Sports Direct Reviews - www.sportssdirect.com

Click here if this is your business
★★☆☆☆
1.7 / 5
815
18% of users recommend this
Click here if this is your business
  • Customer Service

  • Quality of website

  • Value For Money

? Ask our helpful community of experts about this product or company
Sports Direct www.sportssdirect.com - Ask a question now

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

★☆☆☆☆

“I ordered a jacket, when the parcel came it was empty...”

Written on: 14/10/2010

I ordered a jacket, when the parcel came it was empty and they are basically saying I am a liar and tough luck.... DO NOT BUY FROM THIS WEBSITE, their customer serice is appalling and off my experience they make money by charging people and never sending them their goods. I have now taken this up with my credit card company and trading standards to help get me my money back… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Appalling company and one to avoid at all costs they...”

Written on: 12/10/2010

Appalling company and one to avoid at all costs they even charge you a premium rate to telephone customer services… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Don't buy anything from this company. There staff are...”

Written on: 11/10/2010

Don't buy anything from this company. There staff are rude, they are unhelpful, will avoid giving refunds on faulty goods and the store has not answered the phone once. Head office are a little better but there is a cultrue of making things difficult to get refunds… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Tried to find information on returning unwanted items...”

Written on: 11/10/2010

Tried to find information on returning unwanted items ie:trainers as we were not too sure whether a 8 or 8.5 was required. Was informed by a very inpolite member of staff at their stafford store no refund on trainers would be given. Then tried to find a phone number no phone number available this coming from a rude man at the walsall store. Shall never order on this site… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Customer Service appalling - goods delivered damaged -...”

Written on: 07/10/2010

Customer Service appalling - goods delivered damaged - their attitude very defensive. Got a replacement but had to dismantle and pack the original one again(which wasn't easy) Will not buy from them again. Only giving a rating of one star because it will not let me continue otherwise… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“same as other people, placed order everything...”

Written on: 07/10/2010

same as other people, placed order everything accepted...a week later received email stating order cancelled as my address incorrect...er...i think i know my own address. i triedplacing an order 2 more times withmy address exactly as on statements, as did my mother...with the same problem each time. On emailing the company, they semt very rude emails telling me i need to order, using my correct address?! very poor service and very poor staff… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“Brilliant website - got my son z strap sketchers for...”

Written on: 06/10/2010

Brilliant website - got my son z strap sketchers for £18 instead of £35. Ordered them on Saturday evening and they arrived on the Tuesday morning and that was with standard delivery! Ordered football trainers for my husband very late on a Monday night and they arrived on Wednesday afternoon. Fantastic prices and fantastic delivery times… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Terrible experience. Paid for special delivery,...”

Written on: 06/10/2010

Terrible experience. Paid for special delivery, received order confirmation and my card was debited only to recieve a mail a week later to say they have cancelled my order with no reasoning! After contacting Customer Services, they said they cancelled the order because of suspected fraud.

Service is bad enough in their stores but just as bad online!… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“My last three orders from sports direct have all add...”

Written on: 24/09/2010

My last three orders from sports direct have all add problems. They sent a me a free mug, which I thought was rather nice but when I used it it cracked about half a centimetre up from the bottom all the way round and boiling water went everywhere.

Another time I ordered a tracksuit and they only sent the top, when I contacted them they said the trousers where out of stock! Not sure how that can be when there was meant to be 2 items on one order code!

Then lastly I preordered the new… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Hi. i ordered a few items from sports direct on a...”

Written on: 17/09/2010

Hi. i ordered a few items from sports direct on a sunday by standard delivery so i wasnt expecting them till around friday. Friday has come around and still my order hasnt arrived and sports direct have only confirmed my order, they havnt confirmed that the items are with the courier. This is really annoying as i cant see if my items are in stock on the sports direct website so i have no idea whether im just waiting for the items to come back into stock or if the staff are just taking there… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Ordered two bikes with saturday delivery, came on...”

Written on: 15/09/2010

Ordered two bikes with saturday delivery, came on time, however after assembling the bikes, the ladies one came with a puncture in the front inner tube of the front tyre and the front wheel is also severly buckled, making it unable to be ridden. The mans bike also came with a slightly less severs buckled front wheel. Completely unsatisfied with customer services, emailed them twice about the problem and they say they will get back in roughly 5 working days, which is know good as i was needing… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★☆

“I saw a cracking deal on the Slam Dunk bike for £50,...”

Written on: 14/09/2010

I saw a cracking deal on the Slam Dunk bike for £50, looked for reviews on the bike but couldn't find any. Thought I'd chance it and ordered it anyway along with 2 other items. I then looked at the sports direct reviews and regretted it straight away-the reviews on here are shocking!!
I could see that the bike was no longer available after my order and expected an email to say they had run out. However my order was delivered Tuesday 14th September so I am really pleased with the service.
I… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“September means new footwear for my son for school. He...”

Written on: 14/09/2010

September means new footwear for my son for school. He needed new football boots and I bought an ex display pair for a fabulously low price. Likewise, trainers needed, so I ordered these a week later, again at an excellent price. Both orders arrived the following day without my specifying next day delivery at additional cost (I completed each order before 2pm in both cases). All in all, an excellent internet service… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“I ordered a pair of Head trekking boots having seen...”

Written on: 02/09/2010 by Bondos (1 review written)

I ordered a pair of Head trekking boots having seen them for sale by another retailer. Whilst looking for reviews of the boots I realised that Sports Direct had them for £12 whereas others were charging £25 upwards. Ordered them at 13.30hrs and received them the day after next (standard delivery). Even included a free gift carrier bag thing.

Also a few days later ordered a pair of Puma rugby boots for my son (£18 on Sports Direct up to £35 elsewhere). Again delivered within 2 days for standard… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“i ordered a football shirt from sports direct online ,...”

Written on: 16/08/2010

i ordered a football shirt from sports direct online , when it came it was the away shirt and not the home shirt which i wanted , when i contacted the company to get it swapped they said i would have to pay to return the shirt my self by rec delivery (£2.80) . then a couple of days later i got a email saying they have refunded me the price of the shirt only.

what a waste of time and money , i'm pretty pissed off because i had to pay money because sports direct messed up and i ended up with… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Ordered a one day online sale item Head Sandals, I...”

Written on: 13/08/2010

Ordered a one day online sale item Head Sandals, I made a mistake and did not check the correct shoe size. Goods arrived wrong size for me, phoned Havant shop a person called Trish told me the goods have gone up in price (now double) I would have to pay the difference to exchange. My reply was thats not very good, can you give me your head office number.Phoned customer services, same reply, when I told him that its not very good customer service and I would not be buying any more goods, he over… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“I agree with so many of the reviewers, the company as...”

Written on: 13/08/2010

I agree with so many of the reviewers, the company as a whole are diabolical - as someone has already said, once they have your money, TOUGH, they are never going to give it back.
According to the Sale of Goods Act 1979, my sports bra was 'not fit for purpose' (it gave me no more support than my regular lacy numbers), so I should have had my money returned - NO, according to their rather curt and poorly put together letter (not proof read), their staff are 'fully trained' to 'only offer an… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“I ordered a pair of Lonsdale gloves, some jogging...”

Written on: 09/08/2010 by katyz007 (2 reviews written)

I ordered a pair of Lonsdale gloves, some jogging bottoms and some boxing shorts all in their sale. Real bargins especially the gloves retail for £45 and i got them for under £20!
I was abit worried after reading the reveiws on here, to the point where I kept checking the tracking website to see where exactly my goods were. They arrived on time, everything i ordered was there and they even gave me a free gift (was only a super sized mug, but still it was free!) Everything came in one big box… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“We always buy our sportswear from Sports Direct and...”

Written on: 06/08/2010

We always buy our sportswear from Sports Direct and never have problems any problems until now.

I preordered a Newcastle United Shirt for delivery on the release day, a couple of weeks ago. On the release day the shirt didnt arrive however a very abrupt email did. The email was sent to advise me that unfortunately my shirt was out of stock and I wouldnt be receiving a shirt.

How can a company (especially one linked to the Football club) not know how many shirts it has available for… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“I ordered a cardigan, dressing gown and a pair of...”

Written on: 19/07/2010

I ordered a cardigan, dressing gown and a pair of ladies nike trainers. Paid for next day delivery and it did arrive on time only to find that they had sent me a totally differnt pair of trainers to which i had ordered. i now have to pay the cost of the delivery charge for a second time to return these and this was not any fault of mine. the trainers i ordered are now out of stock so i wont be recieving these!!! wouldn't recommend to anyone… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
overview