Sports Direct Reviews - www.sportsdirect.com

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★★☆☆☆
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★☆☆☆☆

“Selling used/factory seconds items ”

Written on: 09/02/2015 by RuiT (1 review written)

SportsDirect appears to only be interested in selling in any way. They don't care if the item they send it's not new, if was faulty,etc. Bought a Regatta jacket, in the online shop, and they simply don't care what they send, the condition, etc. The jacked was badly prepare for transport (folding isn't strong in there), the jacket came with dirt (really? ) and signs of use(clearly a display item). I refer that to service via email, and in 2 weeks no answer.Due to the low price of the jacked if i… Read Full Review

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Angry20152015's Response to RuiT's Review

Written on: 02/03/2015

They are a rubbish company write to your trades and standards, we need to expose these rogues

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★☆☆☆☆

“Men's footwear manager in London oxford street is vicious”

Written on: 01/02/2015 by Teagan205 (1 review written)

The manager of mens footwear in the oxford street sports direct store is a horrible HORRIBLE person. I asked him for help and he SHOUTS at me to wait. Next, I was trying my shoes on and he TELLS ME TO HURRY UP and put the shoes back after I'm done. I was absolutely disgusted. What's worse, when I was in the queue he comes up to me, taps me on the shoulder and tells me to he get out the queue and put the shoes back!!! I told him his attitude was disgusting and he threatens to kick me out if the… Read Full Review

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P2008's Comment

Written on: 12/02/2015

interesting, & disturbing. well done for what you said to him & for putting the information where everyone can see it

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Angry20152015's Comment

Written on: 02/03/2015

These managers are what sports direct are, rude money takers,they are doing well because immigrants are buying their rubbish goods

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★☆☆☆☆

“JUST A JOKE”

Written on: 30/01/2015 by RaulCrawford (1 review written)

ORDERED A NIKE COAT AGE 13YRS £32.99 PAID EXTRA FOR QUICK DELIVERY IT ARRIVED FOUR DAYS LATER, UPON OPENING I FIND A VERY LARGE CLEAR PLASTIC BAG WITH A BARCODE AND LABEL CLEARLY STATING 'NIKE JACKET BLACK/GREY XLB' ONLY INSIDE THIS HUGE CLEAR BAG WERE SOME BRIGHT PINK JOGGING BOTTOMS TO FIT A 2-3 YR OLD! AFTER WAITING TEN MINUTES IN A QUEUE WAS ASKED IF THE BOTTOMS WERE A SPORTS DIRECT ITEM??!! AFTER A HEATED EXCHANGE (CUSTOMER SERVICE DISGRACEFUL) I WAS EMAILED A FREEPOST ADDRESS TO SEND THE… Read Full Review

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★☆☆☆☆

“manageress at wrexham is a vile person”

Written on: 22/01/2015

TOAD WAS MY WORSE SHOPPNG EXPERIENCE IN 40 YEARS, THANKS SPORTS DIRECT i purchased a 3 year olds trainers and coat today from the wrexham branch, on arriving home we noticed the coat had a couple of tiny marks on it along with a NAME WROTE IN PEN ON THE LABEL. i decided to take this coat back thinking it was just a mistake by sports direct. when i asked abut this the first thing they done was check there cctv to check i had brought it today (reciept obviously not good enough). Then the… Read Full Review

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P2008's Comment

Written on: 12/02/2015

wow what [censoreds]

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P2008's Comment

Written on: 12/02/2015

y'know u can tell watchdog, OFCOM & trading standards. nothing like a bit of public naming & shaming

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★☆☆☆☆

“Express Promise Ignored Completely”

Written on: 19/01/2015 by Underwood232 (1 review written)

Sadly I purchased some sports shoes. Or so I thought. Watch out for the order confirmation but no contract is formed until a dispatch e-mail. So choose Express delivery at cost and the 1-2 day "service" is not that. Try to e-mail to find where your goods are or what is happening and get ignored. Promised service is a delaying tactic with the no contract until dispatch You will be disappointed if you expect a fast service You will be disappointed if you expect any customer service Okay so this… Read Full Review

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★☆☆☆☆

“DO NOT SHOP AT SPORTS DIRECT ”

Written on: 08/01/2015

Totally rubbish customer service couldn't care less attitude and told by Store manager''SPORTS DIRECT DO NOT DO GOODWILL''. I bought a tracksuit from them top was faulty they refunded top but refused to refund the trousers. saying it was my coice to wear as a set and that they sell them seperately. So gave me a credit note for trousers. Couldnt care less attitiude from everyone I dealt with even top management couldnt be bothered to respond to me, you should be ashamed of the business you run… Read Full Review

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★☆☆☆☆

“ Terrible”

Written on: 07/01/2015 by Porterh456 (1 review written)

Worst shopping experience I ever had, the guys working in customer service within the shop are very rude threatening and have got no manner in dealing with customers. Above all they lie to you… Read Full Review

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Dcirulis's Comment

Written on: 09/01/2015

wholeheartedly agree with this review infact i would give them zero stars

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Dcirulis's Comment

Written on: 09/01/2015

wholeheartedly agree with this review infact i would give them zero stars

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★★★★☆

“Delivered as promised”

Written on: 06/01/2015 by JoePerth (1 review written)

The goods were ordered on the 27th December and arrived today 6th January. Not bad considering I am in Perth Western Australia. My daughter was stoked to unwrap her 12th day of Christmas present. I think like anything 10 people will complain about bad service to every good comment… Read Full Review

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★☆☆☆☆

“Absolute Joke”

Written on: 06/01/2015

Avoid this company.would have given zero stars but no option to. Ordered a mini kit for my nephews xmas on 16th december but they sent the wrong size so after numerous emails finally got a freepost address to return item too and asked them to send correct size.. received the kit today and once again have sent wrong size out. once is a mistake but twice is a disgrace. telephone number is having technical difficulties. so i now have to wait till someone gets back to me so i can return the items… Read Full Review

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★☆☆☆☆

“Sent me the wrong size trainers”

Written on: 06/01/2015 by 1950Burgess (1 review written)

I ordered three pairs of trainers and they sent me two pairs of the wrong size! I managed to get a credit note for one pair (but not a refund) but the store wouldn't take the other pair as the trainers were a different size to the box. Managed to flush out a freepost returns address, but still awaiting resolution. Such a simple thing to check as well. Beware before you buy online… Read Full Review

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★☆☆☆☆

“RUBBISH ONLINE SERVICE SPORTS DIRECT”

Written on: 02/01/2015 by Greekgladiator (1 review written)

WORSE ONLINE COMPANY I HAVE EVER USED.JACKET ARRIVED TODAY WITH A BIG RIP INSIDE IT AND THATS MY SECOND JACKET,A PROCESS THAT TOOK OVER A MONTH.AS REFUNDS ARE NOT DONE ASAP. SAVE YOUR MONEY AND SHOP ELSEWHERE AS THERE RETURNS POLICY IS A PILE OF JUNK AND YOU HAVE TO PAY FROM YOUR OWN MONEY TO RETURN A FAULTY ITEM,SO YOU LOOSE ON YOUR RETURN POSTAGE… Read Full Review

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★☆☆☆☆

“Poor quality”

Written on: 30/12/2014 by Jrow5856 (1 review written)

After purchasing a pair of karrimoor walking boots I went out walking for the first time with friends, on returning home I found that both boots had split the stitching at the heel ! These boots were £70 and unfortunately I no longer have the box to return to store . It's not the first time sd have sold me inferior goods, I honestly think everything they sell are factory seconds.i will not be fooled into buying from them again. word of advice DO NOT BUY GOODS FROM SD unless you want to be… Read Full Review

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★☆☆☆☆

“Unhelpful store staff!”

Written on: 23/12/2014 by Ayers415 (1 review written)

I have just visited my local Sports Direct store, to buy some items that I'd found them selling on ebay. I took a list of the items that I wanted with me, to save time. Upon entering the store, I took a cursory look around, but couldn't see anything along the lines of what I was hoping to buy. I approached two male members of staff, who were filling shelves and asked one of them if he could tell me where I would find men's running pants. In most retail establishments these days, if you ask… Read Full Review

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C3955544's Comment

Written on: 17/01/2015

To be fair, the staff are often zoned and are not supposed to leave their zones. They were most likely also under pressure to complete a million and one tasks, to hit KPI targets and such, they get little to no training and to add to that, are almost always understaffed. So whilst it is easy to complain about staff, I think the fault lies with the company and those higher up. The company cares neither about it's employees nor customers and only about making money.

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Melroy1's Comment

Written on: 30/01/2015

I do agree with most of this, However, since when does anyone need to be trained in general politeness/courtesy, majority of staff rude not only on the telephone but in store. think they are trained not to apologize!

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★☆☆☆☆

“faulty items”

Written on: 22/12/2014 by Dunn265 (1 review written)

my second purchase and another fishing rod: faulty item. 'We advise that you send items back via registered post... you will be responsible for the cost of returning the goods to us...' another £12 for touching faulty maver rod. An opportunity like this one only comes once.(twice) never again. … Read Full Review

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★★★★★

“Great service ”

Written on: 16/12/2014

I have ordered from Sports Direct several times and each time I've experienced nothing but an excellent service!! I've always received the correct items with no problems at all and all at a very reasonable delivery speed. I live in Ireland and always pay for standard delivery and always receive my order between the standard 3-5 working days. I could track my order throughout the entire process so I knew exactly what was happening and where my order was at all times. Overall, I am a very happy… Read Full Review

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Melroy1's Comment

Written on: 30/01/2015

you must have the luck of the Irish, dreadful company.

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★★☆☆☆

“LACK OF COMMUNICATION”

Written on: 15/12/2014 by 248Willoughby (1 review written)

I ordered from Sports Direct on the 22nd of November and then was informed that one of the products will not be available until the 15th December when all the products would be sent. I then received an email on the 12/12/2014 stating that the item I they are waiting for will be unavailable until January. This has been unprofessional customer service and notifying me before two days before the delivery date is unsatisfactory. Now I have checked the status of my other orders and it has not… Read Full Review

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★☆☆☆☆

“bad”

Written on: 11/12/2014 by Kade2 (1 review written)

Ordered a few items on line,waited two weeks nothing had come back.but money had been taken out of my account.tryed for five days to contact them by phone and email but still no joy.still trying to see where my order is… Read Full Review

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★☆☆☆☆

“Items not ordered and overcharging”

Written on: 08/12/2014 by Lillieu310 (1 review written)

I am sick of receiving cheap mugs and catalogues that I did not put in my cart at 99p a throw but what I find more disgusting is that they have deducted 1p more from my credit card than the invoice states. Some might say it is only 1p but where does it stop and isn't that theft?… Read Full Review

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★☆☆☆☆

“worst after sales ever!!!”

Written on: 08/12/2014 by Gwendolynd5 (1 review written)

i bought a item from sportsdirect and when i received it the item wasn't the one i ordered. when i contacted them they told me that the item was not available so they sent another instead!!! i wanted a refund and they agreed and agreed to refund the postage. this case was opened from last october and im still fighting for my refund after two months.. would not recommand this company for sure!… Read Full Review

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★★★★★

“Really good customer service”

Written on: 06/12/2014 by Millerxo208 (1 review written)

Ordered item on line and paid for next day delivery. The item didn't arrive so I contacted customer services. The lady I spoke to was helpful and informative she explained the reason for the delay, apologised and offered a refund of delivery charge without me asking her. My item arrived first thing the next day. This is what I call great customer service other companies should take note. My only suggestion for improvement would be a customer service number on the main site… Read Full Review

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Dracila's Comment

Written on: 11/12/2014

Can you please send me an E-Mail with the number from customer support? I found one and tried calling them but apparently due to a "technical issue" they are not reachable and I should contact them via E-Mail.

Thank you

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