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Written on: 04/05/2011 by Jenezzy (5 reviews written)
Went to the Sports Direct in Braehead shopping centre in Paisley. Shop assistant was very dismissive and disinterested. He openly expressed this in front of customers both in what he said (and tone of voice) and behaviour (e.g. throwing down shoes in boredom). Staff at tills were under-trained and other staff on the floor were too busy chatting to each other to help customers. The floor layout in general is quite shabby - cramped and dull… Read Full Review
Written on: 21/04/2011
i asked for 24 hour delivery 3 days later im still waiting why should i pay more for them just to take the mikk delivering nevr again !!!… Read Full Review
Written on: 20/04/2011
Least customer-focussed company I've ever dealt with.
I only ordered the shoes online as the shop refused to order them in my size saying that they 'stocked whatever was sent through'.
Arrived on time but were too big so tried returning them to the shop - shop refused to take them and I was forced to pay to return them, despite shop manager advising me that web returns were freepost.
I've also bought 'karrimor' branded items from the shop which are cheap tat with the karrimor logo embroidered… Read Full Review
Written on: 19/04/2011
DO NOT BUY!!! Cancelled things without telling me and shipping rates remain the same. It would have been cheaper going to a local shop and buy everything from there instead of buying from sportsdirect. I would never buy again… Read Full Review
Written on: 19/04/2011 by tracymck (1 review written)
ordered 2 prs of shoes and pkt of golf studs
company cancelled 1pr of shoes but never told me nor gave a reason
2 studs were missing from pkt
other pr of shoes were in right box was correct size on invoice but wrong size inside box useless
you have to pay return postage and will be recompensed later seems ridiculous to me when it was their mistake customer service is rubish will never use again… Read Full Review
Written on: 13/04/2011 by Mallorcaguy (3 reviews written)
Bought a Lonsdale jacket on Monday, lost the receipt, called store who said bring it back we can trace the sale through the system, drive to the store 10 miles away to be told no receipt no refund at all, told them that I called but still no joy, came home checked on their website which states that they will give a gift voucher or an exchange if accompanied by a bank statement with the trans action, printed the statement took back to the store along with a copy of the web page statement, still… Read Full Review
Written on: 12/04/2011
Bought a pair of Nike Lunarglide running shoes from sportsdirect. They had the lowest price. The shoes came (to Finland) after a week from ordering them!… Read Full Review
Written on: 03/04/2011
Bought a FILA tracksuit top off there website recieved the item fine and on time only thing is partner ironed the top without realising there was a security tag still on the inside of the top under the arm not able to wear it sent 3 emails no reply so now have a top i have purchased and are unable to wear because of this to worried to take it to a store for fear of setting off alarms… Read Full Review
Written on: 31/03/2011
I ordered four golf polo's, a pair of ladies walking trousers and to get free delivery ordered some tee's on the evening of 29/03, they arrived today 31/03 which is very good by online standards across the board.
Opened everything up and it seemed in order.. Wait there a second whats that on one of the polos? On the arm it had clicks on, I looked again and the sleeve was dirty (to me looked like suncream stain), on further inspection the whole polo was shop dirty and there was a huge yellow… Read Full Review
Written on: 30/03/2011 by pompeyblue10 (1 review written)
BROUGHT INSTORE ADVERTISED BIKE FOR £49. BLUE AND WHITE VELOCITY BOYS FOR MY SONS BIRTHDAY. WHEN OPENED THE BIKE WAS AN INCEPID MAUVE. VERY DISSAPOINTED. PHONED THE STORE WHO SAID THIS MAUVE WAS THEIR BLUE???? VERY CONFUSED, MAYBE I WAS NOT AT SCHOOL THE DAY THEY DONE COLOURS...ALSO REFUSED REFUND AS PACKAGING HAD BEEN DAMAGED, THE WAY THESE BIKES WERE PACKAGED YOU HAD TO REMOVE 90% OF THE PACKAGING BEFORE YOU GOT TO THE FRAME.....WILL NEVER USE AGAIN OR RECOMMEND… Read Full Review
Written on: 23/03/2011
SportsDirect is the worst sports shop i have ever been to. The customer service was dismal, the staff were inexperienced and the store was dark and depressing. I went there a few days ago to buy a pair of football boots for my son's birthday. I walked in and saw a complete mass of clothes all squeezed on rails, looked like a stock room. Could just about push my small pram through there, how on earth could a person in a wheelchair get in there?!. Took 10 minutes to find a member of staff to… Read Full Review
Written on: 22/03/2011
Went to buy a pair of running shoes at their Baker street store during my lunch break. Member of staff serving couldnt care less, then disappeared off for a smoke break half way through serving me, left me sat in my socks waiting like a lemon for him to return. unbelievable. if it hadn't been for the good price on the shoes I would have walked out in disgust, but I guess the low prices they offer makes them think they can treat their customers like s**t and they will still keep coming.
This… Read Full Review
Written on: 20/03/2011
ordered some Roces skates as they were £15 reduced from £129, needless to say within a few days I got a cancellation of order email. 6 days later the items were still on the website so I re ordered, I also phone customer services and she confirmed the items were in stock they will be picked in the next day and I will get a despatch email.
Further email recieved, order cancelled.
Surely if the website shows items and lets you buy them over a 6 day period when they have no stock that is false… Read Full Review
Written on: 16/03/2011
I ordered the Lee Cooper original zip hoodie as it was reduced by 30 odd pounds so i thought it was a good by. I decided to have standard delivery as i didn't need it any time soon. After ordering it on Monday it arrived on Wednesday with was unexpected as the delivery was supposed to take about 3-4 working days. The only thing i would say is i am only 14 but i ordered a size 16 as i like my hoodies big. The hoodie came just below my bum but the arms were a little big around the wrist. I would… Read Full Review
Written on: 14/03/2011
The worst service I have ever experienced from any shop I've ever used and known! This a warning to anyone thinking of using this store.
I purchased a Badminton racket from the Colchester Branch and played all of about 2 minutes and the strings broke. I took it back to the shop with receipt in hand that proved I had only just purcahsed it and they said they could not offer a refund or exchange on this racket, because only the frame is covered not the strings. The manager was so rude and… Read Full Review
Written on: 10/03/2011 by lovi (1 review written)
This was my first online order from sports direct website. I received my parcel a few days after placing the order and I was missing one pair of skechers trainers. I went on the website and was not able to find any contact number and after some search I managed to locate their number and called them. They asked me to take a picture of my actual parcel and email it to them! and when I said it will not be convenient on my behalf the agent asked me to email about the matter which I did. I called… Read Full Review
Written on: 08/03/2011
Would never ever order from sports direct again. Too much hassle, too many cock ups. Just sooo angry with the service, or should i say, lack off service. There a complete joke!!!!! Theres not one good thing i can say about this company!! would give it less then one star if it was possible!!… Read Full Review
Written on: 07/03/2011
This company is an absolute joke! I ordered some Lonsdale gear, January 29. And i'm still waiting for it. Track and Trace at DHL site, i can see that it has been under clearance delay since February 03!!!
Having contact them by email which as far as i can see is the only way to get in contact, is not a succes! Is there ...anyone who know how I can contact them contact besides email??????
People can contact me at this email, i they know how i also can get in touch with them!
Jonas… Read Full Review
Written on: 04/03/2011
Purchased Football Boots off SportsDirect, paid the extra £5.99 for next day delivery, after waiting and waiting the boots still haven't arrived, after someone kindly posted the customer number on here, I decided to call, after 30 minutes on hold, I got through to a very rude and inconsiderate person who tried to claim the money hadn't been taken from my account, and that I wouldn't receive my goods until payment was made, however the payment has been made the money has come out from my… Read Full Review
Written on: 04/03/2011
i will neva neva order from sports direct as i ordered a cricket bat ...received a wrong size n cheaper quality..sent it back through recorded delivery a week ago .did,nt get any acknowledgment email or call n i absolutley have no idea whts goin on with my returned item n when will i receive the correct item...God knows....very very disappointing service… Read Full Review
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Written by reyffer