Pro Direct Soccer Reviews - www.prodirectsoccer.com

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★★☆☆☆
2.3 / 5
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★☆☆☆☆

“tried to buy from them but they 'didn't want' to sell”

Written on: 22/06/2012 by sirfaliq (1 review written)

So I made my order and got this email: "Hello,Unfortunately due to the high amount of orders placed using fraudulent bank cards in the recent months, our bank has requested that we take extra care whilst dealing with customers from certain areas. Unfortunately this means that we have been unable to process your order successfully. In order for us to process your order, we would request that you forward us a copy of the address shown on your bank statement - This could either be in the form of… Read Full Review

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Magmagee's Response to sirfaliq's Review

Written on: 24/06/2012

I ordered some sports bags and i got the same message now 24hr they totally ignoring my followup emails sending after screen shot statement. Please anyone come across this message and how did it go?

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Guest's Response to sirfaliq's Review

Written on: 29/06/2012

I got the same email from them...if they dont want to accept international orders than remove us from the list of countries they ship to. It would be so damn simple to accept paypal and their "fraudulant card" issue would be solved

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★★★★★

“Awesome company!”

Written on: 15/06/2012 by MattKint (1 review written)

After i ordered my football shoes i saw this site and i was scared i got scammed. I ordered from Belgium on a sunday and got them 2 weeks later the friday. They were supposed to be here on wednesday but they forgot to give my housenumber to the delivery post. Everyone makes mistakes, i emaild them to tell them they forgot it but that it wasnt a problem, even tho they gave me a 10% off. A really great and nice company, will use again in the future for sure!… Read Full Review

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★☆☆☆☆

“Worst customer service ever”

Written on: 12/06/2012 by alexgb (1 review written)

Bought 110 footballs for my youth football club, they are misshaped and of very poor quality, i have been trying to get them replaced for 6 weeks, emails go unanswered and phone calls at 10p per minute. i was promised a call back in 10 minutes and it is now over 4 hours later and no call. We have over 100 kids now who do not have a football to use at training because they are in my garage awaiting collection. Shockingly poor service and a very poor product - i pro direct footballs… Read Full Review

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★★★★★

“Great!!!!”

Written on: 12/06/2012

I ordered my cleats and it got here in 2 days and they were original clears!!!… Read Full Review

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★☆☆☆☆

“Protect yourself and avoid this store”

Written on: 09/06/2012

Bought a set of personalised boots for my son. They sent the wrong size, no worries just send them back and have it sorted - what a joke. They deny they made a mistake. My god the invoice reads 10.5 the boots sent are 11.5 - how difficult is that. They refuse to admit error and replace the boots with the size ordered. Give these people a wide berth, they are simply not worth it, protect your hard earned money. Simon… Read Full Review

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★★☆☆☆

“Worse Customer Service Ever., ”

Written on: 28/05/2012 by JohnBishop1989 (1 review written)

I ordered a pair of football boots from Pro Direct Soccer I then received my boots which were too small for my feet. I tried them on in the house so they weren't used. I then sent my boots back to then be told I cannot receive a exchange or a refund. I then argued my point but they didn't budge so I have been left with a pair of football boots I cannot use and I have wasted my money to a company which don't care about there customers… Read Full Review

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★☆☆☆☆

“incomplete orders, bad customer service”

Written on: 23/05/2012 by bobika (1 review written)

Never more! Terrible customer service, universal reply using.2x sending incomplete orders, never refund my money for shipping after prodirectsoccer errors.Order 14 football jerseys+shorts-received 6 shorts + 4 jerseys! Second order 14 football jerseys+shorts-received 14 shorts + 2 jerseys! Crazy shop!… Read Full Review

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★☆☆☆☆

“Send the wrong shoes”

Written on: 10/05/2012

Send the wrong shoe. I order a MAN shoe but got a shoe for WOMEN. The will not give my money back!!!… Read Full Review

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★★★★★

“dispatch ”

Written on: 04/05/2012

hi, i ordered an item at night for it as a next buisness day delivery but it only says before 2pm on the website but i still paid for them to be here tomorrow does that mean they wont be here tomorrow if it says only order before 2pm?… Read Full Review

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★☆☆☆☆

“WON'T RESPOND”

Written on: 03/05/2012 by kbun (1 review written)

Sent the wrong shoes to my son 3 days ago, many emails later and still no response. Do not order from here… Read Full Review

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★★★★★

“Excellent Company, keep it up”

Written on: 24/04/2012 by The_Mighty_Kong (1 review written)

Great website and good service. Great delivery times and dispatch was very prompt on clearance of payment. DPD Express they used were excellent. I think some people have had a hard time ordering because the company likes to be very thorough with the payment security check. And any business deserves the right to do so to safe guard themselves from fraudsters. They should make it clear that next day dispatch is on the condition of a cleared payment, then that would clear up customer… Read Full Review

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★☆☆☆☆

“DO NOT USE THIS COMPANY”

Written on: 08/04/2012 by TomB1986 (1 review written)

The customer service is shocking and they're rude. I ordered some football boots over 2 weeks ago for next day delivery and they're still not dispatched! Serveral expensive phone calls and many unanswered emails and still no closer to getting my boots. I would strongly reccomend against using this site as you're very likely to be scammed. Attractive product range but full of useless idiots who are unwilling to help and don't actually care… Read Full Review

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Guest's Response to TomB1986's Review

Written on: 03/05/2012

what phone number do you have for the US?? I cannot find one anywhere??

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★★★★★

“THINK before you write.”

Written on: 19/03/2012

I have been ordering from Pro-Direct for years now and not a problem. This site is great and sure, they may have a few problems but that comes with the fact that it's the most popular football store in the world. Go to the official Arsenal FC online store and you will see that their stock is supported by Pro-Direct. Sorry to all the people who lost their money, but i'm sure they will eventually get back to you (but I wouldn't know because I haven't had any problems). Just do some research… Read Full Review

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Guest's Comment

Written on: 23/03/2012

I don't think being busy with orders is a good excuse for ignoring the paying customers. As mentioned here, the customer service is non-existent in ProDirectSoccer. Each time you contact them there is a new person replying to you. It also seems that they are not storing the information of the contacts anywhere and you always have to start your story from the beginning. And all of them has a different view of the case.

In my case, I only lost some 20 EUR. They delivered me the wrong shoes and I had to return them on my own cost. Regardless of their promises they never refunded me.

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★☆☆☆☆

“Terrible customer service”

Written on: 04/03/2012 by guest8548844 (1 review written)

Customer service is terrible I emailed them three times to see if my credit crard details were alright and I got no email back absolutely terrible do not buy from this rubbish site… Read Full Review

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★☆☆☆☆

“Totally let down”

Written on: 30/01/2012

Ordered a shirt on-line for the girlfriend and all seemed good but received a mail saying payment refused - they had problems with their system, not my card. Called once and was told payment had gone through and £2 added for special delivery - Nothing. Called aagain and was told that oder was cancelled by their system and there were no shirts left. Two incredibly expensive calls to their 0871 number has yielded diddly squat - I feel very let down and ripped off… Read Full Review

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★★★★★

“Really happy with everything!”

Written on: 12/01/2012

The boots arrived much earlier than expected (I ordered from Ireland on a Saturday and they arrived on the Wednesday). All the details in the order were perfect and the boots themselves arrived in great condition. I thought I was taking a chance with so many poor reviews but I'm delighted I did. I thoroughly recommend this website and will certainly use it again… Read Full Review

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★★★★★

“Couldn't be happier!”

Written on: 19/12/2011

I found the best price on the web for the black/yellow Nike Elastico Finale boots, they had my size in stock and shipped it FASTER for less than I could have imagined--to Texas. I ordered on Friday a.m. and received my Nikes on Monday a.m., and I only paid $5 for the shipping charge. I am very impressed! I have no idea about the customer service department since I won't have to deal with them… Read Full Review

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★☆☆☆☆

“Still no gloves and no refund”

Written on: 08/12/2011 by VAParlane (1 review written)

I ordered a pair of goalkeeper gloves at £57, after a week still no gloves, apparently they are out of stock, so cancelled that order and ordered another pair on express delivery again had to pay £67, first payment to be refunded. Called today as no gloves, guess what they are out of stock too, even though I had been told they were in stock. So I am now £120 out of pocket and no gloves. I have got to wait for both sums to be refunded and got to go out an buy another pair. Not impressed… Read Full Review

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★☆☆☆☆

“Customer Service Non-existent”

Written on: 30/11/2011 by redbloodcell620 (1 review written)

I ordered my boots at 11am showing as in stock for next day dispatch. The following day they hadn't arrived. I telephoned the customer 'hotline' , was on hold for more than 5 minutes to a premium number. The assistant i finally spoke to apologised, promised to refund my postage costs and get the boots dispatched for delivery the following day. Again no boots arrived. i once again telephoned on hold for over 8 minutes this time, finally spoke to Adam and was apologised to again, but they had not… Read Full Review

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★★★★★

“Fantastic”

Written on: 14/11/2011 by dcreed (1 review written)

We bought 35 playing shirts for our club. A completely fantastic experience throughout, no hassle whatsoever, the kit cam jsut how we wanted. AMAZING!… Read Full Review

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