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Written on: 12/11/2010
WARNING THESE ARE THE WORST SELLER EVER THEY DO NOT SEND THE ITEMS THEY SELL THEY TAKE YOUR MONEY AND WHEN YOU TRY AND CONTACT THEM NOTHING I HAVE NOW GOT MY CASH BACK VIA A CHARGE BACK ON MY CREDIT CARD AS THYE IGNORED 11 EMAILS AND 14 MESSAGES VAI THIER WEBSITE AND NEVER ANSWER THE PHONE I HAVE NOW DONE A 4 PAGE REPORT OFT's ENFORCEMENT DEPARTMENT AS THEY HAVE BREECHED DOZENS OF THE Consumer Protection (Distance Selling) Regulations 2000 AND AFTER SPEAKING TO THEM ON THE PHONE I AM NOT ALONE… Read Full Review
Written on: 10/11/2010
Store refused cash refund even though it could not offer a replacement. Tried to return a boy's red England shirt today with all labels attached and recept to Sports Direct store at Mansfield's St Perter Retail Park. Bought 2 days's earlier. Hanger said aged 5 to 6 but shirt was aged 8 to 9. Stupidly I hadn't checked. Zombified staff repeated exchange or voucher, no cah refund. There is no customer care within this store and the staff are unable to make decisions based each individual case… Read Full Review
Written on: 02/11/2010
Bought a few pairs of Umbro Joggers for just £4 each- great service, ordered on Monday evening was there when I arrived home on Wednesday. I was weary of ordering from Sportsdirect as the general reviews tend to be bad, but I can honestly say they offer great deals and swift delivery. I would certainly order from them again with Christmas just around the corner!… Read Full Review
Written on: 29/10/2010
Nike golf shoes didn't fit properly and didn't keep out the damp.
Attitude of shop - they are not faulty so go away
Attitude of customer services - so they do not fit and you are not happy - hard luck we are not interested.
Would not buy anything you might need to return as they clearly have a policy of avoiding returns and do not care if a customer is happy or not.
Staff are rude as well… Read Full Review
Written on: 28/10/2010
I ordered nike t90 laser 3 boots they turned up in good time with two studs missing and no stud key when i rang them they said they dont stock them and wanted to send me some sondico studs as a replacement so i visited the shop and they couldnt help so i took two studs off the display its an absolute joke dont bother buying from the stick to prodirect soccer least there product turns up in one piece… Read Full Review
Written on: 27/10/2010
DISGUSTING!!!!!!!!!!!!! I could run your company (circus) with my eyes closed. That says it all, you have wasted enough of my time! I will get my money back even if I have to come and kick in your office doors and smash the place up!!!!!!… Read Full Review
Written on: 20/10/2010
I wouldn't normally write a review but after i had placed my order i checked this review site and was very worried so want to put others minds at rest.
I ordered yesterday at 9.30am,it is now 11.55am the following day and i have just had everything i ordered delivered.I paid for standard delivery NOT next day delivery so am very impressed.Cannot fault the service now lets see if the products match up… Read Full Review
Written on: 14/10/2010
Purchased a £2 umbro suck pack. Received it on time with a free gift (a mug).
They thought I did not receive it and re-sent the sock to me!
When I told them they asked me not to worry and keep it as a gift.
Highly recommended!… Read Full Review
Written on: 14/10/2010
I ordered a jacket, when the parcel came it was empty and they are basically saying I am a liar and tough luck.... DO NOT BUY FROM THIS WEBSITE, their customer serice is appalling and off my experience they make money by charging people and never sending them their goods. I have now taken this up with my credit card company and trading standards to help get me my money back… Read Full Review
Written on: 12/10/2010
Appalling company and one to avoid at all costs they even charge you a premium rate to telephone customer services… Read Full Review
Written on: 11/10/2010
Don't buy anything from this company. There staff are rude, they are unhelpful, will avoid giving refunds on faulty goods and the store has not answered the phone once. Head office are a little better but there is a cultrue of making things difficult to get refunds… Read Full Review
Written on: 11/10/2010
Tried to find information on returning unwanted items ie:trainers as we were not too sure whether a 8 or 8.5 was required. Was informed by a very inpolite member of staff at their stafford store no refund on trainers would be given. Then tried to find a phone number no phone number available this coming from a rude man at the walsall store. Shall never order on this site… Read Full Review
Written on: 07/10/2010
Customer Service appalling - goods delivered damaged - their attitude very defensive. Got a replacement but had to dismantle and pack the original one again(which wasn't easy) Will not buy from them again. Only giving a rating of one star because it will not let me continue otherwise… Read Full Review
Written on: 07/10/2010
same as other people, placed order everything accepted...a week later received email stating order cancelled as my address incorrect...er...i think i know my own address. i triedplacing an order 2 more times withmy address exactly as on statements, as did my mother...with the same problem each time. On emailing the company, they semt very rude emails telling me i need to order, using my correct address?! very poor service and very poor staff… Read Full Review
Written on: 06/10/2010
Brilliant website - got my son z strap sketchers for £18 instead of £35. Ordered them on Saturday evening and they arrived on the Tuesday morning and that was with standard delivery! Ordered football trainers for my husband very late on a Monday night and they arrived on Wednesday afternoon. Fantastic prices and fantastic delivery times… Read Full Review
Written on: 06/10/2010
Terrible experience. Paid for special delivery, received order confirmation and my card was debited only to recieve a mail a week later to say they have cancelled my order with no reasoning! After contacting Customer Services, they said they cancelled the order because of suspected fraud.
Service is bad enough in their stores but just as bad online!… Read Full Review
Written on: 24/09/2010
My last three orders from sports direct have all add problems. They sent a me a free mug, which I thought was rather nice but when I used it it cracked about half a centimetre up from the bottom all the way round and boiling water went everywhere.
Another time I ordered a tracksuit and they only sent the top, when I contacted them they said the trousers where out of stock! Not sure how that can be when there was meant to be 2 items on one order code!
Then lastly I preordered the new… Read Full Review
Written on: 17/09/2010
Hi. i ordered a few items from sports direct on a sunday by standard delivery so i wasnt expecting them till around friday. Friday has come around and still my order hasnt arrived and sports direct have only confirmed my order, they havnt confirmed that the items are with the courier. This is really annoying as i cant see if my items are in stock on the sports direct website so i have no idea whether im just waiting for the items to come back into stock or if the staff are just taking there… Read Full Review
Written on: 15/09/2010
Ordered two bikes with saturday delivery, came on time, however after assembling the bikes, the ladies one came with a puncture in the front inner tube of the front tyre and the front wheel is also severly buckled, making it unable to be ridden. The mans bike also came with a slightly less severs buckled front wheel. Completely unsatisfied with customer services, emailed them twice about the problem and they say they will get back in roughly 5 working days, which is know good as i was needing… Read Full Review
Written on: 14/09/2010
I saw a cracking deal on the Slam Dunk bike for £50, looked for reviews on the bike but couldn't find any. Thought I'd chance it and ordered it anyway along with 2 other items. I then looked at the sports direct reviews and regretted it straight away-the reviews on here are shocking!!
I could see that the bike was no longer available after my order and expected an email to say they had run out. However my order was delivered Tuesday 14th September so I am really pleased with the service.
I… Read Full Review
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