Written on: 22/12/2010 by shaggy2020 (18 reviews written)
aftersales service non existent. telephone number non existent!? claim to abide by distant selling regulations but have not refunded initial delivery charge?? terms and conditions are confusing and misleading. take an age to respond to emails and then do not answer the question anyway. Useless. quick to deliver but hopeless everywhere else (read more)
Written on: 16/12/2010
Ordered online 29.11.10 xmas presents for kids. I live in Alicante,Spain and my order has been del to Palma Mallorca.I have had a del by DHL,not mine but the guys order in Mallorca.Foned DHL/Sports Direct - what a disappointing service we receive.They don't answer their phone and when they do they fob you off with another number!! I spent 30mins holding on Sports Direct line last night and Im still awaiting a call back. They have such bad attitudes and customer service is a BIG FAT... (read more)
Written on: 29/11/2010 by JohnPeters86 (1 review written)
Ordered some red sparring gloves and they came in the post 2 days later in perfect condition. Dont have any complaints nice quick service and a great selection of boxing equipment on the site (which I struggled to find anywhere else) (read more)
Written on: 08/11/2010
Absolutely appalling after sales service. The product was faulty and therefore we returned it to the store where we purchased it within three weeks expecting at least the offer of an exchange or refund but all we got told was to ring the helpline number showing a total lack of interest in what the problem was giving the impression that as they had your money they didnt want to know about after sales care at all. Maybe a little training in the customer relations department wouldnt go... (read more)
Written on: 12/10/2010
Ordered stuff for my holiday nearly a week ago, DHL tried to deliver so i contacted them as requested on the card. To my dismay no one answered their calls all day! I left several messages and explained that i would be in on the monday to receive the parcel but only between 7am-12.30pm. I even contacted them again on the monday morning to 'remind' them of this, the lady informs the driver who stated he would be out just at 12pm. I watched the DHL van pass my window at 12.20pm, i waited to... (read more)
Written on: 15/09/2010
Bought some tracksuit bottoms and a pair of trainers as a gift, didnt like them so went to take them back the very next day to be told they dont accept refunds, only if the items were faulty.
Poor refunds service, not very pleased at all. (read more)
Written on: 03/09/2010
Bought a pair of football boots, paid by cash. They turned out to be the wrong colour for school football, so took it back 2 days later - unused, untouched, etc. They wont give any cash back, instead insisted on a gift card, which was useless since already bought another shoe in another shop.
Will never use these people again! (read more)
Written on: 23/08/2010
Very poor customer service.
Sent me a faulty cricket bat and would not collect to refund or replace. Each email to customer services took many days, sometimes weeks, to get a reply. In the end I asked to be removed from their mailing list.
The prices look good and it's convenient but if the goods are faulty it makes it more expensive and much less convenient.
Will not buy from ever again. (read more)
Written on: 17/08/2010
Bought two pairs of trainers from a Sports Direct high street shop for my holidays. When I got home I tried them on again and discovered that the Puma pair were far to tight in width. Thats not withsatinding them being 1/2 size bigger than I usually take in the forst place. So I tried to take them back. No refund to my card just a voucher was offered. If you want quality and service dont use this store chain. What do you expect from a "tat market trader of a chav"? (read more)
Written on: 19/07/2010
Bought 2 base layers and as the price was much lower than elsewhere I selected next day delivery to business address. Definitely put the company name. It was not passed on to DHL, the delivery went back to depo. Sportdirect has no telephone numbers to contact them on on their website. Website query comes back with an email that they will get back to me within 7 days. Finally found some numbers on the internet in forums of similar unhappy customers, if you need it: 08451299200 and... (read more)
Written on: 21/05/2010 by eloi89 (8 reviews written)
Bought from here a few times, they have very cheap stuff such as tshirts etc, although some of the things I've bought weren't of the best quality but for the price they were great. (read more)
Written on: 09/04/2010
I placed an order thinking I was doing business with a reputable company.
Unfortunately I had placed the order before I read online reviews on sports direct.
I had to pay £8.96 pence today to return faulty items I received.
I had to pay for their lack of integrity.
I received the products today, white shoes that were stained and dirty. I received 2 different shoes that did not match ( The right leg different in colour from the left). I was dumb founded, I did not believe my eyes. I received... (read more)
Written on: 13/03/2010
I love Sports Direct. I have bought loads of stuff from them and it is all great quality (they even throw in little perks like a free cup). They're great value, easy to use and deliver fast and for not a bad price.
Can't really fault them and I love their daily deals. Got a pair of swimming shorts from them today reduced from £22 to £1! Incredible! (read more)
Written on: 26/02/2010
I went to the local Sports Direct outlet in Maidenhead, and compared to JJB and other stores of this business model the customer service was ok. I wanted some indoor footie trainers and eventually settled on a pair. That evening I realised that they were not what I needed so took them back within 24hrs to the same shop. I was refused a refund to my credit card and received a voucher with a credit for the amount - apparently this is completely within the law? Needless to say, having... (read more)
Written on: 26/12/2009
PLEASE READ RETURNS POLICY BRFORE PURCHASE. We Accidently purchased two England Shirts. One was personalised from another shop so that it could not be returned.
Sports Direct.com do not refund cash or credit funds back onto cards ONLY GIFT VOUCHERS.
A POLICY THAT STICKS! Will never visit this shop again. (read more)
Written on: 09/12/2009
maybe just lucky but have been very impressed by both of my recent orders with this website. Ordered on Satuday - delivered Tuesday afternoon. Excellent products at great value prices (read more)
Written on: 04/08/2009
Very bad customer service from sports direct, substituted product for another as didn't have the stock and wouldn't collect and refund. (read more)
Written on: 24/07/2009
Ordered a pair of walking sandals at 8pm, i needed them quick so paid for next day delivery. on the site, it says any order past 2pm will be dispatched the next working day. but my shoes were dispatched 2 hours after i placed the order at 10pm. and then arrived at 10am the following day. very well packaged for shoes and am so far happy with quality of product. though they are karrimor so expect nothing less. Sports Direct is a very good site. (read more)
Written on: 11/05/2011
Purchased a pair Asics running trainers from croydon sports direct. Once home it was clear there was a slight stiching issue, where some of the stiching was faulty. On returning to the store they refused a refund only offering a credit note.
They then said Asic trainers stiching pulls out, that isnt a fault?? then they said many customers damage trainers to get refunds, but they are not suggesting i have??
I pointed out they are either faulty or your suggesting i damaged them which is it?... (read more)
Written on: 20/10/2010 by Kestutis (1 review written)
I buy bicycle in Sports Direct and when I opened box wheel bandy then I tryed return bicycle manager Roche Smith said : nothing I can do. Never! Never! Buy something in Sports Direct. (read more)
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