Evans Cycles Reviews - www.evanscycles.com

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3.8 / 5
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  • Quality of website

  • Value For Money

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“Great customer service”

Written on: 04/01/2016 by smMcCracken250 (1 review written)

Popped in on Saturday to buy my son a bike. The service was fantastic even on a busy day they spent the time making sure we had exactly what we wanted, made adjustments to the bike (before we bought it) to make sure it was perfect. Then managed to order some extra items in from warehouse going through quite a few options to make sure we had everything right for our son. The whole family went away happy and i will definitely be buying my next bike from them… Read Full Review

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“Fantastic Service”

Written on: 04/01/2016 by Jane1962 (1 review written)

Very impressed with the speed with which my order was received. The gloves I ordered for my motorcycling brother were great value and great quality. I would definitely recommend Evans, and will happily use again. Many thanks!… Read Full Review

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“Ist Class”

Written on: 04/01/2016 by Bazjakestan (2 reviews written)

good prompt service with regard to price match resulting in my purchase from Evans which then arrived promptly. overall extremely pleased… Read Full Review

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“brilliant service”

Written on: 04/01/2016 by Dionnelee (1 review written)

Bike came within 3 days and in time for Christmas. Fantastic service… Read Full Review

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“Nice to have a webchat facility”

Written on: 04/01/2016 by sueo2 (1 review written)

Ordered some trainers for spinning, on reading reviews it seemed that the sizes were not in line with normal shoes so contacted the guys on webchat. A little bit of advice later and shoes were ordered...spot on… Read Full Review

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“improving All The Time.”

Written on: 04/01/2016 by derekbiggerstaff (1 review written)

I've shopped at Evans quite regularly over the years, in-store and on-line. They have shops in very convenient locations, while on-line they have a great range and very competitive prices. They also seem to be constantly uping their game in response to the competitionout there. Sometimes the younger staff members are not as knowledgeable as they could be and don't seem to to be comfortable with customers who are… Read Full Review

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“Shopping Made Easy”

Written on: 04/01/2016

When trying to buy an online product, the payment wouldn't go through so I called Customer Support who sorted the issue for me and ensured only the one payment was taken. When the goods arrived in store, an E-mail was sent to let me know it had arrived. So, the goods were too small. I took it back to the Cheltenham store who sorted the exchange without any problems. Another mail arrived telling me when the goods had arrived. This all sounds very boring, but the fact is Customer service is the… Read Full Review

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“Customer Service”

Written on: 04/01/2016 by markymark55 (1 review written)

Excellent Customer Service. Great knowledge of products and advised us to suit our needs. Very well spoken staff and seemed to want to help rather than just being there… Read Full Review

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“Great Service online and from the Chelmsford Branch”

Written on: 04/01/2016

I "clicked and collected" a new bike from Evans and went to the Chelmsford store to pick it up. the whole process online was great and they sent me updates on when the bike would be available and the Chelmsford store called to book a pick up time when it was ready. I was really impressed by the care taken in store to ensure that I was happy with the bike and they also did a basic bike fit... which included some tips on cleat position and riding position. They also helped me chose the most… Read Full Review

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“Silver Service – Good job, feels as a new bike”

Written on: 04/01/2016 by Skallagrimson (1 review written)

Great people, excellent job. I am very satisfied with Silver Service on my Specialised Allez done few weeks ago. Bicycle feels as completely new after… Read Full Review

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“New Bike for Christmas”

Written on: 07/12/2015 by BikerAndy (1 review written)

Treated my self to a new Fuji Sportive road bike for Christmas. Ordered it online from Evans Cycles as an end of year clearance model and arranged to collect it from nearest local shop. On line process was very easy and efficient and I received phone and email messages to say it had arrived in store - within the three days mentioned at time of on line purchase - and I could arrange an appointment to collect it and have it all set up for me. Arrived at store for collection and was greeted by… Read Full Review

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“reassuringly reliable sevice”

Written on: 07/12/2015 by mjEdwards390 (1 review written)

Staff are always courteous and focussed on service. Always sense that they have your best interests, and not just making a sale, at heart. Never have any concerns about dealing with them… Read Full Review

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“Best Cycle website”

Written on: 04/12/2015 by Weaver111 (1 review written)

Have only bought one item from Evans, a replacement front derailleur. It arrived next day and was exactly as described. Unfortunately it didn't fit my bike, my fault for not checking it out, and I had to return it. The return process was simplicity itself and the refund was posted to my Paypal account the next day. I would be very happy to buy from them again… Read Full Review

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“Quick and easy to order. Posted and arrived in 4 days...”

Written on: 03/12/2015

Ordered over the phone as I was having trouble with my insurance voucher online. Customer service on the phone was outstanding and helpful. The packages arrived to Australia with no drama on my door step. Will use this site again 100% satisfaction… Read Full Review

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“PAINLESS PURCHASE”

Written on: 03/12/2015 by Jaidenz111 (1 review written)

I certainly would recommend Evans Cycles following my recent on-line purchase which was straight forward and painless. My purchase was a Specialized road bike which I ordered through Evans Cycles on-line and the cycle was delivered, boxed and virtually assembled two days earlier than I expected. Really pleased with the purchase and everything was advertised on the website. Pedals were purchased separately on-line and the cycle and pedals were delivered together. I will take advantage of Evans… Read Full Review

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“great shop and staff”

Written on: 03/12/2015 by Cameron40 (1 review written)

went to buy a co2 inflator and winter socks, staff as always were helpful and friendly would recommend to anyone not just regular cyclists… Read Full Review

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“Keeping the wet out.”

Written on: 03/12/2015 by 241Haynes (1 review written)

Shopping at Evans is never a trial. Simple website and easy elements to the Click and Collect which I am increasingly using. There has never been a problem at pickup. The Price Match facility is always a welcome feature when you do find an item cheaper elsewhere. The fact that I return to Evans is a testament to how good the experience has been… Read Full Review

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“Great customer service”

Written on: 02/12/2015 by vaw1 (1 review written)

I ordered panniers from Evans. I needed to change my order before the items were posted. I used the webchat and the person was able to find me an alternative product and amend the order quickly and efficiently. The panniers I bought were very competitively priced, too Thank you!… Read Full Review

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“good value with excellent service”

Written on: 02/12/2015 by Shirlesque (1 review written)

Because the item I purchased was a present I can't comment on its effectiveness so have only been able to award four stars. However it had been reduced to half price for no apparent reason and represented good value. I was impressed by the company's courteous and quick response to a general email enquiry I made… Read Full Review

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“Excellent mail order service”

Written on: 01/12/2015 by RichardGasman (1 review written)

Bought a Cateye Volt 1200 front light. Quite simply the best front light I have ever owned - 5 modes great battery life and on the brightest setting lights up the unlit parts of my commute Price competitive. Delivery prompt and lots of e mails to keep me updated about timing. First class service And I could use Tesco vouchers too!… Read Full Review

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