Evans Cycles Reviews - www.evanscycles.com

★★★★☆
4.1 / 5
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★★★★★

“Best major bike store company”

Written on: 21/04/2017

I have bought 6or 7 bikes from Evans both for myself and my family over recent years . We have also used other local and chain retailers for comparison and purchase . Evans consistently offer service, choice and long term fair value plus some special deal pricing always worth looking out for. My needs are always listened to and I have had nothing but great advice . Products sold have been suitable and not unnecessarily upsold . I am recognised and greeted as an individual every time I go to… Read Full Review

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★★★★★

“so helpful”

Written on: 20/04/2017 by Tennant269 (1 review written)

I bought my bike from evans at lakeside and I must say he was really helpful made me feel so at ease and gave me good advice and went to every trouble when I purchased my bike as I can be a bit of a pain but he was so patient and spent a lot of time helping me finding the right bike for me and set my bike up with the right accessories I needed and fixed them on my bike, i walk out very happy so thank you. I could not fault the service absolutely top class would recommend evans if your thinking… Read Full Review

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★★★★★

“Quick delivery and good prices”

Written on: 20/04/2017 by RobThommo (1 review written)

1st time order. Prices were great for articles purchased and delivery to Australia was very quick. Will be purchasing from them again in the future… Read Full Review

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★★★★☆

“New road tyre purchase”

Written on: 20/04/2017 by JasiahRegan (1 review written)

Always friendly and helpful, not only did they find me a cheaper price match the tyres where on discount. I received some great info at point of sale which helped me choose the right set if tyres for my bike. Excellent all round service… Read Full Review

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★★☆☆☆

“Free check up”

Written on: 20/04/2017

Dropped my bike off a day early.i phoned up at 2 the next day to see what time I could pick it up,only to be told sorry but one of our techs is off sick! But we'll make sure it'll be ready by end of play.so I said I'll come in lunchtime the following day to pick it up. Turned up the next day as arranged and guess what?! No,they haven't even looked at it!… Read Full Review

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★★★★★

“Very efficient repair”

Written on: 20/04/2017 by 158Henderson (1 review written)

Very pleased with the service carried out on my Wife's road bike. Good value for money too… Read Full Review

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★★★★★

“Evans is the bikers friend !”

Written on: 20/04/2017 by Kehoe253 (1 review written)

I have been using Evans for the majority of my purchases for all bike related matters for a number of years now, and I tend to go to them first as I have found the general service levels and prices to be excellent. I visit various stores and use the on-line service regularly. I changed my mind after purchasing a new mountain bike through them and they allowed to to change the bike without any quibble. I appreciated the advice and help at that time and have found this to be the case on more than… Read Full Review

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★★★☆☆

“Two front wheels”

Written on: 19/04/2017 by Carly283 (1 review written)

After being let down by a previous supplier I ordered a set of Hope disc road wheels from Evans website, the price was competitive and there was also Quidco cashback. I was very impressed that the next morning I had a text to say the delivery would take place around lunchtime, exactly on time the courier delivered two boxes. I opened the first to find a front wheel which I set about fitting a rotor, tyre and QR, I then opened the 2nd box to find an identical front wheel. Evans customer service… Read Full Review

Quidco's Comment

Written on: 20/04/2017

Hey,

Thanks for this review!

I’m so glad to hear that we've hand in making your online shopping experience that little bit more rewarding.

I hope you continue to enjoy your cashback experience with us.

Kind Regards,

Joseph
Quidco Company Representative

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★★★★★

“Great bike at a great price!”

Written on: 19/04/2017 by NewbieSH (1 review written)

Bought an ex-demo bike for half the original price and it's great. Since then have bought bike accessories and Evans have been great- easy to use websites, plenty of things in the sale and a good range. Plus I've always had free delivery and the bike I ordered was delivered assembled (apart from peddles/handlebars but they give you an easy guide on how to do this) after 2 days! So overall fab, basically buy all my bike stuff from here as the service is great… Read Full Review

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★★★★★

“Fantastic service with Cycle to work scheme”

Written on: 18/04/2017 by DEBBIEDUNDEE (1 review written)

Would highly recommend. Received my bike after order within less than a week. The online help videos for set up are extremely useful and the reviews on the products were spot on. Extremely happy with my purchase. I needed to contact customer service for advise and could not get someone more helpful on the other side of the phone. Thank you… Read Full Review

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★★★★★

“Convenient, friendly, excellent mechanics”

Written on: 18/04/2017 by Ilfalco (1 review written)

I've been using Evans for years after really getting into cycling in the early 2000s. I've found them unfailingly helpful, from practical advice on parts (without trying to sell you the most expensive item in the catalogue) to sorting out mechanicals during rides (without some of the histrionics I've seen from other bike shops when faced with a two minute job and a cyclist otherwise facing the prospect of a long walk home or the shame of calling for a lift). Decent prices. Lots of shops (where… Read Full Review

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★★★★★

“good service”

Written on: 18/04/2017 by patos12 (1 review written)

after buying a tyre online for my TURBO TRAINER, i had bother fitting it, a phone call to the BRAEHEAD STORE IN GLASGOW, they told me to bring it over, hats off to them they put the tyre on for me in minutes and i was on my way, top marks to this store for excellent CUSTOMER SERVICE… Read Full Review

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★★★★☆

“best internet bike shop”

Written on: 18/04/2017 by RodBallantyne (1 review written)

Evans have a good range of products and are not tied in with a particular suppliers so you can usually find something that you want. They deliver quickly and the goods are well packed so I have never had any damage in transit. If you have any doubts about the suitability of a product you can get advice to help with your choice. Sometimes the advisors are not as well briefed as you would expect and then they have to go and ask another member of staff which can be a bit of a drag! But I usually… Read Full Review

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★★★★★

“Great online experience”

Written on: 18/04/2017 by roilev (1 review written)

I am very satisfied with my bike purchase from evans. Even though the cardboard was damaged by DHL the Evans did pay to replace my bent front disk at the LBS so I did not have to ship it back and forth. Otherwise the bike was well prepared and well packed as well… Read Full Review

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★☆☆☆☆

“Deaf customer service”

Written on: 18/04/2017 by Crankypedals (1 review written)

I don't like to write negative reviews but please be aware that if you have a problem with your purchase, customer services may not be listening, and I mean REALLY not listening. I bought a £1300 bike a few weeks ago. I researched it in depth, knowing exactly what I was looking for, it came down to a choice of three from three different suppliers. I chose the Evans bike because it was stated as being about a kilo lighter than the others. Although the weight was not stated on the website… Read Full Review

Crankypedals's Response to Crankypedals's Review

Written on: 30/04/2017

Follow Up

A week after this the local store manager got in touch. He'd been on holiday past couple of weeks. He appreciated the problems, apologised, looked sensibly through the available options and finally agreed I could return the bike and he'd arrange a full refund through the cycle-to-work scheme. This he did.

So, revised summary: don't believe staff answers on the Q&A and don't expect the customer service department to be able to deal with complex issues.

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Crankypedals's Response to Crankypedals's Review

Written on: 30/04/2017

Follow Up

A week after this the local store manager got in touch. He'd been on holiday past couple of weeks. He appreciated the problems, apologised, looked sensibly through the available options and finally agreed I could return the bike and he'd arrange a full refund through the cycle-to-work scheme. This he did.

So, revised summary: don't believe staff answers on the Q&A and don't expect the customer service department to be able to deal with complex issues.

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★★★★★

“I keep coming back.”

Written on: 18/04/2017 by Jangles87 (1 review written)

As a cynical shopper with a doctorate in customer relations I am not easy to please and rarely express myself with hyperbole. So, Evans Cycles have not made a mistake, have stocks of what I want, at very fair prices. The stuff also gets delivered on time. I keep coming back. That's as much enthusiasm as I muster for any organisation… Read Full Review

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★★★★★

“Top service as always”

Written on: 18/04/2017 by Carl_E (1 review written)

I've used Evans cycles in Chester a lot, and each time the service was great. Nothing is too much hassle and any servicing work is done right and on time. I'd certainly recommend Evans both for sales and service… Read Full Review

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★★★★★

“Never a Bad Word”

Written on: 18/04/2017 by naaman10 (1 review written)

I go to the Evans in York and order online frequently, I have never had a bad experience with them. The staff are always extremely helpful and knowledgeable about the products and give sound advice too. Everyone I have dealt with has been very polite and friendly. Likewise online and over the phone too, using the online chat to ask questions is always an easy and quick experience. When I got a road bike last year through the cycle to work scheme, the end to end process was seamless and when I… Read Full Review

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★★★★★

“Great service”

Written on: 18/04/2017 by Martinimeson (1 review written)

I was interested in a bike that I couldn't find in stock anywhere - a trek 520 tourer. This made test riding difficult. Evans will bring any of their bikes to store for you. They normally take a £50 deposit but as the trek wasn't even in stock with Evans I had to put down a third. The bike came in within a week, I rode it and had my deposit refunded. I then waited for the cyclescheme window to open up at work, I applied for my voucher and got Evans to price match the cheapest I could find… Read Full Review

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★★★★★

“ride to work ”

Written on: 18/04/2017 by Ian929 (1 review written)

I have used Evans cycles for a couple of years I'm on the ride to work which use Evans is the dealer. Although the dealer isn't the cheapest you get what you pay for, a first class service, all staff are well trained and know what they are talking about. If I've have a problem I know Evan's will sort it out and without any hassle… Read Full Review

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