Pro Direct Soccer Reviews - www.prodirectsoccer.com

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★★☆☆☆
2.3 / 5
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★★☆☆☆

“Unhappy teenage son!!”

Written on: 20/09/2013 by Cooay007 (1 review written)

So I ordered on my 14yo sons behalf some new Nike futsal boots more than one month ago; as we are in Australia the expected delivery was supposed to be around two weeks, fair enough! However, we received an email on 9 September (2 weeks after the order) to say it was despatched to the Royal Mail. Since then, nothing!!!! I emailed two days ago, nothing! The futsal season starts to tomorrow and with no boots that fit, and no delivery of new boots it looks like he either won't play or i"ll have to… Read Full Review

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★☆☆☆☆

“My arse "the professionals choice" ---> poor company”

Written on: 17/09/2013 by scrivo4sho (1 review written)

PRODIRECTSOCCER has become an absolute f-ing joke! I have so many complaints ranging over the last couple of months trying to get some boots and you lot dont seem to give a 5hit and quite frankly neither do I anymore. I have spent thousands of pounds over whats probably 10 to 15 years just on your products and for some reason this year you lot have shocked me and I think you will need to do something special to get me back on your side. I ordered boots on next day delivery to find out they… Read Full Review

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★☆☆☆☆

“AVOID AVOID AVOID!”

Written on: 02/09/2013 by del1872 (1 review written)

Bought a pair of Umbro boots in February and one of the blades ripped off whilst playing fives, tried to contact via email 3 times, no response even though it states they will get back to you in 24 hours. Attempted to call a dozen times at 10p a min, no response. They're an absolute joke company and should be reported to trading standards. Avoid at all costs!… Read Full Review

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Prodirectsoccerisascam's Response to del1872's Review

Written on: 06/01/2014

did you get a response? How long did it take? im stuck in this position.

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Del1872's reply to Prodirectsoccerisascam's Comment

Written on: 06/01/2014

I got a response as soon as I mentioned that I was going to contact trading standards. They told me I would have to post them the item back before I could get a refund, I did this but I knew that they would deny all knowledge of them and lone behold this was the case. I never sent them by recorded delivery which granted I should have done but they're customer service is beyond shocking, they should be shut down immediately. I'm sorry you are in the same predicament, if you purchased them on your debit or credit card I would seek compensation from your bank as opposed to sending them email after email.

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★☆☆☆☆

“Always pulling a fast one!”

Written on: 31/08/2013 by Supersjr37 (1 review written)

I decided to use prodirectsoccer despite several warnings from friends as they were the exclusive sellers of a particular brand - unless I wanted a trip to Glasgow! Purchased a pair of boots, arrived fairly quickly but once opened I saw scratch marks an dirt marks on the product. Clearly I was sent a pair that someone had already returned and worn (in my opinion not a brand new boot). Apparently as the brand in question was handmade this may occur was there response, as my auntie works for a… Read Full Review

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★☆☆☆☆

“Worst customer service ever experienced!!!”

Written on: 30/08/2013

First found the website it didn't look bad, they carry some things that I like. Trying to order on the website was a little difficult especially if you're from the United States. The page gives you an error when you try to submit and what's bad you don't know when it actually went through. Scary especially if you refresh it multiple times. My main concern was the customer service. I've literally emailed them 5 times in regards to canceling my order because I found the items somewhere else… Read Full Review

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★☆☆☆☆

“Shocking!”

Written on: 29/08/2013

Like a few other reviews I've read about Pro Direct I've had the same experience; fine when it goes well, awful when it doesn't. Over the years I've bought quite a few things from here and until now they've been fine. But I ordered a pair of boots for my son recently and that's when it went pear shaped. He had his eye of the new Hypervenom boots and and so we pre ordered them about 4 weeks before they were released. PDS took the money off me almost immediately. When the boots did arrive the glue… Read Full Review

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★☆☆☆☆

“Stay well away”

Written on: 29/08/2013

Ordered 350 quid worth if gear still yet to receive, it's a joke, they are no help… Read Full Review

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★☆☆☆☆

“The worst online store. Period.”

Written on: 19/08/2013

To all you serious footballers out there who love the sport and who love the quality sportswear for it I urge you not be fooled by the fancy looking website of Prodirect Soccer or it's claims of professionalism. On Wednesday Aug-15-2013 I placed an order (Order No. 4669809) for a couple pairs of boots and some other accessories (socks, shin pads etc) and I paid twice the shipping cost in order to get "next day delivery" and my total order crossed 100 Pound Sterling. The next day I did not… Read Full Review

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Ashtop's Comment

Written on: 24/08/2013

I have to completely agree with this poor customer of pro-direct . I have had 2 experiences of exactly the same thing with exactly the same terrible individual. I can only echo this customers comments and tell everyone not to use Pro-Direct they are rude and simply do not care about their customers. My experience was that bad that I have had to inform my bank to watch out for any use on my card as I simply get the impression Pro-Direct are just a ted in the shed business with no ethics.

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★☆☆☆☆

“Absolutely awful”

Written on: 13/08/2013

See above. I ordered a football shirt, shorts and a football. The football and shorts came as I ordered, but they sent me a long sleeved shirt. The fact they can't be honest enough to say they don't have the product I want is what makes me angry, so instead they send me something different. Honestly, TRY ebay, it is more reliable, far more transparent, you can easily get your money back if you're not satisfied and it turns out the shirt I wanted is on there at half the price. Try ebay before… Read Full Review

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★☆☆☆☆

“Worst service with bad attitude”

Written on: 02/08/2013 by hlong304 (1 review written)

Prodirectsoccer is by far the worse service I have ever use. First, I was charged twice. Then when the boot finally sent, they put the wrong address and sent it to Germany instead of Vietnam. Ok, so mistake can happen but how do they recover it make good or bad company. When they got the boot back from Germany to resend it to me, they were so stingy that they use standard shipping when I paid extra for express shipping which then I can track it with details (while they could use another… Read Full Review

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★☆☆☆☆

“Rubbish service all round”

Written on: 23/07/2013

Sent me the wrong size trainers size 10 instead of a 9. So was told to send them back which cost 10 pounds!! No delivery refund thou due to them sayin they were a 9 ??? Defo 10 on the trainers and box never buy from these again!!… Read Full Review

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★☆☆☆☆

“customer service is a waste of time”

Written on: 19/07/2013

customer service is a waste of time and the returns manager is also, return a £110 pair of boots that split within a month of purchasing,and they didn't want to know, do waste your time or money with the company. beware!!… Read Full Review

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★★★☆☆

“I checked my bank account after I purchased them and...”

Written on: 12/07/2013

I checked my bank account after I purchased them and it said my purchase was still pending. How long will it take to approve?… Read Full Review

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★☆☆☆☆

“Terrible”

Written on: 06/06/2013 by Shun917 (1 review written)

When the order goes well, not bad, but when the order has any trouble, ProDirect is a nightmare to deal with. Story short, they don't accept returns, or exchanges, so you better be sure you got the right size or that they don't make a mistake because once its shipped, that's it… Read Full Review

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★☆☆☆☆

“only name pro”

Written on: 21/05/2013 by ericsaintesteve (1 review written)

bad package (error t shirt), no communication, lost money… Read Full Review

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★☆☆☆☆

“get faulty item, they doesn't refund”

Written on: 19/05/2013

BE AWARE, this site is scam, as usual 1 form 5 items is faulty, I got nike mercurial that was tore, they said they can do nothing and refused to refund… Read Full Review

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★☆☆☆☆

“Abysmal”

Written on: 07/05/2013

Order 3 pairs of Limited edition boots for £900. They accidently cancelled my order and then told me the boots had sold out and there was nothing they could do. Terrible customer service from start to finish. Will not use again… Read Full Review

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★☆☆☆☆

“My daughter missed an entire soccer season waiting on...”

Written on: 06/05/2013

My daughter ordered her favorite shoes in March (beginning) and it is now May, with only a few weeks left of her soccer season and have not received her shoes. I have emailed over 12 times and they have only responded once in April saying her shoes would some in 3 to 5 days we now have waited another month. Still trying to get an update on her order and have had NO response what so ever. At this point I feel like they have just taken my money and ran. Please do not use this site, I would not… Read Full Review

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★☆☆☆☆

“Slow delivery. Really Slow Delivery. 0 Customer Service”

Written on: 01/05/2013

So I order a pair of Adipure cleats on April 11. Today, it's May 1st. They emailed me two days ago that the shoes had shipped. Almost 3 weeks to make a shipment (shipping was between 5 and 7 days). Tried to find a number to call to cancel the order. Well, no US number, just email. Called England, they gave me the wrong email address. Found the right email, emailed them to cancel, still no response. My advice, pay the extra 10 dollars from other sites, and have the peace of mind of your order… Read Full Review

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★☆☆☆☆

“HORRIBLE”

Written on: 27/04/2013

I preordered the new Nike ctr360 ACC fully paid and they tell me a month later that they no longer have them in stock… Read Full Review

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