Sports Direct Reviews - www.sportsdirect.com

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★★☆☆☆
1.6 / 5
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★☆☆☆☆

“sportsdirect.com a terrible terrible company with the...”

Written on: 22/06/2011

A monumentally bad company to deal with, never have i come across such brash know it all attitudes than their customer services (08703339400 you'll be there all year trying to find that on their website) who tell you that after sportsdirect have canceled your order through a 'processing error' (read someone cocked up and canceled it instead of actually processing it) that they don't have the facility on their paypal account to cancel the payment that is now sat in your paypal account for 30… Read Full Review

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★☆☆☆☆

“NEVER BUY FROM THIS SITE”

Written on: 16/06/2011 by Embrahammy (1 review written)

I for one will NEVER buy from this site again. They shipped the wrong item, initially insisted on receiving incorrect goods back before sending replacement which would take up to 2 weeks. Eventually relented to shipping replacement if I emailed proof of purchase. They then shipped the wrong product AGAIN and then finally admitted a mix up with Nike samples in their stock. After over a week of silence, I returned the goods for a refund. They then sent me a refund note for £0. After numerous… Read Full Review

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★☆☆☆☆

“Never, Never, Repeat, Never buy from this company”

Written on: 14/06/2011

Do not ever buy from this company unless you are absolutely 100% sure that you will not require a refund. They do not give a refund, but credit notes only. However,they do not make this crystal clear before you purchase. Their customer service is absolutely dreadful. I have never had a bad shopping experience before until making a purchase with this place. BEWARE!!… Read Full Review

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Guest's Comment

Written on: 16/06/2011

There are clear signs at the tills advising only exchanges or gift cards. The staff on the tills also advise you of this. I have never found a problem with this company. Why didn't you just change your purchase for another size or buy something else? Plenty to choose from.

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Guest's Comment

Written on: 16/06/2011

I have just had a similar experience with SportsDirect and will NEVER buy from them again. Customer service is the worst I have ever experienced. Shipped me two different items on a Qty 2 order, then shipped me the wrong replacement, then refunded me £0, then I had to email them constantly for over a week before they admitted their error and refunded. ABSOLUTELY AWFUL

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★☆☆☆☆

“Wrong items, old shop stock and no phone number ?”

Written on: 13/06/2011 by gstuart (1 review written)

Having seen the recent TV ads Sports Direct looks like a good place to pick up some summer clothes and shoes for the family. The website seems easy to use and if the item is in stock you can order it. Having ordered 4 pairs of shoes and a number of T-Shirts I placed my order without reviewing the company, (they appeared large enough not to bother). 24 hours after ordering I received an email cancelling an item but stating the rest of the items were awaiting dispatch. After another 24 hours I… Read Full Review

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★★★★☆

“Fast delivery.”

Written on: 09/06/2011 by LinaL (6 reviews written)

delivery was free and fast. The items was as described and much cheaper than other on-line stores/sports stores and they even sent a free gift out with my order. I found the web site easy to use and I would be happy to use them again in the future when needed… Read Full Review

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★★★★★

“Good value and fast delivery”

Written on: 07/06/2011

Purchased a Wilson Blade BLX lite tennis raquet on their website Sportsdirect.com. After reading some bad reviews about customer service I was rather nervous about putting an order in. But it was the cheapest price I could find for this raquet. I put in the order before 12 (noon) on a monday and had the received the goods by Tuesday (4pm). They also allowed the option of a different delievery address to my billing address which was also great. I give them 5 stars for great price on… Read Full Review

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★☆☆☆☆

“They sent the wrong items”

Written on: 07/06/2011

Its a lottery if you actually get your online order never mind about it being late! I ordered 8 football tops for a football tournament and they sent jeans. They are impossible to get hold of by phone and only respond to emails on a first come first serve basis. I still have't heard from then a week later after sending my items back and will be getting a refund as there customer service is terrible. I have emailed and rang but cannot get through to the customer service. Tried going into a… Read Full Review

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★★☆☆☆

“Problems buying from another country”

Written on: 03/06/2011 by djonatanb (1 review written)

I was visiting UK when I saw lilly whites, I bought a lot of stuff ther and it was a very good value. When I came back to Brazil I searched for their webstore and noticed that they could send it to me for a certain amount of pounds, I was very happy... But when I was picking my items and tried to proceed to checkout the webstore dropped me out. They apparently filtered my IP number and didn't alow me to enter my credit card informations. I was very disappoited because the webstore system told… Read Full Review

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★☆☆☆☆

“Poor desptach / communication process”

Written on: 26/05/2011

I ordered some gloves and an item of boys clothing. I was advised that the clothing item was despatched at 4pm the same day, valued at £3.00 and the postage was charged at £3.99. This was fine until I received an email sent at 4 am the next day saying the gloves were out of stock and the order had been cancelled. I only actually wanted the gloves and the clothing item was just an add on given that I was already paying the postage for the gloves. Basically I would have like the chance to… Read Full Review

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★★★★★

“I had been looking for a cheap tennis racket to get...”

Written on: 19/05/2011

I had been looking for a cheap tennis racket to get myself into tennis and found a Slazenger one on promotion on the Sports Direct website reduced from £25 to £5! I ordered two and I am really impressed with the product.

The one issue I had was with the delivery of the item. Although I entered my work address in the delivery field, once I placed my order, shortly afterwards I received a confirmation email giving my home address as both the invoice AND the delivery address. I emailed them to… Read Full Review

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★★★★★

“Ordered 3 cheap golf woods at 12 noon, and turned up...”

Written on: 19/05/2011

Ordered 3 cheap golf woods at 12 noon, and turned up about 12 noon the next day with the £5.99 next day delivery option. Much cheaper than anywhere else. Was worried after reading the other reviews on here, but it worked out really well for me… Read Full Review

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★☆☆☆☆

“Do NOT shop online with Sports Direct. Only shop in...”

Written on: 13/05/2011

Do NOT shop online with Sports Direct. Only shop in store when you can keep your eye on them and not get ripped off. You cannot contact someone if you have any problems whatsoever which is not a nice feeling. I e from them for convenience and paid £5.99 for next day delivery. That was days ago and the delivery is sitting in Redhill now after being 3 days late and trying to deliver to my office address at 9pm (???) if they had given me what I paid for and delivered my item in the 24 hour time… Read Full Review

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★☆☆☆☆

“Do not ever buy anything from them!!! They are money...”

Written on: 05/05/2011

Do not ever buy anything from them!!! They are money grabbing, time wasting, lying, no-good, jobs worth, monkeys in the warehouse, couldn't give a rats ass, bunch of idiots!!! As you can see from the above, after taking my money, sending the wrong items, still not sent the right ones, still waiting for refund and still waiting for someone to call me they are slightly infuriating me now. Speak to Sue in Customer Service management. She will promise loads of things but never do any of them. I… Read Full Review

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★☆☆☆☆

“DO NOT SHOP HERE RETURNS POLICY IS TERRIBLE YOU WILL...”

Written on: 04/05/2011 by loulou1978 (1 review written)

DO NOT SHOP HERE RETURNS POLICY IS TERRIBLE YOU WILL NOT GET YOUR MONEY BACK EVEN IF FIT IS WRONG OR YOU CHANGE YOUR MIND . I TOOK A FAULTY ITEM BACK IT WAS A CHRISTMAS GIFT IT ACTUALLY HAD FALLEN APART BUT THEY WOULD DO NOTHING MANAGER AT LEICESTER STORE VERY RUDE I WILL NOT BE SHOPPING HERE AGAIN THEY SHOULD BE ASHAMED I FEEL ROBBED !!!!!!!!!!!!!… Read Full Review

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★☆☆☆☆

“Went to the Sports Direct in Braehead shopping centre...”

Written on: 04/05/2011 by Jenezzy (5 reviews written)

Went to the Sports Direct in Braehead shopping centre in Paisley. Shop assistant was very dismissive and disinterested. He openly expressed this in front of customers both in what he said (and tone of voice) and behaviour (e.g. throwing down shoes in boredom). Staff at tills were under-trained and other staff on the floor were too busy chatting to each other to help customers. The floor layout in general is quite shabby - cramped and dull… Read Full Review

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★☆☆☆☆

“i asked for 24 hour delivery 3 days later im still...”

Written on: 21/04/2011

i asked for 24 hour delivery 3 days later im still waiting why should i pay more for them just to take the mikk delivering nevr again !!!… Read Full Review

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★☆☆☆☆

“Least customer-focussed company I've ever dealt with. ”

Written on: 20/04/2011

Least customer-focussed company I've ever dealt with.
I only ordered the shoes online as the shop refused to order them in my size saying that they 'stocked whatever was sent through'.

Arrived on time but were too big so tried returning them to the shop - shop refused to take them and I was forced to pay to return them, despite shop manager advising me that web returns were freepost.

I've also bought 'karrimor' branded items from the shop which are cheap tat with the karrimor logo embroidered… Read Full Review

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★☆☆☆☆

“DO NOT BUY!!! Cancelled things without telling me and...”

Written on: 19/04/2011

DO NOT BUY!!! Cancelled things without telling me and shipping rates remain the same. It would have been cheaper going to a local shop and buy everything from there instead of buying from sportsdirect. I would never buy again… Read Full Review

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★☆☆☆☆

“ordered 2 prs of shoes and pkt of golf studs ”

Written on: 19/04/2011 by tracymck (1 review written)

ordered 2 prs of shoes and pkt of golf studs
company cancelled 1pr of shoes but never told me nor gave a reason
2 studs were missing from pkt
other pr of shoes were in right box was correct size on invoice but wrong size inside box useless
you have to pay return postage and will be recompensed later seems ridiculous to me when it was their mistake customer service is rubish will never use again… Read Full Review

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★☆☆☆☆

“Bought a Lonsdale jacket on Monday, lost the receipt,...”

Written on: 13/04/2011 by Mallorcaguy (3 reviews written)

Bought a Lonsdale jacket on Monday, lost the receipt, called store who said bring it back we can trace the sale through the system, drive to the store 10 miles away to be told no receipt no refund at all, told them that I called but still no joy, came home checked on their website which states that they will give a gift voucher or an exchange if accompanied by a bank statement with the trans action, printed the statement took back to the store along with a copy of the web page statement, still… Read Full Review

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