Evans Cycles Reviews - www.evanscycles.com

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“Seriously helpful bunch”

Written on: 15/04/2016 by WobblyWheeler (1 review written)

I recently bought a Tacx Genius turbo trainer and software from the Sheffield branch and had some problems getting it all working (apparently I'm not alone there). The guys at Evans were really helpful - exchanged two turbos without question and finally helped me to set up my bike on the third one, in the shop, and verify it was working this time. Great service - gives you confidence to buy again… Read Full Review

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“extremely efficient ”

Written on: 15/04/2016 by KarleeAyers144 (1 review written)

Yesterday I contacted the customer care department to buy two saddles ny phone as I don't have a local Evans branch and wanted to pay partly by gift card and partly by credit card and couldn't work out how to do this on line. As the saddles were both cheaper on line elsewhere, i also wanted the price match option. The lady in customer care was fantastic as she worked her way through the price matching and split payments, going through each stage with me. Fabulous service, thank you… Read Full Review

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“Wonderful knowledged staff”

Written on: 15/04/2016 by Dayane (1 review written)

I was very impressed with the service provided by Angelo in the crouch end branch. He was helpful, friendly, knowledgeable. I am looking forward to go back and buy my son a pedal bike in the next month or so, as we initially started with the balancing bike that Angelo clever suggested… Read Full Review

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Rcsarana's Response to Dayane's Review

Written on: 15/04/2016

I'm very happy for the replacement of my MTB Norco frame for lifetime warranty. It takes 3 weeks came from Canada. Great service job well done.

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“Local Shop Service from a National Chain (pun intended!)”

Written on: 15/04/2016 by Trebor68 (1 review written)

Over the past two years I have become increasingly interested in cycling. Starting out as an occasional commuter rider to now being a daily rider for fun and for commutes (from person who cycles to cyclist I like to think!). I bought a road bike a year ago from my local Evans store (Liverpool) - through the Cycle to Work Scheme - and was impressed with the customer service I received from Evans from day 1. I'm tall at 6' 6" so store stock bikes weren't big enough for me to test ride so I… Read Full Review

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“First road bike - excellent advice provided”

Written on: 14/04/2016

Had to buy my bike from Evans through work scheme, but got great advice and good value, nothing not to like… Read Full Review

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“Great service at Chrltenham”

Written on: 14/04/2016 by Robb210 (1 review written)

Just blown away by the team at Cheltenham branch. they took all the gassed out of a frame warranty query and worked hand in glove with Trek to make me one very happy cyclist. Can't praise these guys enough… Read Full Review

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“Know their stuff!”

Written on: 14/04/2016

I visited Evans with my husband who was buying me a new mtb for my 50th birthday. We'd been to another large cycle store and I thought I'd found the ideal bike for what I was going to use it for. Evans had a choice of different makes that the other store didn't stock and after a browse, a very knowledgable salesman can't to assist. He listened to me when I explained my requirements and he didn't try to persuade me to go for the most expensive model. He answered all my silly questions without… Read Full Review

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“Quick and easy”

Written on: 14/04/2016 by ethanearle (1 review written)

Something in the back wheel broke on my new bike, I took it in and they had it fixed up in no time. My old bike needed some assistance and there was one size spanner I didn't have, but they sorted me out. Just now got my 6 week service done. Easy with email updates on progress. I couldn't be happier… Read Full Review

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“Evans are excellent to deal with”

Written on: 14/04/2016 by Shorty63 (1 review written)

Highly recommended to deal with, goods are great and my questions were answered straight away.Goods always delivered sooner than expected and in excellent order. Shops and other sites could learn a lot about customer service from Evans. I am not in the UK, but like to deal with Evans because I know there will be no hassles. Haven't had to return anything i have bought because items are true to size and excellent quality. While I haven't bought cycle parts as yet, I'm sure the same service and… Read Full Review

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“Online service 5 star”

Written on: 14/04/2016 by Larax355 (1 review written)

I have ordered a few times from Evans online and very quick service… Read Full Review

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“Online service 5 star”

Written on: 14/04/2016 by Larax355 (1 review written)

I have ordered a few times from Evans online and very quick service… Read Full Review

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“Easy to order, delivered on time.”

Written on: 14/04/2016 by Alwilks (1 review written)

Ordered wheels, cassette and chain. Very competitive prices, easy to use website. Was given a delivery date, then on the day a delivery time. All very efficient, well done Evans would have no hesitation in using again… Read Full Review

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“Very reliable and trustworty”

Written on: 14/04/2016 by jmpc01 (1 review written)

Very happy to recommend Evans Cycles. Wide choice, easy checkout and fast delivery… Read Full Review

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“shimano bicycle pedals”

Written on: 14/04/2016 by ronald.1965 (1 review written)

ordered a pair of shimano pedals arrived really quickly and have been in to the store in brighton . the staff their was really helpful with the questions I had on a number of things . I came away with a pair of cycling shoes which am very happy with . I will be going back and am sure I wont be coming out empty handed… Read Full Review

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“Excellent customer service”

Written on: 14/04/2016 by RolandMaxwell149 (1 review written)

Everyone very helpful during bike purchase. Had an issue with bearings on an older Evans bike and he was very helpful indeed. Thanks! (Chelmsford army and navy branch) Very please me with arkose pinnacle cyclocross bike too. Good recommendation from staff at lakeside branch… Read Full Review

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“click and collect”

Written on: 14/04/2016 by djk3816 (4 reviews written)

Ordered on day one collected on day 3. Great service. Knew what I wanted so no doubts. easy… Read Full Review

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“Excellent customer service”

Written on: 14/04/2016 by Rick64 (1 review written)

Excellent service and price matching, friendly staff who are willing to go the extra mile to help out… Read Full Review

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“Reliable and flexible ”

Written on: 14/04/2016 by Dobbo1 (1 review written)

I particularly like Evans for the option to order online while viewing in store before buying… Read Full Review

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“Cross bike purchase made me cross ”

Written on: 14/04/2016 by Marttty67 (1 review written)

I recently purchased a cross bike from Evans Cycles in Manchester (chill factore store) but wasn't happy with the service I received. When I ordered the bike I told the store the brakes needed to be swapped around as I ride euro style brakes )I.e. Left brake lever controls front brake). When I picked the bike up the brakes were not swapped as I requested. It then took over 90 mins to swap brake levers. When I took the bike home I noticed the brake levers were de-laminating due to brake fluid… Read Full Review

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“Absolutely excellent service”

Written on: 05/03/2016 by SallyW55 (1 review written)

Buying my first road bike I needed all the help I could get. From setting up the bike for me to try in the shop to setting up my bike when I went to collect it, including changing the pedals, the service was absolutely excellent. The staff knew exactly what they were talking about and didn't make me feel stupid when I asked pretty basic questions. And the fact that I could double up my Tesco vouchers to help pay for it made my experience great. I would definitely recommend Evans cycles in… Read Full Review

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