Pro Direct Soccer Reviews - www.prodirectsoccer.com

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★★☆☆☆
2.2 / 5
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★☆☆☆☆

“Illegal service, avoid at all costs”

Written on: 25/12/2013

I placed an order which was displayed IN STOCK, to be delivered in 2-3 business days. However, after processing this order and giving payment and delivery details it said that the item was currently OUT OF STOCK. I therefore cancelled the order. However, 1 MONTH LATER I was charged and received this order without my permission. This was a new transaction that happened without my authorisation and against their own terms and conditions. It is unfair commercial practice and prohibited by law… Read Full Review

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Prodirectsoccerisascam's Comment

Written on: 06/01/2014

have you received your stuff yet? did you get a response? How long did it take? im stuck in this position.

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★★★★★

“OVER THE TOP!”

Written on: 03/12/2013 by TRONNORT (1 review written)

Buongiorno, suggerisco a tutti quelli che vogliono delle belle/buone scarpe da calcio di acquistarle su Prodirectsoccer. Pure io inizialmente ero restio ad acquistarle in internet, e ancor di + acquistarle da un sito che offre saldi anche del 70%! Cosí, pur pregando che tutto andasse a buon fine, ho rischiato...e non posso dirvi quale gioia ho provato, a soli 6 giorni reali dall'ordine, vedermi arrivare a casa le mie 2 paia di scarpe Adidas tanto desiderate (modello F50 adipure+micoach… Read Full Review

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★☆☆☆☆

“I payed for a couple of proffesional cleats for...”

Written on: 05/11/2013

I payed for a couple of proffesional cleats for $432.oo. and i receive a cheapie style. Then, i request my money back, but they don't want to refund my money. I suggest. Do not buy anything in these COMPANY… Read Full Review

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★★★★☆

“From UK to Canada ”

Written on: 18/10/2013 by StephenRiquelme (2 reviews written)

Ordered from ProDirect a few times years ago without any problems so I decided to use them again as many of the more popular boots/merch are hard to come by here in Canada. While it did take 4 days for the order to be dispatched, and my Visa Debit was charged twice (was refunded), I recieved the goods within about a week and my emails were always answered in a reasonable time frame. The boots are great and exactly what I ordered. I would definitley order from Prodirect again especially since… Read Full Review

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★★☆☆☆

“Email I just sent to pro direct soccer”

Written on: 08/10/2013 by GuttedCustomer12345 (1 review written)

I am not at all happy with the service I have received!! First of all I placed an order for 7 football jerseys, then after 4 days I am told one of the sizes aren't in stock. I then explained that I need the remaining jerseys sent out on next day delivery so I receive them by Wednesday which was agreed by the lady on the phone. I then received a phone call AFTER 5 O CLOCK today (Tuesday) telling me 1 size is out of stock which I already knew!!! and now I wouldn't receive them until Thursday… Read Full Review

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★★☆☆☆

“No reply to my emails”

Written on: 24/09/2013 by Azuerus2000 (1 review written)

I purchased a Micoach Adidas speed cell. It was delivered on time and there was no problem with the Transaction. After about 3 weeks of using it it stopped working and I have been waiting for a reply to my emails and Facebook messages I am an avid runner and football player and I purchased from them before. I won't recommend this Company to anyone and I won't be doing business with them again… Read Full Review

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Prodirectsoccerisascam's Response to Azuerus2000's Review

Written on: 06/01/2014

have you received your stuff yet? did you get a response? How long did it take? im stuck in this position.

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★★☆☆☆

“Unhappy teenage son!!”

Written on: 20/09/2013 by Cooay007 (1 review written)

So I ordered on my 14yo sons behalf some new Nike futsal boots more than one month ago; as we are in Australia the expected delivery was supposed to be around two weeks, fair enough! However, we received an email on 9 September (2 weeks after the order) to say it was despatched to the Royal Mail. Since then, nothing!!!! I emailed two days ago, nothing! The futsal season starts to tomorrow and with no boots that fit, and no delivery of new boots it looks like he either won't play or i"ll have to… Read Full Review

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★☆☆☆☆

“My arse "the professionals choice" ---> poor company”

Written on: 17/09/2013 by scrivo4sho (1 review written)

PRODIRECTSOCCER has become an absolute f-ing joke! I have so many complaints ranging over the last couple of months trying to get some boots and you lot dont seem to give a 5hit and quite frankly neither do I anymore. I have spent thousands of pounds over whats probably 10 to 15 years just on your products and for some reason this year you lot have shocked me and I think you will need to do something special to get me back on your side. I ordered boots on next day delivery to find out they… Read Full Review

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★☆☆☆☆

“AVOID AVOID AVOID!”

Written on: 02/09/2013 by del1872 (1 review written)

Bought a pair of Umbro boots in February and one of the blades ripped off whilst playing fives, tried to contact via email 3 times, no response even though it states they will get back to you in 24 hours. Attempted to call a dozen times at 10p a min, no response. They're an absolute joke company and should be reported to trading standards. Avoid at all costs!… Read Full Review

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Prodirectsoccerisascam's Response to del1872's Review

Written on: 06/01/2014

did you get a response? How long did it take? im stuck in this position.

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Del1872's reply to Prodirectsoccerisascam's Comment

Written on: 06/01/2014

I got a response as soon as I mentioned that I was going to contact trading standards. They told me I would have to post them the item back before I could get a refund, I did this but I knew that they would deny all knowledge of them and lone behold this was the case. I never sent them by recorded delivery which granted I should have done but they're customer service is beyond shocking, they should be shut down immediately. I'm sorry you are in the same predicament, if you purchased them on your debit or credit card I would seek compensation from your bank as opposed to sending them email after email.

Hope this helps

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★☆☆☆☆

“Always pulling a fast one!”

Written on: 31/08/2013 by Supersjr37 (1 review written)

I decided to use prodirectsoccer despite several warnings from friends as they were the exclusive sellers of a particular brand - unless I wanted a trip to Glasgow! Purchased a pair of boots, arrived fairly quickly but once opened I saw scratch marks an dirt marks on the product. Clearly I was sent a pair that someone had already returned and worn (in my opinion not a brand new boot). Apparently as the brand in question was handmade this may occur was there response, as my auntie works for a… Read Full Review

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★☆☆☆☆

“Worst customer service ever experienced!!!”

Written on: 30/08/2013

First found the website it didn't look bad, they carry some things that I like. Trying to order on the website was a little difficult especially if you're from the United States. The page gives you an error when you try to submit and what's bad you don't know when it actually went through. Scary especially if you refresh it multiple times. My main concern was the customer service. I've literally emailed them 5 times in regards to canceling my order because I found the items somewhere else… Read Full Review

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★☆☆☆☆

“Shocking!”

Written on: 29/08/2013

Like a few other reviews I've read about Pro Direct I've had the same experience; fine when it goes well, awful when it doesn't. Over the years I've bought quite a few things from here and until now they've been fine. But I ordered a pair of boots for my son recently and that's when it went pear shaped. He had his eye of the new Hypervenom boots and and so we pre ordered them about 4 weeks before they were released. PDS took the money off me almost immediately. When the boots did arrive the glue… Read Full Review

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★☆☆☆☆

“Stay well away”

Written on: 29/08/2013

Ordered 350 quid worth if gear still yet to receive, it's a joke, they are no help… Read Full Review

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★☆☆☆☆

“The worst online store. Period.”

Written on: 19/08/2013

To all you serious footballers out there who love the sport and who love the quality sportswear for it I urge you not be fooled by the fancy looking website of Prodirect Soccer or it's claims of professionalism. On Wednesday Aug-15-2013 I placed an order (Order No. 4669809) for a couple pairs of boots and some other accessories (socks, shin pads etc) and I paid twice the shipping cost in order to get "next day delivery" and my total order crossed 100 Pound Sterling. The next day I did not… Read Full Review

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Ashtop's Comment

Written on: 24/08/2013

I have to completely agree with this poor customer of pro-direct . I have had 2 experiences of exactly the same thing with exactly the same terrible individual. I can only echo this customers comments and tell everyone not to use Pro-Direct they are rude and simply do not care about their customers. My experience was that bad that I have had to inform my bank to watch out for any use on my card as I simply get the impression Pro-Direct are just a ted in the shed business with no ethics.

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★☆☆☆☆

“Absolutely awful”

Written on: 13/08/2013

See above. I ordered a football shirt, shorts and a football. The football and shorts came as I ordered, but they sent me a long sleeved shirt. The fact they can't be honest enough to say they don't have the product I want is what makes me angry, so instead they send me something different. Honestly, TRY ebay, it is more reliable, far more transparent, you can easily get your money back if you're not satisfied and it turns out the shirt I wanted is on there at half the price. Try ebay before… Read Full Review

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★☆☆☆☆

“Worst service with bad attitude”

Written on: 02/08/2013 by hlong304 (1 review written)

Prodirectsoccer is by far the worse service I have ever use. First, I was charged twice. Then when the boot finally sent, they put the wrong address and sent it to Germany instead of Vietnam. Ok, so mistake can happen but how do they recover it make good or bad company. When they got the boot back from Germany to resend it to me, they were so stingy that they use standard shipping when I paid extra for express shipping which then I can track it with details (while they could use another… Read Full Review

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★☆☆☆☆

“Rubbish service all round”

Written on: 23/07/2013

Sent me the wrong size trainers size 10 instead of a 9. So was told to send them back which cost 10 pounds!! No delivery refund thou due to them sayin they were a 9 ??? Defo 10 on the trainers and box never buy from these again!!… Read Full Review

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★☆☆☆☆

“customer service is a waste of time”

Written on: 19/07/2013

customer service is a waste of time and the returns manager is also, return a £110 pair of boots that split within a month of purchasing,and they didn't want to know, do waste your time or money with the company. beware!!… Read Full Review

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★★★☆☆

“I checked my bank account after I purchased them and...”

Written on: 12/07/2013

I checked my bank account after I purchased them and it said my purchase was still pending. How long will it take to approve?… Read Full Review

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★☆☆☆☆

“Terrible”

Written on: 06/06/2013 by Shun917 (1 review written)

When the order goes well, not bad, but when the order has any trouble, ProDirect is a nightmare to deal with. Story short, they don't accept returns, or exchanges, so you better be sure you got the right size or that they don't make a mistake because once its shipped, that's it… Read Full Review

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