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Written on: 14/09/2010
I saw a cracking deal on the Slam Dunk bike for £50, looked for reviews on the bike but couldn't find any. Thought I'd chance it and ordered it anyway along with 2 other items. I then looked at the sports direct reviews and regretted it straight away-the reviews on here are shocking!!
I could see that the bike was no longer available after my order and expected an email to say they had run out. However my order was delivered Tuesday 14th September so I am really pleased with the service.
I… Read Full Review
Written on: 14/09/2010
September means new footwear for my son for school. He needed new football boots and I bought an ex display pair for a fabulously low price. Likewise, trainers needed, so I ordered these a week later, again at an excellent price. Both orders arrived the following day without my specifying next day delivery at additional cost (I completed each order before 2pm in both cases). All in all, an excellent internet service… Read Full Review
Written on: 02/09/2010 by Bondos (1 review written)
I ordered a pair of Head trekking boots having seen them for sale by another retailer. Whilst looking for reviews of the boots I realised that Sports Direct had them for £12 whereas others were charging £25 upwards. Ordered them at 13.30hrs and received them the day after next (standard delivery). Even included a free gift carrier bag thing.
Also a few days later ordered a pair of Puma rugby boots for my son (£18 on Sports Direct up to £35 elsewhere). Again delivered within 2 days for standard… Read Full Review
Written on: 16/08/2010
i ordered a football shirt from sports direct online , when it came it was the away shirt and not the home shirt which i wanted , when i contacted the company to get it swapped they said i would have to pay to return the shirt my self by rec delivery (£2.80) . then a couple of days later i got a email saying they have refunded me the price of the shirt only.
what a waste of time and money , i'm pretty pissed off because i had to pay money because sports direct messed up and i ended up with… Read Full Review
Written on: 13/08/2010
Ordered a one day online sale item Head Sandals, I made a mistake and did not check the correct shoe size. Goods arrived wrong size for me, phoned Havant shop a person called Trish told me the goods have gone up in price (now double) I would have to pay the difference to exchange. My reply was thats not very good, can you give me your head office number.Phoned customer services, same reply, when I told him that its not very good customer service and I would not be buying any more goods, he over… Read Full Review
Written on: 13/08/2010
I agree with so many of the reviewers, the company as a whole are diabolical - as someone has already said, once they have your money, TOUGH, they are never going to give it back.
According to the Sale of Goods Act 1979, my sports bra was 'not fit for purpose' (it gave me no more support than my regular lacy numbers), so I should have had my money returned - NO, according to their rather curt and poorly put together letter (not proof read), their staff are 'fully trained' to 'only offer an… Read Full Review
Written on: 09/08/2010 by katyz007 (2 reviews written)
I ordered a pair of Lonsdale gloves, some jogging bottoms and some boxing shorts all in their sale. Real bargins especially the gloves retail for £45 and i got them for under £20!
I was abit worried after reading the reveiws on here, to the point where I kept checking the tracking website to see where exactly my goods were. They arrived on time, everything i ordered was there and they even gave me a free gift (was only a super sized mug, but still it was free!) Everything came in one big box… Read Full Review
Written on: 06/08/2010
We always buy our sportswear from Sports Direct and never have problems any problems until now.
I preordered a Newcastle United Shirt for delivery on the release day, a couple of weeks ago. On the release day the shirt didnt arrive however a very abrupt email did. The email was sent to advise me that unfortunately my shirt was out of stock and I wouldnt be receiving a shirt.
How can a company (especially one linked to the Football club) not know how many shirts it has available for… Read Full Review
Written on: 19/07/2010
I ordered a cardigan, dressing gown and a pair of ladies nike trainers. Paid for next day delivery and it did arrive on time only to find that they had sent me a totally differnt pair of trainers to which i had ordered. i now have to pay the cost of the delivery charge for a second time to return these and this was not any fault of mine. the trainers i ordered are now out of stock so i wont be recieving these!!! wouldn't recommend to anyone… Read Full Review
Written on: 15/07/2010
I ordered a Dunlop girls bike on Wednesday evening and it arrived Friday afternoon. I paid £3.99 standard delivery and expected it the following week but it arrived much quicker than expected. The Dunlop bike was excellent value for money and I was very pleased… Read Full Review
Written on: 03/07/2010
HI THERE MY NAME IS MARTINA HAUGHEY
ORDER ITEMS AND RETURNED THEM I DIDN;T GET ANY CREDIT.
I SENT THE GOODS BACK ON THE 30/03/2010.
I WOULD BE GREAT FUL IF YOU COULD HELP ME
6 PAIRS OF JOGGING PANTS.
AND I PAIR OF ROLLING SHOES
COULD YOU PLEASE CHECKED YOUR FILES AND LET ME KNOW .
36 Saimer Drive
CO. Donegal firstname.lastname@example.org
Ireland… Read Full Review
Written on: 26/06/2010
I recently purchased a new pair of astroturf boots (Nike Tiempo Mystic II). At £23 for very high end astroturf boots, they were extremely cheap. Given the price I opted for 24hr delivery (and the fact I wanted to play in them on Sunday). I placed my order at 22:45 on wednesday, and by 12pm the next day they were on their way (via DHL), arriving at 12:10pm on friday with 2 free gifts; a huge england mug, and two england car flags, excellent service. I was originally very skeptical given the poor… Read Full Review
Written on: 25/06/2010
ordered a pair of nike tailwinds urgently need them as im starting a fitness course, just recieved and email this morning saying no longer in stock so now have to wait upto 5 days for my money to go back in my account , but yet i can still order exactly the same trainers in my size from the website "Our website is updated on a regular basis" quote from site. wish i had of read these reviews before ordering never again… Read Full Review
Written on: 24/06/2010 by dandelion11 (1 review written)
Sports Direct - An awful awful company - Do not buy from them. I purchased 3 items and paid for next day delivery as needed 1 of the items urgently. The item I really needed urgently was out of stock but they did not tell me. They dispatched the parcel without advising me 1 of the items would not be enclosed. Had they have bothered to tell me I would have amended my order and would not have needed the extra expense of next day delivery. I only realised that my important item would be missing… Read Full Review
Written on: 22/06/2010
I pre ordered a pair of adidas f10 trainers begining of january ,received item end of january, the trainers have now started to smell of cats pee i rung them to us what i need to do told me they havent received any problems with the adidas trainers and i havent looked after the product propally and ie had them to long explained only recd end of jan and we are only in june the customer service adviser just said there was nothing i could do ,has anyone else had problems ,im going to take this… Read Full Review
Written on: 22/06/2010
I rang DHL this morning with a tracking number from sports direct as the number showed parcel data recieved awaiting collection, DHL informed me that sports dirct had not sent for them yet to collect this parcel and it would not be arriving today (which it should as my order was palced yeaterday at 1.05). I rang sports direct up who then blamed DHL for not picking up the parcel, this of course led to me ringing DHL up who said they had not recieved a merchent number form sports dirct and this… Read Full Review
Written on: 22/06/2010
Ordered 2 mugs and 2 t shirts as gifts for an occasion for 2 people on Sat 12th June.
They arrived with me Tuesday 15th by DHL, however the driver told me he could hear the sound of broken pottery in the package!
He shook it and it was obvious the mugs I ordered were smashed!
I took the parcel and signed for it but wrote 'damaged' on DHL's screen.
On opening the package both mugs were smashed to pieces!
I took out the t shirts ordered and both had black smears down the front- I was supposed to… Read Full Review
Written on: 18/06/2010 by holgers (1 review written)
I bought a stop watch yesterday. I unwrapped the packaging and found no on and off switch on the stop watch. This means that when the battery runs out, this is it. You can bin the watch and buy another one. I went back to the shop in Caterham and the manager did not care at all. All he said is that I will not take it back. I have never experienced such a bad customer service than with Sports Direct. My advice: Shop at Amazon.co.uk. You get a much better service and have an excellent customer… Read Full Review
Written on: 16/06/2010
Very poor customer service. This company takes a long time to answer emails and often don't bother answering. Treats customers very shabbly. Once they have your money they just forget about you. It's lottery whether your order arrives in good time.
Very difficult to get them on the phone but I managed to. Customer service number is 08703339400… Read Full Review
Written on: 14/06/2010
I tend to agree with most of the other people here: This is an absolutely awful company with absolutely no idea of customer service.
The only thing going for them is their relatively low prices but that's about it.
Most companies nowadays are of "the customer is always right" persuasion. Not these guys, they're more of the "we've got your money now - tough!" attitude.
Rude, arrogant and frankly clueless staff just add ice to the topping.
Avoid at all costs!!!… Read Full Review
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Written by Kevinbirch