Sports Direct Reviews - www.sportsdirect.com

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★★☆☆☆
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★☆☆☆☆

“Do not shop from SportsDirect”

Written on: 07/09/2011 by darosberg (1 review written)

Ordered some running shoes and some other clothes from them. I got an order confirmation instantly. A couple of days later i received an cancelation e-mail for a pair of socks in the order. Now i have tried contacting them from the online form as well as e-mail but no response. My order has had the status "New Order" for almost 2 weeks. 2 Weeks and it hasn't been dispatched yet!! Their customer service is terrible! !WARNING! Do not order from these jokers… Read Full Review

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Darosberg's Response to darosberg's Review

Written on: 07/09/2011

Everything i ordered actually showed up at my doorstep today unanounced. So except that no shipping confirmation was sent and their useless customer support i have nothing to complain about.
The fact that the stuff showed up today boosts my previous review with additional 2 stars.

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★☆☆☆☆

“not recived my oder”

Written on: 04/09/2011 by Inga (1 review written)

i am oder my tracsuit 20 of august.money taken from my accaunt 43£.but not delivered.but track number,writen,what this been delivered to my home.and they not answer for my e-mail.today 4 september,and i still waiting… Read Full Review

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Guest's Response to Inga's Review

Written on: 08/09/2011

me too!Ordered school trainers on the 26th of august took the money, it now says its been delivered signatory another name e mailed them 5 times it`s now the 9th september still waiting.they are usually really good never had a problem before but fuming now.

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★☆☆☆☆

“very bad”

Written on: 23/08/2011 by turkeyhoney (1 review written)

i got my delivery with only 2 items in which i ordered 3 and got charged for 3 this service is awful and you cannot get through to them on the phone for 1 hour i was number 12 in the queue never again… Read Full Review

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★☆☆☆☆

“Defies the laws of mathematics”

Written on: 09/08/2011

"You are 8 in a queue" "You are 3 in a queue" "You are 6 in a queue" "you are 2 in a queue" "you are 1 in a queue" "You are 2 in a queue".... 2hrs later?… Read Full Review

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★★★★★

“Fast, Efficient Service”

Written on: 09/08/2011 by nunkey (1 review written)

Ordered yesterday - approx £70 of goods from the sale. Off on holiday tomorrow and they arrived first thing this morning, with an unexpected free massive (probably a pint) sports direct mug. Website could have been a bit easier to use - it was difficult to return to what you had been looking at, after adding to the basket… Read Full Review

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★☆☆☆☆

“Worst online experience ever. Avoid at all costs!”

Written on: 01/08/2011 by crashmatt (2 reviews written)

I ordered a tent they had in their sale and arrived quickly. Opened the tent, and it was ripped. It was also awful quality so I looked for a phone number online. Be warned. There isn't one. Emails only!. So I emailed them and 2 days later recieved an email back with a returns address. (Costing my £27 - but I was promised it back) Duely sent it, also with a proof of postage and waited. And waited. Three weeks later I emailed them again and they email back another week later to say it hasn't… Read Full Review

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★★★★★

“Wow - thank you!”

Written on: 15/07/2011 by pipharding (1 review written)

I ordered this from somewhere else ahead of the launch date, hoping it would come on time which would be about a week after my daughter's birthday. To cut a long story short they failed me and four weeks after her birthday I had to source another one. I found it on Sports Direct website and took a gamble on it being in stock as there was nothing to say it was or wasn't. I only paid the cheapest postage as I figured she had waited 4 weeks what would another hurt, and I don't like paying loads… Read Full Review

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★★★★★

“Very pleased with the service.”

Written on: 13/07/2011 by Hannah8870 (1 review written)

Ordered online. Three items for a very reasonable price. Got a Karrimoor rucksack for £10 (on the Karrimoor website it's £40!)Ordered them yesterday afternoon, arrived this morning. All three of the items are of a good quality and I'd recommend them all to anyone. Got the confirmation email, then another email which allowed me to track my items from dispatch to delivery. Overall, very happy with the price I paid for the items, the quality of the items, and the very quick delivery… Read Full Review

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★★★★★

“All deliveries were spot on.”

Written on: 11/07/2011 by Rastonian (1 review written)

All my deliveries and orders have arrived within 2-5 days, all items ordered have been delivered exactly as the order had been placed online. Prices are by far the most competitive around in general and when they have a sale items can be 80% off the RRP. Stock list is huge too and items to suit every budget. My fav store for 90% of the sports things I buy. … Read Full Review

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★☆☆☆☆

“TERRIBLE SERVICE AND I STILL HAVE NOT GOT MY ORDER”

Written on: 10/07/2011

Its nearly 5 weeks and still no delivery of my order, they dont address the matter properly by emails so customer service is non existent, its a nightmare to deal with these guys who dont seem to want to help or care for that matter.. To get in contact by phone can take at least half an hour and they tell you they going to do this and that but do nothing at all.. Avoid this company at all costs, i should have done some research online on them before i ordered and if i had i would not have… Read Full Review

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Guest's Comment

Written on: 31/08/2011

They are a joke. They never reply to emails. Quick enough to take my money, not quick enough to deliver my order.

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★★★★☆

“Taking things as I find them”

Written on: 06/07/2011 by AndrewfromPreston (2 reviews written)

I bought this bike for my daughter on line - I did not get a confirmation e mail and became a little worried. I then read all the negative about sports direct and became very worried. I emailed them and asked if not getting a confirmation was usual. The bike arrived. I then recieved an email saying it had been dispatched. I then recieved a customer service email in response to my email saying it had been signed for - so communication is out of sync but the bike arrived in 2 days and I got free… Read Full Review

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★☆☆☆☆

“Quick delivery on Lee Cooper Jeans that were on offer...”

Written on: 27/06/2011

Quick delivery on Lee Cooper Jeans that were on offer does not make up for the fact that every pair received was defective, and I have to pay to send them back!!! They could not have failed to know they were selling reject quality products. If they are selling jeans made of faulty material they should say so. Why waste my time?… Read Full Review

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★★★★★

“EXCELLENT VALUE SITE WITH QUICK DELIVERY”

Written on: 25/06/2011

I WAS A LITTLE NERVOUS ORDERING FROM OVERSEAS. I LIVE IN AUSTRALIA AND THE CLOTHING AND SHOES WERE A BARGAIN AND QUALITY EXCELLENT. BOTH LOTS I PURCHASED EACH OVER AUD$300 ARRIVED WITHIN A FEW DAYS OF THE ORDERS BEING PLACED WHICH IS VERY VERY IMPRESSIVE. I WILL DEFINATELY ORDER FROM THEM AGAIN...AND HAVE BEEN QUITE SURPRISED BY THE NEGATIVE FEEDBACK LEFT BY OTHERS. … Read Full Review

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★☆☆☆☆

“Never ever going to deal with these thie*ves again”

Written on: 23/06/2011

Recieved an incomplete order struggled to find a number to contact sports direct, waited in telephone queue for 70 mins, got through to the rudest person with a subhuman intelligence and got no help with the missing items let alone any apologies. I think this website is meant for people who believe in gambling and wont regret it if there order is messed up and they loose all the money, its a pot luck not etailing Wouldnt advice anyone ever to order anything online with these thi*ves… Read Full Review

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★☆☆☆☆

“sportsdirect.com a terrible terrible company with the...”

Written on: 22/06/2011

A monumentally bad company to deal with, never have i come across such brash know it all attitudes than their customer services (08703339400 you'll be there all year trying to find that on their website) who tell you that after sportsdirect have canceled your order through a 'processing error' (read someone cocked up and canceled it instead of actually processing it) that they don't have the facility on their paypal account to cancel the payment that is now sat in your paypal account for 30… Read Full Review

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★☆☆☆☆

“NEVER BUY FROM THIS SITE”

Written on: 16/06/2011 by Embrahammy (1 review written)

I for one will NEVER buy from this site again. They shipped the wrong item, initially insisted on receiving incorrect goods back before sending replacement which would take up to 2 weeks. Eventually relented to shipping replacement if I emailed proof of purchase. They then shipped the wrong product AGAIN and then finally admitted a mix up with Nike samples in their stock. After over a week of silence, I returned the goods for a refund. They then sent me a refund note for £0. After numerous… Read Full Review

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★☆☆☆☆

“Never, Never, Repeat, Never buy from this company”

Written on: 14/06/2011

Do not ever buy from this company unless you are absolutely 100% sure that you will not require a refund. They do not give a refund, but credit notes only. However,they do not make this crystal clear before you purchase. Their customer service is absolutely dreadful. I have never had a bad shopping experience before until making a purchase with this place. BEWARE!!… Read Full Review

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Guest's Comment

Written on: 16/06/2011

There are clear signs at the tills advising only exchanges or gift cards. The staff on the tills also advise you of this. I have never found a problem with this company. Why didn't you just change your purchase for another size or buy something else? Plenty to choose from.

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Guest's Comment

Written on: 16/06/2011

I have just had a similar experience with SportsDirect and will NEVER buy from them again. Customer service is the worst I have ever experienced. Shipped me two different items on a Qty 2 order, then shipped me the wrong replacement, then refunded me £0, then I had to email them constantly for over a week before they admitted their error and refunded. ABSOLUTELY AWFUL

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★☆☆☆☆

“Wrong items, old shop stock and no phone number ?”

Written on: 13/06/2011 by gstuart (1 review written)

Having seen the recent TV ads Sports Direct looks like a good place to pick up some summer clothes and shoes for the family. The website seems easy to use and if the item is in stock you can order it. Having ordered 4 pairs of shoes and a number of T-Shirts I placed my order without reviewing the company, (they appeared large enough not to bother). 24 hours after ordering I received an email cancelling an item but stating the rest of the items were awaiting dispatch. After another 24 hours I… Read Full Review

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★★★★☆

“Fast delivery.”

Written on: 09/06/2011 by LinaL (6 reviews written)

delivery was free and fast. The items was as described and much cheaper than other on-line stores/sports stores and they even sent a free gift out with my order. I found the web site easy to use and I would be happy to use them again in the future when needed… Read Full Review

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★★★★★

“Good value and fast delivery”

Written on: 07/06/2011

Purchased a Wilson Blade BLX lite tennis raquet on their website Sportsdirect.com. After reading some bad reviews about customer service I was rather nervous about putting an order in. But it was the cheapest price I could find for this raquet. I put in the order before 12 (noon) on a monday and had the received the goods by Tuesday (4pm). They also allowed the option of a different delievery address to my billing address which was also great. I give them 5 stars for great price on… Read Full Review

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