We Buy Any Car Reviews - webuyanycar.com

We Buy Any Car Reviews
★★★★☆
4.3
89.0% of users recommend this
  • Customer service

  • Value For Money

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webuyanycar.com take customer service very seriously and strive to always deliver a fast, safe and fair service to every one of our customers nationwide. Our social media team read every review about us online to help and thank our customers and use the feedback to improve everything from our website to our branches. Please help us to do this by leaving the name of the branch you visited or name of the buyer you dealt with. If you would like to get in contact directly please email us at SocialMedia (at) webuyanycar.com. Please note no webuyanycar.com staff will every leave a comment online without making it clear that they work for the company.
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Latest Reviews

“Easy but stingy”

★★★☆☆

written by DorianSchneider on 23/11/2023

Having been given a decent valuation on line and then been bombarded with updates which fluctuated wildly every 5 days, I decided to sell when the offer seemed reasonable. Booking the appointment was easy and the location at Dobbies Garden Centre Speke, was easy to access. The agent was friendly and efficient. Despite agreeing there was no problem with the car,other than expected wear and tear, he was only authorised to offer me nearly £700 less than the quoted valuation, because of scarce service history. This is despite me having stated at the outset that there was limited service history. There was no pressure to sell and I could have walked away, but on balance, felt the lack of time and hassle swing in favour of accepting the offer.

Grahamcr's Comment

Written on: 02/12/2023

Agree with the experience above. Was lured in after declaring online door damage, limited service history, no mot but with no change to online quote of 885 pounds. After discussion in the office was offered 65 pounds. Rejected this and took car around to scrap merchant for 110 pound. Beware!

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“Waste of time”

★☆☆☆☆

written by Tanvetanna on 16/09/2023

They offered my TOYOTA AVENSIS automatic 2012 Plate car runs and condition perfectly excellent for £1995 which is actually at least £500 less than current market price but I wanted to sell it quick. I took it there. one of them checked this and that, forcing himself to find false issues to price it down. It’s got full service history as well. After all of that, they revalued the car £678 !!! Really really annoying !! proper deceivers !!! Selling it privately now. If you are selling cars please find buyers who can come to you and waste their own time not ours. Good luck ????

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“friendly and helpful ”

★★★★★

written by Neptuned on 12/09/2023

Very helpful, professional and friendly service extremely pleased with the results Took my car to the Enfield branch In a bit of a fluster but was helped by a lovely young lady Who made me feel reassured Thanks

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“AlwYs way under priced ”

★☆☆☆☆

written by Blairpp246 on 26/06/2023

I sold two cars in the last 3 months and this company underpriced one by 20% and the other by 36% against others in the market like cazoo, Motorway and Auto trader. As it turned out the actual prices I revived for the cars was pretty close to the other evaluations. Either they are dealing with mugs who don’t take care to get comparison pricing or they are missing out on a lot of business.

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“WBAC sale”

★★★★★

written by BottleofWater on 22/05/2023

I sold my car with WBAC at the West Norwood branch with an agent who was very helpful and I would recommend them. Their valuation was higher than other competitors.

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“More than 5% knocked off initial quote,other company...”

★☆☆☆☆

written by VanessaDonnelly374 on 04/05/2023

My wife got an online quote for £8.2k, when she took the car to the appointment in Bath, the assessor knock down the quote to £7.6k because the front bumper needs to replaced but it was only a small scratch, and also need to pay admin fee £75 before going any further. Disgusted how they tried to take her for a ride. So she tried Carwow, same photos and description, auctioned with reserve price £8.3k and successfully sold to a motor trader for the reserved price who inspected the car before paying and agreed front bumper just a small scratch. Wife got full amount of £8.3k (no fees) and money in her bank 5 mins after dealer checked car. So thank you webuyanycar for pushing her to get a better price elsewhere and we leave you with the following message "I sold my car but NOT to webuyanycar".

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“Don’t bother”

★☆☆☆☆

written by Gregory409 on 01/05/2023

Got a value on my van, booked appointment, arranged someone to pick me up from Stoke. Got there, mysteriously my immaculate 18 month old van, with 8700 miles on it dropped considerably in price overnight. A complete waste of everyone’s time. I told them the day before on the phone, not to play silly f….ers. An interesting experience, I imagined this was going to happen, and was proved right. It’s rather like selling windows 20 years ago, they ‘close you’ via a phone call before. Several texts, then, you have all your documents ready haven’t you? Arranged a lift? Cleaned the vehicle? Then you get into a position of feeling you should accept the offer. They are trading on people’s desperation, and are basically begging cars at less than ‘bottom book’. When he made a play of the one very minor mark on the vehicle, I did mention the towbar it has that is extra? The virtually new ply lining inside. Shall I remove them? What these people want is a brand new vehicle, when they are actually buying second hand ones. It’s hilarious really!!! When I challenged the person, who was 25 minutes late for the agreed time, and mentioned a review or two he said ‘crack on mate!!!’ and wandered off. So here it is….forget these people, Pay £30 and put your car on autotrader!!! These people are complete clowns!!!

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“BEWARE STAY CLEAR!!! I have given 1 star because I...”

★☆☆☆☆

written by JudahMooney on 19/04/2023

BEWARE STAY CLEAR!!! I have given 1 star because I can't give any less. I had my vehicle assessed by We Buy Any Car this morning. The vehicle is well maintained, has some service history and is what anyone would assess as 'good condition' for its age. I was given an online valuation of £1505, but when assessed by the 2 employees of We Buy Any Car, they tried to insult my intelligence by offering just over £500!! This vehicle is worth in excess of £1800 so, in my opinion, I am unsure if they attempted to try and trick me because I am female, or just because they think they can! They tried saying the vehicle wasn't an Ecotec engine, but in VERY LARGE LETTERS on the engine...it says EcoTec! This kind of exploitative practice is totally unprofessional and totally unacceptable from any company, but even more so from a well known organisation who people place their trust in to give a fair and accurate price for their vehicles. The Chesterfield branch of We Buy Any Car - shame on you! And I will be logging a formal complaint after I have finished this review!

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“Semi sham”

★☆☆☆☆

written by Wescrewanycustometdotcom on 03/04/2023

The online quote was accepted. On arrival at the office the car value was downgraded by 30% due to having non existent damage . Complete waste of time , All cars sold this way go to auctions so might as well cut out the we screw every customer and take it yourself or sell private .

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“No idea what a car is worth ”

★☆☆☆☆

written by KadynSpears on 23/03/2023

I recently got a valuation of 16,550 for my car which was in immaculate condition inside and out. When I arrived the guy didn't even have the correct car on his laptop and then proceeded to tell me I would only get low to mid 13,000 for my car. Needless to say I never gave him my car and went to another car dealer where they gave me 16,000 which it was well worth. This was about 3 weeks ago. Today I got an email from them saying my car is now worth 17,600 would I like to make an appointment. Haha don't think so wouldn't go near them with my great granda's wheelbarrow. Joke of a set up.

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“Do not trust them”

★☆☆☆☆

written by Jaylynn119 on 07/03/2023

I sold them my car and they charged me £25 to have next day payment following day they called me saying we have changed our mind come and pick your car up do not ever trust them

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“Be Aware of these Sham”

★☆☆☆☆

written by Leo_tro on 03/02/2023

If I could give zero or minus I would, total clowns, pricing the car on line means nothing, took the car to local office (selly oak) and the muppet there agreed the car is mint but after speaking to another one decided to knock the price down from £14,385 to £9250. Absolute sham of service, I’m shocked how these people are allowed to operate. BIGGER SHAM IN THE TRADE.

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“AVOID THEM, ABSOLUTELY AWFUL COMPANY”

★☆☆☆☆

written by Daleymy189 on 20/01/2023

I so wish I could give this gawd awful company a minus star review. I inputted all my details CORRECTLY. Got a preliminary valuation from them, as I k ow this could change due to market value. I also got another email from them increasing the offer. Again with the CORRECT details of my car. I made an appointment to go get it looked at, i had to change the appointment, due to having to take my dog too the vets, I recieved a message to say I had been given an appointment at another branch. Even though I had asked for the first branch. But I thought no problem, I will still go, anyway I turned up, slight early, glad I did. As I was made to wait half an hour before the persons tablet had updated his location, as it was logged onto another branch. So he was unable to start the paperwork with me. He then had to ring his tech people to ask a few questions, as for some reason, he could not find my car in the system. As he was on loud speaker, I heard the man on the phone tell him, it was because I had inputted the wrong details, hence why he was having trouble. I did point out that I was not an idiot, nor incompetent, and had recieved a few emails with my correct details on it, along with the offer. So this what his tech guy had said was incorrect, I also got told that due too this, I would only be offered an absolutely pathetic offer. The whole shambolic experience, has made me NEVER EVER, want too deal with these guys again. I highly reccomend anyone to NOT USE, this company. They are a set of incompetent folks.

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“Rude aggressive man”

★★★☆☆

written by AbigayleCoyne496 on 07/01/2023

Went to firm up a last minute offer as previous offer very low and couple of days later a second offer of 3,500 more was given. Due to first offer being so low a deal had been reached with new car dealer and second offer was too good to miss without checking Felt we had obligations to new car dealer as deal had been agreed but new car dealer was willing to match wWe buy any car dealers second offer Whilst in office in Leicester the gentleman was polite until we made a decision to go with the dealer matching the price offered at which point he became very aggressive and rude I have sold cars to we buy any car before but will not use them again for this aggressive behaviour was not helpful or nice to be involved in WATCH OUT

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“Changed the deal.”

★★☆☆☆

written by SawyerKearney on 10/12/2022

I made contact online with Columbus Ohio location. A guy who identified himself as branch manager confirmed my Thursday 11:00 a.m. appointment. I then received an email from a branch manager, offering a professional home visit for me, to save me the trip. I called in to accept the home visit proposal, she was off that day. I replied to her email to confirm. Next day I phoned in again to verbally confirm this, and was told they would not do such a visit, no reason given. Other manager says she made a mistake in this matter. I've lost confidence and trust in this outfit, and took my business elsewhere. Maybe it's minor, but first impressions are telling.

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“Smooth transaction ay Clitheroe branch.”

★★★★★

written by DavidMG2 on 13/11/2022

Sold my 13 year old Tourneo Connect at the Clitheroe branch. Very please with the valuation, much more than a dealer p/x offer. Money paid into my bank on time. GREAT member of staff. Would recommend that anyone should try webuyanycar. If you do not like the valuation just walk away, it will not cost anything. I WILL be back!

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“A Real Disappointment!”

★☆☆☆☆

written by cbBaldwin347 on 18/10/2022

Due to personal circumstances, my 5 year old car (15K miles) has been garaged (SORN) for the past 2.5 years. I decided to sell the car and got an offer on the WBAC website of £12,120. At the branch, however, I was offered only £6,000 because "the car did have a MOT history". Complete rubbish of course. Don't trust these people. They will take you for a ride.

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“Reduction in offer price”

★★★☆☆

written by andrewhz on 20/08/2022

We buy any car based at Matalan. Very easy experience to sell,young man very friendly and pleasant, however offered £636 less for a few very minor stone chips on the lower bumper and literally 2 on the bonnet,this is on a 9 year old car? No one will expect perfect, as new bodywork on a 9 year old car

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“Offered £500 less than estimate for no valid reason”

★☆☆☆☆

written by on 26/05/2022

I can understand a valuation being lowered if a fault is found with the vehicle, but to spend 30 minutes inspecting the vehicle, finding nothing wrong, but still offering £500 less than the original offer is wrong and wasted my time. I will not be using them again.

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“My car got evaluated £15,500 at webuyanycar...”

★☆☆☆☆

written by Cahillyb333 on 07/05/2022

My car got evaluated £15,500 at webuyanycar Wimbledon, I sold it for £17,500 (2k more!) to We Want Any Car a week later! Always quote competive. £2k is a big difference.

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Asked by Patcoetzee60 on 1st December 2019 Report this content
How much would they give me for my 2009 Kia spectrum?

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Answers (2)
Report this content Happyhappyshopper Written on: 03/12/2019
You need call them to make appmt. Then they will check car and tell you what it is worth.Depends on condition of car.
Report this content hsiala70 Written on: 04/12/2019
I echo what was said in the previous response. I found webuyanycar reliable and courteous. What they offered me for my old VW Touran was reasonably (not significantly though) more than what was offered as parts exchange. You can try selling it online to see how much interest it will raise by potential buyers; however, you will run the risk of dealing with timewasters who want to test drive your car and then try to negotiate an unacceptable bargain. I am quite happy with the service I received from Webuyanycar.
Asked by DonalMurray on 3rd March 2016 Report this content
Why has this company a very good overall score, but very bad over the past 6 months?

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Answers (4)
Report this content K8te18 Written on: 04/03/2016
I have sold them a couple of cars over the past 2 years and had a really good price for them, but in December we were offered a ridiculously low price for our ford ka. My suspicions are that they aren't very competitive any more, most people I know are trading in their cars for brand new ones at 0 percent finance
Report this content professor2016 Written on: 04/03/2016
Because it is my belief that it is their own employees that are writing the reviews. Not one person I know who has used them has been happy with them. I repeat, complete rip off and definitely avoid ever dealing with them. They are only interested in selling to those that are desperate for cash and take advantage of this. Go to a trader instead.
Report this content georgiahay Written on: 04/03/2016
I have sold two cars to webuyanycar in the past year and have found the process satisfactory. On neither occasion did I have the opportunity to "trade in" my existing car in any event; and I have found the process reasonably fair. It is true they will reduce the amount they offered on line when you turn up to "sell" the car, and that can be irritating (because they count paint chips and ANY dent), but in my experience they do respond to negotiation. At the end of the day they can save you the hassle of finding a private buyer, and the money is paid into your bank account as they promise. We all need to remember that when you "trade-in" the car dealer has his/her profit margin on your NEXT car to play with. I am certainly NOT an employee of the company and I have personally submitted two Reviews.I am certainly NOT "desperate for cash".
Report this content QWERTY1000 Written on: 05/03/2016
I hadn't used WBAC before last month, so my personal experience is only recent, but there is no way I would ever use them again. The whole experience is basically a process called 'straight line selling'. Its a sales tactic that is intended to control the boundaries of a sales negotiation/discussion with the boundaries getting narrower the nearer you get to the 'close' of the sale. The way they position this is very clever, they explain what they are doing during the 'inspection', not to keep you informed, but to convince you that all the 'faults' they are finding in your vehicle means it is worth a lot less than you think, and to get you to become agreeable to that. How do I know and recognize this? Because I'm a sales professional myself and train sales teams! I can't answer why they have got so bad over the last 6 months, but perhaps this sales approach has been implemented since the arrival of a new sales director (or similar exec level position), and the staff on the ground are being trained to follow this (and a script) with associated sales targets. Whatever the reason, considering that I was offered £2000 less than TRADE price, and then went on to sell my car elsewhere for the TRADE price, I just wouldn't bother wasting my time with them again, and would suggest everyone else avoid them too, unless you want to be subjected to a clever phsychological sales process intended to take advantage and control the customer. Good luck!
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Asked by mistercoolkat on 16th February 2016 Report this content
Where is the market research data that would substantiate and validate WEBUYANYCAR's claim in their TV advertising that "In a recent survey their customers saved on average £2165.00"?

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Answers (4)
Report this content tonyjprior Written on: 17/02/2016
I have tried Be Buy Any Car twice and on both occasions their offer was nearly half what I was being offered on trade in. I have no idea where they get their statistics from, but from my experience, I would never recommend them. In fact, I wonder if people are taken in by the advertising and could get a much better deal elsewhere.
Report this content prunella Written on: 17/02/2016
We used 'we buy any car' a few yrs back and got a good price, but a year ago we tried again and they halved their original offer. Apparently they have tightened their system and in our view the deal was rubbish . We sold the car to a dealer for £2 K more!!! I think their market research maybe based on old statistics.
Report this content Andy2hands Written on: 17/02/2016
"In a recent survey their customers saved on average £2165.00"?" This statement is rubbish as they do not state who did the survey how it was done or any other info. It could be a survey of two employs of We Buy Any Car. "saved on average £2165.00" saved over what? they do not say, they imply but do not say or guaranty. Personally I do not trust them and will never deal with them again.
Report this content mistercoolkat Written on: 17/02/2016
I have now submitted a full report about WE BUY ANY CAR to the advertising standards authority (ASA) about WE BUY ANY CAR's dubious advertising claims. The ASA said that they are constantly receiving complaints about WE BUY ANY CAR - no surprise there! Using scare tactics will definitely work with a percentage of the general public, but it is really shabby practice, which I hope the ASA will take them to task over....we'll see.
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