Sports Direct Reviews - www.sportsdirect.com

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★★☆☆☆
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★☆☆☆☆

“Yodel have signed delivery for me and no delivery”

Written on: 29/10/2011

I came home from work to find a Yodel form on the door mat, parcel in back garden. I went into the garden to look for my soggy box as it was raining. There was no package! Either the Yodel man has stolen it or someone saw him and has stolen it! I have sent two emails to Sports Direct, eventually they got back to me with a one line email saying it was delivered and signed for by me!!!!! What!!!!!!! they copied the signiture onto the email.......the driver has signed he's little terminal with my… Read Full Review

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★☆☆☆☆

“Don't buy from this company!”

Written on: 27/10/2011 by lara7 (1 review written)

I ordered three items totalling £54.99 and paid for next day delivery £5.99 and low and behold they haven't turned up they are still waiting at the depot for the courier to pick up. I had the same problem last year when I ordered items on next day delivery (the site states as long as you order before 2pm you will have get them the next day) and they took longer to get arrive than standard delivery! You would think I had learn't my lesson by now! I called their Customer Service Centre (0870… Read Full Review

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★★★★☆

“A good review for Sports Direct”

Written on: 27/10/2011 by ant3269 (1 review written)

As a Welsh Ex-pat living in Germany the only way to get hold of Rugby shirts is through Online shopping.I´ve used all the big Online sports retailers and have never had any problems.I know sports direct shops from visits back to the UK and after having compared the prices of the Welsh rugby shirt I wanted to order online found that Sports direct.com offered the shirt for 10 pounds cheaper than any other online shop.Postage to Germany was also a reasonable 7,99 pounds. After placing my order… Read Full Review

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★☆☆☆☆

“Useless. Wish I'd seen this site first.”

Written on: 22/10/2011

Ordered thursday evening, paid for saturday delivery, parcel has not arrived. The tracking number they supplied does not correspond to any parcel. Having read the reviews on here, I'm not holding out much hope for this being resolved any time soon. Oh dear… Read Full Review

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★☆☆☆☆

“cheap rubbish”

Written on: 18/10/2011

I bought my son a school satchel and the handle snapped after a few days! Took it back for a refund under sale of goods act and was refused a refund without proof of purchase (receipt) even though I had a credit card statement with the transaction. Staff were rude and unhelpful and claimed I had not purchased the bag from sportsdirect. I wrote to Head office to complain . Eventually refunded this £11 bag 3 weeks later. Morale of the story - You get what you pay for!… Read Full Review

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★☆☆☆☆

“Terrible, Awful, Rubbish, Bad, Waste of Time.”

Written on: 17/10/2011 by danspeight (2 reviews written)

Ordered online Friday and paid extra for Saturday delivery. Waited all day Saturday and it didn't arrive. Today is Monday and it still hasn't arrived. Couldn't find a number on the sports direct website which i thought was unacceptable nor could i find a decent email address or contact form. When i eventually sent a email the tracking number i received didn't work. I tried again and this time it worked but it said no one in to receive card left. yet I've been in all day even at the time… Read Full Review

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★☆☆☆☆

“Worst customer services I have ever experienced!!!”

Written on: 12/10/2011 by JAFletcher (1 review written)

I purchased some cricket leg guards and cricket gloves for my grandson. I did not realise the return time is 7 days which is the shortest I have ever known! As my grandson lives away from us I was not able to return the items until 2 weeks after delivery. I looked on their website for a contact number which is no where to be found I tried to email and as the question was not on the faqs I could not send it! I eventually found the customer services number via another method which I rang… Read Full Review

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★☆☆☆☆

“Worst on-line shopping ever!”

Written on: 07/10/2011

According to the tracking link the item purchased delivered but...where?Contacted customer service twice,no answer.I have opened a dispute,contacted customer service trough Paypal I was told the parcel has been delivered.After one week due to the poor communication with the seller I have escalated the dispute to Paypal claim.Got refund.The level of the service provided including customer service is lower than they prices.Never again!… Read Full Review

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★☆☆☆☆

“Avoid at all costs”

Written on: 03/10/2011 by gowkstorm (1 review written)

Yodel (the courier) held my parcel for several days saying they were unable to gain timely access, even though I had been home all day! When the vest *finally* arrived it was too small - the size guide had been incorrect. I tried to arrange a return using their email contact but no reply. The only number for customer services was an 0870 number and I had to wait about 80 minutes in total for a reply. I've paid more in phone calls than I did for the vest. A frustrating waste of time and money… Read Full Review

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★☆☆☆☆

“Sports Direct www.sportssdirect.com - Scam”

Written on: 28/09/2011

Hi, Like many of my fellow reviewers, I ordered from sportsdirect.com and I am living a nightmare since then. the money was taken from my account on the date of purchase and since then nothing... neither sports direct nor Yodel have answered my emails and Yodel customer service drop the ball saying the problem lies with sportsdirect. Here are the actions I have taken today: - report the case to the Trading standard authorities. - report the case to BBC Watchdog. - contact Amazon to report one… Read Full Review

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★☆☆☆☆

“Sports Direct - Online - avoid at all costs”

Written on: 26/09/2011

I have jsut complained to Watch Dog about Sports Direct Online and Yodel. if everyone else could as well tha=en maybe we could get some answers, or other people wouldnt fall victim to not receiving packages. i am still waiting on my parcel, 2 weeks on tis is showing as signed for and delivered but most defiently not been delivered to the address. i have spent 2 weeks trying to get through to sports direct and sending several emails to get no where, until today i received a email to say the… Read Full Review

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★☆☆☆☆

“AVOID sports direct.com!”

Written on: 26/09/2011

I cannot fathom how these people are in business. I order from various online stores on a regular basis, I first came across sportsdirect.com just over 2 weeks ago, I placed a large order and thought nothing more of it. After receiving goods ordered from another website which were ordered an hour *after* I placed my order with sports direct I decided to go online to check my order status. I noticed there was no change, it still said… Read Full Review

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★☆☆☆☆

“sportsdirect.com sucks!”

Written on: 23/09/2011

The worst experience EVER! The purchased pants which usually cost at their shop £22 I bought online (after 3 weeks hassles) for £29 each. Don't believe when customer service assures you that you can exchange the goods at their shops, because there is a catch. You can ask for exchange, but in return will be asked to pay the difference in price. Which will leave you with paying the shop price anyway PLUS £3.99 delivery charge on top of that. If you decide to send it back by Royal Post, the… Read Full Review

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★☆☆☆☆

“still waiting for delivery ”

Written on: 21/09/2011

sport direct are useless, unprofessional and un helpful!ordered on 30th of august still no goods 10 emails no reply 45mins in the phone queue (i was number 17)to be told a load of bullsh*t and she would ring me back,still waiting 2 days later dont buy anything from them they take your money and fill you full of boll8cks when it your goods dont turn up ......wa*kers… Read Full Review

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★★★★☆

“Good prices and products”

Written on: 20/09/2011 by Norbi (1 review written)

I have ordered from Switzerland twice at this online shop. The products where exactly as described on the home page and the order. Delivery was less than a week: thanks to the DHL tracking system, I new in the morning that the delivery would take place I had no contact with customer services, as everything was fine, so I can not give any informations about them… Read Full Review

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★☆☆☆☆

“24 Hour delivery is NOT available!!!”

Written on: 20/09/2011

Paid the extra £2 for heavily advertised 'next day' delivery. Despatch link says DHL but it goes to Yodel - their new courier. Charging for a service which doesn't exist and couldn't be provided is fraud. Fact that another reviewers experience is identical cannot be a coincidence. How many other people have been tricked?? A system is in place so it's almost impossible to make direct contact by phone. None of the shops answer and when you ring 0870-3339400, the number supplied by Yodel, and… Read Full Review

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★☆☆☆☆

“Don't buy free Sportsdirect.com”

Written on: 16/09/2011

Just received my Football shirt that I ordered for my boyfriend, after being it was I would receive it yesterday. When we took it out of the packaging we noticed how it was long sleeved - when I clearly ordered short sleeved! Next we turned it over and 3 out of the 5 letters were peeling off! We looked on-line to see if you can refund it and you can but they expect you to pay a fee of £8 to return your item of purchase! I MOST DEFIANTLY WILL NEVER BE PURCHASING ANYTHING OFF SPORTS DIRECT… Read Full Review

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★☆☆☆☆

“Don't expect a delivery!”

Written on: 16/09/2011

Made an order for next day delivery, if ordered before 2pm and an extra £5.99 paid for the service to be delivered by DHL. I received an dispatch email and an email with with a tracking code that night again showing my parcel would be delivered the next day by DHL. After no parcel had arrived by 5pm I decided to track the parcel through the DHL website, tracking code not recognised, after trying to contact them for 2 hours I was told Sports Direct now use different courier firm! have been… Read Full Review

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★☆☆☆☆

“Failed delivery excuse”

Written on: 15/09/2011 by Ola2 (1 review written)

Placed an order for a personalised Arsenal jersey 2 weeks ago, apparently they tried to deliver last Monday at midday but could not get any answer? Note the delivery address is an office that is open to the public between 08:30 and 17:30. There are 6 members of staff on duty. We are on the ground floor with a massive display window. The item was a present which is now too late, they are refusing to refund my money although they still have the item in their possession with no idea when it will… Read Full Review

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★☆☆☆☆

“Product never delivered”

Written on: 12/09/2011 by arunv123 (1 review written)

I had ordered kids shoes from them. Even though the dispatched happened the same day, their courier partner which is Yodel never delivered to me and on top of that their online tracking showed it as delivered ! Wrote to Sportsdirect, no response till now !. They also have not mentioned any telephone number for contacting them. Will never do business with them. Very bad online store. They should learn from Amazon on how to treat the customer… Read Full Review

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