Sports Direct Reviews - www.sportssdirect.com

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★★☆☆☆
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★☆☆☆☆

“Terrible exchange policy”

Written on: 12/11/2014 by TimothyLeslie69 (1 review written)

I purchased a pair of boots that were 'offer of the week' they didn't fit so I tried to exchange them 3 days later. I was told I had to pay an extra £10 as they were no longer on offer. This is a stupid policy and the only shop I know who charge extra to exchange an item. I am now stuck with a credit note as I refused to pay the extra money… Read Full Review

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★☆☆☆☆

“Appalling service - zero customer service”

Written on: 10/11/2014 by auCrowley1984 (1 review written)

I ordered for next day delivery. Paid £5.99. Sat in all day. Then when I contacted courier company at 9pm they had the audacity to say that it had been delivered at 6pm. I said it had not but was asked to go knocking on neighbours' doors to see if it was there! Said they would escalate query. This never happened. So next day I was still chasing. Then they told me that it hadn't been delivered and there had been a mis-scan. Please tell the truth.... Package arrived crumpled and bashed up. Good… Read Full Review

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★☆☆☆☆

“Never Work There!!”

Written on: 05/11/2014 by Dunlap134 (1 review written)

I started working for Sports Direct in September and resigned in the October... Awful company to work for they treat there staff terribly... Not even allowed to go to the toilet without getting shouted at.. Biggest mistake of my life… Read Full Review

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★☆☆☆☆

“desusting customer care home derlivery joke”

Written on: 29/10/2014 by Jase278 (1 review written)

Im desusted and fumming to the lack of customer service talk about take your money and then don't care the yodel currier service is shocking and a discreace i payed not day delivery cos i was in that day and got text late morning from yodel saying sorry for any inconvenience but your partial has been delayed 24 hours cult believe this so sent email off complaint to sports direct and yodel and none off them have the common decancey to get it touch and sort it out i want my parical today i would… Read Full Review

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★☆☆☆☆

“Real customer service would help!”

Written on: 26/10/2014 by Romeok75 (1 review written)

Messaged Sportsdirect after receiving my items which arrived with a smashed tub of de-icing salts decanted over half of my items. It was not properly packaged & I provided a details of the issue & pictures. All I got was a automatic impersonal response without any reference to the pictures I provided or about what happened & why. Very disappointed & probably will not be using again. They definitely require a good customer service team not a automatic emailing system… Read Full Review

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★★☆☆☆

“The Ryanair of Sports Retail ? - nothing to Yodel about!”

Written on: 18/10/2014 by MICDAN (1 review written)

This is a story of major incompetence and indifference on the part of Sports Direct a major retail and online sports merchant which uses a delivery service called Yodel who actually surpass Sports Direct for their incompetence and indifference. I suppose that in an endeavour to cut costs when you pay peanuts you get monkeys! In my particular case I ordered a pair of Nike Nubuck trainers on Monday evening last week online before the Next Day Delivery cut-off time – for this privilege I paid… Read Full Review

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★★★☆☆

“NO REFUND POLICY”

Written on: 15/10/2014 by RaquelMcElroy1975 (1 review written)

Purchased Trainers for a gift , took them back boxed un worn for a refund as they didn't like them , NO REFUNDS CREDIT NOTE ONLY. I WON'T BUY FROM SHOPS THAT DON'T REFUND IN FUTURE AS I AM TIED TO THIS SHOP NOW . CUSTOMER CONTROLL POLICY IS NO GOOD TO ME… Read Full Review

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★☆☆☆☆

“Stealing customers money !”

Written on: 13/10/2014 by ztThomson1964 (1 review written)

What an appalling service - and after losing £130 golf clubs the added an ugly mug and magazine which they charge us for unknown to us! Customer service was appalling by phone - they really don't care! I won't use them again!… Read Full Review

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★☆☆☆☆

“New Sneakers? Only ONE of them! Shop elsewhere!”

Written on: 08/10/2014 by Gideon385 (1 review written)

So my brand new Lee Cooper sneakers arrived, when I opened the plastic postal bag, one shoe was in the box, and the other out...ok, maybe one just fell out during posting right? Well when I looked at the one in the box everything looked fine (as a new shoe should), however the other one was clearly straight off the shop floor, just chucked into the posting bag! This shoe has clearly been tried on and worn many times, as the coloring is brown inside from wearing, side of shoe is scuffed, top of… Read Full Review

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★☆☆☆☆

“Rip Off”

Written on: 26/09/2014 by Jefferson424 (1 review written)

They sent the wrong size items or the wrong colour, and although they exchanged, I had to pay for the return postage of £11.00 and they didn't refund it… Read Full Review

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★★★★★

“A very good service”

Written on: 25/09/2014 by mdGrady51 (1 review written)

I would like to thank the staff of the tamworth branch for being so helpful with my golf shoes that had split down the back. I have bought a number of items from this branch without any problems. so i found the members of staff to be very good with solving my problem by letting me change the shoes for a new pair, kind regards… Read Full Review

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★☆☆☆☆

“Online service terrible”

Written on: 22/09/2014

We ordered a pair of childrens trainers over a month ago and still have not received anything. The courier service is Yodel and they are a second class service. I can track the order and it is still with them. Sportsdirect are aware but not interested. It is nearly impossible to register a complaint with either parties. Do not under any circumstance order anything online from sportsdirect, you will not receive your goods. They make their money by keeping costs down, hence the bad courier… Read Full Review

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★☆☆☆☆

“most worst, most unprofessional and full of racists”

Written on: 22/09/2014

it was most shocking discovery after purchase from sports direct as my delivery has been not delivered and yet claimed as delivered and also they are trying to take my money paid for those items. not reponding to many emails and intentionally misinterpreting those emails when rare response seen. they force you to call them at 0844 number to cost you more and also most worst customer service… Read Full Review

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★☆☆☆☆

“Camden Sports Direct ”

Written on: 19/09/2014 by Johnsoneh13 (1 review written)

I usually buy online which can be a very good service (minus the delivery options) but due to time I needed a new pair of shoes there and then so went into Camden Sports Direct branch, the buying service was good despite a lengthy que. The product itself was either a ridiculously uncomfortable pair of shoes or the ones sold to me were faulty. They would not let me return them as they could not be sold on, I told them that should not be sold on as they gave me blister within five minutes of… Read Full Review

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★☆☆☆☆

“Joke”

Written on: 19/09/2014 by Ross432 (1 review written)

Avoid ordering online as delivery is rubbish! We paid for next day delivery 4 days ago and still there is no sign of item. This is the second time this has happened. The Courrier is yodel! Both sports direct and yodel are a joke as when trying to get in touch it is near impossible and the people on the phone are no help what so ever!!! … Read Full Review

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★☆☆☆☆

“Terrible,rude,unhelpful.”

Written on: 18/09/2014

Bought a football shirt for my sons Birthday, too small, they didn't have anymore in shop so I ordered it online and had proof of purchase, so took original shirt back to store to get a refund. No can do. The very rude female shop assistant informed me they only do vouchers on returns, so my £32 top would now cost me £64 plus the £4 postage I had to pay. Explained I had bought another from their online store and had proof of purchase but apparently it's company policy. Once home I contacted… Read Full Review

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★☆☆☆☆

“Abysmal customer service”

Written on: 14/09/2014 by Williamsmu237 (1 review written)

I ordered a sweatshirt online from Sports Direct. It was a size 10. When it came, it was enormous. I took it back to the local store. I looked at the size 8, but that was still huge, so I asked for my money back. The lady said that I couldn't have it back, but would have to send the item back by post at my expense. I am appalled by this. Don't ever order anything online. I bought my son a Liverpool shirt, which wasn't cheap. It was in perfect condition when I examined it. When I gave it to my… Read Full Review

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★★★★★

“Great customer service!”

Written on: 12/09/2014 by Baker120 (1 review written)

Visited Sports Direct in lakeside shopping centre today and I have to say what great customer service. I had my baby in her pram and the lift was not working and the shop assistant helped me up the stairs. The next assistant helped me choose shin pads and even went downstairs to get swimming trunks for my little boy! Well impressed! Thought I'd give it a mention because it's not often that you get that sort of service these days! Thank you guys!… Read Full Review

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★☆☆☆☆

“Woulnd't recommend to my worst enemy!”

Written on: 09/09/2014 by MsKaz (5 reviews written)

One of the worst companies EVER to deal with. Made the mistake of buying from them once, won't be making that mistake again! They refund you by voucher, with an expiration date!!! Isn't that theft?!?! I bought some boots that had a flaw, took them back and was given a voucher. So, this is the policy of this dump and now it seems Clarks, so both will be avoided forever!… Read Full Review

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★☆☆☆☆

“Ashford, Kent Store”

Written on: 06/09/2014 by Guzmantw490 (1 review written)

Very rude employees. First a bloke tried to flog me a display pair of trainers as new. Which had load of marks on. Even thou I saw them take it ok the display after one of them radioed down to take it off the display. Which I pointed out to them.....They would not even knock them down slightly. Then they started tall down to me and treated me like s.h.i.t as I refused to buy them. A lady tried to make out that although they had marks on them they had not been worn out of the shop. Even thou… Read Full Review

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