Evans Cycles Reviews - www.evanscycles.com

Click here if this is your business
★★★★☆
3.6 / 5
67% of users recommend this
Click here if this is your business
  • Customer Service

  • Quality of website

  • Value For Money

? Ask our helpful community of experts about this product or company
Evans Cycles www.evanscycles.com - Ask a question now

Media Gallery for Evans Cycles www.evanscycles.com

Evans Cycles www.evanscycles.com

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

“Manchester cycle centre branch”

Written on: 30/08/2013 by Rickster36 (1 review written)

Can't fault the service I received here staff all know their stuff amazing collection of rides the service area is as good as I've seen anywhere and it was busy always a good sign this might be the best bike shop in Manchester highly recommended… Read Full Review

Visit evanscycles.com
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review

“Oakley Racing Jacket's”

Written on: 29/08/2013 by petit1 (1 review written)

I purchased a pair of Oakley Racing Jacket sunglasses which I received in good time. There was a minor problem with them, so I contacted the contact centre. I was contacted back the next day & every effort was made to resolve the issue, which they did. I was very happy with the 2 gentlemen who solved my issue, nothing was too much trouble. Very satisfied & I would definitely use Evans Cycles again, I'd recommend them to friends & family too! A*… Read Full Review

Visit evanscycles.com
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review

“After sales and servicing terrible”

Written on: 27/08/2013 by smb1975 (1 review written)

So I brought a £600 Cannondale mountain bike and they were great during the sale, talked about after sale support and servicing. When It came to get my first service they were awful. I phoned up the Edinburgh Branch and said my bike could do with a service and the brakes were a bit less responsive then they should be. They said I would have to bring it in for an assessment and then I would have to book a further appointment and come back in two weeks or so, whenever a service slot was… Read Full Review

Visit evanscycles.com
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review

“EXTREMELY FAST DELIVERY TIME, EXCELLENT CUSTOMER SERVICE”

Written on: 22/08/2013 by jviladoms (1 review written)

I ordered trough the Evans Cycles website a handlebar on a weekend, as I live in Mexico (international delivery), I expected to receive my order 15 days after placing the order... to my very pleasant surprise, I receive my goods only 2 days after. When I contacted customer support by e-mail, the naswer was extremely fast. The prices are very competitive, the shipment cost is very cheap and the goods are delivered extremely fast… Read Full Review

Visit evanscycles.com
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review

“Just Great Service With a Smile”

Written on: 22/08/2013 by jamesmccaig (1 review written)

I recently visited the new Glasgow store and purchased new pair of Cole Mountain bike wheels. To my dismay the wider axles prevented the normal Shimano Rotor centre lock nut from being put on. Two members of staff devoted time and enthusiasm to my problem and sourced the part required online. This was the first day opening of the shop and despite being exceptionally busy Alastair in sales andthe bike technician ensured that the part popped through my letter box on the following Tuesday morning… Read Full Review

Visit evanscycles.com
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review

“Apathetic customer service & faulty product”

Written on: 21/08/2013

Bought a bike from the Brighton branch last week and took it for a spin. After 30 minutes cycling around town the chain came off and became firmly wedged between the gears and the frame, impossible to fix manually on the side of the road, I pushed it back to the shop. It was taken round the back and "fixed". The second day I decided to take the bike further out of town, but the problem with the chain happened again. This time I was in the middle of nowhere, so pushing it back to the shop… Read Full Review

Visit evanscycles.com
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review

“Worst customer service”

Written on: 21/08/2013

I decided to buy a bicycle last month, when I went to the wimbledon store nobody bother to help me to o chose the right bi cycle, ther was customer in the shop he show me the product to buy. I approach the customer service they are so busy talk about they are weekend plans. There is two gentlemans standing in the till doing nothing. When I approach them to help me they came they are not interested show me the bike. Finally I chooses to buy one of the cycles.i been treated buy the staff like… Read Full Review

Visit evanscycles.com
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review

“Sheffield Queen's Road - very good service.”

Written on: 20/08/2013 by AlisonMcH (1 review written)

Dear Evans' staff, Just wanted to commend the person at the Queen's Road shop, Sheffield for wonderful service today-knowledgeable, pleasant, helpful, and non-patronising. She sorted us out with a bike rack for the car and talked me through my problem with understanding gears (a bike I bought elsewhere!) She even drew a diagram which really helped. I went on to buy a bike helmet from another member of staff who was also very helpful. (female, blond c 20 yrs-sorry didn't get her name) There… Read Full Review

Visit evanscycles.com
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review

“Poor Customer Service”

Written on: 19/08/2013

I recently purchased a Silver service from your Wimbledon Branch, The bike needed a general service and the gears needed adjusting as they were slipping. The service was to be carried out at your Bermondsey Repairs Shop, and the very next day I received a call from Bermondsey Repairs, unfortunately because I was driving could not answer the phone. However about two minutes later called back, and the phone just rang and rang! I tried a further three times that day and nobody would answer the… Read Full Review

Visit evanscycles.com
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review

“Bad Customer Service”

Written on: 19/08/2013 by Sthomp (1 review written)

I wanted to join the cycle to work scheme through Evans Cycles. I went into the Evans store in Cardiff where the sales person was very personable and helped me select a bike. The day after my certificate was delivered via email I contacted the Evans Contact Centre to put through my order. I got told that the certificate was not going through and there was an error. I was told this was an error on behalf of scheme provider and to call them to resolve it. So I called scheme provider and was… Read Full Review

Visit evanscycles.com
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Prasanna29's Response to Sthomp's Review

Written on: 21/08/2013

I agree they don' have no customer service

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 1 Comment

“Went out of their way”

Written on: 07/08/2013 by NOTiFY (1 review written)

Excellent customer service from the advisor in Customer Services. Placed an on-line order on Friday (2.8.13) and after confirmation email arrived and was unsure if Gore Fusion 2.0 shorts I'd ordered included a liner. Called Customer Services and spoke to her she checked on the system, looked through a catalogue and then Google'd product. As she was unsure she suggested she intercept the order, check it and call me Monday. As promised she called on Monday am. Confirmed shorts had liner and… Read Full Review

Visit evanscycles.com
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review

“Poor, bad experience ”

Written on: 03/08/2013

I have purchased a Norco Storm from evans and was told that the child seat I wanted to buy with the bike was not compatable with the Norco so I was sold a more expensive seat ( which was cheaper at Decathlon) to use with the bike. After an Evans me me mechanic had installed the seat I found it rubbed against the rear wheel! After returning the seat to evans I was then told that the seat IS NOT suitable for Norco Storm bikes! Furthermore I have descovered deterioration of the rear and front… Read Full Review

Visit evanscycles.com
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review

“Great and efficient Service!”

Written on: 23/07/2013 by Brith (1 review written)

I order a Thule 561 bike rack on a Saturday (20:00 UK time) and the following Tuesday the package arrived on my door steps,....in Salt Lake City, USA! 2 1/2 days to ship from UK to the Wild West of the USA!! Unbelievable! I was expecting the package to arrive 7 -10 days later. (The normal time frame for mail order WITHIN the US is 7 days). This is my second time ordering an item from Evans,...but It will not be the last! Evans have extreamly good customer service and their staff is most… Read Full Review

Visit evanscycles.com
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review

“Terrible communication”

Written on: 19/07/2013

Their ability to communicate is atrocious. I tried calling them to find out whether a bike I had ordered came in. I had to ring them about 20 times before they actually decided to answer the phone. Mg bike came in. i tried it and put a deposit down so I could do the cycle scheme. I called em tofind out whether I couls collect the bike once my voucher arrived. and they said yes of course. As I had specified that my bike had been there 2 weeks ago and I tried it out. when I got there they didin't… Read Full Review

Visit evanscycles.com
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review

“Surprisingly good customer service”

Written on: 16/07/2013 by Spidershouse (1 review written)

I purchased a £20 voucher for my son who promptly lost it. I got in touch with Evans, not really expecting much cooperation. However, they were extremely good, answering emails promptly, and re-issued the vouchers. Really cannot fault them!… Read Full Review

Visit evanscycles.com
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review

“What a joke”

Written on: 14/07/2013 by septicmonkey82 (1 review written)

Great bike although faulty batch and issues with the front folks! Recall issue, but not explained to me till I got there (60 mile round trip) Anyhow now without a bike for potentially 5 days with a derisory £50 voucher to spend for the inconvenience! Not told till I got there that they didn't have a replacement on site which was ridiculous! Simply shows the poor level of customer service by Evans bearing in mind the cost of the bike. Would have expected more for such a new brand bike on the… Read Full Review

Visit evanscycles.com
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review

“Brilliant products, brilliant service.”

Written on: 11/07/2013 by Sonia1510 (1 review written)

Delightful people at Evans made my calls easy and I felt welcome. In my experience it's rare to find such outstanding customer service these days, Evans certainly have the magic touch. Ironically, I used other well known companies for my first couple of attempts to purchase a bike, both bitterly disappointing. I hoped I'd be third time lucky, I wasn't disappointed. So great customer service - but do the products match? Answer - absolutely. Perfect products delivered hassle free and quickly… Read Full Review

Visit evanscycles.com
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review

“best customer service for bike equipment website”

Written on: 10/07/2013 by globeror (1 review written)

Evans cycles is for me a very very good website to acquire bike equipment, clothes and accessories. Also their customer service answer all your emails, in a short period of time, and if you have a problem with some product, they solve you the concern with the best solution for you. Before buy somthing telatede with bike, I always check first in Evans Cycles, and for the service provided I don't care pay some euros more, because I know they are a secure site. The only one thing in which they… Read Full Review

Visit evanscycles.com
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review

“Reliable service every time....”

Written on: 10/07/2013

I have bought my second bike at your Notting Hill store today. I want to tell you that I have been using your notting hill store since it opened.Their service has been fab everytime. If there has been any issues that have cropped up in the past, they have always been super quick to correct the problem. Thanks to Peter, Sam and Anette and your mechanic James for their help and advice with buying my second bike on the cycle scheme and servicing my first bike for the past few years. Eveyone should… Read Full Review

Visit evanscycles.com
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review

“Quick trouble free service”

Written on: 06/07/2013

Last Thursday evening I ordered a Scott Metrix 40 cycle I received notification that it was being built on the Friday, I received further notification that it was being shipped on the Monday, and I received the bike on Tuesday!!! This is outstanding service, for which Evans Cycles should be proud. I have no hesitation in recommending your company in the future..............I'll be back!!… Read Full Review

Visit evanscycles.com
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
overview
evanscycles.com