Evans Cycles Reviews - www.evanscycles.com

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“Excellent Service”

Written on: 02/03/2016 by IsaiRankin (1 review written)

I regularly use the Woking and the Guildford Stores. The staff are extremely helpful. If you are not sure about a product they advise what might be suitable and are not shy in pointing out a equivalent (in functional/quality terms) but cheaper option. If you buy accessories they quickly put them on your bike - saving you time and effort. I also like the fact that you can order online and chose to pick up at store… Read Full Review

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“staff were very helpfull, new about different bikes”

Written on: 10/02/2016 by Sophiap172 (1 review written)

staff were very helpfull, new about different bikes… Read Full Review

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“Evans don't disappoint, buy with confidence!”

Written on: 09/02/2016 by Vossy1 (1 review written)

This was my 1st time buying from Evans and the experience did not disappoint. I had a bike made up for trying out/collection however decided to buy the same bike as an uprated ex demo in store. After a day of riding due to a few 'niggles' I decided to take that bike back and exchange it for the new bike, the exchange was immediate and easy and the staff were very helpful. The only 'issues' I had was buying a set of bar endz recommended to me that were designed for small to medium hands (I'm 6'… Read Full Review

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“Great customer service”

Written on: 09/02/2016 by wzDonovan479 (1 review written)

Went to buy a bike and stuff ..... Fantastic customer service with honest advice ..... Couldn't have asked for more. 5*… Read Full Review

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“Web to shop”

Written on: 08/02/2016 by Arong282 (1 review written)

Have shopped a few times now and really appreciate the how the online range and pricing is connected to the in store experience. A few times I have looked at something on line then gone into the shop to get more info then bought it. Well informed people in the shops reLy helps… Read Full Review

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“worth making a preference ”

Written on: 07/02/2016 by Law363 (1 review written)

sensible , knowledgeable, good products… Read Full Review

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“Poor customer service when new bike found damaged in store”

Written on: 07/02/2016 by Takeawaytooful (1 review written)

The initial ordering and pre-order experience was very good, the young assistant who helped find the correct bike and size for me was excilent, setting up of the finance etc was great Today I went to collect my new specialised Alliz Sport racing bike from the Maidenhead store, I was looking forward to collecting the bike, as it was wheeled over to me, I checked it over And found a major deep scratch on the frame. The store manager was called by the assistant , initially the manager… Read Full Review

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“Highly recommended ”

Written on: 07/02/2016

Have used the web shop on numerous occasions . Had a need to contact customer service over clothing items gone missing in the post. They were more than helpful in retrieving said clothes. Prices are keen and they have a great range. Will continue to buy from Evans online… Read Full Review

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“Great Service”

Written on: 07/02/2016 by Reedha344 (1 review written)

The staff at Evans were extremely helpful, I went in with my bike looking for mudguards and pannier rack, I was advised correctly and the young man who helped me even fitted my mudguards for me! I couldn't have been more pleased. The guy also helped me choose a new helmet and ordered it online for me, which arrived two days later in store. Overall I would most definitely recommend Evans to anyone… Read Full Review

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“Pinnicle Neon 2 2015 bike”

Written on: 07/02/2016 by Hastingsul82 (1 review written)

Went to the Chill store are Trafford retail park to look at the bike. Wanted this bike for Winter training on foul weather days. Staff got the reserved bike for me, sorted the saddle height and away I went for a test run. Slight chain rub but they sorted it out. Bought the bike. Was told about the bike guarantee they have as well, so I could swap the bike within 30 days if I wanted. Also brought the bike back a week later as the chain was jumping on the cassette. No problem. Quick fix. So… Read Full Review

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“Easy experience and excellent service”

Written on: 07/02/2016 by Northrh274 (1 review written)

Cannot believe how easy the site is to navigate ... Certainly makes the browsing and buying experience simple. The goods are perfect and as described and I am enjoying my pitches immensely. Thanks for. A great shopping experience. There is nothing negative to report from my perspective… Read Full Review

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“A good all round shop”

Written on: 06/02/2016 by hdAllison75 (1 review written)

I shop with Evan's Purly because i know they have Shops and are Not just a Internet Retailer. I found Just one issue that was there Price match policy I wish they would Broaden there Online Retailers list as there is so many More shops To buy from. Doesnt mean i won't try and price match 1st. But Overal yes i would recomend and will always use evans as they do have a Good reliable Delivery system as well. … Read Full Review

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“Brilliant and fast service. Helpful and patient staff...”

Written on: 06/02/2016 by 89MacKinnon (1 review written)

Brilliant and fast service. Helpful and patient staff members willing to help pick the right product… Read Full Review

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“Goede kwaliteit voor scherpe prijzen ”

Written on: 06/02/2016 by MattieMcKnight (1 review written)

Deze winkel is aan te raden voor kwalitatieve producten aan goede prijzen. Een goeie service en binnen een week geleverd in België Met een goed gevoel kom ik hier weer. This shop is to recomend for quality products at sharp prizes. Good service and dilivery within the week in belgium… Read Full Review

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“Very good customer experience”

Written on: 06/02/2016 by 323Pollock (1 review written)

Called to spend yet more money. Been using Evans for a while now. My first experience on trying to sort out a spare part for a bike I bought in store was simply appalling. I have them the benefit of the doubt and tbh glad I did. Bought many items since from the Cardiff store. Staff are great. Price match is excellent. Very friendly knowledable staff. Big turn around from my experience 2 1/2 years ago. Seem to be my go to shop now. Highly recommend them. Great customer relations. Gave me sound… Read Full Review

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“perfect!!!!”

Written on: 06/02/2016 by Reyna406 (1 review written)

quick service! great customer support! absolutely recommendable!… Read Full Review

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“Great service and wide choice of stock”

Written on: 06/02/2016 by lxMcCulloch453 (1 review written)

Although Evans' service varies between stores it is generally very good and the staff are always helpful. One of my most recent experiences was getting to the station one morning and finding that I had a puncture. With no time to fix it I took a taxi to the nearest store (West End). At the store they replaced my inner tube within 5 minutes and would not take a penny for labour, just the inner tube which was competitively priced. Compare this to Halford's where this would never happen as they… Read Full Review

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“Buying remotely from Evans website”

Written on: 06/02/2016 by 435Hale (1 review written)

I live in France so have only really on-line experience with Evans Cycles, although did visit a shop once in Birmingham and was slightly disappointed by its modest size and product range - maybe there are some bigger and better branches elsewhere in the UK. As for buying from the net, I think there is a pretty good selection and, from time to time, some interesting out of season discounts. I have been satisfied with most of the products I have bought, despite running the gauntlet of buying… Read Full Review

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“On-line ordering - after sales very good”

Written on: 06/02/2016 by Marlee332 (1 review written)

On two occasions, I have ordered on-line, after being sent a promotion to my yahoo email account. On both occasions, I missed the opportunity, to add the discount code which should be added right at the beginning in the basket window. When I realised I could not add the discount on a later page, I completed the sales. I then phoned Evans and explained what I had done and on both occasions, they were able to add my discount by refunding that amount into my account. Perhaps, it should be made… Read Full Review

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“Price matched shoes!”

Written on: 06/02/2016 by GrahamMason (1 review written)

I used the price match service with Evans to purchase a pair of Shimano m089 shoes. They were very prompt in responding online with the discount code. When I made the order online I used the click and collect service. This was really good again as I received emails to let me know that it was in store (the next day) and on the morning received a call from a staff member in the Dulwich branch, to check what time I would be looking to pick them up. When I arrived the service was immaculate I… Read Full Review

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