Evans Cycles Reviews - www.evanscycles.com

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3.6 / 5
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“Reading rocks!”

Written on: 27/01/2014 by Readingrider (1 review written)

Just purchased a road bike from the reading store and the customer service was SUPERB! Ricardo was amazing- honest, informative , patient and really keen to ensure that we made the best choice for my needs. We bought mountain bikes in the Summer and once again the staff were excellent- They make a great team. Well done, Reading; we'll be back!!!… Read Full Review

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“Great service .....very good selection”

Written on: 26/01/2014 by TizzleDK (1 review written)

Hey everyone I have bought lots of stuff from Evans. I have found that in my experience they have better prices than Wiggle for example. The customer service it top notch. I use it a lot because I am in DK so I have to ask questions and read reviews in detail (particularly about sizing) because it costs and arm and a leg to ship something back from here. I have found the selection to be quite good (you can even get bikes on sale cheaper than you can get them here in DK on sale) and they ship… Read Full Review

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“A joke”

Written on: 23/01/2014

slow delivery sent wrong item wont pay for return shipping wont send me the right item, instead gives me a slooooow refund not service minded at all extremely unprofessional… Read Full Review

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“Bike maintainance session at Plymouth store.”

Written on: 22/01/2014 by Nev62 (1 review written)

I joined a bike maintainance course on Sunday the 19th and was very impressed with the manner in which the session was conducted. I thought the person doing the course had excellent communication skills, was friendly and conveyed the information required in a very positive manner. He also in my opinion 'went the extra mile' to be helpful and overall it was a very positive experience… Read Full Review

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“What a nice change help when needed with no strings...”

Written on: 22/01/2014

On my way through the Excape in Milton Keynes I discovered my wheelchair tyres were flat, I called into Evans and asked if someone might be kind enough to pump up my tyres, the young man I asked immediately got a pump and pumped up and checked both tyres, the shop was mad busy with customers but he kindly spent the time needed to get my out of trouble, how nice to be treated to such good service by such a caring young man. I might add that I was a customer before I became disabled and my son in… Read Full Review

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“Friendly service and a company that goes the extra mile.”

Written on: 21/01/2014 by tfhlon (1 review written)

A couple of years ago I purchased a Bryton GPS computer from the London Bridge store. This year, just before the 2 year anniversary of the purchase, the GPS part of the unit failed completely. I took it back to the London bridge store and the staff there dealt with the issue really quickly and arranged for the repair. In the end it was replaced by the supplier, Zyro. In December, the replacement unit also failed ( it wouldn't charge ). I took it back to see if could be repaired and the same… Read Full Review

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“PERFECT”

Written on: 20/01/2014 by Vestru (1 review written)

I am a Maltese citizen and I ordered an item on the 14 January. Apart from the global price being very reasonable, I received the item 3 days later with the exact order and I was truly impressed with the express delivery. I am a regular online costumer as the prices in Malta are a bit overrated, and I must say that Evans Cycles is one of the few suppliers which I found just perfect. Thanks and regards, Joseph Gatt Malta… Read Full Review

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“Great customer service, with expertise and patience”

Written on: 19/01/2014 by DHNEWTON (1 review written)

I visited Milton Keynes shop to buy my first road bike. Having ordered the bike I returned tio try it out and have it fitted to me. I found salesman really helpful. Patient in answering all of my questions and explaining the confusing array of choices available. On my return he spent lots of time setting up the bike for me and giving lots of good advice about kit and accessories. Throughout the experience I believed that I was under no obligation to buy but the focus was on finding the bike… Read Full Review

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“Really Nice Service!”

Written on: 16/01/2014

Thank YOU again for your A+ services. Everything arrived in very good condition, really safe package, in a Super-Fast delivery time! Hope to contact You soon... I will, for sure, recomend Your Store not only to my friends but to everyone I know that, just like me enjoy a quality service! ALL THE BEST!… Read Full Review

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“Impressive Customer Service”

Written on: 16/01/2014

I joined Evans Ride to Work Scheme and received my certificate through my employer. I went online and filled my basket but decided to proceed with ordering by telephone as I would need to add a little extra payment to my order and wasn't too confident how to do this online. Wow. The Customer Service is efficient, quick, polite and informative. Nothing was too much trouble. They told my my bicycle and accessories would arrive by Friday or the following Monday and that I would receive an… Read Full Review

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“Collect in store service unreliable ”

Written on: 11/01/2014 by Gemmagreen (1 review written)

Ordered items from Evans website on the 25th December and selected to pick up at local Evans store. Confirmation of order email clearly stated that I would receive a email confirming my order was in store once it arrived. After 2.5 weeks waiting for an email I contacted the customer services team as the stock should not have taken longer then 5-7 days. The customer service team confirmed that the stock was at store and to contact the store in question. Rang the store in question (Cheltenham)… Read Full Review

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“Excellent customer service”

Written on: 09/01/2014

Really helpful emails updating order and delivery information. Excellent product and well priced. … Read Full Review

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“Specialized Tarmac 2013 - high quality service!!!”

Written on: 06/01/2014 by eico (1 review written)

I bought a 2013 Tarmac from Evans Cycles a few weeks ago. The bike was shipped to Amsterdam and arrived amazingly fast. it arrived in perfect conditions. Frame was well wrapped and had absolutely no scratches or chips. ( I carefully looked for those after reading some reviews.) Back wheel was installed and front wheel even had a fork spacer to protect it. ( nice to have!!) the delivery included two tools, manuals and lots of useful information on how to fix issues with the bike. Surprisingly it… Read Full Review

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“COMMUNICATION WITH CUSTOMERS”

Written on: 18/12/2013 by johngrantcummings (1 review written)

On two occasions now I have had first class customer service from the Evans Contact Centre in relation to two separate orders. Matters raised have been dealt with promptly and efficiently with an overarching emphasis on keeping me accurately updated on progress. Well done to the Contact Centre team and all at Evans. Good service and communication enhance trust and encourage me to keep doing business with you. John Cummings… Read Full Review

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“My online ordering experience (I'm from the USA)”

Written on: 09/12/2013 by usa_rider (1 review written)

This was the second or third order I've placed with Evans Cycles, and I would continue to order from them despite being in the USA. [Some products I just cannot find in the USA.] This time I ordered a pair of Bont road shoes. I placed my order on 12.2.13, it shipped on 12.5 (I received a shipping notice from Evans Cycles), and I received it on 12.9. Evans Cycles used DHL for shipping. I really liked DHL's tracking service (very detailed) and deliver speed (4 calendar days, which included 2… Read Full Review

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“Excellent Service”

Written on: 29/11/2013 by lazyjester (1 review written)

I recently purchased a cycle from the Evans Store based at the Chill Factor, Trafford Centre. I wanted the bike delivered to London on a specific date a couple of weeks in the future. The store informed me I ad to receive it in five days, which was not possible. However, after a discussion they agreed to have the bike delivered to the store then they would UPS it to London. All went smoothly until the UPS delivery got the wrong address. Yet again the store Manager at Manchester dealt with the… Read Full Review

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“Prompt assistance rendered”

Written on: 09/11/2013 by relagboy (1 review written)

First of all, prices of most products are better or comparable to other major online retailers. Ordered some big ticket items from them and dispatched the following day. Made a subsequent order but due to a technical glitch, a repeated order was made. Cancellation was done swiftly and was reassured by the sales staff via email. Had the same problem with another online retailer before but the level of service can't be compared to Evans Cycles. Will definitely place orders with them in the… Read Full Review

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“Sheffield store”

Written on: 09/11/2013 by mick613 (1 review written)

Great service, the worship service is fantastic, would highly recommend… Read Full Review

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“They fitted a basket on my new bike, which fell off”

Written on: 09/11/2013

I ordered a bike online, together with a basket and mudguards, and asked to have them fitted at the store, a service that Evans offers. I picked the bike up on Wednesday and rode home. Rode to work on Thursday, all ok. As I was riding home on Thursday evening the basket fell off the bike down over my front wheel as I was making good speed along a busy road. I was extremely lucky that this didn't cause me to have a serious accident. The basket obviously hadn't been tightened properly. I don't… Read Full Review

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“Pathetic service”

Written on: 08/11/2013 by Unhappybunnyrabbit (1 review written)

I bought a Quintana Roo carbon kilo model for triathlon on the 7th July 2012. Exactly a year later the rear hanger snapped which resulted in a snapped frame by the right rear stay. I took the bike in to Evans Leeds/Castleford branch. They contacted QR in the U.S.A to enquire about a refund. A fortnight passed and eventually QR replied, very unhelpfully stating they would not replace the model, and I would have to buy another frame. I then decided to get the frame repaired in the UK by a… Read Full Review

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