Sports Direct Reviews - www.sportsdirect.com

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★★☆☆☆
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★☆☆☆☆

“Refunds.Know your rights.”

Written on: 21/12/2015

I bought a pair of so called waterproof walking boots from this firm a couple of weeks ago.The first time I wore them my feet were soaking wet after half an hour and these boots were clearly not fit for purpose.Totally useless.I returned them as directed by their instructions,i.e. first class post at a cost of £5 45.A few days later I was informed that I would receive a full refund,however on receiving my monthly bank statement I noticed that they had not returned my £5 45 postage costs.As… Read Full Review

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★★☆☆☆

“Unfair prices”

Written on: 21/12/2015 by 247Hurley (1 review written)

Found a perfect gift-a-joke, on website online price was 9.50, but for a delivery would need to wait up to Tuesday! So I have decided to go to the nearest branch and buy on the till. To my surprise, the same item in the shop is prices as 12 pounds! I asked Customer Assistant, is it a joke? She said, if I would order online for 9.50, I will pay delivery charge of 3.99, but then will get a voucher to spend in the store for a delivery charge. However, when you buy in store for 12 pounds, u want… Read Full Review

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★☆☆☆☆

“stay well clear”

Written on: 10/12/2015 by ElleFallon1957 (1 review written)

just got a jacket online 2xxl when it came the arms where so short it would fit a 10 year old but the jacket chest was 2xxl so much for qc at sports direct our piere cardin and to top it off I have to pay to return at faulty jacket at my cost of £5.00 r/cord rmail fxxx joke never again ps still waiting on refund… Read Full Review

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★☆☆☆☆

“£10 Black Friday voucher - payment not made”

Written on: 08/12/2015 by MaliaShields308 (1 review written)

I spent over £50 with Sports Direct to qualify for the £10 voucher. I followed the rules to spend over £50 excluding postage, and because I used a £2 voucher, yes, £2 voucher code I don't qualify for the £10 free voucher. I have shopped with Sports Direct many times and spent quite a lot of money in the shops as I have children, but I am not shopping here again. Shame on you Sports Direct… Read Full Review

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★☆☆☆☆

“Returns”

Written on: 05/12/2015 by DAYTIME12 (1 review written)

Bought a pair of boots online size 11 did not fit phoned customer service said I would be able to exchange them in store so of I go to the unhelpful Brighton Branch. Tried the same boots on size 11.5 they did fit then I was then told that I would have to pay £25 extra for the same boots as they cost more online, my point was they do click and collect and I would be able to purchase them at the online price anyway. They where to stupid to understand the meaning of this so they gave me a credit… Read Full Review

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★☆☆☆☆

“Customer Service”

Written on: 21/11/2015 by Dissatisfied1001 (1 review written)

I purchased a pair of Adidas ladies bottoms from the Worthing shop, unfortunately they only had one pair in my size. So I decided to buy a pair from their on line company "Lillywhites. Not only the size 16 was far too small but also didnt have zipped ankle bottoms. Sports Directs awful customer service, just kept refering to Terms and Conditions saying that I had to pay for the returns and refuse to accept that they were "not fit for purpose". So be aware this company is not caring!!… Read Full Review

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★☆☆☆☆

“they thieved me”

Written on: 14/11/2015 by badasfuck (1 review written)

everytime i order they are ok. it happened to send me a faulty pair of shoes (2 left shoes) and they refunded it no comment at the receival of the proofing photo. some other time they sent a faulty ball (not perfectly round) but they didn't want to hear about refund unless i send to analyse it on my expense international mail which is equal with a new ball… Read Full Review

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★☆☆☆☆

“poor service”

Written on: 09/11/2015 by honestalbert (1 review written)

just ordered four t-shirts, what a state they arrived in the bag was opened and it was quite evident that the t-shirts were taken out and used ie the neck on the t-shirt was stretched. this keeps happening, the last time the boots that arrived looked like that they were kicked about in a dumpster and boxed. paying for delivery and having to pay to send them back!!!! joke joke!! robbed again. pay attention shoppers avoided sporting direct… Read Full Review

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★☆☆☆☆

“would have give 0 stars if i could”

Written on: 07/11/2015 by kpMiranda191 (1 review written)

i ordered some fishing gear which YODEL say they delivered even when nobody was at home sent email to sportsdirect which they sent back saying i signed for goods as yodel have my signature so got them to send me this signature which was nothing like mine so sent back both signatures to which they replied they were the same so nothing more they could do. SO PLEASE DONT BUY FROM THEM AS IF YOU DONT GET YOUR GOODS YOU STILL DONT GET YOUR MONEY BACK… Read Full Review

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★☆☆☆☆

“Terrible customer care”

Written on: 07/11/2015 by jonnywack (1 review written)

Makrs on shot. Box looks like it been through a combine harvester. Quote from S/D OFFICE. Box is there to prevent the shoe from damage. Greanted but how can I give this shoe as a gift...? Be adviced is not a good idea to shop here if you have a fault or problem with your shoes… Read Full Review

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★☆☆☆☆

“lost order / phone wait / billed for items not delivered”

Written on: 23/10/2015 by wolfhead (1 review written)

Placed an order through their website, status said out for delivery fine so I thought, 1) delivered by courier to another location, 2) spent 4 phone calls with their customer services each taking in excess of 25mins waiting on the line 3) by the time the issues between courier and sports direct are sorted (3 weeks) 2 items no longer in stock. 4) to cap it all billed me for the full order still chasing a refund for items never received… Read Full Review

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★☆☆☆☆

“Terrible customer service”

Written on: 20/10/2015 by Dalrymple406 (1 review written)

I went to sports direct in east ham to purchase an addidas shoe. I started asking couple shoe for trail as i different brand has different fittings!! I request for 2-3 types for trail but after getting the 2 pairs he got frustrated and ask me in a high tone " do u want the shoe or not" and left me saying all the shoe are same. I left the store with 20 pounds shoe and was with a very disappointment!! Sports direct has to train their staff to speak politly, understand the customer needs and help… Read Full Review

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★☆☆☆☆

“missing jacket”

Written on: 15/10/2015 by angelmay78 (1 review written)

do not buy from this company they suck jacket never arrived was given two address it was sent to neither address was mine went to both no jacket wrote to sports direct they sent disclaimer form filled it in sent it back heard no more comeing on 15 days now wrote to sports direct again re email still no reply no jacket and not even had a refund. so be warned your be luky to receive your goods or your money back… Read Full Review

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★☆☆☆☆

“Health hazard”

Written on: 11/10/2015 by kgismondi (1 review written)

Went into the Doncaster store to purchase some football socks with my 4 year old nephew and 2 year old niece. I was bent down with my nephew at one side and my niece in my arms. As I went to get some socks from the back, which was a challenge in itself as they were all mixed up, a 7ft ladder which was lent against the rail fell over and me being croached down, lent over and pushed the ladders away otherwise they would have squashed my nephew!!!!! And if this wa at enough when a sales assistant… Read Full Review

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★☆☆☆☆

“Disgraceful service!!!!”

Written on: 09/10/2015 by Patsypie (1 review written)

Basically I placed an online order and when it arrived one of my items was priced lower than it was on my invoice, it was cheaper on the website too! I contacted them with my issue and this is the response I received..... Thank you for your email. Please be advised that you have been charged correctly for this item. All our product are subjected to change varying on our stock availability. I would like to explain that under law, a retailer is entitled to decide the price he wants… Read Full Review

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★☆☆☆☆

“Just A Rip Off!”

Written on: 28/09/2015 by 431Reynolds (1 review written)

I bought a pair of trainers in the store at £59. I got home and my husband said he was sure he saw them on their website for £39. 

They were selling on the web site for £20 cheaper. I took them back to the store and explained. They weren't interested and told me that their prices are dearer in the store. Fair enough but £20? 

I got a refund receipt, and have now ordered them online. I will gladly pay the postage but most annoyed at youngsters getting ripped off like that. 

My family will
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Aussie105's Comment

Written on: 17/11/2015

I saw some shoes on line was in sale for 15 pounds I live near local store so I thought instead of paying 5.00 pounds delery I would go in to store plus I like to try them on saw them brought them but when got home realised I had payed more so I rang them they said the reason they are different prices is they are two diffent stores im totally confused they have same name same things to me they are the same he was really rude the guy I spoke to wouldn't refund me the difference

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Brightonvirgo's Comment

Written on: 15/04/2016

Same here the web price was 50% cheaper than the store price, it looked good on their website so went into town on the bus only to find it was a lot dearer instore, when I complained to the head office I was told they run their web and retail separately to me it's just misleading advertising

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★☆☆☆☆

“Click & Collect Charge”

Written on: 23/09/2015 by Newtoneg167 (1 review written)

Ordered a hat for Click & Collect in from the local store, they tried to mug me off with a £1 mug & magazine that I didn't want or order then wanted to charge £4.99 to collect from their store, you must be joking!!!!!… Read Full Review

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★☆☆☆☆

“Online service and returns are awful!!!”

Written on: 21/09/2015 by 363Chapman (1 review written)

I ordered a bunch of stuff online and none where suitable, but what I didn't realise is that if you wish to return them, you can't take them back to the shop if you ordered online, and you have to pay to return them yourself. So I payed £4.99 for them to be delivered, and it cost me £7.99 to send them back and I have nothing to show for the money I have spent on postage!! NEVER AGAIN!!! Do yourselves a favor guys! DON'T SHOP AT SPORTSDIRECT!! I have lost more than I gained, and I haven't had… Read Full Review

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★☆☆☆☆

“customer services”

Written on: 12/09/2015 by Lawrenceo114 (1 review written)

I recently returned a pair of shoes that were faulty. not being happy with the response in the shop, I have tried to contact customer services on the number they provide and have been kept waiting on an answerphone loop with no response from them. over the last three days I have spent more than three hours waiting,hanging on the phone listening to their answerphone message. I have also tried their supposed main office number with the same result. it is my own opinion that this is a deliberate… Read Full Review

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★☆☆☆☆

“Going bust - Beware- administration looming”

Written on: 06/09/2015 by zcAbernathy318 (1 review written)

This company hides behind cheap volume, there is no structure to its after sales and it relies on the fact it doesn't need repeat business. Like most people reporting issues I have had no luck getting what I paid for in good faith. Glad they are going into,administration… Read Full Review

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