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Written on: 18/06/2010 by holgers (1 review written)
I bought a stop watch yesterday. I unwrapped the packaging and found no on and off switch on the stop watch. This means that when the battery runs out, this is it. You can bin the watch and buy another one. I went back to the shop in Caterham and the manager did not care at all. All he said is that I will not take it back. I have never experienced such a bad customer service than with Sports Direct. My advice: Shop at Amazon.co.uk. You get a much better service and have an excellent customer… Read Full Review
Written on: 16/06/2010
Very poor customer service. This company takes a long time to answer emails and often don't bother answering. Treats customers very shabbly. Once they have your money they just forget about you. It's lottery whether your order arrives in good time.
Very difficult to get them on the phone but I managed to. Customer service number is 08703339400… Read Full Review
Written on: 14/06/2010
I tend to agree with most of the other people here: This is an absolutely awful company with absolutely no idea of customer service.
The only thing going for them is their relatively low prices but that's about it.
Most companies nowadays are of "the customer is always right" persuasion. Not these guys, they're more of the "we've got your money now - tough!" attitude.
Rude, arrogant and frankly clueless staff just add ice to the topping.
Avoid at all costs!!!… Read Full Review
Written on: 10/06/2010
Purchase from a store. Nephew changed his mind in the store, took item straight back to till, they wouldnt give his money baxk manager got aggressive and threw us out. They haven't got a clue in retail at store level or customer complaints. I emailed my complaint 4 weeks ago and had to call for a response. i was waiting 30 minutes for an answer to be told thats our policy. Disgusting company and shouldn't be allowed to trade. Watch dog should do an article on this
… Read Full Review
Written on: 09/06/2010
Truly awful company. I will never use them again and highly recommend that everyone avoids them like the plague. I ordered the above products over a week ago and the DHL courier site to track my order said it had been delivered and signed for.
This was quite simply a lie. The products never arrived, there is no contact number for their customer service team and I have not received a reply to my 5 e-mails. This company is bordering on being criminal!!… Read Full Review
Written on: 09/06/2010
Ordered a football shirt for my son's birthday and paid for 24HR delivery as I needed to have the shirt delivered in 48hrs as my wife would only be at the delivery address for 2 days. I received a shipping notice the next day but DHL have confirmed that 2 days later they still have not received the package. The website makes it close to impossible to cancel an order, so now the shirt will sit outside the delivery address and I am unable to return it. I have posted a request to the website to… Read Full Review
Written on: 05/06/2010 by R Davison (1 review written)
I bought a pair of Nike Lunarswift for £64.99 online from sportsdirect.com
They arrive in good time however, they had been worn and were faulty as made a squeaking noise when walking. Also had a price tag in the shoebox stating that they had been reduced to £49.99 and so did the enclosed catalogue!
Returned them, paid for postage/packing myself £7, took nearly 2 weeks for replacement. After 4 days wearing, same problem again. Returned them, again paying postage/packaging myself £7, asking… Read Full Review
Written on: 03/06/2010
I ordered some shoes from this shop at 15£ which I thought were a bargain. As the delivery was 3.99 I decided to get some stickers for my nieces too at a price of 50p. Today they send me an email saying they have dispatched the stickers that costed 1 pound with a 3.99 delivery. No way of contacting them, only to fill up a enquiry form. DO NOT BUY FROM THIS SHOP!!! They do not tell you why the cancel your order or part of your order. HORRIBLE EXPERIENCE, DO NOT BUY!!… Read Full Review
Written on: 02/06/2010
Ordered a pair of shoes, with next day delivery as they were needed asap. Having not received them the next day (and getting worried after reading similar reviews to this) I called Sports Direct head office. After spending some considerable time on the phone I was told that the item had not been in stock and I 'should' have received a cancellation email (I didn't). The operator said I would not be charged and promised to send an email confirming this - I'm still waiting for that email. Will… Read Full Review
Written on: 28/05/2010
I ordered a pair of walking boots for this weekend. My friend was meant to be lending hers however she cannot find them. I did the order at 1.15pm yesterday and was guarenteed next day delivery as it is imperative I have them today. They are currently still in Sheffield waiting to be collected and the mail has already been delivered to all areas through DHL. I am extremely angry as I paid extra and now will have no use for them. Sports Direct have no telephone number and my query isn't listed… Read Full Review
Written on: 27/05/2010
I ordered a pair of hikingshoes from abroad. The first time they didn't send proper documents with them so after five weeks the shoes were sent back to the store. I had to order again, they said. I did and now there is the same problem. They forgot to send the proper documents. So again no delivery. No excuses, no response at my emails. Nothing. It is a disgrace… Read Full Review
Written on: 24/05/2010
I have ordered from Sportsdirect sports apparel of amount aproximately 3200 GBP. It was 13th May and I still waiting for package. I tried to communicate with customers service but don;t have a reply yet. I was from Poland, it is possible that shipping takes more than 10 days? What is more I haven't obtained tracking number to follow my package. Could you recommend me better stores? my email firstname.lastname@example.org thanks in advance!… Read Full Review
Written on: 20/05/2010
Bought a Badminton raquet and shoes. Racquet was great, shoes were not. they were advertised on the website as size 7.5 but were 6.5, ie, 7.5 US. Even the box it came in said 6.5 but sports direct's own labels on the inside of the shoe says 7.5 can't they even read a label properly? wrote email to them and got a brief reply about sending the item back for a refund, but nothing about who has to pay for the cost of the return postage. Emailed back and no reply... incidentally, their invoice says… Read Full Review
Written on: 20/05/2010
I ordered a pair of Adidas Copa Mundial football boots. What arrived was a pair of Adidas Kaiser 5's, a similar boot but of lower quality and retailing at £30 cheaper.
In the absence of a phone number I emailed Sports Direct as I was not happy to have to incur costs of returning the product by recorded delivery when it was a mistake by Sports Direct. In the absence of a response to my email I took the product in to my local store in Brighton and was able to exchange the boot for the correct… Read Full Review
Written on: 20/05/2010
Each order I made had three or four jeans which I ordered with next day delivery and each order they cancelled all jeans but one pair so I ended up paying extra delivery charges for one pair. They cancelled them because they were out if stock so until they keep their stock levels up to date on their website I'm going to avoid using them again… Read Full Review
Written on: 14/05/2010
Rubbish, would not use again! Simple order just wanted two pairs of trainers but they managed to cock it up and send the wrong pair. Tried to find a telephone no. to ring them, none available. Had to send e-mail and wait 4 days for a reply. Not happy with response so sent another e-mail and will have to wait up to another 5 days for response.
What a load of rubbish!… Read Full Review
Written on: 13/05/2010
Bought 3 Items. 2 Pairs of trainers and 1 dumbell set.
Dumbell set has missing piece of 1 spinlock coller.
1 pair of trainers in wrong size..
Reported problem via email(they don't have a customer service phone no.) and sent wrong pair of trainer to them via royal mail special delivery which cost me £6.90.
Received email reply after 4 days only saying sorry and return dumbell set because they dont have spare spin lock coller.
She didn't mention the trainer issue...means when they… Read Full Review
Written on: 05/05/2010
Probably the worst online shopping experience I've had to date. Goods were delivered 1 day late but 1 item was missing and they sent the correct box for the cricket boots I'd ordered but the wrong boots were in the box. I sent them back at my cost with a request that they send the correct boots and let me know if they were going to forward the missing item. A week later they replied with the following
Thank you for your e-mail,
You was refunded for the item returned on the… Read Full Review
Written on: 04/05/2010
I bought a pair of Sketchers foorwear from their website and paid about £4 for delivery. Personally, I'd say the only great thing about their service is speed of delivery. The use DHL who runs a 24 hr customner delivery service; this means that you can get your order within 2 days. However, they sent me two different leg sizes which I find bizzare. I sen tthem an email and have been waiting for about 4 days for a reply from them… Read Full Review
Written on: 27/04/2010
Recieved completely different sandals (different colour and size). E-mailed customer service and after 4 days still waiting for reply.
Not thinking of using this site again.
… Read Full Review
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Written by koocllib
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