Pro Direct Soccer Reviews - www.prodirectsoccer.com

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★★☆☆☆
2.3 / 5
243
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★☆☆☆☆

“Worst customer service ever experienced!!!”

Written on: 30/08/2013

First found the website it didn't look bad, they carry some things that I like. Trying to order on the website was a little difficult especially if you're from the United States. The page gives you an error when you try to submit and what's bad you don't know when it actually went through. Scary especially if you refresh it multiple times. My main concern was the customer service. I've literally emailed them 5 times in regards to canceling my order because I found the items somewhere else… Read Full Review

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★☆☆☆☆

“Shocking!”

Written on: 29/08/2013

Like a few other reviews I've read about Pro Direct I've had the same experience; fine when it goes well, awful when it doesn't. Over the years I've bought quite a few things from here and until now they've been fine. But I ordered a pair of boots for my son recently and that's when it went pear shaped. He had his eye of the new Hypervenom boots and and so we pre ordered them about 4 weeks before they were released. PDS took the money off me almost immediately. When the boots did arrive the glue… Read Full Review

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★☆☆☆☆

“Stay well away”

Written on: 29/08/2013

Ordered 350 quid worth if gear still yet to receive, it's a joke, they are no help… Read Full Review

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★☆☆☆☆

“The worst online store. Period.”

Written on: 19/08/2013

To all you serious footballers out there who love the sport and who love the quality sportswear for it I urge you not be fooled by the fancy looking website of Prodirect Soccer or it's claims of professionalism. On Wednesday Aug-15-2013 I placed an order (Order No. 4669809) for a couple pairs of boots and some other accessories (socks, shin pads etc) and I paid twice the shipping cost in order to get "next day delivery" and my total order crossed 100 Pound Sterling. The next day I did not… Read Full Review

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Ashtop's Comment

Written on: 24/08/2013

I have to completely agree with this poor customer of pro-direct . I have had 2 experiences of exactly the same thing with exactly the same terrible individual. I can only echo this customers comments and tell everyone not to use Pro-Direct they are rude and simply do not care about their customers. My experience was that bad that I have had to inform my bank to watch out for any use on my card as I simply get the impression Pro-Direct are just a ted in the shed business with no ethics.

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★☆☆☆☆

“Absolutely awful”

Written on: 13/08/2013

See above. I ordered a football shirt, shorts and a football. The football and shorts came as I ordered, but they sent me a long sleeved shirt. The fact they can't be honest enough to say they don't have the product I want is what makes me angry, so instead they send me something different. Honestly, TRY ebay, it is more reliable, far more transparent, you can easily get your money back if you're not satisfied and it turns out the shirt I wanted is on there at half the price. Try ebay before… Read Full Review

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★☆☆☆☆

“Worst service with bad attitude”

Written on: 02/08/2013 by hlong304 (1 review written)

Prodirectsoccer is by far the worse service I have ever use. First, I was charged twice. Then when the boot finally sent, they put the wrong address and sent it to Germany instead of Vietnam. Ok, so mistake can happen but how do they recover it make good or bad company. When they got the boot back from Germany to resend it to me, they were so stingy that they use standard shipping when I paid extra for express shipping which then I can track it with details (while they could use another… Read Full Review

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★☆☆☆☆

“Rubbish service all round”

Written on: 23/07/2013

Sent me the wrong size trainers size 10 instead of a 9. So was told to send them back which cost 10 pounds!! No delivery refund thou due to them sayin they were a 9 ??? Defo 10 on the trainers and box never buy from these again!!… Read Full Review

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★☆☆☆☆

“customer service is a waste of time”

Written on: 19/07/2013

customer service is a waste of time and the returns manager is also, return a £110 pair of boots that split within a month of purchasing,and they didn't want to know, do waste your time or money with the company. beware!!… Read Full Review

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★★★☆☆

“I checked my bank account after I purchased them and...”

Written on: 12/07/2013

I checked my bank account after I purchased them and it said my purchase was still pending. How long will it take to approve?… Read Full Review

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★☆☆☆☆

“Terrible”

Written on: 06/06/2013 by Shun917 (1 review written)

When the order goes well, not bad, but when the order has any trouble, ProDirect is a nightmare to deal with. Story short, they don't accept returns, or exchanges, so you better be sure you got the right size or that they don't make a mistake because once its shipped, that's it… Read Full Review

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★☆☆☆☆

“only name pro”

Written on: 21/05/2013 by ericsaintesteve (1 review written)

bad package (error t shirt), no communication, lost money… Read Full Review

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★☆☆☆☆

“get faulty item, they doesn't refund”

Written on: 19/05/2013

BE AWARE, this site is scam, as usual 1 form 5 items is faulty, I got nike mercurial that was tore, they said they can do nothing and refused to refund… Read Full Review

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★☆☆☆☆

“Abysmal”

Written on: 07/05/2013

Order 3 pairs of Limited edition boots for £900. They accidently cancelled my order and then told me the boots had sold out and there was nothing they could do. Terrible customer service from start to finish. Will not use again… Read Full Review

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★☆☆☆☆

“My daughter missed an entire soccer season waiting on...”

Written on: 06/05/2013

My daughter ordered her favorite shoes in March (beginning) and it is now May, with only a few weeks left of her soccer season and have not received her shoes. I have emailed over 12 times and they have only responded once in April saying her shoes would some in 3 to 5 days we now have waited another month. Still trying to get an update on her order and have had NO response what so ever. At this point I feel like they have just taken my money and ran. Please do not use this site, I would not… Read Full Review

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★☆☆☆☆

“Slow delivery. Really Slow Delivery. 0 Customer Service”

Written on: 01/05/2013

So I order a pair of Adipure cleats on April 11. Today, it's May 1st. They emailed me two days ago that the shoes had shipped. Almost 3 weeks to make a shipment (shipping was between 5 and 7 days). Tried to find a number to call to cancel the order. Well, no US number, just email. Called England, they gave me the wrong email address. Found the right email, emailed them to cancel, still no response. My advice, pay the extra 10 dollars from other sites, and have the peace of mind of your order… Read Full Review

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★☆☆☆☆

“HORRIBLE”

Written on: 27/04/2013

I preordered the new Nike ctr360 ACC fully paid and they tell me a month later that they no longer have them in stock… Read Full Review

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★★★★★

“PERFECT!”

Written on: 26/04/2013 by MEESTERPOLAT (1 review written)

I live in Holland. I ordered the Adidas LZ and the delivery was very fast. On the deliveryday i received a message with deliverytime! I was very pleased, especially when I read the negative experiences of some people. Next time I will order again at Pro Direct Soccer. I recomended all my friends who plays soccer! Greetings from Amsterdam… Read Full Review

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★★★★★

“amazing”

Written on: 25/04/2013

really good company. fast delivery and really good customer service… Read Full Review

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★☆☆☆☆

“such a scam webite”

Written on: 17/04/2013

boots taking weeks to come still have not come...2/3 business days I dont think so… Read Full Review

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★☆☆☆☆

“Rugby Boots - Prodirect”

Written on: 14/04/2013

Rubbish, avoid this dishonest seller. Promised leather boots in advert received inferior man made material boots. Returned item and refunded cost of item but, have not refunded ANY postage costs totaling £9 despite it being their fault. Buying from this site is a costly mistake… Read Full Review

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