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Written on: 29/01/2010
Booked a last minute skiing trip and decided to buy a ski jacket and a few other things as they seemed very well priced. Placed the order very early on Wednesday morning with next day delivery but as of Thursday night it has not even been dispatched! How can they offer next day delivery when they can't even dispatch within 2 days? Emailed customer services and got an automated email back basically saying don't bother phoning and don't expect an email back for 5 days! DO NOT BUY FROM THIS… Read Full Review
Written on: 25/01/2010
I have ordered a pair of trainers to which I paid next day delivery for, I should have received these Friday, it is now Monday and no trainers, I would never, ever use this company again, I have sent emails upon emails and got some stupid automated message asking me not to email them and they will get back to me in 5 working day, so I will repeatedly email them until I get a proper response NEVER BUY FROM THESE THEY ARE BEYOND CR*P False advertising is a crime maybe trading standard should be… Read Full Review
Written on: 08/01/2010
purchased a pink girls mountain bike. great value for money great communication and the courier even delivered through the snow .we are sure daughter will love this for her birthday… Read Full Review
Written on: 08/01/2010
Ordered 2 pairs of trainers, order processed and shipping confirmation sent ok, Delivery address is Switzerland so i paid the £20 postage, and waited. Using the DHL reference i could see when they arrived at Swiss customs and waited, 2 weeks later i e-mailed SD no reply. In total 4 e-mails, 1 reply telling me they were stuck in customs (which i already knew!). In the end i phoned DHL and Swiss customs, goods had no invoice so couldn't be cleared, i sent DHL a copy of order confirmation and got… Read Full Review
Written on: 07/01/2010
Ordered a British Lions shirt on offer at ?5. Order was cancelled but was still in stock on website.
Rang customer service and had to wait 3 minutes to be connected even though automated voice said I was 1st in queue.
The man I spoke to was the worst I've ever experienced, very rude. Told me I wasw only supposed to order 2 shirts and I ordered 3. This wasn't made clear on advertising which he said it was. There website should only have allowed you to order 2 if that's the case.
I asked to… Read Full Review
Written on: 05/01/2010 by katebp (1 review written)
Paid extra for next day delivery but lack of email from Sports Direct to say they'd despatched the boots made me panic a little (expecially after I'd read the other reviews on this site!), but they arrived today on time AND with free enormous mug so all is forgiven!
Would recommend, seem to be much cheaper than other sporting goods websites… Read Full Review
Written on: 29/12/2009
I ordered my items on a Sunday and they were sent the next day on a bank holiday only to arrive the following day. The website seems to be the most competitive for sporting goods and i am really pleased with the speed of the service considering i only payed for a standard delivery. I just wanted regular weights and as they had an offer on i thought I'd get more increasing my savings on the site. I do find it odd that every item had an RRP price that's slashed considerably, it seems nothing can… Read Full Review
Written on: 28/12/2009
Never again will I use SportsDirect.com. Ordered a football shirt which arrived with no sponsor on it. I searched through the website and magazine but could not find a phone number. I emailed customer services four times but didn't get a reply. I found the customer services number after a good hard look on the internet. I spoke to a man who couldn't care less and wasn't interested at all. He said I couldn't exchange it. I wish I read the comments on this website before ordering. I can't believe… Read Full Review
Written on: 26/12/2009
tried to buy there offer of Nike trainers for £10 says that the offer will be applied at checkout - so had to sign up. they've captured all my personal details but never applied the discount and charged me the full price. blatant deception just waiting now for all the junk e-mails and letters i'll get from them… Read Full Review
Written on: 23/12/2009
THIS IS THE WORST COMPANY EVER-THEY SHOULD BE SHUT DOWN-PAID FOR NEXT DAY DELIVERY ON THE 21/12/09-9:00AM, STILL WAITING. I MANAGED TO GET A PHONE NUMBER FOR CUSTOMER SERVICE, BUT THE STUPID MAN KEPT GIVING ME BULL STORIES ABOUT DHL NOT BEING ABLE TO DELIVER. I AM STILL WAITING-THERE GOES MY CHRISTMAS PRESENTS… Read Full Review
Written on: 19/12/2009
I ORDERED A PERSONALISED FOOTBALL SHIRT I RECIEVED MY EMAIL CONFIRMING MY ORDER THEN SAYING IT WAS BEING DIPATCHED THEN SAYING IT WAS CANCELLED DUE TO LOW STOCK AND THEY WOULD GIVE MY MONEY BACK I THEN WENT OUT AND BOUGHT ONE, JUST TO SEE THE NEXT DAY THEY TOOK THE MONEY AND THE SHIRT THEN CAME, SO I HAVE TWO SHIRTS WITH THE SAME THING ON THE BACK EMAILED TGEM 4TIMES NO ANSWER AND THEY WONT ANSWER THE PHONE WORST WEBSITE EVER. THEY SHOULD BE SHUT DOWN… Read Full Review
Written on: 18/11/2009
Completely B*LL*CKS service, placed an order 5 days ago with a standard delivery charge but still waiting. No contact number on the site and completely avoided my email. Worst Site EVER, I was always under the impression that Ebay was bad, but hell NO!
Sucks!!… Read Full Review
Written on: 18/11/2009
Actually visited the Reading shop. An experience not to be repeated. Staff unhelpful, and ill informed. Goods shoddy, but wouldn't give refund, only offer credit note or exchange for more tat. Totally unpleasant shop. Wouldn't have given any stars, but review form insists on some. "Blots" would be more apt… Read Full Review
Written on: 18/11/2009
Worst online business ever. Ordered item a week ago, the website says standard delivery is 3 days. Have not received item so emailed them. Nothing. Have emailed them 3 times since. Nothing. No contact number. I told I want to cancel order but have heard nothing. Don't shop from them..Ever… Read Full Review
Written on: 15/11/2009
question about shipping via email was answered within 24 hours.
ordered sunday evening, delivery via DHL on Wednesday, shipping to Rotterdam Holland!
products were exactly as ordered and as shown on website. the complimentary big mug was a nice and welcome present. can say nothing negative about Sports Direct. For me, they are an instant favourite… Read Full Review
Written on: 10/11/2009
wish i had of read these reviews before buying,
ordered 3 bikes and delivery was prompt, but 2 of the bikes were un-rideable due to bent forks, the parts shouldn't of even left the factory where they were produced, you could see by looking at them they were not right,
anyway, rang customer services, ( turned out to be more like customer brutality) i have to pay for the bikes to be sent back to them, and that's going to cost upto 25 for each bike, i would never consider buying from them again… Read Full Review
Written on: 07/11/2009
Sports Direct sell mostly 'seconds' but will not tell you they are seconds. Many 'branded' items, are made by Sports Direct under license, and are their usual inferior quality. Look closely at the tags, you will see 'Made under license' (or similar) on many items.
Worst thing has to be that they will not allow you to contact them by telephone?? What sort of a company refuses to speak to customers on the phone… Read Full Review
Written on: 05/11/2009
Poor, poor service. Ordered some trainers and paid £5.95 for next day delivery. Got my order over 48 hours later. Emailed customer support to ask for a refund on special delivery service however no reply to 3 emails sent. Not even acknowledgment that they've even received it. Avoid at all costs… Read Full Review
Written on: 04/11/2009
PURCHASE FROM SHOP - GOODS FAULTY BUT THEY WOULD NOT REPLACE HAD TO SEND TO THEM FOR A SECOND OPINION AND STILL WAITING A REPLY THREE WEEKS LATER
DISGUSTING SERVICE - DO NOT USE - CANNOT CONTACT BY PHONE AND RUDE AND DISRESPECTFUL - KEEP AWAY - PAY EXTRA SOMEWHERE ELSE - WORST SPORTS COMPANY EVER… Read Full Review
Written on: 31/10/2009
I PLACED AN ORDER FOR A FOOTBALL SHIRT ON THERE WEBSITE. WHEN IT ARRIVED IT HAD NO SPONSOR LOGOS ON THE SHIRT AND IT WAS DIRTY. THE BIGGEST WIND UP IS THAT THERE ARE NO PHONE NUMBERS FOR CUSTOMER SERVICES.... T***S… Read Full Review
As rated by real users
" Worst mistake ever! " Read More
" Great service and highly efficient " Read More
" 2 purchases, 0 problems " Read More
" Small stock issue, but good service and communications. " Read More
" Fast, good service " Read More
Written by Syndrom