Sports Direct Reviews - www.sportsdirect.com

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★★☆☆☆
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★☆☆☆☆

“11 Days on and still no delivery”

Written on: 19/01/2016 by stricklin (21 reviews written)

All you can do is pray. I have ordered a few items from Sports Direct in the past without a problem but omg, if something doesn't go right you are well and truly stuffed. Worst customer services I have ever experienced. Rude, vague, unapologetic, unhelpful and completely disinterested. No wonder Sports Direct shares are dropping like a rock. Having experienced what I have in the past two weeks, I for one (and I know they won't care) will never buy anything from them again. Truly a dreadful… Read Full Review

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★☆☆☆☆

“Received an uncomplete skiset”

Written on: 19/01/2016 by Hilde_C (1 review written)

I received an incomplete skiset (only trousers, no jacket) at the beginning of January. Sent an e-mail to customer service immediately after receiving. I did get an answer from Crhis saying that he would request the warehouse what happened, but no answer/solution so far. No more replies to my e-mails and impossible to get in touch by phone… Read Full Review

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★☆☆☆☆

“Delivery option”

Written on: 17/01/2016 by Oxford00 (1 review written)

Well not happy with the delivery option why not free and also the option to get it deliver to one of the nearest store is also rubbish… Read Full Review

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★☆☆☆☆

“Crammed in with no room to move around!! ”

Written on: 16/01/2016 by Esteban444 (1 review written)

I think that these stores are disgracefully laid out. Today I have visited the Grimsby Victoria Retail Park store with 10 week old son in his buggy. I had to physically move 4 clothes rails at various points throughout the store so that I could move the pushchair around otherwise I would have been stuck. The "aisles" are so narrow that I shudder to think how someone in a wheelchair manages to manoeuvre around. Get it sorted now!!! Although I can't imagine for a single second that SportsDirect… Read Full Review

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★☆☆☆☆

“Don't use Click and Collect!”

Written on: 14/01/2016 by 226Grace (1 review written)

Most retailers offer Click & Collect as a quick and free way for customers to obtain goods, usually providing 1-2 day delivery free of charge. Not so Sports Direct. You still have to pay a standard delivery charge, the delivery time is slower (5-7 days as opposed to 2-5 days, which is APPARENTLY in the terms and conditions) and you still have to POST anything you don't want back at your own cost. I find this totally unacceptable, and unbelievable!!You have been warned!… Read Full Review

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★☆☆☆☆

“Threatened by staff squared up to Riverside northampton ”

Written on: 04/01/2016 by AbagailHanley (1 review written)

Threatened by staff asked to hit them. Mangament refused to contact me after they investigated. Not taken serious. Do not go to Riverside npton . U could get threatened if u complain to your partner about bad service. Staff out of control. Long waits no customer feedback. The police were informed… Read Full Review

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★☆☆☆☆

“Returns Policy is a joke !”

Written on: 31/12/2015 by Tucker379 (1 review written)

Having purchased an item as a gift and then trying to return the item I am told that only a credit note is provided. I checked with a member of staff before the purchase about size and what they told me was wrong. I got headquarters and was told that all stores operate the same policy, I have to try on the things before I buy etc. I explained this was a gift and was not given any response. It appears that any Customer has to all all the different options that may be faced prior to buying… Read Full Review

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★☆☆☆☆

“No customer service”

Written on: 27/12/2015

Went in to Watford branch to return an item due to fault. Refund refused despite it being legal. Made some excuse about manufacturing problem. The store manager was rude, abrasive and showed no concern or interest. Do not recommend… Read Full Review

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★☆☆☆☆

“Carry bag charge”

Written on: 25/12/2015 by McDonoughrx115 (1 review written)

I bought a few items from Sports Direct today.Good value. I paid and when I got home looked at the receipt to see a £1 charge for the bag they put my items in. No mention of it at checkout. Just very irritating and annoying to be ripped off like that… Read Full Review

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★☆☆☆☆

“Refunds.Know your rights.”

Written on: 21/12/2015

I bought a pair of so called waterproof walking boots from this firm a couple of weeks ago.The first time I wore them my feet were soaking wet after half an hour and these boots were clearly not fit for purpose.Totally useless.I returned them as directed by their instructions,i.e. first class post at a cost of £5 45.A few days later I was informed that I would receive a full refund,however on receiving my monthly bank statement I noticed that they had not returned my £5 45 postage costs.As… Read Full Review

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★★☆☆☆

“Unfair prices”

Written on: 21/12/2015 by 247Hurley (1 review written)

Found a perfect gift-a-joke, on website online price was 9.50, but for a delivery would need to wait up to Tuesday! So I have decided to go to the nearest branch and buy on the till. To my surprise, the same item in the shop is prices as 12 pounds! I asked Customer Assistant, is it a joke? She said, if I would order online for 9.50, I will pay delivery charge of 3.99, but then will get a voucher to spend in the store for a delivery charge. However, when you buy in store for 12 pounds, u want… Read Full Review

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★☆☆☆☆

“stay well clear”

Written on: 10/12/2015 by ElleFallon1957 (1 review written)

just got a jacket online 2xxl when it came the arms where so short it would fit a 10 year old but the jacket chest was 2xxl so much for qc at sports direct our piere cardin and to top it off I have to pay to return at faulty jacket at my cost of £5.00 r/cord rmail fxxx joke never again ps still waiting on refund… Read Full Review

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★☆☆☆☆

“£10 Black Friday voucher - payment not made”

Written on: 08/12/2015 by MaliaShields308 (1 review written)

I spent over £50 with Sports Direct to qualify for the £10 voucher. I followed the rules to spend over £50 excluding postage, and because I used a £2 voucher, yes, £2 voucher code I don't qualify for the £10 free voucher. I have shopped with Sports Direct many times and spent quite a lot of money in the shops as I have children, but I am not shopping here again. Shame on you Sports Direct… Read Full Review

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★☆☆☆☆

“Returns”

Written on: 05/12/2015 by DAYTIME12 (1 review written)

Bought a pair of boots online size 11 did not fit phoned customer service said I would be able to exchange them in store so of I go to the unhelpful Brighton Branch. Tried the same boots on size 11.5 they did fit then I was then told that I would have to pay £25 extra for the same boots as they cost more online, my point was they do click and collect and I would be able to purchase them at the online price anyway. They where to stupid to understand the meaning of this so they gave me a credit… Read Full Review

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★☆☆☆☆

“Customer Service”

Written on: 21/11/2015 by Dissatisfied1001 (1 review written)

I purchased a pair of Adidas ladies bottoms from the Worthing shop, unfortunately they only had one pair in my size. So I decided to buy a pair from their on line company "Lillywhites. Not only the size 16 was far too small but also didnt have zipped ankle bottoms. Sports Directs awful customer service, just kept refering to Terms and Conditions saying that I had to pay for the returns and refuse to accept that they were "not fit for purpose". So be aware this company is not caring!!… Read Full Review

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★☆☆☆☆

“they thieved me”

Written on: 14/11/2015 by badasfuck (1 review written)

everytime i order they are ok. it happened to send me a faulty pair of shoes (2 left shoes) and they refunded it no comment at the receival of the proofing photo. some other time they sent a faulty ball (not perfectly round) but they didn't want to hear about refund unless i send to analyse it on my expense international mail which is equal with a new ball… Read Full Review

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★☆☆☆☆

“poor service”

Written on: 09/11/2015 by honestalbert (1 review written)

just ordered four t-shirts, what a state they arrived in the bag was opened and it was quite evident that the t-shirts were taken out and used ie the neck on the t-shirt was stretched. this keeps happening, the last time the boots that arrived looked like that they were kicked about in a dumpster and boxed. paying for delivery and having to pay to send them back!!!! joke joke!! robbed again. pay attention shoppers avoided sporting direct… Read Full Review

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★☆☆☆☆

“would have give 0 stars if i could”

Written on: 07/11/2015 by kpMiranda191 (1 review written)

i ordered some fishing gear which YODEL say they delivered even when nobody was at home sent email to sportsdirect which they sent back saying i signed for goods as yodel have my signature so got them to send me this signature which was nothing like mine so sent back both signatures to which they replied they were the same so nothing more they could do. SO PLEASE DONT BUY FROM THEM AS IF YOU DONT GET YOUR GOODS YOU STILL DONT GET YOUR MONEY BACK… Read Full Review

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★☆☆☆☆

“Terrible customer care”

Written on: 07/11/2015 by jonnywack (1 review written)

Makrs on shot. Box looks like it been through a combine harvester. Quote from S/D OFFICE. Box is there to prevent the shoe from damage. Greanted but how can I give this shoe as a gift...? Be adviced is not a good idea to shop here if you have a fault or problem with your shoes… Read Full Review

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★☆☆☆☆

“lost order / phone wait / billed for items not delivered”

Written on: 23/10/2015 by wolfhead (1 review written)

Placed an order through their website, status said out for delivery fine so I thought, 1) delivered by courier to another location, 2) spent 4 phone calls with their customer services each taking in excess of 25mins waiting on the line 3) by the time the issues between courier and sports direct are sorted (3 weeks) 2 items no longer in stock. 4) to cap it all billed me for the full order still chasing a refund for items never received… Read Full Review

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