Sports Direct Reviews - www.sportssdirect.com

Click here if this is your business
★★☆☆☆
1.7 / 5
18% of users recommend this
Click here if this is your business
  • Customer Service

  • Quality of website

  • Value For Money

? Ask our helpful community of experts about this product or company
Sports Direct www.sportssdirect.com - Ask a question now

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

★☆☆☆☆

“Cust Ser says online store nothing to do with High st...”

Written on: 19/06/2014 by Gianaz489 (1 review written)

I purchased a badminton racket at the weekend price £39.99 in store, I returned the racket back to the store yesterday to find they cannott give me credit note to use against another racket I want via their web site.. I rang Customer Services today and was told the online store is a seperate entity to the high street stores and that I can order offline and pay £3.99 postage, no opportunity to deliver to store free of charge. Bad customer service!!!Sports direct is a name I will never… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Simonm1234's Comment

Written on: 30/07/2014

Pls can anyone help me with their customer service telephone number.
My goods are missing and they are unreachable through Telephone.

Poor service.

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 1 Comment
★☆☆☆☆

“MISLEADING ADVERTISING”

Written on: 13/06/2014 by BryleeMcFarland (1 review written)

Visited my local Sports Direct store today, big display offering "2 for £6" on Slazenger t-shirts and vests.I chose one t-shirt and one vest from the rail, queued at the counter, only to be told that I couldnt have the items as 2 for £6 because they werent identical items! Despite my protestations that they were picked from the same display rail and that both items had the same "2 for £6" label hanging from them, they refused to budge! Needless to say I told them what to do with their offer… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“Excellent service in-store”

Written on: 12/06/2014

I have not always had the best experience with Sports direct but praise where it's due. We had an online order that arrived wrong on the day it was needed to be used so I rang the Loughborough store expecting the usual response! Very pleasantly surprised by the manager who instantly offered to help and exchanged them without question on the spot. Excellent friendly professional response, highly recommend… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★☆☆☆

“S-L-O-W Delivery”

Written on: 12/06/2014 by Brigadeerdicklord (1 review written)

Go to the shop if you want to buy. Its been a week and they still haven't dispatched the delivery. My grandad is faster and hes got no legs… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“only way to contact is email if you have a problem”

Written on: 10/06/2014 by Nealcu466 (1 review written)

ok placed an order for a 2 man 2 rib fishing bivvy (tent)and winter over wrap made by dunlop very got a fast delivery with it as well . sadly when i went to use the bivvy me and mate ady couldn't both fit in it only if we sat in deck chairs all night. came home got straight on to sportsdirect and no phone number to call and get it sorted only means of contact was email so i did the email along with pics to show them and about an hour later get an automated email stating someone will respond… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“RUDE VILE CHAVVY CUSTOMER SERVICE”

Written on: 10/06/2014 by Jamyaz402 (1 review written)

Ordered a lot of kit for cycling, amongst the items one was a "PRE - ORDER" - PAY ATTENTION HERE, if there is a PRE-ORDER amongst your order the order will not be dispatched until the pre-order product becomes available. Ordered 4 JUNE - Anticipated Deliver Date - 14 July. Absolutely absurd, no inclination at point of sale/checkout online warning or giving you the opportunity to amend your order to remove the pre-order item (which incidentally was a £1 puncture repair kit). Without… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“poor customer service”

Written on: 07/06/2014 by 293Rice (1 review written)

Sandals are nice but had to prise them off the top shelf myself, after asking staff and waiting more than 5 minutes for someone to help. Would have understood had they been busy. Not sure 3 staff standing and having a natter for 5 minutes constitutes being busy!! Proceeded to go upstairs for the ladies sandals and asked for some assistance was told no problem and yet again no help. Sooooooooo sports direct you can keep your sandals i'm going somewhere else… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“first and last time ”

Written on: 05/06/2014 by max2310123 (1 review written)

about online, the worst experience ever,took 240 pounds from me over a week ago,still no delivery,called SD they saying Yodells fault, called Yodell they saying SD lying,called SD back said that, they replied by saying Yodell lying, and that is it,no more info they can give u. Waiting on the phone to SD for average over 10 min on 0845, and customer service dead (my computer saz NO) that kind of stupidness ,dont know anything. People honesly,DONT BOTHER , cheap clothing--"cheap service" that… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“terrible in store customer service!”

Written on: 03/06/2014 by Bradshawyc1955 (1 review written)

I ordered on line gym clothes in my usual size. Once arrived they were way to big! I tried to return them in store, but first of all was told they'd been worn as they smelled of washing powder, i held the clothes up and asked how they honestly thought i could of worn them since the top was too low and the trousers wouldnt stay up, they fetched the manager who returned to tell me, they had been worn and was covered in hair, i explained it was from my natural reuseable bag, i pulled the hair off… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Don't care”

Written on: 30/05/2014 by Skinner158 (1 review written)

I bought a Nike 9-10 year old football top online. Sports Direct delivered a 10-12 year old top and over a 2 month period do not respond to emails and after numerous calls are no closer to resolving. Call centre staff are poorly informed and generally appear not to care. When they do respond the information they supply seems to lack any common sense. I will never use them again. I am now considering legal action to get a refund. I have used many online retailers and Sports Direct are the… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Online store always cancelled the order I placed”

Written on: 30/05/2014

Every time I place an order online, I received an item saying: "Unfortunately the below products have been cancelled off your order as the payment method chosen was not able to complete successfully." I wrote an email to them: "I am very disappointed with your online service. Every single time I place an order it is cancelled I even tried with different cards, addresses and even tried with another accounts and always happens the same. Is there another way to place my order? I even tried by… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“Great products and delivery”

Written on: 28/05/2014

Really impressed with products and delivery bought a lot of my cricket stiff from there inc. ( bat , bag , whites etc) and all arrived veery quickly and the postage charge was minimal very impressed would recommend to any 1 . Also the products where very good quality at a very low price and a bargain compared to a lot if other places on the internet… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“The most horrible customer service i've ever experienced ”

Written on: 17/05/2014

I had purchased a pair of trousers in store and as sports direct products have the label attached outside saying the size, original price and sale price I bought the trousers thinking it was my size. But what happened when I got home was I tried it on and it was a size smaller. I couldn't believe, so I returned it the next day and said to them because of your mistake I have had to come again even though I have work to go to and look after my family and they turned around and said that it was my… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★☆☆

“Adidas tank top ”

Written on: 15/05/2014

My order came promptly and was well packaged until I saw the clear plastic bag that the top came in, it had a hole in as if someone else had already used the bagt Being a size 10, I ordered an 8-10 thinking I could manage with a tight top but it was miles to big! Order a size smaller to save the hassle of returning. However, this was just my experience so others may differ. I would recommend to a friend but would warn them about the sizing… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“Ordered Sunday - delivered Tuesday am!”

Written on: 15/05/2014

Bought one top in local store, but no more in stock. Read reviews, worried, but then on Sunday I ordered two tops online at reduced price of £6.59 each instead of £32.99 each, so didn't mind paying postage. Received Tuesday morning - they're exactly what I ordered and perfect price so very happy… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Awful”

Written on: 11/05/2014 by GrannyRoo (1 review written)

Completed an order online 10 days ago and confirmed under my account but confirmation email never received. Contacted Sports Direct directly from my account with details provided and told no such order exists. Telephoned them but told does not exist and to email, no other help or suggestions offered. Emailed both customer services and website services with no reply. Items needed urgently now for holiday so removed card details so hopefully they will not process should it ever appear from… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Never use this service”

Written on: 08/05/2014 by Emery500 (1 review written)

I went on the website thinking I was getting a bargain so ordering 2pairs of running pants an was charged £3.99 postage which was fair enough waited over a week for them2 come it finally arrived an they sent me a free gift which was a huge mug, tried items on which where no good so had to return them took them to the post office where the lady told me the cheapest to send them back was £8 I couldn't believe it, COMPLETE DISGRACE if it hasn't been so heavy because of the mug they sent me it… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Linzm's Comment

Written on: 25/06/2014

The mug isnt even free! They stick a 99p charge on your basket!

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Linzm's Comment

Written on: 25/06/2014

The mug isnt even free! They stick a 99p charge on your basket!

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 2 Comments
★☆☆☆☆

“Gift Vouchers sports Direct”

Written on: 25/04/2014

I was given a fift voucher by my Daughterfor a xmas present. But due to unforseen circumstsnces ie: open heart surgery and then moving I lost the voucher. I eventually found the voucher and rang customer services who told me that the voucher was no longer valid as it was over 12 months old. how many more thousands of people has this happened to and where is their money. it is a disgrace that they are allowed to carry with this policy. My daughter was never informed that the voucher ran out in… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Tobyrhodes's Comment

Written on: 23/06/2014

The gift card lasts for 18 months, and if asked I am sure they would have told you.

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 1 Comment
★☆☆☆☆

“Really!!!???!!?”

Written on: 24/04/2014 by Blainer245 (1 review written)

Total excrement!! Don't bother wasting your time for the sake of a bargain. I bought skate safety equipment which I returned within 28 days and yet financially I'm no better off. If you want a refund you won't get one! Gift card!! I don't buy presents for my enemies... I have nothing positive to say about this chain of shops or their policies. Proper faecal matter!… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Unhappy customer ”

Written on: 24/04/2014 by afAnderson102 (1 review written)

I ordered some stuff and it has not being delivered at my home address , and When I asked for refund they replied we have delivered , i logged a call with paypal and it didn't help either . it was just 35 £ and i have wasted my 4 days of life on it. … Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
overview