Sports Direct Reviews - www.sportsdirect.com

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★★☆☆☆
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★☆☆☆☆

“would have give 0 stars if i could”

Written on: 07/11/2015 by kpMiranda191 (1 review written)

i ordered some fishing gear which YODEL say they delivered even when nobody was at home sent email to sportsdirect which they sent back saying i signed for goods as yodel have my signature so got them to send me this signature which was nothing like mine so sent back both signatures to which they replied they were the same so nothing more they could do. SO PLEASE DONT BUY FROM THEM AS IF YOU DONT GET YOUR GOODS YOU STILL DONT GET YOUR MONEY BACK… Read Full Review

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★☆☆☆☆

“Terrible customer care”

Written on: 07/11/2015 by jonnywack (1 review written)

Makrs on shot. Box looks like it been through a combine harvester. Quote from S/D OFFICE. Box is there to prevent the shoe from damage. Greanted but how can I give this shoe as a gift...? Be adviced is not a good idea to shop here if you have a fault or problem with your shoes… Read Full Review

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★☆☆☆☆

“lost order / phone wait / billed for items not delivered”

Written on: 23/10/2015 by wolfhead (1 review written)

Placed an order through their website, status said out for delivery fine so I thought, 1) delivered by courier to another location, 2) spent 4 phone calls with their customer services each taking in excess of 25mins waiting on the line 3) by the time the issues between courier and sports direct are sorted (3 weeks) 2 items no longer in stock. 4) to cap it all billed me for the full order still chasing a refund for items never received… Read Full Review

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★☆☆☆☆

“Terrible customer service”

Written on: 20/10/2015 by Dalrymple406 (1 review written)

I went to sports direct in east ham to purchase an addidas shoe. I started asking couple shoe for trail as i different brand has different fittings!! I request for 2-3 types for trail but after getting the 2 pairs he got frustrated and ask me in a high tone " do u want the shoe or not" and left me saying all the shoe are same. I left the store with 20 pounds shoe and was with a very disappointment!! Sports direct has to train their staff to speak politly, understand the customer needs and help… Read Full Review

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★☆☆☆☆

“missing jacket”

Written on: 15/10/2015 by angelmay78 (1 review written)

do not buy from this company they suck jacket never arrived was given two address it was sent to neither address was mine went to both no jacket wrote to sports direct they sent disclaimer form filled it in sent it back heard no more comeing on 15 days now wrote to sports direct again re email still no reply no jacket and not even had a refund. so be warned your be luky to receive your goods or your money back… Read Full Review

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★☆☆☆☆

“Health hazard”

Written on: 11/10/2015 by kgismondi (1 review written)

Went into the Doncaster store to purchase some football socks with my 4 year old nephew and 2 year old niece. I was bent down with my nephew at one side and my niece in my arms. As I went to get some socks from the back, which was a challenge in itself as they were all mixed up, a 7ft ladder which was lent against the rail fell over and me being croached down, lent over and pushed the ladders away otherwise they would have squashed my nephew!!!!! And if this wa at enough when a sales assistant… Read Full Review

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★☆☆☆☆

“Disgraceful service!!!!”

Written on: 09/10/2015 by Patsypie (1 review written)

Basically I placed an online order and when it arrived one of my items was priced lower than it was on my invoice, it was cheaper on the website too! I contacted them with my issue and this is the response I received..... Thank you for your email. Please be advised that you have been charged correctly for this item. All our product are subjected to change varying on our stock availability. I would like to explain that under law, a retailer is entitled to decide the price he wants… Read Full Review

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★☆☆☆☆

“Just A Rip Off!”

Written on: 28/09/2015 by 431Reynolds (1 review written)

I bought a pair of trainers in the store at £59. I got home and my husband said he was sure he saw them on their website for £39. 

They were selling on the web site for £20 cheaper. I took them back to the store and explained. They weren't interested and told me that their prices are dearer in the store. Fair enough but £20? 

I got a refund receipt, and have now ordered them online. I will gladly pay the postage but most annoyed at youngsters getting ripped off like that. 

My family will
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Aussie105's Comment

Written on: 17/11/2015

I saw some shoes on line was in sale for 15 pounds I live near local store so I thought instead of paying 5.00 pounds delery I would go in to store plus I like to try them on saw them brought them but when got home realised I had payed more so I rang them they said the reason they are different prices is they are two diffent stores im totally confused they have same name same things to me they are the same he was really rude the guy I spoke to wouldn't refund me the difference

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★☆☆☆☆

“Click & Collect Charge”

Written on: 23/09/2015 by Newtoneg167 (1 review written)

Ordered a hat for Click & Collect in from the local store, they tried to mug me off with a £1 mug & magazine that I didn't want or order then wanted to charge £4.99 to collect from their store, you must be joking!!!!!… Read Full Review

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★☆☆☆☆

“Online service and returns are awful!!!”

Written on: 21/09/2015 by 363Chapman (1 review written)

I ordered a bunch of stuff online and none where suitable, but what I didn't realise is that if you wish to return them, you can't take them back to the shop if you ordered online, and you have to pay to return them yourself. So I payed £4.99 for them to be delivered, and it cost me £7.99 to send them back and I have nothing to show for the money I have spent on postage!! NEVER AGAIN!!! Do yourselves a favor guys! DON'T SHOP AT SPORTSDIRECT!! I have lost more than I gained, and I haven't had… Read Full Review

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★☆☆☆☆

“customer services”

Written on: 12/09/2015 by Lawrenceo114 (1 review written)

I recently returned a pair of shoes that were faulty. not being happy with the response in the shop, I have tried to contact customer services on the number they provide and have been kept waiting on an answerphone loop with no response from them. over the last three days I have spent more than three hours waiting,hanging on the phone listening to their answerphone message. I have also tried their supposed main office number with the same result. it is my own opinion that this is a deliberate… Read Full Review

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★☆☆☆☆

“Going bust - Beware- administration looming”

Written on: 06/09/2015 by zcAbernathy318 (1 review written)

This company hides behind cheap volume, there is no structure to its after sales and it relies on the fact it doesn't need repeat business. Like most people reporting issues I have had no luck getting what I paid for in good faith. Glad they are going into,administration… Read Full Review

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★☆☆☆☆

“Rip off delivery costs and then have to pay to return”

Written on: 26/08/2015 by NylaRichardson261 (1 review written)

High delivery charges and on top of that you have to fork out to return items. Also won't allow you to return internet orders to stores RIP OFF… Read Full Review

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Lynn_Brighton's Comment

Written on: 07/09/2015

Completely agree, I had the same issue and as the items I wanted to return were less than the postage it would have cost me more in delivery than the items were worth. Why won't they let you return internet orders to store!!!! Sports direct need to address this asap.

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★★★★★

“Great service”

Written on: 24/08/2015 by trencreek (1 review written)

I don’t normally write reviews but on reading some of the bad ones for sports direct I now feel compelled to write one the service that I received from the young lady in the returns section of the Truro store was first class and every time that I go into the store I find the staff most helpful and the prices very good so thank you very much to all the staff at the Truro branch in Cornwall from a very satisfied customer… Read Full Review

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Sayitasitis2012's Response to trencreek's Review

Written on: 11/10/2015

i note that this is the only review you have written.
you appear to be very fortunate.
I too have received polite and pleasant service at point of sale., though I have experienced a very different attitude at the same store when trying to return goods.

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★☆☆☆☆

“awful website shops not much better”

Written on: 22/08/2015 by Murphyyo372 (1 review written)

Having decided to purchase some goods from the web site I was first charged for goods I didn't order or want namely a mug and a magazine I collected the goods from there shop and asked about exchanging the goods if the size was wrong told no problem but if i wanted a refund i would have to return them to the warehouse which I have no problem with. When I went to the shop to exchange for a smaller size I was very rudely told I could only exchange them if I paid a further £4.00 as the instore… Read Full Review

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★☆☆☆☆

“Beware credit notes”

Written on: 19/08/2015 by Dylanc293 (1 review written)

I recently returned two faulty items to a Sports Diect Store. I was told by the assistant that Sports Direct only give a Credit Note on returned items, so they keep the spent money and do not loose sales. I emailed the company and they confirmed the issue of Credit Notes but said they do give refunds for faulty goods and their staff are fully trained. This is not the case as I should have been given a refund for faulty items. They also explained it is the customers duty to make themselves aware… Read Full Review

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★☆☆☆☆

“Refused refund ”

Written on: 13/08/2015 by DavionCochrane (1 review written)

Went to sports direct in Ipswich to buy a pair of roller blades for a birthday present. Unfortunately, as my knowledge in roller blading is not very good I brought the wrong ones. The next morning I went back to Sports direct to return the products only to be told by a very rude man I was at the wrong desk and returns were upstairs (note, there are no signs except upstairs at the returns desk to say this). when I got to the returns desk I was once again greeted by a rude obnoxious, not very… Read Full Review

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★★★★★

“Delivery always very quick”

Written on: 11/08/2015 by 403Malone (1 review written)

I order from holland en get my delivery very fast within a few days. last time I ordered on saterday en I got my packets already om tuesday. The product aren't expensive en the quality is good. They have lots of products. I always look forward to see what I want to order the next time. … Read Full Review

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★★★★★

“For me, very good.”

Written on: 05/08/2015 by FennIV (2 reviews written)

Ordered a tent, paid for next day delivery, delivered the next day. I cannot fault them… Read Full Review

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★★★★☆

“I received the items quickly. One of the t shirts was...”

Written on: 03/08/2015 by MRSHO (0 reviews written)

I received the items quickly. One of the t shirts was unsewed on the collar, but I got to send it back without having to pay postage again. And then got the returned item back quickly again… Read Full Review

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