Evans Cycles Reviews - www.evanscycles.com

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“Gatwick Warehouse high flying customer service ”

Written on: 10/06/2015 by hoRandall436 (1 review written)

Always very helpful and knowledge staff who remember you on return visits. Customer service recovery is first class and always ensure wait times are kept to a mimimum at busy times If you are new to cycling suggest you visit this store as staff always willing to suggest products. Try a bike is really easy and safe as store location is on industrial estate with quiet roads … Read Full Review

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“Thurrock lakeside store. customer service. ”

Written on: 05/06/2015 by joboz (1 review written)

Had Di2 fitted to my bike. I can't praise the mechaic enough. Knowledgeable, pleasant, helpful and efficient. Excellent customer service will definitely be using the store again and can highly recommend them… Read Full Review

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“Fantabulous. .tremendous and pretty unique!”

Written on: 04/06/2015

Love our Milton Keynes store and it's staff! Geez I wish I worked with such nice people! Nothing is too much trouble, they're so eager to help you or even advise you. They're funny and they never make you feel like they know it all and we minions don't know anything! That's why they're unique, and that's why I'm glad I chose Evans to buy my first road bike. Thanks guys, you really are a special bunch of people. I wish your store was at least twice if not three times bigger!… Read Full Review

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“Evans Spitalfields Market London”

Written on: 30/05/2015 by HannahTodd (1 review written)

What ever happened to the company policy of employing cycling enthusiasts? Dreadful at this store. Good choice of bikes but if you need advice go to a different branch - Canary Wharf of London Wall have been good in the past. The staff haven't got a clue - normally found hanging around in threes and every time you ask a question they in turn ask the same question to each other before disappearing to find a member of staff that knows what they're talking about. Very poor staff for such a… Read Full Review

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“Great service in Chester”

Written on: 29/05/2015 by Sasha226 (1 review written)

I've been in to the Chester store today to purchase a Garmin Edge Touring .... A bit of a challenge as it wasn't straightforward to fit it to my bike. I was served by a young man called Oisen and would like to say he was extremely helpful in helping me sort out the best way to fit it. Great customer service… Read Full Review

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“Knowledgable and helpful”

Written on: 26/05/2015 by tfMcCain32 (1 review written)

I'd just like to send a big thank-you to the 2 guys at Milton Keynes who sorted the front brake on my bike today - it's working great - awesome job… Read Full Review

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“Attended MK store last Wed and was looked after by a...”

Written on: 26/05/2015 by ArmandoBurgess169 (1 review written)

Attended MK store last Wed and was looked after by a guy who was simply superb - great customer service and (almost) a pleasure to spend money!… Read Full Review

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“excellent service”

Written on: 24/05/2015 by 60Foster (1 review written)

The service from the person I spoke to was helpful and informative with an excellent positive attitude… Read Full Review

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“Maidstone Store”

Written on: 21/05/2015 by jonesgm (1 review written)

Brilliant staff and first class service. Very impressed… Read Full Review

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“Would not buy”

Written on: 19/05/2015 by Howe30 (1 review written)

Just had my husbands bike delivered by this company. I was shocked at the condition it was in. The white saddle had black biro pen marks over it, peddles were missing, chip out of frame and brake cables not fitted correctly. When I contacted the feedback centre they asked if I could 'just rub the pen marks off'. I was then told they would offer me 40 pound refund. When you are paying nearly a thousand pound for an item you would expect a better product and customer service. Would never buy from… Read Full Review

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“first class service”

Written on: 14/05/2015 by thedoctor46 (1 review written)

I recently contacted my local Evans store for advice on suspension forks servicing. The assistant was really helpful,patient and answered all my questions (I'm not the most technically advanced). The same assistant booked my forks in the following day,the shop was very busy but he dealt with my booking calmly and efficiently. A few days later I received a call from the mechanic who advised me of work/parts that were required, again polite,helpful and very knowledgeable. I got my forks weeks… Read Full Review

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“great customer service, easy returns”

Written on: 11/05/2015 by Mariyahu297 (1 review written)

I cannot fault them. order bikes online can be a nightmare because you never know how its going to fit until you actually sit on the bike. I've had 3 bikes sent back with no quibble at all. Plus everyone I have ever spoken too has sounded like a knowledgeable cyclist and were eager to help with advice when I asked for it… Read Full Review

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“. Excellent Customer Service”

Written on: 10/05/2015 by JohnArch (1 review written)

After being let down on a Saturday delivery by a rival company I looked at Evans thinking I may be able to pick the parts I needed from a local store. Turns out Evans do a Sunday delivery. Picked up the phone as it was a complex list of parts I needed to finish my Cotic Roadrat build. Spoke to a guy  who was very knowledgable and offered some excellent advice. Got my order spot on first time round and delivered everything as promised at 11am on a Sunday morning. Could not be happier with the… Read Full Review

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“Preston store”

Written on: 08/05/2015 by ValerieFernandez397 (1 review written)

I would just like to take the opportunity to compliment a young worker at the Preston store. I have been in quite a few times over the past couple of weeks having bought new cycle shoes and cleats and have found Josh to be extremely helpful and very knowledgeable. He is very polite and has excellent customer service...nothing is too much trouble. He is a credit to your company. Overall my shopping experience at Evans was fantastic and I'll certainly be back!… Read Full Review

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“Great Service ”

Written on: 07/05/2015 by Raversknee (1 review written)

Ed from the Brighton store provided excellent customer service sourcing a warranty replacement for a tyre, despite them not normally being covered. He took the time to contact the manufacturers and myself and I was really pleased to get a new tyre when it would've been easy to put it down to bad luck and a sharp rock. Top marks Ed and Evans and also Contintal, great customer service all round! Ben… Read Full Review

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“Fantastic...as always”

Written on: 06/05/2015

Great service and great products; what is not to like… Read Full Review

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“Store visit”

Written on: 01/05/2015 by KeenanBaxter (1 review written)

In the Liverpool store Last Sunday to order a bicycle. Could not get size I wanted. One of the staff who was training in store was great and went through some alternatives online. He helped me to pick the right one after a good look. All the other staff were very helpful indeed and I can't wait to go back and pick up my bike and buy some accessories. Very helpful and attentive. Would recommend Evans to all my friends. Thanks … Read Full Review

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“Highly recommend Evans Cycles”

Written on: 25/04/2015 by adomooney (1 review written)

Delighted with my purchase. Quality, staff and delivery were all so efficient. Will definetly be back :-)… Read Full Review

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“Good service, knowledge and range”

Written on: 23/04/2015 by MHurley (1 review written)

A few days ago I went into the Wimbledon branch to get done information and advice on which road bike to purchase. Even though the advisor knew I would not be making or purchase that day, or even necessarily from that store he gave me his undivided attention and knowledge for several hours, I walked out of that store feeling very knowledgable myself. I popped back in yesterday to make my purchase and the service was yet again excellent… Read Full Review

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“Excellent service”

Written on: 21/04/2015 by Rasmussen190 (1 review written)

Hi Just before Easter I ordered a set of Dura Ace C35 wheels and Ultegra cassette through the Norwich store. Whilst the delivery date was uncertain and varied over time I was kept informed on line and then the wheels were delivered ahead of the eventual due date. I very much like your system of ordering online and taking delivery in store or ordering through the store. More importantly the knowledge and quality of service of Shane and Will 2 of your Norwich staff is excellent. And the wheels, I… Read Full Review

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