Good evening to all bellway home buyers our there I'm at the Stepps development the way bellway have put in the heating system though the company MES I needed to replace my water heater water Vessel it was out of warranty and out of HNBC which I was fully aware the real problem is bellway need to take full responsibility as my engineer who gets all the work from kingspan which is the heating system he couldn't get the Vessels out the cupboard due to the installation from MES which I was informed by MES they get a plan from bellway to do the job how to install so sent emails after emails to bellway and Customer Services in turn u got a email saying sorry nothing we can do in the email bellway tell me yo cut a hole out my ceiling in the cupboard bring it though the Loft this is completely unacceptable unfair unsafe and shocking workmanship at the highest level I urge bellway customers more so if you are within your warranty to get this looked into ASAP please or take Legal action please put this out in social media

It is with regret that I must advise against placing trust in Bellway based on my recent experience. Attempting to purchase a house with Bellway proved to be an exceedingly stressful endeavor, compounded by what I can only describe as a bullying nature exhibited by their sales team. Despite negotiating and agreeing upon a price, which was confirmed in writing via email, Bellway reneged on the agreement on the day of reservation, stating they could not honor the initially agreed-upon price. Despite this setback, we proceeded with the reservation process. However, within two days, we were informed that Bellway could not work with my chosen solicitors and insisted we use their own, a condition with which I could not comply. Following this, they threatened to cancel the reservation if we did not complete the exchange within six weeks. Additionally, the local Bellway office unilaterally changed the bank valuation date, causing a further delay of four days. While I understand that delays can sometimes be unavoidable, I made it clear that I was committed to expediting the process as much as possible. Unfortunately, despite offering the full asking price, we encountered rude and bullying behaviour from the sales advisor/manager.

7 months in, living in my house and it's still not finished and I have more snags than geroge best had pints. They're shocking. They're rude. Took pics of my artworks, stodd on my sofas, walked around in the trainers on my rugs, and even took a dump in my house when I wasn't there. Love my ring cameras. Avoid them. Worst of a bad bunch

I am living in a 440,000 new build. Once your in forget after care. I am living in a house with a hole in the back door which leaves the lounge cold. An insecure front door. A rusty hob and splash back. A cupboard under the sink bodged so bad it fell off and nearly broke my foot and is still off! All this has been ignored since May. Do not listen to the false promises. The worst thing is I still have builders and contractors on site. Worst ever and the customer services team are useless to say the least and have no compassion for anything. Do not buy from Bellway.

I haven't had a great experience with Bellway from day 1, but when I complained, they did try to make things right in the early months. We have been in our house for a year now and have flooding in our back garden. When I reported it and sent pictures, I got quite a curt reply. 'The warranty is also only valid if the appearance of the garden has not been altered in any way. As the photos show that the patio has been extended and a new patio has been laid, we will not be able to investigate matters relating to ponding in your garden any further and you may wish to contact the NHBC directly to clarify the veracity of our response to this issue.' They are absolutely not interested in customer service, rather how the extract themselves from any further obligation!

Buying a Bellway new-build house has been one of the worst experiences of customer service in my life. A brief timeline: - August 4th. Exchange day. What should have been a really exciting day for me and my family - I arrived to collect the keys to find Bellway contractors still in the property painting over cracks in doors, staples sticking out of stairs that could have caused serious injury - and crusts from sandwiches littering two of the rooms. As part of the walk-around of the property - the Bellway salesperson had to point out several already known issues, including cracks in backdoor windows (still not resolved two months later, as of October 11th) - August 5th. The professional snagging company I hired found more than 300 faults with the property. Some of these were minor - but many were not: * Shower was not connected * A significant bend in external wall * Holes in brickwork * Insulation laid unevenly in loft - with gaps * Scratches in other glass * Completely uninviting front/rear doorways due to appalling quality of finish. As of October 11th - more than 90 of the original 300+ snagging list (that I submitted to Bellway on August 6th) have not been resolved. Due to the poor (and in some cases dangerous) nature of some of the issues - my family and I did not move into the property until early September, giving Bellway four weeks to resolve a lot of the issues. Not only did then do virtually nothing through August - as a result of their delays - there are now several new issues in the property as a result of the poor quality work performed by the Bellway contractors in September: Paint on Amtico flooring that I got installed in early September. Paint on windows A bathroom window that does not close since a previous snagging list issue was resolved. Missing mastic in bathroom where one Bellway contractor peeled up the previously badly installed mastic, but did not replace it. On three seperate occasions - Bellway contractors did not turn up for their agreed appointments, resulting in a waste of my own time and money. I have purchased new build properties in the past with other UK Housebuilders - and am not naive enough to think that there will not be minor issues in purchasing a new-build property. However - I cannot say without any shadow of a doubt that the quality of build - and customer care by Bellway has been the worst by a country mile. Quite simply - the customer service experience has been one of the worst I have faced. I strongly recommend anybody thinking of buying a Bellway new-build house to look elsewhere, to avoid what should be a really exciting time of your life becoming a disappointment, and a drain of your time and money. Truth be told - I would have put up a sign in my front garden to warn people coming to view other properties about the issues I have faced - but Bellway have cleverly put a clause in the housebuying contract to prevent that, having had previous unhappy buyers do the same in the past. Plot 21 Weaver Green development Macclesfield

Bought a house from these sham artists to the timelines they set via my (their chosen and only option) solicitor in Nov 22. It is now June 23 and their are still things wrong with the house that the 5th site manager now avoids even talking to me about. The kitchen was damaged, the gas hob not fixed, drain pipes were missing so the rain drained into the airbricks (from my house and next door), the stairs weren't final painted, the bathroom tiles were chipped, the interior and front doors were damaged, the paint work looked like Stevie Wonder had done it (it's white how hard can it be?!), there was damage to the exterior facias and socket faces missing. This passed their quality control!!! Stay away from them.

Never work for Bellway South Midlands as promises are not made worked as Sales Advisor for 6 Months left due to Sales Manager sham while my colleague was part timer got more pay and lots of time off they make promises but never happened

We purchased our first Bellway home and moved in at the end of May. We have been having issues with our windows that still have not been rectified after many months. A new house with thermally efficient windows that have drafts, damaged beading and scratched glass. A subcontractor came to look and caused damage to the property in doing so. A shower that was not even wired up when we moved in. Drive has had to be repaired as the inspection cover was sinking. Garden is a disaster and is sinking and levels nowhere reflect what was on the plans. Full of clay and waterlogged every time or rains. Lovely customer support prior to moving in and then that is it. This is our second new build and the quality of the build with this builder is definitely substandard. Today has been the final straw. Very unsympathetic customer care. Our radiator fell off the wall and landed on our dog resulting in a significant injury leading to us having to say goodbye to our dog and it was just brushed off and we were told, despite having photos showing the unpainted wall behind the radiator that it was been taken off and was basically not our problem. Absolutely disgusting. All we asked for was for the rest of the radiators to be checked to make sure they were safe. Safety clearly does not matter.

Purchased a 4 bed new build house. One of our rooms is significantly colder than the rest of the house and does not retain heat. The temperature gets as low as 14.9 degrees when the rest of the house is 21.0 degrees which makes the room totally unusable. We had a Thermal imaging report carried out but Bellway's response was that "they are not at fault" our neighbours experienced a similar issue too. We now have to make a legal claim against Bellway for breach of contract. So the only advice I would give to anyone consider purchasing a Bellway home is to have a Thermal Imaging survey done and use a professional snagging company.

The worst experience of our lives. 16 months in our house (cannot call it home) and we still have some of the same issues reported on day one. If you read this please avoid Bellway, they are genuinely bad builders!

It appears that all the houses on the Tidbury Heights estate have been fitted with extremely poor quality and cheap plastic vents which allow constant cold air to enter each and every house via the extractor fan. Every single resident should check their extractor fan and complain to Bellway. I notified them by email well over a year ago and they never responded to the request. I chased it up again and last week they said they had no comments about this in my plot file which means they do not keep accurate and up to date records of your plot. I also included the email from last year in the email i sent which they refused to acknowledge, so I interpret that as them telling me that I am a liar despite having the emails as proof and if that's not the case then how else should it be perceived Bellway? My advice to anyone that buys a Bellway home is, when you get the satisfaction survey, do not under any circumstances give more than 3 stars. You will only see many of the problems until after this point and they will not be in the least bit helpful but they will be dismissive. Everyone check their extractor fan for a constant cold breeze and let Bellway know. That is now 3 years of lost heat in the kitchen which explains why it is always so cold in that area of the house. I assume it was the mention of compensation for this loss of heat that caused them to be so abrupt and ignorant. #NHBC @NHBC Have no idea if '# or @ works on google but Ive added it anyway.

Abysmal service from start to finish. Absolutely the worst company I have ever dealt with in my life. Lack of responses to phone calls and emails and just completely neglect any responsibility for things once you move in. I am embarrassed for the company how poor it is and the little care they have for their customers. If I could give one piece of advice - never buy a home from Bellway, unless you want to waste hours of your time following up on issues and never having them resolved.

I appreciate snags, some hiccups and general settlement goes hand in hand with any new build property, regardless of the builder. We had some issues over the first few weeks that were dealt with fairly swiftly. However, as soon as you exit the honeymoon period of 12 weeks with the onsite team and are passed to the we-dont-care aftercare team. Ignored emails, days and weeks without response, poor solutions to serious problems and endless emails or calls that go unanswered. Here are a few of the issues we have and are still facing more than a year after moving in. Broken banister Plates falling off banister Skirting board were rough Heating was broke under kick-plates. Broken glass at front door Broken gutter at garage Windows respected and scratched Broken roof tile Broken gutter Puddle in driveway Bath needed re sealed 2 x Garage doors off the runners and completely collapsed. Garage is now unusable for the last 18 days at time of writing. We cannot get into it. Wobbly sync front door Lock jammed Broken Slabs in garden Broken bricks in driveway Driveway was marked with concrete Tuna sandwich wrapper (prawn mayonnaise) and crisp packets behind kitchen kick plates when we moved in Lights were not wired correctly in kitchen Loft insulation has just been dumped and not spread Broken roof tile Roof fascia snapped If Bellway were to be swift in dealing with these issues from an aftercare perspective, I wouldn't be writing this review, I've actually held off for months in writing any kind of negative review. But here we are. I would avoid and go with a more credible builder.

Quite possibly the worst mistake of my life. Warped doors don't close. Skirting boards fall over. No toilet roll holders/curtain rails/anything to mount them on safely. External door trims not sealed. Cement splashes on external wall. Bellway apparently don't have any building plans! According to them! I wanted a couple, as I wanted to change a couple of electrics. Communal door lock doesn't work properly. Communal bin store lock doesn't work at all, so door bangs at night. Bin store not painted so looks a mess. Not enough collections so permanently overrun with rubbish. Road drains blocked with tarmac. Holes in road surface. 6ft tall weeds. Dead lawn. Bellway don't follow up calls or emails. And are waiting for a different company to take over so they can pass the buck. Am in contact with lawyers. Do not buy here!

Happy with service and any large problems (plumbing) dealt with quickly. All issues dealt with on site so not used customer services yet. Very happy with the build and would recommend to friends and family in the future.

4 years ago we bought a Bellway house in Essex and, apart from general snagging, we were happy with it. Six weeks before moving into the house I took photographs of it from outside. In February 2022 we had 2 verge roof tiles come loose on the roof. As we were outside our 2 year Bellway warranty I contacted a local roofer to repair it for cash in hand. While the roofer was up the ladder he saw that the verge tiles had previously been damaged, and held in place by a screw. He brought this to my attention, photographed the screw and then bonded the damaged verge tiles. As we had never experienced a roof problem until then, it was obvious that the original roofer had damaged the verge tile and screwed it in place. My roofer sent his 'screw' photograph to me and we went through the Bellway complaints procedure. I contacted Bellway Kent Care and brought this to their attention and they put the blame on my roofer, saying that he had damaged the verge tile. I decided to look at my photos which I had taken six weeks before moving into our house and, sure enough, when I enhanced the roof photo, there was the screw on the verge tile. With this evidence I contacted our Bellway senior manager and her Divisional Director. She was quick to refund the cash that I paid for our roofer, but despite various phone calls and emails, any interest in repairing my verge complaint was ignored. My photos showed that Bellways roofer had fitted damaged verge tiles and held them in place with a screw. This was visible on my photo which I took six weeks before moving in. Last week I wrote another email to Bellway and stated that, unless I heard positively from them by today, I would escalate my complaint further. This negative review is just one part of my escalation and I would STRONGLY advise anyone who is buying a Bellway home to photograph it, inside, outside and particularly the roof.

Me and my neighbours have same issues when moving in passed on to sales and site not just passing from one person to another that's 3 Houses near by left messages but found staff on holiday on person there not working for Ashberry

Head office forcing me exchange when it's not our fault when their own solicitors making mistakes spoken to reception to put me through to to director and was refused then left message for a sales manager to call they said we where sent an email but when I spoke to a sales advisor a lady she said to call head office when you buying an expensive house they are forcing purchaser to exchange or will be charged more for their property really bad service from head office and administration sales manager

From moving into this property (15 months ago) the list of defects due to rushed, terrible, unsupervised workmanship has been very long but the battle continues with customer care - or lack of it. At every level it is appalling, senior management do not care when going through their complaints procedure as they already have your money - thrycdo not even respond. You are not buying a dream home, one where you can move in and do nothing, a property built with exceptional workmanship as their marketing material states, you are buying a property which will give you lots of stress, sleepless nights and a continuous battle to get even the simplest snagging repair completed. If you can avoid it, do not purchase a Bellway / Hellway Home, you will regret it.