Sports Direct Reviews - www.sportsdirect.com

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★★☆☆☆
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★☆☆☆☆

“24 Hour delivery is NOT available!!!”

Written on: 20/09/2011

Paid the extra £2 for heavily advertised 'next day' delivery. Despatch link says DHL but it goes to Yodel - their new courier. Charging for a service which doesn't exist and couldn't be provided is fraud. Fact that another reviewers experience is identical cannot be a coincidence. How many other people have been tricked?? A system is in place so it's almost impossible to make direct contact by phone. None of the shops answer and when you ring 0870-3339400, the number supplied by Yodel, and… Read Full Review

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★☆☆☆☆

“Don't buy free Sportsdirect.com”

Written on: 16/09/2011

Just received my Football shirt that I ordered for my boyfriend, after being it was I would receive it yesterday. When we took it out of the packaging we noticed how it was long sleeved - when I clearly ordered short sleeved! Next we turned it over and 3 out of the 5 letters were peeling off! We looked on-line to see if you can refund it and you can but they expect you to pay a fee of £8 to return your item of purchase! I MOST DEFIANTLY WILL NEVER BE PURCHASING ANYTHING OFF SPORTS DIRECT… Read Full Review

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★☆☆☆☆

“Don't expect a delivery!”

Written on: 16/09/2011

Made an order for next day delivery, if ordered before 2pm and an extra £5.99 paid for the service to be delivered by DHL. I received an dispatch email and an email with with a tracking code that night again showing my parcel would be delivered the next day by DHL. After no parcel had arrived by 5pm I decided to track the parcel through the DHL website, tracking code not recognised, after trying to contact them for 2 hours I was told Sports Direct now use different courier firm! have been… Read Full Review

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★☆☆☆☆

“Failed delivery excuse”

Written on: 15/09/2011 by Ola2 (1 review written)

Placed an order for a personalised Arsenal jersey 2 weeks ago, apparently they tried to deliver last Monday at midday but could not get any answer? Note the delivery address is an office that is open to the public between 08:30 and 17:30. There are 6 members of staff on duty. We are on the ground floor with a massive display window. The item was a present which is now too late, they are refusing to refund my money although they still have the item in their possession with no idea when it will… Read Full Review

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★☆☆☆☆

“Product never delivered”

Written on: 12/09/2011 by arunv123 (1 review written)

I had ordered kids shoes from them. Even though the dispatched happened the same day, their courier partner which is Yodel never delivered to me and on top of that their online tracking showed it as delivered ! Wrote to Sportsdirect, no response till now !. They also have not mentioned any telephone number for contacting them. Will never do business with them. Very bad online store. They should learn from Amazon on how to treat the customer… Read Full Review

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★★★☆☆

“customer care online number that works!!!!!!!!!!!!”

Written on: 08/09/2011 by lillyrosella (1 review written)

if like me youv`e ordered off sports direct and it`s gone missing sent 7 emails into thin air and you are fuming phone 08703339400 option 2 then option 2. i`m on the phone now and i`m in a queue.think they only have 1 phone 20 mins on phone and number 9.wiil let everyone know the outcome… Read Full Review

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★☆☆☆☆

“Do not shop from SportsDirect”

Written on: 07/09/2011 by darosberg (1 review written)

Ordered some running shoes and some other clothes from them. I got an order confirmation instantly. A couple of days later i received an cancelation e-mail for a pair of socks in the order. Now i have tried contacting them from the online form as well as e-mail but no response. My order has had the status "New Order" for almost 2 weeks. 2 Weeks and it hasn't been dispatched yet!! Their customer service is terrible! !WARNING! Do not order from these jokers… Read Full Review

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Darosberg's Response to darosberg's Review

Written on: 07/09/2011

Everything i ordered actually showed up at my doorstep today unanounced. So except that no shipping confirmation was sent and their useless customer support i have nothing to complain about.
The fact that the stuff showed up today boosts my previous review with additional 2 stars.

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★☆☆☆☆

“not recived my oder”

Written on: 04/09/2011 by Inga (1 review written)

i am oder my tracsuit 20 of august.money taken from my accaunt 43£.but not delivered.but track number,writen,what this been delivered to my home.and they not answer for my e-mail.today 4 september,and i still waiting… Read Full Review

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Guest's Response to Inga's Review

Written on: 08/09/2011

me too!Ordered school trainers on the 26th of august took the money, it now says its been delivered signatory another name e mailed them 5 times it`s now the 9th september still waiting.they are usually really good never had a problem before but fuming now.

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★☆☆☆☆

“very bad”

Written on: 23/08/2011 by turkeyhoney (1 review written)

i got my delivery with only 2 items in which i ordered 3 and got charged for 3 this service is awful and you cannot get through to them on the phone for 1 hour i was number 12 in the queue never again… Read Full Review

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★☆☆☆☆

“Defies the laws of mathematics”

Written on: 09/08/2011

"You are 8 in a queue" "You are 3 in a queue" "You are 6 in a queue" "you are 2 in a queue" "you are 1 in a queue" "You are 2 in a queue".... 2hrs later?… Read Full Review

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★★★★★

“Fast, Efficient Service”

Written on: 09/08/2011 by nunkey (1 review written)

Ordered yesterday - approx £70 of goods from the sale. Off on holiday tomorrow and they arrived first thing this morning, with an unexpected free massive (probably a pint) sports direct mug. Website could have been a bit easier to use - it was difficult to return to what you had been looking at, after adding to the basket… Read Full Review

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★☆☆☆☆

“Worst online experience ever. Avoid at all costs!”

Written on: 01/08/2011 by crashmatt (2 reviews written)

I ordered a tent they had in their sale and arrived quickly. Opened the tent, and it was ripped. It was also awful quality so I looked for a phone number online. Be warned. There isn't one. Emails only!. So I emailed them and 2 days later recieved an email back with a returns address. (Costing my £27 - but I was promised it back) Duely sent it, also with a proof of postage and waited. And waited. Three weeks later I emailed them again and they email back another week later to say it hasn't… Read Full Review

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★★★★★

“Wow - thank you!”

Written on: 15/07/2011 by pipharding (1 review written)

I ordered this from somewhere else ahead of the launch date, hoping it would come on time which would be about a week after my daughter's birthday. To cut a long story short they failed me and four weeks after her birthday I had to source another one. I found it on Sports Direct website and took a gamble on it being in stock as there was nothing to say it was or wasn't. I only paid the cheapest postage as I figured she had waited 4 weeks what would another hurt, and I don't like paying loads… Read Full Review

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★★★★★

“Very pleased with the service.”

Written on: 13/07/2011 by Hannah8870 (1 review written)

Ordered online. Three items for a very reasonable price. Got a Karrimoor rucksack for £10 (on the Karrimoor website it's £40!)Ordered them yesterday afternoon, arrived this morning. All three of the items are of a good quality and I'd recommend them all to anyone. Got the confirmation email, then another email which allowed me to track my items from dispatch to delivery. Overall, very happy with the price I paid for the items, the quality of the items, and the very quick delivery… Read Full Review

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★★★★★

“All deliveries were spot on.”

Written on: 11/07/2011 by Rastonian (1 review written)

All my deliveries and orders have arrived within 2-5 days, all items ordered have been delivered exactly as the order had been placed online. Prices are by far the most competitive around in general and when they have a sale items can be 80% off the RRP. Stock list is huge too and items to suit every budget. My fav store for 90% of the sports things I buy. … Read Full Review

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★☆☆☆☆

“TERRIBLE SERVICE AND I STILL HAVE NOT GOT MY ORDER”

Written on: 10/07/2011

Its nearly 5 weeks and still no delivery of my order, they dont address the matter properly by emails so customer service is non existent, its a nightmare to deal with these guys who dont seem to want to help or care for that matter.. To get in contact by phone can take at least half an hour and they tell you they going to do this and that but do nothing at all.. Avoid this company at all costs, i should have done some research online on them before i ordered and if i had i would not have… Read Full Review

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Guest's Comment

Written on: 31/08/2011

They are a joke. They never reply to emails. Quick enough to take my money, not quick enough to deliver my order.

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★★★★☆

“Taking things as I find them”

Written on: 06/07/2011 by AndrewfromPreston (2 reviews written)

I bought this bike for my daughter on line - I did not get a confirmation e mail and became a little worried. I then read all the negative about sports direct and became very worried. I emailed them and asked if not getting a confirmation was usual. The bike arrived. I then recieved an email saying it had been dispatched. I then recieved a customer service email in response to my email saying it had been signed for - so communication is out of sync but the bike arrived in 2 days and I got free… Read Full Review

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★☆☆☆☆

“Quick delivery on Lee Cooper Jeans that were on offer...”

Written on: 27/06/2011

Quick delivery on Lee Cooper Jeans that were on offer does not make up for the fact that every pair received was defective, and I have to pay to send them back!!! They could not have failed to know they were selling reject quality products. If they are selling jeans made of faulty material they should say so. Why waste my time?… Read Full Review

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★★★★★

“EXCELLENT VALUE SITE WITH QUICK DELIVERY”

Written on: 25/06/2011

I WAS A LITTLE NERVOUS ORDERING FROM OVERSEAS. I LIVE IN AUSTRALIA AND THE CLOTHING AND SHOES WERE A BARGAIN AND QUALITY EXCELLENT. BOTH LOTS I PURCHASED EACH OVER AUD$300 ARRIVED WITHIN A FEW DAYS OF THE ORDERS BEING PLACED WHICH IS VERY VERY IMPRESSIVE. I WILL DEFINATELY ORDER FROM THEM AGAIN...AND HAVE BEEN QUITE SURPRISED BY THE NEGATIVE FEEDBACK LEFT BY OTHERS. … Read Full Review

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★☆☆☆☆

“Never ever going to deal with these thie*ves again”

Written on: 23/06/2011

Recieved an incomplete order struggled to find a number to contact sports direct, waited in telephone queue for 70 mins, got through to the rudest person with a subhuman intelligence and got no help with the missing items let alone any apologies. I think this website is meant for people who believe in gambling and wont regret it if there order is messed up and they loose all the money, its a pot luck not etailing Wouldnt advice anyone ever to order anything online with these thi*ves… Read Full Review

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