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“worst experience ever”

Written on: 29/09/2015 by 130Hamilton (1 review written)

just been on holiday to benalmadena hotel med playa villasol the only good thing was the price .to start with transfer driver couldnt be bothered to tell us the name of the hotels as we arrived at them we didnt know if we were at the right ones booked or not rubbish hotel dirty room terrible food always cold the place desperately needs updating never saw a rep to speak too .we were kept waiting half an hour on our return back to the airport then told we had a 2hour delay still no sign of a rep… Read Full Review

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“Nice Jet shame about the holiday”

Written on: 23/09/2015 by TVC15heyho (1 review written)

Just got back from a holiday in Tenerife. The Hotel Noelia player was nice however the food was dreadful (see reviews) It would have been nice if we could of confided in the Rep but alas there wasn't one. She was supposed to be there for half an hour on Mondays but never showed. Jet 2 have flown me to many destinations and flight wise I have no real complaints. I do think they should leave package holidays to the guys who know what there doing. This holiday side is nothing but a brand damaging… Read Full Review

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“Worst Holiday you could have”

Written on: 21/09/2015 by Jaida193 (1 review written)

First time I had booked a holiday with jet2.The Hotel Abir Gardens in Spain was the resort. Booked a pool room view got a room facing a wall even though I paid extra for this. All inclusive what a joke they charged children for Slush 3.50 euros food was burger and hot dogs out of meal times, beer served in quarter of a pint meaning you had to queue constantly. The reason we booked this hotel was the fact it had a water park as advertised with Jet2. It was not even built when we got there. They… Read Full Review

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“Jet2 did not disappoint”

Written on: 14/09/2015 by jackiedunn (1 review written)

Having only ever booked with Thomson & Monarch I thought I would try booking with Jet2 as their prices and flight times were good. From booking online to coming back from Lanzarote yesterday everything ran very smoothly. Staff were excellent and plenty of information left for us at the apartments. Fabulous time had by all and will definitely book with Jet2 again… Read Full Review

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“Bad hotel experience, unhelpful response from Jet2”

Written on: 01/09/2015 by CharlotteSchmidt105 (1 review written)

Very expensive for a one week holiday in Croatia. Wrote to Jet 2 customer services to complain about the hotel but the response was less than satisfactory. Food could be lukewarm especially at dinner.often we had to find and set a table for ourselves. Our room was a plus but the minus was it's location was in the annex.This was somewhat unsuitable for anyone elderly or who had breathing difficulties. One plus was the fabulous saltwater indoor pool. We were also fairly close to Dubrovnik and… Read Full Review

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“great first holiday with jet2”

Written on: 25/07/2015 by scania560 (1 review written)

just had our first holiday with jet2 to Majorca, everything was perfect from booking it until getting home.Even when the flight was delayed coming home the pilot managed to make the time back up.brilliant holiday will be using them again. … Read Full Review

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“Family holiday from Glasgow to Tenerife ”

Written on: 18/07/2015 by Edwardst (1 review written)

Absolutely faultless from start to finish. Whilst searching for a last minute holiday with my wife, son of 21 and daughter of 17, Jet2 came in at least £400.00 cheaper than anyone else. Online booking was very easy to use and gives you the ability to mange different details of your holiday after you've booked. Flying with Jet2 was great, with the 22kg allowance on baggage dealt with sensibley, we had one bag over the 22kg but we're only traveling with 3 bags so they used the common sense… Read Full Review

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“amazing holiday”

Written on: 29/06/2015 by 339Sims (1 review written)

myself and my husband always travel with jet2 holidays and have not had a bad experience,we have just returned from a 2 week holiday in albuferia and the whole experience was faultless from start to finish,we are travelling again with jet2 holidays in september to lanzarote and no doubt it will be another fantastic experience,thanks jet2 holidays… Read Full Review

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“JET 2 HUGE LET DOWN”

Written on: 22/06/2015 by JaneHughes10 (1 review written)

Just tried to book a holiday with Jet 2 website kept freezing so rang the chose a fabulous hotel for me and my husband to celebrate my birthday last minute. We went all through the booking etc had my card details and took £1950 from our account kept me hanging on for 10 minutes and came back to say the room we wanted and the privileged package I chose was now unavailable !!!!!!!!! They had already taken our money which is absolutely disgusting now we have to wait up to 5 days for our money… Read Full Review

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“Why they charge £10 FEE when they can't e-mail...”

Written on: 05/06/2015 by mariacrossey (1 review written)

I would like to know why Jet2 charge a £10 postage fee for posting document's out even though I provided them with 2 e-mail addresses which are both receiving and sending e-mail's,I think this company are doing this to profit their selves, as sure we the customer have no proof they even tried to send them so I would advise anyone booking with JET2 to be very careful… Read Full Review

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“Everything perfect!”

Written on: 03/06/2015

We booked a great holiday with jet2 and everything was perfect. The hotel was great,transfers on time,flight on time...couldn't ask for more.The price that they offer is well better than other companies.Will book again!… Read Full Review

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“Jet 2 holiday to Majorca may 2015,”

Written on: 01/06/2015 by AlenaConnell (1 review written)

the jet 2 flight both ways was perfect,our complaint was the Lack of a rep, we arrived at Palmer airport ,the jet 2 rep told us the coach No we wear on, that was the last we saw of them, the driver droped U.S. Off at the hotel,no rep at al came to the hotel, all we had was a phone no, no board to tell you events,if I wasn't for the hotel receptionist, she was English, been in Majorca over 30 years, from Leicester,we would have been lost, we are both well over 70, She wes very helpful,as for the… Read Full Review

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“great travel company”

Written on: 24/02/2015 by Jasiah59 (1 review written)

From booking everything went well. Flights were on time both ways and no hard sell on plane unlike some other operators that can not get off on time and spend ages with trolleys in aisles selling stuff. Transfer to resort had a few drlop offs with even more on return which was a bit of a pain as we were last dop off and first pickup. Hotel as described on line so no surprises. All jet2 staff we came into contact with were friendly which seemed genuine rather than an act will be booking… Read Full Review

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“Check in on line. Jet 2 holidays”

Written on: 07/02/2015 by Baldwin1967 (1 review written)

Collecting tickets today our agent offered to check us in for flight to Gran Canaria Out going seats were fine, but we were allocated seats in different rows for return flight.Our agent ' phoned immediately and we were given seats together, one the original and the adjacent seat at a cost of £7.00. I believe the allocation is by computer which must be set up to separate couples travelling together and thus raise revenue in having 1 changed… Read Full Review

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“Unreliable and expensive transfers”

Written on: 06/02/2015 by LinaDonahue1976 (1 review written)

Having booked a holiday to Krakow for New Year, we decided it would be nice to pay for arranged transfers to and from our hotel. We paid about £44 extra for this. At the airport, the driver approached us and told us to wait while he brought his vehicle to the door. He never came back for us and we had to exchange some money at the Airport in order to pay £19 for a taxi. When we arrived back home, we wrote an email to Jet2 explaining what had happened. We received a letter a couple of weeks… Read Full Review

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“Jet2 All Inclusive - Dom Pedro Golf Vilamoura”

Written on: 15/11/2014

Booked and all-inclusive holiday through Jet2 at Dom Pedro Golf Vilamoura in September - Don't go there or use JET2 all inclusive- very overpriced for what you get - food was at best mediocre and the wine was pretty much undrinkable it was so bad. Some of the staff were good but many rude and not interested in customer service. Complained to Jet2 and got the usual standard letter saying taking comments on board etc etc -followed up with another letter asking why they hadn't answered some… Read Full Review

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“Don't go on holiday with anyone if they are 'Lead...”

Written on: 21/10/2014 by KeltonAnderson (1 review written)

Booked a holiday with a mate, four months in advance, for some unknown reason, Jet2 require someone to be a 'lead passenger.' A month before, I fell out with my mate who was the lead passenger. I was still planning on going on holiday, but having nothing to do with him, after all, I had paid over £450. A few weeks later, I checked to see if the flight was changed at all, and to my horror, I was no longer listed as a passenger, my ex mate had taken me off and added a current girlfriend. All he… Read Full Review

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“Jet2 drulle. Easyjet rule”

Written on: 13/10/2014

Cut a long story short my mother in law died a few days before my self and my husband were going on holiday...the flight out to Prague was with easy jet and they charged a total of £18.....to amend the date also answered there phones quickly and every thing was hassle free.... Called jet 2 as flight home was with them and this was a whole different ball game took 45 mins to answer the call then proceeded to charge £150 to amend a date...when the original flight only cost approx £250... I… Read Full Review

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“CHANGES TO HOLIDAY & POOR CUSTOMER SERVICE”

Written on: 20/09/2014

Have travelled several times with Jet 2 (flight only) and these have been fine. Based upon this I tried a package holiday with them earlier in the year and again this was fine except for inefficient handling of transfer on to resort which caused some delays. I am due to go on another package holiday with them in Oct 14. They have changed both the outbound and inbound flights. In addition recently they have advised that the transfer to resort time has increased to approx. 2 1/2 hours. I… Read Full Review

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Frecheville's Comment

Written on: 12/11/2014

I totally agree with the above comments. We booked with Jet 2 for a holiday in September 2014, they changed the flight times 3 times. We ended up flying later and later each change. If you complain you get nowhere. I have booked another holiday for next year (more fool me). They have extended the return flight by 2 hours which means that is now a night flight. I was under the impression they prided their selves on offering day flights. I will not be using them again.

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“JET2. WERE HERE TO HELP ... WE WISH ”

Written on: 06/09/2014 by stephen.cutting.125 (1 review written)

what a terrible company ,have only used once and never again . The flight from Leeds Bradford was filthy, sticky sweets on floor and rubbish on plane floor from last flight. Window blinds broken . Only rep was at Palma airport to show us the coach . What was advertised as a 2 hour transfer turned out to be 3 and a half hours due to be sat on a coach at airport for 1 hour waiting for other flights to land so they could join our coach. So finally made it to resort at midnight and just dropped in… Read Full Review

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