Pro Direct Soccer Reviews - www.prodirectsoccer.com

Click here if this is your business
★★☆☆☆
2.3 / 5
33% of users recommend this
Click here if this is your business
  • Customer Service

  • Quality of website

  • Value For Money

? Ask our helpful community of experts about this product or company
Pro Direct Soccer www.prodirectsoccer.com - Ask a question now

Media Gallery for Pro Direct Soccer www.prodirectsoccer.com

Pro Direct Soccer www.prodirectsoccer.com

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

★★★★★

“Happy customer!”

Written on: 12/03/2013

Have made lots of purchases from PDS, and always been happy with the service. The last time I bought a football that happened to be faulty, got the instructions for reimburse and they returned the money to my credit card. Also the prices are pretty competitive. Slight minus goes for the shipping fees which (for at least for Finland) are not fixed and keep rising with the count of items… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Nightmare !!!!!!! ”

Written on: 12/03/2013

I did a large order , after 3 weeks and no dispatch, I emailed them constantly the received order 5 weeks later to have boots and balls missing in the value of over a $1,000 I called the uk from australia to get no where then called again spoke to a manager who said will call back I stayed up till 4am and no one called me back ! This company les to gain sales throughout deception and deceit ! I will never ever use this company again !… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“1st ever international online order: Flawless!”

Written on: 05/03/2013 by jdabs (1 review written)

I am from the Philippines, so football gear availability here is not great especially goalkeeper gloves. I've been checking out prodirectsoccer.com for quite a while now. Was hesitant to order from them first since I read mostly bad reviews. However, I just went ahead and ordered Adidas Response Replique & Umbro Neo Cup GK gloves hoping that everything would turn out OK. And turned out OK it did. I ordered them on Feb.11, got dispatched the next day, and received my order 2 weeks after. I… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Edenhazard17's Response to jdabs's Review

Written on: 12/04/2013

You should have received them 2-3 days after

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 1 Comment
★★★★★

“worked perfectly”

Written on: 21/02/2013

i ordered a pair of umbro GT Pro sg soccer cleats and everything went great and i got them really cheap, $150 boots for $60 including postage, the boots came on time, no worries what so ever. i don't know why it has such a bad review base online, i think some people are being very harsh… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★☆☆☆

“WHEN IS IT GONNA DISPATCH MAN!!!!”

Written on: 19/02/2013 by Eghhyfctyftf (1 review written)

Dude I ordered 2 pairs of Nike mercurial IX and three days after I still haven't got my dispatch email yet WTF!!!… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★☆☆☆

“Dispatch anddelivery really slow”

Written on: 15/02/2013

Ordered boots with prodirect. Got email saying they had been dispatched with an Royal Mail tracking number. Two days later stil no sign of the boots on Royal Mail tracking. Then next day it appears with message. We have been informed we will have the package tomorrow. Phoned to complain got told they are short of staff and everything is taking much longer to process. This has all hapened since they moved to larger premises last year. If you want your boots within a week dont use Prodirect… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Arafath_Shiyam's Comment

Written on: 18/02/2013

Did u get the tracking number when you use the express delivery or standard delivery

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 1 Comment
★★★★★

“Best site ever”

Written on: 25/01/2013

Pro direct is awesome for all your football needs. I play GK in my state division in australia and pro direct provides me with a whole wide range of boots and gloves to choose from, at bargain prices. Paying for it is simple. All u do is put ur email, credit card and address in and it alerts u through email instantly explaining whether ur credit card has gone through and it tells u how long it will take. Delivery takes 1-2 weeks to australia from UK and it delivers right to ur doorstep… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

X4Vs's Comment

Written on: 06/02/2013

How do you get the boots delivered to Australia?

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 1 Comment
★☆☆☆☆

“the first and last time”

Written on: 14/01/2013

I ordered one pair of shoes and a shirt. After 2 weeks the shirt arrived but the shoes didn't. Then I saw that the shirt had the wrong colour but I didn't send it back because it would have taken too much time. One week later I received an E-mail and they told me that the shoes weren't available anymore... I got really angry because they let me wait 3 weeks until they told me that the shoes weren't available and I had to buy some shoes sonewhere else. I made me experience and I would never… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Poor customer service.”

Written on: 13/01/2013 by Fairdealforshoppers (1 review written)

Prodirect fine if all is well with product but if item is faulty they don't want to know. Bought pair of boots £150. After one hours use colour came off and right boot showed signs of splitting at front. Sent straight backand asked to exchange for different model or refund. Told that boots not suitable for astro and it was son's own fault that boots worn this way after one hour. Info on website only stated that boots ideal for use on firm natural surface (which was in small print) did not say… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“'absolutely brilliant'”

Written on: 12/01/2013 by JasonB2000 (1 review written)

My son wanted some new Nike CTR360 Libretto III SG boots size 6.5. I looked around and Pro Direct Soccer where the only ones who had the boots in 6.5. Not knowing who Pro Direct Soccer where I checked review sites, which gave poor reviews. However knowing people generally only spread bad news I took the risk and I'm happy to say that the service was 'absolutely brilliant'. From order the boots took only 3.5 days to be delivered. I would definitely recommend them and use them again. Good… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“No refund !!!”

Written on: 06/01/2013 by Asdama (1 review written)

I ordered boots for my son, got them very quick but they were damaged, looked like they've allready been worn, so i send them back and untill now, one month later, they still haven't refunded me !!! The customerservices don't respond on my mails !!! They stole GBP138,10 and i am very very angry now !!! There are a bunch of liars, don't trust them !!!! I also try to contact them on facebook but they blocked me. They only thing i wanted is my money back, nothing else !!!! … Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Viplins's Response to Asdama's Review

Written on: 06/01/2013

10 and i am very very angry now !!! There are a bunch of liars, don't trust them !!!! I also try to contact them on facebook but they blocked me. They only thing i wanted is my money back, nothing else !!!!

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 1 Comment
★★★★★

“10 out of 10”

Written on: 12/12/2012

Ordered shoes to Bahrain on the 8th of December at night and they arrived to my home 4 days later, mind you I selected express air. I usually do not write reviews but considering prodirectsoccer's reviews are extremely bad online I decided to help them with their excellent overall service. This is also the case because I attempted to order from Soccerpro weeks before and they failed MISERABLY, it was downright pathetic and once they received the money they were of no help at all and told me to… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Just bad”

Written on: 03/12/2012 by Siggi66 (1 review written)

Bought 3 pairs of shoes, just send me 2 and wanted additional charge for sending the third....plus shoes were pink instead of red on the picture of the website...customers support blamed it on me and ignored my emails...sad!… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“This Website is a Scam!”

Written on: 15/11/2012 by NJSoccerDad (1 review written)

They have not shipped my son's soccer cleats in over two weeks and the customer service rep said it was because of personalization. The company is a complete scam. They've been around for about a year. This is there address: PRO-DIRECT SPORT INC 3620 ROYAL SOUTH PKWY ATLANTA, GA 30349-3623 Don't buy from them - and don't trust a thing they tell you. As far as I can tell it is a small two man operation and they talk about Huge inventory but they don't have sqwat. They don't have a… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“DECEPTIVE ITEM DESCRIPTION”

Written on: 26/10/2012 by USsoccer (1 review written)

I ordered of pair of soccer goalkeeper gloves for my 10 year old son with finger protection as stated in their description. I received them and they do not have any finger protection on the thumbs. Since when has the thumb not been a finger? I must of missed something. I asked for a refund but they refuse saying it's not guaranteed that I will get any refund. I paid for shipping to the US, I have to pay shipping back to UK and not guaranteed that I would get a refund? Who do they think they… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“rom1”

Written on: 18/10/2012

j'ai commandé une paire de f50 toute noir en cuir le 25 septembre et jusqu'a se jour le mercredi 17 octobre toujours rien reçu si quelqu'un peut me donné des conseil je pren avc plaisir impossible de les joindre et il ne répond pas au mail site d'escro… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Worst online store”

Written on: 18/10/2012

Experienced the rudest and worst customer service over the phone. read previous reviews and it says they don't have a phone number but obviously that doesn't make a difference. They were blunt and unhelpful with my issues. Do not buy from them!… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“I highly recommend prodirectsoccer”

Written on: 17/10/2012

I got exactly what i bought. The delivery time was faster then what day said that it would take. I think that the times prodirectsoccer gets bad reviews is when somebody want's special things. But if you're only after a couple of boots, then prodirectsoccer is the site for you!! I can only say good things about this site, Not a single bad thing. Thanks prodirect!… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“worst customer service”

Written on: 16/10/2012 by tucsonsoccer (1 review written)

You can only communicate with this company by email. It takes 24 hours to get an answer. My daughter couldn't tell if a pair of shoes was in men's or women's size. She ordered them and and then we found out they were men's sizes. We tried to cancelled the order 12 hours after we made it but because you can only email they said it was too late. I know have a pair of $185 soccer shoes I can't return. I would never work with a company that doesn't have a phone number you can call again… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Can't Get My Refund!”

Written on: 12/10/2012 by furstratedCustomer (1 review written)

I'm experiencing the same problem as another reviewer. I sent the incorrectly sized shoes back via UPS and indicated that I wanted a refund. I asked them to notify me when complete. NOTHING. I looked for a customer service phone number - NON-EXISTENT. I sent an email. A week later I got a note back that they were 'chasing' the order. Three weeks into this and no refund, no notification, nothing. How difficult is it for a company who gets great reviews from others to complete a refund… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
overview