Evans Cycles Reviews - www.evanscycles.com

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“Incorrect items sent and ridiculous delays.”

Written on: 08/10/2013

I ordered a black cycling jacket from Evans (in the sale and great value) a few days later it arrived but they had sent the wrong colour. I rang 'customer services' who said I'd have to fill out a on-line returns form, they would then send through a reply label and I could send it back for an exchange - why does it need to be this complicated? I sent the form on-line and got no reply so a few days later I tried again. Still nothing so I rang customer services for the second time. A very… Read Full Review

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“My lovely Tern p7i folding bycycle”

Written on: 04/10/2013 by commando123 (1 review written)

I have recently returned to cycling to regain some fitness after a long illness. This time round I decided on a folding cycle as I am away a lot and this type of cycling would be dead handy. I ordered my bike and accessories online and the service from the company and customer services was great. Then I found out that Evans had a bike shop in my town. I changed a couple of items instore that I had ordered online and it was no problem.I asked a lot of advice in the shop and I was taken through… Read Full Review

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“Evans Cardiff Awesome”

Written on: 04/10/2013 by Reesy13 (1 review written)

Recently went to Cardiff Branch and can only say that the customer service was excellent. All staff friendly, helpful and professional. Great advice and help from the manager (dont know his name but he cycles in from the Caerleon area). Even though my questions were plentiful they never treated me like a muppet! Thanks all… Read Full Review

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“Brilliant Customer Service ”

Written on: 03/10/2013 by Katie3 (1 review written)

I had the pleasure of being looked after by Fiona at the Gatwick showroom. I was buying an entry level MTB. She was not only very knowledgable, but she listened to what I needed and advised accordingly. I have walked away with a bike that I am very very happy with. Fiona, was brilliant, she demonstrated all the attributes of a great sales person........ even impressing my husband with her enthusiasm. Her knowledge was brilliant. Customer Service at it's best… Read Full Review

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“Brompton Bike upgrade to a higher gear”

Written on: 01/10/2013

I arrived at the Holborn shop on Saturday afternoon. I supplied the upgraded chain set and within 30 minutes or so it was fitted, along with a new chain and rear gear wheel, tyres at the correct pressure and ready for my cycle back to Lewisham. Excellent service and would recommend to anyone. Lots of very tempting spares and a very clean shop. Thank you Evans, Holborn… Read Full Review

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“Incompetant technicians. Company is all smoke and mirrors”

Written on: 30/09/2013 by GreggThomas (1 review written)

Evans cycles are very nice people who endeavour to please their customers - HOWEVER, they are all smoke and mirrors. It is impossible to receive a bike without some sort of damage. Four bikes I've had in total, three ofhem being replacement bikes due to damage. The fourth bike I've received was set up so poorly that the chain immediately slipped off the chainrings and damaged paintwork. I am supposed to have a six week service and saftey check, I will not allow them to work on my bike again… Read Full Review

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“Crouch End staff rude + unhelpful”

Written on: 28/09/2013 by rbuck (1 review written)

Having tried to call the Evans cycle shop in Crouch End store 3 times this morning, with no answer, I went along to the store with the intention of test riding and ordering a bike. I was in store for 10 minutes looking around and none of the staff acknowledged me. So, I went over to the till where the manager and another member of staff were serving a customer, and a third member of staff was staring into space. The manager nudged staring into space guy to help me, though instead of doing this… Read Full Review

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“Excellent customer service and attention to detail”

Written on: 26/09/2013

Bought my Fuji classic track bike from the Evans cycle team at London bridge. Terrific service with a lot of patience and guidance despite a busy Monday afternoon. I also shopped there previously and was kindly advised on helmets and cycle safety. Good guys that love their cycling and clearly their customers!… Read Full Review

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“Great service from Evans Liverpool store”

Written on: 20/09/2013

Just bought my first road bike and necessary kit. Fantastic help from the staff including the engineers at the Evans Liverpool store to guide me to the right bike and get me started with all the kit. Nothing was too much trouble. Great service… Read Full Review

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“faultless service”

Written on: 19/09/2013

After a couple of faults developed with my new bike, the guys went to the ends of the earth to solve them. Could not wish for a better, more professional service… Read Full Review

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“Excellent service at Wandsworth Branch!”

Written on: 18/09/2013 by Bernielogue (1 review written)

I have used the Wandsworth Branch many times and I have always found them to give excellent service. One of the members of staff, is particularly helpful. I do use the online order and pick up service as well and I have never been let down yet. Prices are good too. Yes, you can buy cheaper at the likes of Wiggle and Chainreaction etc but Evanscycles do have regular good offers… Read Full Review

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“Excellent, consistent service”

Written on: 16/09/2013

I would like to report the excellent service I encountered recently at the Nottingham, Maid Marion Way store. My mountain bike was booked in for a full frame bearing replacement service on a 2005 Specialized Stumpjumper. The mechanic phoned me directly when the work was completed and talked me through the work he'd done. He had quite a challenge as the main pivot bearings were siezed to the bearings but he succeded! I appreciated the work he'd done and that he took the time to call and talk… Read Full Review

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“Fantastic service ”

Written on: 16/09/2013

Great service, shop assistant helped with bike with sizing, picking accessories etc. Told us when bike would be ready. We received an email and call. Collected the bike and went home, my son broke the mud guard off it by accident went back to shop and the assistant help with what we required I found the staff very polite and very helpful. Would strongly recommend this shop. My son is delighted with his bike and so far it's been value for money. He has also applied to one of the workshops for… Read Full Review

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“Basic service processes in need of a complete overhall”

Written on: 16/09/2013

When will Evans invest some real time, effort and money in putting some basic customer service processes in place. I recently put my road bike in for a "silver" overnight service. at noon the next day i received a muffled message from someone who left a telephone number. Turn out it was their workshop, who, after 15-20 attempts at calling then and the number just ringing out i had to call the shop. They also said they couldn't get through and this was an on-going issue. I asked them to send an… Read Full Review

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“Excellent Service, Excellent Staff,”

Written on: 15/09/2013 by clubjackson (1 review written)

Went to shop in Hendon to purchase 2 cycles for my sons. Just wanted to say how friendly the member of staff was that served me was very knowledgeable he was about everything that I asked him. I have already recommended 2 friends to come to buy any cycle equipment that they want. I came out of shop very happy knowing that I was not forced into buying any old bike like other shops I have been into. I have recommended your shop to 2 of my cycling friends and will continue to do so Thank you… Read Full Review

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“Customer Support Flawless”

Written on: 13/09/2013 by Yourmancman (1 review written)

I have recently been dealing with the Chill Factore store regarding faulty wheels purchased approximately 8 months ago. It is very rare that people acknowledge an excellent level of care and customer service but I am doing so here. Staff from the servicing department, has been flawless in terms of the process and manner, help and knowledge was excellent. I'm not sure if feedback is ever given to staff but they deserves a pat on the back for their manner, and assistance to me in the past few… Read Full Review

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“"First Class"”

Written on: 10/09/2013 by neilwall (1 review written)

I cannot fault Evans Cycles and have been blown away by their customer service, since ordering my new bike on-line, three days ago. They have emailed me frequent updates, regarding the progress of my order, which arrived today absolutely on schedule. After suffering long delays and no contact from another internet company recently, Evans have renewed my faith, in internet purchasing. Thank you Evans Cycles… Read Full Review

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“Excellent Customer Service”

Written on: 09/09/2013

Absolutely blown away by the customer service that I received from Evans. Knowledge, expertise and attitude were of highest standard I have received. Simply the best! I would not hesitate in recommending Evans to anyone… Read Full Review

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“Manchester cycle centre branch”

Written on: 30/08/2013 by Rickster36 (1 review written)

Can't fault the service I received here staff all know their stuff amazing collection of rides the service area is as good as I've seen anywhere and it was busy always a good sign this might be the best bike shop in Manchester highly recommended… Read Full Review

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“Oakley Racing Jacket's”

Written on: 29/08/2013 by petit1 (1 review written)

I purchased a pair of Oakley Racing Jacket sunglasses which I received in good time. There was a minor problem with them, so I contacted the contact centre. I was contacted back the next day & every effort was made to resolve the issue, which they did. I was very happy with the 2 gentlemen who solved my issue, nothing was too much trouble. Very satisfied & I would definitely use Evans Cycles again, I'd recommend them to friends & family too! A*… Read Full Review

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