Sports Direct Reviews - www.sportssdirect.com

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★★☆☆☆
1.6 / 5
827
17% of users recommend this
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★☆☆☆☆

“First time ordered, 2 items missing and a sports...”

Written on: 27/11/2010

First time ordered, 2 items missing and a sports direct mug included in the parcel. Impossible to find a contact phone number on their website which I thought was against trading standards, won't be ordering from them again. I used to work for them years ago and hated the sales manager then, seems like he's cloned himself… Read Full Review

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★★★★☆

“this is a great store with superb prices on products...”

Written on: 25/11/2010 by myatt99 (1 review written)

this is a great store with superb prices on products that you pay 10,£20 more for in others shops. As for you people talking about the shop not giving refunds if you dont want the product dont buy it, most shops offer you a gift card instead that has a 18 month date on it, if you find you havent got something in the store you would like at that time, the only don of that is you cant use it on the website that happens to be excellent, all the times i have orderd the goods have arived on time… Read Full Review

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★★★★★

“Having read some of the reviews i was dreading the...”

Written on: 25/11/2010

Having read some of the reviews i was dreading the delivery, but i was really delighted with the both the delivery and the quality. Arrived to Ireland by courier and only took 3 days. The quality of the both the shoes and clothes was great, one pair of trainers was ex display and was perfect, couldnt fault the whole transaction from start to finish… Read Full Review

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★☆☆☆☆

“My website order with Sports direct has always been...”

Written on: 15/11/2010

My website order with Sports direct has always been fine but i would avoid the stores at all costs! My mum went there and saw some kids shoes and asked the shop assistant if there were any in a certain size. He seemed like he couldnt be bothered and actually was acting all angry and said 'Im busy' so she walked out. I went there today(in a different branch) and stood in a queue for a while to pay for a Longsdale top. There was another queue on the other till but when it got to my turn the shop… Read Full Review

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★☆☆☆☆

“WARNING THESE ARE THE WORST SELLER EVER THEY DO NOT...”

Written on: 12/11/2010

WARNING THESE ARE THE WORST SELLER EVER THEY DO NOT SEND THE ITEMS THEY SELL THEY TAKE YOUR MONEY AND WHEN YOU TRY AND CONTACT THEM NOTHING I HAVE NOW GOT MY CASH BACK VIA A CHARGE BACK ON MY CREDIT CARD AS THYE IGNORED 11 EMAILS AND 14 MESSAGES VAI THIER WEBSITE AND NEVER ANSWER THE PHONE I HAVE NOW DONE A 4 PAGE REPORT OFT's ENFORCEMENT DEPARTMENT AS THEY HAVE BREECHED DOZENS OF THE Consumer Protection (Distance Selling) Regulations 2000 AND AFTER SPEAKING TO THEM ON THE PHONE I AM NOT ALONE… Read Full Review

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★☆☆☆☆

“Store refused cash refund even though it could not...”

Written on: 10/11/2010

Store refused cash refund even though it could not offer a replacement. Tried to return a boy's red England shirt today with all labels attached and recept to Sports Direct store at Mansfield's St Perter Retail Park. Bought 2 days's earlier. Hanger said aged 5 to 6 but shirt was aged 8 to 9. Stupidly I hadn't checked. Zombified staff repeated exchange or voucher, no cah refund. There is no customer care within this store and the staff are unable to make decisions based each individual case… Read Full Review

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★★★★★

“Bought a few pairs of Umbro Joggers for just £4 each-...”

Written on: 02/11/2010

Bought a few pairs of Umbro Joggers for just £4 each- great service, ordered on Monday evening was there when I arrived home on Wednesday. I was weary of ordering from Sportsdirect as the general reviews tend to be bad, but I can honestly say they offer great deals and swift delivery. I would certainly order from them again with Christmas just around the corner!… Read Full Review

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★☆☆☆☆

“Nike golf shoes didn't fit properly and didn't keep...”

Written on: 29/10/2010

Nike golf shoes didn't fit properly and didn't keep out the damp.
Attitude of shop - they are not faulty so go away
Attitude of customer services - so they do not fit and you are not happy - hard luck we are not interested.
Would not buy anything you might need to return as they clearly have a policy of avoiding returns and do not care if a customer is happy or not.
Staff are rude as well… Read Full Review

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★☆☆☆☆

“I ordered nike t90 laser 3 boots they turned up in...”

Written on: 28/10/2010

I ordered nike t90 laser 3 boots they turned up in good time with two studs missing and no stud key when i rang them they said they dont stock them and wanted to send me some sondico studs as a replacement so i visited the shop and they couldnt help so i took two studs off the display its an absolute joke dont bother buying from the stick to prodirect soccer least there product turns up in one piece… Read Full Review

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★☆☆☆☆

“DISGUSTING!!!!!!!!!!!!! I could run your company...”

Written on: 27/10/2010

DISGUSTING!!!!!!!!!!!!! I could run your company (circus) with my eyes closed. That says it all, you have wasted enough of my time! I will get my money back even if I have to come and kick in your office doors and smash the place up!!!!!!… Read Full Review

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★★★★★

“I wouldn't normally write a review but after i had...”

Written on: 20/10/2010

I wouldn't normally write a review but after i had placed my order i checked this review site and was very worried so want to put others minds at rest.
I ordered yesterday at 9.30am,it is now 11.55am the following day and i have just had everything i ordered delivered.I paid for standard delivery NOT next day delivery so am very impressed.Cannot fault the service now lets see if the products match up… Read Full Review

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★★★★★

“Purchased a £2 umbro suck pack. Received it on time...”

Written on: 14/10/2010

Purchased a £2 umbro suck pack. Received it on time with a free gift (a mug).
They thought I did not receive it and re-sent the sock to me!
When I told them they asked me not to worry and keep it as a gift.
Highly recommended!… Read Full Review

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★☆☆☆☆

“I ordered a jacket, when the parcel came it was empty...”

Written on: 14/10/2010

I ordered a jacket, when the parcel came it was empty and they are basically saying I am a liar and tough luck.... DO NOT BUY FROM THIS WEBSITE, their customer serice is appalling and off my experience they make money by charging people and never sending them their goods. I have now taken this up with my credit card company and trading standards to help get me my money back… Read Full Review

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★☆☆☆☆

“Appalling company and one to avoid at all costs they...”

Written on: 12/10/2010

Appalling company and one to avoid at all costs they even charge you a premium rate to telephone customer services… Read Full Review

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★☆☆☆☆

“Don't buy anything from this company. There staff are...”

Written on: 11/10/2010

Don't buy anything from this company. There staff are rude, they are unhelpful, will avoid giving refunds on faulty goods and the store has not answered the phone once. Head office are a little better but there is a cultrue of making things difficult to get refunds… Read Full Review

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★☆☆☆☆

“Tried to find information on returning unwanted items...”

Written on: 11/10/2010

Tried to find information on returning unwanted items ie:trainers as we were not too sure whether a 8 or 8.5 was required. Was informed by a very inpolite member of staff at their stafford store no refund on trainers would be given. Then tried to find a phone number no phone number available this coming from a rude man at the walsall store. Shall never order on this site… Read Full Review

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★☆☆☆☆

“Customer Service appalling - goods delivered damaged -...”

Written on: 07/10/2010

Customer Service appalling - goods delivered damaged - their attitude very defensive. Got a replacement but had to dismantle and pack the original one again(which wasn't easy) Will not buy from them again. Only giving a rating of one star because it will not let me continue otherwise… Read Full Review

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★☆☆☆☆

“same as other people, placed order everything...”

Written on: 07/10/2010

same as other people, placed order everything accepted...a week later received email stating order cancelled as my address incorrect...er...i think i know my own address. i triedplacing an order 2 more times withmy address exactly as on statements, as did my mother...with the same problem each time. On emailing the company, they semt very rude emails telling me i need to order, using my correct address?! very poor service and very poor staff… Read Full Review

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★★★★★

“Brilliant website - got my son z strap sketchers for...”

Written on: 06/10/2010

Brilliant website - got my son z strap sketchers for £18 instead of £35. Ordered them on Saturday evening and they arrived on the Tuesday morning and that was with standard delivery! Ordered football trainers for my husband very late on a Monday night and they arrived on Wednesday afternoon. Fantastic prices and fantastic delivery times… Read Full Review

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★☆☆☆☆

“Terrible experience. Paid for special delivery,...”

Written on: 06/10/2010

Terrible experience. Paid for special delivery, received order confirmation and my card was debited only to recieve a mail a week later to say they have cancelled my order with no reasoning! After contacting Customer Services, they said they cancelled the order because of suspected fraud.

Service is bad enough in their stores but just as bad online!… Read Full Review

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