Sports Direct Reviews - www.sportssdirect.com

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★★☆☆☆
1.7 / 5
18% of users recommend this
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  • Value For Money

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★★☆☆☆

“Bought a £60 pair of football boots with other...”

Written on: 01/04/2010

Bought a £60 pair of football boots with other accessories from the website. The boots arrived on time but were compeltely the wrong ones and without metal studs included.
I would deffinately not recommend buying football boots off this website as it has happened to other people aswell. Even if the price is tempting.
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★★★★★

“I had a very good experience with Sports Direct. I...”

Written on: 26/03/2010

I had a very good experience with Sports Direct. I ordered 2 pairs of skechers - £50 for the pair, unbelievable value. I could have got one pair from James & James at a cost of £53!! I am more than happy with their service. Website was easy to use, I picked the brand and size and all my available options were shown, easy - lots of choice too. That is just the footwear section, i haven't shopped with them before so cant comment on the sport equipment etc. I will be recommending them to all… Read Full Review

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★★☆☆☆

“Product arrived with missing studs and also failed to...”

Written on: 20/03/2010

Product arrived with missing studs and also failed to fit. On wanting to return the item I was told over the phone to send back the package via Royal Mail registered delivery and keep the receipt as proof of postage. The item was then mailed at additional cost.

However I had previously emailed to inform Sports Direct I would be returning the item. When I eventually received a response (after I had returned the package) I was informed there was a free post address I could use to return the… Read Full Review

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Stefant's Comment

Written on: 27/09/2010

I found this review very helpful because...
<br/>
<br/>- gives the freepost addres which Sports Direct only give if one calls their Customer Service.
<br/>
<br/>- the review reflects my own experience. I was also told to post an item back securely (I used Royal Mail Special Delivery), but was not refunded for the postage even though I requested it. The return was necessary because Sport Direct send me the wrong size.

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Stefant's Comment

Written on: 27/09/2010

In the review there is a typo in the Freepost code, the correct code is:
<br/>
<br/>FREEPOST RRGJ-JJSB-GLBX
<br/>
<br/>The remaining part of the address is correct.

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★☆☆☆☆

“There's a good reason why sports direct don't post a...”

Written on: 17/03/2010

There's a good reason why sports direct don't post a telephone number on their website...it would be ringing off the hook with irate customers raging about cancelled orders. The simply dont seem to be able to update their website. Show things as "in stock" then simply cancel your order because its out of stock. Have a look at the other posters here, its the same story. Why do they do it? 5 days to answer an email? they must be inundated with complaints, literally swamped with complaints… Read Full Review

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★★★★★

“No fuss, no hassle. ”

Written on: 09/03/2010

No fuss, no hassle.
Brasher boots £20+ cheaper than anywhere else I could find (Amazon, Blacks Outdoorworld etc) and correct size in stock, unlike other sites.
Very fast, FREE delivery via DHL with good tracking facility.
Didn't have cause to speak to customer service, so couldn't honestly comment on that aspect.
Not the prettiest web site, but with a saving of £20 I can live with that!!!
My only gripe is that Sports Direct didn't show up earlier in a Google search - could have saved me a lot… Read Full Review

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★☆☆☆☆

“Ive ordered some nike trainers its four days now no...”

Written on: 06/03/2010

Ive ordered some nike trainers its four days now no good service wouldnt reccomend to my worst enemy better off buying direct from store if only they had my size at store i wouldnt have to sufer now… Read Full Review

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★☆☆☆☆

“Bought 2 coats. They arrived on time but one jacket...”

Written on: 23/02/2010

Bought 2 coats. They arrived on time but one jacket ordered as 11-12yrs was actually a 7-8yrs and the other coat just looked very cheap and nasty. I couldn't be bothered to post back as it's the customers duty to pay to return the items in the post which would have cost about £7 and I also had no guarantee that I would actually have the right items delivered a second time. So am going to sell them elsewhere. Won't shop there again as don't know what item will arrive next time!… Read Full Review

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★☆☆☆☆

“I have ordered a Bday present for my boyfriend 10 days...”

Written on: 22/02/2010

I have ordered a Bday present for my boyfriend 10 days ago, still didn't arrive. I didn't even get the message informing that good has been send. In 3 days I will have to go to another shop and buy this same thing, which will cause me so much extra costs. Shocking!!
Could anyone write a phone number, please, I you were lucky to find it.
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★☆☆☆☆

“Ok customers on this website have had a good deal fair...”

Written on: 21/02/2010

Ok customers on this website have had a good deal fair point,but read this ordered a tracksuit and hat on the 15/2/2010 had my email to say everything was ok ,on the 16/2/2010 the hat got cancelled ok thats fine on the 19/2/2010 got another email off sports direct stating tracksuit out of stock (birthday present ruined ).After 2 hours of searching on the net for there customer service telephone number i eventually got hold of them.Asked them reason for cancellation answer was i dont know there… Read Full Review

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★★★★★

“Ordered some Nike running shoes 'on sale' for £12 in...”

Written on: 18/02/2010 by mangojuice (1 review written)

Ordered some Nike running shoes 'on sale' for £12 in the middle of a Saturday afternoon and they arrived by 10.00 Monday morning. First class service, website easy to use and they sent a free giant mug as well. Can't say anything more than I wouldn't hesitate to Sports Direct again… Read Full Review

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★★★★★

“Order was completed and delivered within 2 days. They...”

Written on: 17/02/2010

Order was completed and delivered within 2 days. They upgraded me to next day delivery free of charge and sent a enormous mug for free. Goods are excellent quality and as described. Kept me informed the whole way through and gave me my courier tracking number with a link to track my parcel. Excellent customer service and value for money. Would recommend to anyone… Read Full Review

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★☆☆☆☆

“I bought some nike air classic trainners in december...”

Written on: 10/02/2010

I bought some nike air classic trainners in december 09(from Burnley store) only worn them 3 times and the colouring coming away and cracking, they sell air max at a good price, but when you have a problem with faults they don't want to know, store manger said it were and tear, I said what after wearing only 3 times,he was a joke, contacted customer services, well not much help here, sent email and pictures, got an email back saying to leave the at the store for the area manager to review if… Read Full Review

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★★★★★

“This review site will be negative as people only winge...”

Written on: 10/02/2010

This review site will be negative as people only winge when there is a problem and fail to coment when things were good, For the size of this company you must ignore the above few negative remarks. based on the thousands of transactions they make a day. some people always moan. The items were as described, cheap and ontime. Great service.

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★☆☆☆☆

“Worest online store. 1st time i bought one NIKE LASER...”

Written on: 05/02/2010

Worest online store. 1st time i bought one NIKE LASER 2 boot, but they sent the boots to me without insoles. 2nd time i bought one boot worth 50 pounds and another stocking just to over 60 pounds for free delivery, 2 days later they told me the boot is out of stock and sent me the stocking. This monday i orderd 9 pairs of boots to minimize the international shipping cost, and i received the email to tell me 6 of them have been cancelled, but i can still find size 8 are available on their… Read Full Review

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★☆☆☆☆

“Ordered trainers for next day delivery 3 days later...”

Written on: 03/02/2010

Ordered trainers for next day delivery 3 days later still waiting. Cant contact company by phone as no phone number anywhere, same as others before me received an automated email saying will try to reply to me within 5 working days, meanwhile my 8 year old is going ballistic!!!!!!!!!!!!!!!Wouldn't recommend this company to anyone… Read Full Review

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★☆☆☆☆

“Couldn't possibly be more dissatisfied. Literally the...”

Written on: 03/02/2010

Couldn't possibly be more dissatisfied. Literally the worst online shopping experience I've ever had, in over a decade of online purchasing.

Sports Direct / Field n Trek have no phone number listed anywhere on any of their websites, it is impossible to contact them.
Your order will be accepted, and then at least 24 hours later they will check to see if they have the item in stock. If they don't, they'll cancel your order. No attempt to contact you, no offer of a substitution, just simply an… Read Full Review

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★☆☆☆☆

“Booked a last minute skiing trip and decided to buy a...”

Written on: 29/01/2010

Booked a last minute skiing trip and decided to buy a ski jacket and a few other things as they seemed very well priced. Placed the order very early on Wednesday morning with next day delivery but as of Thursday night it has not even been dispatched! How can they offer next day delivery when they can't even dispatch within 2 days? Emailed customer services and got an automated email back basically saying don't bother phoning and don't expect an email back for 5 days! DO NOT BUY FROM THIS… Read Full Review

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★☆☆☆☆

“I have ordered a pair of trainers to which I paid next...”

Written on: 25/01/2010

I have ordered a pair of trainers to which I paid next day delivery for, I should have received these Friday, it is now Monday and no trainers, I would never, ever use this company again, I have sent emails upon emails and got some stupid automated message asking me not to email them and they will get back to me in 5 working day, so I will repeatedly email them until I get a proper response NEVER BUY FROM THESE THEY ARE BEYOND CR*P False advertising is a crime maybe trading standard should be… Read Full Review

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★★★★★

“purchased a pink girls mountain bike. great value for...”

Written on: 08/01/2010

purchased a pink girls mountain bike. great value for money great communication and the courier even delivered through the snow .we are sure daughter will love this for her birthday… Read Full Review

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★☆☆☆☆

“Ordered 2 pairs of trainers, order processed and...”

Written on: 08/01/2010

Ordered 2 pairs of trainers, order processed and shipping confirmation sent ok, Delivery address is Switzerland so i paid the £20 postage, and waited. Using the DHL reference i could see when they arrived at Swiss customs and waited, 2 weeks later i e-mailed SD no reply. In total 4 e-mails, 1 reply telling me they were stuck in customs (which i already knew!). In the end i phoned DHL and Swiss customs, goods had no invoice so couldn't be cleared, i sent DHL a copy of order confirmation and got… Read Full Review

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