Sports Direct Reviews - www.sportssdirect.com

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★★☆☆☆
1.7 / 5
18% of users recommend this
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★★★★★

“outstanding customer service”

Written on: 25/08/2014

Purchased pair of Nike tennis trainers today at the store in Llantrisant. We were served by an advisor who was extremely helpful, friendly and patient whilst I tried on a number of trainers, She also showed herself to be very knowledgeable in terms of the various trainers I was trying and the types of insoles I needed.She also created brilliant customer rapport and overall it was a complete pleasure to be served by her leaving me with an outstanding customer experience.We were also really… Read Full Review

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★☆☆☆☆

“Worst place to buy from!!!!”

Written on: 24/08/2014 by Snyderat311 (1 review written)

Worst experience ever ! I've ordered trainers and instead of pair i received only one . Customer service totally incompetent and rude,they even hang up the phone. Even do it's their mistake I have to take the day off so I can post it for them to inspect??? What is there to inspect??? Incompetent stuff that don't have time to make sure order is complete??? I'm very disappointed and will never buy from them agin. When I asked who will give me the money I won't earn ,she replied we give you free… Read Full Review

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★☆☆☆☆

“Parts missing and took over two months to receive parts ”

Written on: 24/08/2014 by Headuy462 (1 review written)

I ordered a lonsdale 2 in 1 bike cross trainer which was delivered on time no problems, until I opened the box&there was no instructions&parts missing. After emailing the website I was informed the parts would be sent to me as soon as possible, over a month&a half later still no parts or emails, even though I was being emailed ridiculous amounts of times a day about their latest products. I started sending emails along with my mrs asking where they were, either ignored&the emails quite clearly… Read Full Review

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★☆☆☆☆

“Becareful with GB Discounts popUp”

Written on: 21/08/2014 by ipChurch146 (1 review written)

Not recomended at all. Sportsdirect.com supports dodgy Irish GB Discounts. … Read Full Review

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★☆☆☆☆

“AVOID! Worst Company I've come across!!”

Written on: 16/08/2014 by CurtisNicholson (1 review written)

My partner purchased a pair of Nike trainers from Sports Direct, she tried them on in the shop and they were fine. When she got home she wore them around the house for 10 mins and they started to hurt her feet where the eyelets were rubbing. She returned them the following day in as new condition with the tags on, in the box and with the receipt, she was told they don't give refunds only a credit note! There were no other trainers in the store that she liked (as the womens selection of shoes is… Read Full Review

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★☆☆☆☆

“Sent wrong size ”

Written on: 14/08/2014 by O'Neill399 (1 review written)

Would never buy online again it's a joke ordered football boot for my man in a size 9 and they sent a size 7 then when I call they tell me just post them back but I needed then for the next day and I was told no that can't happen then I say well j will take them back to the shop and he says no they will not take them back they have to come back here it's a joke so now I am out of pocket because they got the order wrong now I will have to send them back and go buy my man the boots… Read Full Review

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★☆☆☆☆

“never again”

Written on: 14/08/2014 by HalleFischer (1 review written)

this is the worse shop i ever bought from. item delivered was faulty so i took it back to shop, no delivery charge refund has been issued and I have paid 4.40£ for it !!! Item online cost me 2.99 and shop price was 12.99 !!! This is unbelievable that I can not exchange for the same item in the shop because of price difference. Sport Direct in robbery company and I will never buy from them again… Read Full Review

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★☆☆☆☆

“Poor quality products, poor service”

Written on: 10/08/2014 by Taylor-Alt234 (1 review written)

Bought some leggings for my 4 year old. Within a day they had a hole in them. First wash, they faded and went bobbly. Tried to buy some daps. Saw 2 for £7 on one pair, and 2 for £9 on another (all the same size). Took them to the counter, and told the cashier that I didn't understand the diffence. Apparently one was for Youth, and the other Ladies. She went to find another pair, and came back with a mismatched/labelled pair. No other shoes were in stock. She declined my offer… Read Full Review

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★☆☆☆☆

“Refund Refusal”

Written on: 08/08/2014 by Boy's Name41 (1 review written)

Bought a pair of chinos in Southport Store. No time to try them on but at home realised the openings to the legs were so small I could not even get them over my feet!! Clearly unfit for purpose. Returned them the next day unused, with all tags and labels on plus receipt. Refund refused. Asked to see manager. Gangly youth appeared 20 minutes later claiming to be manager. I explained the situation. He refused refund. I explained law to him. He smirked and refused again. I explained I wasn't… Read Full Review

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★☆☆☆☆

“Flaming Fuming”

Written on: 05/08/2014

The only reason i've put 1 star is because i can't put 0. I ordered a football shirt last week online, it finally came today. Whilst it was the right top it came in absolutely disgusting condition. Where the white was supposed to be it was covered in black dirt. I do not expect to pay over £30 for a childs football shirt aswell as pay delivery charges to have it delivered filthy. To make matters worse, i'm expected to pay yet more postage costs to return it! NEVER again will i shop online at… Read Full Review

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★☆☆☆☆

“What a dreadful company!!!!”

Written on: 04/08/2014 by wilko50 (9 reviews written)

I brought a dangerous snorkel set(hot tuna)from here and returned for a refund which they were not prepared to give even thought the product was not fit for purpose. Customer reviews stated the item could likely cause drowning it was so bad. The whole vibe in these stores is quite nasty and they were almost trying to be intimidating when I asked for my money back. A gift card was offered but there would be nothing I would want from this place after buying this rubbish. Crappy shop , never… Read Full Review

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★☆☆☆☆

“Never Again”

Written on: 02/08/2014 by Antony405 (1 review written)

Awful awful shop. Terrible customer service. Never answer the phone, appalling returns policy. Run by a bunch is disinterested, disinvested kids… Read Full Review

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★☆☆☆☆

“No refunds given!”

Written on: 27/07/2014 by Johany1972 (1 review written)

A bought a pair of running shoes from their shop. The way the pricing is structured, it looks like you're getting a great deal when you buy the Karrimor shoes. They're reduced from about £130 down to £60 - sounds like a great deal. However, when I got home I read a review of Karrimor (too late alas) and found out that since they have been bought by SportsDirect, the quality has reduced significantly. Not only that, but the specific pair of shoes I bought were really bad quality. I… Read Full Review

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★☆☆☆☆

“Infuriating! Lame operations, lame delivery, lame...”

Written on: 22/07/2014 by Gillespieji346 (1 review written)

Ordered one product, came in the wrong size. Ordered other two products. One faulty. One different than the order in terms of product, color AND size! And the product was dirty from being tried on i guess. The product ordered charged but a cheaper product received. Returns not covered. LAME! LAME! LAME!… Read Full Review

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★☆☆☆☆

“Not as advertised”

Written on: 16/07/2014 by djBlackburn425 (1 review written)

Ordered a 'new' pair of trainers as a birthday. Parcel was delivered on time but once I opened the box to check them over, they have clearly been worn - dirty marks on the soles, scuffs on the front and the tags have been cut off and left loose in the box - can't give these as a gift so going to have to PAY to return them for a refund. This wouldn't be an issue if it was clear that you were buying shoes that had been returned. Shall not be using Sports Direct again, very disappointed!… Read Full Review

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★☆☆☆☆

“Unprofessional till staff and incompetent manager”

Written on: 16/07/2014

I went to shop and met a unprofessional and rude till staff. She was not interested in serving customers, very straight face and no smile or courtesy to greet customer. she was banging stuff as if she was trying to display her unhappiness to work in shop. when requested to open the shoe box she came across very rudely. when asked to meet shop manager he came across as very stubborn and showed no interest in matter. He was only interested in protecting his staff. This was really awful behavior… Read Full Review

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★☆☆☆☆

“items where not included in the package.”

Written on: 15/07/2014 by Perryjz151 (1 review written)

items where not included in the package… Read Full Review

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★☆☆☆☆

“Shocking service”

Written on: 14/07/2014 by Abbiehick (1 review written)

Sports direct are incapable of sending out the right order. I ordered a hoddie age 3-4. Sports direct sent out age 2-3. So then sent it back today the replacement came and once again it is the wrong size. How hard is it to check the right item is being sent out. There was only one item on my list it is ridiculous. I for one will never be shopping on line or in store again. I didn't even receive an apology the second time round. I will be getting my money back and I will be shopping else where… Read Full Review

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★☆☆☆☆

“faulty suitcase”

Written on: 14/07/2014 by luRooney466 (1 review written)

spend £5.99 on next day delivery for 4 dunlop suitcase. One had a big hole were the the seam had come away. now have to wait to have it collected. than wait for a replacement.Not one bit happy....spent over £85 to have faulty product… Read Full Review

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★☆☆☆☆

“terrible service”

Written on: 13/07/2014 by jajanono (1 review written)

Recently I visited sports direct in chingford,to buy a new pair of football boots. I asked the shop assistant for a size 9 in two different trainers. After waiting for over 30 minutes a different person returned and by the a long que had accumulated. I ended up being the last to be served and was pleasantly told that neither shoe is available in a 9. I was not happy with the service as I didn't even receive an apology… Read Full Review

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