Evans Cycles Reviews - www.evanscycles.com

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“I recently purchaseda a specialised tarmac sport road...”

Written on: 03/11/2016 by 162Bruce (1 review written)

I recently purchaseda a specialised tarmac sport road bike but discovered my rear wheel was badly made. After some strong words I had to take my bike back to the store. They quickly realised this sort of situation should never have arisen and replaced both wheels with fulcrum 7 with no quibble whatsoever. I was quite impressed with their customer service and was pleased overall in the final outcome… Read Full Review

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“quality”

Written on: 03/11/2016 by bikebury (1 review written)

Looked online for a childrens bike and the choice was excellent and they catered for every pocket, we were kept updated at every level from buying to delivery… Read Full Review

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“knowledgeable & helpful service”

Written on: 03/11/2016 by bluhawk1875 (1 review written)

|Viisted th Birmingham store to purchase a winter cycling jacket the sales staff were helpful asnd seemed to know the product well . my only criticism would be , he kept trying to sell me a cheaper coat while I wanted the most expensive one . But Generally a good experience , I i will be returning soon… Read Full Review

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“Evans will not let you down!”

Written on: 03/11/2016 by jamesmccaig (2 reviews written)

Pair the excellent Click and Collect service with the prompt genuine Price Match offers and Evans offer an unbeatable service. When coupled with the enthusiastic and helpful staff in store these services make Evans first choice every time. The bright and attractive layout of their local store makes it an attractive loitering area where I can decide on my potential purchases… Read Full Review

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Nuttylad's Response to jamesmccaig's Review

Written on: 03/11/2016

I tried Evans after more than one bad experience with Wiggle,very pleased with products & service,also you can actually speak to sales,etc on the phone.

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“Great Experience”

Written on: 03/11/2016 by TonyLeatham (1 review written)

I like buying from Evans - their website is pretty good and backed by a local store staffed with friendly and knowledgeable staff, what's not to like? … Read Full Review

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“Would highly recommend”

Written on: 03/11/2016 by Gavthorno (1 review written)

I used Evans to buy my bike through cycle scheme. The whole process with Evans was smooth and painless. I ordered the bike on a Monday and it was ready to collect on Tuesday afternoon. The initial call was handled well and the follow up contact via phone and email was top notch. I knew exactly where I was in the process at all times and was kept up to date with the collection. The staff in the shop were great and took the time to help me set the bike up to how I needed it. The bike was… Read Full Review

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“Quality of workshop service”

Written on: 03/11/2016 by Paul-Cyclist (1 review written)

Consistently supplies excellent workshop service with very high standards. I have used them on a number of occasions over many years and have received great service from a knowledgeable and friendly staff - they have always taken great care with the problems I have presented to them and go the "extra mile" to deliver… Read Full Review

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“Excellent service, experienced staff”

Written on: 03/11/2016 by Devenh81 (1 review written)

I went to buy an expensive bike and Evans Cycles took the time to make sure I considered all the options. I got a test ride and spent a lot of time talking through all my concerns and dilemmas. I am very happy with my purchase and am going back in a few weeks for the free 6 week bike check. Superb… Read Full Review

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“I must unlucky”

Written on: 24/10/2016 by defiant1234 (1 review written)

I orderd a rear rack for my Brompton from the Nottingham store I pays my money in store A couple of days later i pick up my rack i gets home to find there was no fixings for it I takes it back to the shop and explained my problem i produced my proof of purchase and the staff member was stood there for five minuits examining my receipt as if i was trying to pull a fast one he even asked if it was a genuine item my reply was that it was orderd in your store so you tell me in the end i got a… Read Full Review

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“Excellent Service”

Written on: 19/10/2016 by KeshawnEdmondson (1 review written)

Received my purchase within 5 days in South Africa and my queries were answered promptly… Read Full Review

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“Fatastic aftercare !”

Written on: 18/10/2016

I bought my new Trek Ladies Silque earlier this year, the service from the Plymouth store manager on that day and whenever I've been to the store since has been first class, I recently had an accident on my bike and once again he couldn't have been more helpful, checking my bike over for me and reassuring me that it was road worthy. Thank you Evans, your staff are brilliant… Read Full Review

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“Helpful”

Written on: 18/10/2016 by Cyfac (1 review written)

When I ever I have had a problem with my order the staff have always been helpful and pointed me in the right direction. Staff in the shop have always been more than helpful and polite. I Would like to see more kit aimed at smaller women as finding cycling clothing for my wife has been difficult (generally not just Evans)… Read Full Review

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“A focussed delivery of my new MTB”

Written on: 18/10/2016 by GeoffB69 (1 review written)

I collected my new MTB on a busy Saturday afternoon. Once I was served (a fair amount of time) the assistant that dealt with me was fully focused on explaining the bike and setting it up for me according to my size, weight and rides I normally do. She didn't get distracted by the queue forming behind us! I have made a few adaptions to the set up as expected but was pleased with the service received. The assistant was an experienced rider which always helps and was able to competently answer my… Read Full Review

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“Ready for commute”

Written on: 18/10/2016 by Jeremyc65 (1 review written)

Bought hi-viz and top they had to look for the top I wanted and did so even though it took them time and I was probably first customer of the day very happy… Read Full Review

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“experience”

Written on: 18/10/2016 by 152McHugh (1 review written)

Bought my scott scale from the lakeside branch & all the staff where friendly & helpful discussed a problem with the stopping power of another bike i own but didn't buy from evans & they where very helpful & would change the hydro disc on it if i bought it in,all staff seem very knowledgeable.and very helpful,its nice to talk to staff who have riding experience… Read Full Review

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“better than I thought”

Written on: 17/10/2016 by JohnGra (2 reviews written)

I used to think that Evans is just overpriced, but I bought a new Cyclocross bike at my local Evans shop this year. I researched various online alternatives, but ultimately asked for advice in my local riders hangout place - did they think the bike was a good deal and did they think that Evans was overpriced generally? Thankfully I followed their advice! The bike was reduced by 12odd% so I was getting a fair price + It was really the after sales service, which made the whole experience awesome… Read Full Review

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“Great range very helpful knowledge staff ”

Written on: 17/10/2016 by AlanMcW (1 review written)

I have always found both ordering online and visits to shops to be a positive experience. The range of products are good and getting better, shop staff are always very helpful and nothing is too much trouble. I use click and collect a great fast service. Evens always provide value for money. I must mention the staff in the Vauxhall Bridge Road store in Victoria who are very helpful and know about bikes and the products they sell, I say this as a professional level two certificate cycle… Read Full Review

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“Pretty reliable”

Written on: 17/10/2016 by cfung1 (1 review written)

I would say the one small gripe as that they don't have all the sizes of certain items of clothing but they are reasonable priced, the staff are very helpful and provide very good advice and the click and collect service is very handy… Read Full Review

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“Top class service from Evans Cycles”

Written on: 17/10/2016 by RustNeverSleeps (1 review written)

I ordered a Shimano XT groupset on line for delivery to Cape Town South Africa. I received my order( DHL to front door) some 4-5 days later. No fuss no hassle and the pricing was competitive too. I had a few queries pre- order and my emails were responded to immediately by the admin team at Evans.I will definitely use Evans again… Read Full Review

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“Disgrace ”

Written on: 17/10/2016 by Haynes1990 (1 review written)

Phoned to ask would it be ok to bring my cycle to be assessed for a groupset change, On arrival bike was looked at and all was well,told give us a week and we will be in touch, Reasons for a week long was sickness and holidays,so agreed,week passes then I Received a call to say can't be changed due to rear wheel not compatible,all was well on day of arrival?so all the way back 60 miles in all this is my second trip,so decided to get a new wheelset instead,will think twice next time before… Read Full Review

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