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Written on: 06/08/2010
We always buy our sportswear from Sports Direct and never have problems any problems until now.
I preordered a Newcastle United Shirt for delivery on the release day, a couple of weeks ago. On the release day the shirt didnt arrive however a very abrupt email did. The email was sent to advise me that unfortunately my shirt was out of stock and I wouldnt be receiving a shirt.
How can a company (especially one linked to the Football club) not know how many shirts it has available for… Read Full Review
Written on: 19/07/2010
I ordered a cardigan, dressing gown and a pair of ladies nike trainers. Paid for next day delivery and it did arrive on time only to find that they had sent me a totally differnt pair of trainers to which i had ordered. i now have to pay the cost of the delivery charge for a second time to return these and this was not any fault of mine. the trainers i ordered are now out of stock so i wont be recieving these!!! wouldn't recommend to anyone… Read Full Review
Written on: 15/07/2010
I ordered a Dunlop girls bike on Wednesday evening and it arrived Friday afternoon. I paid £3.99 standard delivery and expected it the following week but it arrived much quicker than expected. The Dunlop bike was excellent value for money and I was very pleased… Read Full Review
Written on: 03/07/2010
HI THERE MY NAME IS MARTINA HAUGHEY
ORDER ITEMS AND RETURNED THEM I DIDN;T GET ANY CREDIT.
I SENT THE GOODS BACK ON THE 30/03/2010.
I WOULD BE GREAT FUL IF YOU COULD HELP ME
6 PAIRS OF JOGGING PANTS.
AND I PAIR OF ROLLING SHOES
COULD YOU PLEASE CHECKED YOUR FILES AND LET ME KNOW .
36 Saimer Drive
CO. Donegal email@example.com
Ireland… Read Full Review
Written on: 26/06/2010
I recently purchased a new pair of astroturf boots (Nike Tiempo Mystic II). At £23 for very high end astroturf boots, they were extremely cheap. Given the price I opted for 24hr delivery (and the fact I wanted to play in them on Sunday). I placed my order at 22:45 on wednesday, and by 12pm the next day they were on their way (via DHL), arriving at 12:10pm on friday with 2 free gifts; a huge england mug, and two england car flags, excellent service. I was originally very skeptical given the poor… Read Full Review
Written on: 25/06/2010
ordered a pair of nike tailwinds urgently need them as im starting a fitness course, just recieved and email this morning saying no longer in stock so now have to wait upto 5 days for my money to go back in my account , but yet i can still order exactly the same trainers in my size from the website "Our website is updated on a regular basis" quote from site. wish i had of read these reviews before ordering never again… Read Full Review
Written on: 24/06/2010 by dandelion11 (1 review written)
Sports Direct - An awful awful company - Do not buy from them. I purchased 3 items and paid for next day delivery as needed 1 of the items urgently. The item I really needed urgently was out of stock but they did not tell me. They dispatched the parcel without advising me 1 of the items would not be enclosed. Had they have bothered to tell me I would have amended my order and would not have needed the extra expense of next day delivery. I only realised that my important item would be missing… Read Full Review
Written on: 22/06/2010
I pre ordered a pair of adidas f10 trainers begining of january ,received item end of january, the trainers have now started to smell of cats pee i rung them to us what i need to do told me they havent received any problems with the adidas trainers and i havent looked after the product propally and ie had them to long explained only recd end of jan and we are only in june the customer service adviser just said there was nothing i could do ,has anyone else had problems ,im going to take this… Read Full Review
Written on: 22/06/2010
I rang DHL this morning with a tracking number from sports direct as the number showed parcel data recieved awaiting collection, DHL informed me that sports dirct had not sent for them yet to collect this parcel and it would not be arriving today (which it should as my order was palced yeaterday at 1.05). I rang sports direct up who then blamed DHL for not picking up the parcel, this of course led to me ringing DHL up who said they had not recieved a merchent number form sports dirct and this… Read Full Review
Written on: 22/06/2010
Ordered 2 mugs and 2 t shirts as gifts for an occasion for 2 people on Sat 12th June.
They arrived with me Tuesday 15th by DHL, however the driver told me he could hear the sound of broken pottery in the package!
He shook it and it was obvious the mugs I ordered were smashed!
I took the parcel and signed for it but wrote 'damaged' on DHL's screen.
On opening the package both mugs were smashed to pieces!
I took out the t shirts ordered and both had black smears down the front- I was supposed to… Read Full Review
Written on: 18/06/2010 by holgers (1 review written)
I bought a stop watch yesterday. I unwrapped the packaging and found no on and off switch on the stop watch. This means that when the battery runs out, this is it. You can bin the watch and buy another one. I went back to the shop in Caterham and the manager did not care at all. All he said is that I will not take it back. I have never experienced such a bad customer service than with Sports Direct. My advice: Shop at Amazon.co.uk. You get a much better service and have an excellent customer… Read Full Review
Written on: 16/06/2010
Very poor customer service. This company takes a long time to answer emails and often don't bother answering. Treats customers very shabbly. Once they have your money they just forget about you. It's lottery whether your order arrives in good time.
Very difficult to get them on the phone but I managed to. Customer service number is 08703339400… Read Full Review
Written on: 14/06/2010
I tend to agree with most of the other people here: This is an absolutely awful company with absolutely no idea of customer service.
The only thing going for them is their relatively low prices but that's about it.
Most companies nowadays are of "the customer is always right" persuasion. Not these guys, they're more of the "we've got your money now - tough!" attitude.
Rude, arrogant and frankly clueless staff just add ice to the topping.
Avoid at all costs!!!… Read Full Review
Written on: 10/06/2010
Purchase from a store. Nephew changed his mind in the store, took item straight back to till, they wouldnt give his money baxk manager got aggressive and threw us out. They haven't got a clue in retail at store level or customer complaints. I emailed my complaint 4 weeks ago and had to call for a response. i was waiting 30 minutes for an answer to be told thats our policy. Disgusting company and shouldn't be allowed to trade. Watch dog should do an article on this
… Read Full Review
Written on: 09/06/2010
Truly awful company. I will never use them again and highly recommend that everyone avoids them like the plague. I ordered the above products over a week ago and the DHL courier site to track my order said it had been delivered and signed for.
This was quite simply a lie. The products never arrived, there is no contact number for their customer service team and I have not received a reply to my 5 e-mails. This company is bordering on being criminal!!… Read Full Review
Written on: 09/06/2010
Ordered a football shirt for my son's birthday and paid for 24HR delivery as I needed to have the shirt delivered in 48hrs as my wife would only be at the delivery address for 2 days. I received a shipping notice the next day but DHL have confirmed that 2 days later they still have not received the package. The website makes it close to impossible to cancel an order, so now the shirt will sit outside the delivery address and I am unable to return it. I have posted a request to the website to… Read Full Review
Written on: 05/06/2010 by R Davison (1 review written)
I bought a pair of Nike Lunarswift for £64.99 online from sportsdirect.com
They arrive in good time however, they had been worn and were faulty as made a squeaking noise when walking. Also had a price tag in the shoebox stating that they had been reduced to £49.99 and so did the enclosed catalogue!
Returned them, paid for postage/packing myself £7, took nearly 2 weeks for replacement. After 4 days wearing, same problem again. Returned them, again paying postage/packaging myself £7, asking… Read Full Review
Written on: 03/06/2010
I ordered some shoes from this shop at 15£ which I thought were a bargain. As the delivery was 3.99 I decided to get some stickers for my nieces too at a price of 50p. Today they send me an email saying they have dispatched the stickers that costed 1 pound with a 3.99 delivery. No way of contacting them, only to fill up a enquiry form. DO NOT BUY FROM THIS SHOP!!! They do not tell you why the cancel your order or part of your order. HORRIBLE EXPERIENCE, DO NOT BUY!!… Read Full Review
Written on: 02/06/2010
Ordered a pair of shoes, with next day delivery as they were needed asap. Having not received them the next day (and getting worried after reading similar reviews to this) I called Sports Direct head office. After spending some considerable time on the phone I was told that the item had not been in stock and I 'should' have received a cancellation email (I didn't). The operator said I would not be charged and promised to send an email confirming this - I'm still waiting for that email. Will… Read Full Review
Written on: 28/05/2010
I ordered a pair of walking boots for this weekend. My friend was meant to be lending hers however she cannot find them. I did the order at 1.15pm yesterday and was guarenteed next day delivery as it is imperative I have them today. They are currently still in Sheffield waiting to be collected and the mail has already been delivered to all areas through DHL. I am extremely angry as I paid extra and now will have no use for them. Sports Direct have no telephone number and my query isn't listed… Read Full Review
As rated by real users
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