them if I paid a further £4.00 as the instore… Read Full Review

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★☆☆☆☆

“Beware credit notes”

Written on: 19/08/2015 by Dylanc293 (1 review written)

I recently returned two faulty items to a Sports Diect Store. I was told by the assistant that Sports Direct only give a Credit Note on returned items, so they keep the spent money and do not loose sales. I emailed the company and they confirmed the issue of Credit Notes but said they do give refunds for faulty goods and their staff are fully trained. This is not the case as I should have been given a refund for faulty items. They also explained it is the customers duty to make themselves aware… Read Full Review

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★☆☆☆☆

“Refused refund ”

Written on: 13/08/2015 by DavionCochrane (1 review written)

Went to sports direct in Ipswich to buy a pair of roller blades for a birthday present. Unfortunately, as my knowledge in roller blading is not very good I brought the wrong ones. The next morning I went back to Sports direct to return the products only to be told by a very rude man I was at the wrong desk and returns were upstairs (note, there are no signs except upstairs at the returns desk to say this). when I got to the returns desk I was once again greeted by a rude obnoxious, not very… Read Full Review

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★★★★★

“Delivery always very quick”

Written on: 11/08/2015 by 403Malone (1 review written)

I order from holland en get my delivery very fast within a few days. last time I ordered on saterday en I got my packets already om tuesday. The product aren't expensive en the quality is good. They have lots of products. I always look forward to see what I want to order the next time. … Read Full Review

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★★★★★

“For me, very good.”

Written on: 05/08/2015 by FennIV (2 reviews written)

Ordered a tent, paid for next day delivery, delivered the next day. I cannot fault them… Read Full Review

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★★★★☆

“I received the items quickly. One of the t shirts was...”

Written on: 03/08/2015 by MRSHO (0 reviews written)

I received the items quickly. One of the t shirts was unsewed on the collar, but I got to send it back without having to pay postage again. And then got the returned item back quickly again… Read Full Review

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★☆☆☆☆

“Poor and dismissive customer service ”

Written on: 01/08/2015 by mikeo111 (3 reviews written)

I bought a football shirt from Sports Direct Stockport and after I arrived home (a few miles away) and took the shirt out of the bag, I realised the store had left the security tag on. I phoned the customer services number at their head office and was told by the lady to return the shirt ask for the manager and they would be able to give a discount or a voucher for my inconvenience. I drove back to the store and spoke to the manager and he was dismissive, saying it wasn't in his remit to give… Read Full Review

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★☆☆☆☆

“Very poor service”

Written on: 28/07/2015 by Zavierj1947 (1 review written)

I went to the Woking branch last Friday to buy a pair of training shoes, picked a pair i likes and tried then on and they fitted, cost was £75. The shoes were black and white in colour and the right shoe was on display. The display shoe was dusty and had a stain on it. I asked the attended if could have a new pair that was not on display but was told that they only keep one size in store and if i wanted it I had to buy that pair. Of course I rejected it. The store/attended/sports direct wanted… Read Full Review

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★★★★★

“Fast, faultless, fantastic value!”

Written on: 25/07/2015 by TanyaRuiz (1 review written)

Bought a few items in the sale, slightly concerned about reviews online. However, tracking was excellent even an email to say had been left with neighbour, items arrived earlier than expected. 90% saving, after researching realised genuine discount. Very happy with purchase, quick delivery. Will use again thumbs up! Excellent quality items… Read Full Review

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★☆☆☆☆

“Terrible Customer Service”

Written on: 23/07/2015 by Bruce254 (1 review written)

Several weeks ago I brought (x12) items through their online store & when the package arrived one of the more expensive items from inside was missing - in its place was an empty plastic bag which looked to of been damaged by a machine from the factory or warehouse. I immediately contacted customer support & supplied photo evidence - I was told several days later that they would investigate the matter but I've not heard anything since. They now ignore all emails & any New customer support… Read Full Review

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★☆☆☆☆

“Review of Karrimor Mount Mid Ladies Walking Boots -...”

Written on: 06/07/2015 by caChase8 (1 review written)

I bought a pair of Karrimor Mount Mid Walking Boots from Sports Direct, which began to fall apart 3 days into a hiking trip. I left a review on the SD website, but it was 'disapproved and removed" even though it doesn't contain "inappropriate or bad language" that would lead to my review being removed! Judge for yourself, but I see no reason why the review would have been removed other than because it was not positive. I wonder how many other negative reviews have been "Disapproved and… Read Full Review

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★☆☆☆☆

“Number 1 Sports Shop?? 0 for Customer Service”

Written on: 26/06/2015 by MikeColman (1 review written)

I had been looking for a pair of Firetrap shoes for a while and had tried 2 Sports Direct store in Liverpool City Centre. In the first shop I was told that they didn't have them in stock which was fine, in the second shop I had been told that they only had a size 8 in the right foot and a size 7 in the left foot!!! Was the guy actually expecting me to say ok I'll take them? He then suggested I try the website but forgot to point out that they charge you £10 for delivery!! Finally I decided to… Read Full Review

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