Sports Direct Reviews - www.sportssdirect.com

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★★☆☆☆
1.7 / 5
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★☆☆☆☆

“first and last time ”

Written on: 05/06/2014 by max2310123 (1 review written)

about online, the worst experience ever,took 240 pounds from me over a week ago,still no delivery,called SD they saying Yodells fault, called Yodell they saying SD lying,called SD back said that, they replied by saying Yodell lying, and that is it,no more info they can give u. Waiting on the phone to SD for average over 10 min on 0845, and customer service dead (my computer saz NO) that kind of stupidness ,dont know anything. People honesly,DONT BOTHER , cheap clothing--"cheap service" that… Read Full Review

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★☆☆☆☆

“terrible in store customer service!”

Written on: 03/06/2014 by Bradshawyc1955 (1 review written)

I ordered on line gym clothes in my usual size. Once arrived they were way to big! I tried to return them in store, but first of all was told they'd been worn as they smelled of washing powder, i held the clothes up and asked how they honestly thought i could of worn them since the top was too low and the trousers wouldnt stay up, they fetched the manager who returned to tell me, they had been worn and was covered in hair, i explained it was from my natural reuseable bag, i pulled the hair off… Read Full Review

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★☆☆☆☆

“Don't care”

Written on: 30/05/2014 by Skinner158 (1 review written)

I bought a Nike 9-10 year old football top online. Sports Direct delivered a 10-12 year old top and over a 2 month period do not respond to emails and after numerous calls are no closer to resolving. Call centre staff are poorly informed and generally appear not to care. When they do respond the information they supply seems to lack any common sense. I will never use them again. I am now considering legal action to get a refund. I have used many online retailers and Sports Direct are the… Read Full Review

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★☆☆☆☆

“Online store always cancelled the order I placed”

Written on: 30/05/2014

Every time I place an order online, I received an item saying: "Unfortunately the below products have been cancelled off your order as the payment method chosen was not able to complete successfully." I wrote an email to them: "I am very disappointed with your online service. Every single time I place an order it is cancelled I even tried with different cards, addresses and even tried with another accounts and always happens the same. Is there another way to place my order? I even tried by… Read Full Review

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★★★★★

“Great products and delivery”

Written on: 28/05/2014

Really impressed with products and delivery bought a lot of my cricket stiff from there inc. ( bat , bag , whites etc) and all arrived veery quickly and the postage charge was minimal very impressed would recommend to any 1 . Also the products where very good quality at a very low price and a bargain compared to a lot if other places on the internet… Read Full Review

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★☆☆☆☆

“The most horrible customer service i've ever experienced ”

Written on: 17/05/2014

I had purchased a pair of trousers in store and as sports direct products have the label attached outside saying the size, original price and sale price I bought the trousers thinking it was my size. But what happened when I got home was I tried it on and it was a size smaller. I couldn't believe, so I returned it the next day and said to them because of your mistake I have had to come again even though I have work to go to and look after my family and they turned around and said that it was my… Read Full Review

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★★★☆☆

“Adidas tank top ”

Written on: 15/05/2014

My order came promptly and was well packaged until I saw the clear plastic bag that the top came in, it had a hole in as if someone else had already used the bagt Being a size 10, I ordered an 8-10 thinking I could manage with a tight top but it was miles to big! Order a size smaller to save the hassle of returning. However, this was just my experience so others may differ. I would recommend to a friend but would warn them about the sizing… Read Full Review

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★★★★★

“Ordered Sunday - delivered Tuesday am!”

Written on: 15/05/2014

Bought one top in local store, but no more in stock. Read reviews, worried, but then on Sunday I ordered two tops online at reduced price of £6.59 each instead of £32.99 each, so didn't mind paying postage. Received Tuesday morning - they're exactly what I ordered and perfect price so very happy… Read Full Review

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★☆☆☆☆

“Awful”

Written on: 11/05/2014 by GrannyRoo (1 review written)

Completed an order online 10 days ago and confirmed under my account but confirmation email never received. Contacted Sports Direct directly from my account with details provided and told no such order exists. Telephoned them but told does not exist and to email, no other help or suggestions offered. Emailed both customer services and website services with no reply. Items needed urgently now for holiday so removed card details so hopefully they will not process should it ever appear from… Read Full Review

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★☆☆☆☆

“Never use this service”

Written on: 08/05/2014 by Emery500 (1 review written)

I went on the website thinking I was getting a bargain so ordering 2pairs of running pants an was charged £3.99 postage which was fair enough waited over a week for them2 come it finally arrived an they sent me a free gift which was a huge mug, tried items on which where no good so had to return them took them to the post office where the lady told me the cheapest to send them back was £8 I couldn't believe it, COMPLETE DISGRACE if it hasn't been so heavy because of the mug they sent me it… Read Full Review

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Linzm's Comment

Written on: 25/06/2014

The mug isnt even free! They stick a 99p charge on your basket!

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Linzm's Comment

Written on: 25/06/2014

The mug isnt even free! They stick a 99p charge on your basket!

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★☆☆☆☆

“Gift Vouchers sports Direct”

Written on: 25/04/2014

I was given a fift voucher by my Daughterfor a xmas present. But due to unforseen circumstsnces ie: open heart surgery and then moving I lost the voucher. I eventually found the voucher and rang customer services who told me that the voucher was no longer valid as it was over 12 months old. how many more thousands of people has this happened to and where is their money. it is a disgrace that they are allowed to carry with this policy. My daughter was never informed that the voucher ran out in… Read Full Review

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Tobyrhodes's Comment

Written on: 23/06/2014

The gift card lasts for 18 months, and if asked I am sure they would have told you.

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★☆☆☆☆

“Really!!!???!!?”

Written on: 24/04/2014 by Blainer245 (1 review written)

Total excrement!! Don't bother wasting your time for the sake of a bargain. I bought skate safety equipment which I returned within 28 days and yet financially I'm no better off. If you want a refund you won't get one! Gift card!! I don't buy presents for my enemies... I have nothing positive to say about this chain of shops or their policies. Proper faecal matter!… Read Full Review

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★☆☆☆☆

“Unhappy customer ”

Written on: 24/04/2014 by afAnderson102 (1 review written)

I ordered some stuff and it has not being delivered at my home address , and When I asked for refund they replied we have delivered , i logged a call with paypal and it didn't help either . it was just 35 £ and i have wasted my 4 days of life on it. … Read Full Review

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★☆☆☆☆

“on line waste of time”

Written on: 23/04/2014 by cazzerooney (1 review written)

After trying in vain to find size 8 trainers for myself and size 12 trainers for my sons school in store I tried on line. What a palava!! Paid for next day delivery everything was fine. Then on opening the pack My sons trainers were size 13 in a size 12 box! I tried one of my trainers on and it was fine. Contacted sports direct they said that if I wanted a different pair sent it would take too long or I could send them back to and get a refund and in the mean time order another pair( that means… Read Full Review

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★☆☆☆☆

“sports direct kempston”

Written on: 15/04/2014 by Gareth73 (1 review written)

I purchased a pair of their own brand namely karrimor. What utter rubbish! The liners kept slipping all the time and upon closer inspection didn't look right either.The shop seemed reluctant to refund me. I then purchased some Reebok which again were returned as poor fitment. The size down were too tight.However they would only give a credit note. I now look back and ask myself why such a large shoe retailer doesn't have foot measuring equipment. Suspicious ??????… Read Full Review

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★★★★★

“perfect”

Written on: 08/04/2014 by efp2014 (1 review written)

It is more than I expect.I ordered 16 different items & delivery was on time, exact match as seen online & orders are correct. Hopefully I it continues like this on all orders in the future… Read Full Review

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★☆☆☆☆

“Shocked and angry! -50 stars!”

Written on: 08/04/2014 by Atticusa194 (1 review written)

Ordered my stuff 3mths before receiving a single thing. Then when it finally dose come there's a dirt mark on my sons outfit, it looks like someone has trod on it. Then I try it on him and the top is 3-4 years but the shorts are 5-6 years, this is hardly a easy mistake to make, seen as I've waited 3mths they clearly didn't rush. Now I've tried to return my item but there's no contact number available. So I finally find how to return after 5 days having the items, which says your item should be… Read Full Review

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★☆☆☆☆

“Worse customer services and return policy ever!”

Written on: 07/04/2014 by panostziog (1 review written)

I bought a pair of running shoes the other day - I unfortunately fell in the trap of their promotion of Karrimor. What a low quality! I decided to return them and go for the new Asics Kayano 20 that they had online and which I liked. Well they did not give me a refund but a voucher. I didn't mind initially because I wanted to buy the particular product which they offered at a good price. To my surprise I could not use the voucher for online purchases: just for in-store purchases. I phoned them… Read Full Review

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★☆☆☆☆

“Worst Online Shopping Experience To Date ”

Written on: 06/04/2014 by 01gerrard (1 review written)

I have placed a few orders since December 2013 and have been very frustrated with what I have experienced 1st Order : I ordered 2 pairs of shoes as was unsure of the size. When order arrived I got my child to try them on and kept one pair. I took the other back to the store only to be told that the online system is different to shopping instore and the best they can offer me is an exchange or a gift card to the value of purchase. Infuriating 2nd Order: I placed an order Mid December for Xmas… Read Full Review

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★☆☆☆☆

“false advevtising”

Written on: 03/04/2014 by uaReid126 (1 review written)

pre ordered in feb due to arrive april checked online to see when they will be delivered it had moved till may had a look on ebay uk and there was sportdirect selling the items I have ordered on sale now at double the price called customer services several times to be told lots of dirrent stories and the phone cut of trying to contact head office has anyone got the number… Read Full Review

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