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Written on: 06/09/2010
I've submitted twice the order, only the second time I received the confirmation mail, but the worst is that they debited my credit card with more than 400£, but sent me a e-mail saying that due to problem with the credit card thay cannot proceed with the order.... now I'm still without equipment and I'm evaluating to follow legal ways.
In the meantime, I've sent 2 mails to customer care withaout any reply...
Keep away!!!!!… Read Full Review
Written on: 06/09/2010
NEVER EVER use this company - they did not process my order TWICE -(they said it failed their security check (worse than trying to get into the good ole USA - just who do they think I am? - this is a £20 set of gloves!!)
Customer service is a joke - 20 mins on hold listening to the same old football commntary - eventually get through ("ohh my supervisor isn't here ... computer says no Rubbish.!)
Please, please dont use them!!!… Read Full Review
Written on: 02/09/2010
I was planning on buying a teamwear pack and sent an email which wasnt replied to within a whole week so i called prodirect and while being put on hold for 30 mins from Australia i decided to look up a reviews site and found that many people had similar problems. They have a huge range of stock and an easy to use website but unfortunately due to terrible customer service i wont even think about trying to get something shipped to Australia after waiting more than a week without any reply… Read Full Review
Written on: 31/08/2010
Abysmal company to deal with - no response to email re delivery. Ages to get through on phone (always engaged) when i did get through was told they were behind on emails as they get 2000 a day! and ? get more staff, dont' tell me i have to wait a week for an email response.
My boots have not arrived today as promised, phone engaged - a joke!
All that money they spend on SEO and they have lost me as a customer.
GET YOUR ACT TOGETHER GUYS!!!!!!… Read Full Review
Written on: 27/08/2010
I ordered a pair of Umbro Specialli's which were customised for delivery in Australia. I received them in 6 days from ordering and they were in perfect condition. The service was amazing and I will order through Pro Direct Soccer for the rest of my life. Incredibly outstanding and amasic service right through to being delivered by a nice young chap at my front door. I have ordered several times for myself and my son including personalised items and not once have they been late or even on time… Read Full Review
Written on: 24/08/2010
I will NEVER order from them again. This was an international delivery which was supposedly dispatched on 8/3. Still haven't received the cleats. I have sent four emails to no avail. I simply receive no response. I finally spent the money and made a long distance call to customer service. After being placed on hold for twenty minutes I spoke with a manager who promised to follow through and contact me either by email or a phone call the next day. That was six days ago. I have still not… Read Full Review
Written on: 14/08/2010
I've bought from Pro Direct Tennis three times now. The last one was a good test: the courier managed to loose our delivery; in the small print it said it would take two weeks to make a claim. I emailed Pro Direct and they dispatched a replacement straight away. I will definitively keep buying from them… Read Full Review
Written on: 06/08/2010
I ordered gloves for my son and he needs them within the next 3 weeks so we left plenty of time (we are in Canada). Once I ordered his size and plugged in my payment there was no confirmation number or anything, just a blurb saying I would get an email. Eventually got the email several hours later but under status it read "item currently out of stock" - SO WHY COULD I ORDER IT??? Anyway, been emailing the customer service address with absolutely no response. Good news is they haven't… Read Full Review
Written on: 29/07/2010
Ordered the Udinese away kit on the saturday and it arrived the following thursday morning. have seen some bad reviews but it was ok for me… Read Full Review
Written on: 25/05/2010 by HaranBanjo (1 review written)
I purchased a pair of original Lotto Stadio (not the new "chinese" ones) at an incredible discount price. The comunications were good (an answer a day), the shipment very quick (paid in the morning, shipped in the afternoon), the delivery time to Italy simply stunning (2 days). Great site too, both graphics and organization. Excellent!… Read Full Review
Written on: 24/05/2010
Took an order for items which weren't in stock and put my order through twice by mistake and have to wait til I have received goods and posted them back at my expense for a refund. Not impressed… Read Full Review
Written on: 11/05/2010
ordered football boots for my son for a football tourament --- promised delivery one weekend, never got delivered, phoned customer services, they promised these would be sent out ASAP, never received them. Phoned their customer services again, poor service from adviser. Still waiting for delivery.
If you want a pair of football boots online, and can not wait, buy from a shop as Pro-direct are happy to take your money, but fail to deliver the goods on time… Read Full Review
Written on: 11/04/2010
Bought my son a pair of Puma V1.08 FG Junior Size 5.5. No problems what so ever. Took a little bit longer than expected for delivery because the package was held up at Canada Customs for a bit. But once recieved the shoes were in mint condition and size was right on.No complaints from me . Would recommend and would buy from them once again… Read Full Review
Written on: 01/04/2010
Ordered Puma King XL on Thursday 25th March 2010, and they arrived yesterday Wednesday 31st March, so under a week, which is very good, im in Dublin, Ireland. Delivered via DPD and I could track the delivery very easily from their site. I would definetly recommend pro direct and DPD, very efficient service and the boots fit perfectly and they were great value… Read Full Review
Written on: 25/03/2010
absolutely terrible service.
ordered goods which were said to be in stock.
got an e mail saying goods would be with me within 7 days.
9 days later, nothing.
e mailed to ask what was happening and advised goods would be with me in a few days.
15 days later, nothing. further 2 e mails sent and not even a response. they have taken the money from my account though.
thinking of buying from this company ? dont. cannot be trusted.
would give them 0 out of 5 if i could have… Read Full Review
Written on: 02/12/2009
I recently ordered a pair of Adidas F50is and I am, so far impressed with the service. I sent an email at about 9 pm one night and they replied at about 6 am the next day. I have yet to receive my shipment because i ordered it 5 days ago and I shipped international. They were a little delayed on the email about confirmation and shipping. But I am so far impressed… Read Full Review
Written on: 16/10/2009
I BOUGHT A PAIR OF ADIDAS PREDATOR POWESWERVE PERSONALISED BOOTS IN A SIZE 4, MADE SURE I ORDERED A SIZE BIGGER AS MY SON IS ONLY A SIZE 3. THE BOOTS WERE DEFINATELY NOT A SIZE 4. HE HAS OTHER ADIDAS SIZE 3 THAT STILL FIT HIM NOW. I AM IN A DISPUTE WITH THEM AND HAVE BEEN INTO ADIDAS WITH THE BOOTS AND, WELL NOT TELLING BUT WILL GET MY MONEY BACK.
SPOKE TO THE MANAGER WHO, WELL CAN I SAY WAS RUDE AND ABRUPT AND VERY CONDESENDING. I WILL NOT BE RECOMMENDING THIS COMPANY TO ANYBODY. I… Read Full Review
Written on: 01/10/2009 by ReviewerNick (1 review written)
Ordered my goods (2 pairs undershorts & some normal shorts), all items were in stock. Email confirmation said my items would be with me within 3-5 working days but that an email would be sent on dispatch. On the 6th day I rang them as nothing had arrived & I had not received an email confirming dispatch. I was told that the items had been allocated to me but just had not been sent out. They offered to send the items out via Next Day Delivery. This is my first, and last, time ordering from… Read Full Review
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